Holiday Inn vs Hampton Inn
Customer Service Comparisons
Best Customer Service Rating
Hampton Inn has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Hampton Inn | 60.04 | 206 |  |  |  |  | |
| Holiday Inn | 40.49 | 487 |  |  |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Hampton Inn has had 206 total customer service ratings of which 45 have been positive and 161 have been negative. This has resulted in an overall classification of Disappointing.
- Holiday Inn has had 487 total customer service ratings of which 54 have been positive and 433 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
