Lands' End vs North Face
Customer Service Comparisons
Best Customer Service Rating
Lands' End has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Lands' End | 73.22 | 72 |  |  |  |  |  |
| North Face | 32.56 | 112 |  |  |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Lands' End has had 72 total customer service ratings of which 16 have been positive and 56 have been negative. This has resulted in an overall classification of Disappointing.
- North Face has had 112 total customer service ratings of which 6 have been positive and 106 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
