Uber vs Lyft
Customer Service Comparisons
Best Customer Service Rating
Uber has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Uber | 21.55 | 1,603 |  | | |  |  |
| Lyft | 20.21 | 249 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Uber has had 1,603 total customer service ratings of which 28 have been positive and 1,575 have been negative. This has resulted in an overall classification of Terrible.
- Lyft has had 249 total customer service ratings of which 4 have been positive and 245 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
