Wall Street Journal vs New York Times

Customer Service Comparisons

Best Customer Service Rating

New York Times has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
New York Times29.98336
Wall Street Journal27.63280

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • New York Times has had 336 total customer service ratings of which 10 have been positive and 326 have been negative. This has resulted in an overall classification of Terrible.
  • Wall Street Journal has had 280 total customer service ratings of which 4 have been positive and 276 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: