Dillard's Positive Customer Service Ratings - page 2

After spending several weeks in the hospital and physical therapy my wife was looking for new make-up and skin treatment. We were very lucky to stumble on Amaanda Comptom in the beauty supplies. She attentively listened, made positive suggestions, and proceeded to provide a lesson with each process explained. Not only did she know her Elizabeth Arden line but made suggestions for products from other lines. She was focused on Quality and fair pricing.

I had a problem when I ordered Fashion Fair makeup. But I must say when the Dillard's management team found the makeup thru expedited my order. The were very apologic and professional even though I was very upset. I would like to congratulate the team Randall,Trina and Kathy at the Cincinnati location.

I had such a great experience looking for shoes for my school's formal. DeAunta at the Sugar land Dillards was just the best at helping me find a pair of shoes. He listened to all of my peculiar requests without judgement and gave me the honest feedback I needed to make a great decision.

I would like to provide Dillard's with some positive feedback and share my recent experience. I was shoe shopping this past weekend at a Mall in Winston-Salem, N.C. Many of the stores I went into were staffed with personnel that were dismissive and appeared to be completely unaware of their products. My wife and I went into Dillard's as a last stop before pursuing an alternate plan. We were met by a pleasant very knowledgeable representative in the men's shoe department who actually appeared to care about the customer's experience. Mr. Carlos Fletcher was the exception to the days prior interactions. I thank the Dillard's team at the Hanes Mall in Winston-Salem, NC for actually remembering what customer service is about. I will return to your store based on this experience.

I want to give a shout out to Brenda, in the Jewelry dept. at the Park Meadows store in Colorado. She made my Xmas!!!I came in, specifically, for a watch for my husband that a competitor said they carried, which they didn't. I came in FRUSTRATED. Not only did Dillard's carry the watch but had a beautiful, excessive selection. I couldn't decide. Not only did Brenda help me, she went out of her way to accomodate me in letting me call my son. We all made the decision. It was like she was part of our family. Thank you, Brenda and Dillard's. Great customer inventory and, more importantly, customer service.

I was in Store 770 on Dec 7,2013. Ms Mimi Elsevier was the most postion employee i had ever meet, she help me find all the items i needed and i just want to thank her for all her help. Those are the type of people you want working at the store. Again thank you for all your help.

I want to let the corporate office know what a great saleslady they have in the dishes and Christmas area. Her name is Sherry and she works in the Dillards store in Saint Joseph Mo. I went to the store to get a Christmas tree( I needed a very slim on due to a construction project going on in my home) the day after Thanksgiving she had just sold the last two siver tinsel trees to a customer. I was so bummed out she suggested we order it but my daughter is leaving to go back to school this Sunday so that wouldn't work. She looked at me and said," no problem I will just take the dispay one down for you. I was absolutely flabbergasted here it is 9:30 am on Black Friday and she just went about taking off the ornaments and put it in the box and taped it up for me and then rang me up. I couldn't thank her evough. She is truly an great lady. Thank You Sherry!

Thanks so much for keeping your stores closed for Thanksgiving. It is a day to be with our family as well as giving thanks to God for our many blessings. The holiday was started for that purpose in the first place. Just as without Christ, there would be no CHRISTmas. God Bless.

The sales person named Shante' White at The Willowbrrok Mall shoe department did an excellent job with me. She was very patient and let me try on several shoes. When I didn't want to buy because of my foot problem she understood. I recommend her to anyone.
Thanks-

I want to compliment the efforts of Terica Prodhumme, one of your Sales Associates.
We were travelling from Dallas to Surfside, TX. On our way, we went to Dillard's at Willowbrook in Houston to purchase a swimsuit coverup. Terica was there to help. The coverup was the wrong size, so she found it in the right size at the Dillard's on our way to Surfside. She called and had it put on hold. Not only did she do her due dilligence, but she was absolutely delightful! If I had a store, I would love to have an employee of the caliber of Terica!

Sincerely,

Cathy Falk

I want to comment on Myra from the Aurora , CO. Dillard's cologne department for an excellent service. I needed some good and new cologne and Myra was very patient and kind in showing me some excellent cologne. She is also a professional at what she does and makes sure the customers are satisfied, which I greatly am. Again , I want to comment on Myra for a job bell done !

I took my mom into get some clothes. I picked out something expensive for her. The sales clerk showed me something a lot less expensive that was just as nice. She saved me about 30 dollars. From then on, I always went back to her. Great employee!!!

I shop at Short Pump Town Center in Henrico, Va. I had an issue with an Anne Klein watch and received no satisfaction from the sales clerk. While leaving
the store, my husband called out to a gentleman in a suit and asked if he was a manager. He said yes, so we proceeded with our slight situation. He was WONDERFUL and helpful. He had the Jewelry Manager call us the next day. They replaced my watch, which was more than I expected. I am so grateful to Raymond Kendrick. I have already spread the work how wonderful Dillard's was to us as customers

I had an incredibly marvelous experience recently at your Dillard's store at SouthPark Mall. I went to the Children's Department looking for a pretty dress for my six year old granddaughter. Kellie, the sales person, went out of her way to help me find the dress for this very special occasion. Kellie presented herself as very knowledgeable about her merchandise and went out of her way to find the perfect dress for my granddaughter. I was thrilled! Furthermore, she took me over to the shoe department and introduced me to Susan who helped me find the perfect sandals and also showed me a pair of tennis shoes that my GD could use for school. In addition, both pairs were on sale. Both Kellie and Sue went out of their way to make me one happy customer. They were both personal and professional! What more can one ask for when seeking a terrific buying experience? I will continue to return to your store as I am 100%+ pleased with the end result. Thanks, HR, for hiring people of their caliber!

I always get good service in Dillard's until today ;the sales associate in the home department by the name of "Toni" was not very pleasant ,didn't talk to me ,not even hello ,she was too busy chewing gum during the all transaction .... also she had to void the transaction because she forgot to give me my 10% discount ;when she was done she had the audacity to tell me that i was only saving 2 dollars!

A few weeks ago I visited the store in Wichita Falls, Texas on a very busy day. A Ms. Severa Arrendondo waited on me like no one at Dillard's ever had before. She was attentive to several customers, had a sense of urgency to take care of all our needs, and even helped me get my purchases to the door. SHE WAS AMAZING. In some stores you have to search for someone to help you. SHE WAS A BREATH OF FRESH AIR.

i had the best experience with a sales person at hulen mall the sales person help me out a person very respectful,one of my many visit i must say he blessed me i will look for him every time i come to dillard's in the young man's dept his name is BOBBY GREEN THANKS DILLARD'S FOR HIRING YOUNG MEN WHO IS PAIENT WITH OLDER WOMEN.HE'S A KEEPER.THANK YOU.

I went to the lingerie dept. on Saturday. I was helped by Holly Miller and it was the best experience I ever had. She fitted me for a bra and took her time with me. I left there feeling pretty.

I have been to two Dillard's stores - the one in the Florida Mall in Orlando, FL, which I loved! I was debating between getting a Mariah Carey fragrance or a Kate Spade fragrance since they were both on sale and the associate was very helpful (I ended up buying Kate Spade's). The Dillard's at the Volusia Mall in Daytona, FL, is also very good. The only bad experience I had was about a month ago I asked an associate in the shoe department if they carried Kate Spade shoes and she said, "No but we have Michael Kors", and I just told her in a friendly tone, "Okay thanks." I noticed as I was looking at the other shoes she was following me and reminded me like I didn't hear her the first time that they carried Michael Kors shoes. I ended up leaving. I do NOT like being followed like that. I absolutely hate it when associates make it so obvious that they work on commission, it personally makes me very uncomfortable and nobody deserves to feel that way while they're shopping. It's ridiculous.

I just wanted to compliment an employee at Dillards in the Florida Mall. Her name was Joette (not sure how you spell her name) I was trying to find a shawl for an evening gown and she was such a big help. She even took me to the mens department to find a tie that matched the dress (which took a while since it was a pretty big section). I have never met anyone in a dept store that was so willing to help and all the while had a smile on her face. I will def. be back to that store because of her.

I just reread my comment and part of it did not go through. Long story short, my daughter wanted to exchange her Prom dress we had purchased at Dillards' Junior department in the Wellington Mall. I had lost the receipt and the dress did not have a tag. To my pleasant surprise, the associate, Daphine Leon was so nice to help me. I was concerned after I explained the situation, I would receieve a negative responses. She, with a smile, said, "I can help you work this out. Give me a second to call my manager." I immediately thought calling the manager would take 15 to 20 minutes before she would even make an appearance. That is the typical expectation of customers. I was very happy and surprised to see the manager in less than 30 seconds! The manager of juniors, Lenora Cieni approached me with a smile, and asked me how she could help. In less than 5 minutes she explained how the situation could be fixed, regardless of the fact I had lost my receipt and directed her sales associate to perform the transaction to a gift card. Lenora's entire demeanor was an A rating. You can just feel when people are sincere in what they are doing. She enjoyed her job and doing it very, very well. Her Customer Relations mannners seemed to be very true to herself. I am very grateful, and now to the second part of this comment that appears first, to continue

Daphine confirmed with my credit card purchase, transferred the amount to a gift card and my daughter was able to select a different prom dress. Well, this did take some time but as she shopped, I observed Daphine working; she was helping Mom's and daughters in the dressing room, helping girls on the floor, answering questions, directing them to other choices and still able to attend to customers at the cashier station. She did all of this with a smile and really seemed to enjoy what she was doing but oh so professional. Her manners, and tone with customers and her knowledge of the merchandise was top notch. I was so impressed by her and I have never spent more than 20 minutes in any department store in years because of poor customer service. I was in the junior department for almost 90 minutes. This young woman was amazing and although I only spent a few minutes with the manager, I could feel the same pleasure and appreciation for her professional ability and not, "blow me off." Sorry to say, but many times I have tried to find customer service help and when I have actually found someone, they have an attitude of not wanting to be bothered or not doing their jobs in other department stores. IF you want a pleasant shopping experience in Juniors, go to Dilliards in Wellington. Hopefully, Daphine and her manager Lenora will be working. You are guaranteed a good shopping experience. No, I don't work at Dillards. I am a Mom who was shopping with her daughter for her Prom dress and felt strongly these two young women needed to be acknowledged and appreciated. Thank you to Daphine and Lenora

I have been a customer at Dillards' for many years. We live in Missouri, city TX. and is 5 minutes from First Colony Mall.Was there today, and was disappointed that size 18 and 2x are difficult to find in the Womens' dept.Note that I am a 67 yr. old female and is blessed to be able to purchase a beautiful out fit.The buyers have to start to recognize that younger women cannot purchase the clothing, and all the sizes are ther for them. Often times, I have to drive to the Galleria to get the size I need, and this is an inconvience. Your clothing is beautiful, and I hardly shop else where. Tell the buyers that there are many women out here that love our body and shapes as we are, and we really look good in plus sizes, and will pay for the beautiful red dresses,and suits that are displayed in the misses sizes. HELP US YO WANT TO LOOK GOOD. Also, note that your sales rep. ,Le Ann at First Colony is a great lady, and does not mind assisting the obese females that come to get great clothing for special occasions.

Comment about a great experience and hope that the following employee gets some recognition for a job more than well done... Today, Thurs,1-19-12, Ms Aqiasoa Johnson (Business Manager, The Edge Cosmetics, FL Mall, Orlando FL)did a terrific job in helping me (Constance Brown, Indianapolis, IN) find a blush color that had been discontinued by Mary Kay. She was so dedicated in finding a match. I commend her for a wonderful job and hope that your store appreciates a dedicated professional. Thanks

1/19/2012

Dillard’s Department Store

Attn: Management for Sales Associate: Cynthia Daniels/Jewelry

I wanted to give a Big Shout Out & Thank You to your associate: Cynthia Daniels, Arbor Mall, Douglasville, GA.

My Mother (age 81) & I came to shop in your department store, one evening, right before Christmas.

We came into your store to purchase bedroom slippers for my Mother, Cynthia not only helped to pick them out, she escorted us to the other side of the department store to where a chair was located, so that my Mother could try them on before the purchase, since you do not carry a size 5 ½ shoe. She also went to another department to pick up some men’s hosiery for my Mother, so that she did not have to walk again, back across the store.

You have a wonderful representative in your associate. She represents true Customer Service & Beyond.

Thank you, Cynthia, for making our shopping trip a success & a very easy one for my Mother.

Ann Mercer
Powder Springs, GA 30127