Dyson Positive Customer Service Ratings - page 2

I have an older Dyson. Never had one single problem with it. It is at least 4 years old. We have a rental house that my son rented from us. He used a sweeper whose name rhymes with "bark". He said he swept all carpets well before he moved out. I went in with my old Dyson and wow!! I got so much dirt I was shocked. I am in love with my Dyson!!!

Motorised brush head on Dc 24 multi floor wasn't working, followed procedure for reset on line still wasnt working, phoned the dyson helpline, took 20 minutes to get through as the recorded voice said they were changing the system. Once I got through, the lady ( sorry, I didn't catch your name.) on the phone was extremely helpful,i explained that I had followed the procedure on the website and it still wasn't working, she said they would replace the brushead, and it arrived two days later,result, now have a fully working dyson. Thank you.

I did have an extended wait time (28 calls ahead of me). The customer rep was very nice and is sending me new parts to see if that will fix my problem

I used to have a dyson dc17 before the brush roll motor gave up on me, so I called dyson to find the closest repair center in my area, and I was able to speak to a friendly representative to find the closest repair center. I had NO ISSUES while on the phone with them. Thanks Dyson! you have exclent customer service!

Good job Dyson. Your customer service is by far the best I have dealt with in a long time! Our vacuum cleaner was not working properly and with went over trouble shooting issues with you'll over the phone (actual English speaking rep). It ended up needing to be UPS to you'll...which you'll did with very little effort by us. Less than a week later our dyson is at our front door fixed and working properly! Thank you!

My Dyson DC41 was not picking up. I followed all the blockage directions and observed the red tab that holds the internal hose into position was broken. On Feb 20, 2013, I called the Dyson toll free number, pressing "no" for survey and going onto tech support, prompt 2. A recorded message said they were experiencing a high call volume and would call me back. I never recieved a call back. The next day, Feb 21, 2013, I called the toll free# again. This time I pressed the "leave a survey" prompt then went onto prompt 2, customer service. Voila! Someone answered....I had to call back again to give service my UPS tracking# and voila..after pressing the survey prompt I again got through to customer service immediatly. So that is the secret..take the survey!!!!!

Sue in Kerrville, Texas

i have DC05 which quite old now and was in need of replacement...i looked at their website and found that they do a fixed price repair (i live in UK) so i had almost a fully refurbeb machine for £73 ....thats a first class service in my book !!

I love my Dyson! I'm also in love with their customer service. We have had our Dyson for 7 years and I just purchased a new hose (through their website). Just a couple months later, there was a hole in the new hose. I contacted customer service (hose is 1 year warranty) and they sent a new hose, no charge to our home. I had it within 5 days! My vacuum runs like the first day out of the box :) I will definitely buy another Dyson product without hesitation.

Dyson service support amazingly fast,helpful and efficient.Thought my washer had 'died' after 11 years of 'hard'use with no problems.Dyson engineer arrived within 12 hoursChanged EVERY fault found -works like brand new!thank you so much Dyson! J.Wassell WV6 7BQ