Fandango Customer Service Complaints - page 2

I purchased 6 tickets totaling $61.14 to see the movie Space Jam at 1:40 pm July23,2021 @1:38pm. When I received the confirmation, I noticed the date was incorrect. (Please be cognizant if the movie time and confirmation receipt time) I immediately called the movie theater to explain I wanted tickets for July 24th @ 1:40 and had selected the incorrect date.I was told since I purchased the tickets from Fandango, I needed to call them. I then called customer service at approximately 1:48pm explained what happened and was told I could not get a refund because the movie had started. I explained we had not used the tickets and had only selected the incorrect date. I was very upset and the customer service representative said she would send the information to corporate and I should expect to hear from them within 5 days.
At 2:23 pm I received an email saying I would not get a refund. I called customer service back to explain what occurred again and asked to speak to a supervisor. The supervisor listed to what occurred and she also said this incident would have to go to corporate and I should get a response in 24-48hrs. At 3:19, I received another email again saying I would not get my refund.

This is pure robbery, FANDANGO KEEPS YOUR MONEY WHEN YOU ERRONEOUSLY PUT IN AN INCORRECT DATE, YOU DONT USE THE TICKETS (there are tracking mechanisms where Fandango can clearly see the tickets were not redeemed. We live in a tech Davy world) and $61 is alot of money to just give away. THIS IS HORRIBLE! I WILL NEVER USE FANDANGO AGAIN. This company should really be ashamed of themselves.

I was making reservations for me and my 4 boys to see F9 at the regular movie theater that we normally go to on the Fandango app, the tickets came to $37.50. When I got the confirmation, the confirmation was for entirely different movie theater, that I had no clue where how it was selected. So I called Customer service and requested a refund and explained to the Rep what happened. She told me to make the purchase again, think the mistake was made by me and, WHAT DO KNOW!!!! FANDANGO HAD A SYSTEMS GLITCH!!!! it happened again, the confirmation put us at a different movie theater. So the Customer service Rep, said she would request a refund for me for all of my money, including the $7.16 convenience fee. Now so Fandango has $74.32 of my money and we still don't have any tickets. I had to go to the theater and explain to them why out tickets weren't bought in advance and beg to allow us to purchase them there. Thank goodness they did! That was another $37.50 plus $20 for snacks, so st the end of the day I'm into Fandango for $131.82. When I get home I gets a text message from an Ursula stating Fandango would not be giving me a refund because it's not their policy to give back the convenience fees. It took them w days to refund my $60.00 and they still owe me $15.00 of THE INCONVENIENCE FEES!!! I DON'T CARE IF IT'S YOUR POLICY IT NOT RIGHT. IT'S YOUR SYSTEMS GLITCH!! HOW CAN YOU JUSTIFY TAKING PEOPLE'S MONEY WHEN IT'S YOUR COMPANY'S FAULT

Fandango sucks!!! Pay 20.00 to watch a damn movies and can't get it to even come on!!! Always having problems from fandago

Fantigo. Has No Moral Obligation To The Public!!!!
Using The Option To Look For A Movie To Watch At Home You Nevere Know What Sick Twiwisted Picture Will Be Presented. Who Owns This Garbage Satin????
Take Responsibity On What Movies You Are Selling!!!!
Low Class Garbage Certainly Not Entertainment!!!!

I can only find a confirmation on one set of tickets I purchased. I can not find the other tickets on my email. They were both purchased at the same time. What do I do now?

Got yout App & still cant figure out the movie times its showing or whether its showing!! The times & where!! Put that front & center on your stupid app

Really disappointed today!! Went to see mile 22 well guess what they were holding church service in the D box theater.And sold tickets to that theater. Of course they gave us a refund!! And took us to another screen but that was not the point. Didn't get to see mile 22 in D box like we won't too.Maybe go to parkway movie theater from now on. Pretty sorry way to do business.

I contacted Fandango customer service line on Dec 10th concerning a refund since the theater in Newport Ohio had projector issues and the movie did not show. The theater employee advised we could go to a different movie or request a refund. Since we were traveling, we chose to request a refund. After almost 45 minutes in the call que, I finally got a Fandango representative and went thru the scenario. I received a confirming email of my refund request on Dec 10. 2017 and a promise of a update email in 3-5 days. Today is Jan 3, 2018 and no update. I have sent emails requesting a update resolution. But no reply there either. Worst customer service ever.

Worst Customer Service Ever. Waited 55 Minutes On Hold For Refund Until Answered. Then They Would Not Refund The Service Fee. There Was No Service! They Want To Wear Callers Down So They Just Give Up On Trying For A Refund. The Self Service Site Is A Joke. Can't Change Password Or User Name Because Robot Keeps Saying My Valid Email Address Is Invalid. Go Elsewhere!

I purchased tickets on fandango yesterday for "IT" and it charged my debit card but never sent me and email with the ticket scan or anything. Can't reach anyone for a refund. Pathetic company.

I'm guessing your "buyer tickets" area is down. I have been in the retail business for a very long time. When your recording says ( after some time finding the right number to call) that operators are busy and call back at another time....... then the phone goes dead. And trying to call the Theatre directly, and no answer.... well. I've spent a good portion of my time figuring out other ways to get tickets for our group, and a few others trying this morning.
At least you could have a little more information for the public.
I usually don't complain , but I do like to send kind comments. This warrant a complaint!
This has pissed me off.
Thank you
Bert Soske

Fandango's customer service is by the far impecably nailing it at being one of the shittiest. Fantastic job at being unreliable, and lacking in every sense of "customer service" This company is a joke. I highly encourage everyone to find their services elsewhere, ANYWHERE OTHER THAN FANDANGO. Not unless you want to be ripped off, then by all means....

trying to reach customer service keep getting disconnected. Need to speak with live representative.

I have a Fandango gift card that I can not convert to tickets. I fiiled in the information down to the pion number, hit accept and the screen goes back to the beginning, Repeated the process , same result, please help.

ps on hold for 25 minutes.

im frustrated. trying to find my tickets i just purchases. i want to talk to a live person. this is bunk!!! my home number please call me.

Repeatedly attempted to call to resolve a checkout issue with the website but every time I get an automated response saying their support is currently busy with other calls and to call back at a later time, then hangs up. Completely worthless.

Terrible Service -brought Tickets And Was Charged 3 Times The Amount No One Answered The Phone To Help What A Rip Off..

I've tried the chat and was disconnected twice. Then the third time said a 20 minute wait. I called directly and they told me to call back didn't even place me on a queue. I want to cancel my tickets and credit my fandango account and I keep getting an error message ... I've been trying for the past hour with no assistance and the show is in 1/2 hour now

I bought tickets today for The Shack and the charges were posted on my Discover card but I never received the email tickets.

The tickets were fro the 3:35 show at the Hollywood 20 in Greenville SC

I either need a refund or the tickets.

Mark Sweesy

Please spend a little more $$ to hire more than one person for "live chat" gimmick. Re: attempted use-- week day-- Tues.-- 2/21- 3:00pm EST. It is an insult to any potential "VIP" Customer. Marketing strikes again.



I passed out after waiting for over the recorded "56 minutes" recorded by Fandago.



2 tix purchased online for 2/22- 7:00pm only- "Newsies" here in Altamonte Sprngs. Fl 32701

$21.00 ea. tix.



No confirmation # online other than "Gravity" last October.



AMC no help here in Altamonte Springs, Fl. 32701. 17 year old box office lone employee--"I don't know anything". I respect that honesty. No "supervisor" working at 3:30pm today.



Am I screwed out of $42.00 or can a refund be made somehow without going to Vatican City for permission?



Yes, I tried to understand online "refund" instructions. Can't. Entire website too convaluted for any brain let alone these mature senior lobes. Don't worry. Your time will come also.



Please phone this 77 year old Actors' Equity stage manager professional for 56 years with some response from a non-corporate live voice. Please do not use the overused the cliche word "policy"



Call if anyone reads this by WED. -- FEB. 22-- before 5:00pm. EST.



LOTS OF LUCK SAY, I SAY TO MYSELY NOW. SETTLE FOR THE DVD SOMETIME.



BYE,BYE $42.00.



Film & B'way production of "Newsies" originally a bomb by Disney.

However, if you don't know that nor care, Actors' Equity Assn. (professionals) current tour is selling very well. Disney should cash in on this one shot deal nationally. It helps ensure my insignificant pension each month for 21 years of management.



RETIREE.







Chuck Linker

I got an email this morning with a promo code for free movie tickets to see Silence this weekend. When I go to purchase the tickets, I get an error message that the promo code is invalid or expired. What's going on?

The worst customer service ever. I have been waiting at the phone for 1 hour and 20 minutes without any answer finally, 55 minutes later I got somebody for a live chat. I told her that I didnt receive a confirmation for my tickets and she said you need to talk with a customer service representative. Still waiting and I cant take my kids today to the movie. I dont want to pay twice.

There IS NO CUSTOMER SERVICE. They say call back later, over and over again. I was charged for a movie that the theater did not let me into. Trying to get my money back - no luck at all. Wont be using Fandango anymore.

This policy is the definition of a rip off.
I purchased 3 senior tickets and was not able to make the movie & was not able to cancel before the movie ended, they are able to keep my $53 plus dollars.
My only response is "SORRY"

How Can You Call This Customer Service When You Can't Talk To Anyone

You Don't Have Any Service At All