Fry's Customer Service Complaints - page 3

I bought a Cuisinart TOB-135 Deluxe Convection Toaster Oven Broiler, Brushed Stainless online on 3/3/2016. When I checked the order again, it was reported as "Back Ordered". I called them around 3/14, waited on hold for 20 min only to be told it was still back ordered and that it should be shipped later in the week (expecting shipment on Thursday). Called back today 3/24 and after 18 min on hold, was told it was still on back order. When asked to speak with a manager, I was put back on hold for another 25 minutes only to be told by the same CSR that the manager was busy and that he'd move my order to the front of the pack but that he had no idea when it would be shipped . "May be next Thursday or the following Thursday". One of the worst Customer Service I've experienced.

I bought a laptop from frys electronics in the city of industry. It was giving me problems due to windows 10 and what I was told by an employee at that frys store was a defective hard drive. It was still under warrenty, but I was expected to pay for the shipping to get the thing fixed. On top of that when we werent happy with that, we asked for his manager which he agreed to. It only got worse from there. He refused to help us yet kept claiming he was, to the point where I lost it. I left and flashed him a certain finger. It was quite clear I was unhappy and the manager, yet he gave a very smug comment questioning my maturity. I'm pretty sure that is not how you deal with customers, especially the angry ones. I am very unhappy about the service that was provided because a manager failed to provide and stay proffessional at that even when a customer can't.

The store send me a promo code and I bought a Sony Receiver 1040 with the promo code. Next day someone calls me and tells me that they only have one unit left and it is a floor model, but in good shape and I should come in and check it out.

So I go the the store. And Sales manager says they dont have the unit anymore. Calls other store and says no one has it and since it was their mistake, she will replace the unit with an equivalent other unit for same price.

We walk to the specific department and then get handed over from one sales person to the other. After 30 mins they tell me they can give me Sony receiver 860 which is a lower model but a newer version. So I agree to it. I walk up to the payment counter and they ask me to pay MSRP for the unit. Amazon and Bestbuy has the unit for 100$ cheaper.

I go back to the front desk trying to talk to the manager who "promised: similar model for same price". They tell me sho left for the day. Ya right!

Never going to that store again. Bait and Switch not once but twice.

I went to get gas st frys on first and grant in Tucson on 11/14. I pulled up to the pump just as my phone rang, it was my mom. Well, I haven't heard from her in a while and soon was involved in a lively discussion with her for ten minutes. After her call I got in my vehicle without pumping the ten bucks in gas I purchased. I drove away and very soon realized I forgot to pump my gas and went back to the station and told the woman working there what happened. She looked at me like I was stupid and told me I was a scamming dumb ass. I don't need some underpaid worker telling me I'm a dumbass. I explained I made a mistake and again she called me a scammer and actually told me to never come to that station again. I spend hundreds of dollars a month at this Frys and I couldn't believe what she was telling. After a few attempts to get this worked out she still did not believe me, called me a scammer again, and made me pay another ten bucks for gas. I felt bad about myself because if this awful women. She had no customer skills at all and insulted on top of it. I'm appalled someone like this works dealing with customers. I'm out ten bucks because of a misguided workers ignorance. She is an old woman with glasses and heavy make up. I need to refunded the extra ten bucks I spent because of her.

They continue to advertise a stereo turntable that they never deliver. Send you an email stating they don't know when it will be back in stock but then run another ad with an expected delivery date for the same product and they haven't even delivered the back orders yet. Very deceptive and still waiting

I bought a brand new Boss radio from your store 3 weeks ago. It never worked properly. I called the install and he wasn't here twice when I had time to come. The sound was horrible. From cd's, dvd's, iPhone aux, and radio. Volume jumped up and down and it had nothing but static almost. Also, the very 2nd CD I ever put in there got stuck! It's still stuck! You guys have my cd too now! I also realized that the model I bought, which is almost identical to another Boss, didn't have hands free. That's another thing I was looking for. When I 1st shopped here, you guys beat Amazon by $2 already. That was great. However y'all offered a $60 install fee with the purchase. Best Buy had it for $12 more, but with free instant installation. So like good business people, you guys offered me free install. I just had to buy an adapter for my antenna. (Like $14.99. No biggie. Now that nothing works, a cd is stuck, and It wasn't what I was looking for in the 1st place. (Wanted a wireless hands free stereo). Which it said it was on the wall. Now, they won't give me a refund. They say I have to pay for labor and install now. Labor and install that was not done correctly. Labor and install that I had to work my schedule around to even have it looked at. Btw. The guy that specializes in my car/radio type isn't here again. So of course I have the same number of reasons to return and get my money back as I do fingers and toes. & I will not pay for an install or job that was not done right! That is not how business works. Not at all! I do need a few things from your store even today. So some of the money was going back into Fry's, probably a lot. Now I'm not sure I'll ever spend a single dime here again. & im not leaving the store or the radio I paid for in an associates hand until I get a full refund for the worst sounding radio I don't want and for the free install I was promised and then charged for when it was done incorrectly. Please respond ASAP. You can email or call me at . But I'm here until this gets resolved. Thank you for listening to the issue I had at your Plano, tx store. I hope you guys can resolve it.

Regards,

Ryan Cobb

this is really a terrible chain/store. I went to the one in alpharetta Ga and it was empty,the guy at the front did not look up/greet me, no one wanted to help since it was not their department so I decided I will not spend my money there and as I left the girl at the front did not look up or say a word. I then called to speak with the MOD and advise that his/her whole staff is asleeep,but I was on hold for 5 min before I hung up. I dont understand why no one answered the store is empty. Anyway, glad I did not spend money there and I will not return

I have tried for several days to reach customer service regarding Chromebook's and no one ever ever picked up the phone. Reachability for Fry's is very very poor. Please have one of our associates call Fry's in the City Of Industrys, Oxard and up north no one will pick up.

Went shopping at frys on 67 and Indian school on 8/5/15 the exit door alarm went off and my cart full of groceries got locked for no apparent reason, I felt embarrassed and also my daughter. Security employees had to the the lock off with his device.its not going to happen again, because I'll never shop again in frys again. Hello Wal-Mart.

The cashier wants a "promo code" or rings up twice the sales price, of course the cashier has the code an will provide it. the message is, "we have the secret code to reduce the price by half, an we can give it to you". I just want to buy my item and leave, frys already has my email an send me nothing. I leave my intended purchase, find the manager, state my complaint and leave. Shirley better marketing is in order, as this is just irritating and time consuming of your employees and customers. poor, poor, poor

I am trying to reach out to who is responsible for the intended Fry's Market Place to be built in Gladden Farms area in Marana, Arizona (Tangerine & Lon Adams) with service to Gladden Farms, Red Rock and Old Town Marana community residence.

Our community has been waiting 10 years now and we would like an update to the plans, etc.

I would like to know who I can contact that knows information on this. Thank you.

Regards,

Karen Essif

My experience with costumer service has been good and well taken care of. My complaint is the warranty. I purchase a Laptop almost 3 years now and have purchased the extended warranty. I have now returned the same laptop with the same problem now for the 7th time spanning over 2 years. The warranty expires in August and customer service has called corporate and corporate will not do a exchange. They are going to repair and want for the warranty to expire.

Beware from buying on Fry's online. If your package gets lost, and the shipper admits that you never received the package, and that the shipper has even refunded and notified Fry's, you would think that you would get a speeded refund to your account. Right? Think again. I and still waiting for my refund after a month. I have called Fry's 1-800 customer service number and I get the run around story that it is being review by some claims manager but they will not give me the name of the manager so that I may speak to that person and ask for a status of where we are with my refund. I am not an arrogant or rude person but when it comes to truly bad customer service, Fry's SUCKS!. I've already paid for the product as my credit card account was billed for it and I paid the bill. All I ask is being treated fairly and have my account credited with the amount I paid. Truly a horrible company.

I am happy to say that my problem at the Manhattan Beach, California Fry's store with the ever so arrogant Hiriam Vasquezz, has been resolved.



After calling and actually getting Frys.com they called the store and went to bat for me.

I was put in touch with the manager, Tanya Smith, who quite pleasantly gave me a refund for the defective motherboard.



I guess it's true that one bad apple can spoil the whole bunch.

I purchased a Gygabyte brand motherboard and an Intel CPU combo that was on sale.
After getting home I opened the boxes and was ready to build my new computer.
I opened the socket cover on the board to install the CPU only to discover that some of the pins were bent.
I put it back in the box and went to the Manhattan Beach, California store where I purchased it. After waiting in the return line for 20 minutes the "associate" opened the box and agreed that the pins were bent and told me that it was considered damaged and couldn't take it back.
I protested and she then conferred with her rather arrogant manager, Hiriam Vasquezz, who, basically told me to get lost.
The box was intact and had all manuals, cables and software and not so much as a single scratch on the board, just some bent pins under the CPU cover.

What a bunch of crap! Does this mean that to purchase something at Fry's you need to bring your own box cutter and dissect and inspect the merchandise before taking it to the check-out counter?

I have purchased items there before that had obviously been opened and resealed or re-taped. They worked so I kept them. This either was one of those or was a factory defect, either way they should have taken the board back.

I even said that I didn't need a refund, just an exchange or even store credit, but El Jefe Hiriam Vasquezz gave me the bum's rush. His attitude may have been because he had to work on Memorial Day, which it was.

I will get this appalling lack of customer service rectified one way or another. I'll email headquarters daily if I have to and stop payment on my credit card.

So, be sure to open every box and inspect the item at Fry's before you make the purchase.

I was trying to return an item with a receipt but refused returned from the store.the refusal reason was that I need to return the item where I bought it at so I didn't buy at the store so they cannot take it back.I asked to see where is written on the receipt or policy nothing was mentioned, even with that rational request the individual who he claim he is the store manager, Brian Nguyen insisted he can't except our return. He is very rude, need to retrian your employee he made us feel like we were some kind of criminal instead of a valuable customer. I am a loyal Frys customer, but with this negative incidents I'm having doubts. Please reply back to me to tell if I'm wrong where does your store indicated that if I purchased something at on store I need to returned it back at that store. If that the cased that is very inconvenience to your customers.

I have been blessed to travel to several states through out this great country and have had the opportunity to travel overseas in my travels I have visited hundreds of stores but by far frys in Arlington texas has the most horrible customer service that I have ever experience associates standing in the isles unwilling to help and when they do you almost want to apologise this is the second and last time I will ever visit this location

Fry's does not stand behind their price match policy. I bought an item at Fry's and then found it cheaper on Amazon. When I went back to get the price match, I was told they wouldn't honor the online price because the product was not sold BY Amazon, but a 3rd party vender. I emailed customer service. They responded that someone would contact me the next business day. It is going on 2 weeks and after sending 2 more reminder emails, I still haven't heard back from them.

This note is a complaint regarding how I was treated today at your store at 435 S. Ellsworth in Mesa AZ. February 18 at 1;48 pm. Reference # 027535



I was returning a dozen red roses purchased earlier. The roses never opened and only lasted a few days.



I did not have the receipt, but the female (I assumed was the manager) found the purchase using my phone number. She said that she should not give me a refund as my story had changed and said I was rude to the store.



I was not confrontational...business like requesting a refund for a defective product.



Really? Rude to the store? Your female employee was the rude party. Because I could not remember the purchase date my story had changed? I said nothing and left the store fuming...as you may expect I was very upset.



Just thought you would like to know how a customer was treated today.

I have been a Frys customer groceries and pharmacy for almost 2 years. My prescriptions number approximately 10. I had 2 prescriptions that when I filled my weekly dispenser that were short on

pills. I am not feeble and I do not self medicate. I take prescriptions as directed. The prescriptions are synthroid and metformin. I am short 9 days on the synthroid Refill is 2/23/15.

I paid for 90 pills and got 81. Metformin is 2 a day so 3month supply is 180. I am short 8 pills.

I do not lie, I do not over medicate. Yet I was told at the Frys on 60th and Thomas in Phoenix

that their inventory matched so they couldn't do anything. Plus I could get my refills done now.

It isn't the refills. I paid for pills I didn't get. There is one pharmacist (older) who is good. The

rest I can give refills, they lose them. I give them Medicare and new RX cards and they lose that.

What do I have to do? Go to Walgreens? They DON"T CARE. It is the treatment and NOT CARING ABOUT THEIR CUSTOMERS, not just the number of pills.

I think something has happened to customer service and caring about people. I guess I do need to find a pharmacy that cares about the patient and customer.

Nearly everyone working at frys or the online customer help phone line are incompetent and rude. They had me stand in line for 3 hours and forced me to call the online call center multiple times to resolve something as simple as a return. This has happened more than once and I know now to stay away from this horrible company unless you're going to buy something really cheap. Here are some simple guidelines to follow when shopping at frys. NEVER buy anything expensive, it WILL break and they will give you hell if you try to return it. Second, avoid asking them for any amount of information, they can't help you and will tell you what you want to hear in order to make you leave, but will not help you with your problem or question. I can live life better knowing it took me multiple times to learn to stay away from this sorry excuse for a company. This store offers nothing special, it's simply a horrible alternative that people get suckered into. They make their money by scamming customers. I hope your business falls you scum of the earth electronics store.

The Frys Black Friday 2014 Online experience was nothing less than awful. I would even consider it fraudulent. You can't access the "Black Saturday" Ad even with the access code they sent. The rebates were very misleading. I will never go to Frys again. Very Disappointing

So I spoke to Robert Flores (manager) and he tells me he can't do anything to help move this along. It's closing on an hour and I still don't have the approval for the dryer price that is listed on the product. Can anyone there call the store to resolve this?

I've been in line waiting for a more than 30 minutes to get the price in my dryer approved. The sign says 549 and the paper they gave me says 949. They tell me they are waiting for corporate to fix it in the computer. Is this normal?

I am very disappointed with my recent purchase of a Garmin nüvi 2555LMT at Fry's Electronics in Fountain Valley. The unit was described as open box' but in fact the unit was well used, dirty and showed wear. Missing from the package was the 3D traffic receiver with vehicle power cable' and the instruction booklet. In the past, I've bought computers, printers, monitors, etc., at Fry's but recent purchases have been problematic. For example, Fry's advertised radio frequency wireless headphones and the headphones were DOA. When I returned the headphones, there were boxes of the identical headphones stacked up behind the returns counter. Judging from the dearth of cars in Fry's parking lot, other consumers are disappointed as well with Fry's crappy merchandise and poor service.