Garmin Positive Customer Service Ratings - page 2

My Garmin Nuvi 550 had a warrantee issue with the battery connection. We contacted Garmin by phone, and they connected us with Ray-Tech in Quebec. We shipped the unit on a Monday PM by expedited post and a replacement unit was back in our hands by Friday. That is remarkable service considering that the unit has travelled back and forth 8,000km each way across the county.

And why do you not call 800-800-1020?
Garmin supports all its units, even long after the warranty has expired with free online (e-mail) and free phone support.
If you drop something, then it's your own fault. I have used Garmin units for years, and a 2 inch drop has not even put a scratch on any of them.
I read a lot of stuff in forums like this one, and I think it is time you take responsibility, starting with honesty.
So, shut up, if you screwed the device up, and pay up. Unless you're not man/woman enough to admit your wrong doing. Then keep being a complainer, like those in the stores at customer service counters, who believe if they complain long and loud enough they get a freebie.
If a device is defective, call them up, send them an e-mail. I have yet to encounter an unfriendly agent, that is unwilling to help. That does not mean they will give you a new unit if you dropped it. That is not helping, that is enabling - what we try to avoid with our kids, right?
Go to TomTom, Magellan, or any other company, and see how loong they support their devices with free online and phone support. Apple - ranked #1 supposedly - stops supporting any unit that is over 5 years old with repairs; and there is no free phone or e-mail support for a computer from them that is out of warranty (with AppleCare up to 3 years). Garmin supports my Garmin GPS III. You can check when that thing came out.

Having previously posted an unhappy experience I am happy to have to post an excellent experience. I used the email system and got help from associate Aaron S who was very patient in telling me the troubleshooting steps (not covered in the manual, by the way) and then when it was apparent that the factory had to get involved told me how to go about it. Upshot was that the factory replaced the unit (although probably out of warranty).

Totally different from my past experiences with Garmin.

I purchased a Garmin GPS from Target in Charlottesville, VA several mos ago. I did not save my receipt because I have heard great things about your product and never thought I'd need it. My Mom was put in Westminster Canterbury Nursing Home and needed to know how to get there in Lynchburg, VA. So I bought a Garmin UPS and loved it. It has come in use maybe 3-4 times that I needed it. I was invited to my neices house for Thanksgiving and keyed her address in on 11/23/11 and it worked fine. On Thanksgiving morning when leaving I plugged the car charger up to it and the GPS would not come on at all with or without the charger. All I want from Santa for Christmas is another Garmin GPS. It is hard to tell where I might need to go next. I sure hope you can help me.

Karen

On an internet search for help, I got "Just Answer" but they wanted $30 to give me any help. I bailed out of that rip-off and then hit this site that had the Garmin 800-800-1020 number. I called that, got a very nice lady immediately, and she spent 45 minutes helping me with my problem. I ended up getting an RMA number for an exchange of hardware. She even determined the manufacturing date from the serial number and gave me coverage under the one-year warrantee even though the Auto GPS was not registered. After reading so many complaints about Garmin I was prepared for the worst; instead I got the best. Their service, patience, and knowledge was comparable with the best I have ever experienced (i.e., Apple). I never found that 800-800-1020 support number on the Garmin site, but it sure worked for me. Maybe Garmin is actually getting better. BTW, I called first thing in the morning.

I was shocked when I sought technical support on line for my Garmin Nuvi and got JustAnswer. It would cost me $38. to help me fix my problem. I called 800-800-1020 (after pick up, dial 1 to speak to a live person). I got right to a customer service associate and she fixed my problem immediately. I am satisfied with the service I received on the phone - but I was really mad when I got JustAnswer. ET

Call answered quickly. Proposed solution worked fine.

I must have contacted a different company. I have never had anything less than excellent service whenever I have called Garmin Tech for service issues.The other day Dezirae Reberry Assoc # 6949 settled my problem in a manner that was above and beyond what I thought they might do.

I have always felt their customer service was some of the best I have ever experienced.

I was having trouble updating the map on my automotive gps. I found the technician I spoke to be very patient, courteous, and helpful. My problem was solved in less than three minutes.

just called customer service for an issue with my forerunner 310 xt and they were first class. phone got picked up right away, they were not able to solve my issue on the phone but they did tell me how to reset the watch, load new software and if it doesnt work they will return it with no issues. not sure why anybody is saying they dont have good service or products, seems great to me.

I have recently contacted customer service for downloading a map update. I purchased lifetime maps and traffic, and I needed assistance activating the lifetime maps and I needed some help understanding how to use various features and the traffic screen. The customer service rep was courteous and knowledgeable. I waited less than a minute to be connected, and the rep walked me thru the activation process for my lifetime maps and the download. The only problem I have had with the Garmin 1390, is in areas where I know the route, the unit suggest a longer more congested route. This issue makes me a bit less confident in garmin's map directions when I'm in areas I'm not familiar with.

Called customer service since the charger for my 310XT just fell apart (lousy spring I guess) after having it for only 9 months and they are sending a replacement charger, had no problem and got through right away. Friend had similar experience with great customer service. Hope things are better with Garmin and they are paying attention to these posts.

I have trouble understanding how some folks have such a bad experience with Garmin customer service when mine was perfect. The tech support person went beyond what I would have expected him to do. I have to call it the way I see it but I have had all good experiences with their customer service. Maybe when you call in all irate and upset it transfers to the customer service rep? Anyhow, I had a good experience and my issues were addressed and resolved.

I have experineced nothing but great customer service from Garvin. They are quick to respond, my Garvin kept falling off my window (realy have to keep the suction cup clean) the unit kept saying it wasn't reading the electrial imput, after about three weeks I guess the torture of the charging off and on finally effected the battery. After about 51 weeks after purchase I called customer support and after having me check several things they had me mail back the unit. They promptly replaced it with a remanfacutred unit and the problem continued. Tonight I called and they are sending out a new cord and cradle. Bottom line I have a new refg unit and an new cord and assembly. It psys to call and talk to soemone, they are a very responsive company. Be sure to register your unit, can quickly upload fixes and updates and made the call to customer service easy since they already had my info and verifible purchase date.

Garmin does not provide a reminder to update maps so if you are on holiday etc away from a pc it is easy to forget. You then end up with an out of date system.
Customer services were aggressive and rude on the phone. I complained to Dan Bartel, European head who was dismissive an didn't even have the courtesy to use Mr when addressing me. Garmin would not update the maps to the level that they should have been when I bought the satnav. Only offered me an update for a further £50. Poor system constantly rerouting and making errors such as taking the driver off the main the immediately rejoining. Predicted duration of journey underestimates wildly. Poor system for the money

Excellent customer service. Called Garmin at 10:30 and held for less than 3 minutes. I received a new Garmin Model 855 GPS from Walmart.com yesterday. In the process of trying to set up the unit, I found the initial screen showed a foreign language and I was unable to get to any icon settings. The CSR (Mahsa?)explained how to reset the GPS and what I needed to do. Since I'm at work, haven't had a chance to see if the problem was resolved, but I feel confident if it isn't, Garmin can steer me in the proper direction so I don't have to return the unit. Since I have 15 days to play with it or get a full refund from Walmart, I expect I may not have to return it.

I have a Garmin MAP 60Cx. I have owned it for 4 years and use it constantly. Over this time I have emailed Garmin several times about problems or operating questions and have always gotten immediate (next day) responses and every response has solved the problem or gave me the info I needed. I recently called to ask a question, and although the first message said there would be a 30 minute wait, I was talking to someone in less than 10 minutes, and the person was very helpful.

After reading all the negative comments, I wonder if they all are talking about the same company!

More likely, people who get satisfactory repsonses don't seek out sites like this, only those who have had problems.

I had a nuvi 260w that was part of the recent battery recall. They were prompt but sent me someone else's gps. I returned it and they sent me the wrong one again. Finally, they sent me a slightly improved model and it works well.

I was frustrated they blew it twice but they were quick to work with me on getting the problem resolved. Overall, I would say they were quite responsive to my concerns.

My experience with these guys was great. I was told to expect a 20-30 minute wait but they had a tech on the line in less that 10 minutes. He talked me through some diagnostics after plugging my NUVI 650 into my computer. He identified the problem as a hardware issue. He got an exchange of equipment approved and set me up with return authorization info. He was polite, efficient, professional, and very pleasant. He also spoke perfect English. (His name was Pete) I've been very satisfied with the performance of the Garmin unit and the customer support, in my case, was way above average.

Garmin's tech support has been outstanding. I do sometimes have to wait in a queue until they get to me, but when they do, the issues are resolved.
Garmin goes above and beyond the requirements to correct problems. I have (and have had) many Garmin products and, based on the service that I (and MANY of my friends) have received, won't even consider another manufacturer.
I'm a technical person, and have a reasonable expectation of what I can and can not receive in the area of support. Garmin excels.

I have no problem with the customer service. The recording said it would be a 30 -35 minute wait. I waited 15 minutes, and the girl was very helpful. No problem.

Some of the negative comments made me nervous but I called anyway. Had a problem with my Rino 530HCx, the ion battery was defective and would not power the unit on. I spoke with Cathy who was extremely friendly and helpful. In less than 10 minutes she had a new battery on the way to me at no charge. Great customer service. Thank you.

Great customer service! I had previously voiced a complaint that has since been addressed satifactorily.So far the negative feedback I left has not been removed, but should be soon.

Just wanted to address the long wait time. Garmin has hired over 120 people this year, with more new hires to come. Nearly all will be headed to call centers. They know wait times are an issue, and are working to fix it. Sorry you had a bad experience though!

Fabulous customer service this morning - resolved my problem. Very patient and understanding. Did not demand proof of purchase/warranty coverage period to provide service (unlike HP experience I had.) Garmin keep up the good work!