Garmin Positive Customer Service Ratings - page 3

I had problems downloading the latest maps to my Nuvi 350. The computer wouldn't recognize the device, so I couldn't transfer the maps from the PC to the device.

I wrote to Garmin thru their Product Support page, expecting no reply, or a canned reply that didn't fit my issue. Instead, "Christopher" responded in less than 24 hours with two choices: Try a technical solution, or they would refund my money. I had a bit of a problem with the technical solutuion and had to call. I waited 35 minutes but the rep, "Bertha", was helpful and friendly.

Everything worked out OK and now the maps are loaded into this old and discontinued line of Nuvi models. I was annoyed with the time and effort I had to unexpectedly invest, but pleased with their customer service.

My Forerunner 50 went haywire after 9 months, so got in touch with Garmin cusomer services Europe. They asked me to send the watch back (I did have a receipt but not required and within a few days had a brand new replacement. Brilliant service!!!!!!!
Makes a refreshing change, well done Garmin.

Today I posted a negative comment regarding trying to get help upgrading the map system on my GPS. On line help told me it would cost $18 for the help. I TALKED with a cust. serv. rep. who was most helpful. I appologize for my remarks (which have been removed!) I couldn't be more pleased with the quick and effective help I got.

I have 2 different Garmin units and each has needed some type of service over the past couple of years. A plug kept falling out of a socket on 1 and I accidentally cracked the screen on the other. Garmin was the epitome of outstanding customer service. Phone calls were REASONABLY promptly answered and emails were turned around in less than 24 hours. People are polite when you are polite and people are responsive when your request is reasonable. These guys are the training template for excellent customer service; they have rules but they are human when you treat them with the respect you want.

Always had good experience - I call early because any tech support operation has peak periods. Otherwise I have always had good service.

I would like to highly -no, make that very highly - recommend the Customer Service at Garmin. They went way above and beyond for me gracefully and seemingly as a matter of policy.

I a couple of months ago purchased a Garmin nuvi c330 street pilot (referbished) for my girlfriend at that time, and she loves it,and has No trouble at all with its operations! I liked it sooo much that I have since ordered one for myself, and it also is awesome in its operation! I took back a Tom Tom One because after some time its speaker quit!! I would recamend the referbed c330 from Garmin purchased from CircutCity online only!for 99$ Can't beat it!it comes with everything= the interface cord for updates on your computer, the driver disc, and a minimized booklet! However you WILL need to go to tech support to get the download for the web updater!! I AM VERY PLEASED! AND I WILL RETURN FOR MORE!!