General Motors Customer Service Complaints - page 2

Landers GMC Southaven GMC

Shame on them this is how they treat a former member of the Mississippi Air National Guard that served our country!!!!!
Our family member took his 2022 GMC to Landers GMC in Southaven to be serviced where he bought his truck. When he picked it up it had large scratches and dents down the side and had been driven 70 miles. When he asked about the damage they told him to leave. A manager hung up on him. The general manager was supposed to get back with him No word. There is also proof via home camera what the truck looked like when he took it there!
Shame on Landers Southaven

Very upset with the fact that I filed a formal complaint for my air bags not deploying when I was in a head on collision even though the person that I collided with ALL of his airbags went off. My car was purchased new at Don Brown and only serviced at that dealership and I had at least 9 repairs for SERVICE AIR BAG IMNEDIATELY and just 2 months before I had my accident it was at the dealer again and this time when they wirked on it The broke my horn so I also had to pay for a horn from a salvage yard and they told me they would not be able to fix the SERVICE AIR BAG IMNEDIATELY again and I said what do I do if it happens again and the manager said I DONT THINK IT WILL HAPPEN AGAIN well when I needed they airbags NONE OF THEM DEPLOYED to protect me. GM has now said there is nothing they can do and there was no problem with the airbags REALLY then why didn't they deploy. I thought GM being represented by ESIS would be fair and reasonable but I guess not

First off, GM's customer service is a complete joke. We've been trying to resolve our lemon of a vehicle for 8 months now. We've had at least 3 different customer service representatives that have no clue what's going on so we've had to tell our story over and over. It's many days between them calling or answering emails if they even answer at all. Then you get assigned a different person, so the process basically starts from scratch again. Some of them have been extremely rude and not at all compassionate so it's hilarious when we get emails that say customer service is important to them. That's an outright lie. If they did care about customer satisfaction they'd start by not developing inferior products that don't last. It's comical how their slogan is "find new roads" and their commercials show pickups driving up mountains. The only new roads their High County pickups are capable of driving on are pavement. Our "infotainment" center died literally within the first 20 miles of driving it off the lot. Then it was the transmission control module. Before 5000 miles we were already replacing parts that the gravel on our roads had destroyed....Not covered by warranty. Yeah those exposed wires to the magnet ride control shocks, what an idiotic design. Who makes a 4x4 diesel pickup that can't survive more that 5000 miles on a gravel road.... Yup. It's GM. They're "princess" trucks that are only meant for a Sunday drive on a black top highway and even then they're an electrical nightmare. The last representative said "it's not our problem" and argued with my wife that our pickup is not a lemon. So my wife asked the simple question of "How many other vehicle are having problems like ours?" Of course their answer was that we're the only one having issues with gravel and things not lasting. Is that not the definition of a lemon? One instance of a vehicle having all sorts of problems? Personally I think it's an outright lie that they're not having problems. Inferior design by some team of engineers that have either no clue what they're designing.. Or they just don't care. Or perhaps it's that their quality control people just don't care. Anyway, the last representative we talked to said it was up to our local dealership to figure out something for us so that's where we're at. We have a $70,000 vehicle that we don't even dare drive because something else is just gonna go wrong with it. It's very sad that GM puts out garbage vehicles and then doesn't stand behind them and just simply passes it on to the local dealers, the poor people who work hard to sell their junk. I've owned nothing but GM products for the last 25 years but if our local dealership doesn't come up with an acceptable solution we will never be a customer of GM's again and will make sure our family of GM vehicle owners will look elsewhere too. So congratulations GM, you've gave us the run around long enough that we've finally given up.

Let me summarize my firm conclusions and decisions.
1. I will never buy a car from GM in my life because the building quality is so crappy.
2. If my family, relatives, or friends consider any GM cars, I will tell them not to drop single pennies to GM.
3. GM customer care does NOT CARE for its customers.
4. GM customer care ridicule and gaslight its customers.
5. In GM, there are NO quality controls.

I have a new GMC Acadia bought in may 2021. Not even 3 month after I bought it issues with my android car play i confront dealership and they take my car in during that time I got a new phone (iPhone) dealership replaced a receiver and it made it WORSE. 2nd visit they replaced same receiver worked for 1-2 weeks then stopped. Back to dealership currently still there. They checked out the same receiver yup right receiver for my car. Nothing else done to my car GM don't want to look more into it. (Btw it is pulling a electric hardware code!!) BRAND NEW CAR, FULL WARRANTY! Well gonna go to another dealership and keep trying to get GM TO FIX MY WARRANTED CAR! They are being LAZY!!!!! They said they would check out my WiFi in car because my WiFi and Bluetooth has to be connected to my car which it's not suppose to NOPE! Didn't do that. And they also check another 2021 GMC Acadia to see if it did the same thing NOPE it did not. Very frustrating!! Very unhappy!

I have never been more disgusted with a company than I am with GM financial. An absolute joke. No one knows what anybody is doing. I will never buy a GM product ever again nor will my fleet of vehicles be a GM product. Absolutely disgusted.
Kevin Kelley

I am an Active Duty Military member who dreamed of owning a Tahoe since my first deployment back in 2010. It took me 11 years to finally take the leap and buy my dream car. I bought my custom ordered Tahoe in March 2021 and to say I was excited is an understatement. It wasn't until June that I noticed my Tahoe was leaking water through all four areas where the seatbelts come out. I heard a swishing noise and then both of my children (one being a newborn) starting crying from getting water poured on them along with water covering most areas of my vehicle. There was enough water that it saturated a towel and I knew at that moment something was very wrong with my vehicle. I immediately called the dealership and the earliest they could get me in was 3 days later. When I brought my vehicle in, they had it for the entire day and could not find the source of leaking and chalked it up to possible condensation. It was less than two weeks later (19 June 2021) the same thing happened again besides even more water came in and I was able to take a video of water pouring from the seatbelts and my dash. I called the dealership again and brought it in on 21 June 2021. Knowing the vehicle was leaking the dealership left my vehicle outside until the afternoon of 23 June 2021 in which multiple rainstorms occurred prior to them bringing it inside. On 19 June 2021, I called GM customer service and a case was created. Over the next 44 days my vehicle was in the shop getting repaired. A new sunroof frame had to be installed amongst other repairs and I had to beg GM to conduct third party mold inspection which came back positive. Being that I have two children, one new to this world and the other who gets sick very easily and is prone to respiratory issues, I needed GM to do right by my children and make sure they wouldn't be impacted by their negligence. I requested GM replace my vehicle, instead they had it professionally cleaned and retested in which it came back negative. I am concerned mold could still be internal to all seats and internal to the dashboard since those areas were not cleaned or couldn't be. I received my vehicle back today and the best offer GM could do was possibly cover 1 to 2 of my car payments. My vehicle also sustained damage to multiple areas requiring it to be repainted in several areas (we're waiting for appointment). Buyers I urge you to use caution when buying this type of vehicle or any vehicle from Chevy/GM. Their customer service is very poor and they will do anything to avoid fully resolving an issue they caused.

I took my car in to service to classic cheverlot in sugar land on the fifth to recieve and inspection on my vehicular and to get a bulb in my passenger side head light I left my car with service person Gilbert I called him on the 6 th to pick up my car because he stated when I drop it off I had a lot of cars in front of me called all day left messages he never called I would have had to catch a Uber to pick my car up so I wanted to be for sure it was ready Gilbert never returned my call on the 7 I called early in the am I got Gilbert he says I have good news and bad news I had to put another part on ur car to pass the inspection and labor I said I'm to him who authorize that he said no one I didn't have a number on u which is not true so I was angry then he said is there something wrong with ur transmission I said no my car runs well he start saying we had to push it in the bay to do the inspection when they finish it cranked and I drove it to see was everything fine he says yes it okay u can come pic it up I said nothing is wrong with my transmission I go to get my car my bill is higher and he brings my car around inspected and says it okay I drive off not a block my car wouldn't go I stuck in the middle of a hey 90 busy had a bad encounter with a raged driver cause I couldn't move my car someone call the cops I didn't have my phone at all so I had to run across the highway to get to a Dairy Queen to call for help neitherless to say I just had a pace maker Surgery and I have major issues with my legs I call back to classic and Get Ronni Caldi who was really rude to me on the phone and spoke to me like I was trash I asked him not to be mean to me I was stranded and cold I had to call back to dealership to speak to a reciptionist name Sonja was very nice to me and got me another manager name Denise in customer relation whom did an awesome job I picked this car up at 11:30 or 12 I didn't get help till after 400 pm that was the worst experience of my life mrs Jeanie did everything to get my car back we went to office we video recorded the conversation because they have been dishonest so we have mr Ronnie on tape add mitt if he just place part on people cars without there permission and other stuff was said so we have prof on them then after we left he called me at around 410 pm saying he have read all my comments on the page and got all my emails and he ain't fixing my car it's going to be 4600 they have lost they mind I went in for a bulb and a inspection and come out with this he then said come and get ur car I will not pick up the car I will seek legal help and will file on this company I contacted David alexandder no reply and several other manager and I get this rude mean racist man Ronnie I ask that he not contact my home anymore because of how is talking to me

The number listed to contact a live person is no longer in service? This would be comical if I didn't really need some help. I have a 2016 Hybrid Malibu that has experienced 2 pages of computer codes of malfunctions & Chevrolet service cannot figure out what causing my car to randomly go into limp mode (not go above 25mph); this has happened a few times now, always while driving on the freeway. This is ridiculously dangerous. The service manager has told me that this absolutely WILL happen again, and after they MIGHT be able to figure out what's wrong. As fair as this may sound, a three year old car should not be guaranteed to be unreliable. I have never experienced anything like this and the lack of care about customers is astounding. Should this happen again while on the freeway and I be killed trying to get out of the way of others driving at least 70mph, at least my family will have a nice law suit. You should not treat loyal customers like this.

I was recently denied by u all and I'm very un happy because no leaks were found my car don't mean there's no fumes there is fumes that's cause me to be sick and u all rather let me die in the car before u help me.The claims department is very poor getting up with and trying to found a solution

Seacost Chevy Ocean NJ
The worst exsperience I ever had in a dealership after being a valued customer for years

GM customer service is the absolute worst. I spent in excess of $40k on a 2017 truck that sits crooked. I inquired about it when I purchased it and was told the parking lot must be crooked, inquired at the first oil change and was told it was because it had a full tank of fuel and finally inquired again to be told the engineers are working on it, but there is currently no fix. They have no idea when there will be a fix and are not willing to do anything for me until a bulletin is issued. What a bunch of crap. I have been told I am not the only one complaining but there is nothing that they are willing to do.

I purchased a 2012 Traverse in June 2017. I drove it almost 1 month. It died on me & I had to have it towed back to the dealer. They put an alternator on it. It died on me again today. I had it serviced on 6-27-17. Had to have a new battery. Why didn't the service check it out before I drove it home. Something had to have been wrong for it to die within 3 days. I'm very disappointed in Chevrolet service & honesty.

I bought a 2011 Chevrolet equinox 2 weeks after I bought it i noticed my muffler was getting louder and there was a squeezing noise so I took it back to the dealership and it needs a new muffler and a new belt well the belt whatever but if my suv only had around 62000 miles why does my muffler need replaced well the guy that looked at it said there is no reason it should be replaced this early so he was going to talk to GM and his boss well 2 months later I hear back that they are going to do nothing for me so now this is my problem after spending over 18,000 dollars on a car they can't help fix something that should have been fixed before I even bought the car I will never in my life buy a gm car or suv or truck from them again and I can't believe how horrible there customer service is just because it's a used car they don't wanna help well tell me why I spent that extra 3000 on an extended warranty oh that's right just to spend money I guess my suggestion to everyone trying to get help from gm just don't they aren't going to help anyways they are useless and pointless they get paid to not help their customers and to not make customer service no.1

I have a 2013 Terrain, I had to be toed at least 12 times to a GMC garage the motor has been overhauled 2 times, I am so disappointed in this car I am afraid to drive it,the garage is making a bundle on repare work, I really don't know what to do, who do I call to discuss this problem with?

I recently filled out a servey on the purchase of my new Cadillac. A lady call me about the comment I had made and we had a very nice conversation. She had given me a telephone no. For customer service and I failed to write it down, and she also gave me her first name. Is there any way I can find out who I talked to?

My name is Lois Cobble

I am a 100% GMC & Chevy person. I contacted 3 dealership service departments with the few simple questions, well i believed it would of been simple for the Techs. 1) On the 2013 Chevy Impala LT 4dr sedan, Is the rear end suppose to sit lower then the front of car? Nobody could find the answer "hmmm????" (2) Side view of this vehicle on 100% level concrete, measured from concrete to "CENTER" most outer edge of rear fender mine measured 28 1/8 inches, front measured "IDENTICALLY" measured out at 29 1/2 inches, big difference their folks. Is this normal or not? I don't know because nobody has or could not find the answer to this. Car drives great, but looks horrible with the rear squatting like this. (3) People are these Tech's really educated. Simple answer's over the phone but not the cost in fuel to drive 45 minutes or longer to these 3 dealerships and $65.00 to $95.00 to look at the car and say yes this is normal no your struts are bad or something. Just asking for a little help here, and I don't take pribe in talking bad about Tech's because nobody is perfect. Thanks

Regular Army "Retired & Disabled"
Brian

I own a 2002 Oldsmobile Bravada. I just want to talk to someone who knows why an air bag light stays on when the car has not been hit. Paid 300 to a dealership who knows nothing about cars that age. My car is in mint condition. I don't need to trade it in. I just need for the light to be off. If you cannot speak to someone who knows about electronics, why call GM. This has been a terrific car. They tell me it would cost 2,000 to repair and have to replace entire computer system. Also said car was worth 1,2000. I have tires on it that cost more than that.

I purchased new 2016 Chevy suburban LT Z with 22 inch rims One of the rooms paint is chipping off the inside I was told it not covered under warranty It was only one week old

As a General motors customer for over 40 years,i would say that they only hit to mark about half the time. My latest experience is so upsetting i could have strangled someone. My dealer is not at fault, i think they felt shameful of my situation. After buying a 50 k truck i had to take it back after two hours. Left turn signal not working. After two hours they told me i couldn't have it back and gave me a cheaper loner. WHAT I'M I SUPPOSE TO THINK ABOUT THE QUALITY OF THIS VEHICLE. MAYBE IT IS A LEMON.

I own a 2009 Saturn Aura. The right low beam went out. I found that a simple replacement can't be done by the owner and requires REMOVING THE BUMPER AND COSTS OVER $300 AT THE DEALER. this is a serious safely issue, not to mention very stupid. Who ever signed off on this design should be in jail. I want satisafaction

I have a 2008 Silverado 6.0 vortex max with 132,000 miles with broken motor mount on drivers side. I have noticed from numerous comments on Internet this is a common problem with vehicles. Does GM have a recall or can offer discounted rates to fix at dealership.

I will start. Out by saying I love GM cars and trucks. I currently own a 2013 GMC Terrain Denali. I am very happy with it in all respects (acceleration, easy access, technology, HP, Gas mileage etc.. Consumer Reports testing shows the V6 is sluggish with the current drive train. I do not see that with my vehicle . Also I have achieved a remarkable 31.5 mpg on a a long trip.. I have always trusted the folks at Consumer Reports for their views but year after year they don't have very much to say a bout the GMC or the Chevy Equinox for that matter. I thought I would let you know how I feel about it.
Ben Cometa

you suck at customer service, what do you mean closing the office on a saturday during Normal business hours. I called why before closing time wanting to talk to someone and your office was closed already.

I bought a 2014 Buick encore from power Buick GMC Salem Or.

on 07/ 16/ 2014.

Almost from day one noise coming from brakes. Returned to dealer

was told they lubed the E brake but still noisy.

At my first oil change I told service dept. that breaks were still noisy.

At my second oil change I told service dept. that breaks were still noisy.

Well now a year and a half later breaks are still noisy.

When a new passenger ask what the hell was that noise I just tell that�s advertisement

for Buick. Your add says ââ?¬Å?IT DOESN'T LOOK LIKE BUICKââ?¬Â? and I say that is because it not !!!!

Do you think the CEO would put up with this crap?

At this point I am trying to sell it and I really don�t care if Buick fixes the problem or not i

will never buy another GM product again......



Patrick F. Moore