Hertz Customer Service Complaints - page 3

Whatever happened to the concept that one CSR could handle everything for you. Well, certainly Hertz has never heard of that concept. They have to transfer you to somebody different if you want to change a reservation, extend a reservation (is that not changing?), transfer points from one account to another, etc. etc. etc. Ridiculous - I hate Hertz. Too bad my company's corporate account is with them - because I would definitely be somewhere else with my loyalty. By the way, I'm President's Circle with them - not that that makes any difference.

I asked to pick up my car an hour early and was told there would be no problem and that my rate would not change. When I returned the car, they said it was half tank empty gas, which is untrue, it was maybe an 1/8 tank low. They said I could take it and fill it myself or it would be $9.99 per gallon which would.likely be about $45 for half a tank. I took it to fill it and it only took 2 gallons to be overfilled. When I told then this upon my return, they said the car has a really small 8 gallon tank, to which I replied that is untrue. The clerk then said my rate was roughly $12 higher than originally quoted. I had people waiting for me so I didn't stay to argue and signed over the keys. As I was walking away the clerk mumbled about me being "uptight". I would rather be considered uptight than unethical like these employees.

This morning I received a call from Miss Haley about 11:47 a.m. stating they will be charging me $300 for cleaning the van for pet hairs and species and the van was dirty which is not true. She went on to say there were food stains and the van is not rentable from the way I agree turned it they would have to have it detailed Monday and charge me the bill. I tried to explain to her the only thing they specify is that I have no smoking in the van or no pets which I left a $50 cash deposit. When I picked up the van from the Costa Mesa location on Harbor Boulevard the manager stated that someone stole the vacuum cleaner that day and he was not able to vacuum up the raisins and other debris on the carpet in the van which it had food in it already under the gas pedal and front floor.



I don't think this is fair after they received over $1,600 for the time I had the rental and to think they cannot cover the cleaning cost. Could someone please help me out with this situation or give me some directions to solbe the problem.



My contact information to this matter







Brenda Smith

Jan 6, 2017 Van Nuys Ca. State Farm lists Hertz as their preferred rental company. I needed to contact the local office and called the first day. The number rang 15 times but was never answered. This was midday, on a Thursday. So I called again the next day and it was answered after 8 rings and I was politely asked to hold " just a moment". That moment turned out to be 20 minutes until I finally gave up. I called State Farm to learn I could use any rental company I wanted and within minutes I had a call from a lovely agent from Enterprise and within the hour had the perfect vehicle for my needs. Hertz if this is your service to potential customers I never want to learn how you might treat someone who becomes your customer. I will NEVER put myself in that position with you.

I stay in Ruston, Louisiana. My car has broken down on me..the day before Christmas Eve... I reserved a car online. For me to get. Went their by the way I had to get a friend to drop me off at...gave the employee my information and driver license plus debit card.. had ask to do a credit check. So OK.. I was denied a vehicle to travel all because of a dam credit score... ridiculous ... I call customer service. They said they never heard of such a thing.. where does credit come in place for a car rental...I can see if I was buying the vehicle.. contact me tyhesia Woodard. please leave message if no answer

I rented a car from Hertz due to an accident with a deer. I was told it would cost $50 a day and a $50 deposit on a credit card. When I dropped the vehicle off at Hertz in Tomball,Texas I was told they would email me a receipt. I have been trying to call Hertz for a month now at the corporate office and all I got was either a wrong number or no one would answer the phone. A month later after never getting the receipt I finally found another phone number for Hertz and dialed it and finally someone answered. She told me they billed my sister's credit card for $928.57 and never bothered to tell me plus overcharged me. The bill was supposed to be paid for by my insurance company. What a way to run a business. Hertz you need to adjust the bill for what you said it should be when rented plus charge the insurance company not overcharge our credit card.

1st hertz on union street. I needed a rental I was promised an SUV when I got there is was a very small car.out of desperation I tool it is was told to come in on Monday, Tuesday I went no SUV. on Wednesday I called hertz on Atlantic Ave I asked for an SUV if I could pick it up today I was told yes. I was placed on hold 15minutes the original pet d on didn't come back to the phone some one else did and said her doesn't have any SUV I explained I was just told u did. know your saying you don't no response

Very disappointed. I reserved a midsized car for a Florida vacay. First, it took them 15mins to find the keys. The car was a Kia Forte. It was filthy and only had 1/2 tank of gas. The license plate was screwed in on top of the license plate frame and all the way through the bumper and it was crooked. Rusty nicks in the paint. Horrible car all the way around....not sure if I'll ever use Hertz again.

I reserved a car from Hertz. I changed the pick up time from 9:30 to 8:00 and was charged for an extra hour. I showed up at 7:30 to get in line and when they opened up at 8:00 they said they had no record of the change and that I would have to wait until 9:30. Then at 9:30 they told me that they did not have a car!

My car is in the shop being repaired from an accident. Picked up a car on Friday September 23rd which was dirty. Oil light came on on Thursday the 29th and the car was stalling on Friday the 30th. I made it home. Saturday @8:30 I called the Duluth office where I got the car from. No answer at first then the line was busy. This went on for about an hour or more. Called the 1800 number and was told that none of the locations near me had a vehicle. She tried to call the Duluth office but was not able to get through. I drove to the office in Duluth to see if I could exchange cars. I was told that no car was available in the category I had but there were cars on the lot. Then I was told that I could take the car and get the oil changed. I went back home and call the 1800 number, they arranged a tow truck and I had to go about 50 miles to the airport to get another car. The second car is not much better. This was my first using hertz and it will be my last. Very unsatisfied.

How do I register a complaint? I am sitting in Midland Texas awaiting a car for a reservation confirmed and paid for six weeks ago that was supposed to be ready two hours ago. What are my options for compensation?

Rented a vehicle at the Seattle Tacoma airport for six days, August 19th. We were asked if we wanted the additional damage/collision coverage. Our response was "No we do not need the additional coverage our car insurance covers this." THe attendant then pointed and told us to initial several places ,including filling the gas tank. Imagine our surprise when we arrived home and further looked at our receipt at the very bottom is an additional charge for car insurance coverage, $180 to be exact! We explained we did not want the insurance and told where to sign,trusting the attendant only to find out he still charged us! This is obviously a big money maker tactic and very upsetting to be deceived. I called Hertz explained the situation and was told by Joanna it was our responsibility to read the contract, not theirs. My response if you are working with an attendant and explain you do not want insurance why would they tell you to sign and charge you for the coverage!
Ronald Baus

I was at your Hayward California Hertz Car Sales lot waiting to be helped. I sat near the bathroom, none could really see me unless they made a right turn to use the bathroom. I heard a Bellicose voice complaining that "the Coons who come here never have decent credit" Now mind you I am a light-skinned African who is often mistaken for Hispanic. Then, he further insulted Afro-Americans by saying he Hates working in Hayward, it's too ghetto and broke: he further states that money can't be made here with all these N (word) and Spics in this town"

I stop my deal with a Salesman named Johnny, made up the excuse that i better get my wife's approval of the Color of the Altima and left that terrible lot! I cold members of my church and they urge me to file suit, however, I choose to notify Hertz first, because I buy all my cars there and my children's, not to mention my recommendations from my church brethren. However, I will no longer shop or recommend this location and Hertz-after all you all hire these bigots!!

I booked my rental vehicle by hot wire. And vehicle which choose was a luxury Cadillac and pickup and drop same location which was PVD AIRPORT and it was for one whole week.
And even call directly to hertz rental car at PVD AT THE AIRPORT just to make sure. And it was a female The female from hertz yes your is luxury Cadillac and pickup at PVD AIRPORT so they had my information.
And when I arrived at PVD AIRPORT and went to HERTZ retail office to pick up the vehicle and was by hertz employees we don't keep Cadillac car. And I show my print out paperwork it says what car insurance paid for. But I was told it third-party and they pictures on the computer and they're wrong. So I no choice to get SUV vehicle and they said we give same price. But even if was trying explaining about my booking they were don't keep it.
I will say to all customers don't book from HOT WIRE OR FROM HERTZ and don't payment advanced even if is cheap until you see it first not a picture on a computer but with your on eyes face to face.

Disgraceful customer service - ripped me off for an exhorbitant cleaning fee, returns staff were incredibly rude and unhelpful, and customer service staff a joke. I will take my money elsewhere...

I reserved a car online with a debit card. Went to pick up the car to use for a death in the family. They ran my credit and I didn't pass the credit check. Now hertz will not give me my deposit back. It has been 11 days and still will mot give me my deposit back. Do not rent from them. Customer service people said that it's too late.

On. May 27 2016 I rent a mini van on Denver, Colorado and prior of the travel i paid in full the fee in my countrry Republic of Panama. Lubel travel agency. The trip was greatt but looking at my charges I find out that the voucher I sign in Denver office for any inconvenient charge me the rental car amount that was already paid. My mame is Jose Loreto i will like the refund.

All was fine until your check-in guy, Mike, when I returned the vehicle made me feel like I had been pulled over by a traffic cop. No, I did not have a gas receipt for the 1.79 gallons I purchased just outside the airport for the 34 miles I put on the car because the receipt machine on the pump was broken. Ever have THAT happen to you? He stated that Hertz has a new policy of: "proof required" of fuel purchase or he was going to have to charge me $13.95. I asked him in a very direct manner: "Just when the hell did THAT rule start? Can you not just look at the fuel gauge?" At that point he folded his little tablet against his chest and began to explain Hertz's rules and why they were needed. I frankly did not really give a good crap about that, I did not have the time as I had a flight to catch, and told him to just print my receipt and I would go my way and call the 800 number later. He, and I am dead serious here, SNAPPED at me like he was a cop and raised his voice and told me he was FOLLOWING THE RULES and *I* just needed to live with it. He then printed the receipt, told me he also credited the $13.95. So ok Hertz, listen to me. Two years ago I quit traveling for business. Thus, no more rentals two to three times a month. I always preferred Hertz but corporate policy made us, at times, take Avis or etc. I kept my Hertz Club Gold just because I always liked Hertz best. This trip to Tucson was a last second family emergency, no naturally I booked through Hertz with no regard to cost. I didn't have the time, look at the time of booking if you want to verify that. This Mike chap you have there, demonstrated the personality that he "enjoyed" having what he perceived as a touch of "control" over me as he went through the check-in process and took great enjoyment in making me stressed. So yes, I may not be a regular renter anymore, I may only have the occasional vacation rental. But understand this, I will never, and I mean NEVER rent from Hertz. Done. I will post this story to Yelp and travel advisor sites as much as I can. Good bye.

Denton Texas, never again will I use this company. Rented compact car I was given Fiesta Ford. My pick up time was 5pm. Got there @5pm. Got the car drove off got all the way home as I started to noticed AC didn't feel cold. Asked husband to double check and sure enough the AC was out. Drove back across town worried they were closed made it on time thank God. The guy there explained to me how "they normally have problems with those cars". And was trying to adjust the tempature and said that's what you have to do to make it work. So I tell him to get me another car we we're driving for 9 hours I cannot drive in the heat like that. He was OK with that,however the only other compact car was gonna be the same brand car. I refused to take the same car after he just told me "they have problems with those cars". They didn't have no others in compact. He could get me the next up car but it be a price difference. I asked if there would be at least a discount for the inconvenience. He said No! So now I'm very upset cuz he was gonna send us in car "they have problems with" and couldn't offer no kind of discount. There was a reason why I chose compact car it was cheaper and I didn't need much room. I can't get a hold of anyone to complain! Their Customer Service sucks! I wish I would have read the reviews before. Lesson learned.

Hertz at 1005 s Commercial Blvd Arlington, please please send in a new manager and or send undercover boss to see what's really going on there, they are so unorganized there is one pregnant girl who looks like she just crawled out of bed and came to work the manager is not manger material she seems to not care there is one young lady whom must be new she was trying her best to try and help a line of people with no help she was nice she went to the back I think to get help but nobody ever came to help her I think her name is terry or Teresa or something with a T the preggers came our only to look and walk back to the back she looked like she just woke up her hair was a hot mess, people started leaving saying they were going to enterprise, I feel bad for the young lady that was helping the best she could these people working here need retraining and maybe a new manager, two people waiting for me said they picked up dirty cars so ive decided not to do business here anymore I hate to say it and im a black woman these young African americans need to get it together evidently they have been giving a chance to work but they donht seem to like it or take pride in it please go and have a meeting with them.

Went to Prattville AL to rent a car while my vehicle was being worked on. The only agent I saw had an attitude from the moment I walked in. It was like I was a bother to her and there were no vehicle available. Beside the agents unfriendly disposition, having no vehicles available to rent is like going to your bank to cash a check and the bank has no cash. Also you facility needs some attention as well.

I made a reservation online from Hertz to pick up a van on a Saturday at 12:00 pm at their Temecula location (27452 Jefferson Ave, Temecula Ca 92591). Paid online and got my confirmation email. So I went to pick up the van on that day, and was told that they don't have any cars since 10:00 am and the manager showed me the key box that is empty. The manager (Rowell Tolentino) told me that there's nothing he can do. I was confused since I already pay for it and have a confirmation. He even told me that they are supposed to be closed already. Seems like he is in a hurry to get out and did not even attempt to help me in any way. He just handed me a brochure and told me to call a number for help or refund.
So I called the 800 number on the brochure and after about an hour of endless holds and transfers. I was told that the best they can do is to have me pick up the vehicle in the nearest airport which is about 65 miles away from where I live. This is ridiculous since I don't even have a car to go anywhere. I had never seen this kind of incompetency anywhere. They did not even give me a courtesy call ahead so I can make other plans.
Now I'm stuck with no vehicle to pick up my family from the airport and ruined all my plans for the weekend. Thanks Hertz I should have not count on you. I used to rely on Hertz for my rental reservations because of their professionalism and efficiency but now they act like a bunch of unreliable rookies. Your service is falling apart I hope someone from the Corporate Office is aware of this.

6 April 2016 had a reseverd Car in Fayetteville N.C my flight were delayed I keep calling no answer so I left Voicemail to keep reservation for next day. Of course they didn't so here I am late for my school and no rental. They Suck

Complaint:
I booked this car from priceline. When i picked the car i told them i already paid to priceline full amount and there should not be any additional charges. Now you charged extra $168.48. When i called customer care, they are saying upgrade i opted and i signed the card. I got the worst car i ever had in my life manual version even do not have remote lock. I want you to return the extra charge you did. I did not opted for any upgrade. I am declining this charge. Respond back quick.

Don't rent from hertz in Chico it's not good, go rent from enterprise a lot bigger and friendly when I rented from them. Customer service in Chico, the Manager wasn't good at all. Except one new employee he was nice, friendly and good.