Hertz Positive Customer Service Ratings - page 3

I'm a current Hertz employee. I have not been with them a long time, and I do not plan on it. It is a job that I will keep, while I look for a better one. I can tell you that you do not want to use this company. The local offices do not care for their customers on bit. They do everything in their power to make it impossible to reach them by phone, if you have a problem or a complaint. They give cars away that are booked for someone else, all the time. I can't wait to work for a company that is not full of scoundrels.

I had reserved a small car for 6 days. The deal was sweet. The gentleman that helped us offered a larger car at a deal. we didn't need a larger car, he offered the "insurance" (didn't call it that), we didn't need that either, we told him we would fill the car up and he said "be sure you do" (did he think I was stupid) at that point we found ALAN to be less than helpful and not very customer service motivated. He acted like he didn't care weather we knew where to go to pick up the car. The little Nissan Versa was great on gas and we enjoyed it so much. Upon returning the car, the service was much better and the lady was very nice. Alan is not good at his job and it could cost Heretz. People expect and deserve to be treated with respect and kindness.

Good-day Hertz Management.
I currently finished with Agent Angie#484863 for my rental in June 2012. She was efficient, patient, helpful and provided excellent customer service. I took notes, and she answered all my questions, and looked up information I needed for my trip in June. Hertz Rocks.
Finished online with Krista - I needed the customer service page to write this thank you. Both ladies -outstanding assets to your company. I will definitely use Hertz for future rentals, and recommend you to family & friends.
With much gratitude,
Donna Trotter (California) [email protected]

The hertz staff in St. Louis were incredibly helpful in finding me a car-even after a hail storm wiped out a lot of available vehicles. I was frustrated with my situation but Josh Davis from the South Lindburgh location dealt with me through all my aggravated calls and was incredibly kind and empathetic and worked extremely hard to accomodate me. Their customer service was fantastic.

Want to say that Hertz truly came through for us yesterday - the requested car (one of their Adreneline series) was not in inventory when we arrived at the airport. It appears someone else had liked the car enough to keep it longer. Our agent canvassed the on site inventory and found one for us; and spent a good deal of time setting it up manually (yes, the old fashioned hand written contract) way - to go far above and beyond to make sure we had the car we were hoping for. The rental car industry is a tough one for good customer service - alot of bad experiences can occur - and I just wanted to report a good one.

I love the service at Minneapolis/St. Paul airport. Not only did your employee Glenn drive me to the correct terminal when I drove back my rental. Shortly after I had went through security--I discovered that I had left my company blackberry in the Hertz rental car. I was able to contact Hertz and after talking with TSA, they met Glenn on the
other side of Southwest security and Glenn gave TSA my blackberry while I waited past security to receive it. Excellent Service!!
This happened on March 9th, 2012. Thank You Glenn
Mrs. N. Rounds

Hertz, LAX
My husband and I flew into LAX and was taken to rent our car. After waiting in line for about an hour we were going to be charged close to 900 dollars. We had made reservations and quoted a price of $194. Was surpised to learn that we were told we were at the wrong location so that is why the price was so high. We were so upset that we told them noway and walked out the door. Then I went back and went to the Customer Service and talked to a Michelle Wysorki and was so happy the way she took charge and gave us a car to rent for the price we were quoted. I beleieve she went out of her way to help us and that Hertz should realized what an asset she is to your company. Tank you again Michelle> i will never forget how you helped us.
Mrs. Williford

I don't know why everyone posts so many bad comments about Hertz. They charged me exactly what they said they would. It took 5 minutes to get the car and 5 minutes to give it back. They didn't have my exact model but they had something similar. Good experience at a good price.

My wife and I recently returned from St. Martin. The roads are horrible there, pitted & potholed, with broken concrete common. And then there are the unpaved "roads" which often must be traversed to get to more remote beaches. After several days, our Corolla, which we rented from Hertz, started to come apart at the seams. We returned to Hertz, expecting to be blamed for abusing the car & being charged for body work. Instead, the staff was very understanding, and offered to let us pick out another car. That one held up for the remainder of our stay, and we were not charged extra. The staff was most polite and accommodating.

I reserved a vehicles on line in February 2011 for 2 weeks in December. I had reserved a large SUV since I have need lots of room for movement and require compfort since I have Parkinson's and also have a morphine pump implant for pain. To cut this short, the car was confirmed and I noted it. Then in October, I looked up the confirmation and there was everything including the amount, but no vehicle listed. I called and was told that there would be a similar vehicle waiting for me at the price of the confirmation. Well, we get to the airport; there was a vehicle but $200 more. I tried to call the desk, but in approximately 25 times that I have called it, no one answers. So I told my wife that we would just wait until we returned the vehicle. When we returned it we explained our situation. The return supervisor, Mo, at the garage in Phoenix Sky Harbor Airport asked me to wait in the vehicle and he would take care of it promptly. He returned and the cost was corrected. He then told the young man working there to drive us and help with the luggage at the terminal, rather than my wife and I, with a cane, hauling the luggage upstairs at the car rental garage and then take a bus to the terminal. This supervisor went the extra 110% to make our experience with Hertz or any other car rental the absolute best. I will go out of my way if I have too from now on, to only rent from Hertz. This young man exemplifies what our service industry use to provide, but today has pushed aside for profits and speed. I would hope that Hertz would contact me becasue I would like to thank this young man again.
$200

Rented a car in Cleveland. Through a misunderstanding believed that I would only pay pro-rata for fuel used in the fuel plan as I thought I was told. When I arrived to return the car the following day, the person taking the vehicle was not accomodating. After a call to Customer Service, the agent there was very understanding for which I am appreciative.

I wanted to say how great hertz is, last month i had a situation arise with the rental i called to address it and was told that I'd have to wait until check out for a resolution. I went to the Hertz location in West Ashley, SC and they took care of me completely. I am very grateful and will return for business. I would give them 5 stars!!!

Recently,my husband and I used Hertz car rental services at Miami International Airport. The experience was wonderful, thanks to employee, Marie Gonzalez. Mrs.
Gonzalez was warm, freindly and extremely helpful. Hertz is fortunate to have an employee like Mrs. Gonzalez.

I would like to keep you informed that I have been very happy by the service given by Sophie at Zurich Airport !
my reservation 353446026
P.Gruat - Oct.10,2011

I cannot say enough positive and kind things about my experience with Hertz. Yesterday my wallet with all my life -- credit cards, insurance cards, car registration -- was mistakenly left in the returned rental car. Two hours into my flight from west to east coast I remembered. The panic attack I had was unlike any other. No action could be taken for several more hours as I sat frustrated on the plane. Last night, I emailed my address to the Hertz online site, left my phone number at the online site; and today I received a call from a very nice lady saying one of the Hertz employees turned in my wallet with all the credit cards yesterday. THANK YOU a million times, Hertz employees!!

I recently rented from LAX and upon my return on 9/13/11, I was greeted with excellent customer service.

I was rushing to make it to the airport so I could fly standby. John, the V.S.A on duty noticed I was in a hurry. He offered to have one of his best employees, Mr. Kenneth Starks drive me directly to the airport instead of catching the complimentary shuttle. I must commend them for the above and beyond service I received. Because of this extra effort on these two Hertz employees, I was able to get on an earlier flight and return to my family sooner.
Many thanks to these employees.
Sincerely
Rebecca J. Liscum

And this was at the JFK branch of Hertz. Thank you again!

Nice staff person Robena helped me get a car after Avis screwed up my car order. I think what Avis did might have been illegal according to some regulations that Hertz had posted in their service center. Anyways, Robena's help was the only thing that went right during my business trip. Thank you!

very Good service at Denver and Myrtle beach airports will rent again!

An excellent experience at the Phoenix airport from Sean Dale - you can be proud to have him on your staff!

After Enterprise completely screwed me The people at Sarasota Hertz saved my family vacation and cost us less!

I just called the 800 number for assistance. the rep was very pleasent and professional. However, the cost for a one day rental was $181.00 this is absurd!!!! plus the computer phone tree asked me the same exact questions the human rep asked. How frustrating can renting a car be.

When my mother and I went on a mini vacation we decided to rent a car from hertz after a long time on the phone with a difficult associate,we went directly to the building. We were in Charlotte North Carolina. The nicest lady helped us her name was Cam. We were completly satisfied at the end of the day. I want to say thank you again to all the help.

Our Flight was cancelled Jan. 26th @ Fort Lauderdale Fla.airport. We had returned our Hertz rental 5 hours before departure. We then went back to Hertz service desk and received the greatest rep that you have.Her
name is ANABEL!!, and she did everything in her power to fix our needs.She should be on the EXECUATIVE staff,of your company, as she completely resolved our situation. We will always remember her!!
Bill & Pat Frio...

I just want to say Thank You to Winnie a Hertz clerk at the Logan Airport Terminal
She was helpful pleasant and even though the place was packed and people were complaining she managed to keep a smile on her face. It was Thanksgiving Morning and I too was in a hurry and she moved me right along Thank you Winnie