Hertz Positive Customer Service Ratings - page 4

I RENTED A CAR FROM YOU ARVADA CO LOCATION..
KASIA AND HER STAFF TOOK CARE OF ME LIKE I WAS FAMILY..HER SUGGESTION TO USE ALINE FROM THE DIA SAVED ME $$$..THANKS FOR HER PERSONAL SERVICE AND GRATIOUS ATTITUDE..SHE NEEDS A BIGGER INVENTORY AND MORE EXPOSURE RE: THE SAVINGS IN ARVADA DUE TO TAXES!! THANK YOU KASIA, JAMES HUGHES

I had a wonderful experience with Gwen at the Hertz counter at the Grand Rapids, Michigan airport office yesterday!Unfortunately, I had to rent a car in Chicago at O'Hare late Tuesday night. I had been delayed out of Phoenix and missed my connection from Chicago to GR. Expedia told me the only car that would do a one way rental was Hertz. They quoted me $253.00 (without insurance) for a full size. I had no choice as I had to be back in Muskegon, MI the following morning at 8:30. I returned the car yesterday afternoon. When I showed up, Gwen was kind enough to say it looked like I had a long day. I told her my story.Unsolicitied, she reduced the rate to $90.00--a much more reasonable rate for a one way overnight deal. Mostly it was Gwen's wonderful and caring presence that made the difference. She's a model employee for whom Hertz should be proud and use her in training! THANK YOU!! Jim Fisher, Muskegon, MI

I had the opportunity to rent a Hertz vehicle through priceline. I wanted to take the time to say thank-you for the wonderful and prompt customer service that I received from the location at RDU. Ms. Dorothy was very informative, polite, and helpful on our trip from the airport to the rental location. The young lady at the dispatch counter was very pleasant and professional as well. She answered all of my questions about the charges and additional insurances. This was a very positive rental experience.

I just wanted to say THANK YOU!! I have flown
from SLC,Ut to Sacto,CA the last 2 years at X-mas to see my family. I love cars and I love the Hertz fun collection. The X-mas Team there in Sacto airport help me rent (really 3 years)cars that were just AWESOME! A 2009 Cadillac Suv, 350z Nissan Conv & 2009 Corvette Hzh at such a great deal (and I'm not a member). It made my trips to Tahoe, SF and just around Sacto soo much better!! I have a 2000 Corvette and it made me feel at home. Are you listening? HERTZ? Give that team a pat on the back.. I don't know the other peoples stories on these comments. But to them. Check your dang car before and after you turn it in. THEN THERE WON'T BE CHARGES!!! NO SURPRISES!!! GEEZZZ. I WILL BE USING HERTZ AGAIN... Thanks... KURT M. WIEN

I do have a descrepancy to correct on my bill, but I must say; I got great service. I was in Chicago for business..did not know the area...got a gps....everything was great until the day of return. Even with the gps, since there was alot of road construction, I got lost. I finally found my way but knew I was going to miss my flight. The hertz guy asked me if I wanted him to show me how to use the kiosk. With terror in my eyes, I said I am going to miss my flight. He quickly said let me check you out and I will drive you to the terminal myself. He did that and I barely made my flight. The last people were boarding....but I MADE IT! Now that is service! This dude needs a raise. If you can find out who he is by my rental agreement....please tell him how thankful I am.... true customer service. RR 544115596