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Had very basic questions on HP printer cartridges being empty and changing them and wound up in tech support who made me log on my computer. I didn't understand this as all I wanted was info on why I couldn't print even black or if I had to replace color empty ones before I could print. I was more confused as I did replace all of them with the ones I purchased along with the new printer so didn't think the ink should have been out. This became a nightmare and was told I had to buy a service to clean the computer and a protection package since they said my computer was corupted at a cost of $199.00. The printer was new(11/2012)and this was the first time changing cartridges as I print occasionally. It worked fine until one ran out of ink. Now my greatest fear is that they were able to direct me to do things to corrupt my computer and will be forced into needing them. Very frustrating experience as I am not experiencr with computers.Anonymous 5/23/13 11:57AM
Sent computer in for repair due to sound issue. Computer came back one week later computer came back (sound issue fixed) with a completley new and previously non-existing problem; clearly caused by HP.
After another week of useless and pointless conversations with unhelpful and rude customer service agents, I sent computer back in for rapir a second time, and was just informed that this repair will take an additional 3 weeks.
The customer care package I had purchased promised speedy repairs or a replcement machine. All were harshly rejected by customer service case manager.
Horroble service, horrible computer builds, and buggy. Whatch out for HP; do your research...
Never Again!markrosen89 5/22/13 7:55AM
Purchased a 5510 HP printer a year and a half ago, now it doesn't print black. Was offered an upgrade and warranty for $55.00 and I could keep my old printer. Great deal, which I accepted. The next week when I wanted to pay, the deal was: $41.50 but, I had to return my old printer. So I would end up paying about $100.00 for a printer a bought for $49.00. Bottom line: after four printers and one PC no HP products ever in my future.anthony 5/17/13 12:27PM
In the end of February I bought a new laptop from HPs website. About three weeks later I put a disk into the drive to do some homework and it did not work. I tried several disks and some fixes I found online and was unable to correct the issue, so I finally gave in and called their tech support. After being passed around to five different people, I talked to a man who ran me through several generic fixes that I had already tried. After an hour and a half he said he THINKS it MIGHT be this one part. He told me they would send out the part and either I could remove the bad part and install it myself or send my computer back so they could do it. I am not going to open up a computer because I have no idea what I am doing, and I was in the middle of a semester of college and was not able to be without a computer for a month while they try to figure out what the problem is. I told him this and he informed me they could send someone to my house to install the part, but it would be 50$. Obviously, I thought this would be the best choice for me but I told him there was no way I was paying for them to fix something that was not my fault. He told me that just this once he would waive the fee. He put in the order for the part and set up a day when the guy could come out and install the part. After we did all of that, he tells me there is an issue with the warranty and that my computer was not under one anymore. I asked him how it was possible a computer I have had for only a few weeks ins't under a warranty and he repeatedly asked me if I actually bought it new, which i did. He eventually told me he would have to transfer the complaint to someone higher up than him and to wait 48 hours for a call. I received the call the next day from the previous mans superior. I explained it to him and he gave me the same two options to fix it and then told me about the repairman and 50$ which he also said he would waive because I told him I wasn't going to pay it. I got all set up with the part being shipped to my house and someone coming out the next day to put it in and I was told I would receive an email with tracking information when it shipped. The date i was told the part would get here passed and the repairman called and told me he would call and reschedule when my part ship. Another few days and the part hadn't shipped. I was supposed to get this part in 2 days and now I was at a week and a half. I finally got a call from HP to tell me the part was not available and it would not ship for another week. At this point I was frustrated and stated I just wanted a new computer. They were not even sure this was the correct part, they just thought it might be the problem and I did not want to wait another week and a half to have this part show up and be installed and it not even be the problem. The man initially told me I could NOT have a new computer because it was passed their 21 days. As in they will only give you a new computer 21 days after you get it. I called at 22. After some back and forth I was told he would send me a new one and he kept asking if I was sure trying to talk me out of it. Finally, a little over a month after my first call I had a new working computer. It was a huge hassle, the people were not polite and it was not a good experience at all.JohnJacob 5/13/13 3:43AM
Customer service was the WORST I've ever dealt with. IMPOSSIBLE to navigate and all responses were inadequate. All this for a simple complaint: the toner cartridge I purchased was defective, can HP please send me a replacement.Anonymous 5/10/13 3:52PM
Horrible Customer Service. Terrible product. I just received my notebook (purchased brand new end of 2012)...which has had constant problems. After avoidance by their support, rudeness, etc. they sent me a hard drive to install myself without any instructions, etc. I had to look online myself. I replaced. Problem was still there. Then I find out they charge me ERRONEOUSLY (oh sure, innocently, right...!)$60 and say they will fix. Just like they said they would fix my system. Under warranty still. So no changes with new hard drive. Then I'm left with no alternative but to send in, after we ran diagnostic, etc. They said they would fix the problem as detailed and described by me for at least a couple of months now. I just received back with a note in the box. Due to dust...yes, DUST, they would not fix my system and returned TO ME UN-FIXED!!!!!!!!!!! When I spoke to their customer support last, (I have names/dates of all conversations), the guy did not tell me they would not fix but told me they thought there was excessive dust. Wha??? I have had numerous, fabulous computers, always having lived here and NEVER NEVER NEVER has DUST or anything ELSE been an issue. These people are bull. I will not stop here. DO NOT PURCHASE FROM THEM...fair warning.aghhhhhhhh 5/7/13 8:56PM
I Think Two Weeks It Too Long To Wait For An Answer On A Warranty Issue
I Am In The Process Of Re Doing All My Printers And Pc Stations For My Office
I Was Going With Hp, But After This Crap No Way
I Just Told My Supplier To Find Me Something Else. Anything But HpAnonymous 5/6/13 11:44AM
In early February, 2013, my husband purchased a HP Pavilion desktop for my birthday. And I have to say, what a negative birthday gift!!! It's really sad that this well known company is unable to uphold it's name. This desktop computer has froze up on me 5 times since February. Went through tech support 2 times, had to return it to factory mode 2 times, which took programs/apps away that came with the computer. Is totally a increase/hassle computer. I agreed to this purchase due to other HP products I have that work fine. So I thought, "why not," all the other products have proven themselves, BAD CHOICE!!! All the way around. Nervous about adding documents & photos due to fear of losing them. To this day, May 2013, this computer continues to freeze up & has to be unplugged from the wall to shut it down. Definitely do not refer anyone to purchase this type of product from HP. Bye-Bye Hewlett Packard. You're not worth the money out of my pocket any longer. Heck, I'll just go Dell all the way.GodsCyn 5/3/13 10:55AM
I called to find out why when I put a dvd in my brand new HP laptop (windows 8) nothing happens. They told me that they would remote me in with one of the "specialist" to see what is wrong. They then told me that it had corrupted files. Funny thing is this is a new computer so did they send me one with corrupted files. They then wanted to charge me $69.95 to fix it and they did not even tell me how to get my dvd to play. Never buying a HP again.Anonymous 5/2/13 3:51PM
DO NOT BUY A HP PRODUCT!!!!!!!!!!!!!
iF YOU EXPECT ANY CUSTOMER SERVICE forget it!!!
YOU want to trace YOUR calls with YOUR notes, names, employee identification, etc, yet, they refuse to give you that information. Yet, they spend all day and night verifying your social, your phone number, your address, etc
Their favorite trick is to put you on hold then just cut off the call. Because they wont give you a customer service ID they know you can't report them. Then they outright lie.
Because they lie and promise something then dont follow thru I have to call them day after day and it takes 4 people and the odd hang up to eventually talk to someone again.
They count on you giving up and just go buy another PC because they wont help you EVEN UNDER WARRANTY!!
SAVE YOURSELF TONS OF GRIEF & PURCHASE SOMETHING ELSE.LiquorGood 4/24/13 4:35PM
my HP Pavillion Elite HPE400Z came with a Hauppauge WinTV HVR-1290 Tuner doesn't work properly. First I asked HP Technical to help me fix it. I purchased a HP "total care"(what a joke)service contract that expires Jan 3 2014. This HP said doesn't cover the problem with the tuner. I asked them to help me connect the cable TV service with or without the set top box. They said the service contract doesn't cover that. I called Hauppauge Technical. They said all I need is to down the up top date driver. However, I need the original CD which came with the driver. HP didn't provide that with my original purchase. I asked HP Technical to provide me with the CD or equivalent. They wanted to charge also. I never got to talk to a technical person from the technical department. My question is what good is the "total Care" service contract?Another unsatisfied customer 4/19/13 11:17PM
Just called HP regarding rebate - which was the reason I purchased the laptop. Was told I missed the cutoff by 2 days and they could do nothing about it. Told them that was the reason I purchased the laptop; told them it was in fact my second laptop, told them I was about to make a major purchase for my office (all of these things are true); response was "sorry". Asked if I could get a gift card or something; response was "sorry". Told them I was going to hit every blog I could to talk about their poor customer service; was told "sorry".Anonymous 4/17/13 8:52AM
On Dec. 26, 2010 I bought an HP dv7 computer from Best Buy. It was about $1000... and it was the first laptop I ever bought.
In October 2011, while I was visiting my boyfriend, who lived in the Netherlands.. I called HP NL because I was having numerous ongoing issues with my laptop. There was a weird vibrating noise.. the computer screen kept turning colors.. the mouse was not working properly.. among other things. HP NL took down my details and called me back several days later saying that they could help me and that they would send me a box. On Nov. 1, I sent in my laptop. I was told it would take 10 business days to fix.
After 10 business days I called the support team because I had not heard anything about my computer. They said that the repair was delayed because they had to get me a new WLAN card from somewhere in Asia... this was confusing to me because there was nothing wrong with that part of the computer. Nevertheless.. I let this go on. I was in constant contact with HP at this point, making sure that they were getting done whatever needed to be done.
However.. 10 days turned into literally over 4 months. At the 4 month mark, I had to go back to the USA so I demanded that they send my computer back.. which they did.. untouched by the technical department. It seems that the IT department started forging records and for 4 months never actually did anything with my computer.
I went back to the USA with a still broken laptop.
When I went back to the USA, I immediately contacted HP and tried to explain the situation to them. However because the computer had never gone into repare in the US.. we had to start the ticket from scratch. Again, I sent in my laptop.. and several days later it was again returned, unfixed. I went through the same process again that month.. only to end up with the same result. After talking to a nice woman.. I was sent a replacement computer.
Within a few weeks of recieving my new laptop.. which was the upgraded version of the dv7.. I started to have the same issues that I had had with my previous model. This time they told me that they would send me out a repair guy in a couple weeks... which they did. This guy was highly inappropriate.. he barely paid any attention to the computer and was instead interested in taking me out on a date. This guy, who had my cell phone number (provided by HP) often texted me asking me to go to his clubs. He later showed up at my house at 2am, drunk. This guy did submit a document saying that my laptop was indeed experiencing problems.. and a few weeks later it was sent in for repair.
I am unsure if HP was unable to fix this problem or if there was a parts shortage or a delay.. but soon I was given yet another replacement computer. This computer worked very well.. and I was very happy with it... until one day it shut itself off and gave me the blinking code for a memory failure. Considering that the laptop was only a few weeks old (AGAIN).. I called HP and demanded that they fix this immediately because I was again going to the Netherlands for an extended period of time.. and they still had not been able to give me a working computer. Unlike previous phone calls, the woman I recieved on the line, Susan.. was extremely understandable and helpful.. and when there was a parts shortage, she overnighted me a computer on the day of my departure.
The computer she gave me is the one that I am currently using.. which is an HP envy 17. It is a glorious computer.. but again it's been having issues. When I came back again to the USA, I immediately put it into customer service. I complained of overhearting and a weird robotic sound in the speakers. I told the woman point blank.. that this is the 3rd replacement I've had and the um-teenth time I've had my computer in repair in the last 2 years. I explained how disappointed and irritated I was never really able to get a working product from them. The woman was quite rude..but did promise that she would have my computer back to me before I had to leave the country again.
In the end, the woman fell through on her promise.. and when she was called out on it all she could say was "Gee, sorry.. but it's not my problem." I explained to her that I was planning on moving to the Netherlands permanently so it was very important that I had my computer back and fixed. She did not seem to share the same passion for getting my machine back to me before I left. In the end.. after countless unhelpful and rude phone calls and e-mails... she did agree to reimburse me for $125 in the form of an HP gift card to the US online store. That would have been great.. but I wasn't even able to access the gift card until I got my computer back (beginning of March 2013.. the gift card was sent in Jan 2013) and it had expired about 2 weeks after she had given me the code.
My mother ended up to pay 80 dollars in shipping fees and I had to pay 126 (170 dollars) euros to get it out of customs.
Now here I am.. April 2013.. one month after I recieved my laptop back from the USA... and of course, the laptop is still not fixed.
I called HP Netherlands to see if they could offer me some kind of help.. and to my surprise they were extremely kind and helpful. The case manager actually took over control of my computer and verified all the issues I was having as well as found MORE issues that I never even knew I had. He told me he could probably fix it, but could not promise that it would come back working because they had to rewrite the US chip into an EU one so to install an EU OS. Considering that in the past they had held my computer for 4 months and they said that they didn't have all of the items needed to fix it in house at the moment, I decided to call HP USA to see what they could do.
I was put on the line with another Susan.. who was literally the most foul woman I have ever spoken to on a customer support line. I explained to her everything that had happend once again.. and she told me that my only option was to send my laptop back to the USA, and pay my own postage each way. I told her that was not a good option considering that their track record was ridiculous. They had never properly fixed my computer in the past.. so why would I pay hundreds of dollars to have them try again?
They refused to call HP NL to try and work through this case together. Even though HP NL was happy to talk to them and see what they could do.. HP USA simply said that their call would not make any difference.
They refuse to give me any type of refund because I signed away my refund rights when I accepted a replacement computer. They also told me that I lost any rights to having a working computer the moment I stepped foot outside the USA.
The woman I was on the phone with continuously pretended to hang up on me so I would hang up. She gave me a "3 strikes and you're out" game because I said I would never in "HELL" buy an HP again (mind you, we were on the phone for 1.5 hours and I had not even muttered a curse word at this point). To make it worse she just kept talking to me as if I were a 3 yr old child who was complaining about the sky being blue. She took no ownership of the problem.. and quite literally told me that I had no right to a working product.
It's been about 1.5 yrs and I have gone through hours on the phone with rude people.. unanswered e-mails, broken promises, being treated like an unintelligent child, rather than a client or someone who bought an expensive piece of machinery.
I am sick of this treatment. All I want is to have a working computer. I do not see why this is such an issue.sammipanda 4/13/13 9:53AM
impossible to get customer support for brand new printer..no number in manual...numbers on website do not match brand new office jet printer printer ..tried many numbers ..including 24/7 contact to speak to a live person..no luckAnonymous 4/13/13 5:50AM
I purchased my third brand new HP 5 months ago. From the start, the keyboard was lagging and the touchpad would work intermittently. I chalked it up to using Skype and thought nothing of it. Until one day the keyboard was really lagging a lot and certain letters would not work. Three days later the laptop would not turn on at all. HP kindly took the laptop and I received an email from the a week later. Since the office was not open, I googled the email verbiage. I came across dozens upon dozens of people saying HP would not fix their laptop under warranty as they claimed it was "liquid damage". I also saw the SAME pics of a "water damaged motherboard" coming from 3 different people. It's just a scam. So I finally get HP on the phone and they tell me "liquid damage" (as I suspected they would) and offered to send me the "pictures" of 'my' motherboard. After talking with them for awhile I could tell I was getting nowhere. I sucked it up and chose to try to get the cost from the quoted $320 to under $300 and compromise. The CS Rep passed me over to the Supervisor to get my payment. She started by asking me "what did the tech say the cost was?" (odd question) I said "$320 plus tax" she replied "Ma'am the cost to fix your laptop is going to be $641.99. I am very sorry for the confusion"
NOW the price just went up $320 MORE because I said I would pay? The laptop cost me $700 BRAND NEW!
Ultimately, I had HP send it back to me. I do not know what I am going to do, but their customer service is a huge scam. Do not buy HP they do not care about their customers. Their reps are all in another country reading off of a script and they are most likely instructed to fix anything without payment. Don't believe me though...google it yourself! Check out the blog onFeyGirl7 4/2/13 6:29AM
I recently bought a HP photosmart 6515 printer for my parents. After a couple months of use the printer had an unexpected paper jam error. I followed the standard fix it guides to clear the paper, but there was no stuck paper. After unplugging the machine, cleaning the rollers, and restarting the printer I was still unable to clear this supposed paper jam. I reached out to HP's customer service line in hope of finding a fix. Unfortunately the CS was of no help. They attempted to charge me 100 dollars to for access to there tech support for a printer that only cost me 90. Unreal! What kinda of company does not support their products?! HP sad to say. Ive since returned the faulty printer 2 month old printer and vowed never to buy another HP product. Buyer beware.Madashell 3/30/13 8:47PM
Received a bad blue ink cartridge that I ordered thorught HP.COM. When I called to have the cartridge replaced, I spoke with 3 different people and it took over 30 minutes and lots of hassle to get a replacement sent out. I do not recommend purchasing anything from hp.com due to their customer service and the outrageous time and hassle it is to have something faulty replaced!!!buzmom 3/30/13 8:11AM
i have aprinter that the ink quit printing and i only have printed 25 pages...i calle d customer service and was asked the experation date on the cartridge...they said it is expired and ohhh...too bad...what is wrong with this thinking and the mentality of these employees...i then asked for the cooperate customer service number...they kept me on hld for 10 minutes and came back and stated that their supervisor told them to tell me that since my product was out of warranty they were not assisting me any further and hung upfrizank 3/28/13 9:53PM
never bying hp product again telling family and freinds not to, even posting on facebook about poor services i recieved i tried complaints department did not get anywhereAnonymous 3/28/13 6:40AM
I have a Photosmart 7520 printer. The paper tray for the photo paper will not catch, therefore, I cannot print pictures. If you hold your finger inside the machine and push the papertray a little it will work. I have been on the phone with HP for at least 4 times entailing hours upon hours with try this and try that. The printer is defective and I want a new one, however, all I do is get passed around. I have been promised that a supervisor would call me, however, no one has called. HP DOES NOT STAND BY ITS PRODUCT.Barbara Bowser 3/26/13 10:50AM
I got hanged up on , and was never attempted a callback or anything of that nature , there automated messaging had a Redundancy in it's programming.Anonymous 3/25/13 2:55PM
I have never had worse customer service in my life with any company. I'm not a picky person at all but they made me so mad when I talked them three times in the last two days.
All what I want is to order a power cord for a printer. I talked to three different people and I got three different answers.
The second girl I talked to was very nice but sorry to say very stupid. I was on the phone with her for about an hour and repeated myself about 20 times. The third girl I talked to was mean and I had to hang up on her.
I have to think 100 times from now on before I buy an HP product.
I wonder if one of the requirements for working at HP customer service is to be “STUPID”Anonymous 3/22/13 2:01PM
I purchased a HP Compaq Presario 2 years ago along with a 3 year in home service warranty. I have had to call several times due to an overheating issue. The people on the phone said they inspected my device remotely and there is nothing wrong with it. They think I am an idiot. I was not asked to provide info necessary for remote access nor did they do anything but kept putting me on hold. My warranty specifically says that they will send a tech to my home if the problem cannot be fixed remotely. They refused to do this and want me to send the laptop someplace for repair. I will not do this and will call their corporate office tomorrow. If one more person says "I would feel the same way if I were in your shoes", I will scream. HP is a major corporation which does not back their products or warranty plans. Buyer beware and do not purchase HP products.Judi 3/21/13 8:28PM
I have delt with hp support for over a week. at least 10 hours on the phone with tech support. They only know how to do a complete recovery, which lost all my information stored on my computor. Or reload all softwear and drivers. I need a new lightscribe dvd disk writer, which I just found out from their parts store, that they do use them anymore and had been 2 years since they stocked them. They make dell my next buy.br 3/21/13 6:13AM
i have had similar problems and expierences as all the othe unsatisfied customers blue screens downloads etc then the female on the other end of the phone could not understand that i didnt have the old non existant email from my norton security download she would not let me speak to her supervisor and when i looked back at the call log i found that the name she gave me to report was a lie the name given was NEHE SINGH THE NAME ON THE GAURD AID REPORT WAS NEHA THAKUR from india or some such place i will never spend another dime on an HP product liarsAnonymous 3/20/13 5:58PM
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I called HP for an issue with my printer. The initial customer service rep went through the usual questions: name, email, zip code, and the troubleshooting quick fixes. This process in my opinion takes way too long, and was half of my 45 minute phone conversation. I understand they read off of a script to prevent mistakes, but it's just really annoying waiting 2 minutes for her to read me a sentence that simply asks for my name. When none of this worked I was transferred to the manager. He was very kind, but still seemed to be reading from a lengthy script. However, I was very pleased with my resolution. I was sent a new part for my printer for free, and for my inconvenience with the time it took on the phone, I was also sent a new set of ink cartridges. It is definitely a time consuming process, but the customer service is decent.jaygee 1/23/13 12:22AM
I want to say "great job" to Lange Dollar for helping me 12-22-12. He worked my computer back to where it was suppose to be,
after I somehow created a clitch.
I enjoy all the HP computer assistants, each and everyone has been super and customer service professional.
This is the best service for me as I've needed assistance several times. Well worth the monthly fee. Thank you DaleYvonne HaanenLange Dollar 12/23/12 12:45PM
OK people these are some policies for you to know. HP Home and Home Office Store has returns policy of 21 days from date of delivery, if you return a product within 21 days even if its buyers remorse then we gladly give you a refund and we pay for shipping however if its more than 21 days then we say sorry but please 21 days is long enough to decide if you keep it or not. If product is defective and its outside returns policy then tech support will help you. Tech support is 1-800-474-6836 with order no. format CA000000 or AAA-000-01 and press the right key for the phone menu otherwise you will be routed to the wrong dept thats why some cx would say i talk to several people thats because some of them can't follow simple instructions and whats worse is that they don't even take time to have their order info ready like order no., product no., serial no., . All orders made from tech support including recovery disc orders should be handled by tech support and all orders made from Cust. Service should be handled by Cust. service unless if its a technial issue then go and talk to tech. Cust. Service number for Home and Home Office is 1-888-999-4747 with order no. format H000000000 and press the right key to the phone menu. Parts dept phone no. is 1-800-227-8164 and has order no. format htpps-00000-0000 Remember we never leave a customer hanging and we don't transfer you unless if its out of our scope. We all have this impression that without a customer like you there is no HP without HP we would have work in a sewer or something so thank you and please bear with us and you'll get the help you need. :)Billy 12/5/12 5:04PM
i recently bougth an hp photosmart 5520 at best buy to replace my canon printer. i loaded the software and i thougth iwas tru..a few dayslater iwanted to print some photos and i push scanner on my printer and got nothing. after doing some reading and looking at the program list all i had was the printer on line, all the drivers were still canon and the scan also my old canon ..i called your tech support located in bombay,india, they were willing to help me but when i told that my hp laptop and my hp pavilion were not printing or scanning they quoted me and hourly rate to fix it well i am retired and on a fixed income i turn them down where does it say that.
all i ever did was follow instructions
help please my email isandreandre guiol 11/20/12 1:35PM
I only have had to contact H.P. customer on 2 occassions. Both were good experiences.
The first time was just to gather information about my computer. The second time I had to order their rescovery disk and had a very difficult time getting the correct information they needed. I was being a total dufass. Sammy was his name and he was absolutely very patient with me and help guide me to get the right information so I would receive the correct rescovery disk. I could not ask for any better service. Thank you. H.P. I am kind of surprise at the excellence of my service because of all of the bad reviews. Maybe more positive people should write in.thomas986 10/8/12 8:29AM
Thanks for providing the HP Tech support no. I could not find it anywhere on HP web sites.
Once I got to a tech support person at HP, I received excellent service.Robert 9/12/12 5:17PM
I have experienced only positive outcome with HP - my printer was not working so they replaced it with a new one ! And they called back when they said they would and were extremely helpful and efficient !Karinya 9/8/12 4:23PM
What An amasing Tech Support They Have...
>> technicians like ViCki Moses and Venky are really top level techies...
>> I wud like to Add that each co. has a tech support ...
But HP has the Best...
now I dont hjate being transferred to India...
Rather i prefer...Rob 8/5/12 12:04AM
I couldn't speak more highly than of the service I received from Igsban on 7/25/12 concerning the subject matter of "scanning". I had never done this before. There was a lot of work needed on my computer before I would be able to scan because my computer had previously been infected by a severe malware problem and my hard drive had to be cleared (I can't think of the term it is called) and my recovery disks were used so a lot got deleted that is needed for scanning. It was a 2 hour service call because Igsban was one of the most conscientious technicians I have ever run in to, and he took a project that is so important to me and to my family and made it a project of the highest quality. I can never thank Igsban enough for the job that he did. He is extremely bright and 100% competent at what he does. I can't begin to tell you how important this project is to me and Igsban was exactly the right tech. to do the job. I hope the company takes note of comments such as this because this is the true meaning of a "valuable employee".
The service I was utilizing was "HP Remote Services".Anonymous 7/25/12 11:34PM
I recently purchased a new printer for my home office and was having difficulty getting it to work with my new macbook. The customer service I received from HP was superb. The representative that I spoke with was extremely helpful. I couldn't be more pleased.tickledpink 6/13/12 9:07PM
Anil Kumar, made my experience very nice and easy. He was so very helpful and his friendilness was very welcomed. He has vast knowledge of the system and how it works.If I could give him 100% I would !you need more people in the world like him.He needs a raise or to be moved to a higher position! Thanks so very much DanaAnonymous 5/23/12 11:06AM
My name is Dana. I just wanted to say that I had a GREAT EXPERIENCE with the customer service tech support. His name was Anil KUMAR... I think he is the best!!! I was wonderful to talk to and he knew english very well! I wish him very well.. thanks and keep up the great job!
Thanks DanaAnonymous 5/23/12 10:55AM
I have had nothing but good results from HP. Their customer service is the best there is out there as far as I am concerned. Super fast delivery, online support that is easy to access and their phone support is just as good. I wish more companies out there were this dedicated to their customers.Velenu 4/14/12 1:07PM
I only have good things to say about hp. plan and simple. I have been using my hp current laptop for 5 years now and still runs like a champ. I just got don't reading tons of reviews seems like 90% of them are because people are idiots. They make mistakes then when they get caught on it they get mad. before i call any customer service rep i make sure to have all my info down and to trouble shoot every, single, thing you can do so that if they ask I can already clear things out. I am a tech guy i guess you can say. Ive recommend them to friends and family and they all agree with me. do pcs have problems? yes do they break? yes. do they have errors? yes no matter where you buy or what you buy you might be faced with problems so learn how to deal with them and the people you are buying from. ive sent in my pc a couple times before. but always had no problems with them and or sending it in to get fixed.crabby 3/19/12 12:27PM
Customer service and support have been quite brilliant. I reported faults on a TouchSmart 310 PC , and in just over 24 hours it was all sorted !!!Haloes 2/18/12 12:11PM
Today I contacted HP cust serv to connect my daughters mac Book to wireless printer. The rep Heather was extremely patient and helpful, very personable as you can imagine it does take some time to install new drivers\connections\router info.
Heather never made me feel as if she dropped the line very engaging on my issues, The call lasted at least 1/2 hour and like I said her demeanor was superb! it takes alot of patience when dealing with all the new products out there but I was impressed at her knowledge about the MAC system, and error messages she knew what to trouble shoot immediately.
Hands down- The Canadian location for service is awesome, if for whatever reason I need to call back I can only hope my experience is just as good. Thank You Heather!Dgarcia1026 1/7/12 12:51PM
Okay, now that I calmed down I tried again to talk to Tech Support. They were very good this time especially when I was finally able to go to the supervisors to get my part ordered. The supervisors are really nice and I will be getting a new hard drive and my waranty was still good. I might have actually had a bad connection with the first call yesterday and because I was upset at my computer and wanted to run it over with the car, I might have been a little too touchy in my previous review.
Patience is a virtue as they say. I thank the people I talked with twice today. A hard drive should last longer than 8 months though, so I don't have to go through these kind of things. I do advise having supplies like food, water, blankets and medical supplies by the phone because you may be on there quite awhile.Diane 11/23/11 3:01PM
I have a high end HP laptop, the EliteBook 8730W. This is an expensive workstation class computer, but it comes with an outstanding 3 year on site warranty.
When I got the computer, the DreamColor monitor, although fantastic in color and brightness, had a light color tinge at the bottom corners (reddish on left, greenish on right) that would be quite visible when viewing black and white pictures. So I went online and had the issue resolved in a matter of minutes through "Chat" with a CS representative in India, who quickly diagnosed an LED issue and sent a courier to pick up the machine the next day where I was staying at the time, and I had the computer back in a week (I am told if you live in a large city where they have technicians, they can fix this type of problem right where you are, while you wait!)
This level of customer support and after sales service is unbeatable and is way beyond anything you could get from an extended warranty service from a retailer such as Future Shop. When you consider the specs of the laptop and the level of service, the price premium is definitely worth considering it and, in my opinion, it was well worth waiting six months after its launch to get it at a generous discount, comparable to mid-range consumer level machines while still enjoying that fantastic world-class warranty.Anonymous 11/2/11 11:20PM
dont know why all the complaints about hp custermer service. if younare under warrenty like you should be they are great. open your wallets. get the extened warrenty nothing is for free. never had a problem with hp! best tech support around!!!!!!!!!!!!!!!!!!!clemenz 10/11/11 9:47PM
HP's customer service is excellent!! If you're out of warranty then purchase another year of service! Not many companies will give you free service if you are out of warranty.. heck most cars will not pay for any defects after 3 years and cars cost a lot of money. People expect too much for free these days. One year of free warranty service is more than adequate for a $500 laptop. It's pretty standard... Apple only offers 90 days of free telephone technical support... wow... that's ridiculous considering none of their computers are less than 1K. HP has definitely improved their customer service and I just experienced this when my LCD went white on my HP Envy. The LCD was replaced in 10 days and I didn't even spend a dime. Give credit where credit is due and stop trying to get free service for your 3 year old laptop. It's outdated.. Buy a new one.urajiro 10/7/11 7:19AM
Brilliant! Jeff stayed on the phone with me for an hour and a half but had my problem sorted by the time he was finished. He went through every option to get our printer to work wirelessly and didn't give up until he had us up and running. He even apologised to me when I lost my patience!?! What amazing support we have in NZ/Oz
Thank you Jeff - you definitely DON'T get paid enoughKaztayli 9/26/11 8:38PM
I WANT TO COMPLEMENT YOUR SUPPORT GROUP FOR HELPING ME IN THE SETTING UP OF MY HP PRINTER. AS SOMEONE WITH VERY LIMITED KNOWLEDGE OF COMPUTERS I CAN'T SAY ENOUGH ABOUT THEM, THEY WERE SO PLEASANT AND HELPFUL NAD MOST OF ALL PATIENCE!! THE CUSTOMER SUPPORT # 8052835984
MANY THANKS TO ALL PATRICK FYFEAnonymous 8/11/11 9:31AM
Hi , Having gone through the comments over here , i certainly would like to share certain things . Not to support Hp or Go against them , Every1 here has a computer not me but many .. no matter it might be an Hp , dell , mac .. and every1 have got a problem with it , there is no person who has never got a problem with their computer as they are tend to work that way . " COMPUTERS ARE MACHINES AND THEY CAN GO WRONG AT ANY POINT OF TIME "
So Stop being depressed of the issue you have and instead try to resolve it in any possible way you can .
Teach support in HP is good and has been globally renowned - its just that cpl of bad experiences should not change your mind .
Check http://www.contacthelp.com/directory/Dell?ListingID=205 -- For the comments for dell
For mac complaints - > http://www.contacthelp.com/directory/Apple?ListingID=216
For asus - > http://www.contacthelp.com/directory/Asus?ListingID=342
and let me know if you want to know any other comments posted by users ..
An Hp cx would i say i would buy dell and a dell cx will say i will buy HP ..
Anyways .. HP has served me good , Had many issues - language barriers and stuff but i love HP .. will continue to be the same
Mr & Mrs Anderson
San francisco , USAAnonymous 3/7/11 2:29AM
Tele (01955)244342 Ext 341
HQ 152 Bn BSF
C/O 56 APO
No.Comn/ST/152Bn BSF/2011/___ ____ Jan 2011
M/s Hewlett Packard India Sales Pvt Ltd,
24 Salarpuria Arena,
Sub: - Defective Colour Laser Jet Printer Model No HP CLI2550Ln, Srl No.CNHRB 27707
1 SHQ Kup L/ No:- Comn//ST/SK/LAN(IP)/2007/7397-99 Dtd 31 May 2007 to HP India Sales Pvt Ltd, Gurgaon(HR)
2 SHQ Kup L/ No:- Comn//SK/ST/IT/2008/1338-43 Dtd 31 Jan 2008 to HP India Sales Pvt Ltd, Gurgaon (HR)
3 SHQ Kup L/ No:- Comn//SK/ST/IT/2008/13005-10 Dtd 09 Sept 2008 to HP India Sales Pvt Ltd, Gurgaon (HR)
4 33 Bn L/ No:- Comn//Comp/33 Bn/2009/2184-89 Dtd 28 Feb 2009 to HP India Sales Pvt Ltd, Gurgaon (HR)
5 33 Bn L/ No:- Comn//Comp/33 Bn/2009/5272-77 Dtd 28 May 2009 to HP India Sales Pvt Ltd, Gurgaon (HR)
6 Ftr HQ KMR L/ No:-422/FTR/Comn/Store(P)/2009-10 Dtd 19 Jan 2009 to HP India Sales Pvt Ltd, Gurgaon (HR)
7 DGS&D L/ No:-DEL/EL/MISC/08 Dtd 06 Aug 2009 to HP India Sales Pvt Ltd, Gurgaon (HR)
8 152 Bn L/No:- Comn//ST/Comp/152 Bn/09/20646-51Dtd19 Dec 2009 to HP India Sales Pvt Ltd, Gurgaon (HR)
9 152 Bn L/No:- Comn//ST/Comp/152 Bn/10/8389-94 Dtd 25 May 2010 to HP India Sales Pvt Ltd, Gurgaon (HR)
10 Ftr HQ KMR L/ No:-IG/Comn/FTR KMR/2010/2001-03 Dtd 25 May 2010 to HP India Sales Pvt Ltd, Gurgaon (HR)
11 DGS&D L/ No:-IT-1/Complaints/2008-10 Dtd 09 June 2010 to HP India Sales Pvt Ltd, Salarpuria Bangalolore
Dear Sir ,
Kindly refer to the protracted correspondence resting on the above subject from this unit, Sector Hqrs, Frontier HQ and DGS&D. Neither the subject Eqpt has yet been repaired nor any replacement has yet been provided even after 4 years.
2. The said printers was collected vide invoice no 331 dated 23/11/2010 by HP Authorized Service Centre, M/S RT Outsourcing Services Ltd. Srinagar on 23/11/2010. When contacted M/S RT Outsourcing Services Ltd. Srinagar has intimated verbally to accept the Eqpt as it is and instead lodge a fresh complaint, which seems to be quite unreasonable.
3. It is once again requested, that HP Authorized Service Centre, M/S RT Outsourcing Services Ltd. Srinagar may be directed to repair/replace the defective printer at the earliest on previously lodged complaint itself, or otherwise a fresh colour laser jet printer may be provided to set the long pending record straight.
4. An early action in this regard highly appreciated.
ASI/RM S C Ghosh
Anonymous 1/24/11 12:09AM
Recently called for support in order to digitalize my negatives with the HP Scanjet 4850. My machine is not under warranty anymore. Got transferred twice (to get the right employee for this question), answered quickly and politely. Made me download TeamViewer and showed me how to do it, taking control of my computer. Amazing! Within 5 minutes I was in business. Good job guys, keep it up!
Anonymous 1/23/11 6:25AM
1 - 25 out of 47
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1. Please do your best to co-operate when calling in, our number one metric we need to follow is resolving your issue. If we do not resolve your issue our managers will ask us for a valid reason why we did not. Plain and simple: if we don't fix computers then we don't keep working for HP.
2. Many departments (including every one I have worked in) only have one level of technical support, above us we just have nontechnical managers who will enforce policy even more heavily then the agents who answer the phone will. If you want to speak with Corperate level then go to the contact us section of hp.com.
3. We support the product you are calling in about for 40 hours a week, 52 weeks a year. We take lengthy training before we take a call. Although this means if you are in the wrong department we do need to transfer you, we may know your product a bit but we have to transfer you to the department who supports this model exactly.
4. Threatening or yelling gets you no where. Be curteous to us and we will happily return the favour.
We want to help you. If no one calls we have nothing else to do but sit there. We have no games or other things to do and without a call our shifts crawl by at glacail pace.
Anonymous 9/23/09 5:36PM
It is helpful to write all the symptoms of the product before you call in. By having them written down, you can describe clearly the situation and not leave anything out. Try to have a clear understanding of what you require to resolve the problem. Replacement of the entire system or a credit toward a new product is usually not going to happen. If the system is less than 30 days old you can just have it returned and get a new product. Outside of the 30 days and less than the year, you can expect it to be repaired to the specifications of the device. Meaning it will not be faster, use less consumables etc, unless those were affected by a material defect.
If you are unable to understand the service center person, you can ask to speak to someone who is a native English speaker. Higher levels of support are based in the US and it goes much faster.
If you want to avoid calling in, you can use www.itrc.hp.com You can check warranty and submit a request for support. Make sure your description is detailed and a customer service representative will contact you either via phone or email. There is also a link for active chat if you prefer.
In all cases, have your product number and serial number easily accessible.
Many of the problems associated with HP computers are actually a result of problems in the software. A system recovery is usually recommended. If you back up your system and do the system recovery before contacting service you can reduce the time to get hardware service authorized.
HP does not cover damage inflicted by misuse. Prior to sending in any hardware for any vendor, it is a good business practice to take a picture of the unit first. If the shipper damages the unit, you can see about insurance coverage.
Hardware outside of the warranty period can be covered by an extended warranty, but if not, support can be obtained by posting in the forums.
Most HP internal service manuals have been found on third party websites. Obtaining a service manual for your product can resolve many issues. There is usually a section in the manual for troubleshooting.
If you have the service manual and your system is out of warranty, running a search on sites such as Ebay for the part(s) is usually possible.
A final solution, any HP technician can use a feature called Voice of the Customer to submit a case on your behalf when regular service channels have failed.
Finally, if the technician has been less than professional or unwilling to provide assistance, the request to speak to the supervisor. You may have a wait since they are usually with other customers. Tell the technician that you are done talking to them and will wait for their manager. Remaining calm is actually to your benefit. Have a clear idea of what you require to resolve the dispute also.
Anonymous 8/3/09 8:00PM
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