Hewlett-Packard Customer Service

User Reviews, Ratings and Comments

Hewlett-Packard customer service is ranked #565 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.04 out of a possible 200 based upon 1648 ratings. This score rates Hewlett-Packard customer service and customer support as Disappointing.

NEGATIVE Comments

1,565 Negative Comments out of 1,648 Total Comments is 94.96%.

POSITIVE Comments

83 Positive Comments out of 1,648 Total Comments is 5.04%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Hewlett-Packard

    Customer Service Scoreboard

    • 30.04 Overall Rating
      (out of 200 possible)
    • 1,565 negative comments (94.96%)
    • 83 positive comments (5.04%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 2.7 Reachability
    • 1.9 Cancellation
    • 3.5 Friendliness
    • 2.7 Product Knowledge

Add your review!

Posted by Anonymous


Hello, I bought a laptop from Dubai (UAE) about 3 years ago. The purchased laptop was unused for about 1 year. After starting working with a laptop (about 2 years ago) I had problems during working with the laptop. The laptop suddenly turned off. I had to wait for a while until the laptop was completely discharged and then I charged the laptop to be able to work. During the last few months this problem did not exist. But now there is this problem again. It seems that the internal development of the laptop has a problem. It seems that the laptop battery has a problem. I would like to get advice from your experts regarding this problem.

Laptop model: HP Spectre x360 Model: 15t-eb000

In advance, I would like to thank you for your consideration and for sharing your precious time.

I am looking forward to hearing from you.

Posted by Anonymous


Tried Chat and doesn't work because under some type of maintenance. Numerous prompts to get to agent. I am on landline and her connection was so poor I couldn't understand what she is saying. A complete waste of time.

Posted by paulintheheights


HP Laser Jet printer is very difficult to reconnect to WiFI. Customer support by phone is agonizing, with various intake protocols that vary from agent to agent and some agents warning that they'll need to charge for the call.

Posted by Anonymous


Very disappointed with HP. I've been an avid buyer of HP products for years but no more. Their instant ink six months free ink is a scam. I never received any ink during the first six months. I had the printer even though I had signed up and called four times I didn't receive the ink until after my six month free ink was over, but because I would then have to pay I cancelled my account. Now the cartridges that I finally received after having had the printer seven months no longer work because they want me to pay even though I never got my six month free ink. Total scam!!! Now they want me to pay a monthly fee to use the free ink they finally gave me after the 6 month period or the ink cartridges give an error message in my printer. Never buying Hp again. Scam! Scam! Scam!

Posted by Stephanie


Never will purchase anything from HP again!

Posted by Dana


I have tried for 2 years to get a reliable printer and service on the HP+ program. The Envy series has failed repeatedly and I was told I can only get another (3rd) Envy for replacement. I offered to pay the difference for a better one. This was escalated to "RAM" a consumer escalations rep and given a case number. Ram made an appointment to call me on a specific day/time. No call. His email said I could leave a message on his voicemail. Not possible. Auto attendant hangs up. Ram has not responded to my emails. HP gives service as well as they build quality into their products...none! I have a home office and have been down more than I've been up. They used to be equated with good products. Go elsewhere. They are the poster child for the decline of American technology.

Posted by Jamie


Worst experience of my life just trying to purchase ink cartrdiges. Called listed HP phone, answered by "virtual assistant", then immediately transferred to an apparent call center with multiple voices in background talking on calls. Rep had such thick accent only understood about 15% of conversation,transferred back and forth to supervisor for better price, wanted to know my printer serial #, explain just send me cartridges, finally reluctantly give print serial number. Am told my printer warranty recently expired but will renew for $139.99. Tell them no. Then charged $320 for cartridges when I only wanted 1 Black XL. Read articles in computer mag, HP now outsources all phone, email, "virtual calls to India. I sent email complaint but it was answered from India. On phone 1 hr 20 min. TERRIBLE! My solution I got a Geek Squak 1 yr contract from Best Buy. Best thing I have purchased in yrs. Covers your laptop, printer, cell phone. Give Best Buy your business not HP.

Posted by Anonymous


I had a horrendous experience which started with their hp instant ink service. Even though our internet was fine, a package the printer sends out crashed the printer and then there was no way to restart our printing.

I chatted to bot at 19:48. The website was misleading, worded it as if you could chat to someone at any time and it happened to be out of hours. Instead of being told this at 19:52 the bot took my details stating "ok, let me check that I have everything needed to connect you to a live agent". The chat then went dead.

The next day I started the chat with the bot and the system crashed.

After an hour into an actually conversation with a helper, taking photos of the printer, following all given instructions the helper then disappeared for over quarter of an hour.

Almost two and a half hours after the start, I was eventually told that I would be called back as it was going nowhere. They asked for days to call me and then didn't call me on either of the days requested. Instead, I had told them not to call them on specific days as I would be in work and they called then. The third time they called I answered the phone and they just hung up, contacting me by email to tell me they had tried to contact me three times and the complaint was over.

When I called I was told I couldn't complain, and I would have to complain about the way in which the complaint was dealt with! This conversation was 45 minutes and they hung up when I summarised what had to be carried out.

Since then they have refused to way in which they carrie out the procedure. The printer was pretty rubbish too, particularly if you use hp ink service.

Posted by Gil


Purchased a new all-in-one desktop. The one page documentation that came with the computer is useless. Had I not worked in IT for 40 years and had I not built computers in the past, I would not have known how to set up this computer using those instructions. I signed into HP and navigated to the location for user guides and manuals, then downloaded the document for the model of computer I have. Even then, this user guide does not tell all the steps to perform (how to mount the computer on the stand for example). Using the chat feature to reach out to HP and it wasn't working. I did this on two different days - is chat even an option? I crafted a form from their website to send to support and spent close to ten minutes doing so. When I submitted it, a display popped up that said to use chat and that my e-form to them was not sent. Looking at their Facebook page and there is no option to reach out to HP. So, how does one contact them? Evidently one doesn't. The support should get a negative number if at all possible.

As to performance, a one rating is as high as I feel comfortable giving. A brand new computer and it's slow as molasses. To reboot the computer, it takes more than five minutes. Compare that to the PC I built and is three years old and rebooting that computer takes a minute or less. That's possibly because HP loads their computers with things in the BIOS that cannot be deleted. Does this slow the computer down? Maybe! As to general performance in computing - it again is slow compared to the PC I built. Running office applications or other programs from Microsoft (File Explorer for example) is like molasses. FOR A NEW COMPUTER!! I should have just built another computer, but being nearly 70 years old - I didn't want to deal with it. I SHOULD HAVE!!

Overall, this computer gets a solid 1 for rating due to support and performance. Maybe a Dell computer would have been a better choice.

Posted by Anonymous


What an awful company, i have a printer that has no way to work , no apps that work..no info to get this HP printer to work ,i'd never buy anything from HP ever again

Posted by WasYourCustomer


Terrible customer service, transferred 5 times each time was put on 10 minute hold. Very rude representatives who do not help. Finally got the correct representative then she tried to charge me $39.00 for support. Worst experience. Buyers Beware! Buy from any other company out there it will be better in the long run!!!

Posted by mike829444


Ordered a HP All-in-One PC, 23.8 but the order was declined i am still waiting for my money to be refunded and it been a week.

Posted by JohnIL


I bought my wife a Envy laptop in August 2020 and come to find out HP does not even support Windows 11 "officially" on its support site. Given that it has a 10th generation core i7 with Nvidia graphics its rather disappointing HP has decided not to offer drivers for Windows 11 with this model. Even though when I bought the laptop HP claimed Windows 11 support. Apparently I am not the only end user who found out that HP sort of dropped support for many of its models with Windows 11 support. Instead they claim that any drivers will be applied through Windows updates. I even saw many of HP professional lineup not being supportive of Windows 11 even though they are only one or two year old models. How does a computer maker not plan for a operating system already in release when these models came out? I don't plan on buying another HP PC or printer ever again.

Posted by Anonymous


1. The online assistant is not helpful at all. It goes around in circles asking the same questions and it provided no helpful answer. I clicked several times at three different times to get different useful answers and got nowhere. I needed help with a printer that was offline. After several tries I googled a customer support number and called. I finally got a human being who was able to help me resolve the issue. It took an hour and I was given a case number. The next day, I had the same issue and called customer support. I got disconnected after giving my case number 3 times. I do not think I will get an HP product of any type in the future.

Posted by Unsatisfied Warranty


Sept 2022 I was sold, and paid for an extended warranty on my 1 year old laptop. I still have no warranty and in March I requested a refund if they would not honor the purchase. Two months have gone by and still no confirming email or information on my refund and NO REFUND as promised for the 2ND time. I will no longer refer people to look at HP as a supplier and I'm report them to the BBB.

Posted by barry


I've read a few of the other comments and they all seem to be negative. My experience was the same. I will never waste my money on HP again either. I just spent several hours today trying to resolve a problem with my OfficeJet Pro 8610 and got ZERO help after being on the phone for almost an hour. After dialing the help number, I had to hit the "0" 19 times before getting a person. Then the person had such a heavy accent that I could not understand half of what they said. All I could get out of them was "buy another printer". This is the first time this one ran out of ink, and it would not print a document on the black cartridge alone. The printer kept telling me to replace ALL FOUR cartridges to make it work, so after I went and bought another pack of cartridges it still did not work. I have two cars that are over 50 years old and I've had to put gas in them many times and they still run fine, but when this 8610 PRO ran out of ink, HP tech support told me to buy another one because this one was out of warranty. Warranty? WARRANTY?? Now I have to find a way to junk this electronic white elephant without harming the environment. BUL$%&#T!!!

Posted by Anonymous


I will never buy an HP product again. I bought a Microsoft Laptop and an expensive HP Printer one year ago. Everything worked well. I then recently bought an HP Laptop and getting it to work with the HP Printer has been a nightmare. HP Support didn't help at all. Multiple times their escalation team didn't answer the phone at the agreed upon appointment time. Then they wanted me to pay extra to get any help on a laptop that is still under warranty. Buyer beware and avoid HP at all costs. HP also loads other trial software automatically, where you either have to buy the subscription or do a lot of work to disable the trial software. Do NOT buy their laptops.

Posted by Anonymous


I recently purchased an M27Fd monitor from HP and needed tech support to connect to my HP Thunder Dock 120W G2. After going through a million setup questions, I last got to ask my question and he placed me on hold for over 5 minutes and then said he could not help and transferred me, which of course got disconnected.

Posted by ian


Why on earth do you sell printers that are compatible with chromebook, ive bought a printer that is useless.

Posted by Nancy


They are extremely unprofessional & unscrupulous!! I asked & thought I had paid for an extended warranty before my initial warranty was over. They never notified me that my payment didn't go through until after my warranty was over and are now trying to get me to pay for a full new warranty again. I wasn't because I didn't have money in my bank as I had more than enough to cover that payment.
I have been speaking w/them for the last 4 months and have surmised that they don't care about their customers...they only care about HP and their bottom line. I never plan to purchase another HP product and if I were you, please do the same!!

Posted by Bodri LTD


I bought a HP printer and hardly used it. I got 6 months subscription for free cartridges but I got one set because I did not use the printer enough. After 6 months I cancelled the subscription. Yesterday I needed to print out some pages, but could not because the ink light was flashing. Contacted HP customer service, not helpful at all. They said I cancelled my account.... I sent them screenshots showing I still had 3 months warranty, I did not cancel my account because I could log in, I cancelled my subscription because I do not use my printer enough. I sent picture of the cartridges and they admitted it's theirs. Clearly they do not wanna take responsibility for the fake cartridge. I have been with them on WhatsApp for about 4 hours and have not got anywhere yet. Just showing proof I have live account and 3 more months warranty. Unfortunately they need to do something!

Posted by Anonymous


HP used to produce fantastic products when they were based in Houston (Compaq) and later in California. Their products, unfortunately, turned to SH!T when they moved all manufacturing to China. After my last purchase of an HP Printer, NEVER, NEVER AGAIN! It's horribly user unfriendly, the cartridges run out of ink way too soon, the printer defaults to print in color and for every print job, one has to click and change the setting, unable to print 2-sided copies, and the list goes on. If you want to avoid a lot of problems and aggravation, DO NOT BUY AN HP PRINTER WHICH ARE NOW ALL MADE IN CHINA.

Posted by Jeffbo


Because of HP's on-line salespeople, their incompetence and out right lying, I don't have a computer and I don't have my money. They pushed my ship date back several weeks or later! I have tried numerous times to cancel the order, but they keep saying that I must wait until I receive the computer and then send it back. They are not returning my money, even though they still have the computer (at their factory) in their possession. I placed my order on March 21st and was guaranteed delivery on or before April 5th. Then I received an email that my delivery would be April 15th or later, they cannot guarantee a specific ship date. I must wait until after this nebulous timeline for them to even begin to process my refund. I have NEVER encountered such blatant disregard for customer care. What a horrible company HP turned out to be. I will NEVER purchase another HP again! What appalling customer service!

Posted by RN


I'm having printer problems. They replaced my original printer with a refurbished one. Went through hell with installation with a HP serviceman tried to scam me into buying a repair service. Finally got it installed and it quit working a week later. Also had HP instaink plan. They increased the price a month after I signed up. It's another ripoff. Now they are hawking paper. They need to focus on their products!

Posted by Anonymous


I had a warranty recall with HP printer and they sent me a replacement. However there was no waybill or return label. The replacement printer paperwork stated if the original printer wasn't returned within 10 business days I would be billed the full amount for a new printer.

Shouldn't be a problem getting a waybill to ship it back as I had all the documentation and the entire process was smooth until then.

After being on the phone seven times - sometimes for nearly an hour and speaking with a total of 15 different people I had no waybill. Of the 15 HP employees, three told me the label would be emailed within 24hrs from their "label return department", and one said it would be about 10 minutes. The other 12 couldn't transfer me or give me wrong advice as quickly as they could.

A frustrating experience.

Add your review!

Posted by SOO MUN KWONG DAVID


Hi Hewlett-Packard (Case number: 5100029929),

Good morning

Our office A1 colour printer was having printing issue. I called HP and was referred to an online service engineer Mr Madan

With his professional guidance and patient explanation, we were able to rectify the problem.

I rate his service provided as "Excellence".

Posted by John


This morning I called HP about an issue and the first customer service technical support person could not understand my problem. She did not ask for a call back number and when I was put on hold, I got disconnected. I was very disappointed with the service. But, I called back again and got a technical support person who was extremely helpful. He was knowledgeable, professional and friendly. He was in no way condescending when it was obvious that I did not know what I was doing. I appreciate so very much his assistance in resolving my issues - more than one!
Thank you very much. I wish I had asked his name because he was so very good. He did ask for a call back number in case we got disconnected (without me prompting him to do so)

Posted by 5083096804


Customer Service # 5083096804

Was good; once we brought up a repair video on the computer I could show him exactly what was wrong and he promptly prepared it to be fixed / replaced. It was still on warranty so it only cost $1!

Posted by Katie


I had an hp printer issue and was feeling quite frustrated with the problem until I had an amazing customer service representative named Randy. He took the time to really consider the issues of my printer and ask me every detail clearly. He was friendly and personable. I could tell that he really cared about his job and was passionate about solving my issue which is definitely not always the case in these types of calls. I went into the phone call very annoyed and down but left it an hour later with a big smile on my face. He deserves to be recognized for doing an excellent job by his managers and co-workers. Thank you, Randy!

Case number 5061739140 on February 18th at 7pm EST in the US.

Posted by DAS


I purchased a new Spectre last August 2016. I had to call HP customer service a few times in the last two years (I was too dumb to fix it). I also needed to call them yesterday to check on a few things.

I LOVE HP customer service, esp compared to Dell. HP updated my Bios, drivers, checked through the thing and connected my wireless HP printer. Everything very professional. I loved following along as they worked and they showed me a few tricks. Guess what? They are calling me this coming week to see if the computer is running ok since the retooling yesterday. WHO DOES THAT?

Been with computers since 1985. I LOVE THE HP Spectre with the coroe i7. Wish I had gone with HP years ago
--70 year old grandmother who started with a custom built 386 in 1985 with 80 mg of memory. :)

Posted by PapaCoot


A real mixed bag vis-a-vis tech and customer support. My 2-month old Pavilion AIO crashed and burned. After a lengthy chat session the tech determined the unit needed repair. A convoluted process that took many days more than it should have finally resulted in me getting the materials I needed to ship the unit to Indiana for repairs. Initial fix and delivery date was given as November 8, but that was extended to December 15. No repaired computer arrived on December 15. A call to a case manager revealed that my case had been closed. Imagine my surprise. An email to HP, Inc. CEO got me a phone call from HP headquarters. A young lady there was very helpful, and decided to send me a new, upgraded unit at no cost. In addition to a new computer she sent me a coupon for the HP Store. This is customer support at its finest. Lo and behold the new computer arrived, and it doesn't work. A call to tech support revealed that it needed to be sent back for repairs. Another call to HP headquarters (to the same young lady that previously helped me) resulted in yet another new computer to be shipped to me. So, tech support: 1 of 10 stars. The tech support centers in India and Manila are pretty awful. The repair center in Indiana is just about as awful. Customer relations: 10 of 10 stars. My case manager there is amazing. She was with me every step of the way once the case got into her hands. Bravo, HP, for employing this high caliber of person to handle customer issues directly.

Posted by dave


Wow Iam amazed at these comments about HP - I have bought 4 computer systems( over the last 4 yrs )branded HP ( two towers and two laptops ) and none of them have ever given me a hiccup. I have never needed to contact support for any reason ever. Just today I ordered a new Omen Desktop System - i hope it is built as good as all my others were

Posted by Shubham


Really excellent service I m really impressed . From now onwards I by HP products only. Very good keep it up

Posted by Lynne


I purchased a HP Office Pro printer. It's been less than a year I recently I've been having problems with my printhead. I talked to tech. support just today and they are sending me a totally new printer. My support agent's name was Richey. This gentleman was a gentleman. He was very accomadating, understanding kind and patient with me. Transferring my call to correct extension and also I was helped by Richey in a timely manner.
I understand that customer service is difficult at times, but so can the customers. Now really, if you approach customer service appropriately and calmly, you will be treated the same. You won't get to far with rudeness. You need to put your self in their place. You don't like to be spoke to that way either. I had no problems with HP and I still like my printer. I try to stay calm, which I have learned over the years in the health business. If someone is rude to me I will tell them immediately and I expect the same in return. Thank you for reading this. Lynne

Posted by Anonymous


Service Within Warranty Is Good And Quick.

Posted by Anonymous


I would like to write a positive comment about your tech Reaksmey Yan. I had a problem which resulted with a previous tech. While the tech solved an earlier problem another was created unintentionly.. The former tech attempted to solve the problem but was unsuccessful..Mr Yan solved the problem. This is a thank you for a job well done. George Margosian

Posted by SK Temal


awesome service SK Temal Solved all my problems Awesome Service

Posted by popbrick


I am still waiting for my rebate, It has only been 5 months. The computer works wonderfully.

Posted by Looking for arpita paul


It was a great experience talking to the representative and the service was good. About my laptop display. Her name was ARPITA PAUL/PAL. how can I contact with her further?

Posted by Lynda Sloane


I would like to express my thanks and admiration for the help and support given to me recently by Lauren of HP Printer Support. I had upgraded to Windows 10 and everything worked fine except for the printer. Lauren was tireless in helping me to sort this problem, having to escalate the issue to Microsoft because HP did not have the fix required. After three separate phone calls, two of which were about 1 1/2 hrs long (at HPs expense) the problem was finally resolved. Lauren was very clear about what she was doing, what she wanted me do, what would happen next etc. Her managers also became involved and provided additional support.
The whole experience (apart from Windows 10!) was of exceptionally good customer service. Most impressive! Thank you all.

Posted by benduck


I am absolutely happy as hell!

Chris could not have been more cordial, professional and helpful.

I sent in my desktop and had it back within 7 days with all problems

fixed and ready to go.

Two days from now I will have it reloaded and ready to test; I anticipate

that all has been corrected.

My repair # is
Chris and his staff is the very reason I have purchased HP's since 1997

for my daughter and myself; we have bought 6 or 7.

Very happy with HP and the people like Chris is the reason why!

Posted by Shylah Rae


I have had my HP pavilion for almost a year, about a month before my warranty is up, my power jack brakes. Some how my power cord tip was crooked, and when inserting it into my laptop it messed up the insides. I took it to best buy and they said it could be a easy fix or it could need a whole new motherboard. A $500 + fix?!? I asked why it would cost so much if it was still under warranty? Well it is not under warranty with Best buy but with HP. The man I was talking to tried to dis the idea of going through HP to repair my computer. I ended up leaving Best buy and calling Hp about my problem. Although it was extremely hard to understand the accent of the person I was speaking to, they shipped me a box to put my computer in at no cost. I actually just got it back today, it came with a sheet that lists the items they replaced. DC power jack, SYSTEM MOTHERBOARD, AC power adapter (I had already bought a new one :), and a cable. This was a extreme expensive fix and they did it all for FREE!!! (Even cleaned my computer screen while they were at it) I am extremely happy with HP and would definitely buy from them again :) Thank you guys.

Posted by Anonymous


Best service I have ever received. As soon as I was talked too everything was handled fast with people that care. I really appreciate it, you guys are amazing!

Posted by jay


Would like to say I big thankyou to hp customer service team for the help I received very helpful threw out my phone call

Posted by Anonymous


R. Hariharan solved new printer problem and made several helpful corrections/additions to my computer in same session. I AM MOST GRATEFUL for the efficient help.

Posted by Anonymous


I have just had the most wonderful experience with Rosalyn in Manilla--case # she spent three hours with me on the telephone and solved all my problems with my printer and was delightful and diligent. I do hope someone will let her know how very helpful, pleasant and knowledgable she was. Mary Ware

Posted by Cooler888


In the last 6 to 8 month's I have been in the possession of a HP Elite Desk PC with 2 23" Elite Display E231 Monitors got to say as an IT Support technician and front desk responder for IT in a school in the Ribble Valley for the last 13 years I have never had such a brilliant workhorse PC it works speeeedily I 5 CPU 8 GB of Ram love it Thank you very much

Posted by Anonymous


Soumya Jyoti helped me with my computer. Very helpful and very friendly. 10/10

Posted by helianth


I had a top assistance from Neda who works in Serbia for my HP officejet 100 411. Very skilled lady and very helpful. Amazing!

Posted by Anonymous


the virus I had took a lot of time to remove and the tech performing the repair was the best and most thorough I have ever had / pc is working great/ the guy needs a promotion or salary increase/ most follow a script but this guy reallyyyyyyy knew what he was doing

Submit your comment

Posted by Anonymous


I have worked for HP for about three years now. I have worked in numerous departments and here is some points to remember when calling into HP.

1. Please do your best to co-operate when calling in, our number one metric we need to follow is resolving your issue. If we do not resolve your issue our managers will ask us for a valid reason why we did not. Plain and simple: if we don't fix computers then we don't keep working for HP.

2. Many departments (including every one I have worked in) only have one level of technical support, above us we just have nontechnical managers who will enforce policy even more heavily then the agents who answer the phone will. If you want to speak with Corperate level then go to the contact us section of hp.com.

3. We support the product you are calling in about for 40 hours a week, 52 weeks a year. We take lengthy training before we take a call. Although this means if you are in the wrong department we do need to transfer you, we may know your product a bit but we have to transfer you to the department who supports this model exactly.

4. Threatening or yelling gets you no where. Be curteous to us and we will happily return the favour.

We want to help you. If no one calls we have nothing else to do but sit there. We have no games or other things to do and without a call our shifts crawl by at glacail pace.

Posted by Anonymous


HP Warranties default to the date of manufacture. Keep your receipt and if told the warranty is expired be ready to fax it. Unfortunately they don't always update the warranty information in the case, so you might have to repeat this if you have to call back again. Keep your case number, it does speed up troubleshooting if you have to call back.

It is helpful to write all the symptoms of the product before you call in. By having them written down, you can describe clearly the situation and not leave anything out. Try to have a clear understanding of what you require to resolve the problem. Replacement of the entire system or a credit toward a new product is usually not going to happen. If the system is less than 30 days old you can just have it returned and get a new product. Outside of the 30 days and less than the year, you can expect it to be repaired to the specifications of the device. Meaning it will not be faster, use less consumables etc, unless those were affected by a material defect.

If you are unable to understand the service center person, you can ask to speak to someone who is a native English speaker. Higher levels of support are based in the US and it goes much faster.

If you want to avoid calling in, you can use www.itrc.hp.com You can check warranty and submit a request for support. Make sure your description is detailed and a customer service representative will contact you either via phone or email. There is also a link for active chat if you prefer.

In all cases, have your product number and serial number easily accessible.

Many of the problems associated with HP computers are actually a result of problems in the software. A system recovery is usually recommended. If you back up your system and do the system recovery before contacting service you can reduce the time to get hardware service authorized.

HP does not cover damage inflicted by misuse. Prior to sending in any hardware for any vendor, it is a good business practice to take a picture of the unit first. If the shipper damages the unit, you can see about insurance coverage.

Hardware outside of the warranty period can be covered by an extended warranty, but if not, support can be obtained by posting in the forums.

Most HP internal service manuals have been found on third party websites. Obtaining a service manual for your product can resolve many issues. There is usually a section in the manual for troubleshooting.

If you have the service manual and your system is out of warranty, running a search on sites such as Ebay for the part(s) is usually possible.

A final solution, any HP technician can use a feature called Voice of the Customer to submit a case on your behalf when regular service channels have failed.

Finally, if the technician has been less than professional or unwilling to provide assistance, the request to speak to the supervisor. You may have a wait since they are usually with other customers. Tell the technician that you are done talking to them and will wait for their manager. Remaining calm is actually to your benefit. Have a clear idea of what you require to resolve the dispute also.

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800-474-6836
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800-334-5144
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888-999-4747
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800-227-8164
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866-408-5408

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