Huntington National Bank Customer Service Complaints - page 2

I've sent the same request twice to the so-called Customer Service Department and have never gotten a response. The first was sent in July the second in October. It is now the end of october and i still haven't gotten an answer to my question. F+

You have currently purchased TCF Bank I am going to change Banks Huntington sucks I had to make a purchase from Amazon prime and my payment Bill to go through four times I put in my number four times I will not do service with you anymore have the day I've had

I'm writing my review as I sit on hold now for an hour and counting. It has been a horrible experience thus far. No real time account information. Money available but my transactions are being declined. Hold times are horrible. This is not good. I think I will look to bank somewhere else.

Huntington bank on whipple ave in canton Ohio, are the rudest
Are people with the worst attitude I have ever come across,
There is a very large red headed girl the works there, who continuely give me and others I have noticed a very hard time
I tried to withdraw 4000 she said they couldn't do it only 2500
Which I said ok, which this is in the drive thru line which I use because I can hardly walk so the next time I come in and ask for a withdrawal of 2500 now she said I had to come inside, I told her I could not walk she said sorry we can't help you!

They change the rule how ever they want too

I applied for mortgage refinance May 14 2021. Josh Burford and Antonio Moorer were assigned to me to assist in the process. I was initially informed that the process would take 6-8weeks to complete. I supplied initial application paper work, signed disclosures online, and supplied my documentation as requested. I was told the application must be approved by underwriting before they would allow an appraisal to be done. Everything came back from underwriting with a few conditions, and pending appraisal valuation coming back at a certain amount. The conditions pertained to prior poor payment history relating back to when our son was sick and dying of cancer. I provided this as a signed letter of explanation. They requested multiple bank statements, pay stubs, letters from my husband explaining his relationship to his business, he is self employed and although a w2 employee was not recommended to be on the loan so why his relationship to his business is important made no sense. Also a letter from him explaining that he knew about the refi and was a signer on the account being used. I supplied all requested letters and documents on the day they were requested. I paid $500 for the appraisal. The appraisal was completed about 10 days later and we waited 2 weeks for the report to come back. It came back much higher than expected, but with one condition. The old paint on the porch was not fha approved and the entire front porch that stretches across the entire front of our home needed to be power washed, scraped, and painted, mind you the rails were fine they are referring to areas where people walk!. My husband stopped work for an entire day and completed the requested "repair" and we notified Antonio the same day that it was completed ( a MAJOR) hassle and day of lost wages. It was submitted back for reinspection and a $175 fee was to be added to our closing costs for reinspection. The report on reinspection was returned 5 days later! It was then that i was informed that ALL of my other paperwork that they stress should be returned to underwriting had not been sent because it needed to go with the appraisal report or there would be a delay. At this point we were well past the 7 week mark. They stated that the underwriters review would take 24-72 hours. It was submitted on a Wednesday after noon. Antonio was going on vacation, but no problem bc he had 2 people covering for him while he was gone. I reached out on Monday to check the status of the underwriting expecting an approval as all the pre-approval requirements were met. Aubrey was covering for Antonio and stated nothing had come back yet, and nothing on Tuesday either...and Antonio returned Wednesday. It was late afternoon before I found out that underwriting came back with MORE conditions!!! AND most of them I had already sent!! I literally reforwarded prior emails back to Antonio with the requested documents....a ridiculous waste of time! There was a tax lien found on our title search from the state for an over due tax bill for our business (we were aware of the bill bc we are on a pmt plan, but we were unaware of the lien until that time), the amount could have been easily covered by the proceeds of the loan to which we indicated that we wanted to pay off with the loan. By this time I'm getting very irritated it had been 10 weeks now. Additionally they requested I phone conference with first data to verify that the 12 month payment record sent to them by the bank on our existing $5000 home equity loan was correct. On the call they verified the principle balance and that the loan was up to date. Another serious WASTE of time. They needed a written verification of my employement even thought I sent them 6!! Paystubs and my w-2's from the past 2 years!! Another week passes they had sent everything back to underwriting and they return 11 weeks later and a ton of time and money spent to DECLINE the loan bc we had 3 missed payments in jan-feb-mar 2020!! After our loan was sold and we had not been properly notified! I have a credit score of 683, I work as an ultrasound tech, and I have never filed a bankruptcy or had a collections on my credit! 11 weeks of my time WASTED with these people who could see from day one on my report that there were payments missing form early 2020 and I submitted a letter of explanation with other supporting documentation for those delinquencies!! No one would allow to talk to underwriting directly, the account manager tried to be sympathetic but honestly I have NEVER experience such a failure in customer service in my entire life!! And now I'm back to square one! Ridiculius! DO NOT WASTE your time!!

I have been waiting 1hr and 45 minutes on the phone trying to talk to my bank, no online chat, no call back feature, just wait and listen to horrible music and constant (we will be with you soon, you will be answered momentarily, you call is important to us. I'm changing my bank to one that I can reach when I need to. James H.

Huntington Bank customer service leave a lot to be desired. Visited bank drive-thru to redeem a VISA gift card. Was told to go to lobby. Went inside bank and was told they could not cash a simple debit gift card. Also to obtain a Medallion Stamp on a financial document but they wouldn't. Used the same document before and stamped it. Very unpleasant experience. Disappointing customer service.

Lobby,s closed , small satoilite banks closed , drive thru wait 30 to 45 minute can't get thru on 800 numbers hour wait

I made a deposit of three checks totaling $10,000 via mobile upload on 6-20-20 (Saturday). Per their policy, funds will be available on the second business day after receipt of mobile deposit. My account was overdrawn due to unforeseen circumstances from pandemic. Today (6-23-20) is second business day after deposit and just enough money was cleared for them to take their fees, leaving me with $6 in available funds. The rest is being held until 6-28-20 per customer service representative April and supervisor Qua.
I explained that my rent was due on 6-1-20 and that we had no groceries and requested that they please release these funds. No, they will not. I asked if they could at least hold off on taking their exorbitant fees. Nope, they won't do that either.
For a bank that claims to be so helpful and has posted at the top of their home page to "just ask them how they can help provide financial relief during these trying times", the reality is that they could give a rats *** about anyone but their greedy selves. I'm not asking for a handout. Im asking for access to MY OWN MONEY.
Am I supposed to believe that in this day and age that my funds havent cleared in two business days?? This is clearly just PUNISHMENT from them for allowing my account to be overdrawn. They sure let me know who's in charge-the big, bad bank, that's who. Perhaps Huntington would like to get on the phone with my children and tell them sorry, no groceries for ANOTHER FIVE DAYS, and oh yeah, start packing because you're about to be put out on the street.
These are truly different and trying times that we are living in and I, just like everyone else on this planet, am trying to figure out what the new normal is going to be, My newly-started business is not going to move forward as planned, and I'm trying to figure it out. In the meantime, they are holding my money, charging ridiculous fees, and continuing to set people like me up for failure in a banking system that is rigged against the public. This is by far the worst customer service, lack of personal empathy, and biggest load of BS I have encountered thus far in this post pandemic world were all stuck in now.
When this money clears I will close this account and put my money in my mattress. And I will use every ounce of energy I have left to let everyone know, on any and every platform I can find, just how uncaring and predatory Huntington bank is.

yea I like their online banking but that's about it. they are terrible people to talk to. Im going to change banks its like talking to dish network or sprint.

Screw you huntington service reptalking to me like I'm stupid. Very inpatient and unprofessional service rep!!'

All I can say is NO WONDER THEY HAVE TO PAY PEOPLE TO OPEN AN ACCOUNT!!! I had a horrible experience with the Huntington bank in Clariton, PA. I opened a banking account with Josey on Aug 31, 2016 and never received any statements or heard anything from the bank for over a month. I called and talked to a teller and was informed the address was wrong and they couldn't change anything over the phone I had to come down there. I asked to speak to Josey the one who opened the account, she said she was at lunch but would give her the message to call me back. No call back, so I called Joseys private line the next day and left her a message. Waited 2 weeks and never received a call back. Went to the bank and talked to 3 different people, they were very nice and helpful and corrected the address, Josey was not there. I had to go through all this because the account wasn't opened properly then Josey would not return my phone calls. This isn't someone making a mistake or having a bad day. She purposely did not call me back after given chances. This is not customer service, this is purposeful avoidance and rudeness. There is no reason not to return a customers phone call other than pure neglect.

Seriously the worst bank, and credit card service I have ever had! There IVR system is a complete joke! I literally have to call to speak to the agent due to the fact the their IVR system can't understand simple commands. I've been in the phone for an hour dealing with customer service in them mistransfering me! I should not have to call back in because, someone names Todd didn't want to do his job, and sent me to the application department vs sending me to the people that would actually take my payment. You can't get a straight answer from any of the employees. Their tone is rude, and awful! Absolutely no customer service skills at all!! I already closed my checking account, paying off the voice credit card that I made a large purchase on when I should have just put it on my discover. Absolutely disgusted with this company! If you want a decent credit card, or bank then go to discover! There's a reason they have won awards for their customer service skills, since they actually hire people it seems who actually care about the company they work for, and people they service.

I applied for a Home Equity loan on May 4. It is now June 17 and still no loan. We have a credit rating of over 800, no loans, mortgage,liens, in other words no debt. We own our house and even have a small farm. We had to have an appraisal. Get this, in Mercer county they only have 1 appraiser. This is unbelievable!

Another ridiculous policy left me in the hole $352.00. I made my car payment online and put in the wrong check number, I got an error message that said that check number had been used so I put in another, I was charged twice and this wreaked havoc on my checking account causing me a loss of almost $700.00. There were 11 overdraft fees and the duplicate payment of $339 and change had to be mailed to me and I would not receive it for 7-10 days - why not credit it from where you took it out??? DUMB - I have talked to several bank employees and was told they could/would do nothing about the fees - and it was the fault of the website. Not happy about this at all.

Tried two different branches of Huntington today to make a simple withdrawal. I was unsuccessful at both. Don't know if they still train staff, but one individual needed an overide on his customer (third time I've seen him fail) and the other person was busy trying to handle money to India (last time in line was China). After 20 minutes in line, I left. Second branch I walked into had an open teller. I tried to present my check but he said he was there for drive throughs and I needed to go to someone else. Customer service extremely lacking. I will be moving my funds to another bank that services it customers.

So i called the customer service number because i wanted investigate suspicious activity on my account i was kept on hold for almost half and hour with no assistance at all i finally hung up disgusted and still without any.help to resolve my issue this is completely unacceptable They are supposed to have 24hour customer service available i cannot tell after my experience tonight. i will be calling again tomorrow to issue another complaint It makes me reconsider keeping them for my banking service

I was fairly certain that left my Huntington debit card in a Huntington ATM (my branch). I went to the branch the next business day and was told the debit cards are shredded by Brinks and there's no way to know if my card was there or not. So I was left not knowing for certain whether or not I had a security risk of a lost card. This is a ridiculous policy. Have Brinks leave the cards and have your employees notify us that its found. I was then given a temporary card but not told it was for the Huntington ATM only. I got caught out of town and out of gas. Lastly I was told the new card would have the same expiration date and security code, it doesn't so I have to notify my auto pays. All of this could have been avoided if the bank had more concern for the customer and didn't destroy MY card.

I cannot believe that I am being charged a late fee because I chose not to pay my loan off at huntington said timing!I will not ever use Huntington fir anymore of my banking nor will I recommend Huntington to any one else! Another bank I have ever dealt with has never treated me the way Huntington has on my loans !

On 9/11/2015 around 7:45 or so, I called to have my car loan placed in automatic withdrawal. The representative was soooo rude she had no customer service at all. This is my first time dealing with them. I am trying to be a responsible customer paying ahead of the due date and instead of appreciating a good customer she was rude and insulting. That experience assured me NOT to open an account with them. Very dissapointed !

I have been on hold for 55 mins waiting to speak to a rep. Their hold times are getting longer and longer and longer. If they cannot serve their customers in a reasonable amount of time, they need to hire more ppl or stop advertising they have 24/7 customer service for their customers. I am so tired of it. Going to a new bank. Plus they want to charge you $35 to get a new bank card within 48 hours. Otherwise you wait up to 2 weeks to get a new card.

can someone help i woke up this morning to called the number to check my account balance and it said its having trouble looking me up than it finally did after my third time calling but to my surprise says i have a zero balance i ask for recent activity and not only did i just get paid direct deposit but nothing is indicating that i should have zero balance. on top of that i go check online and cant because of a maintenance schedule what is going on?

I just assisted a card holder of Huntington National Bank. She was in the UK and she had informed the bank of her travel plans. I am a referral service agent who assists merchants in getting authorization codes for customer transactions. The process is normally very quick, being 6 to 10 minutes tops. The bank asks to speak to the card holder and goes through security and then the bank gives me an approval code which I give to the merchant. Then the merchant puts the code into their terminal and voila, a receipt prints for the transaction. For this call, I was hung up on by the first bank rep so I had to call back again. The merchant and card holder were on hold, initially, for a total of 10 mins. Then, after calling the bank back and getting a rep on the line we went round and round about what I needed and finally the bank asked to speak with the card holder. So the card holder is now on the line and they say hello and there's silence. They say hello again but the bank rep, Michelle, says nothing!! What is going on? So I un-mute my phone to assist and ask the bank why they aren't responding. Her answer is that she's hearing more than one voice on the line. Yes, because you didn't respond when the card holder said hello the first time, the merchant came back on the phone and everyone's confused. Because the card holder was on hold with me for so long trying to get through to the bank, she called the bank herself and is speaking to 2 different reps, my rep and the one she called. Finally the card holder and the bank rep are conversing. The card holder is very upset and near tears! Then the bank rep states that this is the wrong dept for the card holders issue and procedes to transfer us to a different department. We wait on hold again. Thankfully we get through to the correct department and the second rep takes care of the situation and unblocks the card holders card. All this took place at the restaurant the card holder had eaten at and took 45 mins from start to finish. I am appalled with the customer service this card holder got. I felt so badly for her. She was in London and had notified the bank of her travel plans. It shouldn't be this hard to get help from a live agent!

Hold times long Can't ever get a real person.

on hold for 30 minutes so far... im calling to close my account... ohh the irony... phone bank colleagues seem to be few and far between.. not pleased with wait times or confusing 24 hour grace times