Huntington National Bank Customer Service Complaints - page 3

Trying to get a second mortgage payoff and it is rediculous the crap to get throgh to a live person!!!!!!!!!!!!!!!!!!!! I have no atm pin number or secret code with your stupid bank. I have been on hold for 24 minutes waiting for a phone bank caller to pickup!!!!!!!!!!!!!! YOur bank sucks!!!!!!!!!!!!!!!

No one in customer service can actually help you. Yet they can put you on hold and transfer you around for two hours. Really get your act together Huntington. I have been a customer for over 25 years and after awful customer service representitives via phone, I am considering banking elsewhere. I hope your bankers at the branch treat me better than your call center. I will go to the branch at 9am for one last attempt to allow you to redeem yourself, but as far as your call center...for the love of mankind, fire your staff and hire all new people or go out of business. With the employees you have at the call center you will be out of business quick.

In my opinion, leaving a comment is useless. I just want someone in customer service or corporate to please return my calls. This is extremely frustrating! Perhaps I should take my business elsewhere. Not feeling respected or appreciated as a customer. I have tried by email and voicemail.

I have been banking with Huntington since my college days. Ilove this bank, they have 24 hour forgiveness on overdrafts, no charges. They give me a line of overdraft protection on my checking account. They just created a mobile banking app that lets me deposit checks via smart phones. They have locations everywhere.

No wonder i have never heard of this bank. I would NEVER deal with this bank ever, bunch of buffoons. They verify your identity after holding for over 30 minutes They do their verification in order to give you information and then they say you are not who you say you are. Do yourself a favor and save the headaches go to another bank

loan payoff received in your bank last thursday from dealership. i called 3 times since then and 3 different reps. gave me three different answers, the latest today about a half hour ago said ithe title won't go out until oct. 8th. this is not accptable. you had more than enough time to clear dealer's check. i cannot understand why the wait and why your reps. are liars, as each answer rec'd was different. i know they only know what their screen's show, but why different answers. it is causing me financial burden. thanks for the lies.

I called and was told hold times are 39 to 49 minutes. THAT IS ABSOLUTELY OUTRAGEOUS. There should be more than 1 person taking customer service calls. Big mistake to have gotten a loan through this entity. Can say anything good about them. Ridiculous hold times !!!!!!!!!!!!

Mgr at Berea branch hardly there...now I know where bankers hour come from. I actually went there several times in one day and he had long lunches and left at 4:00 and no weekends to answer customers concerns. Not bad, co manager doesn't have authority to make decisions (only Brad) and very aggravating....

Also staff very unfriendly and would prefer to use ATM instead of going inside....doesn't that say something, sad but true....