John Deere Customer Service Complaints - page 2

My fiance and I bought a zero turn Z375R 54" 25 HP VTWIN on July 8th, 2021 from a Home Depot in Palatika, FL. We paid $3743.93. The pully system completely detached from the deck after 1 and 1/2 months. We followed the instructions from John Deere and was told that it would be picked up, but with a service charge. This mower could have hurt myself along with my kids. After paying this kind of money do you think a service charge should even be a factor? After not hearing back from the service department for days.We call another John Deere service department and deliver it to them. The women was amazed of how great I kept the mower up and told me with out a dought it would be covered under warranty. I then get a call saying that it wouldn't be covered and would cost $1800 to be fixed. My thoughts are you serious? I was told that they would cover half of the 100 dollar diagnosis and the would deliver the mower back to me. Still no contact. If you were in my shoes what would you do? I have lost all respect for the company of John Deere.This not right and will never recommend another product from this company.

I will never buy anything from John Deere ever again not very helpful but saying anything else to people and they were very nice but your customer service is terrible

will start my comment by saying that I waited a lifetime to be able to buy a John Deere zero turn mowers. I am 58 and disabled so I bought what I would have considered the very best mower to help me with my mowing. The mower is a 2017 915E model with the tweels. It has 95 hours on it and has been garage kept. I bought the commercial grade mower because I thought it would last the rest of my life. I think I was very wrong about John Deere! I have not made it through one season without something tearing up on my mower. 1st full year carburetor replaced, 2nd full year carburetor replaced, 3rd year ignition coil replaced and now this year a broken push rod replaced. Mower is down again for this year because when blades are engaged the mower will bog down and quit. Problem yet to be determined. I paid $9000.00 for this mower and still owe about $2000.00 on it. If you take it to Tri Green you had better have very deep pockets to get it fixed. 1st time I took it to them it cost $150.00 and that was just to pick it up and drop it off and I live 5 and a half miles away from them. The carburetor was $775.00 for parts and labor. All together $925.00. I will ever buy another product from JD. I just can't afford to.

I bought a 2016 D125 lawn tractor. I took delivery on March 29, 2017. I did all the recommended service requirements per John Deers schedule. I started having steering problems in May 2021. I have only 108.7 hours on the tractor. That is less than 28 hours per year of use. The repair is going to cost me $450 to repair the tractor. John Deere's warranty is 110 hours or two years. I have taken very good care of the tractor that I bought, I called John Deere hoping that they would consider their advertisement of nothing runs like a deer, The response was sorry we can't help you. I pay $1949.00 when I bought the tractor, and with the cost of the recommend service requirements and now the cost of repairing of a steering problem with a tractor that only has that few of ours I am spending approximately another 25% of the original purchase price. I will never buy another John Deere product and I would advise everyone not to do business with a company that says nothing runs like a deer. In my opinion they should seat nothing runs like a deer when it's dead.

I purchased a new John Deere e180 . I have been a customer for over 20 years . My family purchased the mulching system for my machine. I had a local dealer install the system . I'm sad to say that I'm very unhappy with the system . All of the grass comes up on top of the mowing deck or it leaves a line of grass in the lawn . It doesn't mulch . The dealer said other people have the same problem And there is no fix. For the first time in 20 years I'm totally unhappy with my John Deere . I know it's not a lot of money compared to the big equipment you sell but I'm into this for over 3200.00 and it make my lawn look horrible . I'm going to
Look into buying a new mower from another company . I thought you might like to know what your loosing a customer that has been with you for over 20 years

So disappointed in recent quality. 140 lawn tractor has been out of service more than in service. Cheap nylon gear for the starter wears out (changed 4 times in 2 years). Now the mower deck PTO stops after two laps of the yard. All switches changed. Battery and clutch changed. Still failing after two laps. Our last JD lawn tractor lasted 13 years. This one is a very poor reflection on the JD brand. Major emotional withdrawals for this customer!

I purchased a John Deere E140
Mower on 8/21/2018 from Lowes of Anniston Al. From the first time I cut grass with it the mower never performed as it should. Called Lowes and was told that it was passed it's time for return. They did send it to the John Deere dealer in Oxford Al for service. They kept it for 5 weeks and when returned to me it still would not cut good. I have to cut my yard twice for it to cut! I then sent it to John Deere dealer in gadsden Al, they kept it for a week and brought it back to me and when I cut my grass it still cut terrible!! I contacted the dealer in Gadsden Al and they told me there they could do to help me. I never expected this kind of service and response from John Deere!! I also bought a John Deere 1025r tractor and love it that was led me to buy a mower from John Deere as it stands now I have hated it every day since I bought it!! Is there anything you could do to help me with this problem I would sure appreciate it!!

On August 7, 2017, I bought my first, and probably my last, John Deere riding mower, the D160, 25 horse. At 53 hours of use, the belt broke. The cleaning mechanism using the garden hose never worked very well. The lubrication points on the deck cannot be accessed without removing the deck. The grass/weed cuttings cling to the underside of the deck accumulating like magnets, quickly!, and I'm not mowing wet grass. Why can't they put some teflon on the underside? My International Harvester tractor worked much better and longer, along with my Cub Cadet on which I put 500 hours, belts never broke, and I maintained it myself. I am an old lady who loves to do simple maintenance, but this John Deere is NOT USER FRIENDLY. Caveat emptor. BUYER BEWARE!

Waited patiently for JD complaints department in regards to a 2019 JD tractor with snowblower that hasn't worked in 3 weeks.

Last Spring we purchased JD 8283 work boots from Maysville Harness in Maysville OH. After only minimum wear we found that the sole was separating from the uppers, We returned them to the dealer. Since he didn't have stock to replace them and they were needed for work, the harness maker stitched the sole to the upper. Now the sole is separating from the upper near the heal section were the Amish-man wasn't able to stitch because of thickness of material.

We realize that that this product is passed warranted coverage but we are very disappointed in your product. We are faithful John Deere equipment owners including farm and construction equipment and feel that john Deere has lent its fine name and reputation to an inferior product. Please call me at your convenience

How do I make a complaint about a part failure that I feel is premature? A cylinder head should last longer than 25 months. Of course the warranty is 24 months. :-(
How do I find out if there is a "factory recall" on this part? The dealer remarked that they have seen this problem before.

I retired in the beginning 2017 and my wife and sons bought me a John Deere D130 I purchased the JD D130 online brand new from Lowes and delivered. First, it almost fell of the truck the way the guys were trying get it off the truck. On the ground we are good, right? I signed and pushed in my yard until I could read the book. After going out to try my new tractor I noticed one of the bags has a rip in it, so I called Lowes and they said bring it back with receipt and they will exchange it. OK I paid for delivery but I want everything nice so off to Lowes and they exchange it. I get home and install it and start the tractor and hear a notice from under the hood so I open to find the battery was not attached, way to go John Deere? I go to Lowes expecting to find a bracket on the ones they have in the store and the guy tells me no John Deere cheeped out and uses a zip tie. So just wanting to get thing running I look at the ones on the tractors and go over and buy one and installed when I get home. A few issues but not that bad yet. Then all the sudden we go to use the 8-yard dump cart for the fourth time that carried nothing over a hundred pounds the first three times only to find a huge break in the plastic cart, this time however I call John Deere customer service and get the rudest young lady saying only call the distributor in your area, but I bought it from Lowes. OK I call and explain the cart is broken and the guy asks me did you get it from us? No Lowes, well call Lowes and click the phone is dead. I call and write several times and one of the emails I get back actually says that I should be dealing with a different company that has nothing to do with John Deere and even writes if I look on the label for the cart it clearly says not made by John Deere. Well that person was half right, it was from a different company alright but not the one she insisted I deal with. I call several times and finally get Hailey who identifies herself as a supervisor but does nothing about all our concerns. So again, I write into customer service and finally get a call from another man saying he is Hawley�s supervisor, but again offers no answers to our concerns. So, at the end of our conversation I ask why did you call and waste your time talking for ten minutes about NOTHING. Trust me everything I have written back and forth has been documented along with conversations to and from John Deere. In the end Lowes offed to replace the tub of the John Deere yard cart, not John Deere. It�s a very sad ending to a gift that was supposed to be a retirement gift and turned out to be a nightmare. I thought I had done my research before buying a John Deere, apparently, I didn�t do enough research to find John Deere could care less about the customer after they sell a John Deere product. Being retired does have some other advantages, I have time to write what really happens after you buy a John Deere, you should really be ashamed of yourselves.

I bought my JD D130 in April of 2017 online from Lowe's and was promised that it was and is a real John Deere made in the very same factory-installed that all John Deere tractors are built. Day one the bagger had a rip in the new jd bagger kit. So after calling I was told it came from a Lowe's close to my house. Brought bagger with rip back and they were actually pretty good opened a new box and exchanged. OK let's read book and get started tractor makes a noise so we look under hood and find nothing holding battery down so back to store again and was told jd only uses a zip tie for battery. I walked over and buy one out of my own money after spending over two grand and install it when I get home. Nest thing after useing JD 8 yard cart FOUR times with no where near the 350 pounds it says you put in the cart it now develops a huge break in tub. I call JD Customer service who tells me to call local dealer who asks me did we buy from them? When I say no he says well call whoever you bought it from. Mind you the keys for tractor say this very same dealer on them. Several calls back and fourth with jd customer service and each time sorry we can'talk help. I do finally get a superior named Hailey who is beyond no help. So now we have this tractor with 24 hours use on engine up for sale. I forgot to mention the extra blades we bought did not come with tractor and anther trip back to store. It has been a nightmare deal with jd and customer service. They don'the care at all about customer after sale.

Boy do I hope that this review gets posted so other can read how they treated my husband who has a disability and all this tractor did was cause him more and more grief, so much so that I have placed the stupid John Deere D130 tractor up for sale and said we will find a tractor that has nothing to do with John Deere. I only wish they could see the pain they caused to a man that only wanted a John Deere for his retirement. Problem after problem after problem. Stay away from this company.

My only intention here to show that John Deere could care less about anything after they make a sale. Problems ever since we bought our D130. First the bagger kit had a rip in it and had to go back to store brand new and exchange for a new one. Then after starting had a rattling so why was that? Nothing holding battery down so back to store only to find out that JD only installs a zip tie to hold battery down. So, I bought a large zip tie of course at my expense. A few weeks ago, our dump cart JD 8 yard broke from top to bottom and JD told me to call local distributor who asked did I buy it from them, no so go back to Lowes. All in all, a horrible company with over ten emails and five calls. Stay away from John Deere. Nothing is John Deeres fault ever.

Very discourteous at nw implement. Wise crack
Smart a' maryville mo greedy
In parts dept need review of customer relations
Not friendly. Want momey. No help or advice. Uncaring

Lack of concern or interest in problem.
Thanks. Jim

bought a john deere 3020 less then one year old and has been broke down 4 times now it will not start dead battery or not charging , I wish I would have went orange only has 19 hours on it , piece of real work

Cannot register or contact a real live person to help. Never buy a John deere again.

we bought a JOHN DEERE zero turn 48 " in May of 2016.. first few times it made a slight noice my husband called JD they said change oil which he did.. A few weeks later it made a big bang he turned it off immediately called JD arranged for it to be picked up, it was taken to TRI GREENE in Cornith MS... After them taking it apart my husband was notified that "he did something to the crank case to cause so much sludge in the crank case... and it would not be cover" all warranties are voided! So in order for him to pick it up he had to pay 100.00.. We still have over 2 years left to pay on it with no warranties at all.. we also purchased the 3 yr extended warranty we now have to fight to get back... This sludge looked like some sort of melted plastic all in the bottom of the crank case... the oil is fine JD keeps saying he did something to it... WHY would he sabotiage it with over 2 years left to pay on it? We now have a mower in pieces no warranty and still have to pay for it.. any comments or suggestions would be most helpful we are at wits end with JOHN DEERE and HOME DEPOT..

No resolution after a month of diagnosing ?, what's up with that. A simple problem as I see it, my BRAND NEW MOWER would not start once it was warm, I bought and paid for it 5 weeks ago, has been at the dealers ever since. They say they can not find the problem, but, it does exist.
It is very apparent to me, their technicians are not qualified.
The. The next time they call, I am going to pick it up and take it to a real mechanic.
This is the 1st, and last time I buy John Deere. May even trade it in on a Toro or something. Certainly can't be any worse.
Theodore in Whitney, Texas.

Very unhappy with P&K John Deere Tractor Edmond Oklahoma service. P&K advertises free pick-up & delivery for service. I put my John Deere in for 100 hour service and erratic front end loader "jerking" I put the tractor in 15 November 2016. Today's date is 5 December 2016. P&K advised me of problem with front end loader & cost of service & repair. It seems that if you use free pick-up & delivery they delay delivery so that one would rather bring the tractor in oneself. You would think that P&K would do the service & repair and get it done. At present time I am still waiting for delivery - possible 6 Dec 2016. I believe 21 days is a bit much for 100 hour service & repair/replace hydraulic line. They either have free pick-up & delivery or they don't. If I delivered the tractor myself I would have had it back in just a few days. False advertising.

I have not received my riding mower back from Tri Green Equipment in Athens, Alabama. I bought the mower in May of 2016 from Lowe's in Decatur, Alabama. Therefore, I was forced to check "does not apply" on several questions on the website. I am a 63 year old divorced female, who cares for my 82 year old mother who lives with me. I am a retired school teacher, and decided to purchase a new mower in the hope that it would require fewer repairs than would a used mower. This mower is still under warranty, so when the blade belt broke while I was mowing, I called Lowe's who told me they do not repair John Deere mowers under warranty. The closest repair shop is Tri Green in Athens Alabama. So they picked up my mower last Tuesday, and when I called said it could be 2 weeks or more before it is fixed. When I told the lady I spoke with that it was just a broken belt, she told me they had to inspect it to make sure I had not run over a stick or sweet gum ball! Surely, John Deere mowers are better than that! I also should mention that I am a fanatic about picking up sticks before I mow.

I am having second thoughts about this mower, and realize I should have bought a Snapper, which is the mower I used for 20 years before I purchased the John Deere. If I could return it to Lowe's and get my $1500.00 back, I would be much better off! I regret buying from your company, and would not recommend it to anyone.

Rhonda Hudson
Decatur, Alabama

I went to my nearest dealer and they were not help at all. I guess when possibly spending $22000 it isn't worth trying to get my business. Corporate customer service was just as inept. I'll buy elsewhere.

Charged for repairs that didn't fix problem. Pick up lawn tractor 3 times before it worked. We complained about the price and time they had the tractor because we had to spend $400 to have our property mowed during the time they were trying to fix it. Bad service people! We finally stopped paying the bill and they continue to add $25 service charge on it each month.

I used Tom's Lawn and Garden in Portsmouth RI. I was told i needed a new engine in an 8 year old riding mower. I was told i would be given $100 towards a new one. After deciding that didn't sound right, i picked my mower up and after a 5 second visual inspection noticed a dead mouse. After spending half an hour and $0 cleaning out aouse nest my mower is running lile new. They are either completely incompetent or are completely dishonest.