Kindle Customer Service Complaints - page 2

I have spent over a thousand dollars on Kindle books, but now my Kindle has become flaky and recently completely flushed its contents. Since then I've been able to download a few titles, but other titles just seem to be impossible to reload onto the machine. So my "investment" in kindle books seems more like a rental; I only get to read them if I buy a new Kindle.

By contrast paper books I bought still exist and can still be read.

Kindle customer support? Yes, try to actually get any for an issue like this. It is a web-site runaround.

In summary, the Kindle is a nice idea but I regret having bought it and I regret having bought any content for it.

I've had a terrible time updating my credit card details. It took hours. I received a series of unnecessarily unpleasant e mails from Amazon. Over a week or two while sorting this out I made a series of attempts to purchase a particular book. I was interested and dismayed to discover the book was a different price each time I inquired. The price ranged from $3.50 to $10.50. I ended up having to pay $9.50 or thereabouts. When I spoke with someone at Amazon I thought he was evasive. He said it had nothing to do with Amazon but rather the author or publisher. I didn't believe him. I now feel concerned..I don't trust Amazon.

I have purchased a textbook via Amazon Kindle because I do not have time to wait for delivery. This book has no page numbers, just Location numbers. The course work only references page numbers. There is no available mapping of locations to page numbers I can find. I have searched for terms, found in the index of the book, which then references page numbers! This is virtually useless! My only other option is to go through every search result to try and locate where the course lecturers were referring to. Surely, if you are going to allow authors to use only Locations in the book, then also do a mapping and ensure the index references Locations.... Please, how is anyone supposed to use a textbook in this way.

I've ordered several books on my Kindle. A couple had more mistakes/typos than I appreciated, a couple had only minor ones. But my recent order, The Old Curiosity Shop, was a complete disaster, impossible to read, words and sentences in chaos, unreadable to say the least. A disaster, like I said.

I returned a kindle-ups 126020197846079121 I have not received any information

I can no longer purchase books on my oasis kindle. I checked my 1 click settings. Still getting incomplete purchase message.

When I make comments on certain parts of text in a book I want to share those notes via my own email so I can use the information. after I sent the link to my email it just keeps telling me Oops we couldn't find your book. please phone me on to advise me how this issue can be resolved. I would like to have access to all my notes made in book so I can paste them in excel spread sheet.

My kindle won't allow me to register either as old or new customer having cleared all information to try clear some memory. With even just 2 books messages came up that memory was full.
I've spent hours registering my wife many times but when trying to buy a book I am asked to register again and and again.

I want to cancel a book I mistakenly ordered. The account is under my husband and he can't remember is password and his email has long since been changed. The book is called "What comes Next and how to like it" by Abigail Thomas. We are in or 70's and not that computer smart. Thank you . Katherine Lahanas crouch

i am soooooo frustrated. I have called kindle CS numerous time to pay my bill. I have moved numerous times but have am order number but they can not help me. I just want to pay my bill so i can get books. i do not remember my past address. Uggg so frustrating.

I have had three issues with the inexpensive 7" Kindle Fire Gen5 and have had 16 online chat sessions and have not had and success fixing the issues at all. Amazon Fire customer support help is not qualified to be offering customer support. This has been the worst customer support.

Your Kindle is great except for one big frustrating problem with your search engine: It always starts at the beginning of the book, and it stops its search after a search count of 100. And my big books have words and phrases that go beyond a count of 100!



My problem would be solved if you could expand the Kindle search count beyond 100. How about 1,000?



Or give me the option to have it start the search at my selected location in the book. That way I could search the whole book in segments of the 100 count search engine.



Phil Dunn

I bought a kindle paperwhite 3g no ads for around $200, 2 days later it was accidentally placed in the wash and ruined, amazon support pretty much told me I'm SOL, and gave me a $15 coupon if I wanted to purchase another. I may be unreasonable or not, but being I'd just spent 200 to have a kindle for 2 days, I feel that as such a large company they could have done more. I explained I had to sell my laptop just to afford the 1st one and was told that I should then get a cheaper model, in which I explained that the entire point of my purchase was for the free 3g being that I have no internet connection. That's when I was pretty much told I'm just SOL then. I posted on their forum where I'm pretty sure fake people from amazon tried to disrepute me, and I say it was amazon pretending to be fellow customers because the comments were extremely rude and held info that I didn't post, but only spoke with their customer service about.

I just started reading 'Introduction to Quantum Field Theory' that I purchased on Kindle quite a while ago?

It is defective. Symbols in text show up as a 'box'. This makes it unreadable.

Does 7 day limit apply to books that are defective?

I am on my third kindle. First one was fine but just wanted a newer version. 2nd one I had just a little over a year and the charging port messed up and wouldn't charge. (Of course just out of warranty) I broke down and purchased a new better kindle. Again just a couple of months past warranty and the charging port is messed up again. Called them twice and said they would give me a discount on a replacement. Wow a whole $50.00. You would think as expensive as they are they would last longer than a year and a half. Now I have 2 kindle that won't charge and they tell me they can't even be repaired

I use to kindle all the time. Now I abhor trying to look up new books to read. The book filter system update looks readers to corporate approved books. If you wanted a new release within the last 30 days, you must use the publish date filter. You will be sent to books to be released in 2051 and work 15 minutes to reach books released "this" week. The user friendly approach is publisher recommend or rated books I've already read five,4 3 2 1 years ago. The released books in the last 30 days option is now gone. I've canceled the kindle book club option.

The kindle fire is the most y ANY of the apps that you would want. (E.g. YouTube, gmail, etc.)

Kindle and Amazon are the most dishonest company I know, they have stolen all my content from my kindle reader and have not restored it. I will never deal with kindle or amazon again.

When I first bought my kindle I honestly really liked it, I had had a different kindle for so long and I loved my new updated version. A few months ago it updated automatically and the format of the entire device changed and I HATE it! I have been spending a very long time trying to figure out how to change it back but I can't it completely ruined my kindle. Had I seen it like it is formated now I never would have bought it! I don't know if there's a way to change it back but I do know I cant use it like it is.

I lost my kindle and purchased a new touch screen kindle which without asking me was up dated and now it is difficult to use ,also I am fed up with amazons adverts and continuous contacting me I will never recommend kindle to any on eone . My old one had served me for 3 years with out all this hassel

Saw on my kindle to pick 3 magazines from the ones pictured for a free issue of each, NO STRINGS ATTACHED. Then it said after I get the magazines in 30 days I will have a years subscription. I DO NOT WANT 3 SUBSCRIPTIONS. IT WAS A LIE!

How do I cancel this order? I will not pay for them.

I have treated my Kindle Voyage gently - never dropped, never got it wet. Two days ago the screen froze up and Kindle advised that this is not uncommon with electronic devices and I would have to get a new one at $280 - but they would give me a $10 discount as I was a good customer. Well I'm not anymore. Why would anyone buy another product that becomes useless and unfixable for absolutely no reason? It is barely 2 years old and has been used rarely. This former 'good customer' expects better than that. Beware!

I am unable contact kindle customer services to return a defective book " Physician Compensation".

I have had three different Kindles since Dec. of 2011 and the first two I absolutely loved. Nothing was really wrong with the first one, I just wanted to be able to see the cover of the book I ordered and couldn't with my original one. I absolutely loved my second one and was very upset when I accidentally broke it. I went out and bought a new one to replace it, unfortunately I have not been impressed with it. For just over a year now I have had numerous problems with it, which eventually I was able to figure out how to fix. However as of today I am finished with this Kindle. Its not that the Kindle is broken or giving me problems per say, but more of the fact that I cant stand the updates that changed it. I understand that the purpose of updates, but every time I get use to the newest updates, my Kindle updates again and I have to adjust to the changes yet again. I just walked in and found my Kindle had updated while I was out of the room. I looked to see what the new changes were and was annoyed when the way I normally would unlock my Kindle didn't work. When I finally managed to get it open, I found that my Kindle now looked like a tablet. I'm sorry, but the whole purpose of me getting a Kindle was so that I could just simply read book and have easy access to said books. Instead of my books covering my screen I now have small apps the size of my thumb nail covering my screen. If i had wanted apps covering my screen I would have simply gone and gotten a tablet and just downloaded books onto that. Therefore I will be clearing out the data on this Kindle and selling it. I haven't decide what I will do to replace it, but I can't stand this Kindle anymore. I'm hopeful that the next one I get doesn't give me the same problems.

Accidently ordered a book I've already read. Trying to return it same day within the same hour (I'm not a speed reader) and I did go to manage my acc't. This book is $11 and some change probably 99 cents. I the went to my library of ontens { } and return this book was not available probably because once I realized my mistake I had hit delete before I went to manage my account. Anyhow at this moment I now own a book I've already read thru my local state library and I never purchased said book b/c it was borrowed from my hometown library thru the state. HELP me get a credit please