LL Bean Customer Service Complaints - page 2

I am only too happy to write this review. Like many others, I confronted a customer service person who didn't have a clue about my longtime agreement with ll bean that since I have to buy two sizes of shoes as a result of having polio as a child. The founder's philosophy of what was once a wonderful company guaranteed that for a person such as I that one of the two sizes should carry a 50 percent discount. Last night I spent an hour and a half trying to explain this to a .woman who just couldn't get this through her head or didn't want to. She said I had not received this privilege, but, as she looked at myy purchase history, she did see that I had received a 25 % discount on each pair. Wouldn't that be the same as 50% on one pair? Honestly! She also said the company also considers this a split pair and sends only one shoe of each size. This is not true, either. I have always received both pairs. What planet is this woman from and why is she an employee of LL BEAN? Check out who was working in the "special" customer service for cases such as mine on the evening of February 8. She needs to be fired!

Returning all of your LL Bean merchandise is a great way to kick off your lifetime boycott of Trump's favored retailer. Thanks for the heads up, Donald!

Parents bought in the 1960s

And 70s because of great

Costumer service fast foward

Me last 2 calls one month

Ago told 2 .com

What happened to you

People

I no longer want to

But from you it is so

Sad my parents bought

From you 50 yrs ago

And I have been for

30 yrs and I know my

Mom would be very upset

If she were alive

Knowing your costumer

Service went from an A to

A D

Please please

Stop sending catalogs

Leslie Michelson

I received 2 pair of pants too long so went to store to return to avoid xmas rush. Reordered pants and still have not received 1st refund ending up paying twice for same order and it's over a week

I am on my 3rd pair of Womens Kennebec waders with the 'new seam technology ' ??.... all have leaked in the right foot/leg.
I paid $4 for the 1st pair , when they leaked I gave it a 2nd chance , then when those leaked I gave it a 3rd chance. Well 3 strikes & they are out !! I am done... BUT ,now I am stuck with a $254 gift card that I will NOT use....& they refuse to give me a full refund. Is everybody aware of this ?? I should be stuck with a company that I no longer wish to do business with ? Great return policy but too bad if you want your money back.

I have been trying so hard not to give up on LLBean but they are making it easier and easier to consider. They have given up on those of us who have been with them for years relying on the consistency of size and quality. They have given up on us middle age to older women who don't necessarily like our clothes "slightly fitted" and have been able to buy "relaxed fit" from LLBean for years..... until recently. They added new styles but kept the old tried and true ones....until recently. If you bought something you liked last year, do not be surprised if you can't find it again this year (Men's ripstop cargo pants). Quality control appears to be down the tubes. The fact that I can buy 4 pairs of the same pants in 4 different colors and get 4 different fits is just plain wrong. Yes, they take items back, but they can't keep relying on their easy return policy to keep people happy. I HATE having to return things. And what's with this new exceptionally high/long rise in women's pants?? I can pull some of them up to my rib cage. I would expect these types of clothes from KMart or Walmart, but not from a place that sells simple knit pants for $50. Go back to less fitted clothes. Keep the styles that people buy year after year, Offer more fits for each item, offer more color choices than black, navy, stone and khaki...and sometimes olive. Make some of the shirt choices a little longer (as an option maybe) offer real relaxed fit along with your fitted options for the same garment, and remember, just because some of us need a little more room in the upper body area does NOT mean that we have necks like linebackers...snug them up a bit. I WANT to be able to rely on LLBean choices again. I want to know that once I find a garment I like I can just keep ordering it over and over again. They just aren't listening and the only reason I can think of is because they have given in to the greed mantra of big business.

Mine is just a general observation of the last few years after having done business with LL Bean for more than 30 years. The quality of your men's clothing products has been on a steady decline. I refer to all shirts mostly. Given the steady decline in quality and the steady increase in prices, it seems LL Beans has chosen the GREED IS GOOD mindset subscribed to by so many people and corporations these days. Also given that they pay very little for the creation of their clothing products, from Asia mostly, LL Beans profits are clearly astronomical. Seems sad to see such an esteemed Maine icon lose their way. Any company/corporation anywhere should be content to make a "fair profit" and not succumb to this excessively greedy WHATEVER THE MARKET WILL BEAR philosophy which sadly pervades our country these days.

Dear, Ma'am and Sir.

Hello I am 14 years old and I have a exciting new ideas for your awesome company. LL Bean snow boots for your amazing pets IE. Dogs and cats! I am excited about sending you my idea. Please let me know if I can design for your company. I have a very deep desire to design,anything my heart has passion for! Thank you for your help and time. I look forward to hearing from you soon. Grace. My mom has to send this from her email address because you see there are some very different people in this world, and you have to be careful! Grace L.

Ordered an item by phone on December 21st. Was promised delivery before Chistmas.
Although I live in Pownal and was planning to go to the store to pick up the item my wife had pointed out she wanted for Christmas I was relieved to order it as I was somewhat immobile because of a knee operation three days ago.
When checking on the order today on line it showed they were out of the item. A follow up phone call confirmed this. They also checked the store to make sure they were indeed out. I wonder why I was not notified until today (12/23)
Very disappointed. We are good regular customers and this is a bad time to be let down.

I returned a pair of boots on October 31st via UPS. Tracking showed LL Bean received the boots Nov 5th.it is now Nov 19th,and still no refund. I called customer service and was told refunds could take 1-2 weeks. Well,it's been 2 over 2 weeks,and still no sign of a refund.No e-mail,no money returned to my paypal, and no satisfactory explanation as to why. Very displeased!

UNBELIEVABLE! LL Beans guarantee policy is a joke. Approximately five years ago, my now ex bought me a long winter coat. It was a beautiful color, fit perfectly and was very warm. The only problem I had from the get go was the zipper. I called customer service to see if they had the same coat for a replacement and if they didn't have the same size or color, we'd go with a different color. Well they didn't have either, so I kept the coat. As time went on, I disliked the coat more and more. When it was time to wash the coat and mind you, I followed the instructions to the "T" and I ended up with a flat coat that was no longer warm. Called LL Bean and still no coat that would fit my needs. Here it is five years later and I find the coat on LL Bean's website. I call and explain the situation and guess what? Remember the guarantee, that they will replace it. Well they won't unless I pay the difference from the price then to what it is now. THEY DON'T TELL YOU THAT ANYWHERE ON THEIR SITE! So in order, to get a replacement I HAVE to pay more. That's crazy. I won't even get into the problem I have with their winter boots. If their NOT going to honor their "GUARANTEE" they should remove it from their site and remove it from their stores. Oh and one more thing, the employee's at the LL Bean location in Nashua NH really do need to brush up on their customer service skills, their lacking big time.

The Newcastle henley I bought has to be one of the worst I've gotten. It is flimsy, poorly made, and came out of the dryer wrinkled and out of shape. I followed the washing instructions c are fully to no avail. I am totally disappointed in the quality of this top. I doubt that I will even try to wear it.

Visited the Freeport store on 7/13/2015 looking for a kayak carrier...1 employee there with multiple people waiting to get assistance..very disappointed and left after waiting 30 minutes.. downstairs where the bikes were there were 3 employees standing around. Again..very disappointed with the lack of service.

I hate to be negative as I really like LL Bean and their products, but it seems their gift card issues continue and the lack of assistance from the customer service department in quickly resolving the issue is very disappointing (Ol' Leonard Bean must be turning in his grave).
If you want to give gift cards to your family and friends that don't work and have LL Bean require them to tell the purchaser to call LL Bean directly and fix it, by all means this is the perfect gift path for you.
I'll never pursue gift cards from this company again. It is 2015- you'd think they would have it figured out by now.

Customer Service, L.L. Bean
After a third, frustrating phone call with L.L. Bean this week, I am writing to explain why I will no longer purchase your products for holiday gifts, nor will I recommend your company and products favorably to others. A family member for whom a Christmas gift had been purchased received the order of another L.L. Bean customer. When the family member contacted me about the error, I contacted the company and the correct product was then sent to this family member. He, the recipient, was provided with a return label, and, per his report, the incorrectly shipped package was sent back to L.L. Bean. Approximately one week ago, I received an invoice from L.L. Bean stating that I was responsible for the cost of the INCORRECTLY SHIPPED item, because, L.L. Bean was unable to document that the item had been returned. In this and the subsequent conversation, I was asked by a customer service representative, and a member of the research department, if I would provide L.L. Bean with my family member’s contact phone number so that they could inquire about the manner in which the missing return item was shipped. It is absolutely inappropriate to request that a customer provide another person’s phone number! I would never provide another person’s private information to help solve a company’s shipping error! I was also told that it is L.L. Bean’s policy to bill the recipient for the cost of the item that the company erroneously ships, thus placing the financial and inconvenience burden on the customer who was unfortunate enough to be the recipient of a gift from L.L. Bean. A letter and invoice stating this was then mailed to the unfortunate recipient of my gift. This is simply unacceptable.
While I can appreciate L.L. Bean’s interest in determining the nature of the order/shipment error so that process corrections can be made, I do not understand how L.L. Bean’s mistakes become the financial responsibility of the person who receives their incorrectly shipped orders! When did it become more important for L.L. Bean to recover missing merchandise than to ensure that its customers do not feel anything but satisfied and confident in the products and customer service that L.L. Bean was, heretofore, noted for? Instead, after 3 phone calls, I felt “challenged”, “argued with”, and was made to feel that my position of not providing another’s personal information was interfering with what was portrayed as a reasonable attempt to recover erroneously mailed property. Needless to say, I will no longer purchase anything, for my own use or as gifts for others, from L.L. Bean as dealing with this shipping/tracking error, and customer service/research department has proven to require more time and frustration than I am willing to accept or repeat. That is my “100% Guarantee.”
Sincerely and with Great Disappointment,

Customer service not very courteous. I exchanged a pair of boots because first pair too big. Prior to the return, I contacted customer service to clarify return shipping charge policy with returns. I was told to write on return slip that customer service said no charge, which I did. However, I was charged for shipping so called customer service and was told shipping charges would be refunded. However, the customer service rep made a point of lecturing me to be sure I understood their policy is to charge return shipping for future reference. He was somewhat rude. The boots were good, but I'm not sure I would do business in the future with a company whose customer service reps feel it's appropriate to lecture what would have been a return customer.

Got a pair of mittens for xmas for what they cost they are not warm which they are suppose to be I have cheap pair that are warmer so if looking for warm don't buy these

Worst customer service ever. Sad, because they used to be good. I returned a jacket that received as a gift for Xmas and still had tags on it. They wont issue a refund and my size is sold out....plus I had the gift receipt...all this despite "standing behind their products"?? What a ripoff!

I had a terrible experience at LLBean as they sold me a credit card after I was done ordering. They told me it was a store card and then when I found out it was a credit card, they refused to withdraw the application!! I will not shop there again. Barclays (I found it was a Barclaycard Visa would not help either. False advertising/scam.

front pockets too small, material thin, waist band too lose.

Expensive to return at 6.50. Bought pair of jeans--too small---so I can exchange for 6.50 and hope new ones would fit or another 6.50----foolish policy for clothing. Will not buy from them and risk poor fit

Received a gift card from LL Bean and wasted 30 minutes on line trying to redeem it. Kept getting "Previously redeemed or not accepted" when trying to pay. finally had to call and got a rude witch who INSISTED LLBan.com did not refuse card...

so according to LLBean, 1) I am a liar, 2) their system cannot make mistakes, 3) they do not have to apologize.

Right!! Back to Cabela's for me.. and I told the sender EXACTLY how I was treated by LLBean.com

Terrible customer service, rude staff. Does not honor what is listed on website.

Two pairs of Women's Comfort Mocs began to come apart - the rubber sole was coming apart. Called customer service, told to return them for exchange. When I got the exchanges, I was given credit of $19.95 for one pair and $14.99 for the other pair. AND I was billed $49.95 for EACH pair they replaced. Called cust. service again and was told this is what they do, they credit what they believe I paid and bill for full price at today's price (and not even 10% off since they were on sale).
No more llbean for my family. We have waterproof hikers, turtlenecks, sweaters, kayak gear, other Comfort Moc shoes, and other things, thinking the warranty would be honored. But at a cost of $68 charge when their shoes were defective doesn't seem like a great warranty. Don't buy into their wonderful warranty scam. We wrote a comment but it was never posted on their site.

I mailed a return to llbean on dec 11 and it is dec 27 now and they claim they have not received my item I used return label and ups! I simply wanted to exchange a large for a medium . I went to one of their stores with receipts and proof and they had the medium at store and they would not give me one and it is now on sale they told me to buy it ! Disgusted long term customer