Magnavox Customer Service Complaints - page 2

purchased TV from Targate Magnovox within the first year we had to send back to get repaired
for 70.00 second year its gone out once again. Magnavox your products suck. know i am stuck with a 2 year old TV that doestnt work ... i will never
purchase any thing from Magnavox ....

to whom it may concern. I bought an hdd, dvr, dvd recorder
with 500 gb of memory with a digital tuner. the unit will
no longer accept format a blank dvd nor will I play a dvd.
in the past two days I have been trying to get some one to help me resolve my problem. the dvd recorder, player is broken. I have spoken to several of your customer service agents and in their questions it has been suggested that I have no idea what I am talking about. I am using defective disc or disc that can not be used in my area. I guess your customer service agents serve only the company and not the customer. I was tempted to buy a new unit but since it would be another Magnavox product I will pass. when they say you have to pay for life experiences I guess this is one of them. there was one person that tried to help. her name is Victoria. I can not word my remarks any stronger. it will not be a surprise if I do not hear from you. goodby.

Just wanted to say thanks for a awesome product. My wife and I have been married for 25 years on march 4. Our first thing we purchased was a magnavox 19 inch tv. To this day, 25 years later,it still works, and we still watch it everyday, and it
One thing we still have since we got married. So thanks for a great tv.

Called numerous times regarding purchase of Magnavox DVD Recorder MDR533H7. Although fixes were offered nothing worked. Device is 40 days old. When I requested a replacement unit, customer service offered only a refurbished unit in 4 wks. Warranty says 90 days for free labor parts or replacement. I believe 4 wks is too long for resolution of problem and I was not willing to accept a refurbished unit for the new one that is less than 2 months old. I am very dissatisfied with Magnavox. I have purchased 3 units from them in the last 5 yrs. They all failed. I will never buy Magnavox again. Thankfully, Amazon helped us out on this purchase. I am grateful for Amazons help and understanding.

Called numerous times regarding purchase of Magnavox MDR

I came upon this site,and i'm amazed that so many people have the same exact story! It appears the Maxnavox is very aware the they have a problem with their flatscreen Tv's. And to pour salt on a wound,they want you to spend more of your money,rather than to step up to the plate and admit there's a problem. The outcome of this is too boyott Magnavox,contact friends via facebook,instgram,tweets. Dont allow this too contiune to happen.

Ironically I just received an invitation from Magnavox Corp. to purchase an extended Magnavox Extended Service Plan on my 26" LED TV before the warranty expired. My TV's input power supply had failed last month, so I tried to find out if I had any opportunity to get it fixed at a service center under the warranty provisions. Well its like emailing and calling a brick wall. Thought you might like to see the come-on they sent with the extended Service Plan invitation.
"Since you invested in a Magnavox LCD TV, you've been enjoying advances in LCD TV design and technology.

Before you know it, your manufacturer's warranty will expire, so there's never been a better time to extend your coverage. Maximize the life of your product and avoid unexpected repair bills by purchasing a Magnavox Extended Service Plan. It's simple! Just click on View Offers Now and enter your invitation number to select your extended coverage term.

Our extensive nationwide service network consists of factory trained technicians who are committed to keeping your product in good working order. After all, no one knows more about your LCD TV than we do!"

What a pile of horse hockey!

I called to ask about a problem I was having with an electronic product I had purchased less than 30 days ago. After spending some time on the phone with the customer service rep she advised that the unit was defective and needed to be serviced and that they were showing it was out of warranty. I told her I had ordered it less than 30 days ago. She asked where I ordered it from. I told her Amazon. She said there is no way of knowing how many people may have bought and returned the unit before I received it. Okay, that is true. But what she told me next was a real hoot. She said the original purchase date was in 2003! I told her this product did not exist in 2003. She said it could have. I assured her this one was not 10 years old. Nonetheless, Magnavox does not intend to do anything to remedy the situation and the lady I spoke to was rude as well. I called Amazon and spoke to a very courteous lady and explained the situation. She said I could return the unit for a complete refund or receive a replacement item. And of course they would send me a prepaid shipping label for the return. Yeah for Amazon, boo for Magnavox. I would have to agree with the comments made by others - stay away from Magnavox products.

I purchased a 32 inch magnavox tv for my daughter on 1/27/2013. Brought it home and set it up and it did not work. This was pretty upsetting and disappointing. One would think this is a NEW tv how can this be. So packed it up and back to the store we go. This was a couple days later. (02/01/2013)They exchanged it without a problem. Home we go,set it up and it worked. WOW right....that is the positve side of this story.One might think why did she buy another Magnavox? As of today I ask the same thing?? On dec 12th the unit just blanked out. We did all of the trouble shooting we could but nothing worked. Called Magnavox. They said that it could be fixed for $70...I said WHAT, needless to say i will never buy another Magnavox tv or any of their products again. Advising you as well.

11/19/13

I am going on every site possible to warned people about Magnavox TV's and their warranty manufacturer Funai.
I purchased a Magnavox TV from Target Store in 2012 during black Friday sale. It went out on me before the 90days warranty with Target. I was able to return it to the store and exchange it for a new one. The new TV only lasted for 10 months and I had to go through the manufacturer warranty, which is a company call Funai. I called them and I was told that my TV was still under warranty with them and that I had to pay $110.00 for them to send a box out for me send it back for repairs by FED-X. I was also told that if my TV could not be fixed they would send out a re-furbished TV like new.

I was a little upset about me having to make an additional payment to get the
TV repaired. I received the box within 2weeks and I immediately packed the TV into the box and called FED-X to pick it up. I was without a TV for six weeks, and it was very difficult for me not having a TV to watch football games.

The TV had a power problem, it would not stay powered up for some reason another. When I received the TV, back it was all scratched up around the screen and scratches’ on the screen it was horrible looking. I could not believe Funai would send me such a defected TV.

I called them the next day after receiving the TV and explained to them the defects on the TV, I was told to take pictures of the damage and send those pictures by email, and someone would call me back once they received the pictures. The next day I received a called from Funai Rep. apologizing and they would send me out another box for me to return the TV to them in for repairs. I told the Rep. that I had been without a TV for six week and that I was a disabled woman and my TV was entertainment for me. I asked if I could talk to her supervisor and she put me on hold for a few minutes. I had suggested to her if they could send me another TV out by FED-X and when I receive the TV, I would give FED-X the defected one to be mailed back in this way being that it was their fault on their end I would not be without a TV for so long.

The supervisor told me she would have to call me back after she talks to her supervisor. I waited four days and no call and I had to call her back just to be told her boss have
declined my request. Therefore, now I have to be without a TV again four to 8 weeks.

I thought consumers should know about this matter and I would not buy another Magnavox TV. I am going to go to Best Buy or Fry’s to purchase me a TV and give the Magnavox away to charity.

I just wanted to let you know that I have an old console style televison that i bought at least twenty five years ago. It was a display store model that has made at least 4 moves, one cross country. It has been in storage twice in non climate controlled invironment for 7 years. My big screen tv went out a few days ago so I brought it in, cleaned it up & plugged it in hoping that it would work & it did! The picture is still crisp & clear, sound it excellent and I'm amazed at the longevity of this tv. I've never written to a company about their product but I really thought you should know what an exceptional televison you created. I even posted pics of it on facebook. I would like to replace my big screen at some point & I will definetly be looking at your product line. Thankyou,

YOU REALLY need a Customer phone number to call to get a live operator. Not a web site..if you intend to keep baby boomers in the loop and we are millions strong. We don't like internet connections to customer care centers where there is NO person but texting back and forth online. Forget that stuff.



Call and lets get the word out that you are customer friendly.



Jack



Phoenix Az.

Boy Howdy Yall Dont Care Much For Your Company How Does Anyone Still Have A Job I Just Bought A Zv427mg9 Dvd/vcr 11/4/13 After All The Bad Comments I Have Seen I Will Be Takin It Back On 11/5 13 Before Any Thing Goes Wrong With It And Get My Money Back And I Will Not Buy Any Magnavox Products Ever Be Seein Yall In The Welfare Line Hahaha

I only made it nine months with my 32" LCD Magnavox TV.... I called customer service and they wanted me to take the TV to a repair shop 45 miles from my home or pay $70 to them to repair it. I wish I had read all the comments on this site before making the purchase. I should have known better.... the TV was made in Japan!

i called on the phone to get help with the instalation of dvd/cd player with video cassette recorder. what i got was no help and a lot of frustration i spent 103.oo for that. magnavox my o my.

These people who are handling customer service are rude and incompetant. I know they have these jobs because they are a minorty BUT CAN I get some help PLEASE

I have tried to get help three times now since yesterday and the people I have talked to are incompetant. Please where can I get my answers answered. Everyone was American but seemed to be ethnic and unaware of how to talk to people.
STUPID but glad that they are working now and hopefully off of welfare.

Fist, I am on SSI and I had to drop my Drict-tv services due to the hiht bills and then the tv I had quite working so a frind gave his Magnavox and stated he could find the remote so I tried to hook my dvd up to the tv and getting nothing but snow. I was told that I needed a code so I got on the computer and found a tv repairman whould answer or give me info on what to do, but he wanted from $14.00 to $48.00. I then searched for Magnavox headquarters when I started reading the complaints about magnavox so I did not get the phone number because there is two things I hate more then anyhing and they are being put on hold and get the run around because no one can or will you answers to help. All I wanted to know is, if I needed a code and howto get my dvd to work on the tv without the code since I don't have the remote? Maybe, just maybe Magnavox needs a code to run the company and no one in the company knows the code. Magnavox, if you want to know what your code is to run your company, well I will tell you. The code is kindness.

so I bought this brand new Magnavox TV with money that I received for Christmas Dec. 2012..
3 weeks after the 90 day warranty the TV just stopped working, I called Sam's Club and ask them what do I do they said if it's within the 90 days simply return it to the store will give you a credit or give you new TV when they check the receipt on their records they said you're past the 90 day. You need to contact the manufacturer. so I contacted manufacture the manufacturer is now saying that I have to pay to have my TV fixed. this TV what brand new in the box this is wrong I mean I paid $275 for my TV and at $275 was Christmas money and now I have to pay more and this sucks it freakin sucks I don't make that much money to begin with and now I don't have a TV it really does suck and I don't know what else to say but Magnavox TVs a crappy I've read many reports on the blog site and other ports where all I see is Magnavox TVs suck brought a TV home open it up come to find out it was using did not work bought a brand new Magnavox TV 6 weeks after we purchase the TV TV stopped working now we're fighting just to get a brand new one un freaking believable and now I'm stuck with the TV that I can't use I hate you Magnavox I think all the people who had Magnavox TVs that the TV is is going bad on them and they're just getting screwed around. I think we should all contact a lawyer all get together and file a class action lawsuit against Magnavox.

I agree with all the complaints. Magnavox is the worst. Yesterday, in the snow, I went and purchased a brand new Magnavox TV, I thought, only to have opened the box and found a used TV set which did not work. When I called Magnavox I got some twit named Bree who very disinterestedly said I can't help you unless you find the SN. OK where is that on the set I asked, I don't know go look. Rude,useless Twit. I am returning the TV and never buying a Magnavox or Philips product again as Philips owns Magnavox.

The worse company. Do not buy a tv from them. Called because ive had my tv for a little over 3 months and the sound went bad. Customer service is no help. All they want is your money to send the tv to them to fix. Why is there a problem so soon with a 3 month tv? Customer service asked me to do one thing and then said there is something internally wrong with the tv. Your out of the 90 day warranty, but for $70 you can send it in to us to look at and fix. What the heck, you didnt help me at all.

I am completely disatisfied with Magnavox customer service! I purchased 4 BluRay players prior to Christmas 2012. Three of the four have gone bad requiring a replacement. The first 2 could be taken back to WalMart within 90 days. Now, customer non-service is stating that it will take 3-5 weeks for them to replace the last one because their dept. who sends return labels doesn't work on weekends and takes 24-48 hours to send a label VIA EMAIL. Are you kidding me? The supervisor did nothing but quote 'pat' answers and 'company policy'. I will NEVER deal with Magnavox again. As far as I am concerned they sell garbage and then do not support it. The BluRay overheated and started smoking! Obviously they are not going to repair. There is no reason that they could not verify with FedEx when the product have been picked up and send another immediately out. I worked for a large manufacturer and know that this is possible if they choose to.

Well I feel I have been royally screwed. My husband bought me a 32" Magnavoox (NEW) for Christmas 2012. 6 weeks later the TV goes out. We spoke to a representative & were told we would get a new replacement TV. That was Super Bowl weekend. 3 weeks later we received a remanufactured TV, I called Maganavox & spoke to a very nice person stating they would send me FedEX mailing labels to return the TV via email & that I should have Mon or Tues. Thursday I called again & spoke to another person who put me on hold she thought she only put me on mute. They spoke about me like I was stupid. I ask for a supervisor who I am sure was not one & he sent me the FedEx labels. We returned the TV. I received a TV from them this last Saturday & it was the same remanufactured TV. I returned it. I guess they thought I was to stupid to have pictures of the TV's they sent. Now I am fighting to get a NEW TV since the original was only 6 weeks OLD. I will never have a Maganox in my house again. They suck!!!!! Irate in Indiana & just begun to fight the Corporate BOYS.

This company is completely unreachable when it comes to customer service.
Apparently this company sees a distinction between Philips Magnavox products and Magnavox products. I don't.
My tv simply says Magnavox on it. So when I want to call someone for help with the sound on the tv, Magnavox won't help because it's ``not one of their products.'' If you try calling the other number for Philips Magnavox, there's a recording telling you no one is going to answer and that you should look up help in the yellow pages.
What kind of messed up company is this???? I will never ever by a Magnavox anything until the day I die.

DO NOT BUY MAGNAVOX!!!! I have a 40" LED TV I purchased new. After 9 months it stopped working, I called the Warrenty number and their customer service representatives are aweful! After an hour she finally submitted my request and informed me it would take 2 weeks for me to recieve packaging, 4-8 weeks for the repair, and approx. 2 weeks for return shipping. She then asked if I still wanted to proceed?
Sony, Samsung I have dealt with their warrenty and it is easy and fast, this is a joke!!!!