Magnavox Customer Service Complaints - page 3

The instructions to ask for a live person by saying agent does not work. The first thing it tells you when you call is a live agent is not available and then does not give you any choices. i will NEVER buy another magnavox appliance!

I called in for support with my TV and gave the model number listed on my manual and also on the back of my TV and the rep. said she could not help me unless I gave her the correct model number. I told her that was the only model number I had and she kept insisting it was the wrong number and could not help me unless I gave her the right number. What other number is there except for the number on the back of the TV and on the manual. She offered no help.

Worthless company. Having blown non-salvageable $79.99, my next best option is to vent anonymously online.



I bought a $79.99 Blu-Ray player as an accessory to my new HD television on Black Friday of '11. The Blu-Ray player stopped working after having it for less than a year. I did not call until today, so I guess that is my fault. Customer support did not offer any help, as I was "way over warranty," which supposedly ended on 11//28/12. Her recommendation: plug the DVD player into a different TV or try a different HDMI cable. Having already explored those options, as any reasonable human being would, she recommended I purchase a new DVD player. Fan--tastic, $79.99 (plus tax) down the drain.

Absolutely the worst company i have ever had the misfortune to deal with. Never will I buy anything from Magnavox again. They suck!!!!!

We purchased a Magnavox television for my daughter's Christmas present. Upon removing the television from the box, we noticed the television was damaged. Three calls to customer service, which all of my calls were disconnected, there is no resolution. I was informed the warranty doesn't cover physical damage. The physical damage included damage to the screen. This is a worthless product and a worthless company that won't stand behind their product and has a horrible customer service department.

Bought a 32' TV and here I am not even a year later and the cable bolt ripped out of the back of the TV. They want almost $100 to fix it when I only paid $200 for it. Now why would I pay half the amount the TV cost in the first place to be fixed. It hasn't even been a year and I think it should be fixed for free. I will never purchase magnavox ever again!!

Very disappointed in Magnavox customer service. I have a 37" Magnavox LCD TV. I have had it 9 months and now have a red line going across the screen. Magnavox informed me that yes it was still under warranty. However, with the warranty it will cost me $110 to get it fixed and it will have to be shipped to Magnavox for repairs and if they cannot repair it they will send me a refurbished model. They also informed me I will not have a TV for about 4 weeks. What kind of warranty is this. I will never buy another Magnavox product after receiving this kind of customer service. Shame on you Magnavox.

I am very disappointed with Magnavox customer service. I recently purchased a brand new LCD television from this company. Within a few days, it already stopped working. I called the company to resolve this problem. I was told to send in my receipt, which I faxed over immediately. No response.

I called the following day and was told the only thing that I was missing was the serial number on the TV. I was told that as soon as I provided it, they would have all of the information they needed and this would allow them to send me out packaging so that I could send them my tv for repairs to be made. I found the serial number and called them to recite it to them. However, when I called in, the representative told me she could not find my telephone number in the system, even though I provided two phone numbers to the company. Once she did find my account, she told me she had everything she needed to begin the process of mailing me out the packaging necessary to pack my tv in to send back to them. However, when I asked her to verify my address in her system, she said the wrong address (my name had also been put incorrectly into the system). I told her this information was incorrect and gave her the correct address. She then told me everything was fine and transfered me over to the packaging department.

Once my call was sent over, the representative who answered the phone tried to look me up. She asked me if I ever called before. I explained everything to her, every step that was taken up to this point, and thought this would enable the process to move along. After a pause, she asked me if this was my first time calling and if I was trying to pay a bill. Unbelievable! Then she was under the impression that I had not sent my receipt in yet, and for some reason was asking me if I bought this tv on November of this year or the year before. At this point I was very frustrated and explained everything from the starting point. Finally I was told the packaging would be sent out tomorrow.

The customer service department for Magnavox is terrible. It seems as though there is no communication and the staff is just plain inept. They come across as bored on the phone, almost as if they could care less. It was very frustrating for me to have to speak with about 4 different representatives on this matter, especially when I had to start from scratch each time. Then, to top it off, they can't even get my name and address right. It is one thing to buy a television for a few hundred dollars and already experience problems with it, but then dealing with this customer service department makes it 100 times worse.

worste company ever i bought a 37MF337B magnavox 37 inch lch-hdtv in 2006 and had to replace the capasitors in powerboard 3x. replace the side panel for the headphones. and replace the light inside tv. i never had to replace so much in few years in life. i still have my samsung tv from same year no issues. if u buy tv buy another company never again will i buy a magnavox/philip tv.

Called customer service phone number and after selecting the option for customer service they just said thank you for calling and hung up. Don't put you on hold or anything. Terrible Support!!!! I won't by another Magnavox again!!!!!!!!

We purchased a DVD M/N Z, tried to return to Walmart but we didn't have receipt so they would not return, problem with DVD is that our cable provider came out to hook up and found out the DVD is not working, it would not track new disc. This unit did not work properly when we took out of box. I spoke to customer service the 1st person was a man didn't give me his name, requested to speak to his supervisor her name was JAMA, badge #4035 she transferred me to AUDRA

i purchased a dvd from walmart, it was not working right BEFORE the 90 days warranty was up. i call and a person from FUNAI takes thier calls and said they would REPLACE THE DEFECTIVE UNIT. i got shipping labels and sent it to them, in return i got a used remanufacture unit that has dents on it scratchs on the front and burn marks on the bottom. i call and complained they said they only send repair units back, and he wanted pictures of the damage. REPLACE TO ME MEANS THE SAME (NEW) UNIT.i was hungup on by thier representive.

In my experiences customer support has helped me learn more about the product I've purchased from, even if they can't answer my questions right away I've had help from Apple and Sony and everybody. When I contacted Magnavox about my issues they couldn't tell me anything but to buy a new TV. The representative went as far as to tell me she "can't just snap my fingers and magically deliver the answer's I'm looking for" even after I explained my issue she couldn't direct me to anyone for help.
Stupid, dumb, Magnavox.

You can't have support representatives that can't even offer sympathy in why you contacted them in the first place. Grow some manners.

Bought a MDR515H DVR on 7-7-11. Warranty was good to 7-7-12. On 7-20-12 unit stopped working. Called Magnovox customer service same day. After being on hold for over 40 minutes was told there was nothing they would do. I know the year warranty had expired but it was only 13 days after. They could have done something. There will never be another magnovox product in my house.

I too have attempted to talk with tech support for a Magnavox LCD TV and was referred from one phone number to another and finally to a website which greets you with the following message: "You don't have permission to access /support/ on this server." So I guess I was being told to GFM. Well, I am crossing Magnavox and the parent company Philips off my list. What a lousy way to run a business.

I figure I made a mistake purchasing a Magnavox 41 inch LCD tv today. I have call 5 different numbers to register the product and 4 told me I called the wrong number, 2 gave me a different number that was wrong and the 1-886-433-3135 no one would speak to me after waiting on line for 11 minutes and 11 seconds.

It appears to me that Magnavox is not customer service oriented.

Magnavox sucks and so does the customer service and there warranty department. I've been trying to get my tv fixed for over a month and a half and do you think that someone would help me hell no

HAD magnavox 37 inch they told me 1YEAR warranty at SAMS. had lines running through it after 5 months, magnavox said $110 to fix just for labor part was free WHAT ,Called SAMS they told me 90 days return on tv's WHAT ,Went to SAMS talked to a MANAGER they gladly took it back and exchanged for a SANYO 39 inch cost me a whopping 84 cents KOODOS SAMS for doing correct thing I HAVE 2 OTHER magnavox tv's will never buy magnavox again

I called the Magnavox Support number and was on the phone for at least 30 minutes. This is ridiculous. They say I am such an important customer yet I can't get through to them. As a result, I will stop buying Magnavox equipment if I cannot get help when needed. NOT SATISFIED!!!!!!!!!!!!!!

I bought a 46" LCD from Target last July and at the end of June it failed. Later I find out after many calls to their crappy "customer support" that the TV had a 90 day warranty for labor and a year for parts. What the hell kind of company does this?! I've NEVER had ANY kind of issues like this as most items that have a year warranty covers both parts AND labor - had I known (which I do now) I would not have bought this POS TV and I will NEVER buy ANYTHING from them again!!

1 year warranty, but only 90 days labor? WTF? I bought a 37" model 37mf301b in January and its dead in June, now they want $110 to fix it. Based on the nearly $400 after taxes I spent on this POS, I would expect to get at least a year out of it, and had that been the case I wouldn't be fussing about it. I still have a 36" Tube TV from maganvox that is working with minimal issues some 13 years after I purchased it for $500+, yet they cant make a LCD that can last a full year for $350? The long and short of it, is if a company has no confidence in their own product why should we as consumers feel differently. If you cant stand behind your product for a reasonable term, then obviously you don't deserve our business, and shouldn't be surprised by declining profits. Thanks for enlightening me about your commitment to quality and customer service, message received.

They seem not to care about the customers after the sale. No support by computer or over the phone. Like all the other comments,will not purchase another magnavox product and will tell everyone I see.

i called Magnavox and asked for TECHNICAL support.
they are only cutomer service, NOT technical support.
they are worse then no help at all.
they did not even know what a SPDIF connection on the back of one of their LCD television is.
i will NEVER buy another Magnavox product.

Have a Magnavox ZV457MG9A VHS/DVD player. Bought it in 2009. Audio does not work on any feature TV/VHS/DVD. Called Magnavox and asked how to get service. Talked to a customer service, Linda. She started with how far away the 2 service locations were then gave me 2 telephone numbers. One didn't work. The other wanted to charge more for the repair then I paid for the unit. Not very good customer service or repair service. After looking at all the Magnavox problems, no more Magnavox products for me.

Started normal then right downhill. Lies:#1,that they did not make any universal remotes,ergo can not give me a 'code'(I was holding 2 of theirs out of 4 that I own in my hand at the time) #2 That there wasn't any that could serve my specific player. #3 After I suggested she was miss informed or ill trained and requested an manager or supervisor,Told none there,besides the call was recorded any way.(Problem here?Wife did 20+ years as manager Cus/Serv at major mail/net Corp.NOT how it works)When I asked the second time for a superior,terminated call! Topper?? She wasnt even in INDIA !!