Oakley Customer Service Complaints - page 2

Well done Oakley. After 20 years of buying your product - 30+ pairs, you have now lost me as a customer forever, but you wouldnt know that because you have no idea who your customers actually are until they want to return their product. Your service is disgusting, your systems antiquated and your people powerless to do anything except replay the same passive rhetoric eg. "we are having shipping delays at the moment".... really ? 4 months and you cant get a truck organised ? I have waited 4 months for my replacements and still no commitment on when I'll receive them. Look for yourself on claim number. You guys are a joke.

Horrible customer service. On January 11, 2017, I order a part for my Oakley frames, and on February 2, 2017, I placed a follow-up phone call to check the status of the part. During the phone the call I was informed the part was not available, but I should have the part by February 11. However, I still have not received the part. I called customer service today to follow up on the part and I was put on hold for over an hour. Now, customer service has no record of my ordering of the part.

Worst customer service experience! Had a pair of sunglass lenses that started to delaminate. I filed an online claim the beginning of January 2017. Never heard back from them. Called the end of January and was told the claim was lost during their move to Atlanta?? Refiled the claim the beginning of February. Never heard back from them after sending 3 follow up emails. No response.

Called today. Waited on hold for 32 MINUTES! Told this was typical for a Monday. Was told my claim had been approved Feb 7th. They were waiting on me to ship glasses back. No explanation for why I was not contacted in any way. Argued and finally got a paid shipping label. We will see if I actually get the new glasses. I am not hopeful. How does a major brand stay in business with this kind of customer service? Unreal. I would never order Oakley again. Only positive was the girl I finally got today was super helpful and very apologetic.

I have waited and waited on phone for customer service and have not yet gotten to talk to anyone. I have the old M Frame sunglasses and I can't get any accessories for it. I been told those sunglasses are discontinued. So what am I suppose to do now?

OMG!! Worst custmer service. Im trying to get my garantee on my glasses every claim is through Luxottica and they dont have direct ph

My purchase with Oakley which started on Nov 25, 2016 and finally resolved on Jan 13, 2017 has been by far the worst purchase and experience I have had purchasing a product. Long story short purchased a custom pair of glasses and paid extra for etching. Received the glasses and etching was extremely poor quality. Spoke to customer service and was advised I could return them for a refund. Ordered a new pair of glasses without etching and was told they would be expedited because we needed them by a certain date and it was Oakley's fault that the originals were not done properly. Oakley made to many charges against my account and overdrew the account. Was advised they would credit that overdrawn amount (which took 34 days but Oakley only likes to count business days so therefore it took 22 business days). We did not receive the glasses for the date we needed them by and there had been more phone calls than I can count checking on the status of the order and even offering to pay for overnight shipping myself of which I was told they could not do. As for the refund of the original pair of glasses it took 35 days (that's 25 business days) to receive it!
It shouldn't take 45 days to complete a transaction.I will NEVER recommend Oakley and will go out of my way to discourage anyone from buying their product.

DO NOT ORDER ANY SPECIAL ORDER SUNGLASSES

If you want to be led down an endless rabbit hole of false promises, false advertising, and literally zero opportunity actually purchase a pair of sunglasses, DO NOT special order any sunglasses from Oakley.

On December 14, 2016, I visited the Oakley website and saw that a customer could "customize" a pair of sunglasses. Fantastic! I thought this was a great offering, customized my Flak 2.0s, and submitted an order. The website said allow 5 - 10 days for special orders. OK, seems reasonable. To ensure arrival before a Caribbean vacation, I ordered 2-day delivery and paid an extra $25.00.

Fourteen days after order, I called Oakley to inquire why I had not received the sunglasses. No real explanation was offered and I was asked if I wanted to cancel the order. Although I would not receive the sunglasses in time for vacation, I was still enthused enough to continue the order. So I refused the agent's offer to cancel.

Now, January 11, 2017, still no sunglasses. Yet another customer service call and they couldn't find the order. After some period of being put on hold, the agent came back and send the company had not processed the order. A full month and absolutely NO action of this offer. Again, I was asked if I wanted to cancel; I asked if I let the order stand, when could I expect the glasses? The agent could not offer NO timeframe for delivery. This is a black hole of dreadful customer service.

This is false advertising to the highest degree - the company cannot deliver on what is advertised on the website. Avoid special orders at all costs!!!!!

Buyer beware.

Their dealer customer service is awful! No one EVER answers the phone and emails are not returned.

Penn Square Mall Oakley Store, Oklahoma City, OK Phone

Ref: Official Complaint filed on the Manager on Duty @ 10:15 AM, December 28th, 2016. Complaint filed against Emma Allison (MOD). Structure of Complaint: Probably the rudest, most obnoxious so called 'manager on duty' I've ever encountered in any store. I simply went into the store to exchange a Christmas gift received from the Oakley Store at North Park Mall in Dallas, TX. I needed a Small instead of a Medium. She acted as if I was trying to pull a fast one and just immediately stormed over and cut the legs right out from under the very nice Store clerk that was helping me from the beginning. He actually was trying to help me find a Small or have one shipped to me. She hated the fact he was assisting me, because she wasn't making another SALE for the padding of her sales numbers yesterday. She found the lowest possible figure to throw out to refund to me from an Outlet Store, did not even ATTEMPT to find me a Small at any other location. I specifically stated that I had recently bought over $600 in Oakley Prizm Technology Golf Radar Lock sunglasses and also the Aviator Daily Prizm Polarized sunglasses from Oakley store and would NOT ever step foot back in the store again as long as she was in any type of a manager role. She stated.."yes, I rembember". I am a Lean Six Sigma Black Belt with the United States Dept of Defense and customer service is one of the biggest things for a company to do well in order to succeed. Well, the Oakley store in Oklahoma City at Penn Square Mall just lost significant annual sales from me alone because of Emma Allison alone and her absolutely pathetic and sarcastic demeanor, not even close to management or leadership material. It is obvious she craves power as it was shown in the way she just overtook the customer service rep that was helping me at the store. He felt bad and apologized and was very professional about it all. Her parting comments to me while I was walking out of the store after stating I would never return to that particular store because of her were "Have Fun". If Oakley is wise, they will most definitely administer some type of formal reprimand to her and I'd like to know what it entailed and timelines. In the meantime, until I hear that it has been done, I will not buy another Oakley product. Her actions were totally uncalled for and she had ZERO input on actual helping me find the Small Golf Zipper top, Item Number

They never sent me a discount for a pair of discontinued glasses

I reason I ordered Oakley sunglasses because of a good service and quality. I got my order but there is no case in it so i called Oakley they said that because it is on sale that is why it didn't come with the case but if I buy a full price then it will come with the case! They ask me if I want to buy it, it will cost $25 for the case. So i told them what is the purpose for the on sale? I didn't know that Oakley is so tricky this way. I am not happy!!

My order if Oakley complaint department ever read this! 408

The warranty is such a bad system. They only cover for manufacture defect. We are paying up to $300.00 worth of glasses. May i remind you just one pair. My dog chewed up the frame of mine. The customer service person said it will cost $50 for just the frame or full cost to get another pair. Oakley needs to upgrade their warranty for such expensive products. I'm no longer buying oakley products whenever I can get the same style and cheaper somewhere else.

I have been an oakley customer for over twenty years. I now have 3 pairs of frames with peeling polarised lenses. The oakley agents keep telling me that the frames are discontinued and now I have three useless pairs of lenses with indestructable frames. What good is this to me?

Oakley canceled the last 2 orders that I made through their website on their clearance products. The 2nd time they did not even bother to inform me of their decision to cancel. This is maddening enough but it is significantly more problematic for me when I address my concerns with customer care and literally do not get a reply back. Oakley doesn't seem to care at all about their customers, even one that has literally purchased a dozen pairs of their glasses.

On January 12 2016 I call the crossiron outlet store to comferm they had the batwings I was looking for they said yes we do. I drove one hour to the store and once I got there they told they did not have then but the did all the had to do was change the lenses to the ones I wanted. He told me it could not be done.I work outdoors for a living and can not work with out sunglasses I told him that he did not care. I have owned batting sence the came out unfortunately I lost my at work. I have owned Oakley sunglass sence frogskins came out. Sadly I went out and have bought a pair of Scott's to replace my Oakleys first time in 25 years I have not owned a pair of Oakleys sad but true had know choice need a pair for work Immediately. Aftet my Experience I think it will be hard to ever go back to Oakley again. If u would like to contract me give me a

I have a question about marketing a new line of glasses. Why haven't u developed a pair of glasses for exterior work? Like snow goggles but for places that have alot of dust and dirt in the air. Do u think that those types of glasses aren't cool? Please reply to

I received a new pair of Commit Sq Oakley sunglasses at a golf tournament. Love the glasses, however, they are too small for my face. I contacted Oakley and was informed since I didn't buy the glasses, I could not get a replacement. What is wrong with this solution?? Anyone else had this problem??

I got a pair of oakley Deviation sunglasses in Brazil and after 6 month the frame just broke on the right side. I send to Luxottica (rep of Oakley in Brazil) and they told me that it was my fault that the fram broke. After I receive my sunglasses again I realized that the customer care of oakley check the left side which is the wrong side that I had problem with the frame misalign and warped. I was a fan of oakley's sunglasses but after this no more.

I am disgusted. I have spent over $1000 on oakley products over the years and the way they handle warranty claims is just ridiculous. I bought an oakley backpack (black dry goods) for my wife. After a few months of usage carrying 4 or 4 light books to school, the bottom corner seam blew out. The bag literally looks brand new still. Took it to Oakley store where I bought it, and they would do nothing for me. They told me I had to start a claim with Oakley. I emailed Oakley and they said it will take them 4 - 6 days just to respond!!! What is my wife supposed to use to carry her books in the meantime? Why on earth would the Oakley store not be able to make this right for me??? This is expensive stuff and they really need to learn how to take care of loyal customers, because they just lost one!!!

I was just informed by Matt in customer service that Oakley will NOT stand by their product. I returned a pair of sunglasses that were originally 130.00, and which had defective polarization coating. After normal wear, the lenses were so obscured by the crackled coating on the surfaces that they were not wearable. They issued a return label, but it took a month for the "warranty department" to deny replacing the product due to no receipt (which had not been requested when they told me to send the glasses back). I will not buy Oakleys again; there are many other good companies out there who will stand by their products.

I sent them an email question and got a reply they would answer in 4-6 business days. It has been 9 and no reply. Good luck to you.

Have many pairs of Oakley M-Frames with the Hybrid-S lenses which fit my face perfectly.
Now they have discontinued this lense and replaced it with a gay looking, one shape only
M-2 lens that looks like an old woman's lense! The very cool looking M-Frame frame has even been remodeled with cheap looking add-on "wings" that are very counterfeit looking!
Glad I bought enough different M-frames and lenses to not have to resort to wasting my
hard earned money on this facsimile B&L"Oakley"crap!

Most arrogant group of people I have ever dealt with. Quick to dismiss product quality issues and try to pawn the problem onto retailer (who just as quickly say it's an Oakley problem). Wish they remembered their roots of product quality and performance rather than a tired, ubiquitous brand. Have spent way, way too much money on their products to be treated so poorly.

I am very disappointed in Oakley ! My mom bought me a pair of Oakley's and I was very impressed with them. Clarity and workmanship was great. It is customer service and warranty is the reason I am going to but a pair of your competitors sunglasses now. My mom bought me them as a gift for Christmas. Since then my mom has passed away. She never gave me the receipt which I would not expect her to being a gift. I have had them for almost a year now and the lenses are coming out and do not fit snug anymore. I contacted your warranty Dept. They were very rude and would not replace my glasses because of no receipt or paper work. I explained why I had no receipt they said that was not their problem I had to have it. Needless to say I will NEVER buy Oakleys myself now. Costas will be my next pair by the weekend !! Oakley you have let me down. I was very impressed with the quality but the warranty Dept. is what has turned me away to buy Costas.

Oakley makes really cheap sunglasses. I cannot tell you how many times their frames have broke on me and i have been left with either a 25% discount on another pair, you can get these same discounts elsewhere btw, or a my bad so sorry tobhear that response. Switch to maui jim, the lenses are better so nare the frames.

Oakley is profitable in a non-profitable sector by charging insane amounts for a cheap product.