OfficeMax Customer Service Complaints - page 2

made a purchasse online was told it was in stock and that it would be delivered via next business day delivery. well 5:00 pm est it still wasnt shipped so i did a live chat and got 5 different answers.. so i called in and talked to a csr (after 47 minutes on hold) and she first said it would be on time then said it would be 3-5 weeks then said she had no clue . she refused to get a supervisor. she also told me i could cancel the order oand rebuy it for pick up instaed of delivery but that would have cost me $80 plus tax more than what i already paid i will never do business with them again

Vallejo, CA store was visited by my daughter. My ? Is why are they not adhering to COVID-19 to support their staff? The men and women were doing their best to accommodate per my daughter large crowds and lines. They placed tape to keep customers 6 ft apart but what ABOUT THE STAFF?? The store manager she said is always on the floor name Romel was awesome in assisting his staff but why isn't the company taking this pandemic serious? She saw no hand sanitizer stations for customers or staff. They aren't like a grocery store so why are they still open? Greed for sure. Let these people go home and care for their families. Selfish.

Kailua-Kona self service copy machine. I've been in 3 times and had trouble each time

I tried exchanging an unopened journal today at the Evergreen Park store and was told emphatically that I could not exchange the unopened journal without the receipt. I then cancelled a paid for order and requested a refund. I am NEVER shopping with Office Max again. The way I was treated was ridiculous.

Just tried to return four two pack packages completely sealed and unopened to the Shelby N. C. Store and was told that since they no longer carry it in the store they do not offer refunds or exchange even tho it is offered online however the very product i was returning was still on their shelves just a fee feet away from the register i was at .., the total rudeness and lack of customer common decency was in my opinion the final deciding factor that i nor my company will no longer be a customer there unless something is done to show a sincere show of remorse for this embarassing and humiliating experiance .. SHARP brand UX-3CR/FO-3CR IS THE PRODUCT IN NEED OF RETURN ,,

Purchased a Laptop for around $600 dollars online. I thought I was going to keep it long term and opened it. 2 days later Best Buy ran a very good deal on another laptop I was considering. I repackaged and taped everything back up. I never turned the laptop on but did take it out of the box to visually view it.

Took it in person to return to an OfficeMax (Chicago, IL West Lincoln Park location). A manager did have to reopen the box to make sure all the contents were there and nothing was physically broken. I was asked if there's anything wrong with it, I said no. Asked why i'm returning, told the truth that i found another Laptop. No further questions asked and fully refunded me. I had purchased via credit card so funds were sent back to the card. Took less than 10 minutes total.


Overall 10/10. Much easier than i expected it to be to return a never used but open box Laptop.

In regards to returning an item, without receipt, I always, at checkout have a printed receipt and have it sent to my email.

I had a shredder I had occasionally used for the last 5-6 months. When I tried to shred some documents a few days ago, it stopped and would not turn back on at all. I went to the office Max store I bought it in and they said no refund or replacement unless I purchased their extended warranty. So my shredder that cost over $100 on sale and quit working under less than normal usage can not be exchanged. Let it there and will go elsewhere to purchase my next one. Sadly I have used them for years and have purchased lap tops ect for my business. I'll be taking my business elsewhere.

I was shopping at a store site at: 1707 J St, Sacramento, CA 95814 on 10/04/2018 and heard unprofessional comments from staff and confusion on ringing me up at the register because I forgot an item and went back to get such. There were talks on a medical condition I have of P.T.Stress.D./Panic and I heard that I am not on my med's and I even heard a comment from a young lady on that she stated I was a nut when I simply asked her for help finding an ink cartridge for my printer and there was a strong feminine odor as well when she was in uniform and on duty. I was also told a wrong file on number 7 to look for file folders. I have my earbuds in and usually am on the phone or listening to music, but this time was not and even spent over a hundred dollars at this site. This is a breach in the UNRUH Act and slanderous with that of gossip and unprofessional in nature as well. I am a registered voter with no criminal record and trying to recuperate from agitation to this ailment due to a mugging that the criminal plead "No Contest"(Guilty) and agreed to pay financially and has a violent criminal record (X-Reference # 5169536)...I can be confused with family too that also have such negative records... as a father or brother....

6.)Then Ridge-Way Courthouse> 3341 Power Inn Road, Sacramento, CA 95826-USA-Case # 16DV00926, the one of we know brother/family that there were formal report #'s made and the case being dropped and the court not even recognizing his/there claim. Still can gain a civil suit for slander as well. I have a recognized contract in other courts. There is a Dennis Kane -SR- that is mentioned in the report and > similar to a Michael Jackson item but not in a positive way...NCRIC, SacSheriff report # 2005-8002414 (X-Reference #661678).

I recently purposefully went to your store with a $30 coupon to buy HP printer ink. The cashier had to point out to me that in small print on the back of the coupon read the HP exceptions. I think sales must think that this deception successfully got me into your store. I was a regular customer and I don't like businesses that I support with my patronage trying to deceive me. So instead of getting me into your store I will now be going to staples. Good job sales!

Useless service
Kona Commons Office Max Big Island Hawaii

Worst customer Service disgrace to customer service.

We left after waiting for over 30mins reminding them we are still
waiting at computers. No one came.
The counter guy and a colleague didn't care or apologize when we said we were leaving. They laughed at us. I will go to trip adviser too to let customers know what service they will get at this store.

I was attempting to return a planner without receipt. In fact, I was going to purchase one that cost a few dollars more. I had hoped they could find the sale through my rewards card or the coupon I used. The cashier was new but spoke to a couple other people who said it was fine to put the return amount on a card so I could purchase the other one. A guy, a manager I guess, decided he'd handle it. He went off to find the sale with only the planner. How was that going to work? It didn't. He couldn't find the sale. Knowing the exact date and register would help he said. It didn't. He tried to look me up through my phone number and my reward's number but nothing showed up. I go online to see if I can find the receipt (he says it's under my account) but that doesn't work. I ask if there's a number I can call. He didn't know but apparently the department who looks up sales is closed on weekends? He said he might know another way to find it. He goes off for the 3rd time. We're well over 30 minutes at this point. He returns with a receipt and asks what else I purchased (it was a week before really?) I said why? What is your return policy? He said 2 weeks for planners and a required receipt. So what do you do when there is no receipt? I told him I remembered purchasing highlighters. He said, okay I found it. I'm ticked off at this point. I get that I didn't have a receipt but this process is ridiculous. It's hot and we're working on 45 minutes. He issues a refund on a card (where we were almost an hour before!) and I went to another register to buy the 2nd planner. The cashier looks me up by my phone number and finds me immediately. Go figure. I wouldn't have bought that 2nd planner if I didn't have a store credit. Even though I'll have to drive 30 minutes out to the closest Office Depot I doubt I'll shop at OfficeMax again.

I went into Office Max on Black Friday, I purchased two desks. I had to wait 1 week or so for the people who put your desks together to arrive. My appointment was with Apollo your subcontractor between 1pm and 5pm. I waited from 1pm to 4pm, at 4pm I called to confirm that someone was still coming. I was told they would have to call me back. At 4:45pm I received a call back stating that they came out and I wasn't there, I asked what time did they come and they said 8am. My apointment was for 1pm to 5pm not 8am. I was told their tech had a doctors appointment so they had to chnage my appointment. When were they going to tell me. They rescheduled me for Friday 2 days later at 8am. I ws there at 7:45am at 8:20am I called Office Max to see where the tech I had to leave a voicemail. At 8:30 Linwood Green called to advise me that he is the tech and he is at Bojangles having breakfast and he will see me at 9am. I said my appointment was at 8am. He very rudely said "no madame, your appointment is between 8 and 12 and I get to come at my time." I explained to him that since there was a mix up two days prior they set this up so i would not have to wait a second time. He said they had no right. First headache.

I then go back to Office Max and purchase another desk. This time it is not in stock it has to be ordered so it must be delivered. The delivery date was Dec 19, 2016 between 8:30 am and 5pm, at 4:30 December 19, I called Office Max to check on the delivery to be told, the delivery company is overwhelmed with deliveries and it will be delivered between 8:30 and 12 noon December 20th. Guess what it is 4:52pm December 20th, no desk. So I call Office Max, and I get told give it a couple days to get resolved. Are you for real. I just waited two full days. 8:30 to 5. I think Office Max owes me big time.

I have had bad experiences with the store in Santa Cruz before, but today was truly the last straw. I was trying to find the right refill for th desk calendar stand on sale. I looked up to see an employee watching me. I asked if he could help. He grunted. I explained what I was looking for and he laughed and said he had no idea. I asked if someone there could help and he said probably...a manager maybe. I asked if he could get a manager and he pointed across the store and said "you can ask her." I said that perhaps I needed to try Staples instead and he said "sure."
I get that retail is not super fun. I've been there and can attest. But seriously? Does my business really mean so little to your company.

Anyway, I thought you should know. If my customers were peeved with the way I run my business, I would want to know. But I'm not a corporation.

I have just had a terrible experience at the Silverthorne, CO store. An employee there by the name of Dakota began by telling me he could not help me with my question and did not know anyone who could (I was looking for a print server). I asked him to show me where I met be able to find the product, and he acted very annoyed. Unfortunately, he checked me out as well. During this transaction he acted annoyed that I did not have our tax exempt code with me and said it would be an lengthy inconvenience to look it up. There was no line so I asked him to do it. Again, he acted annoyed. Just thought someone would know.

To Whom It May Concern. My Name Is Samuel Habib. My Email Address Is [email protected] Friday 10/7/2016 I Went To Office Max Located To Have The Comp.technician Check My Friend's Laptop Becaue It Was Very Slow And Infected With Virus I Was Highly Welcomed By A Professional Technician His Name Is Alex Hrenandes, He Was Very Friendly . After Explaining All The Problem With Comp. I Asked To Cler The Virus And Install The Antivirus Protection Plan With One Year Guranty. When She Started To Use It, It Was Still Withe The Same Problem. On 10/10/2016, I Took It Back To The Store. This Time I Talked Eddy - Another Tech. Who Was Gloomy, Unfriendly And Rude. When I Asked About Alex Who Helped Me Me Last He Said " I Don't Know, I Asked Him When Alex Will Be Back He Didn't Give Any Answer. At That Moment I Felt That I Was Talking To An F.b.i Agent Or C.i.a Personnel . When I Told Him About The Virus That Is Still On The Comp He Told Me That I Probably Okay The Virous. And Asked Me How I Use The The Comp,thinking That He Was Talking To A Little Kid Or An Idot Person With No Respect Or Consideration To My Age. My Friend Who Was With Me In The Store Told Me The Reason Eddy Was Talking To Me That Way Because I Have A Stron Accent

After taking my computer to office max to have Windows 10 installed, ( I had them do it to make sure everything was backed up and I wouldn't loose anything), I have not been able to use my computer! It's destroyed. I can't even get the screen to come on. I keep taking it back and now they say I need a new computer. They should give me one since they ruined mine. Never had a problem with my computer before they got it!.

I will never use your store again. I was in store 06174-130 Commerce Blvd., Fairless Hills, PA 19030. I bought a trifold board that came to $7.94. I gave the cashier $20 & when I got my change he said I only gave him a $10. The manager-Rossi-counted the drawer & said it was only over by $5. I don't make mistakes with money as I'm a statistician. A cashier should be taught to keep the money on the side until the transaction is completed. Mr. Rossi was not particularly nice & didn't accept my idea as to how the cashier should handle the transaction. You lost a customer for life. I no longer want the $10, but an apology! A horrible experience! For $10, you lost me as a customer & I plan to tell all my friends.

They were very rude didn't want to assist me .Sales lady acted like she was drunk .Big Mexican guy said this not his department yet he was not doing anything sad people are treated that way store #06682

Riverhead,N.Y. office max store.
Altho nobody is ever in that store, it has been my go to location for supplies, office equipment, etc.
The store employees have been very friendly & helpful till this past weekend where a guy named LOUIS & the office manager LINDSEY were very unhelpful and actually rude to me when I asked them for some help with the copy machine. Despite my past overall satisfaction with the store in the past....I will never shop there again.
An old business proverb says---"it takes 2 dollars to maintain a customer,3 dollars to get a new customer, but 5 dollars to get an old customer back.

Office Max in Riverhead,N.Y.
Nobody is ever in that store and tho I do alot of business there and the workers have been very friendly & helpful....this past Sunday I had a very horrible experience there with an employee named Louis and the manager on duty named Lindsey. Tho clearly in the wrong, she did everything to protect him.....never trying to fix the situation or apologize to me. In fact, she walked away from me 3 times and I had to call her back. Never will I go there again.
An old business proverb says- "it takes 2 dollars to maintain a client, 3 dollars to get a new customer & 5 dollars to get an old client back.

The driver of truck is a maniac. Just came speeding through our parking lot and camne around the corner and almost hit my vehicle. Then it looked like he was mocking me as I gestured for him to slow down. This guy is out of control!

I had been recently dealing with officemax in Hampton Virginia riverdale Shopping Center they are very poor keep losing by orders when I drop left the order for business cards and they never done them on me and never contacted me I will never deal with them again

Been looking for a desk for my sons room. Saw a nice bundle $237 office max in oneonta ny on Sat 2 13 Called Sunday 2 14 said we have it in stock Drove the forty mins he tells me that it was a sale price that ended yesterday I said i never saw anything that said it ended yesterday or i would have made the trip back yesterday with my truck What a liar i thought as he tried to sell me a bigger desk I left the store pretty pissed that this guy just wasted an hour and a half of my Sunday Anyway there was no one in the store 5 people working I will assume that this will be the next big block store to go down I told my wife to order something online with free shipping no hassels nobody wasting my time What fools

I bought a Commercial Mesh office chair about a month ago.I didn't use the chair for about 2 weeks because I was on vacation. I tried to return it for another chair but the manager at the Strongsville Oh location would not make an exception especially when I told that I was in pain from neck down. They didn't even care. That is poor customer service. I work for Progressive Auto Insurance we have rules but when you have a very unsatisfied customer. We make exceptions. I will never buy another product from Office Max again.I really need another chair.I had my first chair from you for 5 years.