PNC Bank Customer Service

User Reviews, Ratings and Comments

PNC Bank customer service is ranked #404 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.87 out of a possible 200 based upon 405 ratings. This score rates PNC Bank customer service and customer support as Disappointing.

NEGATIVE Comments

378 Negative Comments out of 405 Total Comments is 93.33%.

POSITIVE Comments

27 Positive Comments out of 405 Total Comments is 6.67%.

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PNC customer service is anything but customer service. I have been dealing with a problem for three months with no resolution. I have faxed legal documents four times and emailed the same at least twice. Still they have not updated their system. I constantly get put on hold for extended periods of time. They are very reluctant to give you a supervisors name and direct number. I high recommend anyone needing a loan to go elsewhere. PNC is a big disappointment.

RNC

Anonymous 5/20/13 7:59AM
PNC has a "consistent" problem with keeping their website up and they don't even have the common courtesy to alert their customers whom they allegedly value that they are having problems!
Since they don't pay anything but "pennies" on customers savings accounts and they charge high interest to borrowers , they should have enough cash flow to invest in technology to avoid or at least reduce these random down incidents.
This is irritating!!!!!!

rmlanj9 5/15/13 9:19AM
May 6, 2013
To Whom It May Concern:
I wish to lodge a complaint. First, though, let me say that I have been a client of PNC Bank for approximately 7 to 8 years, and have been thoroughly happy with the banking services.
My complaint is with the mortgage department. I attempted to refinance my home in Arlington Virginia, and at first I also sought to add a loan on top of my refinance. However, the process took so long that I deferred and dropped the request for a loan and, instead, pursued a straight refinance.
The process took much too long. Four months later, the PNC employees with whom I worked, continued to ask for information, when, in fact, they should have been better organized and asked for all the information they required early in the process. I am not sure if they were incompetent, silly, or stalling. In any event, it was a very frustrating and I finally called it all off and will pursue a refinance with another organization.
I cannot recommend PNC for refinancing home mortgages to any of friends or acquaintances. I found the employees with whom I worked, completely unorganized, and slow in trying to get the refinance completed. I also found that my questions were not, generally, answered in a timely manner and that the primary employee with whom I worked was difficult to reach.
My recommendation is that you look into the matter and apply some systemic quality control into the process. Somewhere in the process things are just not working smoothly. It may be the employees, or it may be the system you have in place. My sense is that the problem is systemic.

Anonymous 5/7/13 6:53AM
Every time I go to the branch in Glendora NJ, there are new tellers and fewer tellers. Lines are longer etc. I have been with the bank since it was Camden Trust. Are you trying to close the branch? There is only one platform person when I go in. That is another wait. There are two other banks in the immediate area. They have enough tellers. Perhaps I should look into their services.

anadopted1 5/4/13 9:46AM
I have been a PNC customer for quite sometime since i move to New Jersey. I had the worst service in the Jersey City branch (Danforth & Sullivan). Since it was a large amount to withdraw I had to do it via the teller. It took me more than 30 minutes because there was only 1 teller manning the window. There were two tellers manning the window, 1 white male and one black lady. These white male close his window after fininshing his transaction with the customer and was left with one teller. Knowing that there was a long line of people waiting, I don't why he had to close his window and help the customers. There were 2 ladies in the lobby telling us that the other tellers will be back in 10 minutes, maybe they were on there break, 10 minutes, 20minutes, 30 minutes and no help was in in site. And after making a complaint these two ladies had the guts to still smile, adding insult to injury. This 2 ladies one white on the heavy side, and one short dark skinned lady on the heavy side. When I left the bank after withdrawing my money. the line was almost by the door with still one teller manning the window. I am so disappointed about the actions of this two ladies.Where was the bank manager at these time?

Anonymous 5/3/13 11:51PM
I hate PNC bank. I tried to open an account and they refused me because I had too many addresses. And of course, I had the proper identification and information. The branch is located in Mays Landing, NJ. How sad!! This decision was made by the employee as well a supervisor.
This incident happened several months ago. My negative feelings were reactivated when I had to go to the same bank and pick up an application for a relative. There was no problem to open an account in another area. How incompetent!!!!!

Anonymous 4/30/13 7:04AM
I received a email saying a new biller was added to my online bill pay, funny thing is I don't have an online account with this bank. I don't have any accounts with PNC.

Jane 4/23/13 7:17AM
This is the worst bank I have every dealt with. Customer service is horrible. They don't close your accounts right so they can charge you late fees and fees because you haven't npaid your late fees when the account should of been closed. Then they keep your money which is automatly deposited into your account, because you had no idea they closed your new account you opend when you cvlosed the first one because of a lost check book. So they goty my chck,kept it to pay their fees. Tell you that a check is in the mail for what they didn't use to pay the fees that should not have been charged in the gfirst place because the people working at their banks do jot know what they are doing.

DLDANGEL 4/18/13 1:23PM
I had the worst experience with PNC ever. The customer service is horrible at the 300 US 41 location in Schererville, IN. I had an issue with the ATM and I went in to the bank to get assistance, but because it was close to closing time I was told to leave. Then as I sit in the parking lot trying to call for assistance and drove back to the ATM as I was on the phone with customer service. A worker came out and threatened me because I was at the ATM for a couple of minutes. And then she said she was going to call the police. Let me say, I never got out of my car, she approached my car, I too called the police, before they arrived, she left and I filed a complaint.

Bullied at PNC 4/18/13 10:53AM
PNC Bank charges fees for everything, and I do mean eveything.

When you try to get to talk with someone it takes almost a week to get to talk with someone face to face.

They will charge fees to your account without even letting you know before hand what its for and and how much it will be.

I recently received a large charge on an account that somehow combined with another school. So now I have all their information including their account number and they in turn have all my account information.

No wonder peoples indentities are compromised.

Anonymous 4/16/13 1:07PM
Trying to get access to my accounts via their web site has been a TOTAL disaster. I was on the phone with their "consultants" for close to an hour last night, and I am no further along than when I started. I finally hung up out of frustration. The left hand doesn't know what the right hand is doing over there.

rond1019 4/12/13 9:03AM
hello sir i like to get my account balance on the phone but on of the custom care people would not give greg banish his balance over the phone

Anonymous 4/8/13 10:13AM
Ha Ha : "Please avoid using profanity."
Not an easy request to grant when discussing THIS bank. :)

After they lost part of a deposit a few years ago, and despite assurances by the bank officer I spoke with, never made it right, I closed my checking account. I did keep a credit card I had that PNC had assimilated from the defunct National City Bank (which, sadly, had never had a problem with service.)

I do virtually all my credit card maintenance by my internet account. PNC's Virtual Wallet (the one they moved my credit card to from a perfectly functioning online system that National City had) has now been completely MIA since Friday. I reported this to them by phone Friday morning. The rep on the phone told me he could hear the person next to him dealing with the same issue. So, they've known for THREE DAYS now, and none of their websites will even open a webpage from a search engine, much less connect to my online account. Not the first time they've had an issue with the account working. Thumbs down on this bank. Unreliable.

Disgruntled 4/7/13 1:28AM
I have nothing but problems trying to get on their web site. Customer support was terrible.I was on the phone over a HOUR to get this problem corrected only to be let down.Their tech's need some more knowledge on their system's their using.

Anonymous 4/5/13 10:07AM
What a terrible experience to deal with this bank after our recent home fire. Most people assume the insurance company would be the hard part but they issued us a check over a month ago, we still have not received a dime back from the bank. We've sent multiple documents that "weren't received" even after a fax confirmation and "read" receipt by email. The ones that are received that person seems to go on vacation the next day and we are passed to somebody new and start the whole process over! Last week we were promised everything was taken care of and we would receive a check fed ex overnight and no extra expense to us ( how kind of you) and of course that didn't happen and both the local manager and the manager at the claims office have not been back to the office since to help straighten this out. I would never deal with this bank, I've made sure to tell everyone I know how we've been treated and what a terrible customer service attitude they have. I was even told on the phone today by Rachelle who answered the phone at the call center when I asked to speak to the manager that she was talking to that this particular manager didn't deal directly with the customers! We also again today have updated our contact information for the fifth time since we started this process!

KJStark 4/1/13 10:00AM
On bec. 4 they toke my money off pending to make it available. Now they are saying I owe them the money I got taken off of pending I never got extra money from them. I talked to over 20 different employees about this problem. They act like im stupid, they keep saying the same thing over and over. They had my card suspended. I had to wait 7 to 10 business days for a new one.Please tell me how I owe them money that was mine to begin with. I will never bank with them again or advise anyone else too.

miss15425 3/21/13 9:51PM
I paid my PNC Bank credit card bill. Apparently their automated phone system did not take all the digits of my account number. It was 3 days before the bill was due. I thought there might have been a problem with the system and in fact called the no. the next day to be sure it was paid, and it said my balance was zero. Now I get my new bill and it has been reversed and I have interest and late fees on it. I WILL NOT PAY THEM THESE! I call them and they do not care, what a lousy customer service organization PNC is. I will never deal with them again and recommend that people stay away from this co. without any common sense.
I called and their customer service "robots," all say "I apologize," but cant reverse the charges.
STAY AWAY FROM PNC BANK

PHIL 3/20/13 9:38AM
Sir I am sure that a couple of hundered dollars means nothing to you but it means everything to me. I am a customer of several years of PNC Bank in Palm Coast. I have my check direct deposited twice a month. My husband overdrew his truck payment account $400.00 for 30 days. Today PNC Bank froze my account that held my gas money $240.00 to go to work, two days before my direct deposit check came in. I begged them to release at least $100.00 so that I could make it to work for two days. They refused. They could have waited for my $800.00 check and took the $400.00 owed, but instead they left me with no gas money two days before I get paid. I do not know how I am going to get work. This is very poor business practise.

downing 3/20/13 9:31AM
PNC banks online service you can never get on. I deal with other banks with no problem. It has been on the internet and news that they had problems because of the iranians getting into there system. Well its true!!!!! Now because of this they held back a $1,000 check I deposited. Then the charged me $144 in late fees because the money wasn't in my account!

D. Hesse 3/19/13 11:49AM
PNC bank location at Westfields Blvd, Centreville Viriginia C1-C588-01-1 has the worst VP Brunch Manager I've ever seen. I was using them for my small business and she bluntly profile people when people wanted to talk to her. I've seen her in three encounters. All of them were different issues. If things do not get better i am closing my accounts and move to other banks. i am watching them for the next 2 monthes.

FPVZ 3/16/13 10:35AM
Their server is always down, so I can never access my online banking account. Something that is suppose to separate them from the pack is the virtual wallet but what good is it when it is always done!

lkott 3/14/13 3:08PM
Trying to purchase a short sale . Almost 5 mos. later PNC comes back with a higher offer and I agree . Two weeks and they still won't let me close. Just want a home for my daughter and me. They don't care about people in any aspect. Greed and in humanity says it all!!!!!

Anonymous 3/14/13 12:21PM
PNC is the worst! I do not bank with them, but my employer does. So when he gives me an advance on my paycheck, I went to Pnc to cash it. When asked for 2 forms of ID I give them my state ID and debit card. Teller tells me I need a major credit card. I say what about my ss card, insurance card, check stub, w-2, utility bill or my other debit card she says no. I must have vehicle registration, military id, passport or student id. Why isn't what I have good enough? My job doesn't require all of that! And on top of it RUDE! But she did attempt to get me to open an account! I can open an account but I can't cash this check...crazy!

Schcollins 3/11/13 1:58PM
I opened a PNC Virtual Wallet account with a $150 bonus promotion. After I met all requirements, I was told that I can get the bonus in two weeks, but I have never got the bonus. I close my account today, but was charged $25 early closing fee, I told banker I have opened it more than 6 months, but was told that the bank I visited last time change my bank type then my account should be opened less than 6 months.
And the banker attitude was very bad, arrogrant.

Dell2013 3/7/13 2:01PM
By far the worst bank experience I have had.
Double checked the amount before I sent it off in the drive thru container and the teller told me I was missing $20. I told her I had counted it before sending it in but she refused to help. Very unhappy customer and I will be taking my business elsewhere.

mattstone 2/28/13 9:06AM

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I have been a NCB / PNC customer for over 30 years. I recently had an experience at the Southland Middleburg Hts, Ohio Branch that you need to be aware of.

Due to a serious financial issue created by a son that I am joint with on a checking account, I needed help. It was my good fortune to find Julie Szczepanski, an employee of only a few months. In an effort to explore all solutions for my issue Julie spent a considerable amount of time with me, even 30 minutes beyond the bank closing time. We found several viable options for solution. She followed up with me the next day when things with my account took an unexpected turn.

Her customer service skills are outstanding. The empathy she showed for a father in crisis is seldom seen in todays business world, especially in the youth.

You are fortunate to have a rising star like Julie Szczepanski to lead PNC.

Keith Booker

Keith B 3/1/13 11:29AM
Excellence experience with a local branch PNC employee, Andrew Trayna
Very well educated with PNC accounts and service, extremely professional and followed up on my transactions.
PNC should acknowledge Andrew Trayna regarding his Customer Service skills.

ezs302 2/26/13 7:44PM
I have been a PNC customer for at least ten years back when it was called National City. Today and two weeks ago I received the best customer service from a branch on the west side of Chicago. The first experience for me was two weeks ago when I needed to pull money from savings account during my lunch break. I was stressed because several of my students did not have the money to attend a field trip that I had planned since November. I went to PNC with the intent to quickly pull money out, but there were two elderly men being serviced. The two tellers that were asisting the men had a conference with each other other. I assumed that it was personal and I was pissed off. One teller said something to nice to me and i cannot recall what was said, but I responded with "This is the worst PNC I have ever came to. After she finished with the older man, who was in a wheelchair, she came behind the glass to help me. She was not rude and in fact so was extremely helpful giving me information on how to change my saving account into one that would better suit my needs. I left with the intent to write a nice letter because I was ashamed of my behavior towards her, I appreciated the care and attention the tellers gave to older men that they serviced but because of a conversation they had with each other I automatically assumed they were making us wait. Will be a PNC customer for life!

Keita 2/21/13 11:40AM
I like PNC - they have an online chat feature which makes life WAY easy. Also I've never had a problem getting a person... try callng the phone number on the back of the credit card - I've never waited more than 10 mins --

Happy PNC Customer Ann Arbor, Michigan

AshleyMarie 1/2/13 1:18PM
I've never had any problems with this bank. Only matter is I don't like that I can't cash my check unless I have the matching funds in my account already. Which is really stupid. Because the day before they were able to cash another check of mine with no problems. Figure that one out.

Kat101 11/27/12 10:31AM
Ms. Bonnie Naugle. from the pnc in wilkes barre pa northeastern. took and treated us with the best customer service.. she went beyond her mean in helping us with a new pnc smart card.. we want to thank her!
yours truly
Julio Rodriguez

marge.rosa 11/16/12 4:49AM
debit card was cracked so i called the 888 number and within a minute of prompts i got to talk to a nice lady who ordered me a new card for no cost. they have always been nice on phone and at bank

Anonymous 10/17/12 4:14PM
We will like to acknowledge all the help and the wonderful attitude your employee, Anthony Marraffino from the downtown Ft Pierce Branch, Fl. He turned what could have been a real pain in a neck into a breeze making phone calls for us for solving an issue. He went above and beyond and we could not say enough about his great personality and customer service. Thank you very much. Ann Marie Antino

Anonymous 9/30/12 7:46AM
While in my local Giant, one of your representatives approached me and was so genuine and sincerely interested, courteous, and polite that I decided to open an account and have been with you over a year. I choose to go to that same branch whenever I have questions or concerns regarding my account before I will call customer service. As a matter of fact, I have only called customer service once, and that was out of convenience of time. Every other time, the representatives have been able to help me or escalate it to Lawrence who was the branch manager. Yes, I know every worker in that location but name and face as they do me. Jonathan, Basim, Craig, Shante, and Lawerence all blew me away with their customer service skills every time I went. Even when I was just passing by while in the market they spoke. The few times there were a line, I didn�t mind waiting because I knew they were providing that same level of customer service to the person in front of me. I do not know how you were able to find such qualified people and managed to put them all in one location but the two times that I went to another PNC location, that level of service was never comparable. I was saddened to learn last week that the entire staff had been let go. The new person was pleasant enough but I do not see how you can find a better crew than the one you already had at that branch. The location is convenient to my job however there are more convenient banks that I could choose to go with. I went to PNC for them. You lost five great employees and one enthused customer. I regret that I didn�t sing their praises a long time ago but I can promise you that I am not alone in feeling this way about these employees. Please get them back.

April

MsApril 9/21/12 12:09PM
I am writing a letter that I should have written a long time ago. While in my local Giant, one of your representatives approached me and was so genuine and sincerely interested, courteous, and polite that I decided to open an account and have been with you over a year. I choose to go to that same branch whenever I have questions or concerns regarding my account before I will call customer service. As a matter of fact, I have only called customer service once, and that was out of convenience of time. Every other time, the representatives have been able to help me or escalate it to Lawrence who was the branch manager. Yes, I know every worker in that location but name and face as they do me. Jonathan, Basim, Craig, Shante, and Lawerence all blew me away with their customer service skills every time I went. Even when I was just passing by while in the market they spoke. The few times there were a line, I didn�t mind waiting because I knew they were providing that same level of customer service to the person in front of me. I do not know how you were able to find such qualified people and managed to put them all in one location but the two times that I went to another PNC location, that level of service was never comparable. I was saddened to learn last week that the entire staff had been let go. The new person was pleasant enough but I do not see how you can find a better crew than the one you already had at that branch. The location is convenient to my job however there are more convenient banks that I could choose to go with. I went to PNC for them. You lost five great employees and one enthused customer. I regret that I didn�t sing their praises a long time ago but I can promise you that I am not alone in feeling this way about these employees. Please get them back.

April

MsApril 9/21/12 8:05AM
The women working at the East Liberty branch have been nothing but helpful and nice when I am there. For my business, I'm there at least 10 times per month.

j 9/15/12 6:11AM
I am in Ca. -where there are no PNC banks-
I talked to the most patient- helpful employee
Tiffany Lawrence; spent over 1/2 hour on the
phone with me to help me set an account for my smart phone. Now I can make deposits
anywhere I travel- then use my Virtual Wallet
ATM card for withdrawals or charges.
PNC personel are always helpful.

Anonymous 8/27/12 1:18PM
I have an auto loan with PNC. I have been trying to make the payment for a few days with CLCInfo.com and wasn't able to log into my account. I was told to call back in a few days. I called PNC to tell them of this problem. I was told by Barb(representative) that I will be charged $10 for taking the payment over the phone. I told her that is not fair for me to pay a fee if their system is at fault and asked to speak to a supervisor. She told me he won't be able to help me and we exchanged words for a few minutes. Jim(supervisor)abruptly came on the phone to tell me he will transfer me to collections and cannot help me (wasn't not given a chance to explain what happened to him). Collections rep came on the phone and told me they did not have a home phone number but a cell phone number and the cell phone number was placed in the home number slot. I have been making payments on this loan for the past 2 years and never had this problem. So I asked her, how was I suppose to know that and I felt it was their responsibility to take care of that. She did not agree and gave me attitude and hung up.....Thanks for the wonderful experience today PNC. FYI...my situation was not resolved, I'm still trying to pay my bill..

tasha7672 5/21/12 11:35AM
Betty branch manager at branch 853 was very professional on the way she handles issue. Jason Dugan at customer service said that I would have to call the branch it self to handle my issue. So after talking to a customer service rep. Then Jason Dugan did me no good. Jason did not explain himself and how PNC would have to handle the issue. All he had to do is what Betty did and explain it better to me instead of saying a lot of dates and charge a month in the rear. Thank God for Betty, I will stay a PNC member. I was about to transfer all funds out of accounts. All rating is on Betty only.

Anonymous 4/23/12 12:48PM
I am a PNC customer and every time when I visit the services are good, but their closing time is always earlier than closing hours which is 6:00PM. The location is 13826 Lee Highway, Centreville, VA 20120. I think they close like 5 minutes earlier than the closing time which is 6:00PM. I went there before 3 minute and it was locked and even drive thru were closed. I think they should have close the bank on time not early.

Anonymous 2/14/12 9:51AM
This is a recent e-mail I sent to PNC, it speaks for itself.

Dear Sir or Ma'am,

I just want to take a moment to express how impressed I am with the outstanding customer service I both witnessed and experienced at your branch at 2665 Muegge Road, Saint Charles, MO 63303.

I entered your branch about 30 minutes before they closed on Saturday, February 12th, 2012. I was greeted by one of the most polite gentlemen I have ever had the honor of meeting, named Bob. I told him that I needed to speak with somebody regarding fraudulent activity on my PayPal/iTunes account which was linked to my PNC checking account. He asked me to wait a moment to speak with Ishita Sanghvi. He even asked if he could make a coffee for me. At this point I was already impressed.

During my wait, which lasted about 20 minutes (for which I am not upset at all as it was clear Ishita was providing excellent customer service to somebody else) I had the pleasure of watching Bob greet the customers by name as they arrived. He even knew exactly what type of coffee they liked and insisted on making it for them. I even watched him play with the children and give one a coloring book, and start friendly conversation with the customers.

Once I was able to speak with Ishita I explained that these fraudulent charges (which were no fault of PNC whatsoever) had caused me to incur an overdraft charge. I showed her documents from PayPal outlining their investigation and their findings, as well as documents showing that PayPal was in the process of putting the funds back into my PNC account. She was extremely polite and immediately initiated a credit to my account for the amount of the overdraft fee.

In a perfect world the hacker who stole money out of my account would be paying the overdraft fees, but unfortunately we all know this isn't a perfect world. This wasn't PNC's fault, or PayPal's fault, or iTune's fault, or my fault. PNC was understanding enough to not charge me a fee for being the victim of a crime, but not only that they went way above and beyond my expectations with their phenomenal customer service. I plan on staying with PNC indefinitely and will continue to recommend them to all of my friends and family.

Thank you so much for giving me one less thing to worry about in this stressful world!

bwduty605 2/11/12 8:38PM
PNC Gave me an Auto Loan of 2.09% on $74000 in Michigan. Two months thus far and no major problems. I called to change my address short, a 5 minute wait, the Woman I spoke with was "Super Nice" She gave me my loan number and a link so I could check my Loan www.clc-consumerservices.com

Anonymous 2/5/12 12:09PM
I have been reading a lot of these comments and I can't help but laugh. To the person with the "retarded" daughter, she needs a POA or a guardian to take care of her finances if she can't do it herself. If she can do it herself, then it was her mistake to bounce a check and it's up to her to take responsibility for having done so. I've had overdraft fees before. Laws now prohibit any overdraft fees unless they are valid to be given. Therefore, even the government agrees the fees your daughter got should have been charged, not just PNC.

To the person whose GPS stated they'd arrive 1-2 minutes before PNC closed and you were upset that even after your husband called that they were closed when you got there: PNC has a 5 minute rule. Open 5 minutes early, close 5 minutes late. Therefore, they stay open for those who arrive late just out of courtesy. You could not have arrived at 11:58 unless your clocks are wrong. Besides, if you saw on your GPS you'd arrive 1-2 minutes before close, you should have left earlier.

To the person who wants their money back for an unauthorized transaction: you already are. The company told you it could take up to 15 business days before you'd get it back but they said they'd credit it back. It was their fault they took it without authorization. You shouldn't expect a bank to pay you for another company's mistake.

I could go on and on. It's not always the company's fault because you don't get what you want. PNC Bank is a great company who became the 5th largest bank because it's a good bank. Just like all companies, they have policies they have to follow- and you have to take responsibility for your own actions.

just me 12/7/11 11:14AM
PNC bought out National City in Niles, IL and I was very apprehensive. However, everything was not only kept the same, but got better. As a senior citizen, I am very happy with PNC - they care about me as a customer, they kept on the National City personnel so the people I talk to in the bank are familiar to me and even the new personnel that were added seem like old friends. The only way I'll change from PNC is if they get that big bank syndrome and make changes that will cost me money. At that point, I'll just have to find credit union.

Anonymous 11/6/11 7:09AM
i have a line of credit with pnc that was originated through nationalcity.the contract was prime plus 3 points.fee nc.whoops,pnc decided 6.5% wasnt enough so they raised the rate to 10.5%!i have great credit and have a business account wiyh them and several personal accounts with them.the used tax payer money to buy out national city and know they dont want to honor the contracts.corperate greed plkain and simple.

jamesfonzi@msn.com 11/2/11 3:22PM
Several weeks ago I went to the PNC branch located at 6550 N Federal Hwy, Ft Lauderdale 33308. When I arrived, the bank was closed but employees were still inside. The receptionist saw me and opened the door asking if there was something I needed. I explained that I wanted to open a checking account but that since they were closed I would return the following day. She asked me to wait while she spoke with someone inside the bank. She returned not a minute later and asked if wanted to open the account now. I said that I did not want to impose as I know that when your day is over people like to get home and on with their personal life. At that point Anthony Bredwood who was sitting at a desk nearby addressed me and said that it was really no problem that he would be more than happy to help me, he advised me that he was going to be there for a while anyway so it was no inconvenience.
He went ahead and opened the account as well as educated me on the options for each type of account and recommended the one that would best suit my needs. Furthermore, I received a hand written note from Anthony in the mail thanking me for my business, which currently is not that much. I was very pleasantly surprised at how well I was received and treated. Both the receptionist, I did not get her name, and Anthony were very accommodating.

Vitabrevis 6/16/11 6:23AM
I am writing to compliment a very special young service representative. She currently works at 200 S. 40th st. Phila. PA, Her name is Clarissa Hobbs. She is always pleasant,professional and very knowledgable of all bank services and products. It's not often that you find such curteousness in todays times. This young lady deserves to be recongnized. Judy E. Philadelphia

Judy E. 1/18/11 1:45PM
My experience with Manda Crawford, Branch Manager at 1400 Merritt Blvd. Dundalk MD. was more then I ever could have hoped for. I was in the process of ordering new checks and she went above and beyond anything I could have expected to insure that I got exactly what I wanted. I have had many bad situations at other banking institutions I have dealt with during my 61yrs., but thanks to Manda I am very glad that I switched to PNC. Everyone at the branch does a great job and I am sure this is due in part to the manor in which Manda performs her job. Thanks again Manda and PNC.

Jim Kopicki 12/27/10 1:33PM
Been banking with PNC since I was 2-3 years old and had a savings account, so over 40 years. Had dealings with many different office in Pgh area, and now live in Central Pa - only use 1 branch out here.

We do everything through them. Checking,Online Banking, Savings, Money Markets, Kids Savings, Mulitiple CD's. 1st Mtg refinance, Home Equity, Paid car loans, Paid personal loans.
Safe Deposit.

I have NEVER paid ONE fee for any account.
When I got gyped at an ATM with a 10.00 in place of a 20.00...credited to my account in a day.

My 1st Mtg and Home Equity were approved within 2 days with no hassles and minimal fee.

I have been more than please with the service I have received over the years.

Greg 12/12/10 6:59PM
Pure usury! Don't give me $.07 of your money on overdraft charges and charge me $36.00 for the privilege. The Mob ain't got nothing on banks or do they? It's time for banks and creditors to be reformed from robbery by proxy. If you loan someone money,and they don't pay you in a timely manner, you can not attached excessive interest legally. Question, why are the banks allowed to financially raped their customers and get away with it? If I had the money, than by all means I wouldn't have an overdraft. We aren't all well off, some like me are the working poor and we do bank, it's just hard thinking that the prominent folks like bankers and those they employ are the real crooks, that don't do time.

lllauramable 8/15/10 11:52AM

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I work for PNC and have to say that while it has some faults, no bank organization is perfect. By reading some of the reviews, I have noticed that majority of them are written by less than intelligent people who are not responsible for their own actions and now want to blame someone else for their mistakes. When you over spend your money through your debit card and now you are in a negative balance, dont blame PNC for charging you fees for overdraft. IF YOU DON"T HAVE MONEY, DON'T SPEND IT!!! We take care of thousands of accounts and unfortunetly we cannot babysit every single account and notify you personally the MOMENT you go in the hole. That is why we provide you mobile apps, text and email alerts and online banking as well as old school check register so you can keep track. We all have lives and I am sorry that we can't be open 24/7. so when you drive up after 5 and bang on our doors, I apologize that I will not help you out since i would like to go home and see my family as well. My motto is treat others as you want to be treated. So when you come in with an attitude, rude and act like your $hit don't stink don't expect exception service. Be kind, polite and patient and it will be a PLEASURE for me to help you out as much as you can. and for god's sake have your stuff ready before you come up and not hold up the line because you have to locate your ID or your card and fill out the deposit slip. Thanks!
Kary 5/16/12 11:15AM
I've been employed at PNC Bank for 7 months now I work at the Call Center. What a lot of customers don't realize is that we have policy and procedures to follow. We can't always fix everything right on the spot, it isn't instantaneous things take time. What I really would like to point out is this, PLEASE don't yell or scream at the person you are talking to on the phone. It's not their fault we understand that things happen we are doing the best we can to fix it. Everyday there is a new issue that unravels itself. usually the first person you are going to talk to is going to do the best they can to get you to the correct department because NO one is trained on EVERYTHING!! That would be close to impossible, seriously. A majority of these comments sounds exactly like what I hear from people 9 hours a day, 5 days a week. I wish I could tell everyone that there is a quicker way to get things resolved but there isn't. Now I agree PNC does have it's down falls and needs to catch up in the technology area; especially with call volumes I'm sorry that when you call you have to wait inline to many people are calling. We are not just standing around talking we take call after call after call on right after the next usually taking about 100 calls per person a day sometimes more. Another thing the people at the branches do not know as much information as we do simply due to the variety of different questions we get. A very important piece of information; DO NOT CALL AFTER 5PM or ON THE WEEKENDS!!!!!!! 99.7% of our departments close at 5 or a little before and are not there during weekends. If there is something terribly wrong or you need special assistance do not call after 5pm or weekends we are a bank no one is in those departments. There are people there till 10pm to assist you with basic needs but we can't do much of anything else because we are not trained. I really could go on and on. I show up to work to make money to pay my bills not to screw customers out of their money. Please don't take it out on me. I will be nice to you if you are nice to me. End of Story!!
swymer 4/5/12 12:05AM
I am a PNC employee for over 4 years. This is the worst job I have ever had. There is NO communication between departments internally. Treatment of customers is simply horrific, and management is aware of the problem, but does nothing to correct it. In fact, it has now hired former employees of NES (National Enterprise Systems) as collectors. NES was shut down due to illegal debt collection practices, and PNC is well aware of the former NES employee's illegal, harrassing and degrading treatment of PNC customers and co-workers. Yet, because PNC's management receive bonuses based on collection payments, the former NES employees are rewarded and praised. I do not even have a PNC checking account, and I never will do business with this company. PS - PNC is required to receive a portion of their business from minorities and CRA (low income) loans to enable them to open new branches, yet they discriminate in their promotions of minorities. Only those with bachelor's degrees are considered for management positions.
Anonymous 3/17/12 9:12AM
I'm currently employed by PNC Bank and I do have to warn you that they are fee hungry bank. Day after day I deal with people who are fooled by the inconsistent information PNC on line banking provides. Unlike every major bank your purchase are not deducted from your available balance until the next business day. So, look out on the first business day after a holiday! They are also very self-serving. A common example; you deposit a check, it's returned by no fault of yours, PNC will freeze your account! Say it's a Friday of a holiday weekend. You will not be able to access your account until the next business day, you could go 4 days without being to use your debit card! Even if you have plenty of money in the account. The explanation is that they didn't want to face a loss to the bank of that returned check. Too bad for you Mr Customer. Sorry you couldn't access your money! As long as PNC is ok they don't care. They're one cheap bank and are getting cheaper and more fee hungry. So, if you have plenty of money you should be ok and if you have an additional account at another bank so you don't have to worry about accessing your money, you might be ok banking with PNC. By the way their website, especially their beloved Virtual Wallet is super slow and annoying. They are far behind in technology. They're too busy buying other banks and accessing fees.
Pnc no better than any bank 1/16/12 10:59PM