Papa Johns Customer Service Complaints - page 2

You have refused to send me my W-2 from 2018. I have no other option but to report you to the IRS

I can see right now that my comments are probably going to mean nothing to you with all the complaints that you have, I live in Decatur Illinois and I was just treated terrible by the so-called manager at one of your stores. I have bought pizzas in the store for years at least on a monthly basis I have tipped regularly and treated drivers very well most of them know me they know exactly where the house is tonight I was told my pizza would be an hour to an hour and a half I said that was fine at two hours I called into the store only to find out that my pizza was on its way here I said fine they had said it would be an hour to an hour and a half she said I don't know who you talked to you but our pizzas are going out at 2 to 2 and 1/2 hours as well had I known that I would have called out to Pizza Factory because they can have it here in 45 minutes and I've got delicious pizza she says well you I'm sure we're told it be two and a half hours I said no I was not at that time I said fine then I'll just wait on it since it's on its way 37 minutes later I called her back at that time she told me my pizza would be delivered as soon as the driver came in and picked it up I said so my pizza has not been even sent it out yet she said no the drivers not picked it up yet I said so I've waited two and a half hours and my pieces not left the store she said no it hasn't I said okay I will talk to your manager tomorrow because this is ridiculous the person I was going to eat the pizza with his already left for work this is just totally ridiculous this is unacceptable she said well that's the way the store is okay she hung up on me I got to thinking about it and I thought no I'm not going to accept this pizza because I know how that store handles things and if you call and complain about something they do something dirty to your pizza I've already heard this from people that have work there so I called back in and I said I want to cancel that pizza she says your pizzas already been canceled is it part of me she said your piece has been canceled I said who gave you the right to cancel my pizza she said I cancelled it when you hung up all the guy said you hung up on me you had no right to cancel that till your customer called back in and canceled it she said I canceled your pizza it'll be credited to your account and two to three days I said you had no right to do that Grandin I'm calling back in to cancel it but you had no right to do that on your own and she hung up on me I have never been treated so badly by anybody in any business anywhere Decatur if this is the way you have trained your people to work for your company I will never well I've already decided this anyway I will never ever purchase anything from that store again and anybody I talk to you I will tell them how badly I was talk to you tonight that is terrible I'm 65 years old I have work in customer service for 40 years if I talk to my customers like that I would have never had a job and those people there should not have jobs either if you have to wait two to two-and-a-half hours to get a pizza out to people and if you talk to customers like that you should never ever have a job the store needs to be closed down if you can't run it any better than that now I expect to hear from somebody on this situation and if that's the way you're going to continue to run that place I don't think it's going to be open very long because there's too many places in this town that will treat people right and everybody I talk to you I'm going to tell him to go to Pizza Factory to go to Pizza Hut to go to any place but Papa John's not because the pizzas bad but because I got treated like I was nothing like I was a nobody and because you take over two and a half hours to get one pizza out to a house that's less than a mile away from their store I think you've got a problem a real bad problem in Decatur Illinois I think you need to either close the store or get somebody down here that knows how to run it because there are pizza shops in this town that are going to be ran and that are ran right and it gets pizzas out in 45 minutes and they're hot and they're fresh and you're treated right by the people that you talk to on the phone and I know that you people will never even read this because I read that you've got complaints back there from 2017 people have never got answers from so I'll make my call in tomorrow to the corporate office as well as writing this complaint and I'll call over here to the local store tomorrow and make my complaint with this store manager I'll do what is the right thing to do as a customer we'll see what you do as a corporate office if you're any kind of a business at all you'll contact your customer

Store 1700 ... Sigman Rd Conyers Ga



This store racial profiles customers. Everytime I order my orders are purposely messes up. My pizza has no sauce my pizza is cold or they send a part of my order and then I have to wait for another hour or more for the rest of my order to arrive. They even help themselves to add large tips on my credit cards. I order large pizza they send me a small pizza. I never get what I pay for. I have been a loyal customer for over 10 years but after dealing with this store for the last year I am done. The manager never take me seriously when I call. Today my pizza arrived with no sauce and I was told some people like their pizza like that. And that she can't watch them make every pizza. My order said extra sauce not no sauce if your cooks can't read they should not be in the kitchen. Also I ordered a XL pizza and was sent a small pizza with a sticker that says xl on the box. I can tell The difference between a XL and a small I'm not dumb. The manager said they could send me another pizza in a hour. It was already 9:30 pm and I order this for my kids. Why is my orders always wrong every time. I gave this store multiple chances but yet they send whatever they want Everytime. This is truly unfair and I'm taking this very personal.

Tried to order pick up from Somerdale NJ Papa John's at 10:20pm and they told me they were closed for carryout because they were closing at 11. I was only able to order delivery which makes no sense to me. This wasn't the first time this happened either. My dad went there one night about the same time and was told he couldn't get a pizza thatvhe was willing to wait for. I was just trying to make it easy because I knew they were closing soon.

Papa johns in smithfield North Carolina is the rudest no customer service not caring bunch of people I had ordered pizza and they charged my credit card and didn't show up then when I called them he said we cancelled your order after we waited all that time and they didn't even contact me I will never go back and will let everybody know not to go there

I had the worse experience ever today i ordered pizza with my card online and waited and my pizza never came so i called and was told my pizza was delivered but it didn't get delivered to me! I was informed the delivery driver gave my order to someone else who actually signed my name on the slip! Then they say they will send me another order and it took 2 hours to get my order after that i was so upset my grandkids were hungry and they had to wait for a long time which was very aggravating cause it was already paid for now i feel like as a customer my money isn't important! So now i won"t be spending anymore with your company.

Disappointed!!! I guess the official Rule at papa johns is if they mess up a order they will replace the unsatisfactory items..BUT ONLY ONCE.If it happens again in the following weeks or month they say (we see hear in our system you already got you a free pizza this month sorry) and I should not have to defend myself on the phone when the manager that said he would take care of me and he said he would note in the system the items that would be replaced cause of a similiar error happening twice in one month which happens when we order from your establishment as often as we do..also the person on the phone seemed very unhappy to a point I felt uncomfortable like I was bugging them at a busy time. Maybe it was because it was a large order that was messed up and the manager didn't wanna report the error fearing repercussions either way long story short prob'ly won't be eating as frequently as we used to at the papa johns Redondo beach CA store on artesia..I guess its good to mix it up every now and then..time to give dominoes and pizza hut another try.

We have been regular customers for several years now. Ordered a pizza tonight. One hour later we discovered the driver could not find us. Called the manager, he offered absolutely NOTHING WORST CUSTOMER SERVICE EVER. You lost a good customer today. Salem Va 24153. I plan to share with all my friends! No discount nothing!

Ive been a customer for many years and I'm usually and generally satisfied with your product and the Cedar City store has very good customer service. I was very excited about trying your new loaded with ingredients and cheese delicious looking pan pizza so I did that on Friday and was totally disappointed with the result. What a letdown. I can tell you that the only thing loaded was the very deceptive TV ad. Loaded with BS. Very disappointed!!😢😢

Ive been a customer for many years and I'm usually and generally satisfied with your product and the Cedar City store has very good customer service. I was very excited about trying your new loaded with ingredients and cheese delicious looking pan pizza so I did that on Friday and was totally disappointed with the result. What a letdown. I can tell you that the only thing loaded was the very deceptive TV ad. Loaded with BS. Very disappointed!!

I called for a pizza at 7pm. After waiting 1 hour I called to see how much longer. He stated that the driver came and left because a dog was outside and the store gave him the wrong cell number so he left. I asked if he could make me another one and add a Pepsi. After waiting another hour my husband called back to see how much longer. The person who answered the phone called for the female manager. She started yelling," I called the drive and he won't answer the phone what do you want me to do. She was very rude and disrespectful as a leader. Finally at almost 9:15pm he arrives but forgot the Pepsi. He volunteered to go back and get it. When he came back I still tipped him but when I went to open the sofa it was the wrong one. It was A Dr. Pepper, something we do not drink. This was the pizza order from hell. The one on Redan/ South Hairston in Stone Mountain Georgia. That store needs to be careful because directly across the street is Pizza Hut and a Little Caesar. I do not like those but for the people who do not mind. Thank you.

I am making a complaint about a pappa John's store in Goshen Ohio. They are rude, when I called to see if any special they acted like I was asking for the moon. They didn't tell me about the 50% off if the Bengals win, I called another store in Milford Ohio, they were very helpful told me about the discount. I am on a fixed income and my grandson likes your pizza, but I can get pizza that I like for less. This is a great for grandsons. But when I was told $13.95 for a large cheese that is crazy.

II want to share a bad experience at your store at Carl T Jones Dr,Huntsville,Al 35802. Today at 7:30 pm when I called the manager to express my dissatifacton with my order. The manager was rude and besides hanging up on me told me to go do whatever I need to with absolutely no concern.
This response from a franchise that advertises customer satisfaction is not at all living up to it.

On Oct 10th at 6:23PM I placed a pick up order with the Papa Johns location in Valparaiso, IN. (1 LG 1/2 Peperoni and 1/2 The works - onion - Mushrooms and a smal cheese bread)
I asked the order to be made 1hr from the time of the call, so pick up would be roughly around 7:30PM.

When I arrived at the store I was told that there would be a few min wait, which was fine considering it was Monday night and the Chicago Cubs had a game as well.
I waited for over 20 min only to receive my order and it be incorrect. (LG The Works, the cheese bread was correct though).

After bring this to the cashiers attention she went back to the manager and asked them for assistance. She returned and told me the manager would refund my order and provide me with the correct order and a free 2 liter. To which I only agreeded to a correct order and a refund.

While I consider the refund an appropriate measure I am disappointed that the manager never came out to apologiz after I received my correct order 1 hr and 30 min after I actually placed it.

I just purchased two topping pizza's at Buford GA and Buford Hwy location. I will not be ordering Papa Johns Pizza again, the quality was very bad with the crust being burnt and overall quality short of Papa Johns quality standards.

I love papa John's my favorite pizza .how ever my local location 4711 north main street Dayton Ohio 45405 needs some fixing.i order a large pizza and a second large for .99 cents Friday night I know the delivery is a long wait however I received a call from the delivery driver stating hay do you still want your pizza ? I said well yes I've been waiting 2 and a half hours .he said I'm sorry my car broke down .I said well you will bring me hot pizza he said yes I'll be there soon so 3 hours later he shows up with my pizza I said sorry your having a bad night I understand is your car ok he said yes I just ran out of gas .one of my pizzas was cold and hard the other one they had re- made but with the wrong topping .I would not be complaining if he had broken down. but to put me out ,delivery me a wrong pizza and a cold hard one because you ran out of gas and then not at least offer me a large 3 topping new pizza that was hard and cold at least all though the second one was made wrong it was hot upsets me .what delivery driver shows up to work with no gas ? Thank you for letting me rant have a good day

I ordered a pizza at Papa John's on East Henrietta Road in Rochester, NY. I posed a question on the total price of my order while on the phone and told it was tax. Upon picking up the pizza and checking my receipt, I again questioned my total and was told one of my toppings was an additional charge. I should have been told that when I ordered the pizza. I received less of the topping because I asked for it on the side. When I called back on the phone to talk to the manager about this, he was very rude and hung the phone up on me. We returned the pizzas back. I am not going to spend my money where this type of customer service is allowed. The manager was very rude and sarcastic with his responses. We let him know we would be calling the manager on Monday. After speaking today with the manager today, the response is just as bad as the night managers. I do not feel as if he was concerned at all. It appeared he was already made aware of the incident and was not concerned at all.

My name is Sherrie Collins ....I am wanting to file a complaint on this location... Unsure of location but store .I placed my order at 7:57 p.m.......placed a call to store about 845 pm.....1st call Rep hung up on me after phone rung over 20 times.... 2nd call placed Rep placed me on hold never coming back to line, on hold over 15 mins...... 3rd call placed only for the rep to tell me order in route and hung up without even giving me chance to ask how much longer Rep hung up.... This is absolutely no way to conduct business when individuals like myself spends our money and I'm huge on customer service... Their was absolutely no empathy or any concern for me when I call to check status of my order... Plus I could hear all the noise in the background ((((just playing around and laughing)))). I made another call at 9:49 pm only to be told by a manager they are short handed and for me to advise on my next order that I can get 10% off next purchase... At this time I'm requesting a full refund because I'm not satisfied at all...I NEVER received my order and called them again to request a refund for the person to tell me it'll take 2-3 days and he hung up... I called back to get his name....CARLOS not people friendly... So rude and not satisfied with this service I received!

I ordered 2 pizzas last night and was given a price of $21.00 for both pizzas. When the driver got to my house 45 minutes later he handed me a bill for 41.00 dollars. He went back to his car then came back and said they will charge me 24.00 for both pizzas. The Mgr. calls me before he leaves and says she will charge me 22.00 for the pizzas. On principal I would expect that you charge me what you had originally price quoted me when you said you were going to charge my card. I was proceeded to be told that the night Mgr is under alot of stress and it is what it is. Not only did this ordeal waste an hours worth of my time, but I ended up having to drive to go get dinner. Absolutely chaos last night out of your franchise.

This evening I ordered two pizza's from Papa Johns Pizza in Wichita, KS, 3236 N. Rock Rd. and when I received my order I only had one pizza. In trying to clarify the mistake, the clerk was very irate, nasty and unprofessional. Her name is Reagan and she never acknowledged that she had made a mistake nor was she pleasant to talk with. Because of her actions I will not nor will send or refer anyone else to Papa John's Pizza. In the future I will do business with Pizza Hut.

I recently left my local Papa Johns franchise and left a Coach wallet with money in it on the counter. This was approximately 2:25. Realizing I left it, I returned a little after 3:00 to retrieve it. I asked twice if it had been found. I was told no both times and no one offered to check. The young lady I spoke to was the same young lady who waited on me and I was her only customer. The value of the wallet was $130.00 and the wallet contained $220.00. I am positive I left it there. I understand that it was my mistake and I will never see it again, but be assured I will not purchase anything from Papa Johns again.

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Sent from my iPhone

Almost always,we cannot order on line for great promos and build rewards.has been happening too often.therefore we lose rewards that could have been built.we have been customers for years but do not was to wait for our meal due to time on phone.

Drivers with Papa Johns display on top of his white car/suv almost driving on top on my car Memorial Day up first Street in Simi Valley; horrible customer service and need to train these drivers to drive with respect and caution; horrible driving standards ((((((((

Your website is the worst I have ever used!!!!

I complained about it before but received no response. After using your site to order a pizza, I got into a loop and could not order. I had to telephone the order in. Can't you get someone who knows how to design a website and make it easy to order a pizza???

I wouldn't think this should be too difficult.

Sorry service over two hour delivery time called they told me I had a free pizza tried to oder free pizza was denied said knew nothing about free pizza