QuickBooks Customer Service Complaints - page 3

Useless issue resolution. 5 minite chats or callbcks are a plain lie

terrible customer service!!!!

I have called to cancel Uli Road LLC subscription and have been informed the wait on-line is 45-50 minutes. Seriously?

Quickbooks' delusional notion that eliminating telephone customer service contact options will "enhance" the customer service experience conveys, in so many words, that they don't care about OUR experience so long as they can minimize THEIR experiences with us. A 5-year QB PRO Plus customer, we actually PAY MORE to get customer service, but can't get it. They are impossible to reach anymore.

they have decided to up charge their customers 70% or more without justifying the increase. No ethics

Really difficult to reach. I am being overcharged beyond the agreed price and NO ONE will answer the phone. (The recording asks me to wait at least 25 minutes and this is not acceptable, as I am trying to run a business.)

QuickBooks support is THE worst customer support ever! It doesn't matter what you are calling about, the people answering the phone have no clue what they are doing! Currently I have been on hold for twenty minutes waiting for the person who answered the call to come back on the line. I have no idea what happened to her! My question is fairly simple, set up my direct deposit password! Unfortunately QB has market share

I have been using QB for several years. I've switched banks and have been trying to set up and use QB payroll. It has been a nightmare. I talk to someone on the phone every week for at least 1-1/2 hours. We got payroll set up. I processed payroll. None of my employees got paid. QB failed to let me know they needed more documents. they said they emailed me, but I didn't receive an email. I've now sent my ID at least 7 times, faxed and emailed the the same documents to 2 different emails as well as the online quickbooks file, but nobody has received anything yet. I got an email saying that that "your Primary Principal Change Request dated 11-07-2017 for EIN ####### has been closed as of 11-10-2017. We have not received the sufficient documents to complete your request." Where does my stuff go when I send it? I've been working on this for 6 weeks. I thought I was going to save money, but this is ridiculous. I've had it with QB. I'm going to cancel everything and use something else to process payroll and direct deposit.

I need to send back my quick books I bought at Best Buy they said contact you all. I bought it 10/19/2017
Please send me a number to talk to y'all or an address that I can send it back to y'all.

When opening quickbooks I received a message that I have to renew the license, which I understand. However, I received not warning about this, and I have been waiting to get connected for a very long time, and this is not the moment that I can wait a long time. I would have appreciated some notice so I could pick a convenient time to wait 30 minutes for you. AS it is, I am held hostage to wait at a very inconvenient time.

The customer service is terrible and the support is terrible we have been waiting three weeks to resolve a simple issue

Like watching paint dry....Support is non-supportive.

Absolutely horrible experience with their support. Tried to buy/install their Intuit Data Protect service. Signed up for it online. Was never billed nor sent any installation instructions. Tried again, online. Same result. Called the support line. No problem - except the download link did not go to correct page. On the phone for nearly 4 hrs. over 3 days to correct problem. Continually put on hold to check on something. Finally - told them to cancel the service, but that I wanted a receipt for this. Waited nearly 1/2 hr. on the phone before this came through. They obviously want the money and spend huge amounts on getting you to purchase add-ons, but then can't deliver what they want to sell you.

I have submitted a file for them to repair four times! The 3rd time I also sent a Word document to explain what had been happening and what I thought the problem was. They allegedly repaired the file and notified me that it was repaired. It was not. I contacted them again, spent another hour on the phone with them. I insisted on talking to a supervisor, who finally assured me the file would be sent back to tech support for repair. Four days later I had heard nothing. I called again and spent another hour on the phone, with a helpful representative. She informed me that the only way they could contact their tech support people was via email or chat. What nonsense! I asked this representative to escalate the matter to a supervisor. This was allegedly done and I was told tech support would call me by the end of the day. This call was taking place at 10:30 a.m. MST. I balked at having to wait another day for the file or the call and was then told I would get a call within 1/2 hour. It is now 2 hours later. NOTHING! THIS IS RIDICULOUS1

QuickBooks has the worst technical support ever. 45 minutes on hold and still waiting for a 4th representative to assist me. I would like help with online bill payment - a feature I do not currently have but would like assistance in setting up. They seem to get hung up telling me it will cost more for this service - which I am willing to pay. Why don't they just activate this service and bill me. I give up. I need to find a new service!

Another negative review because Intuit can't seem to get enough negative reviews and still do NOTHING to improve the situation! I'm not going to waste a lot of time. Just turn and run from Intuit products. The tech support is absolutely, 100% incompetent and terrible.

I purchased Quickbooks for Mac on Oct. 20, I have still to receive my Registration/Activation code. I have emailed Quickbooks 4 times and I get the exact same reply from 4 different guys.

Basically telling me its not their problem. What a total bunch of nuts.

Now I am stuck with an accounting system that I cannot use. I spent good money to buy it and set it up using my previous experience with Quickbooks about 12 years ago.

No one at Quickbooks seems to be interested in pointing me in the right direction or sending me a link.

This is totally crazy. Cannot recommend Quickbooks at all.

Apparently you choose not to speak to customers. Great software, but your customer service sucks! Your rating is only 2.6? Speaks for itself. Too many phone #'s, no
email contact. Long wait times on the phone is inexcusable! Horrible, horrible service!

Quickbooks customer service is a complete nightmare. Somehow our entire company was corrupt. After days of level one trying to figure it out they transferred it to level 2. Supposedly it was fixed. 3 weeks later...over 20 hours later it's exactly as hour one. Minus the 20 hours I have had to be on the phone and off my computer and the $600 for upgrades and support packages. They are zero percent concerned about their customers or how their incompetence is affecting their customers.

QB has the worst (and I mean worst) customer service team ever. This is not an exaggeration. We have been passed around from rep to rep and promised the issue was escalated to diff reps'supervisors several times over the last couple of months! They still cannot give any answers. Instead, one of the latter reps mentioned that I submitted a survey which I told him, yes, I did answer a survey email honestly since we are very frustrated from months of no resolution and bad customer service. I have a feeling they stop helping people if they get a bad review. QB should be aware of the type of people they hire. It's giving them a bad reputation.

Beware of automatic 'renewals' which will continue to hit your credit card or bank even when you discontinue the service.

Customer support is calling clients stupid, they don't transfer you to a manager. Their support is in Philippines, so of course they will do whatever they want, because they don't care. Mind you after paying thousands of dollars on the software, they request more money from you and the software will work barely two years. All they care is money, more money

If I could go back to Simply Accounting I would in a heartbeat. The customer service with Enterprise which we pay premium is not as good as it used to be and continues to get worse. Today I received attitude to which I responded to in kind. Not professional but I am at my wits end with this program. I have never had so many problems with a program before. We are obligated to use because of corporate as it links with third party programs; perhaps why the lack of support from Intuit. I miss the one or two support people I used to speak with who were genuinely pleasant. "The program can only do so much, it's just software - it works with what you give it, - those two are summary of what I heard today on top of there is no accountants copy available, it's been disabled and we don't know when it will be available. Why not send users a notice? There's a pop up and email for everything else? So I wasted a 1/2 hour of my already pressed afternoon. I receive unrecoverable errors and shutdowns regularly which I send my email with but never a return response - these when I am exporting reports to Excel -because they haven't updated their exporting with newer versions of Excel? I cannot override created templates created in Excel either. Those are the two major issues that cause the most stress!

If there is any way you can choose a product other than QuickBooks Online, then please do so. Besides being an inflexible product and forcing your service business to account for activities as if you are producing wheel spokes, the Company has essentially given up on security and created a cumbersome log-on procedure which makes your data inaccessible and puts you at the mercy of your email provider. And, of course, there is no human at the company to help you.

Just had one of the worst experiences of my life trying to set up a merchant account with QuickBooks and getting the link to work with my QuickBooks software. The invoices that are emailed to clients get an error message. I called QuickBooks. They have been working on the issue since March 28th. Almost a month. This was not disclosed that they were having this problem. This doesn't even go into the fact that they set up the account incorrectly in the first place and a took an entire day to fix it. I'm trying to close the original merchant account with no success.