Radio Shack Employee Customer Service Ratings - page 2

Let me start off by saying that I am a RadioShack Sales Associate. I have been working for RadioShack for about six months now.

It amazes me that about 90% of the negative comments on this particular site are made by customers that are basically illiterate. Many of the customers on this page are complaining about problems that could easily be solved by inquiry. For those that do not know what inquiry means (90% of you, I'm sure), it means to ask questions in the pursuit of knowledge or answers. That being said, yeah, RadioShack customer service is substandard generally speaking.

However, I have had customers who I have sold service plans to (every RadioShack employee has), and I outlined every detail of the plan. I always tell customers that they have to call the 1-800 number and get the gift card THEN bring it into the store. I have had those same customers come into the store with a broken item months later - I have a vivid memory, so recognition is immediate - DEMANDING that I replace the item right then and there. I calmly tell them that I explicitly remember saying that they needed to call the 1-800 number. Then the customer becomes even more outraged saying that we are scam artists, etc. People are just trash. That's it. There's always two sides to every story, right? I make minimum wage at this job while I'm going to school full time at a university... I don't have the time nor patience to deal with ignorant customers with an attitude.

I think another employee made this point earlier. WE ARE NOT TECH SUPPORT. Do not bring me your Sprint, AT&T or T-Mobile (now Verizon instead of T-Mobile) every time it freezes up and expect me to fix it. RadioShack just sells cell phones, and just because you bought it at my store does not mean that a customer's phone is my responsibility... No, I do not know the inner workings of every single item that we have. I'm 21... Don't expect me to know how to know exactly how to hook up ancient technology (outdoor antennas). Maybe if I made more than minimum wage then there would be some incentive, but there is not.

To elaborate more, a Sprint tower went down in our area recently, and over 50 customers came in on one day complaining that their cell phone was broken, demanding another. Hey, we aren't tech support, like I said. Even if we were, 99.9% of the customers had their cell phone for over a month with no warranty? Do you know what that means? We are not going to help you! Once again, RadioShack is not AT&T. It isn't Sprint. It isn't Verizon. The extent of our power when it comes to accounts is the power that the customer has because WE JUST SELL THEM!

Haha I remember one customer complaining because the associate was rude because he/she brought two cell phones back after one hour of having them... Umm... Customers should think before acting just like anyone else. A two year contract is a big commitment, but you just run up there and get it on a whim only to decide an hour later that you don't want it? That is irresponsible behavior... Yeah, contract phones are really the only thing most associates care about because our corporate officers are tight wads... That is the only thing we really make substantial extra money with.

I'm just sick of customers. They suck! It seems that 9/10 RadioShack customers are stupid as hell and think the world owes them something!

I was once a employee of radio shack and i found that their is NO help for employees. the District Manager Shelton can talk to you any kind of way and do what to you because he is best friends with the regional manager Ben. I tryed to talk to human resources but she called my DM and then he began to harras me even more. Radio Shack is not a good place to work because you are nobody to this company.


LMD

Once again I have something made by radio shack that seems to have never exsisted. You can't find it by model number, you can't find it by catalog number. I need a part, I Have all the specs on the part including the catalog number and it still can't be found? Way to go Radio shack, making again your equipment and parts obsolete. This should be a company of magicians, they make things disappear!

People need to use a little commen sense. Thirty day policies are that hard to understand. RadioShack is a corporation, meaning the face you deal with inside has nothing to do with policies or prices. Many times the customer does not know that what they are looking for does not exist and that makes the associate seem unhelpful. Why would you look for something that you knew was not in production. Other times radioshack does not carry the product. Also, do not buy something somewhere else and then come to a competitor and expect them to service the product or know everthing about that product. As far as warranties go, they're not going to cover the product if the problem is because of misuse or abuse. That should be common sense. Do not run over the product in a car and then get mad when the warranty does not cover that. If people would just think a little bit then they probably wouldnt get that mad. Also if people would bother to read things,that would help. As far as the people who have commented before, please learn how to spell. Remember Mcdonalds is a multi million dollar company buddy. I would also like to add I am not affiliated with radioshack, but I am familiar with retail and these kinds of complaints are unbelievable.

I'm putting this comment in the "Negative" section because i know the average sour customer won't bother to click the "positive" or "employee" tabs. Funny that the "negative" one is the one that the page opens to, no? That being said, in no way am i defending Radio Shack as a complany. I manage a store, and we are not treated well. HOWEVER, there are good RS Stores and bad RS stores, surprise surprise, just like ANY other national chain. A bad experience at one store doesn't necessarily mean a bad experience at every store. My store has the highest customer service ratings in the district, and I have customers that drive to my store from 30+ miles away, when there are other stores less than 5 minutes from their house, just to do business with myself and my associates. These customers are what make my job great. I LOVE serving my customers. Then, there are customers who you cannot help, regardless of how curteous you are, or how far above and beyond you go. There are a few things the consumer base needs to consider. Firstly, it is our job to serve our CUSTOMERS, ie: people who come to our stores and BUY things. It is NOT our job to continually replace products for you because you break them or misuse them. The chances of getting THREE defective HP laptops in a row are astronomical. Secondly, if you purchase a contract cell phone from RS, and don't purchase our service plan we CANNOT help you with your device and you WILL have a nearly impossible task ahead of you dealing with your carrier and the manufacturer. Thirdly, if you are a pre-paid phone customer, RS has ZERO responsibility in managing your plan for you. You don't even have to give your NAME when purchasing a pre-paid phone with service. Pre-paid service = poor, and things WILL go wrong, i promise you. Do not go running into your local RS store to throw a fit. There is no contract, meaning when there is a problem we have no one we can hold accountable, so it is unreasonable for you to hold us accountable. If you want good service that will get you what you pay for, sign a contract. That way, if you have a problem, i CAN ABSOLUTELY help you by holding the carrier responsible. What i'm saying by all this, is i love my customer base, but we are human beings, and there is only so much we can do. I will go VERY far to help my customers, but i will not do so at the expense of my business. I emplore you to find a different store if you weren't satisfied with your local store. Thank you for reading, and i hope you are lucky enough to end up in my store and i am lucky enough to serve you.

Mr. Manager

I have been employeed by "The Shack" now for over 2yrs. It amazes me that when customers come in for Top-Ups or minutes for their AT&T Go Phones It is our responsability to make sure that their money goes to the proper place for these "PRE-PAID" phones. You are not paying a bill, you are buying time this is your responsability! Just so you customers know, I do it for the customers were I am at in NC because I'm nice not because I have too!!!!! And why do you guys"customers" have to come in to the stores to try and stump us? Do you really have to ask for an RG-59 cable? I mean REALLY you can't just ask for a coax cable? Or to the guy who got mad at me because i did'nt know at what state solder melted. Listen, there are over 4,000 parts in this store and I don't know about everyone of them and if I did I would'nt be working here making minium wage! And to all of you"PHONE PIRATES" thats right, i'm calling out my own now, take some test learn some poroducts!!

First off... i work for Radio Shack. Also i am not disputing what happened to you all or siding with the rs clerks that most likly just suck at therr job.

SO let me say, anger and frustration comes with working here. Our customer base is made of a diffrent kind. we deal with people every day that abuse us. mentally and somtimes physically (true story drunk woman threw a cell phone at myself and co-worker).
Anyone that works in retail will tell u the public can strain you, however as a customer you have to understand that we are only human.
Yes in a few of your cases those issues should not of even happened, your common rs person is highly trained, and normnally( i say this loosely) intelligent. So when u get a good rs clerk you know it, and if you hit a couple of the stores near you and find that guy or girl, work just with them it will make ur life so much better garenteed.

A few tips to those willing to give it another shot...

Learn about what it is u want/need to buy.
if you don't even know what u need it makes it all the harder for us to figure it out. take the time to educate your selves!

don't yell at the clerks, we get min wages and do a ALOT of training for the chance to maybe make a decent buck on sales, most of the time its not us, its the company rules that we are forced to follow, plus think, u really wanna piss off someone intelligent that has access to your credit cell phone accounts and name and addresses? (some kids are young and crazy)

The fast solution to most issues is get the store mgr. if he/she will not do anything call corp. and stand ur ground if u feel u have been truely wronged.

Finally if you do have a serious problem, do NOT come in looking for a fight or someone to chew out...its not gunna get you anywhere.
Take a deep breath walk in ask for an experianced worker and explain your problem like an adult.


Cheers!

The whole company is a joke. I speak from the 4 miserable years of internal experience. Working for these clowns was such a mistake. I suspect that all posters who have had rude encounters are due in part to the fact that the company treats its own just as poorly. The bottom line that everyone entering a crap shack should remember is this: If you aren't buying a cell phone, then the person that is assisting you is making minimum wage. This is also another reason for rude encounters.

I am a sales associate at Radioshack. I read through a couple of the comments on this site and had to laugh. I love how only the mentally incapable people who believe the rest of the world owes them everything are the only ones posting their opinions. I do believe that there are some stores that truly have terrible customer service. I, personally take pride in my customer service and agree that it alone is what makes for great shopping and personal experiences. However, after having worked here for about 9 months, I must say, I hate this job. I hate it because of the stupid, ungrateful, ignorant customers that seem to always find their way here. Especially the ones that feel the need to go out of their way to post their "horrible" experiences on contacthelp.com (lolz) you people make me sick. You, the customers, are the reason this company has become the craphole that it is. Thank you. Get a life.