Samsung Customer Service Complaints - page 3

They kept me waiting for 43 mins and after that also they didnt connect me to customer support

Easy to contact, but nothing ever happens. My Samsung care + was cancelled due to payment problem on their system and was cancelled. They admitted the issue. I have been trying since May 2023 (now end of Aug 2023) to get my care + re-instated. Constant run-around. Nothing resolved.

When I try to create an account it says that there is already an account associated with my email but when I try to sign in it asks to verify by sending a notification to my old phone (which is broken) or my old phone number. None of which I can access. All of my previous devices are broken and cannot be used and I also never received a backup code when I had those devices. So I cannot perform the 2-Step Verification Process and I have no other option as the two-step verification is being sent to the number that is no longer accessible. So I decided to try the chat service online. I am severely dissatisfied with this service as have been waiting for hours in different transfers. A total of at least 8 hours of my time has been spent on this website. And I have not been updated on my standing in line over an hour. Over an HOUR since I have been updated.

Purchased a 65 inch new OLED tv. It stopped working after 8 weeks. Samsung is still "working" on figuring out what to do! Are you kidding me. Its under warranty, replace it, fix it or refund my money! It's not rocket science. Never again will I buy anything from samsung!

Samsung needs to get better trained customer service representatives that know how to say more than "not possible! It's Samsung policy!"

I am trying to resolve an issue with my refrigerator ice maker, which I was told by their service recommended agent "is un repairable" and all I get is the run around. Thus is second time in 3 years I've maker broken!

Samsung is a scam company I had insurance on my phone and they didn't want to fix it been fighting back and forward with them over a month had to purchase another phone because I was told to send the phone in 3 days later they called wouldn't fix it. So I waited almost 2weeks for the broken phone to arrive. So I had to go to my phone company and purchase a brand new reliable phone I will be taking this to the next level.

really bad CX from Samsung! I have been an Apple user since the start of pandemic. I've never had any problems at all. In the attempt to call their support, which only happened twice, the resolution were fast and issue fixed. In Samsung, took me 2 times to contact support who held me in a call for more than an hour. No after sales, passing responsibility of the device after paying to the courier, customer service is ulimitately the worst

Was on call with Samsung due to a refrigerator having issues with dispensing water and ice and had a spec of a dent due to the delivery. Spent 3 months asking for a repair and/or exchange but was declined. Poor customer service, always telling us to call back another number while nothing is being done, warranty was supposedly removed due to the refrigerator being "damaged" which wasn't due to our end. HORRIBLE experience ever. Poor quality of being able to resolve the issue.

My brand new TV came out of the box with screen badly damaged. I have spent over 4 hours on the phone, between last night and this morning, being jerked around between one department and another. They won't send me a replacement, even though I sent them a screen shot. Finally, they agreed to a refund. BUT, before they'll send it I have to return the damaged TV, which is very difficult for me because of physical limitations. I told them about that and they don't care. Addtionally, they gave me a $100 discount when I bought the TV. But they won't honor that with the refund. So my buying power is much less. (THe TV was originally $600. At one point last night I emailed the CEO, which is an option they offer on their support page. This morning I got an automated reply telling me to call customer service. That took up an additional 1.5 hours. I will NEVER buy another Samsung product, let alone purchase anything off their website.

Hi Samsung team,
I just now spoke with a customer care representative (Aug3rd 2023 at around5:15 PM CST).
And I am not at all happy the way the conversation went. I really like the Samsung Products, but not happy with the Customer service

Whatever you do, don't buy any Glaxy Fold phone. I paid about 2200k for this device and as expensive this phone is, it's expected their is nothing that can go wrong with this phone at that price. Well in this scenario I didn't get what I paid for and for many reasons! They only give you a 1 yr warranty and 6 months after buying the phone I seen a lack dot which indicates there's a dead pixel which I could not fix or get rid of, then once I owned the phone up, the right side of the phone went dead or that side of the phone was inactive and only the left side of the phone worked which is a bunch of nonsense. So I went ahead and took it to their u break it and fix it store to get the phone repaired, it was fixed. I was in the 6th month in the warranty period and once it was fixed I was told I have 1 year from the day it was fixed under warranty. So after the original 1 yr phone warranty expired 6 months later the phone had the same issues with one side working and I took it in to the same shop and I was told my warranty expired and I had to pay 550 dollars to get it fixed? Even though I told them the new warranty when the phone was fixed is still under warranty and they said no you don't get a warranty so they expect yours me to pay for the repair, so I was basically lied to! Which is a bunch of nonsense and I'll never ever buy a Samsung product EVER AGAIN as should YOU! Samsung needs to be exposed and not get away with selling defective products that don't last more than 1 year which is ridiculous for the amount of money they are charging for their piss-poor Galaxy Fold phone!

"Invest in the success of your employees: Improve the training of managers"

Dear Samsung,

I am addressing you to express my deep dissatisfaction with the customer service I have received from your company. I find it surprising that the lack of professionalism and the inability to meet my requirements for repair or replacement of a microwave is surprising. If you are unable to solve situations as simple as this, I don't want to imagine how they would handle more complicated situations.

After waiting for two weeks for an appointment with a technician, who had been confirmed by two different people from his company, I find myself with the disgusting surprise that the technician did not present himself on the scheduled appointment. Furthermore, I have not received any reply from your company regarding this non-compliance. Today, I have had the unfortunate experience of talking to five different people, including a supposed service manager, and none of my attempts to solve this situation has been successful.

I think Samsung should improve his customer service department. It would be convenient to send these people to a new stage of training or, better yet, to look for more qualified staff to deal with such simple situations. Both the technician and the people I've interacted with have made a simple problem into something complicated and unsolvable. I do not believe that the person in the position of service manager is qualified to perform that function, just as the employees of your company and your partner (AMERICAN Sucks) do not seem to be qualified to provide quality customer service.

I hope you will take my claim into consideration and take immediate steps to improve your customer service. As a consumer, I deserve to be treated with respect and receive a solution suitable to my drawback. I trust that Samsung will take the necessary steps to remedy this situation and avoid future similar problems.

Sincerely,

Karla Yoali

Shopping with Samsung has been one of the worst experiences ever. I had to buy two TVs in order to get a price difference price adjustment I received return label and returned it to the Samsung warehouse and it turns out that Fed Ex was supposed to pick up the teal TV and they were supposed to take it to the Samsung warehouse. No Samsung is asking me to go back to the Samsung warehouse pick up my TV. Take it to the FedEx, so Fed Ex can take it back to Samsung.

Martin

Store hasnt answered in two weeks and have left messages. Have had smasung care people leave message for me and nothing. They want me to drive an hour with the POSSIBILITY of being helped, no guarantee. Or go over a week without my phone....some of the worst. I will never purchase samsung care again

They came to see my television damaged by a power surge. They charged me $268 for the diagnosis but they never found which part was damaged and they gave me an invoice but it didn't work for me since the electricity company needs the Invoice to tell the truth that it was that the television was damaged by a power surge to pay me for the repair. I spoke to the supervisor and the answer was that they couldn't put that up because I wasn't at home the day the lightning struck. the manager was very rude to me. And they also opened the connection box and then closed it and didn't put the cable back on. NISU MIAMI is the worst tv repair service It's a shame that Samsung uses this company to do its technical service

Horrible! They are refusing to return the watch I sent them in error that belongs to Amazon that cost me $300. They are also not processing my refund for the watch they sent me that was wrong. I ended up having to get a watch from Verizon and now paying on 3 watches and they have 2 of them. Its straight up theft!
Customer service is awful. They don't understand me and I hardly understand them. For a big company I thought they would do better customer service but this is the worst I've ever experienced or been treated by any company ever! Makes me want to never buy a Samsung product ever again!

Bought a new 27" monitor. Came with just a setup guide that was practically unreadable. Finally figured out how to connect the monitor stand (they omitted a step about the tab). Then connected the monitor to my new computer and it doesn't even show a logo when it is turned on. Think it's probably defective. Scanned the code, nothing happened. Called the support number and A/I was useless. Called again after thinkina about A/I's questions, still useless. Went to the website on my laptop, and have spent three days trying to find a manual. (The Model & Serial Numbers are printed so small they are unreadable on the monitor.) Finally found a link, the first download is all in Spanish. Scrolling way down, there are 4 other options, no explanations. Looked at the size, decided the bottom group of 3 may be a manual. Downloaded it, and when I get the file up, it says it's an executable file and with the experience I have with Samsung, don't believe I trust them with executable files, as I got a warnning about possible malware when I opened it. I agree with the ratings -- Samsung customer service is TERRIBLE!! I'm going to send this thing back. Think it's defective.

Galaxy A54 phone stopped working after 3 months. Needed to have motherboard replaced. Was told by Samsung that it would take 3-5 days which ended up being 2 weeks with absolutely no communication or updates provided. I then received the phone back with further issues that have not been rectified. Samsung refuse to replace the device or provide a return authorisation for the retailer. Samsung customer service was abysmal. Nothing but insincere apologies and empty promises. Constantly fobbed off being told that a "case manager" would make contact which never happened. I still don't have a device that works as intended and Samsung refuses to remedy the problem.

First of all,
STOP using India as a call Center! You are shooting yourself on the foot by using a call center in another Country. I cannot understand the callers.
Second...
Get the information put into the system right the FIRST Time. I had to call a Second because they got the Address and Symptom errors WRONG! the Second call wasa the worse, because is sounded like they were having a party... Laughing... I knew because they were trying to mute the phones headset and... oops... didnt quite cut it off in time. VERY UNPROFESSIONAL. Get an American Call Center... I've been in the Customer Service industry for a long time, and they need NEW MANAGEMENT.
The Service Tech was Great, but they are a 3rd Party, and not part of this complaint

10 months ago we received our Bespoke 4 door French refrigerator. Two of the four panels were on backorder when it was delivered. We love our refrigerator, but just want the panels we ordered in the color we ordered and the 4 additional panels that were promised to us as a rebate. No one at Samsung customer service can tell us if they will ever manufacture them again. Customer service refuses to give me contact information for anyone in management that can assist us and tell us if we will ever receive our panels. We have been told we need to find another zip code to deliver to, but they will not tell us what zip code has them. They are just lightweight panels and can be shipped from anywhere to anywhere. Installation is not required. They also tell us we have to go to a physical Samsung store. There are only five in the United States, to my knowledge, and it appears that they only handle electronics in the Samsung stores. None are convenient to where we live. Our issue is getting customer service and answers regarding a backorder that is now pushed out to a year for the next expected delivery. Every promised delivery date is continually pushed out another six weeks. The people working the chat and phone lines are all very polite, but they have no ability to assist and refuse to transfer us to anyone that is knowledgeable. When I write reviews on Samsung's site, they refuse to publish them. They also refuse to acknowledge my reviews and assist me. I just want a knowledgeable US managerial representative to return my calls or emails and tell us if they have discontinued our backordered product or to give me a honest, firm delivery date.

My Samsung refrigerator wasn't cooling. I called 800-SAMSUNG to get the names of approved repairmen in Kansas City, MO. The person to whom I was talking said there were none. I finally found one by searching on-line.

It's been a month since I ordered my washer dryer and pedestals with installation and their customer service team keeps transferring me to yet a different incompetent team member who says they can't help me, another team (who I've already talked to) can help me. Literally no one will help you. I do not recommend buying directly from Samsung. Go through Home Depot or Lowes.

Do not by Samsung got 2020 washer needs 4 new rods 400 dollars plus labor rating were 14 years wrong don't by

They don't back their own products that come out of the package defective. Beyond frustrating. They tell me I can take advantage of buyers remorse, but that isn't what this is. They sold me a defective tablet and want me to send it back and wait 10 business days to receive one that maybe will work. No store front to have a person fix it. Apple customer care is 37392920344737289 times better than theirs.