Sears Customer Service Complaints - page 3

I would like to know who can help me. I purchased a refirgerrator, dishwasher. Range and microwave on August 31, 2018 and was delivered to the Home Builders address in Laredo Texas. The appliances are stil in their original boxes and have not been opened. I was not satisfied with the refirgerrator and would like to exchange it for another style that I saw at Sears store in Laredo Texas. But I was told I could not do the exchange because it has been over 30 days. I do understand your policy but the box has not been opened and again i was not satisfied with that appliance. Is there anyone that can help me please! Let me know what you recommend and I would very much like to change the refirgerrator.

Thank You Kindly

I've been going around and around and around trying to return something it keeps saying the policy is good but they don't back it how do you return something when you go to the site to tell you to go to and it don't exist what a joke I wouldn't shop at Sears for nothing

I ordered a part in May from Sears it was backordered I canceled the order they return my money to my credit card again this order was canceled at this time in September I received a package in the mail it was the order from Sears they charge my credit card which I had paid off had a zero balance now I'm having a hard time after shipping the product back to them getting my money back it's a big runaround don't shop at Sears

my refrigerator brought with warranty[ still has warranty] malfunctioned and after 3 weeks with 2 scheduled cancellation stating needs another new parts at the last minute, and after receiving the parts still has to wait another 3 weeks for appointment. Mean while it is going to be 6-8 weeks with fridge out of service. All scheduled appointment was cancelled the same day at the end of the scheduled time making us waiting for the person. I hope no body else has to go through this same -waste of time,frustration and disappointment .

Sears returns / refunds
This comment is directed to "Stop acting so entitled". I really take issue about your comment that "if you just return your items in the store, with your receipt , and within the number of days (30) or according to Sears policy, then you'll be fine."

On May 20, 2017 my husband returned our items in the store. We was give their form of proof for the returns. When my credit card statement arrived and none of the returns were on it, I immediately commenced a mainly unsuccessful round of emails with the Sears Representatives, in order to collect what was owed to us. In November 2017, when the refunds still weren't made, I emailed the Representative. She maintained that she processed the remaining refunds and told me to contact my credit card company. Even though I knew that was a waste of time, I contacted my credit card company who confirmed what I knew, there were no further refunds made as promised.

To date, July 18, 2018, there is over $228 that sears owes us. Does anyone know if there is a way to still get my refunds? Thank you.

To date, July 18, 2018, there are over $228.00 worth of outstanding refunds. Does anyone know if I can still collect this?

They don't give about what we post anyway why don't we just send them packing quicker than giving them chances of closure stores. Spent 1700.00 on a riding mower used once too small for my lawn after 32nd day I called the customer service and giving authorization code for return but the store denies me that their policy is 30 days. Now stock with what I need. Kudos to Home Depot and Lowe's you get my money and my business any time.

I tired to return craft man hose, has 7 years warranty, clerk told me can't return, hose no longer made, I ask if I can pay difference for other hose, clerk refused, terrible, no other options given, does warranty not mean anything?

We bought an IComfort Matteess (with adjustabke base) that supposed to have a 25 year Warranty. We have had it for about 3+ years and the sides are 1.5 inches down on each side. We read under Mattress review that 20 % of known IComfort owners have this same defect with their mattresses yet Sears has denied our ckaim to do anything at all. We would like our money back because the Warranty is not worth the paper it was written on.

Purchased. Frigidaire dishwasher april 2018. Not good quality at all. Almost started my house on fire july 6. Called numerous times for assistance.now i have to wait 2 weeks for Frigidaire to come out. This is a lemon and im going to call about it.

Has anyone actually received their refund? If so, what steps were taken?

Bought a refrigerator and dishwasher in store at Sears. After they didn't show up to deliver our products, we cancelled the order and demanded a full refund. That is coming up on 2 months ago and still no refund received. I have spoken with 10 different representatives throughout this time span and they all promise calls/e-mails back. They all advised it I'll hear back within 48 hours; however, nothing has been accomplished. It took them 1 month to tell me what the check number was but still can't tell me what bank the check was issued with. Supervisor is supposed to call me back later today to give me the bank name so I can call them myself to see if the check was cashed or even issued. Typically I would let this go, that this is $3, 300+ that my family needs.

I ordered a bag for my old Craftsman lawnmower, Got a cheap flimsy bag that was thrown into a shipping box. Not wrapped in plastic or labeled. It was the wrong item. I returned it for a refund and was notified item was too damaged in shipment for resale and my refund was denied. Verified with UPS that the return arrived intact. Sears Customer Service is a joke. I'm done with this shady outfit!

Cancelled order I made on line when I learned they did not have it at my local store. Have contacted them 4 times since June 20th and each time they say it will be refunded in 48 hours. Today I asked to speak to a supervisor who was busy but will call me back I have waited over an hour and no call. Don't use on line. Go to a store.

I have a Sears maintenance agreement on my lawn tractor and several appliances. I have been waiting since the middle of May to have my tractor fixed. My next scheduled appt is July 12th. I have had to pay local people to cut my 2 acre property. Costing me over $500. I am totally disappointed in your service and feel I should be reimbursed for this amount.

I cancelled an order on Sears.com on June 5, 2018 and still have not received my refund. The last two times I spoke with a Sears advisor, they hung the phone up. I'm not sure why it is taking Sears over two weeks to refund me my money. I would not recommend Sears.com to anyone as the customer service is horrible and it appears they will take your money. I will proceed with legal action against Sears.com

Bought a fridge at sears store and 3 weeks later the price was $250 less due to an
extra 10% off on a 4day sale.
The store manager at sears said she cannot honor because the new price was a promotion.
Is that not the whole point of the price protection?
Last time I buy anything siginificant at sears. Lowes/HD will get my business, they honor their policies.

Yea, so I bought a 868$ power washer, I didn't get around to "attempt" to use it until winter let up. Well the Craftsman P.O.S. won't pp water. It turns on, but it won't spray. I took it to exchange it, still brand new, and they cannot accept it, sent me to their company to repair it and that was two weeks ago. It's still not back in my possession and my deck still looks like crap. So, idk if this is the best place to purchase more expensive equipment. I surely will never shop here again!

Good Afternoon. I Have Been Having An Awful Time Of Returning A Damaged Pistol Grip Type Of Hose Nozzle. I Tried The Store In South Dartmouth Mass. As Well As The Store In Taunton Mass. Both Stores Only Cary The Padula Brand Models And I Really Would Like Having A Craftsman Model. One Store Suggested I Go To Ace Hardware And I Went There Only To Be Told They Only Sell The Craftsman Hand Tools. So What Options Do I Have At This Point? Thank You, Lenny

Bought a 1200$ riding mower. Never used they picked it up. Never got my money back. Said it was processing. Went through PayPal they told them I never returned it. Now I'm out 1200$ and no lawn mower. Glad to see them go out of business

Needed new grass bag for lawn mower. Ordered on line. Received message that order was "incomplete". Foolishly reordered and received same message. Called. Mary explained that duplicated order could not be changed and to return one item. Both items delivered same day, same truck. Returned one item May 5 and tracked receipt May 10. Called twice to progress credit. Call center person almost incoherent. Received message May 19 that return was "unsaleable" and no credit would be given. Entered a disputed charge with credit card company.

Reading other people's comments, is there any wonder Sears is a struggling organization?

I ordered a part on line for a refrigerator, it did not repair the issue we where having. So we returned it in the OEM box to them, waiting for my credit card to be credited. Three weeks later they say they cant refund me, due to it being unsalable.I called the number on e-mail to inquire why it was unsalable,what was wrong with the component. That was a mistake,I got a hold of a lady that could not speak good English,she did not understand what I was telling her. Even after I read the e-mail to her multiple times,she still did not grasp what I was asking for.Last time I order from sears online.I see why there has been a lot of sears store closures. very disappointed.

We purchased a mattress and box springs from Sears. It was a floor model that was supposed to be 75% off. Avoiding a $80 delivery charge, my husband agreed to pick it up the next day. While there, he noticed a sign that said free box spring with mattress purchase. So he asked for a refund on box spring. The girl said she couldn't do it and would get the manager to do it. She would call. A week and 3 times trying to call her, she finally called back and said the "district guy" said that free box spring didn't pertain to the one we bought. There was no list of exclusions! We filed with BBB and tried filing in the state it happened, but was told all Sears complaints go to Illinois. I received an e-mail that assigned a person to my case and he was supposed to investigate and get back to us 2 days later. It didn't happen. I can't believe anyone would even want to work for a company that lacks integrity!

I purchased a metal shed online in mid feb. The store could not deliver so was told a in store pick up day of march 15. This day came & went without any notification from Sears.After two days trying to contact them I finally got customer service on the phone.
They informed me the company would not ship the shed to thier store and must cancel the order and provide a refund.
3-5 days they said, we'll that came & went without any notice from Sears.
Again customer service and their canned answers (pleasant ladies) but never a straight answer. After what Sears called, elivating my case, im now told they must do "research"????
Sears has lost its way, the customers use to come first, now its all about them. Look on the net at their current financial situation, they are in a death spiral! Guess ill have to file a dispute with a company ive shopped with all my long life...Sad

I wished i had read the reviews before taking my vacume to be repaired! Really would like to speak to someone about the JOKE i had just trying to find out the status!!!!
Rick Hall

I bought underwear and socks for my husband just prior to leaving for a cruise. He decided he didn't need new ones and when we returned from our trip, I went to Sears to return the items still in unopened packages with receipt. I bought the items on 1/23/18, left for our trip on 1/31 and returned from the trip on 2/19. I took the items back to the store the end of that week and was told we were 3 days past the amount of time we had to return them. I asked for a manager, who then turned around from where she was listening to the conversation and said there wasn't a thing she could do as the registers were programed to not accept any merchandise past 30 days. How ridiculous!!! No wonder Sears are going out of business. There was no one in the store shopping the day I went to return the items. No wonder.

Your policy suck customer have to pay upfront but if they don't want to return it you want to take your time on giveing back cause you said you want to make sure ,that s a load of selfish business ,