Sears Customer Service Complaints - page 4

I recently called Sears to inquire about a refund for a returned snow blower. The agent attempted to help, but the phone connection was so poor that I could not be certain how she intended to resolve my issue. Here are the details of my issue. In December of 2017

,I purchased a snow thrower from the Poughkeepsie Sears strore. Since it did not fit in my vehicle,the sales person suggested that I return it and order a new one to be delivered to my home. For some reason, he processed the sale by me buying three gift cards fo $500 each.

Two weeks later the machine was delivered to my home. After the the next snowfall, I used the snow blower,but I was not satisfied with its performance. I thought it might be malfunctioning so I called Sears to request a service call. The mechanic could not get to my house until the end of February. It was more timely for me to return the item and order a new one which I did. The new machine was delivered and again it�¢ï¿½ï¿½s performance was not satisfactory so I requested it to be picked up and returned. After all this I am now waiting for a refund. Below is the information from the customer receipt from the merchandise pickup.


PICKUP DATE 02/21/18

Please inform how and when I will receive my refund.

Thank you

Pascal Frisina

55 Hummel Road

New Paltz, New York 12561

845-255-5257

[email protected]

I'm trying to reach your store near the Dallas galleria for a copy of a receipt. The purchase of a black headboard and rail, and Ashley sofa sleeper. It were purchased approximately spring of 2017, maybe before July 4th.

Also, the purchase of a washer approximately fall of 2016 or March 2017 I believe online.



The items were delivered



I purchased the items on MasterCard. My name is Karen Jean Rollins.



I need a copy of the receipts and warranties.






Kjr

We cancelled the order on 2/26/18, yet the part was delivered to our home on 2/28/18.
The part was ordered by a Sears repair man.

It seems like everyone's issue is that they don't seem to take the time to read what the return policy is. Its very simple. Just have the receipt and return/exchange within the 30 day return policy and you'll be fine. If you don't do your part, then they won't do theirs.

I would like to get my money back because they sold me two right shoes that I can't wear. But I can't take them back because the store is gone and wen't out of business.

I will NEVER buy from Sears again! It's been 9 days and still no refund for an order that THEY processed incorrectly. It's not a huge amount, but regardless, it's MINE, not theirs! I keep getting the run-around. Customer service? I can't comment on it - they don't have any!

Sears cancelled my order for a Queen Size Mattress on January 27, 2018, with no notice given to me. I found out because I went online two days after I ordered the mattress to cancel it myself. It is now Feb. 8, 2018 and I still do not have my money refunded to my bank account. I have spoken to at least eleven unhelpful reps. at Sears. I have also filed a complaint with The BBB as well as moving forward in getting my money + with other agencies. Sears withdrew my money the same day I placed the order. Yet, they are taking more than enough time to refund my money. This is not a credit card, it is my debit card and I am pissed. I will not so much as purchase a sock from this sorry store. They need to close all stores and online store.

I bought several pairs of shoes, decided to keep only one if them. When I went to the store with the other 2 pair of shoes, with receipt in hand, I was told that I was 6 days to late. They only take returns within 30 days. I couldn't even get a store credit. Sears has a horrible return policy!!! I can see why they are closing stores. They just lost me as a customer!! Sears, do everyone a favor, and close all your stores!!!

I ordered a leaf vacuum that I picked up from the store on Dec 20. Due to holidays and weather we could not try it out until last weekend Jan 20. I found it extremely hard to start I also was not happy about it's ability to pick up the leaves. I have used one before and loved it. This one is very hard to push and empty. I used it for about an hour and gave up. The store informed me that I could not return it due to the 30 day return policy I have been a fan of sears products for 40 years and was sad to learn that I could not return for even a part of my money returned

I ordered a mattress set for my mom for Christmas 11-23-17,.,., fist delivery date dec 6,.,. not in got a call,.,. second date dec 13 no show,.,. I called they said came by no one home,. I was home all day,.,they said they called,., but had a different number,.,., . third delivery date 12-20 they showed -up gone in two minutes ,. no paper work,., no tags on mattress,.,.. how do I know I got the right set,.,., we are not pleased with this set,.,., we live one and half hours from nearest store,.,. called they said go in pick out another set,., we will exchange,., 60-80 dollars to do so,.,. if I wanted to go to the store I would have purchased it myself instead of having to but up with all your lies and bull,.,.,,.,,i have no more vacation days left how are we gonna exchange this,.,. I can not take off again,.,.,.

Will someone help me please? Sears refuses to return my money and they have their appliance that was never delivered to me. I have been trying to get my money for over a year in November.

Here's the hiccup, Sears mailed a refund check of $250.00 of $1748.10 which is the cost of their "installation fee" for my new stove.

I called Sears again and I asked for the rest of my refund for the stove that was never delivered; 1478.10.

I waited four months for Sears to mail a second check 1478.10 which they did.
I deposited said sears check in my bank and 48 hours later Sears stopped payment on the check and withdrew the refund of 1478.10.

When I called Sears to get an explanation and my money, Sears said no, they made a mistake and my money should be returned via Pay Pal.

I have been emailing Sears, my Bank and Pay Pal but no one will help Me get my refund.

Thr latest excuse comes from PayPal who says "too much time has passed and it's against PayPal policy to follow up with Sears to give me my money.

What should I do now? I want my $1478.10 refund. Shouldn't PayPal contact Sears and tell them to cut me a check since PayPal won't return my money electronically

I can now see why SEARS is going out of business, their XMAS gift return policy is NO RETURNS, we are a military family and the items were mailed to us with the tags but SEARS WILL NOT ACCEPT any gifted returns...sad business model..

juan

Went to Sears in Myrtle Beach yesterday to return 2 items of clothes purchased online. We we're told they do not accept items from 2nd party vendors. What a load drove from Florence to buy more items including a treadmill . We left the store with our stuff still in the basket. No wonder they will end up going out of business. Poor service.

I've never taken an item back with all the tags and not be able to exchange it. I was trying to exchange a Christmas gift that I received. Sears said you need a receipt to be able to do anything. It's a horrible policy and I will never shop there again.

Sears customer service is terrible - Got run around for a week. Even supervisor couldn't help me. I am so disappointed Sears, AT&T, DirecTV and others have went overseas with their so called Customer Service which is absolutely the worst ever! Why don't they pay a few more $$$ and get someone who needs a job here in the US and will buy their goods from them????

Son was given 2 pair of Roebuck cargo shorts that ended up being the wrong size. All tags were still attached to items and asked if I could exchange for a smaller size. Obviously they came from Sears with the brand name the shorts were, was refused because no receipt. They won't even offer store credit or exchange on their own brand name products. It's not like they can say they were purchased from another store. My grandad worked and retired from Sears which is why we love this store. But never again. Son is stuck with 70 bucks worth of worthless shorts.

My mother has a Sears service policy on her range. The oven would not turn off so we called in at 9:15 Monday to report it. After talking to their rep the soonest someone could come out was Friday and my 82 year old mother could go up and down the stairs to flip the breaker every time she wanted to use the stove!!!! What kind of people work at this place? Why is it if she did not have a policy, she can call for a repair and have someone out today according to their add??

Went to Sears automotive 6090 in Quincy IL on two different occasions to try and get my oil changed. The first time the manager was walking out of the auto center before 5 pm stating that the store was closed on 12/2 and turned my business away. Of course they were closed on Sunday. I went back today 12/4/2017. I arrived at the auto center at 4:38pm wanting to get my car serviced with the oil changed since I was turned away Saturday. I waited inside the auto center for assistance until 4:55pm before I received any kind of service. The manager by the name of Randy finally showed up and I explained that I was waiting for someone to assist and that I needed to get my oil changed. I was informed by this manager in an extremely condescending manner that I was just going to have to schedule a time for next week because they were getting ready to close for the day! I asked for the district managers name and he informed me I can look it up on line and if I talk to him it is his fault for laying off 3 people. I have never received such horrible customer service from a company as what I did today. What happened to the store's policy of the customer being top priority? Needless to say I am taking my business elsewhere!

Last year after Christmas I purchased pajamas for gifts this year.
Before the clothing was rung up I mentioned that these will be gifts
for Christmas this year (2017). I asked the cashier if for some
reason, like not the correct size world they be able to be returned.
I was told yes. as long as the tags were still on the garment and they
had a receipt.
While getting these pajamas ready for wrapping I noticed that I had
some wrong sizes. I did replace the wrong sizes a few days earlier.
I took the wrong size PJ's back to Sears Bensalem, PA and was
told their return policy is 30 days. I said I have the receipt and
the tags are still on. I was still told no and also by a manager. I
didn't create a scene and explained what I was told last year, that
there would be no problem with a return as long as long as the receipt
and tags are presented. If I knew I or my nieces would have a problem
returning them, I would never have purchased the pajamas.
I worked in sales for 11 year with Wanamaker's and as long as there
was a receipt and the original tag the return would be honored/permitted. Oddly enough I left
Sears that night and went to their competitor Boscov's and a sales associate was
on the phone explaining their 30 day return policy "but", if you have
the receipt and the tag we will honor the return no matter how long the
purchase was. I asked the girl who was ringing up my purchase, if I
had a receipt and tag would I be able to return something even if it
was almost one year old and she said yes. I know Macy's policy is
also the same because I returned a purchase that was past 30 days. I don't make a habit of doing returns that are so old but sometimes things happen.
I'm considering returning the purchase I made at Sears the night before. I have been looking for an appliance and decided to go elsewhere. I remember many, many rear ago when I was little Sears was a nice place to shop. I guess that was because the cared back then I think I will just mark Sears off my list of places to shop in the future.

Omg, seems like everyone has the same difficulty with sears as I do. Faulty range, called within the 30 day period to the Phillipines. So difficult understanding. Said they would call 24-48 hrs...no call. We called for 5 days. They just ask for credit card # and email with every call and make up ridiculous excuses and lies like we will call, or it will be delivered tomorrow, then told us the range you ordered is not available, then your not within the 30 days; which we were when we started this process. Supervisor hung up on us. We just want the new range we ordered and have the faulty one removed. Seems like they will do whatever it takes to keep the customer frustrated. An exchange for a damaged product should not be this difficult. I have read 100's of complaints with customer solutions and delivery all of which are in the Phillipines. No wonder sears is going down the tubes. Look at all the disappointed customers. All of which I am sure will never buy another thing there again...me included. We only wish we didn't use our sears card..the only way now is to look for legal help...what a total disgrace

I've been on the phone with 7 different people regarding our refund on a damaged package from them. The items were returned on their return label and so far they have only given part of the refund back and then state they will call or email within 72 hours with an answer and never do. This has been going on since the end of September. To make matters worse I swear you can't understand anything they say without asking them to repeat it 3 times. On the 20th of November the man I spoke to said he could see it being transferred to our account and it would definitely be in there on the 22nd. Its not so again I called now I'm told 5 to 7 days but she will call me back. Then I was told part will not be given back which was the sales tax amount. All I can say is now I understand why sears stores are being closed all over the place. Such bull that they give you. Buyers beware! Returns are not handled correctly at all.

Every day during the holidays except Thanksgiving, y'all have called with an automated call at 8 am, and awakened everyone in the house. I have called back twice, with y'all promising to call me two times...and no one ever has. My vacuum is their for repair

It was there around a month ago, and came home with a problem it didn't originally have. The hose pulls out at the canister. I don't think I should have to pay for something caused On your end. Please call me at 912 286-4560

horrible service from sears ....bought laundry center 11/2/17 delivered 11/6/17 no fittings to install even though i paid $108 for parts and installation...no help from sears ...still sitting in box...no refund or compensation...just the run around when i call...shondell johnson HELP PLEASE......I WILL GO TO FOX NEWS FOR HELP

I am extremely disappointed by your return policy AND CUSTOMER SERVICE. I bought appliances worth more than $1000 at your Golf Mall Store in the Chicago area. I had to return some connectors (worth about $20) which I was advised to buy with the appliances. I did not use them and went to return them to the store. Not only I was told that I cannot return them (OR GET A SORE CARD) but also received poor customer service. I had to talk to the store manager to resolve the situation, which by the way was very professional. I wonder if Sears can keep customers.

On Wednesday, October 25, 2017 I visited the Sears store located at Newport Mall (30 Mall Drive, Jersey City NJ). I made a purchase for a vacuum cleaner. I parked my car near the designated customer pick-up area but because all parking was taking by the workers (I know this because the cars had signs that said "Please do not Tow Sears Worker"" my car was towed because I was near the fire line. I recently visited the store several times since then to video tape and take pictures that show that this located that is designated for customer pick-up is being abused by the workers themselves. They take up all parking then the tow truck comes around and tows actual customer cars. The day my car was towed I tried to talk to the tow truck worker but he didn't want to hear me. I tried to show him my receipt but he didn't care. I tried to talk to a worker at Sears to have a Manager come out but all Manager were unavailable. I had to pay $186 to get my car out of the pound. This is ridiculous. I spent over $300 for a vacuum and I get a $186 ticket because all the Sears workers take up spots designed for customer pick-up. I have tried to contact a District Manager for Sears, left several messages but no one calls me. I am assuming that they are aware of the situation and do not care to fix this problem or the people I leave the messages with do not rely the messages.

Today I call the 800-549-4505 number to make this complaint over the phone, the representative was in the middle of taking my complaint and coincidentally the phone call was disconnected. Words can not express my anger, my frustration, and my dissatisfaction with this whole incident and the lack of response I'm getting from all parties.