Shutterfly Positive Customer Service Ratings - page 2

I would like to commend Ariel and Sean in customer service department for being so helpful today. I needed assistance in placing an order online for photo books and both employees went out of their way to help me. Both were very courteous and patient with me as they gave me step by step instructions for placing my order. Congratulations Shutterfly for wonderful employees and terrific customer service during this most stressful time of year!

I just wanted to commend one of your amazing employees - Sophia from Jamaica. She went above and beyond to assist in ordering invitations. She was professional, kind and courteous. Truly an asset to your organization.

Samantha - Tier 1 in Jamaica was awesome. So patient. She helped me download my photos and start our photo book. Because of Samantha I am using Shutterfly for my project. Thank you!!

Crystal at Customer Service was outstanding. She patiently and expertly turned a bad situation into a good one. Thank heavens there are still people like Crystal able and willing to take the time to make things right

I'd like to take the time to thank Rochelle employee 10113048... for her professionalism she took such a calm approach with me when I was feeling very frustrated and calmed me to the point we were both laughing, she made the process so much less stressful for me She also offered to follow up with me since you systems were down. Rochelle I want you to know that I appreciate you and I believe that you kept me a Shutterfly customer instead of throwing in the towel. Peace and blessings

I want to say a big thank you to Shutterfly for the absolutely wonderful worker you have who helped me order my Christmas cards. She took so much time and was such a help. I am so thankful to her. Her name is CRYSTAL. I am so thankful.

I want to give kudos to Paul who helped me tonight via website chat. He helped me with an accidental duplicate order and helped me cancel it in just a few minutes. Very appreciated and I have always enjoyed my experience with Shutterfly.
Happy holidays!

I spoke with Kerry yesterday about my needs with my Shutterfly book. She was absolutely excellent in helping me.
I told her she was probably the BEST customer service person I have ever spoken with across all companies in years.
She truly tried to help me and make sure I was satisfied! Bless you, Kerry!

I am recommending Sabrina in the customer service department .
I called today with several incorrect parts to my order.
Sabrina stayed on the telephone with me for over an hour and could
not have been more helpful or patient.
She is a wonderful asset to your company.
Thank you, Carolyn neill

I would like to commend your employee SANDRIN!! She was extraordinarily patient, polite and knowledgeable. I doubt that you have another employee as special as she is. If I could tip her, I would!!

Fran Brill Kelly

Though I had an issue with a recent order, it was resolved with 2 outstanding Shutterfly agents: Tammara and Francisco. Both efficiently handled my complaint and corrected the issue. They understood the problem and both set forth to correct it. In additional to giving them the highest rating, I'd also like to suggest that SHUTTERFLY speak with their quality control department. Had SOMEONE who was working on my project paid any attention to what they were doing, I would have NEVER had to reach out to SHUTTERFLY with a complaint. PAY ATTENTION, PEOPLE!

On Sunday, I ordered a book. I noticed I made some errors . On Monday, I called and spoke with VANWAYNE. He was a delight to work with. He was polite, understanding and patient. He corrected all the errors for me to my satisfaction. He is a credit to Shutterfly. Please acknowledge this comment and share it with him.

I spoke with a Customer Service Representative named Tamara. I had several questions related to using Shutterfly, and she was able to answer ALL of them. She knew the product inside and out, and had only been with the company for a year! She is extremely knowledgeable, friendly, and professional. It was an AMAZING experience! She showed me things I wasn't even aware of that would help me a lot in putting together my photo book. That was a phone call well worth while, and I thank Tamara for all her help.

Shanan in customer service call center solved the problem immediately and efficiently.
Great experience.

I would like to compliment and thank Lamart for the time he spent helping my husband and I to create our photo book. He had so much patience and was so supportive. We thank you Lamart.

Trying to place an order, I was in tears as my iPad was unable to complete my transaction. Marybelle was so ver patient and helpful. I Have placed my order today with credit given. Thank you

Rosalie McCarthy

My husband and I's first experience to create a greeting card and have received the much-needed assistance from Neal Iverson of your Support Group. He had a lot of patience with us and was very, very helpful. Taught us how to navigate the system and assisted us on how to even create our birthday card nicer and better for a special friend. As promised he even called us back to help us out. The system also made a mistake with the amount charged and Neal corrected it. What a great guy Neal was; we were very lucky to have him and we appreciated him so much. Forever thanks to Neal Iverson.

Kudos to agent Amereah Greer for her patience and being so helpful to help me make my photo book , thank you amereah,, julie

Carolyn Williams provided exceptional customer service on 12/1/2020! She is patient and thorough. Kudos to her on excellent job performance!

Shanakay Barnes was AMAZING; sweet, most helpful, best informed and patient---she is a credit to your company and I look forward to working with you again because of her--She is the Best!!!

Just wanted to leave a very positive review for Sylvia. She helped me today 6/23/20 with a problem I had with my order. I left with the problem resolved, and feeling better. She is very good at her job. I really appreciated it.

Kudos to Ciara Vigil from Shutterfly who helped me tremendously with an order. Thank you! Excellent personnel.

I Want To Express My Gratitude To Leslie In South Carolina For Her Professionalism And Patience

She Helped Me To Reach Satisfaction With My Book

Thank You Again Leslie!

January 15,2020 First time customer.
Today I received my photo album as promised. When I unwrapped to review the album, the cover of the book had was defective. I called your customer service department and your representative ( SHANAYA )resolved the problem very professionaly.
With the defects that were on the cover it would have to be replaced.
I was assured I would be receiving a new book very shortly.
I want to THANK (SHANAYA & Shutterbug for this excellent SERVICE !
Thank You,
Paul K mathiellis

I just received speedy and efficient help deleting my account (which I never asked
for in the first place...) with RAMONE. Thanks...