Shutterfly Positive Customer Service Ratings - page 3

I just completed a Photo Book. Amber Peterson helped me complete the steps. She was very thorough. I had a positive experience. I'm nearly 90 years old. Thank You Amber!
Phyllis Stein

The new format for the calendar, the bottom half with the dates, is awful! You made the photos significantly smaller, changed the side of the number and event title at the bottom so that it covers up the photo of the person we are celebrating. I've used your services for years and was very unhappy with the new format.

Shutterfly is Fantastic!! if there is a negative comment is has to be that the customer went for the cheap!! and did not review or proof teir own pictures and comments . if you don't pay for the Shutterfly proessional imputs and go for the Cheap .. you have to be diligent! they do great work .. inexpensive.. professional....

I recently spoke with a customer service young man in Arizona. I did not get his name but he was very helpful, patient and was able to submit my order.

One other comment is that I find your website extremely hard to navigate and instructions are not as clear and direct as they could be. I have heard this opinion from other Shutterfly customers. Thank you.

I just received help from a customer service rep from Shutterly named "Jim" who spoke to me from Minnesota. What a refreshing experience to speak to a rep who was so patient and amiable. He took the time to answer all my questions, and took the situation a step further by helping me find the best way to create a satisfying project. He was personable, interested, and did everything possible to make me come away from the experience as a truly "satisfied" customer. I hope Shutterly Administrators recognize what a wonderful asset "Jim" is to their company, and maybe even make an effort to commend him on the wonderful job he's doing.

I'd like to highly commend CSR Sara, for her kind & patient help this morning. MY figured total for my order was at least $20.00 less than the website. I'd thoroughly gone over the PROMOS, & didn't understand the discrepancy. I'd worked diligently on the calendar,2 sets of address labels,+ tote bag. The SAVE365 promo for the calendar was confusing. Pay $4.99 for upgrade to 12 x 12 calendar, or pay $26.67 for it. Which was it? My total was over $40.00, & description of the SHIP39 SHOULD have applied, but it was contradictory, & shipping charges were added. I was really baffled. Sara listened, & promised to refund the shipping. She was very courteous, & eager to help. I'm always pleased with all the items I make on Shutterfly. They're great quality, as gifts they get raves, & I get many, many compliments on my other items. Sara deserves recognition for her great service, patience, & kindness. She's the kind of CSR every customer hopes they will get on the other end of the phone. Thanks much.

On Nov. 19, 2015 I spoke with Proctor of your staff. I recently placed an order for 2 DVD's and about 400 prints but did not receive the DVD's and about 55 prints were missing. Proctor investigated the situation and could not find any problem as to why the DVDs were not produced. He reordered the DVDs for me and advised me he would keep track of the order and advise me of same.
He also credited my account for the 55 prints I did not receive.
I had taken a picture of my two grandsons earlier this month. I absolutely loved the picture. When I received the print, the top of the head of my grandson was cut off. I tried to crop it to get the print I wanted to no avail. I advised Proctor of my problem with the print and although it took some time to understand the process on my part, he was very patient and talked me through the steps. He went above and beyond to make sure I was happy with the results. Proctor is indeed a credit to your organization.

Just had great help and friendly service from Jordan. My products arrived defective, and she took care of the problem. Give her a raise!

I want to congratulate Shutterfly for their employee, R.C. of Arizona. He is an outstanding customer service employee who managed to help me undo several errors I made when ordering a photo book AND also saved me dollars in the end. R.C. was soooo patient, helpful and knowledgeable. I am very appreciative of his help. A++++
Thank you,
Monte from Pennsylvania

On 10-13-2015 I called to get help on my book. I spoke with Trish in So. Carolina. Trish was one of the most knowledgeable & helpful techs I've spoken with. She had unlimited patience with my lack of knowledge & worked me through the loading problems I was having. Please reward her as she was a gem!
Judy

My experience today with Shutterfly is very positive. Bre was my customer service representative. She was very knowledgeable and patient, her skills dealing with the public are excellent. She was able to resolve my concerns to my sanctification. Shutterfly products far exceed their competition and now that they have improved their website it has improved tremendously.

I have been a shutterfly customer for 3 years & have done many books, for myself, friends & my church. I can not say enought about them...have been more than satisfied! I would rate them a 10... on everything!!!

I've been using Shutterfly for 8 years. You have the WORST Website capablilty!!!! It is always down when I get 10 minutes to actually work on my photo book. Then when I finally get to log on and actually get into my account, it takes 5 minutes for it to pull up my photos or upload photos and then it freezes up and kicks me out. The only time of day I can get work done on shutterfly is if it's 3:00 a.m. FIX YOUR WEBSITE OR IM DONE! I had much more patience with it before kids and deployed spouse plus the full-time job. I don't have time for your website issues anymore. I am so willing to pay more with another online website that is dependable!

I want to send kudos to Darrius from the Carolinas. I had wonderful help from him around noon EST today, Dec. 2, 2014. He was a terrific listener/ patient, truly knowledgeable, very easy to work with and a fine gentle man! I am a senior and he was very patient and help immensely

I asked to tell his supervisor but he had to say to go through this process. I sincerely know I really appreciate his helping me! I am so thrilled that Shutterfly has an excellent staff.

I truly hope I have reached the department that all will celebrate Darrius was working today and I had a great conversation. So glad he helped me!

I had a great experience with Shutterfly this afternoon and my issues was resolved immediately. I've been a long time customer and am very happy with them.

I think that if you have ordered something on the app you should be able to click on that item to order it again. I ordered a personalized iPhone5 case for my mother, and a personalized mouse pad for my father. I will be heading off to college soon and I was really wanting a matching set. I don't want to have to create the item again because it could come out differently than the first ones.

I want to say what a pleasant first experience I had when I called today. I worked with Sharetta Martin, her supervisor is Toya Tverdun. Sharetta was patient, friendly, helpful and did not make me feel like I was dumb. She walked me through the process explaining as she went. We talked about weather and family as my order processed.
Excellent customer service. I give my experience a 10 out of 10. Thank-you
Joan Schrader

Please tell me WHY I would order something from Shutterfly again. I have used Shutterfly for several years with wonderful results, however, just recently placed the most important order I've ever purchased and you FAILED ! My grandson joined the Marines in April and I began sending cards to him at Parris Island, SC to boost his morale and cheer him on. I received a letter from him last week wanting to know WHY I HADN'T written to him. It was only then that I looked at my Shutterfly order and saw that my cards had not been sent. I called Shutterfly on 4/19 and was assured that the cards would be sent. I called again on 4/22 and was told they would be sent by 5:30 that evening. My cards are still "in production" and have not been sent out. What a shame !! I have always recommended you to everyone and have actually sent a lot of business your way......but no more !! You dropped the ball when I really needed you !!

Anita Duff

THANK YOU for the free book! how amazing! it came in perfect condition and EXACTLY how i wanted it to look. shutterfly is awesome :)

Very impressed with their customer service. The rep was very polite and replaced my products that I had complaints on.

I want to tell you how great I think your Customer Service is. The other day I had a problem that I didn't think could be solved and Linda did it. I am so thankful.
Joan Ouellette

I got a free book from Oskosh, and I thought, oh sure, nothing is free. Well, we started it,and it was amazing how it knew what pictures went together. They only cost was the shipping. We ordered it last week, and got it today. It is fabulous!!! You have a repeat customer here.

Amazing service! I ordered about 200 pics and when I received them for some reason about half had a fine line going trough the middle ( machine defect?) It only took me about 4-5 minutes from the time I dialed to the end of my conversation with the rep who re-ordered the entire set and placed them under priority air mail at no charge, no hassle, and was very friendly and apologetic. After 4+ years of using shutter fly for my pictures, gifts,cards, etc... this is the first time I've had an issue with their products and I'm relieved it was cleared up so easily and fast!

I have been on the phone for over an hour with Shutterly and can only say WONDERFUL things about them. I was able to understand the customer service rep, he was able to understand me, the service he gave me was OUTSTANDING, he completely bent over backwards to find a solution to my time-sensitive issues, etc., etc., etc. I told him I had read many terrible reviews of Shutterfly's Customer Service and was very leary of calling, but the service I got today was exceptional.

This is a bad to good story. I was having SO much trouble with my latest photobook. I mean it would take 15-20 seconds to move a text box. I was really frustrated and started looking around for another photobook web site.
But here's the good. After looking all over the place for a solution to my problem I finally e-mailed customer support (not expecting much) and they got right back to me with the solution. Whew! I didn't have to learn a new photobook site. I'm sticking with Shutterfly