T-Mobile Customer Service Complaints - page 2

In November 2021, I traded-in 3 phones (family plan) for a total trade-in value of $2400 ($800 each) at T-mobile. T-mobile promised to return the $2400 in the form of a one time credit and further credits spread over 30 months. However, I have had to call in dozens of time spending close to 50 hours on the phone with them to get the credits. Each time, I'm promised a refund only to see a small partial credit. Each time, I argue with the company to honor the contract, I'm assured a refund of the payments due.

After I filed a on the phone complaint with the FCC, t-mobile now tells me they will honor the trade in credit but start the 30 month cycle 13 months after the original contract date. They are not willing to give in writing Tbey abrogated the contract.

Given this is affecting thousands of customers, it is possible T-mobile swindles customers of a couple of billion $ every year.

If we get more than 40 customers willing to go to court, we could file a class action lawsuit against T-mobile?

Most disappointing phone company ever,16 years of loyal to this company and they cancel me because my job is out of area.They truly don't care if your a Disabled veteran or if you are going through a rough patch like a divorce. They threw me out causing me more financial problems when it is tough for a veteran to find a good paying job so I could improve my life. Especially after 16 years of expensive contracts after buying out the best cell phone company ever sprint.

I was told I was getting a free phone. Unfortunately, I was on automatic payment so I didn't see my bill. They not only charged me for the "free" phone, they charged me for insurance. We hate the phone and only got it because it was free. The store we got the "free" phone from closed and the company refused to refund the money. I am so disappointed in this company - I've been a customer for 9 years and im leaving after this scandalous transaction. I hate getting ripped off!

T mobile customer service tried to make me pay for an extra month. I was a T mobile customer for just 8.5 months. It was easy to track my payment history. When the representative had tracked my payments from the last payment he had stated that my first payment as a TMobile customer covers the period August 18, 2022 to September 17, 2022, but I became a T mobile customer on September 17th, 2022. When the representative had tracked from my first payment he had found I was over billed. Representative had created an investigation case nobody would investigate. I had to call numerous times till I got on somebody who partially credited this extra bill. But this is not the end of the story I got billed again after I paid my final bill and was reassured this is a final charges.

I find that even after being a customer for over 20 years,they're getting worse and do very little for you as a loyal customer.T mobile will cut your service off no matter what and their service strength is terrible in many areas as well..

Im so disappointed I have excellent credit I switched 4 lines to T-Mobile from att. I wasnt to upgrade my 2 lines and they want me to pay high down payments on phones they lied to me over and over on at customer service that they would fix it but they didn't after 4 calls still got the run around how they care I will leave reviews everywhere how they lied to me. I even asked about upgrades when I got the new service. They said Every customer is different that you get a spending limit. I have a 795 credit score and it's just not right I will go back to att where I can get anything I want and just pay taxes. I would have never switched to save 30 bucks a month.

Billing is unfair. I'm trying to pay off what I owe to Tmobile and they keep adding more to my final balance.

T-mobile representative informed me that because I had left an active debit card on my deactivated account, they, T-mobile, can charge me a $50.00 service fee
Lesson learned T-mobile.
Thanks

The absolutely worst service. I am so sorry I am so sick and tired of my service going in and out and yes the representatives are nice but what difference does it make? They cannot fix the problem.

Went to switch from Verizon to TMOBILE in Laurinburg, NC. Had to call and temporarily unfreeze credit reports. Talked with a lady on the phone from TMOBILE after running my credit again said my application was approved then went to finish the process couldn't because of some code they had on our application we would have to pay for the phones in full. After 2 1/2 hours of trying to get switched from Verizon we told them to forget it we told them never mind we would just stay with Verizon, credit score over 800 all 3 reporting agencies but credit wasn't good enough to finance phones that's not a company I want to deal with. The only reason we were going to switch was can only get 2 bars in the town we live in. 2 1/2 hours of wasted time. Bought a new car last Thursday, took 45 minutes.

Tmobile Reps are adding and removing services on my account for their own benefit. They are not honoring advertisement prices. They are not honoring educators discounts, charging me for already bought phones purchased in full. My bill is incorrect, my plan as well. They are false advertising by not honoring prices. I was approved for educator and did all that needed to be done and they are refusing to honor it with all the extras they say you get with the plan. They are taking hours of my time on phone chat and in store visits with no results. They have illegally changed my plan many times without my consent. They are over charging me and threatening to shut off my phone for money not rightfully owed. Lets start a class action lawsuit for all the people they are stealing from.....

Xylem's is very rude this is our 2nd encounter with customer service she is very rude has no patience with the customer. Been with TMobil since 2012 never missed a payment etc. but today can't take your customer service rep even when I ask for her manager Mark she didn't care TMobil you have to take care of your customers if my business does not #1 then I'm switching service provider. I need so feed back but I prefer to speak with upper management. She does not care about us very rude.

I have switched the network from ATT to T-Mobile. Bought a new phone and didn't delivery for 15 days as UPS lost the phone and placed an order again. But T- mobile charged me from the Day I placed an order. It's ridiculous and support team saying that is how it works :(

Was offered a AAA promotion to switch from Verizon to T-Mobile. I was to get $50.00 rebate back on both lines and the offered to pay up to $800.00 per line on my phones I had. I have been on the phone for over a week with lengthy conversations to take care of my rebate offers. Each one apologies for the other and tells me something different. At this point, I have doubts I will ever see any rebates.i am definitely switch back to Verizon if this doesn't happen. Be aware of any protein offers, they are not worth the hassle.

T mobile is the absolute worst phone service. I paid for unlimited international calling twice for one month and it never worked. I went back into the retailer to ask for a refund repeatedly, and all they could do was offer a store credit WHICH NEVER EVEN SHOWED UP ANYWAY!!! the staff are not able to help their customers in the store and it is a shame on t mobile that they can't offer anything to customers who's service does not work properly. I will advice all people not to use this service as they will be wasting their time and money!!! T mobile has a lot of work to do to improve the way they run their business!

I don't like t mobile anymore they keep putting it off trying to fix problems now they want 5 dollars for paying your bill I guess when your that bad you have to make it up or they can't pay rent in there new building just stop over chargeing people you do know times are hard but u still need that 5 bucks

Do not do any business with Sprint or T-Mobile. Sprint robbed me of over 500.00 dollars. When attempting to get a refund I was lied to several times. Calling customer service is the most painful task anyone can do in a day. Every time you call, you have to start your story all over again and the wait times can be astronomical. Are they not taking any notes about the 30 times I have had to call call? And dozens of attempts later, still not resolved. With a company this large, you think they would be obligated to refund their customers with money that was wrongfully charged/billed. Months of calling and getting transferred from one customer service rep to another, I have been left with nothing but wasted time and a bank account that is short over 500.00. They have even admitted their mistake in overcharging me but still no resolution. Please don't waste your time and money. If there are any issues you will be promised everything and anything, but you most likely will be left with frustration and regrets. I have always been friendly and kind and always paid my bills on time for years. But to them that doesn't matter. They would rather lose a customer than resolve a wrong doing. To this company, YOU DON'T MATTER. What a shame. I am looking for assistance on how to file a formal complaint but of course SPRINT and TMOBILE are not assisting with that either. Even after acknowledging that they made a mistake in overcharging me for hundreds of dollars.

It all started with talking to a customer service rep Ariana to switch both my wifi and cell phone service to T Mobile. Internet service went smoothly. I received the sim cards and that is when the problem began. I wanted to use my existing phone numbers, but the sim cards had a different number. I called customer service and they said no problem go to a T Mobile store in which I did on Crenshaw Blvd. in Torrance. The store told me the name on my account must be associated with my S.S.# (Suzanne.) My account is showing Sue. I was told to call customer service the store could not help me. I called and was on hold for 1 hour before I gave up. Today I called and was told I could switch to T Mobile over the phone. I asked how can you switch me over but the store cannot. Customer service said I would need to fill out a form to change my name, but he could still switch my account over. This makes no sense. I called the Torrance location and the manager their was very rude to me and abrupt. By the way I was treated by the manager I decided not to change cell phone service especially if this is how T Mobile treats customers.

This has to be the most frustrating thing that happened to me.
Talked to 8 T-Mobile personnel and wasn't really helped at all.
Too bad I realized T-Mobile is so bad after 10 years of being with them and now that I switched, I feel relieved.
The problem is as simple as it could be, just requesting this TMobile phone to be unlocked, has been paid off 3 months ago even the final balance as well.
Unlocking a phone, I am aware that can only be done through calling their customer service. I did not take the names initially because I thought it will be easy.

July 30, called to request for phone unlock. Did that manual unlock, stating Error: 1019, representative aware. Was told wait for 72 hours.

August 4, followed up, was told to wait again for 72 hours, and that an email will be received. No email received in all inbox including Spam folder. Representative aware, of Error 1019. I mentioned phone was already reset/rebooted, has been on the whole time, it is connected to wifi. Another provider sim card was tried out to check.

August 7, called again, and stated it has been 8 days ago since initial request and nothing was resolved yet. Representative said issue will be escalated to resolutions department and will be prioritized, wait for 24 hours and will send an email. Again, not solved and no email received.

August 10, my 4th call in 11 days, spoke with Diane. I asked to speak to supervisor but representative said supervisor was engaged in another call, instead tried to do all the things the past 3 representatives did, which I cooperated again and again. I am not even yelling, but already frustrated at this time. I requested to speak to a technical support, and still was unable to help and was told for again, issue will be escalated, will inform the higher managers, wait for 72 hours. Total time of call was 1.5 hours with that 0.5 hours (30 mins) of being on hold to wait for that transfer to technical support. Saying it will be surely unlocked since it is already prioritized and rest assured it will be resolved.

August 11, after 24 hours, still not resolved. I went to TMobile store at the mall, stated they cannot help unlock a phone which I am aware but what more can I do if I can't be helped at the only place where they say has the job to do that? I mentioned the whole story and my frustration and was told to go to this other TMobile store because it is the Corporate office so I went there, and I asked this guy if he can call for me. He said just call and say I am activating a line to get in the call faster. I said the problem is not getting to talk to someone but "the problem is not being solved for almost 2 weeks and I keep making this calls, waiting to talk to someone, hoping someone can find the problem and I have been very cooperative and patient, and kept being promised but the issue has like nowhere to go". And he said he cannot make the call, that it has to be me...
I went back home and called the customer service line for the 5th time, spoke with Lou, and I asked to speak to a supervisor immediately. Of course, they see the note, and she said she is very knowledgeable on unlocking phones, and tried to do another way which was unsuccessful again. I cooperated and I know she is just trying to solve it and not transfer the call anymore to the supervisor but seeing it still did not work, I repeated myself and said, please, let me talk to a higher one, and so I was transferred to the manager, some wait time again, and so I spoke with Christian, said is one of the managers there. Same thing again and again, telling me issue will be escalated, I do not know how many escalations it should go when this is my 5th call. He tried to cut me short because I am already so frustrated telling me "Rest assured Maam, it will be unlocked in 24 hours". The exact same thing Diane, the representative I spoke to yesterday, said. I asked, "if this is still unlocked, who else should I talk to? Should I call and look for you?".. and just said the same thing, "rest assured..." I'm getting tired of the promises.

2 days passed and I am already giving up because they will just keep me waiting for another 24 hours, my precious time has been wasted too much. I wanted to call that manager for him to know, but my husband stopped me cause I already am stressing on this for half a month. I believe there is a problem and I was cooperating and willing to find out the problem, but I never got the help I needed and it's more frustrating that I do not know where to go anymore because even in person, I felt I was declined to be helped no matter what.

08.13.2023..I have been with t-mobile for many years. I signed up w/ my Corp acct as "Amplify ONE" and one thing that attracted me to promoting my employees to sign up w/ T-Mobile wireless service is that the customer support will be and always from TX-call-center that assigned to my account. Well, that only last a year or two but then now ALL calls answer from the Philippine-call-center is 99% so annoying with the language, communication, take longer to resolve or to NO resolve issue. I am tired of the lied from T-Mobile that goes cheap on their customer service as well as the ALL new auto-pay with require your bank account billing.

FOLKs...DO NOT sign up with direct from your bank account of ATM method. Google and read how often that T-Mobile get hacks to their customers info.

This is a disaster to customers out there.

I am done w/ T-Mobile broken promises

T mobile is Horrible at customer resolution. Worse experience of my life talking to someone on the phone. The supervisor keeps repeating the issue instead of finding resolution. T mobile is the worst!!!!

T mobile is Horrible at customer resolution. Worse experience of my life talking to someone in the phone. The supervisor keeps repeating the issue instead of finding resolution. T mobile is the worst!!!!

Horrible at customer resolution. Worse experience of my life talking to someone in the phone. The supervisor keeps repeating the issue instead of finding resolution. T mobile is the worst!!!!

another week of their 5g showing as LTE or SOS. Another week of me having to contact Tmobile to get the services I pay for.This company is fraud!!!! the worst

t-moble operates with disingenuous at best, fraudulent at worst business practices. I've been charged $50/mo for home internet for 7 mo. despite returning my device in January '23. I cancelled our (bundled) account, but wasn't aware that I was to have called separately to cancel the home internet portion. I've faught with them for months, made 4 or 5 trips to the store, spent hours and hours on the phone. The best they have done is refund $150 total. I can't imagine why JD Power ranked them so highly.