Vizio Positive Customer Service Ratings - page 2

Got 47 in smart/3 d 16 months ago.Problems getting it set up.Direct t v AT&T AND Netflix WERE NO HELP.VIZIO KNEW MORE ABOUT direct' at& t ' business than those people knew about their own .Last week a problem with wireless function.Called warranty company after Vizio diagnosed problem.10 days later a tech came and in an hours time was done and problem solved.

I had an issue with one of there 60" smart tv's and had to talk to about 7 different people. Every person i talked to knew what was going on with my case and was able to help me with the next step with no trouble at all!! I loved the customer service reps and their help. The only thing i would change is the number of steps and how long it took to figure out the issue, even though it did get resolved with complete satisfaction.
PS. the best Reps seemed to be in UTAH!!

Bought a TV and it died after about 2 months. Called Vizio and they sent out a USB dongle that fixed it. Amazing service, very friendly and prompt. They have a fan for life now.

Lost wireless internet connection for my Vizio TV. After attempting to "fix" myself, I called tech spt on two occasions. Both techies were professional and very helpful. Thanks so much for having real people to walk through troubleshooting until resolution!

I was gifted a Visio 42 inch TV. I could not get past the 'no signal'. I called this phone number and Adrian helped me get my TV going and all is great!! Thank you so much! EXCELLENT customer service!!!!!!

831640 Rafael Lopez

Excellent job. knew his stuff. Very pleasant.

Great service and fixed the problem where I could do it again next time it hapened.
Thanks from Texas
BILL L.

I Called april 27th about my 37inch vizio tv for repair and was pleased that they came on May 4 to repair it.The service was great took them about 20 minutes to fix it works great now. THANKS FOR THE GREAT SERVICE

Very polite and knowledgeable. Required Costco verified Proof of Purchase, then Vizio stayed on the phone with me until the dead "VIA" internet button was resolved. These computer based remotes are COMPLICATED, but the Vizio Tech helped me through every step. The instruction book discusses total resets but I don't believe I could have accomplished the correction without their help.

I have several Vizio products and as such have had communications with their American based help and technical service support. The experience has always been pleasant and solution oriented. They have always taken their time and answered my questions..
Thanks Vizio

Our Vizio 50" TV broke on a weekend. I called the following Monday and actually got a faster response than I thought I would receive for a Monday. Cust. service deduced that a on site visit was required and the service company called within 2 days to repair our set. ITI was the company that coordinated the service tech appt. There was some miscommunication and some logistics that had to be coordinated (snow and ice covered driveway. The techs did all they could to coordinate the appt. and fulfill our set repair. We commend Richard Calvin #86149 and Dan Lyons #98928, the service techs. They were friendly, informative, and expeditious in fixing our TV set. This whole process took about 2 weeks which is reasonable for our rural location.

I purchased a TruLED 55" along with a sound bar. The installation went flawlessly. About two days later I could no longer connect to the Internet. Vizio customer support shipped a new TV to my installer without even waiting for the defective TV to be returned. I know of no other company that would do that. Thank you Vizio.

I could not be more satisfied with Vizio's customer service. About a week before my one year warranty expired, a black line appeared on the screen, stretching from the bottom of the screen halfway to the top. I called customer service. The lady I spoke to walked me through a couple of steps to ensure that the problem was, in fact, the tv and not the cable box. After determining it was the tv, she said that she would send me an email with instructions to upload three photos of the tv showing the 'line'. I received the email within 10 minutes. I took the photos, uploaded them and in two days I had a message on my answering machine asking me to call them to arrange delivery of a replacement tv.

I had two choices:

1. Send them my broken tv (postage paid) to them and after they receive it and confirm that it is broke, they would send me another tv.
2. Give them my credit card. They would place a hold on the card for the price I paid for the tv and send me a tv immediately. After receiving the replacement tv, I needed to return the broken tv. I was told upfront that if they do not receive the tv in a week to 10 days, my card would be charged.

I chose the have a tv sent immediately so I would not be without a tv for a few weeks. I got the new tv, packed up the broken one and dropped it off at the UPS store the next day.

I live in PA, and the tv was being sent to CA. UPS was a little behind, so my tv was going to arrive past the due date. I called Vizio concerned that my card may be charged. The very nice person that I spoke to assured me that they have the tracking number proving that I shipped the tv immediately and I would not be charged.

I called customer service ( on a Saturday too)a few times with this process and I had a great experience. NO problems at all!!

Vizio has the best customer service I have ever had contact with.

My blu ray player wasn't connecting to the internet so I called Vizio and they did every check imaginable and even gave me questions to ask my internet provider.

When I called my internet provider, they gave me the run-around saying it wasn't their fault and that I had to purchase this and that to make it work even though it was working before.

I called Vizio back when my internet provider said it was them and Vizio tried everything again, plus calling upper IT people for help and when nothing would work, they sent me a brand new blu ray player.

Honestly, I've never experienced better customer service. They were kind, understanding, clear, relaxed, and very informative.

I'm a Vizio customer for life because of this.

Great support (Josh). He was very patinet and problem is solved!

I've had to talk to Tech support twice about 2 different issues. They were extremely helpful and accomodating. They solved my issues with efficiency and humor. Thank our lucky stars for US based support and Technical savy

Purchased a VIZIO VBR334 DVD/BluRay player at Sam's Club. The first one would not play a DVD....the slide would not stay shut. The replacement they sent me kept turning off in the middle of watching Netflix or Listening to Pandora. They sent me a replacement and the same thing is happening. I'm waiting for a Tech to call me.....they're closed after 9:00PM on the Weekends. Wondering if I made a mistake in purchasing the VIZIO. It's been years since I have had so many problems with an electronic purchase.

Customer support was awesome i dont understand how so many peoples post on here are that horrible I have several vizio products in my home and have not had a problem with not one and reason why i called in was actually to extend my service plan, the half of the complaints dont make since its like really how bout they try to make a company they would be out of business in know time most of them on the reports are oow what to you expect these are not the old boxes that we had in the past this is new technology maybe you need to go back in the old days because they obviously dont get it going to reports vizio has the lowest failure rate what does that say??? go ahead go to other manuf. GOOD LUCK!!!!

power surge sucks but (vizio) held up their warranty as i hoped worst part being with out my flat-screen for 7days fix on 8/2/2011 when the power in *** your house keeps turning off & on !!!!! when power is restored that is what will eventually it will blow the main board that's what happen in my case!!!!!The board / parts 200.00 labor would have been $368.00 after warranty that is what it would have cost me ..... will update after warranty see what happens

I just called vizio and they were very nice and answered promtly. Very helpful and honest.

Very good customer service, solved my problem!

The customer support is most certainly easy to reach, and the people are acceptably pleasant, The hold music sucks, and you will be on hold A LOT! I called about my Vizio router and the people trying to answer my questions seemed to have to read the manual before answering my questions. They never suggest an actual fix to my problem, only ways around the routers flaws, until the finally told me that I was using the router for something that it wasn't intended for.

Customer Service Rep ( Rosco ) was very helpful . We just love our new Vizio 42" Lcd HD 1080 TV . Would Like to see a little Less Expensive Extended Warranty Options though.

Amazing Customer service. After reading horrible reviews about Vizio cs I didn't expect much. I had a vizio 42" go out(loud pop and picture was gone) I had had it for almost 3 years. Called Sams club where I bought it and they gave the problem to Vizio, after a little a cs shuffling I got to cs man Mike, described what had happened and he said even though it is out of warranty it was considered a defect and they would send out a new TV. I thought this must be a joke but low and behold a couple of weeks later9would have been sooner if not for the holiday season) a new TV was delivered to my house. Problem solved unbelievable. I for one had great success with Vizio customer service and to me they are second to none.

I've had my Vizio for 3 years now. Never had a problem until today. I was on hold forvtwo minutes and they solved my issue for me. Sorry for the problems others have had but mine was taken care of quickly and professionally.