Walmart Positive Customer Service Ratings - page 3

User Reviews, Ratings and Comments

Walmart customer service is ranked #439 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.13 out of a possible 200 based upon 3581 ratings. This score rates Walmart customer service and customer support as Disappointing.

NEGATIVE Comments

3,340 Negative Comments out of 3,581 Total Comments is 93.27%.

POSITIVE Comments

241 Positive Comments out of 3,581 Total Comments is 6.73%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Walmart

    Customer Service Scoreboard

    • 34.13 Overall Rating
      (out of 200 possible)
    • 3,340 negative comments (93.27%)
    • 241 positive comments (6.73%)
    • 58 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.7 Reachability
    • 2.6 Cancellation
    • 3.3 Friendliness
    • 2.9 Product Knowledge

Add your review! Return to the main Walmart customer service scoreboard page

Posted by Anonymous


I went into Walmart in Sumter this morning, and i purchase 12 items, got my bags put them in the cart and walked away, just as i did in November when i did the same thing and got home and my SD card was no where to be found. when i return to the store the cashier was no help, with my missing item, and the manager told me to go home and look on my bed, well this morning when i left the register, i was at MC Donald counter in the store, when the cashier ran me down and gave me my pack of Rayovac 4 pkg D batteries that was left on the hanger in the bag. I really appreciate what she did, for i would have been out of, another item that i paid for and it was left at the counter, I know accidents happens and so does mistakes, but i love the way this was handle.

Posted by Anonymous


Mary really helped me and my mother out. We arrived at store 2160 a few minutes before closing and we really needed a few supplies for a road trip and they were nothing but nice, sometimes they are a little harsh but their kindness really made our day!

Posted by Anonymous


Fallston md. Young girl in bath dept. named Eddie very helpful. Interested and knowledgeble. I bought something because of her . She deserves praise

Posted by Greatful


I would like to let someone know of the OUTSTANDING, WONDERFUL, SMART, COURTEOUS, young man that helped me out in your store (Whitman Square on Roosevelt Boulevard) . His name is Nicola Lemmo. I made sure I got his name because I asked three (3) other employees for help and they were rude and un-attentive to my situation. Nicola went above and beyond to help me, and he was as nice as they come. I have never experienced a worker in this particular store, be so nice. He was helpful, and pleasant as well, even though he was helping other people at the same time, he never put my questions off. The man deserves to be recognized in the very best way possible.

Posted by Anonymous


I Just Had The Oppertunity To Have Customer Service At The Neenah Wi Store. I Met An
Employee In The Photo Dept. By The Name Of Sherrie. In All My Years Of Shopping(im 80)never Have I Met A More Cordial,co-operative,understanding Service Than Her. She
Listened To Our Problem And Did Everything She Could To Resolve The Problem We Were
Having With A Trac-phone.when We Left The Store We Were More Than Happy With The Results. Neenah Should Be Extremely Happy To Have Such A Dedicated Employee. She's
The Best. Phil Doucette

Posted by Anonymous


Checking out at your walmart located on Southpoint pkw in Fredericksburg va the cashier was very nice and helpful, she was the only cashier that knows how to bag your grocery without them falling out of the bags. The cashiers name was Karen Baker, I wish she could teach the other cashiers.

Posted by Christopher king


I recently purchased items through a papillion NE Walmart , the cashier Marilyn h. Was a very polite woman, she does an awesome job. I would rate her the best cashier I have ever seen at this Walmart she deserves a decent raise, and employee of the month just saying best cashier ever!

Posted by Kimberly


I want to point out a couple people from Walmart and Marion Ohio the people's name are Deb Scroggins I think that's why you spell like she is a CSM there and Rea Coby. They both went way and above and went out of there way too help me. I had bought a iTunes gift card for Christmas for my Niece. It was inactive and I didn't have the receipt. They sent a long time looking it and and found it. They we're Amazing nice very knowledgeable. Please let them know that I appreciate it.

Posted by Anonymous


I recently had a small issue on a returned clothing item to Walmart in Pensacola...I would like to rate customer service a 5 star rating...not only was I taken care satisfactorily... I was contacted within 24 hours by C.S.and management from local superstore..great job...you will always have my business...

Posted by Anonymous


I would to say that I was a little upset with my visit to the abingdon Walmart. I needed paint. Couldn't find it at first but I very nice lady name Karen walked me over and showed me where it was at. She greet me first with good morning which you never here. Then I stood there for 15 minutes before anyone asked if I need help. A tall man acted like he didn't want to be bother . But I have to say after half wait I would like to say thank you to Geeta, Heather and Linda. They made the visit very enjoyable. They did everything to try and make up for my wait being so long. Thank you to 4 very nice and special ladies. When I lefted I felt like they cared. They were great. When I checked out Karen waited on me and remember me and asked if I founded what I needed. When she saw I had paint she even said sorry for your wait. How did she know? But she remember just from taking me there. All 4 of those ladies are very kind and they were a great help. I was never coming back but they may have changed my mind. Great job to Karen, Geeta, Linda and Heather

Posted by Anonymous


We asked two cashiers, "Where can I find the licorice?" They said, "Over there." We looked but we didn't find it. We came back and Shabnam was standing in front with a smiling face. We asked the same question. She came with us and found it for us. She did not say "over there". I think she knows the business. Associates should be helpful like Shabnam.
That's not it. We were standing on her till the other day and the line was long. We noticed that often, she made eye contact with all her customers and smiled. That's how we didn't mind to wait. She is so fast and friendly. Whenever we come to Walmart, we look for Shabnam. It was excellent service.
-Customer

Posted by Anonymous


Took me some time to find an actual phone number to call for Customer Service. Once found, the service was excellent. A young woman named Brandy Smith was the service person and she was able to address my concerns. My shipping receipt indicated and amount of $138.84 as the shipment total. My actual bill was $69.42 cost plus taxes for 2 Solar Group rural mailboxes. My concern was that the larger amount did not show up on my charge bill. Thanks.

Posted by Anonymous


I would like to complement an employee from your Chico, Ca. Store. #02044.
His name is Robert J. Who works in the tire dept.
Long story short; he went beyond the call of duty to assist me on a hot and miserable two days last month. I thank you and him. ( 31 jul 2015)
Gary Delbridge.

Posted by Anonymous


Daniel from Walmart on Pensacola Blvd. Has given outstanding customer service...this store is located in Pensacola Florida....he had been most helpful in my electronics needs. Great customer service ...thanks Daniel

Posted by EliteWarrior


I been to a lot of Wal-marts in the Reno and Sparks, NV area and I would have
to say the Wal-Mart on prymaid highway in Sparks is the worst and They discriminate against customers and They do not serve everyone and When you make a complaint and They do not return message and All of there managers and workers treat people like trash and I have seen it first hand in the store!,
I will never shop at Wal-Mart in sparks no more and I will go out of my way when other Wal-Mart actually practice customers service and they are not rude!

Posted by Anonymous


Had a great experience with one of your employees in the Murphy Canyon store Antwan Anderson San Diego electronic dept. Very professional, knowledgeable.

Posted by Anonymous


Today I was greeted and taken care of in the most pleasant manner by Nicole in Customer Service at the Flemington, NJ Walmart. She was not only positive with me, but was respectful and kind to her colleagues. A great experience when I was returning an item that was purchased on line and arrived damaged. Thank you, Nicole!

Posted by Anonymous


I bought a Benjamin Prowler 177 Cal Air Rifle # 551785285 for $114.96 on 6/15 and immediately thereafter it was put on sale for $102.13 a difference of $12.83 excluding tax. My shipment was delayed for some reason and It didn't arrive until 6/30. Do you suppose you could give me a break and give me some credit to reflect the sale price? If you could do this, it will be very much appreciated. My phone number is Thanks, Vince Alabastro

Posted by Suzanne


I wish to highly commend Debbie who works in the electronics department at the Wal-Mart on Transit Road in the Buffalo, NY area. She assisted me with the transfer of information to a new telephone. She was helpful, patient and courteous and had a great deal of technical expertise. She has a great personality, and it was obvious that she enjoys her job very much.

Posted by Kelly


today I was at the walmart in victoria at uptown, and the cashier was just wonderful. Her name was Anita and she was so great with making sure everything was bagged properly, and just had an all around nice attitude.

Posted by mv


My wife and I bought 2 phones and had phone problems with mine, so we returned it the next day for a different phone. A day or so later her phone was disconected I asume due to a problem with returning my phone. We were both rather frustrated with both the phone company and Walmart. However, Dawn in the wireless department made the experence alot more pleasant and was very competent in initaly seting up the phones and resolving the issue with my wifes phone.

Posted by shahzad


Walmart bakery staff at Taunton and harmony in Oshawa nick and Tamara excellent customer service and team work.

Posted by Anonymous


I am a long time shopper and vendor to Walmart. I shop at store 1417 and the store is always exceptionally clean and well merchandised. 98% of the associates are helpful and courteous.

This is a good model store.

Posted by Janet Patterson48


To Whom It May Concern: I visited your new
WALMART store in Morristown Tenn. I was trying
to get a light bulb for my car, but did not
know what to buy. So I saw a lady in the Auto
dept. and I ask her if she could help me. She
went and got the bulb I need. She was so kind
and nice. I have been going to the store in
Jefferson City, but I will come to this store now. That is what I call customer service.
Thank You, Janet Patterson

Posted by Anonymous


A gentleman by the name of Ken who works in the photo dept at the Petoskey Mi store was very professional and helpful. He made copies of some very old pictures for me. Thank you great job Ken

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Walmart can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-925-6278
Walmart.com Customer Service - Live Help
1-800-966-6546

Walmart customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Walmart corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Walmart hours of operation for locations near you!. You can also find Walmart location phone numbers, driving directions and maps.

Returns & Refunds
Get Help Online

Get immediate support for your Walmart questions from HelpOwl.com.

Reviews & Ratings

View thousands of Walmart user reviews and customer ratings available at ReviewOwl.com.

Company News
Thrive algae oil to roll out at Walmart as Corbion celebrates anniversary of TerraVia acquisition
Marc den Hartog, executive committee member in charge of innovation platforms at Corbion, told FoodNavigator-USA that 20+ retailers already carry Thrive including Amazon, Safeway/Albertsons, Giant, Publix and Target, with an expansion into the ...
Walmart Mexico announces plans to open gas stations
N), has long partnered with fuel retailer Murphy USA (MUSA.K) on gas stations near its ... L), have emphasized customer service to compete against Pemex, whose gas stations have long been criticized and sanctioned for not selling complete liters of fuel.
Walmart, Target, Best Buy take steps to curb gift card fraud
Common impersonations include grandchildren claiming they got into trouble, such as arrests or accidents, and needed money for bail or lawyers; Internal Revenue Service agents claiming, often angrily, that taxes were owed; and tech support employees ...