Walmart vs Publix
Customer Service Comparisons
Best Customer Service Rating
Publix has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Publix | 103.34 | 52 |  |  |  | |  |
| Walmart | 34.13 | 3,581 |  |  | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Publix has had 52 total customer service ratings of which 19 have been positive and 33 have been negative. This has resulted in an overall classification of Acceptable.
- Walmart has had 3,581 total customer service ratings of which 241 have been positive and 3,340 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
