XM Radio Positive Customer Service Ratings - page 4

XM Radio might have there issues with billing but i talked to a very nice man by i think the name of pat or rick, i didn't my hearing aid in. he was so nice and helpful. thank you young man...

YOU PEOPLE COMPLAIN TOOOOO MANY, READ THE TEARMS AND CONDITION B4 U SIGN OR VERBALLY AGREE TO ANY SERVICE AND YOU WILL NOT HAVE ANY PROBLEMS.

Excellent Customer Service from EPJORAMIREZ

Call the number above instead of the regular one. The support people I talked to off of this line are US based. (Sorry to say, if you get someone from India, hang up and try to call again...those support people aren't very helpful). I called and talked to India a few times, with them promising to have a supervisor call me back...only to be greeted with a letter from a collection agency 2 months later. (with NO call back). It took me less than 5 minutes to get my issue resolved.

Got a live person within 10 seconds when i called this number. Ive had great service with XM/Sirius and got an awesome deal. Sucks to be all of you. It must be karma.

I want to know which number everyone on this site is calling when they receive bad service. I called 1-800-Xm-Radio and got fantastic service! They were awesome. I might even go as far as to say they were "badass". Totally legitimate. They even gave me a great deal on a portable radio so that I can enjoy their service while at the gym! Kudos Xm Radio! Kudos!

I talked to a nice, helpful gentleman who advised me that my radio was being reactivated sometime within the next 20 minutes or 3 hours. Hopefully, that will happen.

i had a HUGE billing issue, which i hear is common with this company. i was on the phone for over 2 hours trying to resolve this issue! i found this number on here, called and received someone in customer relations (who was in the united states!!!) instantly i was helped by cristian and he was VERY HELPFUL AND POLITE. broke down my billing for me and everything fell into place, i ended up getting credit for a radio that was never removed from my account, representatives i spoke to earlier left me on hold or disconnected me. call this number it is fast reliable customer service!!! the way it needs to be! thank you cristian!

Getting a person that could help me was harder than getting ahold of someone in Customer Service. Finally, after 4, phone calls the rep I talked to, Christian, was very helpful and was able to provide a solution which kept me with XM.

Hello:
I just made changes to my CC number and what a pleasure to not have to sit on hold forever.

Agent was very nice to deal with. I did have a bit of a problem because she spoke a little fast for these old ears but thanks for the great help and the great programming

Call directly to 877-967-4672

Don't waste your time with the XM Radio customer service line.

The agents at that number can fix ANY billing or technical problems. They do a great job ! Fixed my account issues in a matter of minutes & spoke great english. Pretty sure they are in the USA

M Rod...sorry to hear about your experience.

I called and was connected to Josh himself. He was able to handle my inquiry in a few minutes and was extremely nice! What my call was about? It was to cancel services due to financial reasons, but you would think he would be rude or mean since I was taking money out of his pocket--sorta speak. Instead, the opposite.

i also had Josh help me and he was quick to get on the call and handled my concerns very quickly!---------------------------

Great customer service, Josh was helpful, nice and friendly.

I just talked to a service rep named Larry. My call was answered within two minutes and he researched and found all the necessary information I requested in less than 2 minutes. I am very impressed.

very quick response , on hold for about 5 seconds, technician anserwed and solved my question/problem in under 2 minutes....thanks

Extremely helpful. I was on hold for about 30 seconds and the customer rep worked with me through the problem I was having with my radio. Great customer service.

877-967-4672!!!

Reached a 'real live' rep within just minutes. Resolved my problem after a thorough
check of my radio status.
Thanks for the number

Thank you! I called the 877-967-4672 number after having been on hold on the 877-888-6979 number for what seemed to be an eternity (actually, it was only about 15 minutes, but it was worth it as I found this site while I waited!). The customer service representative was on the line in less than a minute and I was able to complete my transaction with ease.

Didn't get anywhere but on hold with number above. Decided to try 877-967-4672 listed by another poster and got a representative immediately!

They were helpful and not a call center in India!

I just called 1-877-967-4672 and was answered promptly. In an attempt to move an ((XM)) subscription to a Sirius radio ( I have 2 ((XM))'s and 1 Sirius), I was informed that they were not integrated yet. I was offered a 1/2 price discount on the 2nd ((XM)) radio in leu of cancelling. I declined the offer of $3.00 a month and just kept it as is just in case. Great friendly service.

I used the 1-877-967-4672 number posted a couple of days ago. I actually got a person who spoke English and was VERY helpful.

I just called customer service, as soon as the recording started I hit "0" and whithin seconds a live person picked up and handled my account with out asking for my phone number or my radio id. This was the easiest customer service I have ever dealt with. She was polite, and quick and I was on the phone less than 10min and all my problems where taking care of

I called to cancel my subscription and very quickly was transferred to a person by the automatic system. The whole process took less than 5 minutes and I was able to cancel my subscription. The customer service rep tried to convince me to keep the service and while the offers they gave were not bad I simply don't listen to enough of the channels to make it worth the money, especially considerring the # of commercials on so many of the channels and the repeating of songs and material. If there were less repeat material and less commercials on the channels I listen to the most I would probably keep the service, but I can get that type of thing on free radio.
Overall the experience of cancelling went smoothly and the rep did as good of a job as can be expected, all that waits to be seen is that the service is cancelled on the date scheduled.

I called the number provided on this website, worried that it would take forever or be a big pain (based on the other comments here and elsewhere) to cancel my service. I called at 2:38 CST on a Thursday and after the obligatory automated menus, was put right through to an agent without being on hold at all. She identified my account without me having to repeat my phone number or other info (which I have to do almost everywhere else I call), and asked my why I was cancelling. I stated that it was due to the change in lineup and that I was not using the service anymore. She attempted to offer me one, then two, free months of service so that I might be able to find new stations that I like. I politely listened to the offers, then politely declined. She then asked if there is anything she could do to keep me as a customer and I politely said no. She then confirmed that my account was paid through mid February and that I would not be charged again. She was very polite and it was a much less painless experience than I expected it to be.