XM Radio Positive Customer Service Ratings - page 3

I have loved doing bussiness with this company. I opted to not have the auto renewal. When I had to cancel because I sold my truck/radio with XM it took about 3 minutes to do so with a very polite young lady.

I just waited 10 minutes and had my XMRadio cancelled without much ado; I'm thankful that all went well, and feel the company tried its best to accommodate my needs at the moment.

Just got off the phone (the Iowa location/number) with Megan Employee ID #731323 - I asked) who is a credit to the XM company for her courteous and helpful assistance. Plus she saved me $80.00 - it doesn't get any better than that! I only waited about five minutes calling the Iowa number versus waiting an inordinate amount of time on the Philippine line. ATTENTION XM: You are not getting your money's worth using the Philippines for customer service. Join the quiet rebellion against out sourcing and bring it all home to the good 'ol USA!

Just called 800-998-7900 and reached Kaoian.
The wait time was nomial and she was very pleasant. I had some questions about my account and billing, to which she was most helpful. Great product, great service, thanks XM

I started out extremely angry. My contract expired and I was flooded with phone calls, letters and emails trying to get me to renew. They were relentless. I kept calling them back and could not get a person on the other end of the line. I finally found this site and the number listed and got a person right away and was told I would no longer be contacted. We'll see, but the service rep was helpful. XM Corporate, on the other hand, is a dirty, undrhanded, despicable business and no one should ever pay those guys a single penny. Shame on XM for their billing practices. I hope they get sued and go out of business.

Definitely call the 800 number. Talked with Gary and he was such a pleasure to talk to. He went out of his way to take care of our problem which was making sure that my brother's old radio which was stolen a month ago was disconnected and he would be refunded. Don't give up on your XM. Just be sure to talk with someone from Iowa.

definitely call 800 number, took me 2 mins to pay bill and setup monthly auto payments from a debit card. and /gasp!, it was an english speaking american!

Thank you for providing the telephone number. I called today and got through right away. The lady I spoke with (Lisa) was very nice and friendly. She credited my account and offered me another promotional deal. I would give XM Radio's customer service a very good rating.

Called to cancel my XM after my car was broken into and my xm unit was stolen. Customer service transferred me to a very nice lady who offered to send me a radio and credit my account. I hae had xm for 3 years and never had an issue until now and they handled it perfectly!

I called the regular 800-967-2346 number today and while I was on hold forabout 5 minutes the person I spoke to was very nice, in the USA, and took care of the cancellation with no issues. Thanks Steven!

I had to make some critical changes with XM and needed professinal assistance. Johnathan a very good service representative made it easy and I can't say enough good things about XM service. Keep up the good work.
Edward Kelly Cleveland, Ohio

I must say, that while on hold waiting for a servive rep, I was reading all the bad things about XM Radio Customer Service. Except for the 5 minute wait to speak to a real person, I must say that "Lori" was extremely helpful in cancelling my wife's service! It was nice to speak to someone that spoke "good" english and was very cheerful and helpful. Too bad everyone else didn't have Lori!!!!

I called the 877-967-4672, dialed 0, and talked to a real person right away! He was able to adjust a billing issue right then and there and issue a credit back to my credit card. Probably was the easiest customer service experience I have had in forever.

I just called to update my credit informationa and they were great. Tried to sell me an additional phone but that is what they are suppose to do. No problem talking to Customer Service. EC

I had a wonderful experience with a customer service representative- I believe her name was Sherlyn. I had issues with billing and the resetting of my xm radio, which she took care of wonderfully. She was pleasant to work with, and represented your company perfectly.

Sold my vehicle and was able to cancel service after talking with 2 different reps. Very courteous (although they did try to talk me into receiving a free receiver and extending my service several times) and ultimately closed the account and promised a prorated refund within 48 hours. Total time on the phone was less than 10 minutes. Based upon previous comments, I will be following up to insure that they actually did cancel the account and issued a refund.

through and courteous service.

I am a police officer who had a recovered stolen XM radio. The only way to locate the victim/owner was to get the ID # inside the item, call customer service with the number who answered my call promptly. She then gave me the owner's name and phone number who I was able to contact and close my case-thank you!

Works a lot better than doing it online , seem like it should be a lot eiser than it is,my reciever belonged to someone else and would not accept the number ,Talked to a rep. and troubles are over { I Think}

I don't know about all the complaints I read but your customer service worked very professionally and effiecently. I call as my signal to XM was almost non-existent and the rep told me that he would check it out with someone that knew the status of all repeaters. True to his word, he called me back the very next day and informed me that the local mountain in CA had suffer a landslide with all the recent storms. He thought the situation would be fixed soon. Sure enough, today, (2 days later) I am sitting in my office, coping with work by listening to the dead head channel. Great job!!!!

I just got off the phone with XM radio and was very pleased with my experience. I was immediatly greeted by a friendly woman and my call lasted for only 4 minutes total. I was calling to cancel my service and obtain a refund as my promotional rate had ended and I had already been charged for an entire year of service at the regular rate. I was offered 5 months of service at a little over $4 a month, which was even better than my previous promotional rate. I will also be refunded over $145 in the next 5 business days. She did not hassle me at all and did not offer me any other packages and was happy to provide me with a refund. Thanks XM!

I originally signed up when I purchased my car new and forgot the terms of my plan. I called customer service today to review my subscription plan. The lady was very pleasant and spoke clearly. She explained that I had a quarterly billing plan and confirmed the rate I saw on my CC statement.

My experiance with customer service was sensational.

i had originally called to add a lifetime plan, it was a great deal at the time! i found out they have a plan where you can pay in installments. even better! 4 days later, i noticed there was a charge for $478. I called to see what the charge was for, and whomever i spoke to in god knows where, charged me in full. Read online this is common with other customers. i called customer service and spoke with 2 people who transferred me to someone else. i called one last time before i canceled my whole account with the number above. i spoke to gabriel who was very helpful. not only did i get the original plan i wanted and my refund but received great help. restored my faith in the company.

I have been with XM since the beginning...and I switched to Sirius for 3 months by virture of buying a BMW. In spite of being told by BMW I would alter my warranty, I came back to XM. Prior to the Sirius XM merger or whatever is going on, XM was far better than Sirius. I just called and got through in no time. If you do not like to pay for music, you should not be considering satelite radio.