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My yahoo account is un accessable since long. I don't remember security questions and the date of birth that my friend entered while creating account. I can identify my contacts and can tell about conversations with them. I want to have some critical documents from my mail and some memorable pictures from my account. Please help me in getting my account back and if possible someone talk to me and I will clear all security checks by answering all the related questions regarding my account. Please help.km_tarar1 3/10/14 11:08PM
I used to frequently use Yahoo Finance Message boards, not any longer. In October they sent me a warning they would cancel my posting privileges due to violation of TOS, yet they could not inform me of the particular violation. I have never cussed or broken any of their terms of service. I found out it was a gang of boiler room posters flagging most posts. They flagged myself and others 15-20 times and report for merely posting "Thank you, have a good day".
Yahoo is quite aware of a particular issue that's been brought up several times on their Feedback Forum which is also a feeble attempt to act as if they're trying to resolve issues or give the impression they care. The next week I noticed I could not sign into my Yahoo email account of which I pay 45.00 per year for. Yes, Yahoo did take away my account. I have for the past 5 months been unsuccessful in getting anyone to tend to my issue. I have filled out numerous 'Customer Care' forms only to have them send them back asking for info I have already provided them. I had been given a phone # by them to call in order to speak with a tier 4 Rep. The number was no longer in use with no forwarding number. This company has the most blatantly horrible Customer Care I have ever encountered in my 40yrs. I am a professional in the upper management of retail. Yahoo is broke spiritually when their upper management has no idea what their employees are pulling behind the curtain. One day Yahoo will no longer exist and rightly so unless they make drastic changes. Yahoo is for yahoo's, their name is condign.Dr. Phil 3/9/14 3:08PM
I frequently use Yahoo Finance Message boards, not any longer. In October they sent me a warning they would cancel my posting privileges due to violation of TOS, yet they could not inform me of the particular violation. I found out it was a gang of boiler room posters flagging most posts. They flagged me over 17 times and reported me for telling another "Thank you, have a good day". The next week I noticed I could not sign into my Yahoo email account of which I pay 45.00 per year for. Yes, Yahoo did take away my account. I have for the past 5 months been unsuccessful in getting anyone to tend to my issue. I have filled out several Customer Service forms only to have them send them back asking for info I have already provided them. I have been given a phone # by them to call in order to speak with a tier 4 Rep. The number was no longer in use with no forwarding number. This company has the most blatantly horrible Customer Care I have ever encountered in my 40yrs. I am a professional in the upper management of retail. Yahoo is broke spiritually when their upper management has no idea what their employees are pulling behind the curtain. One day Yahoo will no longer exist and rightly so unless they make drastic changes.Alohakido 3/9/14 2:51PM
There email issue are out of control. If you cant fix the issue close it down. Code 5 one day , the next day code 15, What the hell. No email response this is bull crap.
CLOSE UP IF YOU CANT FIX THE PROBLEMS IDOTSyahoocrap 3/6/14 5:27PM
I can't access my yahoo mail at all. I get a message that has a frown-face and that the 'engineers are working on it'. No other explaintion. This is not reassuring. I was in the middle of a password reset. This is awful!Anonymous 3/5/14 9:26PM
trying to get through by phone for 3 hrs with no reply very dispointtedhanna 2/28/14 7:55AM
Yahoo has one of the worst service for customers on the planet. They respond to your questions with an answering machine (email). Yahoo fails to address serious issues, and can take several days to "resolve" an issue. They suspend your account from yahoo answers for no reason frequently.
Yahoo is the worst service ever. I am never associating with yahoo again!Alex 2/27/14 4:25PM
I cannot use my Ancestry account as it keeps saying internet not responding.Or it always says Ancestry is no responding.
Also my neighbor and others have complained
that have Yahoo that they cannot get into their e-mail or not connected to internet.Also we are all using Yahoo and E exployer.It seems that this has been a Yahoo problem for a long time.Why should I pay for a service if because of Yahoo,not responding.Would you please check into this as even the college that my granddaughter goes to cannot get onto com Do not give out my e-mail address.Anonymous 2/25/14 9:50AM
I have called, faxed, and yet you have not fixed your "new password" page. I have attempted over 30 passwords and nothing has been accepted "too weak" BULL Fix the page!
I am faxing again today. The one I sent a week ago today has gotten no response as promised on the internet (24 hrs).
Your new customer care answering phone message is a joke. If you can't get to your e-mail, how on earth do you e-mail firstname.lastname@example.org 2/25/14 8:48AM
An awful service!! they changed the from a good set up to totally awful set up I get bombarded with advertising rubbish a stupid stories and now yahoo has decided to change my password without telling me so I cant access my e-mail. I shall be looking elsewhere in future there service is rubbish I hope the CEO is going to read this!!!!Mungoslayer 2/24/14 11:57AM
This is the second time I attempt to contact Yahoo Customer Service. I was on hold for 2,5 hours today and no one answered. I hung up after having it on speaker while I waited. I tried sending an email and the oops notation came up that it was having difficulties. I found another route but it was a 24hr response, YIKES! What decrepit services is this?LOLA 2/23/14 11:51AM
You call their customer service and its always busy. Im starting to not like yahoo. anymore. They used to be good.Anonymous 2/23/14 9:16AM
Hi, I seem to have many issues with the yahoo account. It used to be more effiecient. For example, I get email and for some strage reason I don't see them because they get attached with another email. How bizarre is that! Another ex is when I compose an email the address doesn't pop up but sometimes it does????
Yahoo has become obsolete!!Anonymous 2/23/14 9:14AM
I have been getting frustrated every time I retrieve my mails it always start form the older mails. I need to go to the rituals of setting it in descending order. I tried every possible ways and asking friends and family how to resolve my problem but nobody could figure out what happen to my PC. it is so ridiculous that 4 of as in the family have PC'S but it is only me who is experiencing this trouble. I am not young anymore and does not have the patience of younger individuals. MY REQUEST IS IF THERE IS ANYBODY IN YOUR CO., WHO CAN SOLVE MY PROBLEM WITHOUT ME DOING ANYTHING ABOUT IT WILL HIGHLY BE APPRECIATED. OR IF SOMBODY CAN NOTIFY ME IN A LAY MANS LANGUAGE ON HOW TO SOLVE MY PROBLEM. thank you so much for your time reading my comment.Anonymous 2/23/14 6:26AM
I am trying to contact customer service to explain a charge on our credit card, payable through PayPal, that we do not know what the charge is for. If I cannot get an answer, I will have to have the payment deleted.
Rose and William HegerAnonymous 2/22/14 8:29PM
what the Heck is going on with Yahoo
been a Yahoo user for over 12 years and never had trouble
first started about a week ago with being switched to basic srevice automatically and cannot get out
now cannot get into my e-mail
says I have not the right address and log in
same as always had
has yahoo been hacked?
no e-mail available and no phone contact
asks for a more secure log in and does not accept anythingdonna 2/22/14 7:17AM
I have been with Yahoo for a number of years, had the same ID and password. Now I can't enter, I am sure my mail is piling up, I am told to enter a new password, when I do am told it is "weak" or some such answer. I am fed up with Yahoo and plan to change to another provider probably this weekend. But I believe Yahoo should be brought to account for this email@example.com, 2/21/14 9:42AM
I am changing my yahoo account ( to hotmail .. yahoo account used since 90s. Your new site layout is simply awful and has caused nothing but problems. hotmail site much much better. AdiosAnonymous 2/21/14 12:29AM
Yahoo SUCKS! I cannot log into my email and when I try to renew my password, it directs me to another email that I do NOT use and don't know that password as well. I would like to delete all of my account As many folks have mentioned, it is hard to get a hold of customer service and you cannot correct the issues, given online. Yahoo needs to change the way they do business or they will loose a lot of accounts.Anonymous 2/20/14 5:10PM
Something Is Wrong With Your Service, This Morning I Open My Porfolio And Made Some Transactions. This Afternoon I Want To Check My Portolio And My E-mail And Cannot Open Both, And You Insist That I Have Wrong Id And Wrong Password.
The Above Troubles ( Cash Losses For Me) That I Would Not Like To Repete
Please I Hope This Will Be Corrected By Hayoo In The Future
Joaquin G. GarciaAnonymous 2/20/14 4:35PM
I have called two 800 numbers and no one answers. I want to know why I only have 4 or 5 emails in the window showing at one time. Being that I can not get to you , can you send me an email explaining why. And what can I do or a better contact firstname.lastname@example.org 2/20/14 2:59PM
I have been on hold for 2 hrs. You keeping telling me to e-mail you. I CAN NOT, since it will not let me open my e-mail. Keeps saying that my password is not correct. tHAT IS THE ONLY PASSWORD I HAVE EVER HAD!!! What is wrong with email@example.com 2/20/14 11:33AM
I don't know what to say, but you make it almost impossible for anyone to get a hold of you, and I feel that this has been done by design.
I may not be writing the correct department in terms of my problem, but that's another problem I find with Yahoo.
In the past, I have sent in complaints about your advertisements that you post on your various pages, most especially your home page, how some of them are extremely huge and distracting. In the past, you had ads that would open up and block the page, but at least you allowed us to close them by clicking an "x." Every-so-often, you have a huge ad that takes up one third of your Yahoo News homepage at the top, but I was able to close those, again by clicking on the "x."
But, now you have placed a huge ad on the top of your Yahoo News homepage advertising "iPad Air" that takes up one third of the screen and cannot be closed. No "x" to close it. I vehemently demand, as a Yahoo user, that you get rid of this ad of which I have no interest in, or allow people to shut it which you have disallowed.
Harold MencherHarold Mencher 2/20/14 9:45AM
I have tried to call many times, waited 2 to 3 hours at a time, when they do come to the phone they do not take care of the issue, however do give a call report number (which does nothing). They do not care for non-paying customers. I have had an account since 2004 and when I called they cancelled my account and I had to make a new one.s_i_r_spillz_alotz 2/20/14 7:56AM
I been trying to reach yahoo customer service by phone for 2 days n
first time I waited for 2:40 , second time today
feb 19 so far I been on the phone for 2:22
An still waiting !Anonymous 2/19/14 8:12PM
1 - 25 out of 1,968
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many time i request yahoo customer care about my lost spam mail,, how to re-load it but no any favour action from their sideptaj1966 1/24/14 11:01AM
i am reagan apenteng with yahoo.address i have forgotten my yahoo password and wish to get it back. my previou password was asdfgh12 but was prompted by yahoo to changed the password. unfortunately, i can not remember my password.if you could send it to my alternative email firstname.lastname@example.org. so i can access my mail againreagan 12/8/13 2:06PM
I recently had an issue with my account and called in to yahoo! customer care the center was located in Texas the customer care rep was so respectful and nice and walked me through the entire account and gave me the information that I needed to work my new yahoo! account. In my opinion the new yahoo! is good and one just needs to take the time and navigate through it and learn the new system. Thank you Yahoo! Customer care BRownsville Texas.Afterdarktattoos 11/8/13 10:11AM
I have been repeatedly critical of yahoo. Actually, constructive comments really. Must admit though, yahoo is mostly cool with me. Yahooo-oooo! So this is a thumbs up for a primarily good service.milicent 10/24/13 1:00PM
Here I am again asking once again for my old e-mail format. This new one sucks big time. You changed it back once a couple weeks ago & now messed with it again. WHY??
This new one is not working well - not user friendly. I see that a lot of people think as I do. Please change me back yesterday! ASAP as thins is driving me nutso! AOL is looking better & better all the time! Why mess with something when it works & many are happy with the old?ginny_knarr 10/24/13 9:25AM
I have been with yahoo for many years. I am now considering changing due to all changes you have made in the last few weeks.
To read an email, I hide the advertisement and then cannot properly scroll through the email. You have changed the contact listing when I wanted it otherwise. To add, delete, or edit and address is not time efficient. I am sure you have had many complaints regarding these "improvements". I think you should rethink a lot of the changes you have done in the past few weeks. I get used to one change and you change it again.shirley 10/16/13 12:19PM
I've noted your changes in your mail system with reservation. Your promo tells me how you are working hard and making it better. Sorry, that is incorrect. Your new system has massed e-mails together for me, without my asking and adds some of my outbox to my messages. It's harder to navigate and confusing. If I wanted confusing, I would go to gmail.
Here's a comment from another Yahoo mail user that I received this morning:
" Who ever is in charge of redesigning Yahoo has been making a mess of it!
"A year ago, the web page was re-done to make it look like two pages overlapping each other.
"A couple of months ago, the sport page turned to black background, making it difficult for the eyes and harder still to find links to articles.
"Right now, during emailing, I'm not sure whether if I'm deleting or not, whether if I'm sending or not, and not even knowing if I'm writing or not! Over two years ago, I could chat on the mail page. Now I can't or I don't know how. Yet Yahoo keeps telling us its 'exciting' progress. I think these guys are really out of touch! Someone is dragging a really good brand down to new lows!"
I know that one user has little effect on change, and that you seem to stall resolving problems, from what I read, but I would like to see Yahoo stay on top.
J GinsburgDocG40@yahoo.com 10/13/13 8:04AM
I phoned Yahoo and sent one email, because
I do not receive my Yahoo emails and many
times they show up only for seconds in my
Yahoo account. ... Yahoo did not contact me
at all. I waited 3 weeks and then decided to
open an email account with Gmail. Fortunately no more problems with my emails.Anonymous 8/24/13 10:22AM
After seeing all the negative reviews and already having been on hold for over an hour my hopes were not high for receiving quality service. I ended up waiting about 90 minutes (had my phone on speaker and did other things) I DID reach a live person. Though I was annoyed at having had to wait so long, the woman I spoke with was very polite and extremely helpful. She walked me through the process of changing my password and received my code for me as my alternate email had changed. When all was said and done she even sent me a free movie ticket for my troubles. I asked her about the $100.00 fee for resetting the account and she told me that other companies pretending to be yahoo will use phony numbers to make them look bad.
VERY happy with the service I received, thank you very much!h_ramsdel 7/28/13 7:24PM
I reached then about after 20 mins of waiting time. Which I think is a good time for a free service. They guy that I talked to was very helpful and waited with me on the line till the problem was solved with no problems. All in all I am very happy with the serviceMatti96 6/28/13 11:56AM
Hi Customer Service,
Thank you so much for your help. I am now able to sign in to my e-mail. YAHOO! I am soooo glad I was able to get through to you guys. However, it was a little headache but nevertheless I was able to connect to a LIVE person.
Thanks again!boyshighfootball 3/25/13 1:05PM
I got through to a service representative within 18 minutes. She was very helpful in guiding me through the possess of regaining my e-mail account. I was expecting the worse after reading the comments on this site. Didn't happen and am satisfied that I could use the same phone number and get the same results.Happy subscriber 2/7/13 9:54AM
WOW-shockingly I actually did get some real help from a real person. I've been locked out of one of my yahoo accounts since it was hacked and even though i changed the password multiple times, i could not gain access. At this point i just wanted to terminate the account, and since i was unable to do this online, i took my chances and called Yahoo. Surprisingly my mission was accomplished. I'm still switching to gmail, though!greenfossil 1/24/13 11:25AM
Hey Fellas and Fella-ettes,
I likesies the new look, it has been great so far with minimal problems, keep it up and you may take over the number 1 slot on my browser.
Thanks,shainwhitt 11/27/12 10:52PM
Hi friends.... Yahoo customer service is really awesome since 2days I was facing the login problem. I spoke to customer service 5 min back and immediately sorted it out
The one who spoke to lady ( Customer serivce). She was really damm gud. Thank you Madam
Thanks to yahoo customer service...Naga Chaitanya 7/25/12 10:05AM
I just spoke with Yahoo Customer Service and the woman was very helpful and courteous. I got through in less than 10 minutes. Don't believe every thing you hear about bad service.Anonymous 7/14/12 8:41AM
Just called yahoo and talked to someone live so to all the people that say they can't get alive person need to learn to press the right key on the phoneSassybgirl 6/11/12 8:47AM
Please check your comment section because it is running very slow. I am having a hard time writing a comment because of this. Anyway, I had a positive experience with getting my problem resolved. I'm happy with the results.Anonymous 6/7/12 7:42AM
Well after reading all these horrible comments I was skeptical about getting any help at all. I too tried to do it on line 3x and got no reply. I called the number and pressed 2 and got the no one available message. So I hit 1 told the poor att guy what I needed and he connected me directly to a operator (ext 4) and she was kind and helpful and got me fixed up in no time. I am a very happy camper!Anonymous 6/5/12 2:48PM
Good news for those who have att.net email address but no longer are att customer and use yahoo. My account was hacked over the weekend (by a Spanish speaker it seems). Hours on phone with yahoo and att, yahoo said I had to unmerge and transferred me to att, att didn't know what to do. After many hours over a couple of days I got lucky. It was done through att at 866-757-9808, prompt 1. Ignore that it is for Uvers customers, whatever that is. Justin was who was able to help me, he got me a temporary password reset by using an older system of att. Good luck!St. Paul Ruby 5/29/12 8:25AM
Thank you, Thank you. I had absolutely no problem speaking to a person. The call took 4 minutes flat. Yahoo stinks. There is no way to find a phone number on their web page. I needed to answer a security question correctly online and it wouldn't accept my answer. The real person did. Go figure.Anonymous 5/24/12 2:20PM
My account was inaccessible today. I was a bit freaked out when I saw all the negative comments. I was calling from abroad and I had to wait about 20 minutes to talk to someone, but when I finally did, they were very helpful. If you are willing to be on hold for a while, it's worth the wait for your peace of mind.anonymous 4/24/12 5:57PM
I actually had a great experience with Yahoo support through the phone # above. I was skeptical [but desperate - I was locked out of my email after a hacking]. A professional, articulate & diligent Yahoo agent took care of my needs quickly & effectively. A big help - thanks!onesweetpuck 2/11/12 12:42PM
After a 30 minute hold I talked to a very nice female representative about my hijacked account. I was given some tips like since I changed my password and downloaded additional antivirus, Microsoft Malicious Software Tool, etc., and my BitDefender Suite and ran tdeep runs,my entire computer, my account is probably now safe. I probably will eventually close it.
I am retired military...I am used to long lines and waiting,,, and waiting,,,, and waiting.
BTW one of my contacts on another service said he/she had heard of 5 of their contacts with yahoo addresses which had been compromised by hijacking.NitWit1 1/16/12 8:38AM
Although the recording said they were experiencing heavy call volume, a friendly Customer Service rep answered my call within two minutes. She was able to confirm my log-in issue and resolve it, all in a matter of minutes. I was more than pleasantly surprised at the quick results.Em 1/4/12 6:53PM
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