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Yahoo

Customer Service Ratings and Comments

Yahoo is ranked #213 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 20.56 out of a possible 200. This score rates Yahoo customer service and customer support as Terrible.

NEGATIVE Comments

184 Negative Comments out of 190 Total Comments is 96.84%.

POSITIVE Comments

6 Positive Comments out of 190 Total Comments is 3.16%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • Have been with out e-mail service all morning,it allows me to sign in but getting erroe code 5. It's even messed up my att/blackberry system up. I was told that my att e-mail account(yahoo)was canceled so they had to redo.
    We I called yahoo CS no help, told to fill out form and of course the person was out of US with no help at all.
    This is my second go round with these idiot's, last yr it took them 2 weeks to fix problem they caused.

    I agree they SUCK!!!!

    Anonymous 3/10/10 12:23PM

  • Yahoo has been terrible! Both my primary and secondary accounts were not working. When I called the first time they said what everyone else is saying "it is a problem that affected many, it should be fixed by tomorrow." It's been days and it still is not fixed! When I called again today that said my accounts had been deleted. Once reactivated and passwords changed, they still did not work. I am done with yahoo forever.

    ~Rachel

    Anonymous 3/10/10 11:44AM

  • I just dropped my website hosting with Yahoo, and transferred my website domain name to another company. I did this nearly 2 weeks ago, and then erased my debit card from their records. This morning I was shocked to see that they had charged my debit card for the monthly fee! How the hell do they still have my debit card number??? I'm guessing they kept it and charged me again - for nothing! I'm going to have to cancel my card and get a new one just to get these jerks to stop charging me, even though I no longer have any services registered with them.

    Anonymous 3/7/10 7:43AM

  • What is going on???? Can't get through to customer service! No ring tone at the customer service number!
    I have had the same email and password for over 10 years and now it says it is uncorrect. When I try to get in to change my password that they sent me on my gmail it says the time to do it has expired!!!! Very frustrated! I NEED to check my emails!!!! HELP someone!

    gibsonpromo 3/4/10 2:20PM

  • yahoo suck..i have ben hacked into 4 times hundres of dollars have been charged to my account yet yahoo could care less....STAY AWAY..THEY ARE SCAMS

    HATEMYHUSBAND59@YAHOO.COM 3/4/10 1:58PM

  • Used my yahoo account @ 11:30pm lastnight and then attempted to log-in 1 hr later and received a message my user id or password was invalid. Finally found the yahoo customer number and from their auto message learned that I'm not alone and technicians are working on it. It would be nice if this was posted on a front page somewhere so people don't panic and think their account has been hacked.

    stephaniemo123 3/3/10 11:58AM

  • I'm in the same position as the last 3 customers. I have not been able to go beyond signing in. I get a blank page then a expiration message. On the one I can read all but 2 of my research contacts were wiped out. These aren't the only problems I had with Yahoo--just the latest.

    Anonymous 2/25/10 8:46AM

  • Yahoo erased all my business emails and told me I missed my 24 hour window to email them and report it. I informed them this happened over the weekend and was unaware. They said there is nothing they could do about it. I will now use a different provider. Thanks for nothing Yahoo.

    Anonymous 2/24/10 5:28PM

  • Customer Service SUCKS. Phone numbers are hidden. When called numbers are changed. Software changes are not tested so YAHOO web pages do not work properly.

    small business payment method 2/24/10 2:34PM

  • I have had my Yahoo account for a few years. Every time I try to access my account now it says it isn't available. I would like to know what's going on. When I try to find customer support for Yahoo it says I have to pay lmao I don't think so!

    Anonymous 2/24/10 11:43AM

  • For the life of me, I could not get a live customer service rep, nor could I find an email address for cust. service. I needed to have a charge reveresed for their yahooecards. I have wasted an hour and have gotten nowhere.

    ccschiavello@yahoo.com 2/23/10 4:23PM

  • I've been using yahoo for only a short time but even that's too long. All my contacts have disappeared and after a week trying to get a reply from the customer services dept I have given up in complete frustration. I don't even know why I'm wasting my time writing this. May advice is to find another account provider and if you still have got access to your email send it to your new account and then forget yahoo ever existed. Surely with such a useless service it won't be long before they cease to exist anyway!

    dylanev 2/15/10 4:31PM

  • I wasted my entire morning trying to get a billing problem solved with Yahoo. After countless emails I decided to try calling to resolved the problem. After being passed around, put on hold for 45 minutes, passed around again then hung up on. I called back, furious, again they passed me around, put me on hold after I asked for a manager, finally I got tired of holding and hung up. I also at that time cancelled my business account with Yahoo and warn anyone thinking of opening a business account with them!

    Anonymous 2/15/10 9:28AM

  • I just called the 866 number to report what looks like spam/a worm that arrived in my Inbox. The person said she would record the info I gave her, but that I should also go to "abuse.yahoo.com" and leave a note online. I used the Search box above and came up with "no such listing." !!!

    Here is what I was writing about:
    the new e-mail was from "yahoo care center" and the subject line said "Warning! Warning!! Warning!!! Yahoo Account . . ." (can't remember all the details of the subject line).

    Then there was a long message saying that some "free Yahoo" accounts (I believe I still pay the $20 for mine) were being closed because of some sort of problem. I was asked to verify/provide my address and password and two other pieces of info. The message was signed with a fake logo reading "Yahoo/MIcrosoft."

    The messages was sent to undisclosed recipients from a person named

    jgarsteck

    with a yahoo address. I do not want to put the whole thing together because then it might be a clickable address.

    In reporting the sender, jgarsteck, I hope I have gotten Yahoo going on rooting him/her/it out of the system.

    Why wasn't a simple phone call enough?

    KS 2/5/10 10:51AM

  • We are lots of people with no Yahoocontacts - I have beed wating for support for 3 weeks now - and I have several mails from yahoo telling they will contact me i 24 hours - Im sorry to say I dont belive them anymore

    TA . Denmark 2/5/10 8:32AM

  • anexoticblend, I know some of their service staff plays games with the accounts. I had one person on one of their blogs threaten me then an email came within an hour from this same person. How did they even KNOW my email address? As everyone else notes here, Yahoo customer disservice does nothing. Their replies (when you can get an actual non-form response) sound like the person writing them is on drugs.

    They have a bunch of lazy freaks who know Yahoo doesn't care and will not follow up on anything working for them. Eventually these crooked types will cross the line and do something illegal enough to gain them the right kind of attnetion. It can't come soon enough!

    They can kiss my can I am moving to another provider.

    what do you care? You won't do a 2/4/10 1:13PM

  • It would be nice if their customer service personnel actually read the e-mail you send to them. Usually you get an autoreply in 4 hours followed by a human reply that is written like an autoreply (basically just refers you to the FAQs) in a day or so.

    If you send them postal mail, you may get no reply at all.

    Anonymous 2/2/10 10:42PM

  • Yahoo SUCKS...I have had recurring email problems and I believe a Yahoo has my Computer hacked and there Yahoo staff has players that play games in the games section and they boot you and freeze your computer at there discretion. Furthermore I can never get in touch with anyone from "Customer Service". It's like it doesn't even exist.

    anexoticblend 1/30/10 4:14PM

  • couldn't agree more. the yahoo customer care team are none existent, or if they do exist they must be very quiet at work.
    i only want to check my e mails. its not much to ask. yahoo more like boohoo!!!!!!!!!!

    Anonymous 1/28/10 9:24AM

  • This is complete Bull S#%4* . I've just read through some comments and was suprised to see that most of the ones I read were from people that are having the same problem I'm having, trying to access my email. I too have been with Yahoo for many years and am very frustrated and pissed off with the sudden complications accessing my email. One would think a company with the capital of Yahoo, would be able to address such a problem with out delay, as to not lose its customer base.

    ogredman63 1/23/10 9:49PM

  • Paid for Yahoo small business web hosting. After 3 months can not get in. Small business customer service will not responed because they say I do not have an account. Regular Yahoo customer service says they have nothing to do with business accounts and will not help. Now what? Paid for a years of service and can not use it.

    Pantera 1/22/10 1:48PM

  • What customer service? I can't talk or e-mail anyone

    Anonymous 1/21/10 7:50PM

  • Yahoo I have found are an absolute shower, they have turned of my email without warning or informing me why.
    I have sent countless email using my wife address, but the only response I received was see our TOS. Have they not heard of the data protection act or do they think they are above european law.
    even tried calling them on 020 7131 1000 but they will not pass over the call or let me leave a message. Very rude receptionist

    pablouk 1/19/10 12:32PM

  • can never get help from anyone or anything

    Anonymous 1/16/10 3:06PM

  • YAHOO only wants our money. They coould care less about customer support. Been trying for 4 days to find someone to answer a simple question.

    wgmarti59 1/13/10 5:59PM

  • Unable to send or re-forward e-mails, have notified tech support numerous times however no reply - please get with the program. Thanks :::::::::

    Anonymous 1/10/10 10:52PM

  • Will not allow me to send e-mails. I have sent numerous "crys for Help" to the so-called "customer service" with absolutely no reply.

    Anonymous 1/5/10 7:47PM

  • I am completely unable to sign into yahoo! having used the site for at least a few years, and relying on the yahoo mail so this is a serious problem. I provide my full yahoo ID and password and when I sign in the page tells me one or the other is incorrect. Seeing as my ID has not changed this entire time and that I /am/ spelling it correctly I am to assume the problem is with the password, so as per instructions on the site I simply changed that to a newer one that I could remember ... and when I use that, after the password had JUST been updated, it still says one or the other is incorrect. I would prefer not to switch to some other site as I do like yahoo's service, but if I cannot figure out how to get back in then I may have no choice.

    pinktail73@yahoo.com 1/5/10 5:02PM

  • As several others have reported, around 12/17, I found that one of my Yahoo IDs had been used by someone other than me to send advertisement links to the IDs in my contact list (my granddaughter got one for Viagra...). I reported this as abuse to Yahoo. I deleted my contacts and changed my password. I accessed my account the next day with no problem. When I tried to log in on 12/21 after the weekend, I couldn't get in with either the old or the new password. I used the "I can't access my account" link off the sign-in page and received a message that I needed to contact Customer Care which I did using the link provided. I received canned acknowledgements that they had received my submission and responses from what may have been service personnel. But apparently, even though the bogus email reports and the inability to access the account report was sent in for the same Yahoo ID, they don't connect them on their end. So I've been providing the same information over and over again at their requests to no resolution. This problem is on a Yahoo account that I had upgraded to Mail Plus and for which I am paying money. So, I need a phone number and need to speak to a person. I last email response I got suggested that if email I send to an ID is not accepted then I should contact the owner and get the right address. What they failed to identify was the fact that is was MY account to which I sent mail that was rejected. Not only can I NOT sign in to my account, I can't send email to it either which means that no one else can, either.

    Anonymous 1/3/10 12:37PM

  • Have had my yahoo email for many years. Over the weekend my emails disappeared, 4 months from my inbox and 11 months form my sent box. I checked my email Saturday night and everything was good. Then I checked my email Sunday morning and the emails had disappeared. Very frustrating. I did not delete them. You cannot get a live person to talk too and you are pretty much out of luck.

    Anonymous 12/30/09 2:43PM

  • Yes the email is hard to get into I have had a yahoo email account for nearly 10 years. and there have been problems off and on. For the last 6 to 9 months it keeps getting worse. Most of the time I can't access my email threw My Yahoo home page. So I go to Google and enter threw that way and about 50% of the time I can get in. Seems like it is Certin times of the day. It looks like to me The server Yahoo is using is bogged down with the amount of users. Maybey they should spend there money on upgrading there equipment. I have been to CA. and seen one of there huge buidings. It is amazing the size and the complex that is around it. I have to question the need for that type of building. They are making a tons of money while we fight trying to check our email.

    Anonymous 12/29/09 6:58PM

  • can't access emails, can't get into yahoo mail period. opening page about blank. now password is changed, don't know what it is. tech support no help because they email you the answer & I CANNOT ACCESS MAIL!!!!

    starlightrose 12/28/09 12:47PM

  • no customer service on line. having issues w/excessive "session ended" messages and having to re-enter password - getting annoying. didn't happen 3-4 weeks ago. no way to contact yahoo customer service.

    mht 12/26/09 11:11PM

  • useless site, send one round an round, never respond fully to resolve an issue of their own makeing, unreliable unsafe unworkable.
    6 months im still trying to acess my acc, followed all instructions given 2 times in the period. all none functioning ending up with blank window. never ending contact us, let us know, go back to help to re send your prob and the problems arriseing from not getting the 1st prob sorted, like one supposedly has to continuialy remind them of issue cant sign in run arround virtualy doing the records for them on the said issue can you imiagin filling in a help form of 5 months daily actions to get them to even have a complete reff of the case, and work on it or at least tell you something relative/ positive i dont think they know what their even at. an are all off the radar totaly.

    Anonymous 12/25/09 8:04PM

  • terrible!!!! can't get in my inbox. can't get live person. can't get help because I can't get my email you keep saying you'll send an answer to.

    ccbryan 12/25/09 10:22AM

  • For the last 15-20 days I am not able to open my yahoo.co.in account due to reasons beyond my control. While giving the user ID and Password, I am getting 'opening page about.blank and not responding further. It is shameful to say that a company of repute like Yahoo's response is like this...what will I do. Simply getting a stereo-typed computerized message is getting i.e., your account is temporarily locked due for security reasons and will be cleared within 24 hours. I am getting this reply for the last 4 days. I think for Yahoo 24 hours means more than one day.

    madhu_vdy 12/24/09 6:46AM

  • Cant access my email - login works ok but then freezes saying 'opening page about:blank....' cant get to speak to anyone about this and cant contact the important people that have emailed me including the bank and service providers. NOT HAPPY AT ALL

    Anonymous 12/23/09 3:25AM

  • My email is not working. Cannot get to my mail, the screen just goes blank and freezes.
    Password is working o.k...
    Having difficulites getting help from anyone at yahoo about this!

    sirlordmaynard 12/22/09 10:02AM

  • I am very unhappy with yahoo mail lock out which causes me lost of time and money for no reason . they are to slow answering if they in fact do answer.

    earl.adams@yahoo.com 12/21/09 5:09PM

  • I am thourghly disappointed with yahoo mail right now. I have obviously had a virus with my email per yahoo's request info and should have been great spam protector. I have had a yahoo account for years and verfied everything else except alternate email which was done over 20 years ago and still not helping me. I have lost my main email. with no assistance. The tech Rose was rude and did not listen at all

    private_pm 12/21/09 12:42PM

  • Instead of locking someone out of their email account and leaving it up to the customer to guess the reason why (e.g., some alleged abuse of terms of service), why don't you send them an email first and warn them that you are going to close their account because of x reason and then tell them what they must do, if anything to remediate the problem. Now a person doesn't know anything about why their email account doesn't work and they have to work their way through your maze of automated electronic questions and answers and fill out a form and then wait to hear. One of your reps also told me that depending upon the gravity of the abuse of terms of service, Yahoo may not even respond back ever to tell you what you did wrong. What kind of due process or fair treatment is that where the user doesn't even get to know what s/he did wrong, can't talk a human about it, and can't retrieve vital information left within the emails (e.g., monthly bank statements, 401 k statements, ups tracking of packages, names and email addresses/contact information, paypal receipts, etc.). Is this the United States of America or Iran.

    Anonymous 12/19/09 11:35AM

  • There seems to be virtually no way to reach yahoo. My yahoo acct has been compromised and I have no way to report it.

    Anonymous 12/19/09 9:24AM

  • Have had no luck in the last 4 days of accessing anything to do with Yahoo - games, email, tech support - anything. I keep getting a "connection has timed out" message. Called my internet service provider (AT&T) and got connected with someone in Pakistan or India or somewhere and couldn't even understand what they were saying. Very frustrating, especially after being put on terminal hold for almost an hour just to talk to a live person. Found this site and the tech support phone number - called it and guess what - a very rude Pakistani answered the phone. No help there either. Told me to call my internet service provider...called my internet service provider AGAIN and was transferred (after 45 minutes) to another Pakistani or Eastern Indian (someone whose native language definitely WASN'T English) and was told they could not help me that I would have to call Yahoo technical support. Okay, I've had enough of the b.s. runaround. Can't get any help from anyone, can't access my mail and all I get from AT&T is being put on terminal hold for hours on end and then get transferred to some idiot who knows even less about technical stuff than I do.

    What can I do??? Am sick of this.

    dragonessofavalon2000 12/12/09 2:11PM

  • the problem is with my E-mail address and password. Yahoo says it's wrong, So when I got, on-line help, they ask me for my E-mail and password. since they say that it's the wrong one--they can't help me. How do I retrieve my mail? Now they have put a security block on my E-mail !!! I have important mail to retrieve !!! Why won't you help me?

    Anonymous 12/11/09 9:52AM

  • I have to say the customer service at yahoo sucks. I am changing my prime email to google.
    It's pretty bad when you have to work this hard to contact your provider. I have already spent a couple of days trying to get through...
    what crap! I have used yahoo ever since I started using the internet but no more. No wonder google is winning...Oh and don't try to contact me through yahoo mail because I can t reply!

    ckgturner 12/9/09 10:35PM

  • at&t has outsourced it's email services to Yahoo and I can say with absolute centainty that it sucks. I get multiple timeouts and error messages on a regular basis. Sometimes, if someone sends me a large file (5mb+) it may take up to 10 tries to get it downloaded. When they first switched over I stopped getting email all together so I logged on to the webmail interface and found out they had turned on all the spam filters by default and I had numerous important emails sitting in the spam folders. After turning off the spam filters I see why they were turned on because I get numerous spam emails ever since at&t switched to yahoo, but I can't turn it back on because then I will not get many important emails. One good example of how stupid the filters are is when I sent a picture from my computer via at&t/yahoo email to my wifes at&t/yahoo email which by the way was using the same internet connection, and the email was placed in the spam folder. At this point I am thinking seriously about dropping at&t completely to get rid of Yahoo. Anybody else experience this crap?

    Anonymous 12/3/09 7:15AM

  • amazing..what happened to the good old website where it was easy to find the customer service helpdesk?? I have noticed it is not only yahoo he has this low standard where you can ask for help..especially as you like me live outside the USA...or have i got the wrong idea? It is a jungle to find the contact information of yahoo's customer service why is that? are the company scared of handling its millions of users? are the company yahoo only interested in making billions of dollars and not taking care of their "everyday" small customers? if anyone know where the link is to yahoo's customer care i would love to have it..it can't be right that you can't contact them otherwise it is a really bad way of treating their customers...YAHOO pull yourself together and make it easy for US to find out where we can reach you!!! thanks

    sarkasme2003 11/26/09 5:08PM

  • They are big time fraud. They tell you that try for 30 days and after that they will return back our money if you cancel the service within 30 days.

    I am trying to find yahoo sucker contact so I could contact them and get my money back. They said we only provide support for customers that uses our service.

    I was using you dam service. Guys everyone yahoo sucks. Its just the matter of 110 dollars for me but I will make sure they are not promoted any more.

    Yahoo you are dead.

    wbadshah 11/26/09 8:04AM

  • I've tried, but really, I do not think there are any words in existence that can adequately describe just how PATHETIC yahoo technical support really is, or yahoo in general for that matter.

    On a number of occasions when i'd been in need of help, I'd followed all of their instructions to the letter and had never even received any correspondence. Ever.

    Lucian 11/25/09 6:15PM

  • Ypur customer service is horrible and so is the "new mail" never seen anything mess up so much on such a consistant basis. please give me a phone number to get back to mail classic.

    jen 11/24/09 7:14AM

  • Doesn't work. When you do get a nice live person, they insist you email your problem in to tech support. I have for emailed my problem into tech support for months and have never received a reply. Urgggggg! :-(

    Anon 11/18/09 11:02AM

  • YOUR EMAIL SERVICE IS THE WORST I EVER SEEN AND YOUR CUSTOMER SERVICES SUCK IM SURPRISE YOIU STILL IN BUSSINESS, IVE BEEN TRYING TO LONG IN FR 2 DAYS AND MY OWN CORRECT PASWORD IS NOT WORKING. I ADVICED YOU TO GET YOU CRAP TOGHETHER BEFORE I ET MY ATTORNEYS.
    SWORDSHA

    SWORDSHA666 11/15/09 12:21PM

  • Yahoo!'s Free Trial Offers are a scam.
    Yahoo!'s asks for your credit card number, when you sign up for a 30 day free trial offer.
    When you ask Yahoo! why, they tell you that it is only for verification purposed only.
    Then if you forget to cancel their "Free trial offer Yahoo! immediately charges your credit card account.
    Example Yahoo!'s Finance Free Real Time Quotes offers cost $131.50 after 30 days with out any notification being sent to the subscriber, when their Free offer expires.
    A free trial offer is not guaranteed to be Free if they take your credit card number when you sign up for one of their free trial offer.
    Yahoo! is scamming their customers everyday, which is a fraudulent business practice that the BBB and others should address for the consumers better interest.
    It should be illegal for any company to take a customers credit card number before a free trial offer has expired and any company should always be responsible to notify a consumer when a free trial offer has expired and a company should be required to notify the consumer at the moment any type of charge is being processed against a consumer's credit card.
    How many people a day are being charged for Free trial offers without the consumers knowledge.
    Yahoo!'s Billing and Finance Departments knows for sure and they don't want to talk to the consumers about it.
    This is wrong and Yahoo! should be made to stop these types of fraudulent business and billing practices.
    Have you been scammed by Yahoo! too.

    Gregory A. Johnson 11/14/09 7:21AM

  • Can't get a PERSON on the phone.

    web design 11/12/09 12:27PM

  • THIS WORKS!!!!!
    Yahoo does not care and they lie about their customer service response? yeah Right - 24hrs. It's been 7 days and no response, meanwhile some thief is sending fraudulent and emergency emails to my business associates and family.
    Since Yahoo doesn't want to help us, then I suggest we help them and report our problems to their advertisers. I did this and it seemed to work, I informed several advertisers they would be listed on a yahoo boycott list on the internet for their potential customers to see. It got attention and a call from Yahoo.

    VZCOWMAN@YAHOO.COM 11/9/09 8:36PM

  • Customer service this bad should be illegal...

    User2 11/9/09 9:48AM

  • so what ppl are coming into a chat room using my real name and posting personal information about my children my wife and I.....ive reported this various times and yahoo has yet to do anything...but yet i raise cane in a chat room to the ppl doing this i was reported and yahoo deleted my account WTF are you ppl at yahoo a bunch of turds.....after having a phone conversation with my attorney we just may go to the news nationwide about yahoo and its terms of service and how they conduct theirselves

    crazymike596 11/7/09 2:31PM

  • NO HELP AT ALL!!!

    jellybean 11/6/09 9:10AM

  • what the hell is wrong with yahoo email? I can't get access to it and i have been trying for the last four days. If this problem persists i am going to have to change my email to a different one.
    You are a disgrace!

    gaetanotino 11/5/09 7:58AM

  • Yahoo!'s Billing and Finance Department's Customer Service Program is the worst there is.
    Yahoo!'s Free Trial Offers are fraudulent to say the least.
    Yahoo's doesn't respond to the needs and the requests of their Customers.
    Does anyone at Yahoo! care about Customer Service.
    They work very hard to ignore the problems that their customer report to them.
    Big Time!

    Gregory A. Johnson 11/2/09 2:48PM

  • I'm terribly disappointed with the new mail format thru yahoo. I can't access all my mail in order to read & delete. If it's not broken, don't fix it must be the motto for this format change. Please change it back so the accessability is functional. It is not working!!!!!!

    Anonymous 11/2/09 10:15AM

  • What has come to be of Yahoo acct services? Reading just a few comments below, it appears I'm not the only one affected. Since August, I have changed my yahoo password more that 50 times! (literaly). someone keeps hacking into my e-mail acct and accesssing my mails. After numerous making numerous complaints, my acct was closed for about a week, then it was reopened. I wanted to believe the problem was resolved once and for all but just yesterday, I got a main in my back up mail box that my pswd was changed again. Obviously, it wasn't me who changed it! I just want to transfer my mails and BE DONE WITH THEM! I'm sick and tired of all this!

    Anonymous 10/28/09 5:51AM

  • Their chat service really bites. They know nothing.

    LucidGal 10/27/09 12:07PM

  • YAHOO MAIL SUCKS! YAHOO TECHNICAL SUPPORT SUCKS! YAHOO CUSTOMER SERVICE SUCKS. I HOPE THIS CRAPPY COMPANY GETS DISMANTLED. YOU CAN'T GET A LIVE PERSON AND WHEN IF YOU DO AFTER YOU TRY FOR LIKE 2HRS. THEY ARE UN-SYMPATHETIC. YAHOO SUCKS.

    Anonymous 10/26/09 8:47AM

  • Yahoo sucks big time. If you have a problem, you have a problem fore ever. I have never seen a company that is SO INDIFFERENT TO THE NEEDS OF ITS SUBSCRIBERS. FOR YEARS I HAVE BEEN HAVING TROUBLE WITH YAHOO MAIL. AND NOW I'M HAVING TROUBLE WITH IT RECOGNISING MY PASSWORD. A PASSWORD I'VE BEEN USING FOR AT LEAST TWO YEARS. I CAN'T SEND AN E-MAIL. THEY ALWAYS COME BACK AS AN ERROR. I NOW ONLY USE AOL. MY QUESTION IS THIS HOW IN HELL CAN I GET RID OF THIS PIECE OF CRAP YAHOO AND REPLACE IT WITH ANOTHER???? I HATE YAHOO. YOU PEOPLE SUCK.

    davidarnold1947 10/23/09 10:19PM

  • Yahoo does not have a live person to help you. I have had trouble with attachments since they have upgraded in August. They keep giving me the same response. Clean out your cookies and disk clean.
    They are worthless

    Anonymous 10/21/09 10:37AM

  • Yahoo's customer service is the worst customer experience you cna imagine. I wanted to cancel a premium service so that I could get a refund, I gave the woman my physical address, email, date of birth, phone number and name and she refused to cancel my serivce because I did not know my ALTERNATE EMAIL address.

    Anonymous 10/16/09 11:19AM

  • Help !!! My account(email contacts) like Gunnar have been stolen. Tried to conatct Yahoo customer services for the longest time But in vain.
    Any one out there have the same experience ? Any ideas of getting back all previous contacts ?

    Anonymous 10/14/09 10:34PM

  • I have jsut had the same experience as another person on this list. I got a call in the morning asking if I had survived a serious accident in the UK. In the mail they had been asked in my name, to send 1500 euros for my medical costs etc

    My email box in yahoo.com had been kidnapped and this awful mail had been sent out to about 2000 people on my yahoo list. Those who answered were then given an address where they coud deliver the money and several were prepared to do this. I don´t know how to deal with this! I have told the police and tried to contact as many persons as I can adn warn them. But my maibox is closed. Obviously Yahoo detected this themselves and it is closed until tomorrow morning (for 24 hours). I now wonder whether they have changed my code word and taken over my list with their new code or if I can retrieve my mail addresses or not. This is my living that is at stake! I have tried to contact Yahoo in lots of ways - no person anywhere! I will never ever have anything to to with Yahoo after this.
    And I have learnt that this has happened to several other persons fairly recently. Who are the gangsters doing this?
    Anononymous

    gunnar 10/13/09 2:26PM

  • the WORST customer service I have ever experienced. They deactivated an email account i have used for 10 years and trying to get that simple problem fixed has turned into a 2 1/2 month nightmare. Almost ALL my important mail was going to that account and i've had to try to recreate and update at least 100 correspondents. I did have another yahoo account which i have managed to update most of them to use.

    Email only support is useless. Their responses come at least 2 weeks apart (i respond to each one immediately) and they ask questions or suggest solutions that are in no way related to the problem i have (which is that someone at yahoo deactivated my main email address). I have explained this in each response - still no luck. If I didn't hate microsoft so much, or care about losing all the email i have saved online, i would move to hotmail.

    Anonymous 10/12/09 9:40PM

  • I'm trying to see anything positive in Yahoo's customer service. I called the central office in CA, and was immediately sent to a VM.

    No live Customer service for business emergencies (my email and web sites are down)??? Really???

    I figured out it was from an expired CC, but no notice sent to my main email accts.

    I'm pulling all accounts from Yahoo ASAP.

    Not acceptable in any day and age, and certainly not now.

    Anonymous 10/12/09 10:55AM

  • Ya , well I woke up yesterday morning to find 27 mail failure's in my inbox...in checking I figured out that someone hacked into my yahoo acct. and emailed a link with a virus attached to it, and set it to everyone in my address book. I have been with yahoo! for 10yrs and only this past 6 months have I experienced any kinds of problems...what a mess for me, especially since I had just put in 18 Catholic parishes for a mass mailing to do this week, BOY were they mad. I have to change my password in about 25 dif. sites.....and Yahoo! never had any thing on their home page alerting to such behavior, which I have learned has happened to alot of people.. I am ready to change from Yahoo, and it's a shame cause their site has a lot of good qualities.

    Urk'd 10/10/09 9:44AM

  • I wanted to discuss a potential fraud issue w/ Yahoo regarding Yahoo.... I wanted to speak to a live person about this... they would not speak to me they keep telling me to go online.. I ask to speak to a supervisor... they refused... As far as I am concerned, Yahoo's customer service was HORIABLE

    Scott 10/9/09 8:38AM

  • I've paid for the Yahoo Plus email sevice for 8 years now. They removed the previous ability to contact support by phone, and a spam problem is now unresolvable.

    My main complaint is Paid Premium service with horrible sub par customer service... all i wanted was a phone number to call. I wasted 15 minutes on their stupid chat thing where all the guy did was apologize and assure me he felt my pain.

    They finally convinced me to switch to my alternate FREE gmail account.

    Anonymous 10/5/09 8:22PM

  • This is a JOKE! I will be deleting this account and moving to Host Monster ASAP! 30 Minutes to get tech support? It took me an hour to get here because the help page does not work! It just resets when you click continue.

    All I wanted was to get my FTP fixed - someone has disabled it for some reason!

    dubob1234 10/5/09 3:07PM

  • I've been trying to report fake yahoo groups that are set up purely to send spam,but because these groups don't have a "yahoo id" I cannot fill out their abuse form!! The service is useless!! Yahoo dont give a toss what you get sent as long as they're making money!!

    Anonymous 10/2/09 2:17AM

  • OMG! It was just as horrible as all the comments before me. Yahoo only offers technical support online...you must complete a form, and they will reply to your email. Hmmm, interesting since my problem is the sign-on doesn't complete so I CAN'T GET INTO MY EMAIL!!!!!!!!!!!!!!!!!!!!!!!!...which is the technical problem I am having. Ya see where this is going?

    Anonymous 10/1/09 12:35PM

  • I agree. For several days now I have had nothing but problems since they supposedly changed things for the better. I too am fed up. I could not stay logged on even though I checked 2 week box. It so darn aggravating and there is no one to call.

    Anonymous 9/28/09 8:37AM

  • One has to wonder just why a company, as large as yahoo is, does not have a support system to provide help tp its customers. I have tried, as obviously others, to reach yahoo to have a simple question answered. This is the most aggravating situation I have ever been in. I guess its because its so hard to believe. I am canceling "EVERYTHING" to do with yahoo. A company that shows this kind of "care less " attitude is not worthy of my or yours business. The only way to deal with these kind of jerks in America is to boycott them and hit them in the pocket where it hurts. There is absolutely no excuse for this and they need to understand that. I plan on personally starting a boycott of these idiots. I hope others will, too.

    delmar baker 9/28/09 6:09AM

  • Yahoo sucks and their customer servise is even worse. They are not helpful at all.

    flowerangis12 9/22/09 2:57PM

  • Yahoo has terrible customer servcies...I have been a customer since 1997 and I forgot my password. Needless to say, they were able or willing to help me.. Their customer servcie repersentaves are rude and nasty.

    jj 9/22/09 11:10AM

  • Yahoo!'s customer service department, Yahoo!'s Finance and Billing Departments and it customer service response personnel are the worst group of individuals that I have ever come across in my life.
    Yahoo! does not know how to deal with a customer, when a customer tries to report fraudulent billing problem to them.
    Yahoo!'s personnel refuse to answer the customers questions and Yahoo! refuses to provide any of the information that their customers request to receive from Yahoo!
    Yahoo!'s "30 day free trial offers" are a scam and are set up to screw and take advantage of a customer who may or may not be interested in looking at one of their "Free Offer"
    Yahoo!'s unethical advertising, business and financial billing practices should be taken before
    the agencies that over see fraudulent credit card billing practices.
    Yahoo! should change the name of it's "Customer Service Departments" to "Yahoo! Doesn't Care About It's Customers Concerns Department".
    Yahoo!'s blatant operational practices need to be professionally addressed and to date I have been unable to find anyone who care or know how to deal with a customer's legitimate complaints.
    How many other people are out there that have had negative experiences with Yahoo!
    Why don't we all get together and see what can be done about the way that Yahoo! is being allowed to treat it's customers.
    Let go for it!

    Yahoo! Fraud Buster 9/15/09 7:32AM

  • yahoo,needs a 24hr line were if we the customer needs to talk to a live person in regards to our account,we can talk to a live person..I need help in signing on and can't so what can i do? noone to speak to!

    Anonymous 9/14/09 8:13PM

  • apparantly my email has been hacked, the last few days I have had trouble getting into it or any of my yahoo! web pages. I keep getting a message saying that my browser insn't accepting cookies, but I haven't changed my cookies. Have tried several times to contact Yahoo! with no success. Don't know what is going on all the sudden but it is very frustrating.

    cheryl1961 9/12/09 5:20PM

  • My email service is awful, even their customer chat sucks.I haven't been able to get them to chat with me about my terrible service, I am gone to triad.rr.com

    djfleming99 9/12/09 3:35PM

  • Are you kidding me!!!! It is friday, I have flight confirmations coming to my e-mail address and because I don't have texting, I can not access my account. ARE YOU SERIOUS!!!!!!! I never text, I am 45 years old and I don't have time to learn Now, I don't got back to work until tuesday so I can not get to my alternate e-mail address. This is a huge disservice. HUGE MESS

    Double H 9/11/09 7:18PM

  • Yahoo sucks - I will never bring any more business to them.

    I guess I'll have to move on to google.

    Where is the customer service, Yahoo. No wonder you are a failure and everyone despises your service.

    Yahoo=x 9/9/09 7:31AM

  • Yahoo's costumer service number is terrible. They make you stay on hold forever and just keep telling you to go to their website to get help where you don't get any help because obviously everyone would have tried that already before they called the stupid number. Once I talked to a person they didn't even help me and now I can't get into my account. Its great cause I use my account for school and work.

    Anonymous 9/4/09 9:15AM

  • I have never written to complain, but I do believe you deserve it this time. Your so called "customer service" site not only stinks big time, but it sucks also! There is nothing friendly about your customer service site. NOTHING.
    What should be easy access and at your finger tips ("Contacts") is now so screwed up and nothing about it is user friendly. Up until day before yesturday it was great, but not any more. Everytime I have gone into the contacts to make edits, it has knocked me out and I have to re-log back into my mail AND when I finally do get to edit a contact it only shows one line at a time at the very bottom of the screen. Just to look at my "contacts" is a night mare. It is in such a small small space on the lower left hand side of the page, and then it only shows two to three names at a time.
    I believ you should put it back to the way it was. You would make numerous people happy. (myself included)

    Anonymous 9/3/09 12:07PM

  • this is just lovely - My husband is out of work, we have no phone, the only thing we can use is the computer for people to contact him regarding a possible job - now because we don't have a phone, my husband can not access his account..... we are both leaving yahoo....

    dleajol 9/1/09 2:51PM

  • The quality of service?
    I hate it. Maibox unavailable.
    I cant switch from box to box.
    The mailservice should be closed
    because of absolute failure.

    08.30.2009

    Anonymous 8/30/09 5:29PM

  • The website "Yahoo Answers" needs to take down the "Politics and Government" section immediately.

    Here is the situation- The website "Yahoo Answers" was created by Yahoo with the intention of allowing members to post questions or answer others question on a host of topics from pet care to politics.

    The problem is that a small, but extremely vocal, group of extremists have been taking the site over creating comment posts that make direct threats - in some cases, actual death threats - to our president.

    Instead of asking questions as the site was intended for, they post one hateful, often very racial, and more often VERY violent comment and by putting a question mark next to their threat, are being allowed to post on a continual basis there.

    The problem is growing worse by the day and there literally no moderation on the site.

    If you are a member there and you attempt to contact a moderator of an inappropriate comment by hitting the "Report Abuse" button; quite often the person alerting the moderator is penalized by having points removed from the point system they have established on the site.

    There are many websites on the internet that one can participate in to express their displeasure with government officials, but "Yahoo Answers" is actually allowing the most extreme, racial, hateful, very often death threat messages to be posted; one message after another.

    If the website is not going to provide professional moderation of the politics section, including posting a warning that threats against the president or other government officials are subject to having accounts banned, the violence that is being incited will continue to grow.

    I urge Yahoo to provide moderation to this section of the website that they, YAHOO, run.

    During the late hours the messages posted on that website become more and more extreme, yet the moderation seems to become non-existent.

    There are now 167 people who are helping in the effort of printing out messages that contain inappropriate hate content and these will be forwarded to the congressman who suggested we contact Yahoo, and that we forward the printouts to him.

    It's unfortunate that have to go to such extreme measures to try and get Yahoo's attention, however they are allowing content that no other website in existence would tolerate.

    Get with the program Yahoo!



    Ofcr Dan Evans 8/25/09 7:53PM

  • What customer service? They don't list numbers or even email contact forms.

    ladygray 8/22/09 8:39AM

  • Highly unsatisfactory. Despite claims on almost every page that phone support is available, the phone number is nowhere to be found. I had to do a search on your service to find said number, then (after navigating your circuitous phone mail) I was informed the wait time was "over 30 minutes". So much for customer service.

    Anonymous 8/21/09 5:59PM

  • Tired of getting generic response from Yahoo for constant problem of error code 2 or error code 5.

    Anonymous 8/20/09 9:36AM

  • WHAT THE HELL???? What's wrong with you people???? EVERY TIME I get on the computer "EVERY TIME!" I have the hardest time getting to another page! Time over and over again I get the "This page cannot be displayed!" Many times, I haven't even signed in yet! Do you people even want to do business? What makes you think that I would want a PAID subscription is you allow this to continue and NOT being able to get hold of any customer service??????????

    wootwoot2008 8/13/09 9:35AM

  • Yahoo customer service is very poor at best.I never knew yahoo was such a p.o.s. do yourself a favor and go to google and open an email account. You won't have any trouble opening your emails or accessing your account. i now consider Yahoo unreliable.

    Anonymous 8/10/09 7:36AM

  • Disappointed that yahoo customer support is not available 24/7 Why do I have to wait till Monday to solve a problem??

    Anonymous 8/8/09 11:37AM

  • It looks like Yahoo has many unhappy customers.
    Me too, I'm disappointed about their technical support. I'm looking for another email service ... Any suggestions?

    Anonymous 7/22/09 7:38PM

  • it is should NOT be called yahoo customer support . Customer runaround is more like it !!!

    cudaguy72 7/21/09 6:47AM

  • They have the WORST customer service in the world. 3 years ago they just shut off my e-mail and I lost ALL of them. No notice and no reason at all. I tried calling their HQ but no one wanted to help me. They kept saying it's a free service and we don't have to help you. Their message was too bad you lost everything we don't care.

    mika p 7/20/09 11:31PM

  • There customer service when you send them email regarding your user id being stolen, and resulting in yourself having to create a new user id. Yahoo is of no help at all you give them all the info. they need that you registered with, and they claim that they don't see anything different. I wish they would do better than this, cause right now we are in a era where thieves are getting more technological about getting other people's information.

    Anonymous 7/20/09 8:21PM

  • All I can say is try to reach their email department. It appears that no one has a supervisor and the messaging department is on an island all to themselves where the only way to reach them is with email. Oh, expect a canned response back EVERY time they inform the issue has been "handled", but the information is completely useless as to what they have done to prevent things from happening again.

    YahooSupportSucks 7/16/09 12:33PM

  • Incapable of rendering proper customer service.
    One small change was requested and was met with indignation and constant repeating of company policy. I feel sure that the person who answered the phone (MARK) will be promoted because of their capability to quote policy since that is more important than helping a paying customer with a small and insignificant change to their account.

    laughingtiger 7/15/09 8:05AM

  • I too just received a email from Yahoo customer support asking me to verify my email information or I will be deleted. I to have know idea if it is real or not and cant get a answer. I choose not to respond to it hopefully I do not get deleted. Yahoo needs a 24 hour hot line that customers can call when issues come up. Get live people to talk to 7 days a week. If your going to run a business run it correctly.

    Bgisinthehouse@yahoo.com 7/11/09 9:17AM

  • My rescue group uses yahoo small business email and also yahoo to host our website- so I thought it would only be right to have Yahoo Groups for our volunteer group... what a MISTAKE that was! 2 or more times a day a DOG RESCUE group is miscategorized as an "adult" site - which then throws sex ads up. I actually had a volunteer QUIT because she was so insulted. I've been fighting this for WEEKS now - with no resolve. I would hate to have to move the entire group over what appears to be complete negligence on Yahoo's side- but I may have to.
    What a waste of my precious time and energy!!!

    piedcrow 7/9/09 9:10PM

  • I have been trying to reach customer service for 3 days! Emails, phone calls, and I'm actually considering sending a carrier pigeon next! I created an account back in 2006 and didn't use it for quite some time. I recently realized the account was still in existence and wanted to delete it. But wouldn't you know... the password no longer works! Big shock and of course, yahoo will do nothing to help me delete the account. All I can say is... customer service bites and I can't wait to start GOOGLE mail.

    new2ny@yahoo.com 7/7/09 7:48PM

  • I am so angry because once again you have automatically switched me too yahoo!com after I have repeatedly asked you to stop doing that. I can't get into my yahoo.com account at all now for you to even talk with me to fix this ongoing problem you seem to have, so i will now have to go to the upmost management to fix this. If you can't provide me with accurate information and fixing this AGAIN I will report you to whomever controls what on-line companies have to do--sounds like mismanagement and trying ways to get money from me-will contact inspector generals office now.

    Anonymous 7/7/09 10:44AM

  • get rid of all the foreigners in customer service and yahoo mite be better off

    yea right 7/2/09 7:20AM

  • It looks like I am not the only one....This is very poor service. I received an email 2 days ago requesting that I send all my loggin details to what it states....yahoo as they experiencing technical difficulties managing the accounts, otherwise my account will be deleted. I am not sure what to do, as it could be a fraudulant request...You never know. Therefore I remain very lost on what to do, I can't move all my important mails....seeing as there are hundreds of them. There is not even a number to call so you could verify or get help with, on that subject or any other problem for that matter, which is appalling and unprofessional like. I certainly will change my provider as from now and will seriously recommend against it. In the meantime if my account gets deleted before I get the chance to move all my mail....then how can that be resolved and where do You go from there. tut tut tut, instead of moving forward in the virtual world....yahoo seems to be moving backwards

    Megan 7/2/09 2:54AM

  • Well at least I'm glad to hear that I'm not the only one having password issues. They keep asking me what my "past time" was! First of all they need to learn how to spell and furthermore I have had this account for 12 years.I don't remember what I said then. I too am losing business and it really hacks me off that there seems to be nothing we can do about it. Get it together Yahoo.

    shopwmn57@yahoo.com 6/30/09 1:25PM

  • why does yahoo state it will provide "help" service when it only provides a enormous amount of stress and headache. THey need to have qualified customer service reps who can
    "help"
    I have not been able to get into my yahoo account now for 2 days which is costing not only my valuable time but MONEY!!!
    why have a service department!!!

    Anonymous 6/30/09 7:34AM

  • What is with the Password issues? Just about everyday I am having to reset my password. This is becoming annoying, I cannot reach anyone to speak with. This has been going on for about a month now. Does anyone know what the heck is going on? Other than the fact that yahoo does not care about their customers or their website.

    blondiebaby3005 6/29/09 5:43AM

  • I would like to have somebody provide to me the name and phone # of the CEO and/or President of Yahoo. I am willing to call him/her personally to tell him/her that in these times of recession, he might save a great deal of Yahoo money by shutting down the Customer service (ha!!!) function in India? I know they aren't being paid much but for what they do - it's a hellava bunch too much!

    I will call if you will help me find him/her!

    maggdoodle 6/26/09 3:39PM

  • Totally useless site, as well as totally usedless emails to customer support for email problems. If you want to retain customers, I suggest to improve conditions, or more and more people will go elsewhere to get better service.

    very frustrated consumer 6/26/09 1:49PM

  • Yahoo customer service Stinks...nobody you can talk too...e-mail is broken....I see yahoo does not care so.....looks like it is time to switch...

    Annoyed123 6/24/09 2:28PM

  • I agree about the customer service stinking. I have lost money for over a week now because of their password issues, not MY issues THEIRS..got one email which said nothing..just ask me to reverify my password questions and they would help..now I can't even get anywhere near my email and again am losing money...GET A GRIP PEOPLE!!!

    nascarhenrie 6/23/09 11:25PM

  • Yahoo stinks I am angry at the fact there is no solution for my problem. They should have a backup for peoples accounts other then a password.

    Anonymous 6/22/09 5:13PM

  • Yahoo sports have allowed crude filthy and disgusting comments to be posted by someone who is fraudulently using my ID for over 72hrs and despite repeated reports they have done nothing. In my opinion the report abuse service is totally worthless and useless,
    I want someone from Yahoo to emailed me with telephone details so I can speak to a member of senior Yahoo staff in person. If this is not received I will take this to the newspaper and will find the name of an organisation that is responsible for regulating Internet pages and make a formal complaint to them about YAHOO. PLEASE ACT NOW

    THE SILENT ASSASSIN 6/13/09 9:42AM

  • Your cusotmer service is bad I have trying to treach someone all week I want to talk to a live person

    Anonymous 6/5/09 5:57AM

  • I have made repeated daily attempts to get someone from Yahoo customer"service" to respond to a question about blocking spam emails. They refuse to even send out an automated acknowledgement of my contact! Their "help" page says an answer will be provided wiothin 24-48 hours. I've been waiting for over one month! This company is worth less than the dogs crap I just scraped of my shoe, in my opinion. I gues a "free" email account is worth what is paid for it. I would NEVER under any circumstances pay for anything from this half-a88ed piece of garbage "service"!

    pizzedoff 6/2/09 5:14PM

  • I have been trying now for two days to get an imposter email account deleted. The account was used to hack my credit report and bank account via a credit reporting company. Yahoo is demanding a fax of a photo ID before they'll erase it. I'm not very trusting of an online service right now. I was just told by a yahoo rep that I needed to handle it online because they are an online company. I asked if they did that because they did not want to deal with real people with legitimate problems. He stated "you would be correct." Need I say more?

    Anonymous 5/27/09 12:16PM

  • i called on sunday to get help because my mail accout wont open due to error 2. i had inportant work information that has to be read and tried to explain that i needed it to keep the job. the assistant said it would take 24 hours. it is now over three days later and i lost my job. i would appreciate it if you would fix this problem.

    kevin.dobbins 5/7/09 5:36PM

  • I have tried everything....Your unreasonable attitude towards people...real live people..not yahoos, has finally driven me around the bend. So long yahoo, hello google.

    Anonymous 4/26/09 7:46AM

  • I was unable to use my yahoo mail since March/2009, everytime when I was trying to login, it always come with an error code 5 or 15. I had always reported to yahoo customer service(I think it is more 20 times) and the problem still maintain. Yahoo give me so much headache: I need to have my work done. By the way, why Yahoo mail need to pay to have the service of mail forwarding. Hotmail and gmail have this service free.

    barbe 4/21/09 8:05AM

  • Have not been able to read my E-mail for over three weeks due to error 14. Have contacted customer service repeatedly with no response or help.

    Anonymous 4/20/09 11:58AM

  • I also have not been able to get into my e-mail for 3 weeks now going on 4 weeks this is very aggrevating when you can not access your e-mail ans you have very important information that is saved into the yahoo e-mail system. I am very disappointed in the way that you all handle technical probelms when they accure.Yahoo is a very well known email company and this is the type of service that you get after having an account with yahoo for 5 years it's very unprofessional and again disappointing.

    Anonymous 4/6/09 6:37AM

  • I am so angry and frustrated by Yahoo at the moment that I want to take a sledge hammer to anything which shows the name including my computer screen. For the past several weeks, the damned character string verification had been popping up everytim I tried to reply to an email. In the last 3 days it has not allowed me to answer a single email; because when I go to reply with their stupid character string, the block isn't hot so the cursor doesn't appear. The only block which is hot is the "Why do I have to do this?" which pops up the inane answer about preventing Spam. My feeling is that someone in technical support is feeling insecure about their job security and has nothing better to do than screw with email accounts but is too lazy to handle the complaints when I register them. They have yet to do anything about the issue which I first reported on Sunday and today is the following Friday. I have email addresses on other servers--none of which cause this kind of inane problem.

    catsmeow 4/3/09 7:43AM

  • I am very pissed off about my e-mail service
    I have not been able to get e-mail for two days now and i am missing a very important e-mail.your password system is terrible.you make it very hard to get anything accomplished thru your help system.it keeps telling me to call customer service because it doesn't have enough secret imformation to reset my password you would think i worked for the CIA or something.I will be changing service

    Anonymous 4/2/09 9:17PM

  • you kept me on hold for 20 min. then someone comes on the line and says, there is a tech problem and they can't pull up my info and would I please call back in one hour..why did they tell you this from the start..I know they are busy , but so am I.

    spring 3/27/09 7:52AM

  • I could not talk with a yahoo support person re: my problem (I want to get rid of yahoo classic mail and return to the old yahoo mail). I was very dissatisfied.

    wjulieann@yahoo.com 3/24/09 11:16AM

  • My email is not accessable do to error code 2. Everytime I go in to read my mail....I can not get back in. It was working fine a week ago. I have reported this numerous times. I am frustrated and want it fixed and fixed like it was.

    secamara3 3/23/09 6:33PM

  • I have been trying for hours to get a response from yahoo. my account was disabled too. and no one has contacted me yet.

    Anonymous 3/20/09 6:54PM

  • YAHOO CUSTOMER SERVICE IS TERRIBLE, I HAVE WAITED 6 DAYS FOR A RESPOSE TO MY QUERY, NOTHING HAS HAPPENED

    Anonymous 3/20/09 11:53AM

  • i think that this is the poorest kind of customer service ever. i feel that u guys make things more difficult to resolve issue than help. i really think that you all should do a better job of protecting account information and also of retrieving account information.

    pissed off jamella 3/18/09 5:03PM

  • OMG I thought I was the only one having an issue signing in to my Yahoo account. Ive had my account for over 8 years and never once had an issue. Somehow I attempt to contact Yahoo several times. What do I get? Nothing and no help. Their customer service really does stink. The HELP option on the site leads u to a form to be email to Yahoo, then u have to wait on thier email response. To top it off they dont even have telephone numbers to contact them, on thier site. I had to search google to get numbers. I swear Yahoo has issues that us customers cant fix. It needs to be addressed from within.

    Luvumore80 3/18/09 8:42AM

  • I think Yahoo has TERRIBLE customer service. Everytime I called, it was a 30 minute wait. When I finally got a real person, I heard people in the background talking about what they were going to make for St. patricks day dinner! It was one of the worst interactions I have ever had with a "tech" company. To top it off, the person helping said they didn't have a customer service person for me to talk to!! So I fianlly found this, called Yahoo and they connected me to someone else. Guess what??? There was a 30 minute wait!! Unbelievable!

    Anonymous 3/16/09 4:49PM


  • The Joke of the Day I think yahoo need too see this
    Main Entry: technical support
    Part of Speech: n
    Definition: a service provided by a computer or technological company for aiding or advising customers of its product or service, usu. by telephone or email; also called tech support

    Anonymous 3/15/09 11:39AM

  • For all of you that want good customer service Change to Google. Yahoo has lost ALL of their good people to goggle that is scary

    Anonymous 3/15/09 11:32AM

  • Good luck getting someone to answer you I know for a fact that know one will help youbecause their costomer service SUCKS.

    Anonymous 3/15/09 11:28AM

  • I too have found problems trying to access my yahoo account that I've had for years. Occasionally I'll change my password, but this time after signing in once or twice it fails. Now I cannot contact yahoo through their SUPPORT LINKS - this is ridiculous!!!

    Sometimes when I've written Y! Support, they've asked me questions, which I know they've collected data for debugging their system. Now it seems they've hung their free-support out to dry.

    Respect2Glory 3/13/09 10:25PM

  • I will add that I too am having the exact same problem. I have been a loyal Yahoo user for 11 years with no issues until yesterday 3/12. I am locked out and very pissed off. I have been out of work for 3 months and rely heavily on my yahoo account to field offers, resume responses, inquiries, etc. Now. I cannot get anyone from customer service to help me except to refer me to their help screen for a form to fill out. I cannot wait for days, I NEED a job now and do not want to miss any opportunity because Yahoo won't help with my email. Maybe its time to move on...we'll see.

    robertg_38 3/13/09 6:27AM

  • what's the deal with me not being able to send emails but i can receive them. lately, the whole system has been acting bananas. granted, i understand that the service is free but this is ridiculous.

    customer service...you're kidding me right, does it even exist? it does appear as if the company is going down the tubes.

    the sad part about it is this, people actually RELY on the service.

    datkida 3/11/09 8:11PM

  • Is it just me? or does everyone seem to be having a problem with getting into their email?? It keeps saying wrong pw and then my personal info was not correct?! what is going on? did some1 get into my acount or is ever1 having this problem? And freaking customer support, if you don't answer me w/i a few days i am leaving to gmail. i have been with yahoo since 2001. this is ridiculous.

    akhait 3/11/09 9:27AM

  • Piss on Yahoo I'm going with G mail I can't seem to get any help what so ever with Yahoo, So I am closing my account and saying to HELL with them all.

    Anonymous 3/10/09 1:20PM

  • They DON'T have tech support through the phone anymore, EVEN IF YOU INSIST.

    They only have tech for Web Hosting accounts (if you have a website with them). And you may contact them for billing or password/security key issues, nothing more.

    For everything else, their recourse is to direct you to help.yahoo.com

    SomeoneWhoKnows 3/10/09 11:44AM

  • I also have been locked out of my account since 03/06/09. I was in my account and logged out and when I went to go back in I was told wrong password. When I went to go over the questions to let me back in I was wrong. I should say that is what they are telling me. I have emailed and also called and they will not let me back in tho my account. I said someone can take my whole identiy before I will be allowed back in to yahoo. This is nuts it seems that alot of people were locked out over this weekend and they do not seem to care. They are not willing to help. What kind of customer service is THAT!!!!!

    Melissa 3/9/09 6:21PM

  • WHY won't Yahoo answer their Phone? I have tried for 5 hours today and No answer. You call this costomer service "right"

    Anonymous 3/9/09 5:28PM

  • You need to have someone their at all time. Like today I need help and no one is their to help me

    vicsonpelt 3/8/09 3:16PM

  • Tried to call for 4 hrs. Unable to speak with a customer rep. Would like to have my Yahoo Messenger checked. 2 times someone else was on my line, while I was sleeping, my family thought I was on line.but of course was not, but someone else was. Please let me know what you find. Thanks

    Rossi 3/7/09 3:50PM

  • Yahoo is not all that it's cracked up to be don't wast your time Their costomer sevvice really SUCKS

    Anonymous 3/6/09 6:19PM

  • I have got to the point to where I HATE yahoo myself their customer service SUCKS you can't get a real person. And their attitude towards their customers really needs work. I really am thinking of not using them ever again.

    Anonymous 3/6/09 3:19PM

  • All your support number does is disconnect! Very bad customer service!

    Anonymous 2/27/09 5:35PM

  • Email - When there are no unread messages in my Inbox, it still says 1 message unread. I've deleted a lot of incoming emails and know there are no unread emails in there. How can I reset this so it will only give the number of emails that are actually unread? I even selected to view only unread emails, and when I do that it says there are none, but the "1 unread email" keeps showing.

    david.houma 2/13/09 8:15AM

  • Without question the worst verification process I have ever experienced. After 5 days of painfully long wait times via fax I decided to call the account people who almost made me feel like a legitimate customer, then to be transfered to a bottom rung customer service representative for the upteenth time to get the same run around which is that security verification is a 24-72 hour wait time for each response. I managed to verify on the phone with business services, down to credit card numbers, the works. Still not good enough to get a pulse out of the Security wizards who only like receiving faxes of photo id's. Good luck and stay tuned.

    frustrated dude 1/28/09 4:31PM

  • I have had problems with question delation on Yahoo answers the question was with in community standards as it was simply the words "WHO,WHATAND WHERE" ask in humor and to spark interaction actually the same words used to prompt good questions on tha Q&A section i feel this is retaliation in complaint for reacent racist remarks i have made to the editors in the answers section, i have requested an uper leverl supervisor contact me and the request has been ignored.

    zappa 1/28/09 10:11AM

  • Your live support is not very good. I sat online for hours on Sunday only to be blown off the sight. One time I sat for 3/4 hour while it stated only 3 more minutes to support. I cannot phone out despite having $16.65 in phone credits. Added $10 on Sunday only to be told I still have none (before I had 6.65)...Please help me...my only other option is to us another site and cancel my payment to you via Discover Card.

    lynn_vet2007 1/11/09 1:23PM

  • Help! I have been trying for days to get one 4X6 picture sent out. When I press send I keep getting a dialog box that comes up & says we have not finished downloading, please try again later. I tried for 7 1/2 hours today and I finally gave up. Mail service is real slow and when someone sends me a joke with a funny looking picture that goes with it, the picture doesn't appear so I forward it to my outlook and it open there right away. I've talked to a technician at localnet. com and he said that that would be a problem that I have to take up with yahoo, but how do I reach them?

    Anonymous 1/7/09 9:37PM

  • trying to reach yahoo. very important. Have an account with them, and have had my identey stolen, and have gotten all the way to a yahoo account, and can not reach them if anyone has a number please post it!!!!

    Anonymous 12/31/08 12:14AM

  • I need to talk to some one asap. please!

    I tried to contact you but seemed to fail in every way, you make it hard.

    Anonymous 12/26/08 7:47PM

  • I have not been able to access my yahoo email or account for 4 days now! It says in valid id and/or password. I've written to customer service and they said to log in with your current password and try to change it. Makes a lot of sense huh?? If I could log in at all I WOULDN'T BE WRITING!!! I'm just trying to get through Christmas and then maybe I could get some answers! I'm very upset I have a LOT of important information there and it's so frusterating!!! Any suggestions??

    kayjay 12/25/08 4:58PM

  • I can't get the contact list. It says to wait for 10 mins or contact the customer services. Where should I get the customer services email. Its xmass and apparently Yahoo has lost my all my contact address!!!

    Anonymous 12/20/08 4:08AM

  • I have been trying to find contact information for Yahoo Executive Mgmt. I would like the email address of the management that is in charge of the "hotjobs" department. I do NOT want a customer service rep, I do NOT want a supervisor, I do NOT want the Advertising dept or manager. I want the Upper level EXECUTIVE management info.

    BR 12/15/08 3:05PM

  • How can I change or delete a Yahoo email address? Where is anyone to help? Why is it so hard to find any support?

    MAD 12/9/08 4:57AM

  • I have not been able to get into my email since 10/31/08. I have DAILY gone on the online chat, to which the over a dozen people I've spoke to have "escalated" this issue to the "engineering department" (of which I have NEVER got a response back to either of the email addy's I've provided stating they are even WORKING on it). I have spoke to several of these people more than once - a couple up to 4 times!!! I AM PISSED OFF!!!! I have the majority of my bills sent to my email addres, and now I can't even view them!?!?!? What is going on here???? It has been OVER 3 WEEKS NOW, and I want someone's job for this B.S.!!!

    samiam48380 11/25/08 11:49AM

  • CUSTOMER SERVICE!! You have got to be kidding!! No such thing, not in this lifetime... THEY have just DESTROYED THE HOME PAGE AND THE MAIL FORMAT... My Gawd it is horrible looking... Things are missing, and nothing you click on works... WHY any company would want to buy that mess is beyond me...

    Cassandrad1 11/23/08 7:01PM

  • hey yahoo people i was trying to get PHONE IN on my yahoo voice and i got to the part where it asked for my card number i hit send and it said ERROR: if error persists contact customer support.... I've spent half an hour trying to find customer support and cant find it, so why the heck isn't this working, when do i get my phone number and when do i get some answers

    wyldman_vallotton@yahoo.com 11/22/08 11:55PM

  • Why on earth won't yahoo let me access my emails. I have been using same log on details for years but tonight it won't let me and all I want is to talk to somebody without having to call another country. Why doesn't yahoo have live help like ebay does so much easier

    Anonymous 10/29/08 4:46AM

  • I am not receiving e-mails being sent by many different sources. The problem was compounded when Customer Service e-mailed me a form to send to Yahoo Postmaster.

    I completed the form in its entirety but I was prevented from sending it.

    Now I cannot even reach Yahoo Customer Service.

    The "Advanced Search Results" for "Yahoo live support," live support, HELP!" resulted in this response from Yahoo: "We did not find results for Yahoo live support, live support, HELP!"

    And the problem has worsened. After I get an incoming e-mail from a new person, it disappears before I can send a response, and it is lost forever.

    These are unfair and deceptive business practices that have reached the stage of direct and proximate causation and damages - especially in a class action suit.

    Please e-mail me at halkoltin@yahoo.com, especially attotrneys that deal with this.

    halkoltin 10/11/08 1:11PM

  • I can find no way to contact customer support at Yahoo. They do not have a customer service button on the website or email. I am receiving spam which says that I it is coming from my own yahoo email address. How is this possible?? I can't believe I can not find anyway to contact Yahoo. I guess they have "NO" customer service?? I will try the telephone numbers on this site and see what happens.

    anon 10/5/08 2:34PM

  • My yahoo account was hacked this morning and customer service was less than helpful. I've had this account for 15+ years and the security question and answer have never been changed, so now they won't help me because the answer I had originally put in, does not match what someone has changed it to. I've received the automated response from Yahoo Security, and then one additional follow up email (again telling me the answer did not match so they couldn't proceed). Like I wasn't already telling them that. Has anyone had success in regaining access to their account? And if so, how long did it take?

    smd74 9/8/08 11:35AM

  • Trying to put back up my profile on Yahoo Personals. I send an email in telling them, in detail what the problem is. They keeps sending me back a response asking for the same information. Sometimes they want either one or both parts of the two part information. I send them the part that I can and tell them that the other answer cannot be provided since I cannot open the page that I think it is found on. I think that they employ morons or people trained to frustrate their customers.

    Whats interesting is that if I play being a female and look for myself, there is my profile. But when I play myself and try to look at other profiles, I am told that I have to post a profile.

    rnbill 8/4/08 6:52PM

  • Webmaster, home shopping site owner.After yahoo.com search of my web site results, My web site appeared with the following {site may not exist}. Tried to reach customer service by phone to delete this part of the results. Because I was not a paying advertiser the automated voice operator disconnected my call! Customer service at yahoo sucks! I will be taking my two home shopping sites down from yahoo search engine and will be notifying all other webmaster about this B.S.

    Anonymous 7/29/08 2:10PM

  • i have been a customer of yahoo for years, first time with a problem and i have to send a message to get an answer in 48 hours, great job. I want to look for a service that provide a number to call.....

    partsandequipment 7/24/08 3:26PM

  • I had an email address up until 3:00 pm. I logged on at work to check for something. This this evening, at home, it doesn't recognize my password. Way to go YAHOO, your customer service sucks. I'll switch over to a different email provider.

    cmlembeck 7/22/08 5:04PM

  • been blocked from my email for nearly 2 days. one response/ excuse was for security reasons. talked with several friends and class mates having same problems. In the middle of final exams; need email support. no word why block was not lifted as yahoo said after 24 hours. very dissatified customer ready to drop yahoo!

    Anonymous 7/17/08 8:59PM

  • I'm not even a member of yahoo.
    I have another service, anyways I have been getting crazy E-mail site with are not site's anyone needs to look at.

    The problem is that since I'm not A member of yahoo. I can't get a hold of customer service, to explain what is going, so that they would be able to stoop sending me junk mail.

    So for those who have Yahoo SORRY!!!

    I have no interest in becoming a
    Yahoo Member

    Anonymous 7/16/08 6:39PM

  • google mail where are you when we need you? seriously 2 and a half hours of classical music not only are they slow but sadistic to boot

    musty420 6/23/08 9:57AM

  • Cs at yahoo is absolutly horrible, seriouly I would rather register an out of state car at the D.M.V without a valid drivers licsense, yahoo's CS line is worse than my spelling

    Anonymous 6/23/08 9:53AM

  • Every so often Yahoo cuts off access to my mail and/or messenger (for security). God help you if you registered under a pseudonym or false zipcode and forgot it. Tonight, the "I lost my password" link goes nowhere, too. Too bad i'm busy during the day and they're not open to take CS calls at night!

    Anonymous 6/19/08 11:05PM

  • I tried using Yahoo's small business web hosting and it worked great until I needed to contact them with a few questions. It took over 2 hours on the phone, being transferred over 5 times, to get answers to some very simple questions. Needless to say I will be moving my business elsewhere no that I see how the lack of interest they have in helping their customers.

    mary2barry 6/19/08 5:38AM

  • I paid Yahoo over $100 to use them for my fantasy baseball league. It started out great, but the system had a few glitches that started so I emailed their customer support multiple times. After waiting for days with no response, I tried calling the phone number provided by this site only to be told nobody that was avaialble by phone knew anything about fantasy sports and to just send more emails. Thank you Yahoo for ruining my entire season!

    Frank 22 6/5/08 10:31AM

  • Yahoo should remove the word "customer" from anything they say having to do with "customer service". They show completely no interest in supporting their customers when they need it. They must just assume they are so BIG that it doesn't matter if their customers stay or leave.

    Anonymous 6/2/08 3:27PM

  • In my 30+ years on this planet, I have never dealt with a company that cares less about it's customers than Yahoo. I can't understand why thy care so little about us, their customers. No wonder Google is beating them in every single measurable way!

    KevinJohnson 5/31/08 6:14AM

  • Submit your comment >>
  • Hi,
    I read all of the emails of customers which were very displeased with the services from yahoo. I would just like to add an good expierence to the bad existing ones. I rarely have problems with my free email account. However today I did with email issues. I contacted the customer service who responded by phone quickly and respectfuly. My probblems was corrected in a manner of two mininets with patiece and curersy also leaving me with an reference number in the event there may be futrue problems. I know what it is like to recieve very poor or no cusomer service but I must admit Yahoo came across great. Maybe because of the past negiative feed back or I manage to get one of there best represintives. What ever the reason I am happy and I am so sorry for your bad expiernves

    BJ 3/8/10 9:01AM

  • I was having trouble logging in to my email. I actually had to do a password reset last week because somebody also hacked my email. Fortunately for me i was able to get a hold of two persons that is smart and patience. If you call customer service ask for Neil or Stacey...They are great!!!!

    Kevin 9/6/09 5:36PM

  • I actually had to do a password reset today because someone hacked my email. The bad part about it is if you dont remember your answers to your secret questions then your screwed. I feel as if you know all your information that the ask then they should be able to override the security question. Fortuantely for me i was able to get ahold of someone with sense. If you call customer service ask for Kellie or Taylor...They are great!!!!

    Anonymous 8/13/09 5:28PM

  • I contacted tech support because I could not get into my email account and in just a few hours the problem was fixed. Good tech support. Thanks.

    Anonymous 3/27/09 3:49PM

  • It was nice taking with Yahoo Customer Service.. Thanks for Yahoo Customer Service

    Amin 3/25/09 1:28PM

  • Very polite and helpful-Answered my questions quickly. I think Yahoo has great customer service!

    Anonymous 3/16/09 2:39PM



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