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Yahoo Customer Service

User Reviews, Ratings and Comments

Yahoo customer service is ranked #456 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.19 out of a possible 200 based upon 1001 ratings. This score rates Yahoo customer service and customer support as Terrible.

NEGATIVE Comments

947 Negative Comments out of 1,001 Total Comments is 94.61%.

POSITIVE Comments

54 Positive Comments out of 1,001 Total Comments is 5.39%.

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Terrible Overall Customer Service Rating
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  • I am trying for almost a week to get into mu yahoo email account. Someone, not me changed my password and I am trying to get it rechanged back to jmb444874. I can not get emails, and I have tried repeatedly to get someone to call me, and of coarse nobody ever does. 856-759-2861. Does someone read these emails, or do they just go into a pile and are ignored? I think your customer service stinks!!!!!

    jjmbunnie@yahoo.com 5/17/12 4:07AM
  • I am trying for almost a week to get into mu yahoo email account. Someone, not me changed my password and I am trying to get it rechanged back to jmb444874. I can not get emails, and I have tried repeatedly to get someone to call me, and of coarse nobody ever does. 856-759-2861. Does someone read these emails, or do they just go into a pile and are ignored?

    jjmbunnie@yahoo.com 5/17/12 4:00AM
  • worthless what a sham yahoo support is no good phone numbers to reach anyone techs what are they hiding from

    bob22eagles 5/16/12 6:52AM
  • Horrendous experience. My problem wasn't on the menus, and there was no way through them to a Live Support person. The e-mail submission form required me to go to ANOTHER Web page to find my own security questions, that I then had to retype into a field - heaven only knows why. And they required an entry in a field to report a person for abuse, yet my problem has nothing to do with abuse.

    This is not a company taking their customers seriously, clearly. No wonder Google is winning.

    Anonymous 5/15/12 10:37AM
  • terrible service!!!! I am trying to report a scam where someone is pretending to sell cars from Spain and they are using what looks like a legitimate site called YAHOO FINANCE to manage the payment, it looks like the Yahoo site and even links to it but its a scam. No wonder con artists are pretending to use Yahoo as a cover, they must know its impossible for anyone to contact them to report it!!!!

    Andy 5/14/12 6:04AM
  • NON EXISTANT CUSTOMER SERVICE....Yahoo doesn't care and it doesn't provide a safe place to email. Hackers and spam are generated by Yahoo. Bye Bye to the Yahoo's at Yahoo!

    Anonymous 5/11/12 12:34PM
  • Cannot successfully get help online or reaching a LIVE PERSON. I AM HAVING A MAJOR YAHOO MAIL ISSUE AND I NEED TO SPEAK WITH SOMEONE LIVE... WHY IS THIS SO DIFFICULT WITH YAHOO... REALLY!!!!!!!!!!!!!!!!!!!

    I am completely annoyed by lack of personal contact. What's the secret
    Reaching a live person WITH YAHOO. Why do you make this so hard.

    Anonymous 5/9/12 7:09AM
  • I've turned to the BBB when dealing with Yahoo! Inc.

    Yahoo customer service is nonexistent, and with other options out there, it's time to fire Yahoo! and find an email service that will work for their money.

    FW 5/8/12 10:46PM
  • Cannot successfully get help online or reaching a LIVE PERSON. I cannot access my emil, cannot successfully reset password and am completely annoyed by lack of personal contact. What's the secret
    Reaching a live person on AOL is easy. Why do you make this so hard.

    g_reyhound637@yahoo.com 5/8/12 7:20PM
  • my name is markeita im tried of going through the drive though at Mcdonald's and never get what u pay for this morning i paid for a steak bagel and got to work and got a biscuit with bacon egg and cheese make me not want to go there anymore service sucks on elmwood Mcdonalds store number 18869 unprofessional enough is enough with messing up people food in drive through.

    bigkeita 5/5/12 2:14AM
  • I have an att.net e-mail address. I was hacked, and attempted to change my password. The AT&T website was completely useless (but that's a separate post) so I called their customer service line. The gentleman I spoke with sincerely wanted to help, but was unable, so I was moved to Yahoo Escalations. The rep I spoke with there stated I was speaking with the Escalations department in Seattle, though she was certainly not born in Seattle. Or any other city in the US. We continued for the next 45 minutes to attempt to reset my password, with her responses becoming shorter and more rude with each passing attempt. Come to find out, ther Yahoo servers were experiencing difficulties, but, rather than admit this, she walked me through several unnecessary and harmful steps. By the end of the conversation, she was outright rude, I was locked out of my account, and, thanks to the steps she told me to take, my toolbars are missing and don't seem to be retreivable. I do not want to give up my e-mail address, with all of the problems that would bring, but this experience has seriously left me considering finding another Internet provider.

    mlopedro 5/4/12 6:22PM
  • There is no customer service technical support by phone, recording says no tech support by phone, REALLY?? UGH, think they need to be boycotted

    Ava 5/4/12 1:21PM
  • Your support service is terrible
    you offer a phone number to speak to live person but there is no live help available

    Marge 5/4/12 12:39PM
  • Impossible to get a real person. The HELP online is useless. I am having inordinate delays in receiving some emails and getting obvious SPAM that should be easily filtered out. And yet there is no way to contact someone at YAHOO to fix this!! This is totally unacceptable.

    pmaley4535 5/4/12 8:35AM
  • There is no person answering. There is only a recording which tells you to go to the web. Emails to tech support get no response.

    Anonymous 5/3/12 7:48AM
  • There is no place that I have EVER found to contact Yahoo directly. They don't have technical support but sub-contract and your suppost to pay for the service????
    I just upgraded 3 weeks ago to 11.5 and soon as I did I knew there was going to be problems as it asked if I wanted to transfer my old chat logs to "off site storage"!!! Like *$#@&!!! I am going to transfermy chat files. Then I found that unless I agree to this I can not access my old chat files!
    Like I am going to transfer my information to some computer or computer bank some place where it can be hacked by any 8 year old with too much time on their hands??? If my computer crashes and I loose my information that is my fault. At least its not sitting in a centralized locaton with hundreds of thousands of other persons for anyone to hack.
    What happens if this system was to fail?
    How many persons would loose information?
    Do they have back ups of back ups of back ups?
    How many places is my information being kept so its "safe"?
    Does this provide hackers more places to get my files?

    Yahoo provided no advanced warning of the inability with version 11.5 to access your old files and being forced transfer your old chat logs "off site". This to me was a major 'WOOPS' on the part of Yahoo.

    What I feared would happen did. Yesterday I tried to access my chat logs from 11.5 (they are automatically kept off site) and kept getting error messages... here we go...
    Other problems with 11.5 is there are all these little pop up windows. Its extreamly agravating when trying to do something and up pops these windows. You click and click to get them shut down... go back to your work... and up they pop again. Yahoo has never fixed technical problems .... but version 11.5 has got to be the worst mistake yet!!!
    I wish I had read the reviews on 11.5 before accepting the upgrade.
    DO NOT UPGRADE TO 11.5!!!

    Bruenor 4/30/12 7:39AM
  • Why, in heavens name, can't you guys leave well enough alone. This new "accessibility to eMail" is a misnomer. I don't want more programs cluttering up my toolbar. All I want is my yahoo mail, for crying out loud. Why, for God's sake, do you have to make things more complicated? And why should I pay $29 to help me "fix" something that you broke. Go back to the previous access!!!

    Anonymous 4/29/12 11:44AM
  • The yahoo HELP page does not work!!!!!!!---I have filled it out 4 times, I need to speak to a person and I can find no one.
    I am furious.

    The HELP page asks me to answer security questions but I find no place to read the questions.
    What a terrible way to run a very lucritive business!!!!!

    pae403 4/29/12 9:19AM
  • Absolute rubbish, with a big RUBBISH. I had a domain name email address from them, I paid over £20 a year for it. However, when I retired from work a couple of years ago, I had no use for it anymore, so, been trying to cancel it for 2 years, they ignore my stop requests, and keep taking money from my account. Now I have complained to my bank, as they were not authorised to take any further monies, we shall see what happens next, in my opinion, a terrible company, terrible.......

    Brian 4/27/12 11:01AM
  • I have verizon internet service and yahoo is used as the portal. It is distracting when I am in my email page and advertisements flashing alongside. I can hide it for a second but it comes back everytime you make a move. I understand advertisements are needed to keep the business going but I find it OFFENSIVE when you do political ads. You know what they are. So, if you want to know how some of us feel about this issue....please give regard to those that don't want to see this type of ad everytime they are using their email account. We are the customers and we PAY to have this email service not you. Thank you.

    Anonymous 4/26/12 3:05PM
  • Yahoo customer service is non existant as you cannot speak to anyone or chat online for help.I have forgotten my sign in details and have been trying for 5 days to access my email through Yahoo The Help contact just keeps asking for my ID & password which I do not remember I used to be with Outlook express on my old computer and never had any trouble, I just do not know who I can contact to solve this problem. Yahoo are RUBBISH

    Anonymous 4/26/12 7:21AM
  • I can't log into my account and Yahoo's Customer Service is WORTHLESS. I've been trying for the past hour to access my account obviously it's been hacked. It locked me out and gave full use of my account to hackers for the next 12 hrs. Piece a S--T Company.

    Anonymous 4/24/12 1:25PM
  • Yahoo Customer service has ceased to exist. It appears to me that they must be gettiing ready to go completely out of business

    Anonymous 4/24/12 10:20AM
  • I am completely disgusted not to be able to contact Yahoo by phone when nothing I have tried can get me back into my account. I have been through it all. The help links given me have said to look for an email from Yahoo Services - how in the world can I do that if I can't get logged in. Now you tell me that I can't get information by phone when all else fails although the options show that I can get a real live person to talk to and who can help me. I have spent two days trying to get signed in with a password that has been getting me in. Two whole days - maybe I should be reimbursed for my time. Judging by other comments, I am not the only one angry ad disappointed. This probably won't do any good either, but at least I can vent my feelings.

    Anonymous 4/24/12 9:34AM
  • over 40 minutes waiting for customer support in yahoo to pick up the phone! unreal, i will not continue with my yahoo account if they provide such poor customer service.

    mmm 4/24/12 6:43AM
  • i cant get in my email ive always had it remebered so it would pop on today its aking me to log in i dont remeber my password and one question is my where did i spend my honeymoon i went to places and thats not a question i would have put for my security question i forgot password now cant get in my email and need to i do ebay and its important

    Anonymous 4/20/12 9:15AM
  • It is getting really serious. Slowly we can forget about yahoo service. This morning I saw 20 mails, but didn't have time to read it, this afternoon - no access.
    Similar situation last for two weeks. Using yahoo for work is USELESS. And Custumer support doesn't give any information, any reaction - is not existing! I am very disappointed, can't believe it, that such a company doesn't care for loosing clients!?
    yasinafuturex@yahoo.com

    Anonymous 4/19/12 2:07AM
  • My yahoo account was hacked and the crook used my email and messenger to scam people. Where yahoo security is?If someone like to do class action again yahoo, I will be in.

    Anonymous 4/19/12 1:51AM
  • There is no such thing as yahoo customer service. My facebook account won't unlink so I followed yahoo's garbage and then they ask for everything in your friggin account including your security questions. I couldn't remember so I again followed their stupid procedure and it told me to log in tomorrow.

    Clint 4/18/12 11:27AM
  • My acct was hacked yesterday and when I changed my password, yahoo would not let me in, after several tries I was locked out of my acct,.. I have spent this morning changing all my email stuff to go to my other accts because of this,.. I tried calling for help but your guy could not speak understandable english and he asked for money. When I got frustrated, he hung up on me, calling back I was told he could not help me now! This is intolerble and will be front and center on my FB page for a while!!!

    LeiaRowan 4/17/12 6:14AM
  • Yahoo is crap! I can't access my password, can't remember what alt email address I used. Then when I found my correct password in my folder at home-I tried to get in but keeps on bringing up a security code and when I access that it says invalid password but I know this is my correct password! Can't call anyone from customer service- no live agents- how awful! Well go to another webmail so long yahoo you suck!!!!

    tenesha 4/16/12 6:50AM
  • Yahoo - your board games have the worse and most un professional service in computer history. Ex., games quit in mid game, cant retrive game back, lose points because games room disappears, and so forth, Get the picture. Fix it or take it out all together. Makes you want to reach out and punch you in the face for being an idot

    neumann60 4/15/12 10:34AM
  • WHY IS IT IMPOSSIBLE TO SEND A E-MAIL TO YAHOO TO LET THEM KNOW ABOUT A PROBLEM & THE MESSED UP SERVICES THEY PROVIDE WITCH HAS TO BE DESCRIBED WITHOUT USING PROPHANITY. DO I NEED TO CHANGE MY E-MAIL TO ANOTHER PROVIDER????
    VERY UNHAPPY CUZTOMER,
    GAYLA KOFOID

    Anonymous 4/14/12 7:25PM
  • Customer Service for problems in Yahoo Games sucks! If your problem isn't directly linked to some pre-selected 'customer service' issue, you have no "OTHER" option which to use to continue a complaint or question.
    If there is one, i've obviously searched in vail for over an hour.
    What a circus !

    Anonymous 4/14/12 5:02PM
  • I have just wasted nearly one hour on the Yahoo support site and got nowhere eventually I used the help from expert. Only on the last click did I find out that they give help only for cash.Beware

    stan 4/14/12 2:50AM
  • Yahoo customer service is horrible. I cannot log into my email for work that I need to get completed tonight. i enter my password and the screen to enter my email and password just pops up and is blank again. This is horrible. They are asking for my email below!! what are they going to do send me an email to the account I cannot log into??! Ha what a joke. maybe I will lose my job Monday moning and sue them!

    SaraHaas8 4/13/12 6:12PM
  • If you use Yahoo as a host for your website, don't ever dispute a charge that Yahoo makes with your credit card company. Called the number on the charge, didn't get any kind of answer, so I disputed the charge with American Express. Yahoo closed down my website within 24 hours, didn't contact me to tell me it was down or why they did it. After 40 minutes on the phone with Yahoo, they decided they could get the site back up, maybe in 3-5 business days. Oh, and you can't use that credit card to pay for any Yahoo services. If I could move the site easily, I'd be doing it now.

    Anonymous 4/13/12 12:46PM
  • I agree, epic fail for Yahoo! The Customer Care page just loops me around with no answer other than one of their people has to re-categorize my group, and I cannot get a hold of anyone :( Telephone number says see online, which doesn't do anything!

    Conni60640 4/11/12 6:59AM
  • Customer service??apperently when my yahoo has an issue i cant seem to get as far as emailing them becouse of the issue sure would be nice to pick up the phone... oh thats right no phone tech support thanx guys your site should called oh noooo .com instead of yahoo

    Anonymous 4/10/12 6:47AM
  • I have been searching for days trying to find a contact email address for Yahoo. I want to report a Yahoo member that has been sending me Spam daily for several weeks. I've reported the abuser to SpamCop, but I continue to get Spam.

    Yahoo has NO email address that I can report this problem to. This members account should be cancelled for violations of Yahoo's terms of service, but Yahoo has no way for me to report them.

    Yahoo's customer service is HORRIBLE! And their monitoring of TOS violators is a joke. Anyone with a Yahoo account can freely send unsolicited email without fear of having their accounts cancelled.

    Rokitman 4/9/12 6:53PM
  • Been trying for months to contact customer support. Trying to reset my password, tells me I cannot do it online that I have to contact support. I've had this email for going around 20 years and its sad to think I'll lose it just because they won't respond.

    draconis0101 4/6/12 8:07AM
  • Attention Yahoo, I am new user to your system and have nothing but problems getting into my account. I have tried using customer care until I was blue in the face...... The problem is compounded by the fact, I CAN NOT get anyone to respond. Please help.....ASAP..!!!

    wtgcr97

    wtgcr97 4/5/12 8:04AM
  • My cousin's yahoo email account was compromised. No phone support, no chat, no means of resolving her problem interactively were available. This is absolutely the WORST customer "service" model I've experienced. In the midst of her crisis, we had to resort to cancelling her account altogether. Good riddance YAHOO - you are a bunch of YAHOOS and deserve to go down - the sooner the better!

    Anonymous 3/31/12 3:36PM
  • Their "customer service" is horrendous.
    From giving no responses to how my upvotes were suddenly lost to downright individual censorship.
    I tried to contact them with these issues, but I haven't got any response from them.

    C.Perron 3/29/12 10:43PM
  • Tried calling the phone number listed on your customer support web page indicating connectivity to a "live" person. All I got was a recording sending me back to on-line help which I had already tried without success. You fail!!!!!

    Anonymous 3/29/12 11:58AM
  • My mail plus account was hacked nearly four weeks ago. The hackers changed the password, deleted all saved and filed mail and blocked all incoming mail. I filed an incident report with Yahoo within hours of the hacking. Over the course of two weeks I filed about 7 reports. Three weeks after the hacking I got an email giving me a number to call and instructions about which option to pick. I followed the instructions and the robo voice told me there are no tech support people to talk to and that I should go to a web site. They the robo voice hung up.

    Lee Harrison 3/28/12 12:50PM
  • The customer service is terrible. There is no one to talk to for help. My account was set up on a whim ten years ago , and I dont remember security Q. no. 1. I do know Q. #2 , but they wont ask it.No wonder their going under.

    dada 3/26/12 8:33PM
  • I am not feeling that you "are committed to giving your customers" the service they require. I was on my e-mail this morning, I saw directions for clearing my cache which I then followed. I finished and then closed my browser. When I went back in , I could not get into either of my e-mails. went through your"helpful" forms/questions many times to no avail. How do you suppose you can e-mail me info if I CAN'T GET INTO it. Eventually got Eugene on live, only to bounced off. Tried to grt back live can't find it. Ypur phone gives a few options, since you are backed up and then ends the call. How do you purpose I solve the problem when I can't get any answers?

    marvelpaar 3/22/12 7:21AM
  • I have tried since Sunday, March 18(e-mail)to reach Yahoo customer service. On Monday they sent me a reply Incident ID 120318-009834 stating they would contact me within 24 hours, yet still no word. I have also tried calling them, but on receive the reply that they do not handle technical calls over the phone.

    I am trying to take on-line courses and the problem with my Yahoo e-mail is preventing me from doing so, plus I cannot upgrade to Explorer Internet 9. When I print a document in e-mail, it also prints the left side showing all my folders, and it turn wastes 8 pages (print folder headings) in trying to print a document. I am totally frustrated and disappointed in Yahoo CS, as it's not user friendly, nor have I received help from them.

    Anonymous 3/21/12 6:34PM
  • my name is abah ladi with email account ladichik@yahoo.com,have difficult accessing my box. using the correct password but still unable to log in, forgot the answer to one of the security question. please need your assistance

    Abah 3/17/12 1:30AM
  • I have been trying to get help with my e-mail account.I see now why all my friend's use other e-mail services.I will be ending my e-mail account with YAHOO due to there lack of customer service and support!?!!?

    " FRUSTRATED " 3/15/12 9:52AM
  • Yahoo Customer Service?? Customer and service do NOT belong in the same sentence as they are not compatable on Yahoo. Yahoo is pretty much impossible to contact. Complaints go unanswered. They don't give a damn about their customers problems. Trying to find useful contact info is a joke.

    LeeB 3/10/12 7:52PM
  • dear sir
    its the first time i face such a problem as forgetting my password,so pls try to help me with that.
    my e-mail is assaad_2004@yahoo.com
    my ex password is malihamaliha
    regards

    Anonymous 3/10/12 3:29AM
  • very bad customer service and support! where is my answer? whay i paid all this money, for nothing?

    just ask 3/7/12 11:26AM
  • Worst "customer care" yet! My email "Sent Items" folder was hacked and now all those people are receiving emails with viruses attached in a link but I can get Yahoo to respond! No wonder Yahoo is in finacial trouble! Going to hushmail.com for email service from now on since they are known for not being able to be hacked. Good luck Yagoof!

    Anonymous 3/6/12 3:30PM
  • Yahoo sucks. That's all I have to say about this e-mail service. They always crash and their new format is hard to use, annoying, complicated, and just plain stupid. Almost every e-mail I try to send, they ask me to fill out something to make sure it isn't spam mail.

    Anonymous 3/4/12 9:14PM
  • This is the worst custome service I have ever epxerienced. I was asked hundreds of vital questions with no

    wrrnpr@yahoo.com 3/2/12 7:56AM
  • I AM WRITIING TO COMPLAIN ABOUT THE MCDONALDS ON 2156 NIAGARA STREET, BUFFALO, NEW YORK. TODAY MARCH 1, 2012, I WENT TO GET A FISH SANDWICH WITH NO CHEESE AND THEY GAVE IT TO ME ANYWAYS, THEN I WENT IN AND COMPLAINED TO THE SUPERVISOR THAT THEY GAVE ME THE WRONG ORDER AND GAVE ME ANY ATTITUTED, AND MADE ANOTHER FISH SANDWICH ALL SLOPPY. WHAT TYPE OF SERVICE IS THAT. WHAT TYPE OF CUSTOMER SERVICE SKILLS DOES THIS PERSON HAVE. OBVIOUSLY NOT MUCH. THEY JUST HIRE ANYONE FROM THE STREET FOR THE JOB.

    Anonymous 3/1/12 12:05PM
  • After trying to contact Yahoo 5 times via several different portals and phone numbers I have decided that they do not want my business. I'm going to Gmail.

    Anonymous 2/29/12 6:48PM
  • My brother died Saturday. As of a few days ago countless family and friends in my email address book have started notifying me that they are upset with me and am surprised by my behavior of trying to sell them something during my brothers last time on earth. I was shocked and very disturbed because I had not contacted anyone. This created intene emotional stress during a very trying and sad family time. I also heard from manybusiness people who no longer want to use my services if I am tryng to sell them stuff and violating confidentiality codes. I had not contacted them either. Someone called angels-outsourcing.com somehow hacked my email addresses and sent fruadulant letters saying they were me. I spent 4 hours trying to reach a live human being at yahoo to help me during this horrible personal time, so I could get it stopped and bury my brother in peace. Not one of their advertised contacts or sites allowed me to reach anyone. Do you know how? My experience is: YAHOO has HORRIBLE customer service. I want to close my Yahoo account and move to another service provider after this tragic personal mess during my brother's death and funeral. How do I do so? pjpetrillo@yahoo.com

    Help! 2/28/12 11:18AM
  • Yahoo has stolen money from my bank account. I don't even have an account with yahoo. Of course, there is no real person to talk to. Somehow, they have gotten my account number and just randomly charged it. Stealing money from consumers is against the law Yahoo.

    Anonymous 2/27/12 6:50PM
  • I have been trying to change my yahoo password for two days and have not been successful. I called yahoo today, Friday at 5:00 PM and was put on hold for ten minutes and then disconnected. When I tried an hour later I was informed that the help was only available Monday through Friday. I am totally disgusted with yahoo's support.

    Don Reed 2/24/12 8:09PM
  • yahoo has no real help/ people make a real serious error when doing anything with yahoo
    even phone number finally says there is no help

    Anonymous 2/24/12 4:15PM
  • We needed Yahoo tech support two times today and spent some time waiting for tech support. When they answered we were helped completely by persons that cared and solved our email issues.YAHOOOOO to Yahoo.

    Yahoooser 2/23/12 12:26AM
  • what a waste of time that was - all they told me was that I had to fax a LONG list of information to them and then the guy literally hung up on me..GRRR.

    Yahooistickingmeoff 2/21/12 12:07PM
  • I had left an update, but it was removed? There was absolutely nothing offensive in that post. The deleted post was praise for Flickr for actually helping where Yahoo failed, and how Yahoo continued to fail.

    Anyway, I thought I would share yet another update: I got an email from yahoo- a solid 2 weeks after sending a second email to Yahoo help.

    The email only directed me to links regarding, "what to do if you forgot your password," and "How to change your password."

    If you read my earlier post (2/4) you would see that neither of these links would help resolve the very specific problem I had. Luckily, my issue was resolved, but it wasn't Yahoo who helped me.

    Yes, Yahoo Help is a complete and utter failure, whether you actually speak to a live person on the phone or through their email section. They simply want to toss useless links to you and will not listen to your issues.


    The Canary Farmer's Guild 2/17/12 8:59PM
  • I have been trying to update my credt card information -at your requst- and have been unsuccessful online and with your representaive. Now I know why yOU are failing- YOU are too big and out of touch with your customers. -very frustrating experience

    Anonymous 2/17/12 7:24AM
  • IT APPEARS THERE IS NO CUSTOMER SERVICE.
    ON LINE OR ON THE PHONE.
    CAN'T GET A SIMPLY QUESTION ANSWERED.

    IS THERE A LIMIT TO HOW MANY ADDRESSES
    CAN BE IN A CATAGORY ????

    BOB 2/14/12 12:37PM
  • OK, so telephone support is not available during business hours. But why didn't they say that first, instead of starting by warning me of "high call volume" and making me wade through a menuing system? That's annoying.

    What's worse than annoying is that the alternative appears to be a for-pay service, with no connection to Yahoo, that wants $78 for an answer.

    Anonymous 2/13/12 7:08PM
  • I chose yahoo so I wouldn't loose my info. if my computer went out. Now I got a message that i have to change my ID and password, So I'll lose it anyway.

    Almost every time I try to get on yahoo I have to get a new password. I don't want another ID. I don't like yahoo for this reason. I tried to contact them and it seems impossible. I don't want to lose my info. but yahoo does not seem to care. I'm trying this to contact them. I like yahoo all but this.
    Charlie H. Barrett

    Anonymous 2/11/12 8:53AM
  • You say you are available 24/7-- but you are not.

    I am sick and tired of having to enter code characters in order to send emails. I transferred over from Gmail because of privacy concerns. The intrusive ads and hassle are simply not worth it. No wonder you are losing customers.

    Charles Bonwell

    Anonymous 2/10/12 7:22PM
  • Since there were problems this morning for me even accessing my in box, I called CS and was told I HAVE TO CHAT WITH A LIVE PERSON on line in order to even discuss my issues.

    What kind of customer service is that. I have a live body on the phone and they tell me I have to talk to someone through live chat? That really sucks.

    I guess YH will soon become my obsolete email provider and I will probably uninstall all applications that have to do with YH.

    a1jungle 2/7/12 8:53AM
  • TERRIBLE customer service. Been thinking of switching to Gmail and now I am. My account was compromised and customer service won't even answer.

    Anonymous 2/7/12 7:26AM
  • I cant wait for these guys to just go out of business already. Customer service is a joke, and only having 24-48 hours of backups, along with a 48+ hour response window is completely ridiculous. If you are looking for a real email service, free, paid, or otherwise, go to Google.

    Anonymous 2/6/12 2:21PM
  • WORST CUSTOMER SERVICE EVER!!! Yahoo will NOT help me with ANYTHING! I've emailed, called, and emailed some more. They send an email back saying they won't do a thing for me. Let's me know that Yahoo does not care about me nor my privacy. I've asked over and over and over again to remove the dating sites from my email homepage but they WON'T!!!! I've called to report someone spamming me and PUBICLY PUBLISHING my email address and THEY DON'T CARE!!!! Can't even block the email address, I've called and the customer service rep didn't know what she's doing. They are STILL SPAMMING ME!
    Wow! I just read the terms of use for this comment and gee, it says it has the right to MODIFY AND PUBLISH at their discretion. Modify my comment? Huh?

    Anonymous 2/6/12 9:15AM
  • The ratings I gave are accurate. My situations has been a NIGHTMARE.

    All I need is for my login ID on flickr-pro
    (part of the yahoo monstrosity) to change. That's it. It should take an admin literally 30 seconds to do.

    Instead, this has been the WORST customer service issue I have ever experienced and it still is a matter of contention.

    Story: My evil lying jerk of an ex suspended my yahoo/ATT email account without warning. I didn't use that account anyway, but it was my login ID to flickr pro. I pay for flickr pro, use it for work I do. I'd been a member of both yahoo AND flickr since they both were in their infancies. I can't simply change the login ID as I no longer can access my old account thanks to a particularly mean, cheating jerk.

    So here are the steps I have taken thus far, with STILL nothing done to help me with this very simple task.

    1) I go on yahoo's help section. As suspected, there is nothing that can hep this particular unique situation. So I swim through the help site to find 'contact customer service.' I send Yahoo customer service an email detailing the situation. For 2 days, I don't hear anything from them.

    2) I tried in vain to look for a phone number for Yahoo customer service. That's how I found this site! Because nowhere in Yahoo or Flickr's sites contains any phone numbers.

    3) So I call the number posted on this site. Naturally, it tells you to do everything online but if you MUST speak to a rep, it will take two epochs and an ice age before you connect. You also must be a paying customer to speak to a rep, as they will do nothing for free accounts. Since I'm paying for flickr, I am granted their grace to speak with someone. I got through right away- no waiting as 'promised' by the scare tactics. Unfortunately, the woman on the other end was Satan's demonspawn. She was angry at the beginning of the call, refused to listen to the situation, interrupted me countless times, and kept referring me back to useless links that I told her I already tried. She also told me that my issue is with ATT and I need to go talk to them. I knew that would be futile as this concerned my flickr account and not ATT. I tried to explain how ATT has nothing to do with flickr to she-beast, but she just kept yelling at me. I finally just hung up on her.

    4) Knowing it would be futile, I go ahead and call AT&T and ask if they can be of any help. I talk to two absolutely wonderful human beings. As suspected, since my issue is really with flickr, they really can't do much for me. They also informed that it is against their policy to reinstate an account that was suspended by a master account. Totally understandable, and I thank them for their time.

    5) I decide that, at least armed with the confirmation from AT&T, I would call Yahoo back and try for a different person. I got through to a much more pleasant individual who gave me real information. Turns out, the call center does only billing and account information. They can't change IDs because that involves the tech department. She told me that they only do tech support through the email link that I already tried (and still waiting for a response 2 days later). They have no phone tech or admin support. She told me that the only thing she could do on her end is to close my flickr account and open a different one with my desired login ID. I would lose everything if I closed my account. I have thousands of photos and hundreds of hours invested on something that all I need is the ID login to be switched. Being an understanding person, she suggested I email flickr help rather than go through yahoo help.

    6) Day 3, I finally get an email back from yahoo help. "Carl" apologizes for the delay, and sends me a link that suggests I call ATT. That's it.

    What the holy ****!

    7) I send a long and pleading email to flickr's help team. I included in the email, "Help me Obi Wan, you're my only hope." That was 2 days ago. Still... nothing...

    8) I send a much longer and detailed email to yahoo help, saying that my issue has NOT been resolved, that I already tried to contact ATT and to please not route me to contacting ATT as my issue is with my yahoo/flickr account and has nothing to do with them.

    All I need is for yahoo/flickr to change my flickr-pro login ID. I can't do that because my account tied to a login ID had been suspended without warning. Therefore, I just need someone on the inside to do it. That is IT. Really. Not that difficult.

    I have invested over 10 hours in the last 5 days in trying to resolve this very simple matter. Countless times I have been redirected to irrelevant information that I TOLD them would be of no use to solving this problem.

    Canary Farmer's Guild 2/4/12 1:48PM
  • Could not find the NEWEST Calendar Search Function.

    Yahoo billing put me thru to Support Chat via the Classic Mail support page. After explaining my problem, I suddenly found (or finally noticed) that the search box near the top right of the Calendar screen has two options: Search Calendar or Search Web.

    Feeling stupid if it was always right there, but the FAQ does not explain it and only relates to the older version.

    Since I found the answer myself while talking to a Billing person, I did not rate on knowledge or solution to problem.

    sorryboutthat 2/2/12 1:23PM
  • After going through the yahoo site for almost an hour to get help with separating my 2 existing email accounts that I had stupidly linked, I finally found a number through a google.com search. Turns out the techinal support option at that number refers callers to the online FAQ help site, then disconnects. After 3 hang ups, I went through the billing service option and reached a live person. To her credit, the billing person tried to help. The most she could do was show me how to find the live chat option. After 2 hours online, the chat person is condescending and is referring me to the very same customer service line that hangs up on any technical support requests. No other business could get away with this kind of service "support."

    latransplant64 1/31/12 8:30PM
  • My YAHOO MAIL Acct was hacked yesterday and everyone of my contacts for over 10 years received false mail pretending to come from me, that I was kidnapped & need money.

    I reopted to YAHOO & was asked to change my PW, as I did.

    Now my SAGA only began.

    It took some 25 tries till a PW worked, though all previous 24 attempts were confirmed by yahoo as very safe and I pressed submit to find them accepted but they never worked.

    Eventually, when successful, I logged on (successfully) to my acct , only to find thatmy INBOX was empty & could not be recovered.

    Eventually, via HELP, I was told that YAHOO will email me what to do. They, at their infinite wisdom, did not understand that I cannot open mail since my INBOX does not open and therefore I cannot access mail from anyone..

    Of course, there is no one to talk to or to explain (at YAHOO).


    This is a model for (in)efficiency and lack of customer service.

    Daniel Graupe
    d_graupe@yahoo.com

    d_graupe 1/31/12 12:51PM
  • What support? The feedback page won't connect; the Help page won't connect; nobody ever pays attention to the unreliability of My Yahoo; and for more than 2 days, the Yahoo Business News Headlines have been showing old regular news summaries - no business. It would be nice to let someone know it's screwed up, but I've been waiting for over a year for an answer to my last inquiry!

    Chuckwrite 1/30/12 5:13PM
  • customer service sucks was given special number to access my account still not able to access my account so everything you tried sucks your website doesn't even know how to keep track of passwords because I have new born in my house my password is her name and your website says that is wrong your wrong my favorite sports team is Dallas Cowboys has been for 50 years why would I change so don't email me I can't access account and not able to for six weeks.

    Lilbit 1/25/12 7:33AM
  • sent queries to cust services, got automated replies saying all was as i had asked, but when i try to verify , as asked nothing happens. when i try to use the new account maeolor demon gets busy. all i want is to add a new email to my account

    rosgem 1/20/12 1:02PM
  • I am quite annoyed with yahoo because:

    1. You can not have real customer service unless you have a small business account.
    2. I have had my e-mail account for decades, even payed for it at one time and now I am forced to have STINKING messenger if I want to keep my account.
    3. I have better chat services than messenger, messenger just makes me feel unsafe as I know many people who got hacked after they started using messenger actively.

    Basically I want messenger GONE and still be able to use mail.

    me 1/19/12 11:42AM
  • Yahoo has become worse than AOL ever had time to be. Their new mail is so terrible that it is just about unusable. The flash mail is a failure of monumental proportions. it doesn't show the proper amount of new e-mails at the top of every yahoo page (as it so desperately tries to do). It can't find my contacts, so I have to manually enter them, thusly defeating the need for contacts. And when you try to get answers about it, they want you to PAY them to answer it! Are you F-ing kidding me? I can't wait until yahoo reaches the level of failure that it no longer exists

    tracy 1/19/12 11:12AM
  • Can't get to speak to a live person - ARGH!

    Anonymous 1/12/12 10:30AM
  • I was extremely dissatisfied by Yahoo.com as well as the Yahoo! Answers Community. I firmly believe that, although they did treat me with respect, they did not treat me fairly in the least. Basically, all I did was try to help those in the Yahoo Community with a Virus known as "XP 2012 Security" Provided a video I used to help get rid of it on my computer and BOOM! I got my account suspended. I appealed the suspension the first time and they accused me of failing to follow the Yahoo! Answers Community Guidelines. I provided them a detailed description of why I hadn't violated these rules in my appeal first appeal. Then in my second appeal when they insisted that I violated their guideline revolving around Harassment, Trolling, and Resource abuse, I refuted that by using an example from their very own site. After that appeal they then accused me of failing to follow their Terms of Service and stated that if I ever came into their "Spotlight" again that my account would be terminated.

    So I decided to save them the trouble and terminated my account for them. I will never use Yahoo! again for any reason. Now I have to go to Google........

    Anonymous 1/9/12 7:54PM
  • I CLICKED ON THE FREE CREDIT REPORT ON MY EMAIL PAGE.IT WAS ANYTHING BUT FREE.I WAS CHARGED $19.95 BECAUSE I DID'NT CALL IN 7 DAYS TO CANCEL.I AM 74 YRS OLD AND ON SOCIAL SECURITY.YAHOO SHOULD BE ASHAMED TO BE ASSOCIATED WITH THIS! I WILL SURELY SWITCH M Y HOME PAGE IF THIS IS NOT TAKEN CARE OF!
    DANIEL APPLIN
    MEXICO BEACH,FL.

    Anonymous 1/9/12 9:51AM
  • I must say that Yahoo! customer support is one of the most useless things that ever existed.

    I had my account deactivated for a reason that they would not tell me. I tried to ask them for support, and they sent me something saying that I had been deactivated for a severe terms of use violation. They simply would not tell me what I did.

    Several months later, I realized what I had done to give off the impression: They thought I was a spammer, and hence they had shut my account down. I was not spamming at all, and I was just making a crack about a spammer. I tried to explain, and all they said is that they wouldn't do anything about it because apparently I had only 7 days to appeal, and yet they would not tell me what I did before I even had the chance to appeal.

    In conclusion, Yahoo's customer support is absolutely horrendous. If you are using their sites, please backup your contacts before they do anything to you.

    Ju Ry 1/6/12 11:00PM
  • Yahoo customer support is non-existent.All they do is refer you to another web page.They never respond or answer.If you insist on trying to speak with a person,the 3rd party eavsdropper hangs up. This is factual.They even admit the calls are listened to.They are the absolute worst corporation I have ever dealt with !! And today with rampant incompetence that says a lot.They were even refusing information to get in touch with there legal dept!! They lie,censor comments,read e-mail,hang up,etc..They have information such as my home address which I NEVER gave out.They can only get a general a idea from an IP address.They are a truly frightening corp.No accountability at all.That company behaves like a communist country.I even heard(can't verify) they sell our personal info to the Government.Basically keeping dossiers on millions of people.Web habits,political affiliations etc.. They get some of it from comments you post.I do not recommend posting>I have regretfully done so.They are essentially acting like nazi Germany in some ways.They need to somehow have their asses handed to them by our Government.I am sure they are in violation of numerous constitutional violations. I think Yahoo borders on evil. Unfortunatly 10 years of people have them as my e-mail address.No more.I deleted everything in my mail account,in case they decided to do it first.Aggravated in N.J.

    PO'ed in N.J. 1/6/12 4:16PM
  • Yahoo has a piss poor excuse of customer service. Has taken me 3 days to get through their online contact crap to be able to send in a request due to my email not launching from My.yahoo.com. Got the auto response saying it would be answered in 24 hrs. Now 48 hrs later no answer. If they don't answer I'm calling them tomorrow and I won't be polite. I pay for their service but cant receive their service without a struggle?!

    Anonymous 1/5/12 8:15PM
  • Can't get anyone at yahoo to even take notice of my problem. Recordings direct me to FAQ's that do not apply. Yahoo will not return a call or answer a phone. Website tech support pointless and ineffectual (I hope you're not paying anyone for this "service"). 3rd party help wants $42 to answer one question?!! Yahoo has become USELESS to me. EXTREMELY disappointed in yahoo's architecture and way of doing business, moving ALL my business elsewhere. If there's a human there (I mean a real human, not a virtual one, if you google "human" you'll get an idea what I mean), I'd appreciate a call at 360-739-9337. Thanks.

    Anonymous 1/2/12 2:04PM
  • They really could not help me directly with my mail problem, but as suspected, merely told me how to do it myself.

    Anonymous 1/2/12 11:37AM
  • December 22 at 9:30 pm was the last time I was able to log in into my Yahoo email (never had any issues for more than 10 years). The following day I could not log into my account for "security reason" whatever this means. I sent several emails (getting the same response all the time); talked to several people (useless to say the least). My account was deactivated and still do not know the specifics: who, when, how, when and where because I have been told Yahoo can no disclose this information. According to the same emails I have received from Yahoo I, somehow violated the Terms of Service, but there is no specifics of what actually did and it can not be disclosed.

    I have ten years of personal files, contact informational, school/PTA, etc. I have filed a complaint with the Better Business Bureau (http://www.yahoovictims.com/cgi-bin/D.PL?d=yv.main.bbb), the FCC and the FTC.

    The ironic thing here is that if I wish I can open another account with Yahoo. My question is; Why I would do that? At this point, I just want access to my folders and move the information somewhere safe and secure.

    I have left a message with the Yahoo Legal Team phone number (408-349-3687; and yes one of the Customer service people I talked to said that I should contact them; I did, left a message but they are out until January 2).

    Who owns our records and folders if our accounts are blocked? Can anybody give me legal answer to this?

    sah 1/1/12 8:27PM
  • Very very very... difficult to contact customer service.

    Anonymous 12/27/11 9:00PM
  • Why oh why do I have to type in a security code when replying to an Email?? It is usually some gobbley gook crap that I can not read and I end up loosing my letter after 4 or 5 tries.

    Richard 12/27/11 11:36AM
  • I have made many attempts to email Yahoo regarding some problems with my account. First problem was my account being hacked, second, i am not receiving IM's and last lastly not receiving emails.
    What is the next step?

    Help!!

    Foxymom1959 12/27/11 5:54AM
  • This is the third damn time when my mail account asked me for my password instead of automatic posting. And all three times I ended up having to wait 24 hours because they don't have any way to ask the secret questions unless you have another email account that is active. I don't and this is the worst example of a professional company I've ever had to deal with. As soon as I get my outlook set up it will be the last time I mess with Yahoo mail. They suck. I have very important mail I'm expecting and I can't get it. They don't even have anyone at customer service available. And NEVER once did I ever not hear "WE ARE experencing high volume you may have a long waiting time. They suck!

    Anonymous 12/26/11 9:31PM
  • Why does Yahoo's recorded message always, repeat, always, say Yahoo is receiving an abnormal number of calls so there will be a long wait time?

    Is it always abnormal? Try to figure that one out?

    Tommannn 12/20/11 7:51AM
  • I forgot my yahoo email password and yahoo is totally worthless in offering any real help, I keep getting sent to "forgot my password" page, and it does not offer any real help, yahoo is wiorthless, terrible customer support, absolutely terrible!

    flitestar 12/17/11 1:14PM
  • One of the reasons I made Yahoo my home site is because I was offered a feedback option on the news sites. Without this option most of the reported news is just more talking point pap being issued to me. If there is no reason for me to continue to use Yahoo as my home site then I will be changing my home site. Yahoo also needs a easier to find Customer feedback url.

    Anonymous 12/13/11 12:17AM
  • So, I've not been able to access yahoo mail for a couple of weeks now. Yahoo keeps telling me they've encountered a "temporary error". I'm not sure how long this issue has really been there, because while I've had a yahoo email account for years, I've never really used it except that now I'm using Yahoo Messenger quite a bit and it checks it for me. So, for no other reason than to confirm people aren't sending mail to my yahoo address mistakenly, I want it fixed! I've reported it 3 times to customer service. First time it was elevated and they apparently sent me a response email to my alternate (hotmail address) which probably went directly to my junk email folder. Not Yahoo's fault, but when I contacted them again to figure out what happened, they could not trace their response to the ticket and in fact we got disconnected after it was clear the tech was trying to work multiple issues at the same time. At one point he sent me advice that was intended for another customer! :(

    The third time I contacted them, the message from the engineers was received (snagged it from my junk mail folder), and they said we're working on it. That was a week ago, sent them a response message, and get another response today: we're working on it, appreciate your patience. My patience is running out!

    Anonymous 12/6/11 10:19AM
  • I cannot find a review of Yahoo anywhere on the web. I suppose Yahoo finds it and threatens the writer.

    I have used the regular Yahoo mail for years, but switched to Yahoo Plus, so that I could use their POP Mail in
    Outlook.

    Do not buy the Yahoo Plus ($27 per year). The service is zero, and there is a serious problem of them deleting all
    my e-mails older than a month.

    There is no Customer Service number, & when you e-mail them to restore your e-mail, they have 3 times now said they cannot
    (usual excuse is that there is "no snapshot" or the time that has elapsed is too long).

    AVOID!!!!!! (Use G Mail or Fast Mail)

    bloemfontein 12/6/11 9:05AM
  • I would like to express my extreme dis-satisfaction with the yahoo web page. It seems as though 99 times out of 100 that when I click to play a video from the web page I get the ever dreaded "Sorry this video is no longer available". Why lead with a story if it is not available. Of course this occurs after an advertisement is shown. If this continues I will exercise my right to switch to another home page.

    Any reply may be directed to atwater60@ymail.com
    Frustrated in Georgia!!

    Lew 12/1/11 3:30PM
  • i have been locked out of my e-mail for a week and half i called the yahoo phone service to have some lady tell me that i dont know my only childs nickname. this is the dammed thing i have encounted in my whole life .I think my e-mail has been compremized by a hacker because none of the question they asked fit any of my information that i gave.

    man in search of answers 11/30/11 6:39PM
  • Yahoo customer service is terrible. Why don't they have a phone number on the home page, instead of requiring a great search for a human contact to discuss billing problems? After the search I got Casey who seems to have an attitude problem. Please bill me by written invoice in the future because I don't have time to waste trying to figure out your web method of payment.-------cld

    cldiv 11/30/11 8:55AM
  • On 11/17/11 my Free Yahoo EMail acct. was hacked. I spent 2 1/2 days filling out a # of their online forms. Because I have a Free acct. with them they would not assist in any other way but via online forms. I've had the same EMail address for over 14 yrs. so there is plenty of history and back-up with it. Each time I filled out the forms I asked that my Inbox and Sent box EMails be re-instated. I gave them the full path of what the hacker info. contained as everyone in my contact section was sent a bogus note stating I was requesting funds as I was in another country. I took my computer in for a complete clean-up to be sure I did my part. 19 viruses were removed. I then called AT&T since I have an EMail with them as well as all of our phone service. Tech support told me Yahoo is capable of restoring my old EMails so it is a matter of willingness. AT&T owns Yahoo so I suggested that they obtain the database info. from Yahoo so that they could provide the support needed. AT&T linked my Yahoo & AT&T account at one location. But to date my old EMails for my Yahoo acct. have not been re-instated.

    Anonymous 11/28/11 6:23PM
  • The New Yahoo is totally useless.
    Email attachments do not arrive which is a vital service. Why bring out a new service that does not work. We are having to pay for a non existent service. Think I will change my service provider.

    wsraisey 11/28/11 10:52AM
  • Very disappointed in their email service. Have been locked out of my email for 5 days and emailing them 6 times the only way I could get through to them was by calling this number. Very happy with the phone service, delt with a young man named Dave and was up and running in about a half hour. I would recommend calling and not emailing them.

    sadbaddad6 11/25/11 9:03AM
  • I am with the other Yahoo users who question why we have to pay for a service to correct problems directly connected with Yahoos failures! I lost a page of e-mail while my computer was turned off and I was asleep. I can't get an answer without paying for a service that I don't know can and/or will give me an answer! I sometimes think the system creates these problems just to collect additional revenue! I've been a subscribed far too long to be scamed any longer! I think it may be time to change carriers!

    Anonymous 11/24/11 6:31PM
  • On November 17, 2011, I believe my Yahoo mail got hack and it was people lying to be Yahoo Customer Service Support Provider - said that my email folder had Virus and needed to take action. So it did not spray the Virus to all email users that emailled to me. It sounds serious so I told that Yahoo Customer Service Person and did giving my email password and user id. I did not know someone was hacking me for my informations. I believe in Yahoo system "Privacy Right and Identity". I did not know that Yahoo let someone pretending to be them to hack into their customers' Rights! I need to track back and hope to get this guy to Jail! I know one of this day "God is watching and will punish the violators for sure!!" To Yahoo Customer Care, you need to protect your cumstomers to the highest scure possible and not letting someone intrusion your identity. I will also call to report this matter to your service as well.

    Jacky Vue 11/22/11 9:28AM
  • I never use profanity, but after trying to contact a live person at your customer service #, I am very tempted to. I followed your instructions and got a recorded message about passwords, after which they hung up.

    The problem is that in trying to open some e-mails from friends, I am getting ads from Wal-Mart and other businesses instead of the listed e-mails. This has happened many times before and is very frustrating. At least the graphics are blocked for security reasons, but can you please tell me how to avoid this problem in the future???

    Nancy 11/21/11 4:21PM
  • I find this hard to believe. This is the worse service I have ever (not) gotten. You would think the federal goverment has taken over the operations of yahoo help/service. After correctly answering the security questions I was told they were incorrect and locked out of my account. Then I am told I have to pay someone to answer my questions? As if that would help! Seriously yahoo, you need to take some lessions on how to be professional. Houston, Texas

    Anonymous 11/19/11 8:40PM
  • I SHOULD NOT HAVE TO PAY $42 FOR A TECH TO CORRECT YAHOO PROBLEMS

    Anonymous 11/19/11 4:04PM
  • who has any experience with yahoo customer anything that requires and answer from yahoo they are the most robotic co i have ever delt with dont you hire more than one person ? you are the most lack luster thing on the web. i cant belive people co pay you to advertise on your pages i know this reply will not get any comment from yahoo YOUR DICLAIMER AT THE BOTTOM OF THE PAGE IS TRUE TO FORM FOR YAHOO

    Anonymous 11/19/11 9:31AM
  • after begging us to use yahoo as our home base,you have the gall to charge up to $38.oo just for asking how to reinstall yahoo as a home base. yep,you top way above the list of being the worst.. no wonder you are so many people against you,, you are so sorry

    boudreaux73 11/19/11 3:23AM
  • I don't understand why we have to pay for a problem that you are having. It says that you know there is an issue and are working on it. Well, it has been 3 days and still the problem persists. You should be able to answer this without your customer having to pay.
    What problem are you having that I can't send or open e-mails? Once and awhile it will work, but then all of a sudden your message appears at the top of the page that you are having a problem. So, why don't you fix it????

    Anonymous 11/18/11 7:55AM
  • Woke up on 11/13/11 checked my bank account,found that my checking had been dinged for $45.72 i was so mad.got on the phone early around 7:00 am and the customer service dude asked me some questions and told me the money would be returned in 3 to 5 working days lets see if that happens.

    Anonymous 11/16/11 10:14AM
  • I have an account that I have been locked out of since January 2009. I've contacted Yahoo support over email and phone several times. The phone is the worst way to contact them. I rarely got to speak to a live person and when I did they were incoherent and unintelligent.

    Yahoo email support is a bit better but still bad. I put in the right personal information for the account but it came back invalid. So I contacted them over email. They gave me my secret question and I answered it. They told me it was incorrect.

    After a bit more investigating, I found out that if an account is inactive after a set time not only is it closed but the personal information and secret question/answer is randomized.

    So basically they screwed me out of my own account

    anon 11/15/11 11:39AM
  • This number is a big JOKE and useless. After a very long wait, we were told by a reconding that we have to go on line and back to the Endless nuber of dead ends.

    Jackman Brother 11/14/11 10:38AM
  • A couple of days ago I rebooted my computer. When I restarted messenger it had updated to messenger 11. When it updated it deleted part of my saved conversation history, some of it saved for years. The remaining conversation history was scrambled (Like a ransom note). After some searching on what happened I found a restore request form. Submitted it and today I received a response that it was fixed. Too bad reality was different. Have been trying to contact yahoo since with no luck.
    Thanks for upgrading messenger without my permission. It is so nice to see that so many companies care about my data. I had been just fine archiving my saved conversations on my own computer. I didn't need for you to make it easier for me to save them.

    Machinedoc2002 11/14/11 12:46AM
  • I tryed to change my pass word. Wanted answer to secret question, "Where I met my spouse" I KNOW where I met my spouse, but was told the answer was wrong. Ended up getting locked out, because I tryed too many times. I have a small on line business. This has caused me lost money & most likely ALOT of upset customers, because there e-mails are not getting answered. I have tryed for a week to get some help!!I got a new e-mail address, but I need my old one for business. I need it unlocked!!!!!!!!!!

    Brian 11/11/11 8:32AM
  • This number is useless. After a very long wait, we were told by a reconding that we have to go on line and back to the quagmire of dead ends.We were disconnected.

    Anonymous 11/11/11 8:21AM
  • Just tried to get BCC so I can forward some stuff but it will not work.

    Impossible to get from Format to Emotions.

    Try to Forward stuff and it just goes to Draft with most of the addresses missing.

    How do I get back to the old Yahoo mail as at least it WORKED. New one is crap. I AM RUNNING OUT OF PATIENCE with the ATROCIOUS SERVICE I NOW GET>

    dorfyperce 11/5/11 7:56AM
  • My email has not been working properly for nearly a month. On some days it works, but others it doesn't allow me to send replys or it might take 2-3 days before I get a notice the message was sent. It isn't in my drafts, it isn't in my sent, it is in never never land for that period. I have written to Yahoo twice and never received a reply.

    very unhappy 11/4/11 5:39PM
  • Yahoo has recently changed their policy to force users to accept cookies from their advertisers. I can no longer sign in to my account or groups without having to globally allow cookies. I have given permission to yahoo (.com and .net) to accept cookies, but this is no longer enough for yahoo. Their new policy is (likely driven by greed due to advertiser revenue issues) anti-privacy!!

    Anonymous 11/4/11 1:42PM
  • I added all my photos to 'My Photos' application in yahoo. I deleted all my back up photos assuming I can download the photos in yahoo app whenever I wanted. But to my surprise I found out that My Photos app is going to sunset on Nov 1 and when I tried to access the app on Oct 10 it says not accessible. Still there is 20 days time left for the app to sunset. I reported the problem to yahoo customer care. They did not provide the resolution until Nov 1 and now they are saying you cannot access it as it no longer available.

    Anonymous 11/3/11 8:50AM
  • For three months now I have been trying to reach a live person in regards of my acct being compromised. Sent emails to no avail, been on the phone awaiting someone to answer for more than 20 minutes.
    Yahoo Customer service is nonexistent.

    Very disappointed

    Anonymous 11/3/11 7:26AM
  • HORRIBLE customer service. guy was beyond rude and unhelpful. Ive been locked out of my email because someone hacked into it and this customer service said all because I didnt know the answer to the secret question which was created by the hacker and he said theres nothing he could do. well if thats the case thats sad. I will never be under yahoo again theyre retarded.

    Anonymous 11/2/11 7:27AM
  • Yahoo customer service sucks. They don't respond most of the time. If you call their telephone number and if you do get a live person, they have no clue as to how to resolve or troubleshoot specific problems. They will read from a script. Then they usually further direct you to another Yahoo webpage for support. When you send your information/request issue via the web link it usually gets ignored.

    I have had a problem accessing MyYahoo personalized start page and Pulse page for a over a week now. I cannot login to those pages. I can log into my Account settings and make changes and even change passwords - just can't access the other pages. Yahoo is clueless or won't respond. I will probably delete my 10+ years Yahoo account and just use Google or some other provider. Yahoo has really gotten worse in the last year especially with their supposed new and improved Email. It's 2011 and it doesn't even come with a spell checker.

    Sarge 10/29/11 4:18PM
  • I want to cancel a service with yahoo domain names and it's easier to get the president of the United States than to get a live person with Yahoo. BAD, BAD, service. If there is a someone out there in Yahoo land please call me Urgent at (787) 554-8990. Mr. Gonzalez

    my chlidren dream 10/29/11 8:45AM
  • I have been contacting Yahoo customer service for help with my homepage continuously. Every time they reply to contact my mail carrier att. I don't have a Mail question!! I am very clear that it is a homepage question but they ignore that and keep insisting it is a server problem. It is yahoo's homepage and att has nothing to do with it. What kind of customer service is this?? I can't even get them to acknowledge my question.

    mary2214 10/29/11 8:08AM
  • first off, yahoo's link to 'contact us' has nothing to do with contact. there are more links to more proceedures. i wanted to send a direct comment to yahoo about how thier new map format doesn't allow the mouse to activate 'hybrid' instead of 'map' on the map display. so i do a search on yahoo, and end up here, which doesnt appear to even be a yahoo site!

    sevenlinguest@yahoo.com 10/21/11 2:08PM
  • You would think if you pay to advertise on yahoo.com that you could get some type of phone support, but no it is totally automated and you must fill out a form for it to sit in limbo and never resolved.

    not sure 10/18/11 3:44PM
  • For three days my ATT Yahoo email is not working right. I receive, but cannot reply.

    I experienced this problem a few weeks ago, but it ultimately began to work right.

    How can such a huge corporation be so screwed up????????????

    I wrote to them three days ago, but never heard from them. I know of no other way to contact them. That is probably by design!

    Anonymous 10/18/11 3:11PM
  • It looks like I am not the only one having difficulty getting any customer service from Yahoo. For over a month now, I have been complaining that Yahoo DNS servers have been bombarding our DNS server with type 99 requests (which it does not support), and I have never got anything back from them except for automated responses. The interesting side effect is that I can tell from the log files exactly when Yahoo mail is down, and it has been down a lot lately.

    couttsj 10/18/11 2:55PM
  • Someone hacked my account and deleted ALL my e-mails. Reported within 2 hrs to Yahoo & Customer Service person walked me thru filling out form to get e-mails back. 24-hrs latter, never got the e-mail I was supposed to receive reporting on progress. Filled out form again at ~26 hrs after losing my e-mail. A day latter, still no word. Finally got an e-mail that said after 24-hrs, Yahoo cannot restore e-mail. Called to find out why the first form I filled out after only ~2 hrs was never acted upon. Of course, no one knows anything. So... all my e-mails are gone. Nice job Yahoo! Pretty worthless!

    Anonymous 10/18/11 1:56AM
  • Is anyone having issues with the upgraded Instant Messenger (version 11). I upgraded on Friday and now all my conversations only archive what I wrote NOT the replies. Yeah, and what is with paying $38 to $68 to try to get help. And where the hell is their customer service?? If I ran my business like this, my clients would fire me!

    pmaglione02 10/17/11 12:42PM
  • Don't bother to call the phone number. All it does is tell you a lot of people are calling and if you persist in trying the other extensions it just says that NO LIVE PHONE SUPPORT is Available Ever!
    This company has NO IDEA what the words "CUSTOMER SERVICE" mean. It is easy to see why someone is trying to take over, but hard to see why they would want to.
    Disgusting!

    frustrated 10/17/11 12:10PM
  • You people have to be one of the silliest for profit businesses in existencce. It's the continously rotten service that you provide as well as the impossible opportunity to contact anybody that either A)gives a sh-- or B)can do anything about it. Yahoo is what makes so many would be Internet user wonder what Internet companies are really about. You may as well be on anotherFor years, going back at least 8 it planet. It's the same old story with your mail server problems. Where will this ever end. It's like a bad movie stuck in the rerun mode. Instead of fixing the core technology problems so users can have a good experience, you continue to dance and put on a show with assinine ads, widgets and new apps. Who the frig cares when you can't even deliver the mail. It's like the P.O. bragging about their fleet of new trucks but they can't afford gas to run them. It's moronic! Whoever is running this circus now that Ring Master Carol has been removed (thank you) should follow her to the break room and then maybe you can raid Apple for some competent tech people. Christ, give me a break everyday with the mail problems.

    ronstjon 10/17/11 11:27AM
  • well lets see talked to a online advisor who only told me to block userfor death threats stalking and harassment and email customer care.That was friday.still no reply for issue.And terms of service says that person should of had their account took away or suspended.Wow still on line still has all the freedom to do this to whomever he wants to.This is all the security u get from yahoo.So all the nut jobs out there feel free to do whatever u plz on yahoo.They wont do anything about it.That is their online security for u.And a breach of their serv agreement e1 agrees to that signs up for accts here.

    ilandgirl200@yahoo.com 10/16/11 5:32PM
  • Yahoo! email Classic has been fine but Yahoo! has not really given us a choice to retain the Classic or go to the new. We are badgered into going to the new with a daily series of screens and clicks to get to the Classic. The last thing was an infinite loop where if you wanted Classic click to find option and then at options find a click here that sends you back to the first message. Some browsers are old like mine and so is my computer which won't take the new browser upgrade which means I couldn't get the new email upgrade if I wanted it (which I don't). Yahoo! is not customer friendly. Its customer 'care' is just plain bad. Too bad they did provide a service well but not now and for me I'll think more than twice before ever choosing them again because they way they handled this new email 'upgrade' was terrible.

    Anonymous 10/15/11 12:25PM
  • I'm disguted that I have to pay a tech to ask a question regarding why yahoo is so slow. Give me a break people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 10/14/11 1:20PM
  • I've had Yahoo as my browser and e-mail account for the past twenty years...a long time. I don't want to change, but since you announced that you are merging with another company and fired your CEO, I cannot open e-mails half of the time! Not only that, I was badgered into going to the newer, faster format (from the Classic) which is more convoluted than the classic and has not been responsive...it is not easier and in fact is awkward and I hate it!!!!! I was told I cannot go back to the Classic. What are you doing???? AOL is beginning to look very good.

    edriav@yahoo.com 10/13/11 9:23PM
  • great phone # nouthing but a stuped recording. Can't even find a phone # to talk to a humen,or a humen online. it sucked.try finding any REAL help,when your locked out of YAHOO.ha.they woun't even foward my password,and up grading doesn't help eather.It's been 6days since this started.Not even a sorrey.

    stephen sciuto 10/13/11 3:38PM
  • yes i agree the worst site and i am only on it a few days answered a good few people and they only showed two, i made a comment about feeling like an agony aunt and didnt mind doing in it, it was meant in good faith not a complaint, received a reply from some jerk about it been incoherent when asked what that person meant my question was banned, and told about community guidelines, and i can appeal it i was totally shocked im an adult you would think i did something criminal i would never hurt or offend someone. another member gave an answer to someone who was desperate to lose weight and was told exercise retard i thought that was awful to say to someone i wonder why that was not banned.

    Grace2011 10/13/11 2:07PM
  • Absolutely agree, totally useless customer support, I have been going round in circles trying to get help for block out of my account due to 'suspicious activity', just cannot get an answer or speak to a live person. Definitely blacklist Yahoo from now on for sure. !!!

    Anonymous 10/6/11 6:35PM
  • No happy with your support at all!!!

    angelwbrokenwng 10/4/11 4:51PM
  • i just had a live chat with yahoo, and it was completely useless. i was directed to the same form that i had already submitted three times. it is very disappointing that yahoo doesn't feel the need to correct this issue!

    LG 10/4/11 8:15AM
  • I have also been having the suspicious activity come up on my account. This has been going on since Saturday as well. I have called the 866 number several times and am told the wait times are long but then a recording comes on and says the call will be disconnected and to use the web site. I have tried that as well, and have gotten no answers as of yet!!
    Is this the customer care dept. or not!!

    Cheryl 10/3/11 1:09PM
  • I've been trying since Fri.,9/30, to get help as I can't send emails, keep getting message "suspicious activity" Now I see many others are having the same problem, and not getting satisfaction from YAHOO, who says will get response in 24 hours. It's now FOUR DAYS, and still heard NOTHING. Seriously thinking of changing ..never would have signed with Yahoo if I knew how BAD their customer service is...
    DB 10/3/11

    diana.bradley 10/3/11 12:29PM
  • Why hasn't Yahoo put out some type of public alert letting its customers know what the heck is going on with their email??? I have been using Yahoo Mail since the 1990s and would simply ask for some type of ANSWER from yahoo. Since calling gets you NOWHERE and Yahoo Help is USELESS maybe a simple notice from Yahoo letting us know that they are ON IT in addition to providing some type of timeline would help. Maybe. I have multiple yahoo accounts included premium paid accounts and just about ready to make the switch. We simply ask for some ANSEWERS from Yahoo. Anything???

    Annoyed PAYING customer 10/3/11 8:00AM
  • Katy, Texas
    I have been truying to get through to Yahoo for 48 hours I contacted yahoo. Help and have been on hold for 3 hours now trying to talk to someone. I keep getting that same message suspicipus activity account have been comrpmised... what is going on with Yahoo

    ystanf5116 10/3/11 7:32AM
  • customer service and help site useless!

    Anonymous 10/3/11 7:30AM
  • same issue and the 866-562-7219 customer service number states "live technical support is down"

    Larry 10/3/11 6:43AM
  • It's been 5 days and I still cannot send/reply to messages. Unbelieable bad service!!!! I don't plan on waiting much longer before I change my browser. Too bad for Yahoo, I thought they could/would do better for the thousands of people using their service, but then again it looks like they're not up to the challenge!!

    Pat 10/3/11 2:27AM
  • I have wasted the better part of my Sunday trying to resolve a problem with yahoo. I cannot send or reply to any emails without getting a "suspicious activity" after submitting the scramble. I have been online with several reps who keep sending me to the Yahoo Abuse website, which has no "live" help.
    NOT the way I've planned to spend my weekend. This sort of lack of service is totally unacceptable in this age of technology.

    mikstermom 10/2/11 1:22PM
  • YAHOO CUSTOMER SERVICE IS DISGUSTINGLY TERRIBLE AND IS NOT AVAILABEL.
    pROBLEM WITH E-MAIL FOR MORE THAN A WEEK.
    CONTACTED THEM VIA E-MAIL AND NOW HAVE 3 INCIDENT REPORT NUMBERS...... STILL NO REPLY FORM YAHOO.....

    Anonymous 10/2/11 10:30AM
  • I called because i can't e mail, also I asked for help the feature to delete contacts does not work any more since I upgraded. And you won't help a good customer, charge $38.00 for an answer. That is outragious. There are plenty of more providers out there and I will not pay you $38.00 for an answer that is obviously a problem on your end.
    Now post this.....bet you don't
    sincerely,
    Debra Wharton South Carolina

    debrawharton54 10/2/11 9:18AM
  • For days and days now I have been getting the spam number to enter when I am sending an email through yahoo. The once I do put in the code and hit send I get the message: "Suspicious activity has been detected on your account. To protect your account and our users, your message has not been sent. If this error continues, please contact Yahoo Customer Care for further help. We apologize for the inconvenience." I have paid well over $400 for a support team that I spent four hours on the phone yesterday with to resolve this issue. We thought we had on both my desktop and laptop--wrong, today for a while I was able to send them on my laptop but not my desktop. Now I cannot send them on either. I do wonder if contacting Customer Support will do any good. I cannot rate them yet as I have had no contact at this time with them. I have in the past and it was not good.

    nudistlooknfornudistworldover 10/1/11 9:09PM
  • Can't believe I signed up w/Yahoo for a "FREE" trial and gave out a CC #.
    NOW cannot get in to site provided to cancel.
    WHAT a SORRY way to do business.

    Will try phoning on Monday but prospects of getting a real human look dismal by account of other comments.

    cks 10/1/11 5:33PM
  • Me, too. It started yesterday about noon or so. I had sent email about an hour before and it worked. It affects two yahoo number I have had for years and it quite inconvenient. I chatted with customer service and did tell him I used one of the numbers for a Google+ sign in. I hated Google+ and had cancelled it and wondered if the yahoo had been hacked into or something. At that point the customer service rep stopped basically saying anything meaningful and gave me the link for reporting abuse. I said it was not abuse and he said that was the department that had the tools to investigate. I did get a bot reply saying they'd reply within 24 hours but I am discerning it is a yahoo program and will just cancel the account it I don't get an answer in a few hours as I don't have a lot of time to be stonewalled. I am going to try to call them.

    Anonymous 10/1/11 8:08AM
  • I have the same problem as anonymous. Can't send emails. I get a box that says there is suspicious activity on my account and gives a link to customer care. Nothing there pertains to my problem.

    Anonymous 10/1/11 7:55AM
  • HOW IN THE WORLD CAN I GET SOME HELP???!!!!!
    I HAVE BEEN UNABLE TO SEND MESSAGES FOR 2 DAYS...UNABLE TO REACH ANYONE. THIS IS TOTALLY FUTILE BECAUSE I CAN'T SEND IT TO YOU. WHAT A MESS!!!! JUSTANSWER.COM CHARGES ME A 38.00 FEE,FOR FIXING YOUR UNSATISFACTORY SERVICE, RIGHT?!!!!!!

    Anonymous 10/1/11 6:34AM
  • I'm desperately trying to cancel my domain name but it is impossible. Yahoo continues to charge my credit card but I can not do anything to stop it. I have tried
    phones to communicate with a human being, I have tried the web but all my efforts are useless. It's a trap.

    Anonymous 9/30/11 10:00AM
  • Your customer service stinks. It's impossible to ever get anybody on the phone to help and your operator is useless as she doesn't listen to anything people say and just transfers everybody to other useless departments.

    Anonymous 9/29/11 2:07PM
  • How did you guys even get any response from Yahoo customer service? The online chat always says "busy" and they don't respond to feedback because there's too much volume. Well, yeah, that's because there are thousands of us trying to get someone HELP! I'm ready to scream. What kind of company offers no working customer service. Pay for it...are they kidding? Ever since I upgraded to the new Yahoo mail, I've had all sorts of problems. Aaaahhhhh!

    laursamp 9/27/11 2:06PM
  • Ever since I got this new email stuff I have been having problems with it. I can not even empty my spam or read my email without getting interrupted with a code of some kind or another. So it is really starting to make me had this email at Yahoo when before I used it all the time. I did not talk to anyone because I do not think you should have to pay $42.00 for something that is not even my fault.

    debra_widell@yahoo.com 9/26/11 1:03PM
  • We have several yahoo Mail accounts, and Yahoo has already forced us to "upgrade" two of them. They are now threatening to do the same to the main account, and Yes, I did use the word threaten purposely. They have made it impossible to opt for another choice. When the change is made, the account is next to impossible to use. I plan to change over everything and leave them with the Spam, which they seem to love. The trouble is the time that is involved. I detest this new toy and resent the whole thing more than I can say. Do they never respond to customer feedback?

    mtnlrl22 9/26/11 12:10PM
  • I did the upgrade on my e-mail well ever since I have done this I go to get on my computer to get my mail the so called great YAHOO.COM IS NOT RESPONDING. I hit the help button and they want 38.00 deposit and a credit card. I have got no where in 2 days now. is their anyone that knows what is going on.
    antnea5

    antnea5 9/26/11 9:21AM
  • I tried contacting yahoo customer support 2 weeks ago and still haven't gotten a response. They locked my account without telling me or giving me a chance to appeal. I hat yahoo and I'm never using anthing related to yahoo ever again!!!!!!

    Yahoo sucks 9/25/11 8:31PM
  • This is undoubtedly yhe mmost depressing attempt to aleviate a problem tha I have had. I cannot get any answers to my questions,no clear cut avenue to a solution. If there was a way to get out of Yahoo I would do it ina heartbeat

    marcie 9/25/11 7:04PM
  • My Yahoo Plus POP stopped working on any POP3 client. I have contacted Yahoo multiple times and they refuse to fix the problem with their service. It appears that they refuse my username and password whenever I try to connect and they will do NOTHING to fix this problem.

    To make matters worse, my wife's Yahoo Plus account works perfectly but, they won't own up to the fact the it is a Yahoo problem.

    meeby 9/23/11 6:37PM
  • I haven't been able to get into my yahoo email account for three days now !!!! You call the above phone number you will NEVER get a live voice!!! I waited on hold for 47minutes and I just gave up!!! Why in the hell does yahoo lock up accounts for this many days??? My folks are telling me the emails they sent out to my email are coming back to them stating no such account??? WTF!!! I have had this account since 2005!!! Yahoo.... Thanks for the GREAT customer support! NOT!!!!!!!!!!!!!!!!

    marksmagna1 9/23/11 7:48AM
  • The Yahoo Service leaves a Lot to Be Desired, if I experience any more problems then I shall vote with my Feet !

    Anonymous 9/22/11 2:17PM
  • My only goal is to CLOSE MY ACCOUNT. I cannot do it online as I have done before. I get an error message asking me to contact Customer Service. There is NO SUCH THING at Yahoo. They have no Customer Service!!!!!

    What is happening?

    jj5306 9/22/11 5:43AM
  • What I need to take care of Is too difficult to do on my phone. Have no computer to deal with it. The ability to get through to a person to deal with it on the phone Totally sucks. You can't hardly understand what the recording is saying Because the voice quality is so bad. And you're not ever able to get through to anyone. It makes a person want to use another service.

    Anonymous 9/21/11 10:18AM
  • I have forgot my password, and i also forgot the security second question being asked because i didn't know that this type of question was being asked at the time of registration. i have spent more than 48 hours to reopened but i couldn't.

    vimal 9/17/11 9:34AM
  • Worse customer care I've ever dealt with, my account has been compromised and I cannot access it to change anything. This is the second day, can't wait to get into it because the first thing i'm going to do is terminate it..Bad, bad business here...

    Anonymous 9/17/11 8:50AM
  • I used yahoo business service and canceled my contract before the end of the contract and they still charged me and would not refund luckly my CC company refunded the money. DO NOT USE YAHOO BUSINESS SERVICES!

    John 9/16/11 12:56PM
  • An account that I used ages ago got hacked because I forgot to delete it. The password and security question was changed so I couldn't do anything to reset the password. I call Yahoo and sit on hold for a half hour so they can tell me they can do nothing at all since I don't know the answer to the security question. How the hell am I supposed to know the answer if I didnt set that question??!

    Anonymous 9/16/11 7:44AM
  • The customer service chatline has been "unavailable...status: offline" for the past week. WHT?? I know I have the correct ID, PASSWORD & SECURITY ANSWER but I cannot get into my mail. Now, I've been locked out for 12 hrs. then I can repeat logging in and going in circles again. IS ANY HUMAN BEING WORKING AT YAHOO THESE DAYS???

    Anonymous 9/16/11 6:50AM
  • Yahoo???
    Well what can you say that would be positive about Yahoo mail?
    Nothing is the short answer. It's like trying to do the "Butterfly Stroke" over 100meters in a pool full of treacle when you have a problem with it. It seems that everything is the fault of the user when you contact some-one at yahoo help desk.
    Once I solve the problem I have at present and retrieve the info I need from my account it's "Bye-Bye" Yahoo for me.

    sol 9/15/11 9:11AM
  • Can't Yahoo have one centralized customer care for their Mail, Messenger and Voice services? I was online for 4hrs with 4 different reps who passed me on from YHelp YMail to YMessenger to YVoice and then to YMail again. Had 2 issues: log in to Voice and no email notifications for voice messages in my Call History. Stated both issues with each rep to be told they don't handle this issue and given a link to another YHelp customer care. My log in issue was resolved after the 3rd rep. The last rep told me that there is no solution for my voice mail notification issues though the engineers and specialist are already of this problem. What the heck? Why didn't just the 1st rep say something instead of passing me around? Nonetheless, still can't listen to voice mails for OVER A MONTH now! Their recommendation? Another upgrade which I think was the cause of the issue in the first place? Why recommend upgrades when the different services are not compatible with each other? What's going on? Anyone know?

    Frustrated 9/15/11 1:14AM
  • 879 comments all bad, maybe we should quit yahoo n go to a different mail server. One that can fix problem, with a customer service

    Anonymous 9/14/11 8:40PM
  • Yahoo don't know the meaning of Customer Service. I haven't been able to access emails for 3 days now and despite 5 uses of their contact form and three phone calls, including 2 to living beings - no one from technical support has bothered to get back to me. The consequences for me are going to be terrible. This is my main business email. Appalling.

    Heidi S 9/14/11 11:26AM
  • I tried to call few times, is always busy.
    Plus I am calling from Europe.
    My account is blocked plus I am not sure what is it my password since I changed few times.
    My email is miryanamira@yahoo.com but I cant log in.
    My other email is anatruth3@yahoo.com

    Thank you

    miryanamira 9/14/11 10:30AM
  • What is going on?????? I keep getting a sign-in error, I don't recall changing my password but Ok...let me attempt something #BOOM error page. Let me click on help, okay, several options then #BOOM error page. That happened 7 times. Forget it let me just set up a new account - #BOOM error page!!! Clicked "contact us" I get options on how to help myself. I had to GOOGLE yahoo's contact number on the phone with automatic system for 3minutes after pressing 1, then 2, then 1 again and holding and BOOM!!! Automatic system says "we cannot help you at this time, go to Yahoo Help.com" WTH!!?? AOL. I'm sorry I left you, here I come back on bended knee!!!

    msaries330 9/14/11 8:21AM
  • I tried to ask a Yahoo! technician a few minutes ago about a problem, I got as far as being assigned to a technician named Ryan H. and continued on giving my $38. payment on a credit card 3 times only to receive ERROR, 3 times...I do however have a confirmation # from Yahoo! When I tried to get back to the page after another ERROR page popped up there was a technician from TOYOTA??? asking for my question, what the hell is going on? I'd better not see a charge on my credit card for any of this BS!

    Norma 9/14/11 7:43AM
  • I keep getting error code 2 today and it says this "ymws:Server.MailboxOpenFailed"

    What is the problem here. I have 2 yahoo email accounts and I can access the other one with no problems.. My main yahoo mail hasn't worked all day.. What a joke!!

    kris044 9/13/11 7:18PM
  • Yahoo has TERRIBLE customer service, we are moving our website hosting and e-mail for our company as soon as we can get it fixed.

    FYI, we have been a small business customer since 2004.

    Yahoo is not a good company and would not recommend them to anyone.

    Velstar 9/13/11 8:36AM
  • hi, i need help pleas, i cant go to yahoo mail or messenger in my computer, yesterday i chat with this friend with this id"riazi110" then blocked my yahoo. i don't know why?


    This content may come from external website
    and may not conform to your laws. You are fully responsible for your access to and use of this application and content.

    hiva92 9/13/11 7:10AM
  • ive been locked out of my account now over 24 hrs my password was right to begin with why cant you ask me my security setting questions so i can reopen my account im very frustrated at this point if im made to wait another 12 hours ill just cancel all my yahoo this is silly was told originally 12 hours and now its been over 24.account is aka.jackstraw@yahoo.com

    aka.jackstraw@yahoo.com 9/11/11 9:40PM
  • I'm not paying for a service to have yahoo system fix my email account. its their program that keeps locking me out and not taking my answer for the questions.

    Anonymous 9/10/11 7:49PM
  • was put on hold for an hour and a half then hung up on. MY email was hacked and i can't get them to change my password. Worst service I've ever had.

    Anonymous 9/10/11 2:07PM
  • I don't like not being to get personal Customer Service with my Yahoo. I keep getting 404 errors and 414 errors and a purple line stating I can't log-in to websites and so many other glitches that are driving me crazy and can't get any help from Yahoo now because your automatic message on the phone says you no longer give personal service. Just another reason I hate the Internet!!!!!!!!!!!!!! Tried finding the error fixes and you don't list them.

    KrystalKlear 9/9/11 3:16PM
  • I am currently trying to get them to tell me why they have disabled my account for no reason for a 2nd time in 10 years. The last time it took a few days, this time its been about 3 weeks. I'm still waiting. Customer service is terrible, no telephone number or live chat for the department that handles this area only emails that take 24+ hours to reply. The only reply you get is your account has been disabled for violation, this was what I get no matter who I email. I guess I violated their policy by reporting what was actually a violation a phishing scam. Ok Lesson learned Yahoo, Don't bother reporting legitimate violations and better yet never use you again.

    So Done with Yahell 9/9/11 1:55AM
  • The absolute WORST customer service I have experienced anywhere! Total disregard for my problem, endless phone loops, endless recorded messages and NO email response after 5 attempts in 5 days. This company is absolutely horrid and I will be changing my business and personnel accounts away fro yahoo ASAP!!!!!

    rlbammo 9/8/11 7:20AM
  • i have a hard time getting into my yahoo mail becaue of the launch of the new mail and having to do the ignore the launch and get my mail then i get i have to download ie9 whats with that or where do i go for this will it help me

    Anonymous 9/7/11 5:09AM
  • It is hard to imagine a company existing with such complete disregard for customers. My password was not accepted and then Yahoo asked "Where did you go on your honneymoon?" Since not being married this is not a question I would have answered. I have made over five calls to YAHOO CUSTOMER SERVICE with a TOTAL WAITING TIME OF OVER TWELVE HOURS and when asking for either a different question or a representative that I could understand, they disconnect the call. All my medical, business and personal mail are on hold and possibly lost because of Yahoo's poor service.

    Anonymous 9/6/11 2:13PM
  • I am totaly frustrated with Yahoo tech support. My acct. was captured and corrupted 12 days ago and after 5 attempts to resotre my account, largely speaking with someone in India My acct. is not working and I have lost everything that was connected with my acct. I am currently on hold awaiting to speak with somneone. My first request will be to speak with somneone in the US so I can understand the person (hopefully) and will have a good phone connection that will not cut either one of us off mid-sentence. If my account information is not restored, I will close my Yahoo acct. and change to a different site. This experience is totally unacceptable. Yahoo needs to do better!

    Anonymous 9/6/11 8:06AM
  • I was asking help and was directed to a site asking how much I would pay withthe option pf a $48 fee.........I did not realize that all my trouble signing in were a marketing scheme, I will not use Yahoo for anything anymore, thanks guys.

    josada.geo 9/6/11 6:41AM
  • WHY THE HELL DO U ASK US FOR OUR INFORMATION IF U DON'T INTEND TO CONTACT US!! I HAVE EMAILED NUMEROUS TIMES ABOUT 2 PROBLEMS. ONE I NEVER RECEIVED A RESPONSE ON AND THE OTHER U GIVE ME THE DAM RUN AROUND!!!! WHAT THE HELL DO I NEED TO CANCEL ALL AND ANY ACCOUNTS WITH YAHOO! CAUSE YALL ARE SORRY AND SLACKING!!!!!

    LOVELY 9/5/11 9:04PM
  • Ever since Yahoo update it's mail, I Cannot access my yahoo mail via my home computer!!

    I could only access through my iPhone!

    Hence I DO NOT set any security question nor answer ... I can't even contact customer service, because it would not allow me to submit !!!

    Please provide me with links to my iPhone so that I could close my email account!

    Anonymous 9/4/11 2:15PM
  • Why is it so hard to get an email response.
    Have tried for many years to find out why my previous account has been de-activated and what's needed to re-activate it. I only get "bot" replies and links letting me email "in circles".
    Certainly no way to let me advise yahoo to my friends...

    pissingskunk 9/3/11 5:31PM
  • I complete agree with many reviewers here. Yahoo Customer Service is full of jokers. They dont address problem. You can report it to Govt agency.

    cheatedbyyahoo 9/3/11 12:59PM
  • Cannot read any of the articles on the home page while signed in. Continuously get "Bad Request". No answers from Customer Service for two weeks. If Yahoo is having tech problems - the very least it could do would be to post this up front on the web. Maybe complaining to the paid advertisers would generate some interest from Yahoo.

    Galasso 9/2/11 7:37AM
  • I have been trying for 3 weeks to get in touch with customer service. It will not accept my password and then when I go to my secret questions , it denies them. I know where I spent my honeymoon and I know the name of my first dog!!!!! What in the world is going on. I cant believe that customer service could be so bad. I would suggest to anyone with a problem tht is unsolved to look up the name of the CEO odf Yahoo and write her a letter.
    they are located in Sunnyvale, Ca. Address can be found under CEO listing of Yagoo. I cant believe a person in charge of any company would allow their customer support to be so terrible. Mrs. Bartz should be ashamed of herself and evidentally none of the CEO's board of directors care enough to read these comments!! I am so disgusted so will just write a letter mail it in a large clasp envelope , insured and have them sign for it so I know if it even got to the office. We will see what happens! Good luck everyone. queenie Good luck with filling out the information below for them to get in touch with me sincew I cant get into my e-mail to receive a reply!BIKQ

    Queenie 9/1/11 8:58PM
  • Horrible, constant lagging. The servers act like they date from 1995. Customer service is nonexistent. I have some accounts that refer to my Yahoo! account, so I keep it. But if I could go back in time I'd have nothing to do with Yahoo!. The message boards are full of racially charged, hateful posts. Avoid Yahoo! at all costs.

    Sigh 9/1/11 12:33PM
  • Yahoo does not have technical support. All phone numbers are endless loops. They have eliminated email support as it is not listed. Contact information is a endless loop.

    As soon as I can, I will switch my Co. info off Yahoo.

    Rob 8/31/11 8:38AM
  • The number refers you back to there website, which in my case is in an endless loop. Need to talk to someone --a person.

    patriciajphilli@yahoo.com 8/31/11 7:57AM
  • What is customer service or support to Yahoo when they don't provide it. When I sign in it does not recognize my ID. I have been waiting three days for a response and now I am afraid e-mails that have been sent to me pertaining to potential jobs have been compromised because of their slow response. I guess nothing in this world is free!!!!!

    I DO NOT RECOMMEND YAHOO!!!!

    Kristi 8/30/11 2:08PM
  • I keep getting "Sorry, Bad Request.
    Your browser sent a request that this server could not understand.
    Size of a request header field exceeds server limit." when I try read any artical on Yahoo News on my laptop when sign in to my account. If I sign out I can read them but not put comments on articals.

    I sent multiple service requests to Yahoo who never fix the problem. But, they are happy to send me an email 48 hrs later asking me how well they did fixing my problem.

    Well I can however read and respond on my work desktop. I have now come to the conclusion that yahoo is sensoring users by their IP address if they do not like your comments. This all started after I put a comment listing all the entitlements that Welfare Section 8 gets free on my tax dollars. In the same comment I then showed how our government is wasting money trying to get rid of their budget by Sept 30 buying over $40K in artwork for a military base and other unnessary items during the time that they did not want to cut their government budget.

    It seems that Yahoo is blocking all of us who are trying to show the truth to others so our current President does not look like a wastfull spender. I know of others who are also blocked by Yahoo and all this started after commenting. Never swore or put anything improper. This has been going on now for 4 months with no answer from Yahoo tech support.

    I pay AT&T for my internet access and my email account is paid to AT&T who subcontract to Yahoo. As a paid subscriber I do not feel this is right.

    Anonymous 8/30/11 2:06PM
  • Not haveing live tech support sucks why have yahoo??? my system now is screwed do too down loading your new yahoo. and now you can even get live help this is crazy what happen to good old fashion help for some one you people suck!!!!



    Calvin Mangum

    calvin.mangum 8/30/11 11:29AM
  • I am very disappointed in Yahoo's customer service or shall I lack thereof. I have spent over 6hours on the phone with them the past couple of days and was put on hold for over an hour! Very disappointed! I yet to get into my account due to not remembering an asnswer to my secuirty question #1... I answered security question #2 and can asnwer anything about my acct BUT, they still will not re-set my password for me. What the heck??? ERR and UGG!!!anyone else suggest anything to get further along? I am thinking of going to see a lawyer to get this resolved due to the fact all my work is through my actual email, contacts, etc...
    a VERY disappointed & frustrated yahoo account holder :(

    Anonymous 8/29/11 11:37AM
  • Yahoo Customer Service is a joke. I've tried to 'Contact Us' area on the website three times. I have yet to receive a reply. I called and got through to a live person yesterday. She said she was resetting my password and sending it to me. I still have not gotten it. I found 2 email addresses for Yahoo. Neither one of them work. I tried calling again today and now they are not taking calls. All you get is the automated recording telling you to use the 'Help' section on the website. Which I already know is a waste of time. Does anyone know how to get in touch with these people? I really need my password reset now.

    Anonymous 8/29/11 9:32AM
  • yes yahoo is a poor supporting system, you have problems with them and they run you in circles and want you to pay for a service that they should be providing to you for using their product and solving the head aches these are causing us. Google does a little bit better this is extortion to use these service. This is not how to run a company thinking of dropping yahoo.

    flyboymesa 8/27/11 9:54AM
  • This is not working and I'm sick of trying to contact Yahoo and not get anywhere. I don't feel i should have to pay to get an answer and calling by phone is not working all you get is a stupid answering machine and I want to talk to a person without having to pay more i have yahoo. mail plus. I am seriously thinking of cancelling my account with you. An very unsatified customer

    Anonymous 8/27/11 4:20AM
  • Yahoo is the dumbist company. Tried to change my credit card from old to new credit card to pay for e-mail. Yahoo directions send you in a circle without being able to contact a person. Received an e-mail with an address. Sent an email. Told that that address does not exist and sent back to Customer Care with did not help me. Only when I came to this site and located a phone number was I able to reach a person in India (exporting jobs)was I able to get help to pay for & save my account. It was the most confusing, convoluted and intricate effort to change my credit card account. I told the CS rep that I think the management at Yahoo are halfwits and still do. I will look for a new e-mail service. All Yahoo wants to do is take your money to pay the CEO's salary and to hell with you!

    Brilliantman 8/26/11 9:04AM
  • I am going throught this crap every time I sign in....why??????????? this is burdensome and not worth my time for Yahoo,,,,I am totally put out with this yahoo address. When I sign up for you to keep me signed in, then that is what I mean. I don't know my password everytime and I don't keep up with what all you ask for each time.....That takes time and effort. If you are not going to sign me in each time then good bye..

    Anonymous 8/25/11 9:42PM
  • HOW DO YOU GET ANYONE ON THE PHONE AT YAHOO????? NEED TO ACCESS MY EMAIL FOR IMPORTANT MATTERS AND CANNOT DO SO DUE TO PASSWORD PROBLEMS.

    FLALANG 8/25/11 1:01PM
  • This service not very good. Your customer care name sent me to a help site for faster service. Your just ask site wanted $38 to answer my question. That is seriously ridiculous.

    I left my email below but I'm not exactly sure why you need that when I can't access it D/T my password not working.

    Anonymous 8/24/11 5:10PM
  • Your web site is terrible trying to get to customer service is so impossible it directs to so many different sites. It is like you do not want people to complain or ask questions why do you not make it easy for people by just having to hit a button to file a complaint or send an email to you people thats why I do not use yahoo much anymore msn is much better

    arthurlamora@ymail.com 8/24/11 1:35PM
  • This companies customer service is NO help at all. All they do is waste your time on the phone. They put you on hold more times than actually helping you!Then they hang up on you after you have spent all that time and energy on the phone getting no where fast!! Does anyone know how they can get access to there acct if you can not remember the answer to your security question?? HELP!!!! Once I get in, I will be switching to another company.

    Anonymous 8/24/11 12:38PM
  • Yahoo is like too many other pure Internet companies that exist like a blackhole hidden within some cosmic dust ball. The funnny thing is that have actually identified a model to generate revenue via ads and Yahoo stores.
    Like many Internet companies they hire all these red face Brainiacs that know two more keystrokes than the average user and have earned a BS degree from some college. For the record in this case BS is NOT Bachelor in Science.

    Then they hired Carol Bartz who apparently wouldn't know customer service from a bag of dog droppings if they served it to her for dinner. But hey, she a woman and they are in vogue as company CEOs after they organized and gender battered the entire corporate community.

    The moral here is "don't expect good service from almost any web portal company because most of the people running these shells themselves have never worked in a position or company where customer service and experience outweighed their compensation package or resume. Thank God they aren't working in the operating room.

    RS
    Los Angeles

    ronjon 8/24/11 12:22PM
  • Me too! however I have sent 4 messages to Yahoo over 4 weeks. NEVER received anything except for the first initial generic automatic email stating the first email was received and would be" handled.

    This is the 5th time this has happened.

    My problem: locked out after "possible account comprised" does not accept password, will only give one security question. Will not recognize answer.

    Hoping the phone call works. my husband and I spent hours and hours trying to fix.
    If this does not do it will cancel everything with Yahoo and tell everyone I know of the problem.

    i_am_dddddiana@yahoo.com 8/23/11 4:34PM
  • I, too, got locked out of my account. I sent 3 messages that said they would be answered in 24 hours. They were NEVER answered. I finally set up a new account and now when I send to multiple addresses they say unble to send. What kind of a company is this anyway?????????
    Ratings I had to put Doesn't Apply as there was no good answer. You can't rate something when you can't talk to a tech.
    Another unhappy customer!!!!!!!!!

    llmeek55 8/23/11 8:08AM
  • Yahoo is terrible, they don't even answer the phone. Everytime I try I am hung up on. I was hacked and when I try to change my password it sends me to my att.net account and when I try to change it there it sends me back to my yahoo.com account and over and over and over again the back and forth. I am frustrated and not a happy camper at all. So how do you get help with yahoo, att says to contact yahoo but they don't respond or help in anyway.

    dmcdoll 8/22/11 9:30PM
  • Yep...same here! when you call the customer service line you hear all kinds of different messages and whe you finally hear the message that you are getting transferred to a customer service representative, the line goes dead. I have sent multiple e-mails to the help support line without any responses. No way to treat customers at all. Very sad.

    Anonymous 8/22/11 11:36AM
  • Yahoo customer service is the worst I have ever had to deal with. They hang up as soon as you get on the line for a representative. They need to be brought to court over this inability to help with the hacking of people's accounts.

    miami1463 8/22/11 11:32AM
  • I am not tech savy but also got locked out of my email with yahoo and they would not go to the second question even though I know I was right for the first question, they rejected it. I did find -- after a long time how to send them an email to customer service. Do you think they contacted me-- duh-- NO. I think we should all sign out of yahoo and go to gmail or some other service. It is a pain to change emails but yahoo new mail sucks-- too slow, complicated. etc. They only listen to one thing-- their ratings. It is hard to send messages, and everything looks upside down. I just have to find a way to click out of yahoo. Obviously they do not want us to look at their advertisers.

    lakebruincamper 8/21/11 5:08PM
  • I apparently didn't enter the right password to get my email , it asks for my alternate email and sends me a msg to it (google) to click on reset my password, when I do that it opens a box ( About Blank) ????? how do I reset my password???
    Since Yahoo changed their email I've had nothing but problems!!!
    Reading the comments here I would like to know how people even get to contact anyone at Yahoo Customer Service?????

    Anonymous 8/21/11 4:51PM
  • Worst service ever!!! LAMEST automated
    responses and a sad version,pathetic version of what "customer service" is supposed to be. Truly bad!!

    Anonymous 8/21/11 10:37AM
  • i have been locked out of my account! i need it to get information about freaking college and i can't get in. what the heck is going on????? getting sick of it. WHERE IS CUSTOMER SERVICE? I HIT THE CUSTOMER SERVICE BUTTON AND IT TAKES ME TO THE LOG IN SCREEN. WHICH I CAN'T USE. YOUR CUSTOMER SERVICE SUCKS.

    Anonymous 8/21/11 5:09AM
  • I was treated very badly today by a yahoo customer service rep in another country! They would not transfer me to America and she was speaking Indian. There is a policy in America that protects us for these people who constantly refuse to help us. They are suppose to transfer us back to an American customer service office if we request but they rarely do and most of the time the just hang up on us. Or more annoying they put us back on hold. I held for two hours today WOW! Great customers service YAHOO!!! I have not only experienced this with yahoo but other companies as we, like ATT. They are rude and never helpful! This is annoying and I wish that we could take back our own customer service in this country! I can see that I am not the only person who has been treated this way by Yahoo, and I hope they read these comments and one day change the way they handle their customers. It is really unacceptable and until more people take the time to write in and complain, I am sure it will not change!

    Heather 8/20/11 9:20AM
  • Yahoo I think is the most Retarted site in the United States. Just recently, after being unable to acsess my email account after typing in the correct username AND password multiple times, I decided to click the Cant acsess your account? button after following very vaugue and terribly made instructions it told me to check immstupid@yahoo.com. This arrogant system automatically thinks I am the problem, not Its shabby system. Even through that, it insulted me. If you are looking for a good email search browser, news site etc. Never chose yahoo! It in every sense of the word SUCKS

    Anonymous 8/18/11 8:08PM
  • As typical with all these so called high tech companies like Yahoo...they all hide behind the internet and it make it impossible to actually speak to a real live person over the old fashion telephone to solve customer service problems....the internet, e mail, cell phone, etc...have not advanced the planet it has only added stress and frustration to people lives. Microsoft, Apple, etc...are making billions of profits from people because customers are not demanding excellent customer services from these types of companies. What other product do you buy after you get it home you find out the product has flaws, it requires a fix to work properly, and when you take it in to get fixed, there is no repair shop to take it to, you have to go on line and or chat on the phone after pressing numerous numbers and being held on hold for hours you finally reach some clown in another country who cannot speak English. The way these companies operate is a scam...if they were selling real actual products in the real world they could never exsist with this kind of poor customer service levels. These companies laugh all the way to the bank because they know the younger generation will tolerate they way they do business.

    Oldfashionguy 8/18/11 9:15AM
  • There is no technical support at Yahoo. I want to speak with a live person and I'm told by an automated voice that I must go online. This is not an acceptable way to treat customers.

    Anonymous 8/18/11 7:00AM
  • I would say the customer service was bad, but it is actually nn-existant. I just cancelled all of our business email accounts using Yahoo and switched to gmail. The actually help. No wonder Yahoo stock is in the toilet.

    jasss22 8/18/11 5:53AM
  • I was told to hit accept by tech. so that I would not be billed again, in confusion, I did so. The tech was not able to help me, I still left in the same place I was when I arrived. I printed the page with the tech's response by clicking accept, you will not be charged again. I do expect a refund, or I will use this printed copy as my proof.

    respectfully,
    Julie

    Anonymous 8/17/11 9:22PM
  • Your service and customer support sucks. I am locked out of my account for over 24 hours. I cannot access my email and without remembering my answer to the damn secret question I keep going in circles. I need to access my account NOW. My ID is odette.mina

    I NEED MY ACCOUNT NOW,

    Anonymous 8/17/11 7:02PM
  • I did all the waiting and wading through messages and eventually got hung up on by the automated system 3 times in a row.

    This was after pressing 2 to get to a person. Apparently they are having a lot of problems with passwords and hacked accounts. Thats what happens when you sell your client data.

    This is pathetic and completely inexcusable.

    Fed up 8/17/11 4:32PM
  • FYI: They don't offer technical assistance via the phone.

    annoyed 8/17/11 12:39PM
  • Customer support was horrible. I have been locked out of my account since Saturday 8/12/11. I already had to change my password because they said my account may have been compromised. Now they have blocked me out completely citing post abuse. I only use yahoo for mail and fantasy football. I have emailed abuse dept several times and have received no response.

    Anonymous 8/17/11 6:59AM
  • I waited nearly 40 minutes on hold with the same stupid message repeating over and over and over and over and over again. Then I finally got on the phone with someone. She was a nice lady but it was hard to understand her. All I wanted was my password back. I told her the contents of my email to show that I've already been in the damn email and that I know the answer to my first security question and I need to know the answer to my second one. She kept on saying "it's confidential and I can't tell you" when it's MY DAMN EMAIL. Basically I went around in circles until I just gave up. The customer service needs to be more freaking human. I'm going to call again and I really freaking hope they actually help me out and give me my freaking password back instead of wasting an hour of my time.

    dhovanessian 8/16/11 6:54PM
  • sucks! unbelievable 45 minutes. disconnects me on purpose!!!what can we do? my email is on all my business cards. help

    marykat99 8/15/11 1:54PM
  • This is the worst experience I've ever had with customer support, and that includes Verizon and the DMV! I spent an HOUR on hold late last night , listening to the same stupid message tell me that "the next available representative would be with me momentarily" before I finally hung up. Today during normal office hours I tried again and spent 20 minutes on the line listening to the same BS before it disconnected me.

    THIS IS NO WAY TO RUN A COMPANY.

    My issue is NOT THAT DIFFICULT, but no one has picked up a phone to find that out! I just want my hacked account closed down. This is so frustrating -- I'm switching to Gmail.

    hiri 8/15/11 12:57PM
  • I have wasted about 7 hours this week on hold waiting for customer help and have no resolution to the problem. I don't know if yahoo.just answers is part of yahoo but they charged me $50 to tell me the problem that I am having is not possible to have. Then they told me yahoo must have shuttdown my account due to lack of payment. Also not true. Tonite -after waiting on hold for another hour, the customer service tech support person disconnected my call while I was on hold waiting for her to get help. When I called back, the tape loop explained the office was closed and I should call back during office hour (in 2 days). It has been 9 days since I could access my email and email addresses. I followed all their "steps" to report and correct the problem. Twice I have been told the problem was fixed and it was not. I have been promised return calls and email responses not one ever came.

    Liz 8/12/11 7:04PM
  • On the phone on hold for a half hour, some heavily accented person answers, asks my name and tells me to have a nice day and hangs up...What the hell kind of service is this..????You guys are the ultimate screw job..can someone call me at 831-794-4988 please?

    Anonymous 8/12/11 3:38PM
  • this is f^&in ridiculous,,i need to make a 9.95 payment and u people want 40 dollars to give me a damn # r u CRAZZYYYYYYYYYYY

    VICTOR 8/12/11 2:23PM
  • There is NO POINT in calling this number!! Live phone support is not available for ANYTHING(except billing), it will tell you what to do on the website and then disconnect. RIDICULOUS!

    fammail455 8/12/11 9:09AM
  • I have called the service number at all hours including 4:45 AM only to be told that there is an exceptionally long wait time.
    I tried to use the email system and was told I would be charged $38.
    I can't pull up my contact list when I use the BCC box as I did before. I want to pull up the entire list and click and hold shift and click again further down the list to pull up a group at one time.

    Anonymous 8/11/11 1:49AM
  • No customer service. As a result of their horrible transition to a newer software version, I can no longer access my account. I'm finished with Yahoo.

    kedf76 8/10/11 2:27PM
  • Terrible customer service! When I called they kept saying if I waiting for someone to answer it would a long time and then the line went dead. Unbelievable!

    Don 8/10/11 2:05PM
  • I've had it with these 'clowns'. No phone answer, cannot access email account (which I've had since '09). No customer service response. This is the worst, I'm going to G-Mail. Special Notice, be careful, as they want to charge you $58.00 to fix their problem; and when you say 'No' they tell you "too-late"; we'll see about that. ha. I complied with all their up-date demands and have ended here; more screwed than ever.

    idhrseman 8/10/11 2:04PM
  • this is the worst customer service i have ever attempted to access. nothing works to access my e-mail account. the two alternate e-mail addresses you have are not in service. the site doesn't recognize my answers, and sence i can't get into my account, you can't send me anything i can read.. how unprofessional can you be? i don't doubt you have an inordenant amount of
    calls.

    dian brown

    dian brown 8/10/11 1:52PM
  • Trying to recover my password as I can no longer log in to my email. Calling yahoo was absolutely no help whats so ever. The young lady simply ask me the verification question that you can do yourself and it still wont reset your password.

    Anonymous 8/10/11 12:42PM
  • This is bull ..... My contacts all disappeared and customer service hangs up when I try to contact you !!!!

    Anonymous 8/10/11 7:43AM
  • YOU DO NOT HAVE ANY PHONE, EMAIL OR ANY OTHER KIND OF SUPPORT. YOU ARE THE WORST COMPANY I HAVE EVER TRIED TO DEAL WITH. PLEASE REMOVE YOUR FULL PAGE AD TRYING TO GET ME TO USE THE "NEW YAHOO" I AM TIRED OF HAVING TO CLICK ON "NO I DO NOT WANT THE NEW YAHOO" BEFORE I CAN CHECK MY EMAILS. ARE YOU SO BUSY TURNING OVER OUR WEB HISTORY TO THE FEDS YOU CANNOT TAKE CARE OF YOUR CUSTOMERS?

    ODESSACONTESSA 8/10/11 7:24AM
  • I have sent numerous requests to customer service about my account for which I have forgotten both the password and the answer to one of my security questions. I have not received a single reply -- not even an automated one. And I don't know why. Even an auto reply would have satisfied me -- for a while, I guess.

    Anonymous 8/10/11 6:45AM
  • PLEASE help! Yahoo is my only connection to my hero in Afghanistan! I've had my Yahoo account for 8 years and have NEVER had to change a thing. When I was asked a security question (thinking I may have possible forgotten my password and giving Yahoo the benefit of the doubt)I was asked where I went for my honeymoon! I've never had a honeymoon so why would I have used that question as my security question. Clearly not my security question. I've been unable to get connected for 4 days now! Frustrating.

    kelly 8/9/11 7:57PM
  • all of a sudden they want to change the home page. I downloaded Internet Explorer 9 and now I can't get into my mail. I'm prompted to click on restart after downloading and after restarting it goes back to the first page again, I'm going in circles. I did call the 1-800 number, what a laugh! This is BS!

    bcloud043042@yahoo.com 8/9/11 4:23PM
  • Customer service is......
    THERE IS NO CUSTOMER SERVICE!!!
    I have been disconnected when I call. The live chat on the web site is either "busy" or "offline"...try again later. I submitted a request for help through a link I came upon accidentally. The response was I would hear from them with in 24 hours. Still have not heard anything. If I want to put down a $38.00 deposit (fully refundable if I am not satisfied with the answer) I can get help from yahoo.justanswer.com. Would I really be refunded?? I doubt that would happen.

    Yahoo- get your act together.

    concerned long time yahoo user 8/9/11 3:40PM
  • VERY BAD CUSTOMER SERVICE

    paulbhandal 8/9/11 11:00AM
  • What customer service? It appears they fired the entire department. My account got damaged two weeks ago. FIVE customer support requests submitted, none answered after the automated response. I switched away from Yahoo and sent the CEO a letter asking them to re-establish their customer service department...or get rid of the one they have if she thinks there already is one.


    Took me 14 years at Yahoo to discover their service is worthless. Yeah, I'm a little slow, but I am spreading the word fast.

    IB_John_Q_Public 8/8/11 2:42PM
  • Horrible, horrible customer service. They take forever to respond, often they do not even respond the first or second time, and when they do it feels like they didn't even read my issue in the first place! I have to open so many tickets on the same issue because they don't answer my question! The worst customer service on the internet, I swear...

    sofreakingbad 8/7/11 6:12PM
  • This stinks I have been trying since you had me update to get someone to help me. You just keep sending me to the same place. Every time I go to my new e-mail internet explorer comes on and says it had to abort operation because it would not launch. I don't know why you couldn't leave well enough alone . I am really ticked off at your site'

    Anonymous 8/7/11 1:35PM
  • Yahoo service has been porr to non-existent with regard to the new UI. It is not only slower but attaching files is a problem along with many other issues which I reported. They won't allow users to switch back to the working one. I pay for the service and still get no help nor a service rep taking my comments, the chat line appears online for only about 4 hours,
    I used this since it was created and feel that Yahoo has been using us as beta testers. Do you realilize the problem of changing userid after more than a decade!

    jjroth 8/6/11 6:07PM
  • Been having the same problem as everyone here. Couldn't login for about 3 days now, starting Aug. 3. Yahoo website and customer service completly failed me. No luck.
    I'm completly dissapointed with Yahoo.
    -Hamooda

    Hamooda 8/6/11 2:04PM
  • Poseted this once and now im going to do it again.. After 2 hours of waiting on hold i fially got to talk to a person and thats all i'll say.. ( wish i understood spanish and she understood english).. Yahoo is a dieing breed.. They didn't seem to give a flying F**K that i'd been hacked.. Wanted me to send in a goverment id and all sorts of other crap.. Yahoo is working for the bad guys i guess..

    CHAWDOG 8/5/11 5:13PM
  • I cannot access my yahoo account for the past four days. It doesn't recognize my id username and password... so that pretty much says I cannot get into my emails. I've been trying for days, hours to reach via phone and computer to contact representative... no freakin' luck.. YOU SUCK!!!!! and it's bull that to get an answer you have to pay for it!! NO, I DON'T THINK SO!!!!!!!!!

    disguisted with yahoo 8/5/11 5:09PM
  • Wow, yahoo customer service really sucks!! I've been on the phone forever and keep having to listen to some stuck up lady saying how busy everybody at yahoo is, umm well maybe they need to hire people in this country "the great USA" unstead of hiring out their sevice overseas...

    Anonymous 8/5/11 4:33PM
  • This is very inconvenient, and now I find this page to just make matters worse.. I had an email one day and then poof I can't access ID or password.. I have tried to figure out how to fix it, tried to contact yahoo by email, but oh wait, I can't as I don't have an email now.. haahah I suggest that if you screw with people's accounts, you at least have DETAILED instructions so they can fix it themselves.. Now I probably have lost all my email contacts and I don't have any mail right now.. ughhh, I just want my email back !!! Think you could have more people to handle these calls so everyone can have their emails back ??? just an idea. I cant fix it myself, because you dont have the correct solutions to make that possible. I am very frustrated and I know I wont be able to ever talk to customer care because I work and I cant just sit on the phone.. YAHOO HELP YOUR CUSTOMERS !!

    no ID/password 8/5/11 3:00PM
  • OMG I WANT TO KILL YAHOO!! i am a site administrator, and transfered my clients website hosting and domain from yahoo to godaddy. well, since then we needed to cancel the yahoo hosting account so they wouldn't charge her for hosting since she is now on godaddy. when i cancelled the hosting and domain, it cancelled her yahoo email as well! all of her contacts were on this email and now she cannot get into her email. the email should not have been cancelled. just the hosting and domain account. i've been tryin to speak to someone live about it since you need a small business account to even talk to someone online about it but the whole account is gone now! they never answer the damn phone! i've called several times and while i'm on hold every time, the call is ended.

    Anonymous 8/5/11 10:58AM
  • I have been locked out of my yahoo account now for 3 days in a row starting on August 3. I have tried every remedy suggested by the yahoo help site, but nothing works. They won't answer their phone and their help chat is always busy. I can't get yahoo to do anything for me.
    I never expected yahoo to screw me up in this manner.

    Anonymous 8/5/11 9:22AM
  • I have had yahoo email and webhosting for a decade at least, and this is the first time I've called them for an issue...the new yahoo mail doesn't work right on one of my computers and they basically told me to change to mozilla from internet explorer or something, but it wasn't their problem... no real tech support type of help at all...no trouble shooting... just.... eh..doesnt' happen over here in india when we try it, so must be a personal glitch on your end...

    Anonymous 8/5/11 12:26AM
  • Please help. Has Yahoo changed things. Was able to retrieve small business emails this morning and now the option is gone... I am running a business and cannot locate my emails anywhere. Looks like everyone has been trying to call. Whats going on?

    Anonymous 8/4/11 6:24PM
  • I have been trying to reach someone since 7am today. My im is not working and this is my primary mode of communication throughout the day. People are online but are not showing on line in my contact list along with not getting any attempted IM's... Anyone else having this issue?

    qtcaro 8/4/11 4:36PM
  • I am not able to get into my email for the past 3 days. The screen keeps jumping back and forth as if someone has hacked into it. Can't get a hold of anyone. Not able to change my password. Has anyone else had this same problem. Guess I need to get rid of yahoo too!

    Anonymous 8/4/11 6:07AM
  • I have been trying to access your feedback on yahoo mail for over an hour and it won't load up. No problem with any other web site. I know people don't like change and are reluctent to change. If it is a good thing I don't have aproblem with it. I absolutely deplore your new Yahoo Mail format. You had a good thing going with classic mail so why change it? Before I could type in a letter and everybody on my contact list would show up and I could click on email address. Now I have yo go to contacts and click on their address before I can email them since I do not have everyone on my contact list memorized. The cool fonts were a nice addition but not if it limits how much you can type. Seriously not worth the trouble. I am very adament that I will go to a different site to recieve my emails since I wasn't given a choice as to wether I wanted to keep my classic email but had the new one forced upon me. So Thanks for messing with something no one wanted. Just so you know many of my contacts are as upset with this new format as I am.

    SID 8/4/11 5:35AM
  • Didn't Yahoo and AT&T merge? Hmmmm Is anyone else seeing a pattern here when certain companies get together? I'm appauled that Yahoo is sending me to a site that charges 30.00 odd bucks to answer a simple question such as why cant I access my associated account long enough to upgrade to the latest version?

    DisApointEd 8/4/11 4:33AM
  • I'm switching to Google. Yahoo has the worst email service available, and I'm even paying for the Small Business email. You can't even get in touch with a human. Maybe one day they will realize that Small Business is for those who run a BUSINESS and have to rely on EMAIL! I hope they loose every customer and advertiser they have. They operate like a government agency.

    Neilcounts 8/3/11 6:05PM
  • i am very disapointed with yahoo customer service this is my second day to try to talk with someone the recording is always we have high call volume i have a problem that i cannot resolve please call 2562279749

    Anonymous 8/3/11 5:03PM
  • I cannot access my Yahoo e-mail for the past two days.

    I am running a business via Yahoomail.com. What is the FCC doing about this?

    Customer support is non-existant! Who is there to answer the phones "PEGGY"? I am extremely angry over this.

    I do not know what has happened to my account?

    This is not the first time! UTTER NONSENSE!

    mfpdmdtoc@yahoo.com 8/3/11 3:41PM
  • I agree. Customer abuse. No live person to answer what I would think is a simple question. Retreiving an old deleted email. I've heard even though they say no, emails are on a server somewhere out there and for legal purposes can be retreived. But seriously, they want me to pay $30 to tell me if they can or cannot retreive an email. CRAZY ! Absurd ! REDICULOUS !!

    Anonymous 8/3/11 12:47PM
  • What a ridiculous morning, worrying that someone had hacked into my account and then learning that it was Yahoo's fault and they have since fixed it. First thing this morning I tried logging in but it wouldnt take my password. I tried to log in so many times that Yahoo eventually locked my account. I just tried it now and it is unlocked and I am able to log in as usual. Thanks for wasting 4 hours of my time with this, Yahoo, and your nonexistent customer support.

    Eoj 8/3/11 11:18AM
  • I completely agree with the person below. I, too, am shocked that when I request a live person, I am directed to a site that charges, instead of the free support you imply.

    Anonymous 8/3/11 10:05AM
  • This is positively the WORST customer "service" I've ever had to deal with. I can't find the right combination of links to answer my question; the wait time on the phone is ridiculously long; and if I actually want an answer to my very specific and apparently non-topic question, I have to pay $38?! Are you stinkin' kidding me?! This isn't customer service; this is customer abuse. I'm switching email carriers. (Once I can actually log in to my account, that is - just one of several problems I'm having and NOT the one my question was about.)

    Anonymous 8/3/11 9:14AM
  • Hello Yahoo. Im Writing from Barbados where I cant access my email at all and I administer the Soccer Assocaition.

    I am really behind on corespondence and hoping that none of my vital contacts are lost, also the help tab is not assisting in any way. Im wondering if we were hacked or something

    none 8/3/11 8:17AM
  • Same problems here in AZ. I have now been locked out of my Yahoo email account for 12 hours. Cannot get through on their phone number. DREADFUL customer service! This is a business account and now I can't access it or get any help for 12 hours?
    You have GOT to be kidding. Grrr!!

    Lynne 8/3/11 7:56AM
  • This is total crap! I wake up to missing important e~Mails & thinking somebody got in my phone & changed my password, and now it's totally locked! Complete bs! Oh I love the customer service # too! What a joke!

    Anonymous 8/3/11 7:56AM
  • 2 of my Yahoo accounnts are down; one I was able to access this morning but couldn't return. Has anyone received any updates: were Yahoo accounts hacked into or is it a Yahoo problem?

    hiddenparadiseservices 8/3/11 7:55AM
  • Same thing here. "Invalid Password" and it won't let me reset my password for 24 hours. Yahoo! needs to fix this mess and fast. I use my account for everything. I'm just hoping it's a technical issue and that it's not hacked. Readin all of the comments from today suggest that it may just be a technical issue (which is better than the alternative).

    Anyway, as far as the number listed here, it just rings and rings and rings. Nothin'. They're probably loosing their minds over there this morning.

    DuckyCO 8/3/11 7:53AM
  • Your customer service is non-existent. I called at least 2 times and was promised that my call was so important to you. That my satisfaction was important to you. I was imformed that there was high call volumns and that I may have to hold for some time, no problem. Then after I was told your web-site address several times, I was promptly hung up on!!!

    Anonymous 8/3/11 7:14AM
  • Been trying for 2 hours to get my 15 year old (same ol) yahoo account to work. Had to reset password 20 times only to find out THAT didn’t even work. Tried to get help by paying $38 for help and got nothing. I notice others are having problems too so I feel a little better but I use this address as part of my living. I guess not today? I hope Yahoo reads these and does something about their customer service. I ALREADY pay per year to get the top of the line. Im paying for service that is sporadic at best AND… when there is no human to talk to, people wont listen anymore. Yahoo, please fix this issue!!

    customer not happy 8/3/11 6:56AM
  • really upset cust service sucks crap and i have been with them 12 years same acct now nothing well guess its time to move on.58 bucks to see what happend to my acct i dont think so.What a scam guess its time to call the B-B-B

    stars9800@yahoo.com 8/2/11 1:02PM
  • If you sitting here on hold to fix your yahoo e-mail account in any way, just give up now and save yourself the pain. If you want your account fixed by a tech it will cost you. If you need to talk to someone about it, they can't help you and will refer you to a tech and it will cost you...and good luck waiting, you are going to get hung up on at least twice.

    jo_lavalley 8/2/11 11:59AM
  • This is a joke..... like really if I could have reset the password myself I would have... I want my account deleted after and if they resolve this issue..... I wasted at least 30 mins of time to get off hold for them to have no answer for me. Not sure why my password wasn't working anyway and security question I knew one answer but the other is what was my favorite book, I read a lot and answered that question 3yrs ago.... no help at all. I told them I can access my email beca,use I'm logged on my phone at a times so I could tell them the last e-mail, but they still couldn't help. Told me I would be contacted by a higher service who has no phone number..... I need access to my account immediately...

    allewis 8/2/11 10:53AM
  • I will not pay yahoo $38 to get access to my account. What kind of customer service do you offer? From this view it's not very good!
    All I want is yahoo to clear-up and Clean-up there site. If you know others are phishing you customers, I suggest you do something about it. That's what customer service is all about!
    I must urgently get access to my luv2skime@yahoo.com account. This is a business account where I send and recieve important information...HELP!!

    luv2skime 8/2/11 8:26AM
  • So I realize I must not be the only one that has been up for hours trying to fix this. I've been using the same email and password for years and I want to ask a question on yahoo answers and I had it set to remember the info, but it didn't I just thought it was normal and tried to sign in at least 100 times and nothing worked, I have no alternate email for it, and I dont remember my security questions from at least 6 years ago. I have other accounts with my yahoo and as soon as I can get this figured out I am going to transfer them to another email provider. I sent an email to the security team hoping for a quick response and it has been over an hour and still no reply. I'm going to call yahoo tomorrow and hope that I get actual help and can walk away from yahoo better than the rest of these commenters have. Yahoo, you suck. Suck off, Blake :)

    TheDrowningDuck 8/2/11 2:26AM
  • Good by Yahoo!!!! Since Sat I and someone else create an eamil address using Yahoo in my ATT account and spamed by contacts and neither ATT nor myself has been able to solve my problem. Yahoo wants $30 to answer question, no phone contact with Yahoo. I am discussed with Yahoo for good..

    donaco@att.net 8/1/11 8:03AM
  • WOW okay so i called. Yahoo waited 22 minutes on the phone, and then when i finally got a hold of someone. I told them that my sister had been having problems with her email and since she is at soccer camp she can't call them herself. There Customer Support Agent then told me he could not help unless talking to my little sister. But then i explained the situation to him and he just wouldn't help. Yahoo is a bunch of ass wholes.

    Anonymous 7/30/11 8:49AM
  • I have had an account for over six years and can't log in with my user name and passcode, try to change it asked the security question, put the answer in wrong answer even though it was correct. Called hung up on five times. I want to strangle Yahoo. What a joke. So was all of our accounts hacket or what?

    pissed off nj 7/29/11 5:40PM
  • This is a horrific trajedy that we are asking for help and your company isn't providing it. How do you plan to keep customers. There is something going on that you all don't want us to know??? Every single comment and experience that previous commenters have made on the poor "assistance" your on-line service has "not" provided, is a the absolute truth and a shame. I have been w/Yahoo for about 5 years and I can't even get some loyalty from you??? I will be moving on to another e-mail service provider.

    Extremely Disappointed :( 7/29/11 10:27AM
  • Sorry guys you are a total joke. I have been disconnected 7 times this morning. Your online help is also a joke. I am so sorry for your company and employees. I have been without email for over a month and you have failed to assist me. I was just disconnected again, this makes 8 times in 1 day. Real nice.

    shannon 7/29/11 6:52AM
  • I AM SO ANGRY RIGHT NOW THAT I DON'T KNOW WHAT TO DO! You have prevented me from getting into my email. It was going well one day and the next day gone and I have gotten on since. I have used the same email and password forever. When you try to get help you send people to one site, then another one! WWHY CAN'T WE TALK TO A HUMAN BEING!!!!????????? I have called, I have email a zillion times and no results. I need to get to my email yesterday. I have found your company to be not dependable, can trust you that you will be there to help. I am truly disgusted!!

    You asked a question about my oldest cousin and I put the correct answer down and I still can't get. You need to stop asking the same question. Everyone is due a second chance. It may be your fault that you got the wrong answer down. I NEED TO GET TO MY EMAIL!!!!!

    Lnwall 7/28/11 8:18PM
  • trying to get you on the phone is total bs, been with you 4 years and cannot even get into my account for 3 months because of something on your end get someone to call me asap. Fortin Financial Group 562 916-3494

    fortinfinancial 7/28/11 1:20PM
  • The sorriest excuse for a 'customer service/support' of any I've ever seen. My account was compromised, password changed (along with other changes) and I've YET to receive an answer that wasn't a 'form' response to my queries (4). The answers? 'go to yahoo and SIGN IN! Can't sign in, can't get a NEW PASSWORD without security questions answers (which have been changed), can't CANCEL account, can't receive REFUND for ugrading to PLUS, can't CANCEL my draft, etc., etc., etc.

    What a JOKE! No wonder everyone I know is moving to another email service! Friendliness & Product/service knowledge is a JOKE - can't get in touch with a HUMAN BEING!!!!!

    bbryant8 7/28/11 12:48PM
  • Wow I thought I was the only one. I've been trying to call them since last week and trying to talk to them online by chat for a month now but it always say busy and busy and busy and after work hours all of a sudden its offline. I was like wtf? Okay nevermind. 0 out of 5 stars for yahoo when it comes to customer service

    Anonymous 7/28/11 12:04PM
  • The WORST Customer Service Ever! I will be moving my email to another service. You have got to be kidding they just hang up and you never get a real person.

    fruity4now 7/27/11 11:41AM
  • I have been trying to get in touch with someone online since last night. Now, I am trying to call them and have been hung up on twice after being "transferred!" The recording tells me the volume is high AFTER transferring me and then disconnects my call! YAHOO is the WORST! They are worse than Dell and that's pretty pathetic. I'm going to act like I have a premium subscription just to get an actual person. Yahoo is by far the worst in customer service! They are always horrible. Oh, wow, HUGE surprise, I just got HUNG UP ON AGAIN!!! That's 3 times in the past 15 minutes. How do these people stay in business?

    erinl228 7/27/11 8:21AM
  • Customer Service for Yahoo is terrible. It is misrepresentation to state that live support is available when they do not staff accordingly to handle the volume. You are unable to reach a live rep. How disappointing to become such a large company and they aren't even willing to support the customer service necesarry to ensure that their customers are happy.

    Anonymous 7/27/11 6:21AM
  • Custome service sucks. I have been tring to contact a live person since 7:00 am this morning and each time I call and is transfered it goes to a busy signal. I have been unable to get into my email. Went to the web site and made the change which showed as successful. but when I sing in it still show invalad. My phone number is 281-213-8807. Since I can not get you, maybe someone will call me.

    Ulysses

    Anonymous 7/26/11 2:43PM
  • Horrible service!! Been on the phone now for 2 hours. Transfered numerous times, hung up on just as many. Tried to work with people who couldn't even understand or talk English. One person thought Colorado was in TEXAS! Still on hold while surfing to find a number or help to resolve my problem. What a bunch of idiots!!

    Angry! 7/26/11 10:57AM
  • Idiots. Can't speak English, don't understand what you're trying to say, most unhelpful bunch of people I've ever had the displeasure of being on the phone with. I had to hang up to keep from yelling at the girl who was trying and failing HARD at helping.

    HelpNOTFoundHere 7/25/11 5:04PM
  • The 800# to speak to someone is a total joke!!!! I'm so frustrated with the new yahoo page and lack of communication with Yahoo. Why advertise to speak with a live person if you don't really offer that. Even though the recording says Yahoo is committed to helping it's customers, it isn't true. Otherwise there'd be a live body at the other end of the phone line. What a crock.

    Anonymous 7/25/11 11:37AM
  • All of my page options just went away. What have you done to your home. Don't I get to chose the way I want info displayed? This new format sucks. And I don't want to pay $38 for a simple answer.

    MRoberson 7/22/11 11:47AM
  • I have many accounts with Yahoomail. However, I HATE the new yahoo! Why are they forcing us to change it? It is copying hotmail. If I wanted hotmail I would have been more active with them! There was nothing wrong with the old version. Now in order to get an answer I have to pay $58!?!? You have got to be kidding me!

    Anonymous 7/22/11 10:42AM
  • yahoo is a joke... plain and simple

    thisplacesucks 7/21/11 9:51PM
  • Ive had my yahoo! Email for 10 years. All of a sudden on Sunday Im lock out. Keeps saying wrong password or user ID. I never changed anything! I tried several times and can not remember the security question. The customer service rep said sorry, Now I have no e-mail. I give up. There has got to be another way to get this fixed. Their customer service sucks!

    me 7/21/11 12:23PM
  • How can it be possible that you keep screwing up so badly and stay in business. Everything Yahoo does to "make it better" only time after time makes it worse. Yahoo used to be a great site but you keep "advancing" service which really means more advertisement, less user friendly and crap. Your new email is AWFUL - can't hardly see anything and more advertisements which drive me nuts they flash all over the place and this new email is just confusing and terrible. Whoever your designers are should be fired. Get with it Yahoo - wish you would sell this damn company to someone who would know how to design.

    mayber 7/21/11 8:12AM
  • I have four web sites hosted by yahoo. I used to be able to receive all of my requests from the web sites on one e-mail account. That option is no longer available. I have requested help many times and have always received a response but never an anser that would solve my problem. You need to focus on taking better care of the businesses that use Yahoo or many people are going elsewhere like our company.

    harleyracer_2000 7/21/11 6:36AM
  • Having same problem,I log into my mail and click on Mail and it ask for my password again I enter it and it says invalid?? must be system problem but you wont get anywhere with Yahoo!!going somewhere else that really helps its clients..very poor customer service...they are the the way of the DODO..

    ABRUBACH 7/20/11 5:55PM
  • the customer service here is crap! my password for my email account both my alternate and my primary has either been shut down or has been compromised and yahoo support is telling me to go to the help site which gives me no information on how to recover my account other than wait a day for your security questions of which it does not give me just tells me the same thing the next day HORRIBLE!! no wonder google is out doing yahoo and you can't go on live chat because either its too busy or the connection sucks screw this service thanks yahoo! you just screwed me over because i can no longer access any of my other accounts that use my yahoo account hope your proud of your support

    Patrick 7/20/11 2:29PM
  • The help system absolutely sucks; There is no one to talk to you directly and in my experience using Live Internet the experiece was totally worthless in solving my problem and I was charged $78 for nothing.

    Dr. Michael W. Cater nitemike1@yahoo.com

    Michael Cater 7/20/11 12:55PM
  • cynnthiaj@yahoo.com






    Horribly unhelpful. I am really quite amazed that such a bad product is actually STILL offered and even worse..... being used!
    98% of the feedback on the page is negative! What the hell is Yahoo doing?????

    cynnthiaj 7/20/11 11:20AM
  • Phone number is useless. After a very long hold time, I was connected with someone who was unknowledgeable, unhelpful, and confused. When I asked about an issue with my account today, she said that yahoo had already replied, referring to a 2-year old email. The agent would not resolve either of my two issues. Between this phone number, and circuitous, unhelpful help searches, I am truly on my own regarding resolving an issue. Most unhelpful!

    scott@harydary.com 7/19/11 2:11AM
  • About 75% of the time the Yahoo server cannot understand requests sent from the Yahoo Homepage. There is no way to contact Yahoo and tell them they have a server problem to fix. This problem started about 10 days ago and they do not know they have a problem because there is no way to tell them

    John Lanier 7/18/11 3:00PM
  • My yahoo account has been locked as well for over a week. I cannot get any help from yahoo tech support, or by phone, everywher i've turned has been a dead end. I've been with yahoo for 10 yerars and this is how i'm treated? As far as i'm concerned, they can stick yahoo as far up thier ass as they can send it. i'll go somewhere else, and i can take a lot of people with me.

    pierre12_28 7/18/11 1:34PM
  • My problem is the my yahoo.com and the yahoo.com mail has gone almost blank-let me explain-the what used to be main page has writing and things u can click on but when i try to or actually click on a link like mail or help nothing happens its as if what-ever use to make it the main page have-1. a background color is not there and 2.what ever use to make the links work when u click on them is not working and this is the only site I seemingly have this problem. Weird but get this on my mobile phone I can go to yahoo-mail with no problem if i cant get it straighten out I will just stop using yahoo all together on my notebook PC & in mid-way thru 2011 I think this is Sad for u yahoo.com! And u wonder why u are not as popular as google or aol or netscape...daaaa-get ur act together! My problem is this that the my yahoo.com and the yahoo.com mail has gone almost blank dont work at all on this brand new hp notebook PC!

    nvbrhr934 7/18/11 1:01PM
  • Dear Sir:
    Your E-mail service used to be good, but it has become very spammy, email page takes forever to load with constant updates even though I have 50mbps wireless - I don'T want facebook or messenging, upload pictures or other garbage - I just want a good reliable email service

    I have been using Yahoo since 2000- and after 11 tears of being with you I'm about to leave you for G-mail and one or two of my family is sure to follow, but since you have been my email service for 11 years, I do want to give you a chance to rectify the problem before leaving-

    I tried calling you - but I just get "all lines are busy"

    sincerely,
    David Brouillette

    davidbr1212@yahoo.com
    davidbr1112@yahoo.com

    Anonymous 7/17/11 11:18AM
  • Yahoo itself is very good, but their customer service is very poor. Recently, they changed the format for email (and you can't go back to their old system even if you want to - you are forced to use the new format.) I am now unable to access my folders (which I had in my email) and I have been trying now for three weeks to get help with this and have not received ANY!

    Anonymous 7/17/11 10:45AM

  • Yahoo is a joke, sometimes my password works and sometimes it does not. I have important email I can not recover. I'M DONE. NO MORE YAHOO. CUSTOMER SERVICE IS A JOKE. NO MORE YAHOO.

    dymd11@yahoo.com 7/17/11 6:05AM
  • We should NOT have to pay, as when using Yahoo.JustAnswer, to have ANOTHER Yahoo problem fixed. There should be an email address available for us to contact Yahoo.

    Lee 7/16/11 12:15PM
  • Contacting Yahoo is impossible. None of the help sites are of any use. You can't get an email address or phone number. Customer service and support are non-existant. There are ALWAYS problems of some kind with Yahoo.

    Lee 7/16/11 12:06PM
  • I finally got a hold of someone after acting like I had a billing question. All I needed to do was get my password reset and I told the lady this. She acted like I was dumb and didnt know what I was talking about so I had to do the whole trouble shooting thing again. I had already spent an hour doing it myself so I was rather agitated when she said she wanted to do it again. It was so nice to tell her I told you so when it popped up that hey yeah all I needed was my password reset.

    Anonymous 7/15/11 9:24AM
  • Can not get any help at all or talk to ANYONE. THIS IS A HORRIBLE COMPANY. WILL NOT GET ANY HELP WHEN YOU CAN'T GET INTO YOUR ACCOUNT.

    Anonymous 7/14/11 7:43AM
  • I am very disapointed that there is no way to get a hold of customer service, every option you have doesn't ope or is busy. I am unable to open messages from my inbox and would like to just close my accout since it isn't much use to me
    mariapinto123@yahoo.ca

    Anonymous 7/13/11 8:43PM
  • Yahoo has a problem with their own server for their on posts from their homepage. I place my cursor on their own posts and 60% of the time the response is: "Sorry Bad Request- Your browser sent a request that this server could not understand." There is no way in to contact Yahoo and advise them of their server problem. I hope someone a Yahoo sees this and works on their problem. I want to give Yahoo the worst rating possible for customer service .

    John Lanier 7/13/11 8:35AM
  • I have been with Yahoo since 2003. I find the customer service a horrible joke. I wait over an hour, to talk to someone, then I get someone that can't speak English very well, or understand the spoken language. My solutions to compromised account is a never ending nightmare and someone that keeps trying to add a P to my email name, they send me links that I never get, so my account is probably really compromised now. Poo Poo Frustrated in Michigan

    Anonymous 7/12/11 4:53AM
  • The new Yahoo Mail is the worst email server I have ever used. It is not at all user friendly, there is too much on the screen at once, the print is too small, and it does not have some of the features of the old Yahoo Mail such as the link to search all emails sent by the user and the ability to view photos attached in an email without downloading them.

    tampacollegeguy 7/11/11 9:13PM
  • can u change the new yahoo to the old yahoo please

    dell 7/11/11 6:35PM
  • Yahoo is my email provider through AT&T. When I send my emails to my customers, after a few emails, I get the following message: An error occurred while sending mail. The mail server responded: Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information. Please check the message and try again. I have gone to this website, reported this problem ad nauseum but I get no response from Yahoo. The problem continues - there is no resolution. Yahoo support is nonexistant. When I call the phone number on the website for tech support, I'm told by a recording that live customer service is no longer available. This is an outrage!!!!

    Rainerhildenbrand@yahoo.com 7/8/11 6:13PM
  • I find it impossible to provide feedback or ask a question of Yahoo.

    As a usually happy Yahoo Finance users, I am concerned that the Performance data for the ETF, SPY, still shows May 30, 2011 when it is now July 7. When does this get updated?

    Thanks for any info,

    Chuck

    chuckerinpenn@hotmail.com 7/7/11 6:40AM
  • I can't even reach them via email, ever since I updated to the new I lost access to two accounts one I've had more than five years ... Ironic before I lost access I received email from yahoo saying thanks for being loyal ... I'd be thinkin that ova now .. It's like they only exist in cyber world .. They are not human, beware !!

    Crabzilla 7/7/11 2:54AM
  • Yahoo is quite possibly the worst in customer service that I have ever encountered. I spent the last 30 minutes on the phone with a customer service agent who refused to listen to what I was actually saying. She kept repeating the same thing over and over that she would have to escalate the case (via email only), and would not take down the information that I was trying to give her that was pertinent to the case. The "escalation" will take 3-5 days and I do not have the chance to respond to the person who is supposedly "solving" my case (without the information they need), if I have questions. How can a company provide customer support with out two way communication???

    anonymous 7/6/11 4:51PM
  • Since yahoo changed their Format I can not get on the news articles to comment--It says that my browser sends out a request to big for ther server to read. It works fine on their sports finances and else where. They Wanted $38.00 to fix their Problem. I hope Yahoo Closes down. I have just moved to other news rooms. I have had Yahoo as my home for 20 and more years.
    Yahoo You Suck

    God's Country 7/5/11 8:44PM
  • This is the worst and most user unfrindel version of yahoo I have used.

    David H. 7/3/11 12:41PM
  • I can't believe they wanted to charge me $38 to get support. It is their product that is malfunctioning! I can no longer attach a document to an email. Nothing happens when I hit the attach button. I think I downloaded their update to add multiple emails, and it worked OK for a couple of days. Now I have to go to Classic att.net to attach a document, but I don't want to stay with Classic.

    Anonymous 7/2/11 9:34AM
  • This yahoo messenger in my email box is the most annoying thing I've ever experienced. It's inconvenient because everyone who wants to message me is a "porn bot". And there's no easy way to remove and block contacts once they're been added. I should be able to right click
    And paying to add my yahoo mail to outlook is repugnant.
    I hate yahoo now...and it seems calling them is not a solution because no one answers...ever!

    Dyionne 7/1/11 10:53AM
  • I don't like your updated, "New & Improved" version of Yahoo.

    I can no longer change my type face (font). Or type in BOLD, or UNDERLINE text. Or do spell check; Or insert smiley faces, etc., . . . As I could before you upgraded your sysstem, to the "New & degraded" version of Yahoo, I was using,. . . and was happy with.

    Anonymous 7/1/11 8:07AM
  • Nobody at Yahoo is listening to my dilemma. I swithded from my existing homepage to an "improved Yahoo website" and now I can't access my contact list not compose Email!

    Anonymous 7/1/11 8:04AM
  • If you want to waste your time trying to get a real, live person to speak with concerning your inquiry, write to Santa Claus because Yahoo is the last place to call for help!

    Seriously, one is referred to FAQ with the unqualified assumption that FAQ's will provide solutions to problems. Well, not ALL inquiries relate to FAQ's, so get a clue Yahoo.

    What a complete and utter disappointment to its customers!

    Anonymous 6/30/11 2:11PM
  • Can't believe what Bull S---- run around I am getting. emailed them 5 days ago with a problem, chat with tech is busy for the last 5 days 24/7 BUT for $38.00 I can get an answer right now. All they want to talk with me is my credit card for billing. What a surprise! No customer support! How do they stay in business?

    Lynn 6/30/11 1:10PM
  • Yahoo is horrible!

    Somehow I couldn't log into my account so I changed my password using the lost-password-process. Then, it still didn't work.

    Even worse, I contacted Yahoo three days ago, and I still haven't gotten a reply yet!

    This is unacceptable. I am lucky that I am a student so that a few days without email is fine. But what if the person is running a business and has to rely on their email for their work?

    K 6/29/11 5:52PM
  • Your company isn't worth a damn when it comes to helping with tech support. JustAnswer did not help. We should NOT have to pay when YOU have a problem. Why is there no one to help? No phone, no email. You are having more and more problems lately and we can't get in touch with you. You're useless.

    Anonymous 6/29/11 1:34PM
  • I would like to return to Classic email on Yahoo. The new format is not working. When I try to access an email, it disappears. When I try to compose an email it doesn't come up. And it is almost impossible to reach customer service.

    srabb 6/29/11 7:53AM
  • Why is it that I can not reach anyone from yahoo to help me? I keep reciving e-mails from my sister who has been dead for over a year now. Someone has got a hold of her email and keeps sending me viagra ads. I have three accounts with yahoo or I should say had.

    Anonymous 6/29/11 7:34AM
  • I am pretty upset with yahoo...they supposedly upgraded my email and in the process emptied everything in my inbox. What a bunch of STUPID dorks!!!!

    eetsit69 6/28/11 1:36PM
  • I have had to wait for the longest time to speak to a person. This stinks. No one has this much time on their hands to wait. For a web account they need to get better web support. I might switch to gmail. I was told by friends they have had no problems

    Anonymous 6/28/11 12:42PM
  • I cannot get into my secondary email since this change. Before I could log into my account and click on the personal email or the business. Since this change I cannot find the business one. Then when I try to get help you want to charge me $38. I cannot reach a live person. We pay for a website monthly to have the business emails so this seems strange that I cannot get into them.

    scrapper 1926 6/28/11 9:08AM
  • These people are the WORST. I have emailed 4 times now over the past week and NOTHING !!! I have been unable to retrieve and send email from my business account for over a week now. THIS IS INCREDIBLE HOW THEY TREAT THEIR CUSTOMERS. I'M DONE !!! I CAN'T DO BUSINESS THIS WAY !!!

    Anonymous 6/27/11 2:23PM
  • I have tried for days to get someone to help me with the problems I have had and the previous emails I have sent! I have said over and over to you that Yahoos new so called inter face is not user friendly! I have tried calling only to get put on hold and told to go back to the web site! Excuse me, but it bumps me off, shuts me down and the paging for email is a nightmare!!!!!

    Yahoo just don't get it!! The customer is the one using, (and maybe not using anymore!) their new "THING"!

    Yahoo, LISTEN to your customers! If there are more customers out there having the same problems keep letting Yahoo know what you are going through!!!

    They haven't listened to me and they have maybe 3 more days to answer my inquiry!!!
    rosejh423@yahoo.com
    I put my address in but I cannot be sure of me answering because Yahoo has way too many hoops to jump throug just to access it! And it opens mail right away that I do not want to read! And I have had 100% more spam that is encrypted than I ever had before! And it jumps and closes me out!

    I also don't have time to do tutorials every time I turn around.

    If any of you have answers, and "IF" I can get into my email to read it, please let me know!!

    Thank you!

    bklvjh930 6/27/11 1:11PM
  • I have a business and periodically send my customers emails about events, specials etc. When I send out my emails, the Yahoo spam filter decides that it is spam and blocks my emails from going out. I get the following error message: An error occurred while sending mail. The mail server responded: Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information. Please check the message and try again. Of course, checking the message doesn't do anything, trying again doesn't do anything, filling out the online form doesn't do anything, Yahoo has never responded to any of my reports of this problem and it continues to waste my time and block my legitimate emails.

    Rainerhildenbrand@yahoo.com 6/26/11 12:04PM
  • what's the deal yahoo? i need to talk to someone there...

    anyone know how to get a printed version of my IM Voice call history???

    slowdog6490 6/26/11 7:31AM
  • If you need tech support, DO NOT click on anything that says JustAnswer unless you want to SPEND MONEY. You are charged for every answer you accept and sometimes you may need more than one. You can't get Yahoo on the phone. I tried the only number I found and got a recording that said they had an extremely high volumn of calls, then some more babble, then was disconnected. I doubt that they have any live bodies to talk to. Yahoo is absolutely useless. They certainly don't care about us.

    Anonymous 6/25/11 1:41PM
  • When trying to get tech support you are referred to JustAnswer, who charge about $38
    per accepeted answer. It is impossible to get a live body to talk to at Yahoo! I can't
    email them because I can't find an address.
    Yahoo! doesn't give a **** about clearing up
    their problems as long as they only affect
    the customers and not company functions.

    lil old lady 6/24/11 4:37PM
  • AFTER 3 ATTEMPTS TO TALK TO A HELP CENTER IN ASIA THEY HAD NO SYMPATHY...I WAS PENALIZED WITH 3... 12 HOUR LOCK OUTS TRYING TO GET MY EMAIL...SAME THING EACH TIME...MY PASSWORD WOULD NOT WORK...THE SECURITY QUESTION HAS A SIMPLE ANSWER AND THEY SAID IT WAS WRONG AND I HAD 3 TRIES...THEN THEY HANGUP.
    ANYONE HAVE THE NUMBER OF THE YAHOO COMPANY IN CA, USA? PEOPLE DEPEND ON ME ...NEED TO BE ONLINE.

    Anonymous 6/24/11 7:11AM
  • new Yahoo is installed - they still tell me to install it! they tell me to up-grade Explorer to Rsp. 8 - it's ALREADY THERE! they want to CHARGE you to get questions asked when it is THEIR "new, wonderful" Yahoo that is NOT working!!!

    Anonymous 6/23/11 7:22PM
  • I have been a user of Yahoo! since around '03 and I never really had a problem with anything before now. I was a little irked at having to pay for simple POP access but I figured I could bear that pain. Recently, I've been unable to download from, send to, or access my account at all and it's only been recently that I've noticed how truly terrible their customer service is. This has got to be one of the largest companies that doesn't have phone support available. Absolutely ridiculous. In addition to sending my comments directly to Whomever It May Concern at Yahoo, I will be migrating fully over to my Gmail account, which I've had for quite some time but never used as my primary, which has never given me these problems. If the business plan of Yahoo is to focus on appearance at an enormous cost to practicality and stability while simultaneously cutting customer service, then their goal must be to drive customers away. Perhaps they're preparing for an industry shift to something else, like insolvency. If that is indeed they're goal then they are right on track.

    rajrajmarley 6/23/11 6:52AM
  • Please be extremely cautious when using Yahoo. Your information is not secure. There is no way to contact a real person for any assistance. Once your information is in their system and someone else accesses it you have no assistance.

    My account was compromised. People are using it and I can no longer access my private information. There is no way to contact Yahoo. about this. When I try to create another account it does the same thing and crosses my passwords.

    The security questions are asked one way originally, but when you have to answer them Yahoo ask them differently. For instance it asks for a oldest relative, but when they use it to verify your identity, they may ask you for that relative as the youngest.

    Yahoo sucks and have been a horrendous experience for me. I will advise all of my friends and relative to steer clear

    If you get this yahoo representative Please cancel my account.

    Thanks

    Anonymous 6/22/11 9:30PM
  • I have used Yahoo for quite a few years with very good results. That said you new yahoo is awful, it does not speed anything up and doesn't go staright to my inbox directly without having to view ads or a page with a lot of social gossip I don't want to see. You need to re-evaluate the new Yahoo, it is cumbersome and I now have to click on my inbox twice to go there.

    Anonymous 6/22/11 8:10AM
  • I have had my account compromised and can not get in touch with a PERSON to help me get this problem solved. I need help now and can not get it. Someone is using my account I have had an IM sesseion with them from another account. I can not get into my personal informantion to change anything, like my password, they changed my personal question! Yahoo Customer Service SUCKS!!!!!
    I need help......who do I sue if this hacker
    ruins my name with my contacts and I WILL sue!!!!!!!! I can still get into my account to check email but there will be contacts there that are offering nude pictures ect....
    I have NO contacts like that....only upstanding citizens.

    beachgirl4ever50 6/21/11 7:47AM
  • Your customer service is terrible!! I need help now but cannot access it because my username and password are now invalid. How am I supposed to rectify this?

    Anonymous 6/20/11 11:17AM
  • You say if you havent found what u need here, submit your what u need help with in the customer care area. I used to be able to do this but no longer. There is an area labeled customer care but none if the options help me. I need to change my password because the old one doesnt work but i dont know why it doesnt. Regardless none of the suggestions work for me. And as i said, there is no longer anything saying "If u havent been helped, leave a question here for customer care." I have gone over and over the site dozons of times and it is not there anymore. By the way, i dont like gmail either but for different reasons. Please fix your site so we dont have to go here to get any help.

    anonymous 6/19/11 7:03PM
  • Dear customer service.

    Please i can not use my yahoo and send many massage it will show it me Error Code contact yahoo sersvice i have try to do this in other to help me so that i can use it to send massage please this is the yahoo address. pakapaka83@yahoo.com;Please help me to put it in other.

    paka 6/18/11 3:06PM
  • My account was compromised and information changed. Am email requesting monies sent to contacts in address book, have been trying for past week to get help but auto answer not helpful. Keeps asking me to log onto account which i cant, have not heard from help as yet. What to do now cant even close account with out having to log on.

    Til Tahana 6/14/11 5:26PM
  • my account was compromised and i dont remember my security question. I have been waiting for someone to help me since 9am this morning and have gotten no help at all. If i cant get ahold of them soon im gonna delete my account and get rid of them completely

    chester12882@yahoo.com 6/14/11 12:19PM
  • I JUST WANT TO SEE A LIVE CONTACT THAT CAN ACTUALLY HELP.
    EVERY ELECTRONIC HELP SERVICE SUITS ONLY THE SITE OWNER AND IS LESS THAN USELESS IN MOST CASES TO A USER.

    FAQ's help. I have yet to find one that has the answer to a problem I have.

    pal_1944 6/13/11 3:14PM
  • This is the worst customer service I have ever received. I keep calling and they say there is a high call volume then it rings busy.. Amazing I hit the number for billing and no problems they answer this is crazy. Someone has hacked my email changed my securtiy question answers and they tell me so sorry nothing we can do... wow unbelievable

    makht73 6/13/11 9:37AM
  • Hi, my e-mail address is: dime_adoz8@yahoo.com
    I am always experiening difficulty receiving my latest e-mails from yahoo. There will several in my e-mail box. But yahoo will say "having difficulty accessing them at the moment and to check back" What is up with that? I don't have this problem with my other two carriers ie bellsouth and EPB.
    What do you suggest. And I had the same problem with the "new mail" I tried. But, I didnt like the order in which I received the e-mails. I would like to receive the lastest e-mail at the bottom of my e-mail list as opposed like I was receiving with the news e-mail set-up. Any suggestions?

    Anonymous 6/12/11 10:14AM
  • Yahoo Customer Service

    Over the past one week, I have had endless problems of having to log in to my website on countless times. Why is this so? Could you also please provide me with some explanation as this has now become a more than frequent daily occurence.

    Additionally, most articles I forwarded to my overseas acquaintances cannot be save due to "unusual activity in my inbox folder". Such being the case, could you please offer any advice in this respect so as to enable me to conform to your system fully, i.e., the 'dos and the don'ts'

    I am also experiencing problems whereby my overseas acquaintances have not been able to
    forward or send me any emails for reasons beyond my comprehension.

    Finally, I would sincerely appreciate your kind and expeditious response to enable me to abide by your service provider's set of rules. Thank you.

    Yours truly,

    Vincent Chung.

    Anonymous 6/12/11 3:34AM
  • I recently attempted to purchase the domain name www.sarah.net to which your system said was available at smallbusiness.yahoo.com/domains.
    After going through the purchase forms and billing information, yahoo informed me that the name was unavailable.
    To add insult to injury my credit card was charged $1-00 for the inconvenience.
    Other service providers such as Fatcow and iPage rejected the domain name as it was taken.

    I assumed that Yahoo had a more up to date search process and as such the name had not been renewed.

    I await your reply with anticipation,
    Thanks
    Shay de Barra

    Anonymous 6/11/11 1:56PM
  • Yahoo provides very poor service. Then they send you to someone else to answer questions and want to charge you.

    genecaple@att.net 6/11/11 11:33AM
  • How come when I call the phone number listed for support I find it disconnected. The other number I can see is missing a number. I've been happy with yahoo up till now. I can't access my accounts, messenger or e-mail, and all my contacts are on them. Your sight is no longer user friendly in my opinion.

    Anonymous 6/10/11 6:29AM
  • They supposedly are open M-F 8 TO 5. I called at 8 on the dot, at their time listed on the website. And Ive been on hold for 15 minutes already. After I get my password reset for one last use, im closing the account. Its ridiculous.

    Anonymous 6/10/11 6:19AM
  • The service definelty isn't the greatest with yahoo...I have been on hold for about 30 minutes before a person even comes on the phone to assist. When they had, they were helpful and they did reset my password but it still took too long and I know that they can afford more tele persons to answer the phone. Come on yahoo! As soon as something better comes along, I am definetly going to shut my account down and switch to another account!

    Anonymous 6/8/11 12:50PM
  • YOU WON'T find any even worst service provider than yahoo.

    Anonymous 6/8/11 9:20AM
  • I have tried repeatedly to get into my yahoo acct for weeks.After much failing,failed attempts to reset my password and finally reaching a complete idiot via telephone.I still did not get no help,did not get my password reset after giving her all my personal information and being on the phone with her for almost an hour.Is this how Yahoo does their business? It's very poor and not acceptable.I thought customer service was there to help you...Evidently not...

    Anonymous 6/8/11 9:02AM
  • I am totally disgusted with the fact that it is so blasted difficult to get Customer Service. You have to keep searching to find a phone number for Cust. Svc. -- When you find the tiny Cust. Svc. link at the very bottom or elsewhere, you get everything but what you want; you get Q & A but not the option topic that appropriate, nor the Cust. Svc. phone no. Too long to mention everything -- to go on and on,

    Anonymous 6/8/11 5:16AM
  • I have been trying for over a week to cntact someone, ANYONE, to resest my password. I have babysat this computer for days and days only for you to lose connection mid-chat or never respond.

    This account is the one I use as my professional account and get possible job offers and I HAVE NO ACCESS and you are costing me money. All, I want is a password reset for LMCHOINIERE. Today.

    lmchoiniere 6/7/11 5:20AM
  • i am based in india and since 2 days and not able to access my yahoo account since two days.........there is no help from customer care plz help

    tabassum 6/7/11 2:09AM
  • The people at this phone number are useless. They don't know their product and will not transfer you to the next support when they can't resolve the issue. They have hung up or not replied 3 times already when I ask for the next level.

    They say I need to send an email and the email response is to call the phone number. They don't care and like others I will probably have to look for another service provider.

    Anonymous 6/6/11 8:19PM
  • i have been on yahoo since 1995/i never realized until I needed to speak to a yahoo customer care person, how much they suck!! I will never, ever use yahoo travel again!! i called, had to speak to a person that could not speak english!! second/i wrote emails/nothing!!!

    keywest48 6/6/11 8:51AM
  • Are you ever going to update your Comics section? Some of the comics haven't changed in a week or more.

    You don't do all that well with people's comments on news items, either. I see comments from several days ago on an item in today's news. Also, on your policy of listing comments in order of highest rating, who gets to determine the ratings? Are there any guidelines for the ratings?
    Why not just list them in the order you got them?

    I tried taking these concerns to a real person (tech support), but there's no way I'm going to pay $28 (or whatever it is)for some lame answer.

    Grobdash 6/6/11 7:49AM
  • I don't think Yahoo wants to answer questions. I have been asking how to delete the CHAT window? Their procedures are out of site for computer novices. You answer one question then yahoo asks or adds something else such as suggestions. Yahoo should cut through the red tape and help answer my question. I have spent more than 6 hours asking a large company such as Yahoo for help. There’s no excuse to run me through the ringer.

    charliebravo 6/5/11 9:57PM
  • I sent e-mail before NO ANSWER
    I want to know why my mail box is full of JUNK MAIL. This is happening since I updated
    yahoo. u need toSTOP puttin junk mail in my mail box

    Anonymous 6/5/11 11:37AM
  • The worst customer service in the WORLD! I have never experienced anything like it. My premium mail account has not been accesable for 4 days and no one at yahoo can tell me why. I have phoned and emailed trying to get resolved from 4:00 am to 9:00 PM. I have also contacted them via there "live chat"
    no one can help restore my account. I have emailed technical suport also. Horrible horrible disaster for my business and no one at yahoo is intersted.

    Norther Ca Real Estate 6/4/11 6:49PM
  • The Yahoo "support" webpage is nothing but a merry-go-round. Earlier there was a chat online link on which, after waiting 30 mintues for a response, I was told to try again later. When I went back I found that the online chat link has disappeared. I've received messages that I need to upgrade my Internet Explorer even though I already have Internet Explorer 9. I asked about that but it seems that the Customer Service no longer exists. Yahoo used to be user-friendly, but now they seem to have assumed a corporate indifference. Does anyone know of a smaller, still user-friendly email provider? SL, California

    Shao Lin 6/3/11 8:44PM
  • Every time I try to access Yahoo!Answers (yes, after I have logged in), it brings me to the login page asking me to verify my password. It does this repeatedly and I'm now not able to get on Yahoo!Answers at all. Please tell why this is happening. I know Yahoo! has terrible customer service and doesn't try to do anything about it's daily glitches and overall retardation, but could you please just try to give me some answers? Thank-you.

    Anonymous 6/3/11 11:20AM
  • well on approximently 05/22/11 i wasnt able to enter my account it said that i couldnt get back on tell 05/31/11 and here it is06/02/11 and i still cant login in they need to sand me a new password so i can access my account.... iv got collages that are suppose to email me and jobs i cant afford waiting any longer to get into it.... but yet yahoo wont do anything to help me.... i dont get it

    Anonymous 6/3/11 4:58AM
  • I have been trying to access my account for the past few days and when i m trying to reset my password it says your password cannot be reset online. Do you think it is acceptable & understable thing which is happening. This is totally ridiculous because I know the password I am using is correct...since it's the same one I've used for the past 9 years for this email account. I cannot get anyone on the chat line to help...it just keeps saying all agents are busy. Have they been busy for that past 2 hours? I need to access my account to get my emails and contact information and can't get anything. I called & spoke to couple of yahoo people as well but they said they cant help. Can anyone believe this & in this whole world Yahoo says it has best mail service & all. My business is affecting very badly day by day because I can not access my account Totally poor customer service. please help me if anyone can. I will be very very thankful to him/her. i can b contacted on chanchalkumar7@gmail.com

    I cannot accesse my Yahoo accoun 6/3/11 12:06AM
  • I am most unhappy with yahoo email and NOT being able to talk to anyone AT ALL. How can i send an email to your customer servie when I cannot access my email. I have a job offer coming through today and cannot even access my email. And the odd day I can access my email, most times the message does not load.

    Once I get on my account, my contacts will be contacted to email me at the Gmail address I will be setting up!

    Very bad service from Yahoo. No warnings about any "supposed" updates or anything. This company is destroying not only my job search but the ability to respond yay immediately to a job.

    Anonymous 6/2/11 12:17PM
  • I've been trying to contact Yahoo for the past 7 days regarding the fact that I cannot access my email acccount because of a miriad of reasons typical of Yahoo. Although this typicallaly happens about every thre to four months, it's never lasted this long, and it't hurting my business. Help, anyone?

    sandan 6/1/11 8:55PM
  • My address book is unusable. It won't respond, won't let me send emails, keeps cutting off my ability to send the mailing that I can manage to address (very seldom).
    What a screwed up mess!

    tomf33602 6/1/11 9:28AM
  • Waited on hold for FOUR HOURS never got through. As of today I have sent 10 messages no resolution,

    Anonymous 6/1/11 7:01AM
  • I will never be using yahoo again. Everything is in India and they could care less about what is going on in America, they just want to screw us. I think I have outdone all of you with time as it has been 35 days since my first call and they recorded my calls at 67 times!! and still have gotten nowhere! This is complete bull, this company is almost as bad as the magic blueberry plant people..

    arab2013 5/31/11 5:10PM
  • Since I used the new type Yahoo(Mail Beta, the function (spell check) disappeared. It is not convenient for the customers to check the words. I do hope that this function can be recovered.

    I have "spamed" e-mails, but they still came in. I do hope that these bin e-mail do not come into "spam" box.

    Anonymous 5/31/11 1:45PM
  • I have been trying to access my account for the past few days and keep getting a message asking me to answer security questions which I don't have the answers to. This is totally ridiculous because I know the password I am using is correct...since it's the same one I've used for the past 10 years for this email account. I cannot get anyone on the chat line to help...it just keeps saying all agents are busy. Have they been busy for that past 2 hours? I need to access my account to get my emails and contact information and can't get anything. Totally poor customer service!!!

    Anonymous 5/31/11 8:42AM
  • I am not able to check my emails. Every time I connect, it sends me to a page to write my password and repeats itself. I cannot check my emails. I have tried to contact Yahoo online but has not been successful. It is frustrating.

    DTR 5/30/11 5:18PM
  • why should I pay to ask you a question on why your service isent working properly. It all started after you started shuving mail bata down our throughts. I canot even sent you a trubble code list whatever you did sure screwd things up!!!

    anthony 5/30/11 12:18PM
  • I've tried to contact the yahoots at yahoo customer care by both phone and e-mail and haven't gotten any where.I don't know whats wrong with yahoo but if they keer this up I'm going back to Google

    Anonymous 5/30/11 10:55AM
  • I asked a simple question and they wanted to charge me $28.00.
    Somebody is crazy - people who ask this or may be I.
    I'd rather think the former.
    What a waste of my time!

    Anonymous 5/30/11 4:26AM
  • I have been having the same problem as the 600 other people listed here have been having. Yahoo sucks! I am getting rid of everything from the mail, the news, and the messenger.

    What kind of International company doesn't have enough operators to answer a call or talk on the help chat line?

    What kind of big company only works, "normal business hours"? That's crazy. Their help line should be open all the time, 24-7, 365 days a year. If 7-11 and McDonalds can do it, why can't Yahoo? Because they don't care.

    Second rate company that is getting ready to die - just like AOL did.

    Ben Johnson 5/29/11 8:37AM
  • I have the same story as all of you. I just found this list of contact info on Google. I hope it helps!


    Since yahoo is not responding to emails contact them direct by phone. Bad Customer Service. 408-349-3300 408-3491572 877-469-7847 866-562-7219 fax# 408-349-3301 additional emal address: info@yahoo-inc.com
    I

    Anonymous 5/28/11 5:47PM
  • This is RIDICULOUS!!! I've had the same 2 yahoo accounts for over 10 years, and now i'm being told that my passwords and address's don't match!!! I've tried over and over to change my password,but the security question (that i never chose) doesn't let me get any further for help, being i don't know the answer. Why is it if you click that your account might have been compermised, you still get a security question to answer?? WTF?? That too could have been compermised. I'm getting the run around. I've been applying to jobs and can't check my e-mail to see if I've recieved any responses. I can no longer obtain my resume or go on HotJobs and send it out. I called the customer service number,was given the same dumb ass help page and then disconnected w/out speaking to a person. I wasted the minutes on my phone making the call, i called numerous times to hold for the "estimated long wait" but the wait never occured,i was just redirected and disconnected....

    Anonymous 5/25/11 5:51PM
  • worst customer service on record....high call volume..bulls##t....have emailed problem and have only received canned answer that does not address my problem. My account was hacked, password keeps coming off as invalid and cannot access anything. All my credit and utility accounts are on there and I pay bills through them. Nobody at Yahoo seems to give a damn. I will be a month getting this straight with a different mail service.

    buckeldan 5/24/11 6:40AM
  • I am having the same problem as alot of other people apparantely. I went to login to my email and it says my info is incorrect. I can't access anything. Phone numbers don't work. This email is my business and our livelihood. Every hour I can't access my account I'm losing potential clients. A few days ago my email was compromised and a bunch of spam was sent out to my contacts. I tried to change my passsword but it wouldn't let me. Now I'm afraid someone has hacked into all of my personal info. I'm scared to death and YAHOO COULD CARE LESS! This is horrible. I'm definately switching providers as soon as I can!

    jeannempaul@sbcglobal.net 5/23/11 6:40PM
  • I just called customer service becuase I've been getting spam email from the same addy for 2 years now....email reports haven't worked. I pushed 2 and was told there was high call volume, so there'd be a delay...fine with me...THEN after giving me the website where I can (not) get help, it just HUNG UP on me!! I've about had it with anything yahoo, their groups, their email, I'm done!!! Gimme my hotmail!

    blondeemum 5/23/11 2:29PM
  • THERE IS NO DAMN WAY TO GET TO YAHOO TECH SUPPORT WITH THE PHONE NUMBER LISTED !!!
    THEY HAVE THE WORST DAMN CUSTOMER SUPPORT I HAVE EVER SAW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    THEY HAVE HAD ME LOCKED OUT OF MY EMAIL ACCOUNT FOR A DAY NOW.!!!!!!!!!!!!!!!!!!!
    THE YAHOO HELP PAGES JUST RUN YOU AROUND !!!
    THERE USED TO BE A PAGE FOR LIVE CHAT WITH A TECH, BUT THE BASTARDS HAVE TAKEN IT DOWN OR HID THE DAMN THING !!!!!!!!
    THIS PROBLEM IS BULL !!!!!!!

    rclink 5/23/11 9:26AM
  • I have been trying to get an answer to my question now for 6 days. dont mind paying, but give me an answer

    jackdarippah2000 5/23/11 8:51AM
  • My account was fine, now all of a sudden my password and username does not work. I have tried to answer the questions and it still doesnt work. I have attorneys and other business that I use this account with and I no longer have access. Then I call the 1-800 number and no one picks up the phone. What the hell is going on. Yahoo, you are starting to suck. No customer service support, and no way to fix the problem.

    jennifer_cox1974 5/23/11 5:49AM
  • When 2 month's of emails disappeared from my inbox, I emailed support (I found the correct address by using Google search.) Two days later Yahoo said they had a higher than normal amount of traffic. Four days later, Yahoo asked if the problem had disappeared on its own. Six-and-a-half days later Yahoo sent me a form that had to be completed and returned within 2 hours of the incident to have hope of recovering my mail. Needless to say, Yahoo will not be my mail server longer.

    Anonymous 5/23/11 2:45AM
  • Yahoo support SUCKS. I have important info in there and have had the same pass 5 years and all of a sudden dosnt want to work.. I have emailed the support link 8 times and nothing..

    Yahoo you suck Im off to Gmail or something you hopless pcs of Crap..

    yahoo FAIL 5/22/11 4:01PM
  • I've been a member of Yahoo since 1996. I got the new Yahoo! Email Beta version today. Went to work, couldn't access my email or compose one. Thought it might have been the software at work that blocks access to certain activity and websites. Came home, and got the exact saem thing!
    I click the compose mail box or the contacts option I get a pop up box: out of memory at line: 7.
    I WANT THE OLD VERSION OF YAHOO BACK!
    I didn't think this would ever happen. I am greatly dissatisfied.
    I even went online to get an immediate answer from a Yahoo tech support agent, found out I have to pay $58 upfront before I can talk to one!

    dugwayite 5/21/11 9:48PM
  • Not able to access my account. Keep getting a change password response . Now I cannot contact a person. Time to start using google.

    james_b19504 5/20/11 8:52AM
  • Cannot log in to my e-mail account. Keep getting change password response!! Have been unable to log in for hours. What is wrong with YAHOO?? Your "instructions" on your web site are USELESS. The problem is not me, the problem is YAHOO. Cannot get anyone on the phone!! Get it right, people. This is ridiculous. I have been using Yahoo for years and NEED to get to my e-mail now!

    Anonymous 5/20/11 7:40AM
  • My wife's important business email account is 'locked' and she cannot log in. Her correctly answered security questions are rejected as incorrect. 'Live Chat' took 3 hours to answer yesterday and when they did, I was away from the computer. Since I wasn't able to input my problem into the chat session before the person answered, they just 'hung up', without learning what my issue is. Multiple email queries to them are ignored. Their phone support requires how long to get someone to answer - hours and hours? They don't include any separate numbers for 'small business' (paying) customers - that is us.

    We are effectively locked out of my wife's important business email account and cannot get a response from them.

    Everything on their web site is designed to not make it easy to actually make contact with any support person and I'm sure that's because they are grossly understaffed.

    Of course, we will be leaving them -- a hassle -- but need to get access there first, so that we can offload all of her email before we pull the plug.

    It's a cliche but Yahoo 'support' TRULY DOES SUCK.

    heywally 5/20/11 5:12AM
  • I have spent hours trying to reach Yahoo online and by phone. I'm going around in circles. I need to cancel a small business directory ad but cannot find how to do this.

    Also, I can only login with my Open ID (Google) and not the Yahoo ID as someone else first set up this ad. The Yahoo "Wallet" shows no record of the ad or the invoicing, but I've been billed. (I was able to access the "Wallet" through the Google OpenID aaccount.)


    No one at Yahoo wants to help. I'm bounced around from telephone call to telephone call, cut off after long waits and transfers and have used the online Yahoo website email form only to have the message bounce back to me -- and can't reach anyone through the online chat.

    I'll get the charge on the credit card for this ad cancelled. Maybe that will get their attention.

    Frustrated Yahoo business custom 5/19/11 1:11PM
  • I am very frustrated with Yahoo and its personnel.

    I have a colleague that has a Yahoo professional e-mail address that had a problem a month ago. All of their Yahoo e-mail and e-mail addresses were deleted from their Yahoo account. In that same period, somebody sent an e-mail to all the people in the e-mail address book requesting a response; however if one looks closely to the e-mail address, they had substituted a “1” (number) for an “l” (alphabet). Thus, an unaware party would have been responding to the wrong address.

    It took them a week to reconstruct their e-mail address book. They also changed the password twice since the original incident.

    Fast forward, to yesterday, the same thing happens again. This time, I received an e-mail from the legitimate address; but when I went to respond the address had been changed. They said the original of the Yahoo e-mail sent to me had disappeared off their e-mail queue.

    Pressing questions:

    1) How did they get into the Yahoo account a second time? Even though the password account had been changed several times in the last month.

    2) Is it possible a virus has been transmitted in an original e-mail, and it resides on every recipients’ computer and then automatically changes the e-mail address to forward somewhere else?

    3) What can one do to safeguard against such shenanigans?

    Square1_98 5/19/11 9:17AM
  • Firstly where the hell is your email contact details?
    2nd why the hell isn't the accept policy for yahoo!7 not working? I click accept and it just stays on that damn accept screen and I can't do anything with my damn email account.
    FFS get it right!!!!!

    Don't how good its going to be giving you my damn email account if I can't get into my damn emails!!!!!!!!!!!!

    pauldp72 5/18/11 11:21PM
  • I haave been using the same user ID for a couple of years, all of a sudden I cannot get in to see my mail. It was fine on Monday and this is now the second day it does not recognize my name polishspicegirl@yahoo.com. I waited on line last evening for over an hour and finaly was asked in writing to call back. I called this mornign and was asked to go to help.yahoo.com. I have been there and did that. I use this site for my job and to keep in touch with my children. I am 614-563-7187 please call me. Just fix the problem, please. I called 866-562-7219 and pressed 2 to no avail. Please help.

    Marion Marciniak

    polishspicegirl@yahoo.com 5/18/11 3:24AM
  • Yahoo is holding my personal information hostage! Yahoo closed my email account without explanation. I have done nothing to violate their TOS yet they have closed my account. Yahoo will not respond to my questions and complaints about this issue. Yahoo will not give me access to my personal information. The only thing I have ever done is report the spam that clogged my yahoo mail inbox.

    Anonymous 5/17/11 8:43PM
  • I am completely frustrated!!! I can not get into my account...I forgot my new password and when asked my two security questions (which I believe, I provided correct answers)....I have been waiting for the online chat for HOURS and when I called the phone number no live person was able to assist...I AM ANGRY!!!!!!!!
    Amber
    If anyone reads this from YAHOO
    please call me...
    ]954-681-0092....once i get into my account which I have been told is locked until 5/18!!!! I am getting all my contacts and closing my account....'

    Anonymous 5/17/11 8:01AM
  • i cant log to my accout, this is pathetic. I cant find a custom service number to help me solve this. I can see where yahoo is going! i am extremely unhappy

    Anonymous 5/17/11 5:22AM
  • i am a long time customer my email has always been with yahoo for primary .. recently i meet a man (DUSTIN SHOUSE) He lyed to me about everything including his last name i seen his tag from his work and found out he had a diffrent last name and the found he was a conveicted offernder of children being a 11 year old boy.. he than inserted a usb of logitch into my soms game system my wireless router has 2 ips and all 33 phones have been also hacked. i hope people in the future have a contact number to tell there most used eamil accounts i been dealing with this for 1month or more i do have a case number and i need my email account addressed and fixed. thyaanks danielle reese 317/7869956

    Anonymous 5/16/11 3:06PM
  • You can never talk to a live person. THEY ARE NOT COMMITTED TO HELP!! I have been charged an annual fee for an account that no longer exists. I can not login to ask a ? without a user name and password, which I do not have and have not had for several years.

    Anonymous 5/16/11 10:09AM
  • When you call this number, a recorded voice tells you that they are receiving high call volumes and there will be a long wait time. They then provide examples of issues that you should go to their help@yahoo.com site for. Then they give you the phone tree: if you have billing issues, press 1. If you have password and account verification concerns, press 2, for small business concerns, press 3, for all other concerns, press 4. I pressed 4, and I got a recording telling me to visit the help@yahoo.com site as they no longer provide live support. I had already been to this site and it DID NOT address my issue.

    Needless to say, this is terrible customer support.

    Erica 5/13/11 2:08PM
  • I cannot believe the ineptness of this Customer Service site!!! You can't get through the phone!!! You can't get anyone to answer you on the Chat service!!!! I cannot access my email account and cannot understand what the heck happened there. In the meantime I am losing potential job opportunities because the Yahoo staff is inefficient!!!! What a joke!!!

    Remson 5/13/11 9:54AM
  • Spent over 10 hours trying for a live CHAT. Have called their phone numbers for a live person and got a computer run around several times. Have emailed them several times. No one replies. I am continuing to try to get a live person because I need to get into my account with them. What the heck gives with this company?

    chuckwagoncanteen 5/13/11 8:36AM
  • It is extremely hard to contact anyone. i am not waiting 2 hours online to talk to a virtual tech.
    I do not want to change to the new Yahoo, the last time I did it introduced a virus and I had a extremely hard time getting in touch with a technician to fix the problem for me.

    BJL 5/13/11 6:42AM
  • Sad I have to google to get a contact number for yahoo!!!!!!!

    Anonymous 5/12/11 1:33PM
  • I am not going to wait 42 min or pay for a non-response that does not work. As of next week I am closing all my email accounts & will find another email provider. This means hours of extra work for me but never having to deal with a dysfunctional system that starts spamming email contacts I have had for years will make it worth it.

    Anonymous 5/12/11 4:13AM
  • I wrote to you yesterday citing all of the problems I am experiencing with my account. Today, I received a joke of a response from the contract person you hired to deal with the e-mail problems. His advice to me was to close my yahoo account of seven years and transfer to Hotmail.com. He told me that your mail system is the biggest problem is Yahoo. There were other problems that I asked about yesterday such as abuse with threats,and a phony letter supposedly from Yahoo wanting all the personal info. I knew from past conversations with yahoo, that I needed to report this ASAP to Yahoo. However,
    after 15 consecutive nights of trying to reach Yahoo only to hear that they're receiving too many calls.I tried several different times to call but, only received the same response. So after seven years with your account, what I always referred to as my favorite account, maybe it's time to close
    this account afterall. I have tried and tried to reach anyone to advise me but, to no avail. Since this seems to be the new way Yahoo treats their customers, I will no longer be part of it. If there is someone who actually cares about their clients,maybe they could call me. I'll be at home for the next 1 1/2 hours at (216) 688-0378

    josephpriore84 5/11/11 1:37PM
  • It actually took Norton to find your phone #, so I could talk to a human being. Then you kept me on hold for 42 minutes, waiting for the next available operator. Is this the "customer care" you speak of? And, how important we are to you? "NOT!!"

    QOspades 5/11/11 12:43PM
  • Correction per the previous comments. It was not a customer service specialist but a techinical support specialist requesting ($30) to answer my question.
    Also, my name is CarolynCC.

    Anonymous 5/10/11 8:58PM
  • Likewise, I have been with YAHOO for years, 8-10 years or more, automatic withdraw from my checking account. You have never had to wait for payment, you take it out like clockwork. Here it is 10 years down the road and my first time trying to connect to Yahoo customer service concerning a HIGH PRIORITY security question and as the previous subscriber stated, I was popped up to a customer service specialist asking how much I thought the question was worth? ($30), HECKS NO!!
    Yahoo Customer Service is not member friendly. It was very difficult trying to connect to customer service, almost impossible. Enough to make me want to switch to another service, thank you very.

    Anonymous 5/10/11 8:40PM
  • Recently, Yahoo made me change to their "new and improved" Yahoo Calendar. I do not like the new interface, but my main problem is that I can no longer sync with MS Outlook. I wrote to their tech support and receive an email stating 3 things:
    1. I am very sorry for the significant delay in responding to your message.
    2.Yes, there are few smaller features of Old Yahoo! Calendar which are yet to be supported in All-New Yahoo! Calendar.
    3. Then then listed all the other things that were no longer available.

    Nowhere did it have a suggested resolution.

    I responded to that email only to get another email with no info other than again saying "I am very sorry for the significant delay in responding to your message" and to check their website for a solution.

    Anonymous 5/10/11 4:25PM
  • I can login to yahoo, but I can not login to my email account ! I'm always getting "please verify your password" login page. I can see my login name at the top of the page "hello xxxx" but I still cannot goto my email page ! Fortunatly I can access my yahoo through pop access, but web access is not working !

    I tried all solution in the web by using different links or mobile links, and I cleared the browser history and cookies, also I tried from different computers and different browsers,...etc but still cannot login to email area !!!!!

    Ziyad 5/10/11 11:53AM
  • I have not been able to use my email account for three weeks. I am upset because employers will contact me by email which I can not access. It is further frustrating because I can not get any help from yahoo who are not responding fast enough to correct the problem.

    Anonymous 5/10/11 7:54AM
  • Right this is BS for me can't. Get into my mail and I try calling notthing I was on hold for 2 hours. Not fun at all almost feel like taking their so called care team taking them to the showers I'm telling all my friends to go t Gmail or something their when I can get someone asap. Yahoo I think you are out of here asap of keeping people and your as bad baby rapes in my book now I lost all this stuff

    icedog 5/8/11 8:31PM
  • I wanted customer service regarding a problem I'm having with my mailbox on my Yahoo homepage and you direct me to a $38.00 charge for answering my question. That's bs!

    Anonymous 5/8/11 7:46PM
  • 5/08/11 Yahoo customer forever....entire site isn't displaying properly. Mail has stark white background, no ref to attachments and has annoying right page ad that you can't close. This started on 5/01/11 upon login claiming invalid password. Unlike others, at least I'm able to access my email - but is it compromised?
    I've been very happy with Yahoo mail, but having issues for more than a week isn't good. Mon - Fri customer service makes me rethink my mail service provider.

    Anonymous 5/8/11 10:23AM
  • Cannot access my yahoo business account or email. The 24/7 phone and email access was a lie. I am out of business because of yahoo customer service that does not exist!!!

    Anonymous 5/8/11 2:54AM
  • Wow, I "stumbled" on this site while trying to locate Yahoo customer service. Hmmm, lots of complaints about that dept., I see. I'm ready to switch if I have to look at that LowerMyBills.com ad every morning. It's a grotesque toothless man grimacing and turns my stomach. Why look at that?! Such an odd way to gain attention. I've reset my ad preferences and "he" still appears. They've put lighting on his face and manipulated the features to be particularly ugly. Annoying.

    Anonymous 5/7/11 8:18AM
  • I think I am in the Wizzard of OZ! I have been trying to speak and or get an email returned from the great Yahoo! Wow this is amazing how sorry they are. I have sent at least 20 emails, phone calls and guess what no one is home. The bad part about this is I work oversea's antd this is my number one way to talk to my kids! Thanks! Yahoo thanks for givin a crap!!! And I thought United had bad customer service. I was wrong Yahoo takes the cake.

    Anonymous 5/7/11 1:15AM
  • Hi.I ben geting this for last hour:
    "All Yahoo! agents are currently assisting others. Thank you for your patience. A Yahoo! agent will be with you shortly. Your expected wait time is approximately 0 minutes."
    Terrible service so far

    Gica 5/6/11 5:19PM
  • Have been unable to access my business account for 5 days. Filled out numerous customer service forms, no resolution. Called 2 days ago, was told I needed to fill out an abuse form. Still nothing. Called today. Was told customer service cannot help me, only the abuse department can, and they do not have a phone line, so fill out the form again. How can a company this large, earning as much money as they do, not have the capability to help their customers?

    sheri 5/6/11 8:40AM
  • I cant get to the yahoo webpage display correctly, cant check my email at all, and cant get into any any of yahoo sites........cant even call customer service....no answer. If yahoo down again??????????

    Just ME

    dkhyuen 5/6/11 7:41AM
  • yahoo is has useless customer services, cannot contact, cannot resolve issues, do not care, what a waste of internet space!

    how are customers supposed to get help, I can't even SIGN UP to yahoo there's far too many issues, check and recheck and chaeck again and again with no mistakes and NOTHING!

    The Reverend 5/6/11 1:14AM
  • I cannot log in to any of my e mails you are about to loose a customer for life , very horrible service , cannot talk to anyone to get this resolved

    djlsb 5/5/11 3:05PM
  • After being a loyal customer for so many years, I get locked out of my email account 2 days ago and no matter how many times we try to reset password or any action whatsoever, I get retarded messages that I have to wait 12 hours or come back at a certain date and time. I have done all of it and your stupid system refuses to allow me to reset my compromised password. I try 1 time to reset password and all of a sudden I am locked up again for 12 hours. This is just unacceptable. To make matters worse, you never ever contact me no matter how many times I send messages to your customer support. What the hell is wrong with your customer service ? Stop sending customer service to worthless 3 world countries. I am sick and tired of waiting for Mark or Mary from Mumbai India.

    Christine Maes

    maeschrissy 5/4/11 9:46PM
  • I do not like IE9. I am having so much trouble navigating in it, and it is so slow! How can I go back to IE8?

    Anonymous 5/4/11 11:38AM
  • My mail for ONLY my personal Yahoo! mail box has been unavailable off and on (mostly off) for 4 days. This morning when I tried to get my mail it told be my account had been compromised and demanded I change my password - which still didn't allow me to login. Then after clicking the "Trouble logging in" link I was asked security question to which I NEVER provided answers - of course, Yahoo! then summarily locked up my account. Nearly 3 hours on hold this morning and now trying again. Customer for nearly 10 years - with all my important older emails... probably gone... just like Yahoo! will be in a few years.

    Anonymous 5/2/11 5:06PM
  • your silly captcha code is ridiculous, it doesn't stop bots or booting at all. so why do even use it? Maybe you need to see how many rooms get botted up.and your terms of use is stupid too, when a person is reported for booting and using racial comments you just ignore it.,and send some lame email that doesnt even apply, talking to u is useless. if u had kept the java chat, there would be no booting, but you dont care , cause your just out for the dollars

    iomi_cats 5/2/11 2:42PM
  • Your customer service is horrid. I have been trying for 3 days to get my 93 year old mothers' acount restored. When I call your tech support number, I wait on hold from 45 to 90 minutes and get someone, I'm guessing by the accent, in India. That person asks the security question, where did you spend your honeymoon, and I give them the answer my mother gives me and they say that is not correct. I called her back and verified the answer. Same response. I am currently on hold, AGAIN, for 50 minutes. I would ask my mother to call but, once again, she is 93 years old and is pretty much housebound. Is there someone I can contact without having to go through India to help me with this issue?

    ronaldvflores 5/2/11 8:32AM
  • no help at all i will never use yahoo i will talk to evey one i know about how yahoo let my aacount information get out and now i can't get into my aacount also will facebook this info on yahoo i cant say one good thing about yahoo

    aoneal59 5/2/11 7:53AM
  • Well its been 3 days now and I still can't get into my email account and still can't get a hold of anyone. They say there hours are 6a-6p, but the live chat says no one is available! I can't believe this crappy service. They are going to lose a lot of customers. Great job Yahoo!

    Anonymous 4/30/11 8:28AM
  • I haven't been able to get into my mail all day and it is verry annoying. I have insurance claims for storm damages and it is a must for them to be able to email, and for
    me to read them. I also have other business I need to address and I am unable to do this.
    As far as your help page goes, it is useless.
    The telephone number that was given to speak to a live person for help, well, it is a recording that tells you to go to the help page, help.yahoo.com, which doesn't help at all. I, along with others, need for you to
    correct this problem immediately. We have business to attend to the same as you do.
    Arlington, Texas

    Annie 4/28/11 2:38PM
  • I got a launch error and cannot access my email after everything had been working fine on my yahoo account, I never switched to "Beta." I attempted to contact them via phone and via email to no avail. There is no accountability at this company and the lame error messages and phone prompts attempting to reassure us are really nothing more than damage control. They should own up to their mistakes and communicate with us by hiring people to take our calls and answer our emails. Amazing that a company of this size has ZERO customer service.

    cray 4/28/11 9:53AM
  • I DONT THINK WE SHOULD HAVE TO PAY FOR TECH HELP.... YOUR YAHOO IS WORTHLESS AND DOESNT WORK CORRECTLY

    KATHY 4/28/11 9:33AM
  • My yahoo account is all screwed up. I can't use any of the suggested solutions because your system wants information that your software will not accept AND THOSE CODES ARE NOT LEGIBLE. THEN YOUR PHONE MESSAGE HANGS UP and I get a disconnect ringing in my ear.

    There is no way to contact a human being much less an intelligent life form. This is the very worst customer service that I have ever experienced.

    I will definately be looking for alternative e-mail solutions.

    Anonymous 4/28/11 9:16AM
  • can't believe they call it customer support, how you can run a biz without interaction with your users??? I can't get a response no matter how I try, but if I don't get one soon I will post my experience on my website and blog, fb, twitter and anything else I can find. (my website is in the top 17% of all websites worlwide)Care that I do this? call me 217-820-3992.

    freddiegone 4/28/11 9:04AM
  • You should put an estimated time for answering so that people aren't holding on forever. I've been on line for over an hour and I still haven't been answered!

    Sandra 4/27/11 1:34PM
  • my account has been hacked and Ive sent numerous emails to yahoo but with no help what so ever. please send me temporary password cause I cant get into account to reset. that account is (crogsoupbone3@yahoo.com)

    Anonymous 4/27/11 10:03AM
  • After the rip-off that I just got from a company called DigitalHDSource, I will no longer visit or use Yahoo.I'm going to have some fun contacting the organizations that I belong to throughout the country and tell them about my problems using Yahoo.Buyers Beware, shame on Yahoo.

    John Donahue

    Anonymous 4/26/11 3:13PM
  • dear sir before yahoo was offering good service but now every thing changed iam trying to enter my account since 10 days but icoudnot i mailed to the customer service several times and i changed my password more than 30 times but no use so pls inform me if my account unblockable so we can turn to other copmanies best regards my blocked e.mail is ghada1206@yahoo.com my other e.mail is mmagaba@yahoo.com

    Anonymous 4/25/11 5:44PM
  • CAN NOT GET CUSTOMER SERVICE GRANDMESASOLARSHOP!!!!!!!!!

    GRANDMESASOLARSHOP 4/25/11 4:39PM
  • As the previous members said - Ther is no support!!! It says call an agent to reset password as I cannot log in all the sudden and the darn site keeps asking questions and not providing contact info. I had to Google my question for a numbber at yahoo to get placed on hold as I now am waiting 12 minutes and ticking.... WOW- Very disappointed! WAKE Up YAHOO!!!!! yOUR PISSING ME OFF TDAY!!!! wow!!!! yOU ARE A JOKE FOR SERVICE,

    cleanas409 4/25/11 2:20PM
  • What has happened to my email???? My friend unfortunately, put me on Yahoo Beta mail just to try it out. It is horrible. I don't instant msg but this msg: ram.pisapati@hotmail keeps popping up & blocking me from accessing my email. There is no phone help at all, its on line and since I can't get my email anymore, there is no help. I have been with Yahoo for years. I want the yahoo classic back or I'm going to Gmail....This is a real mess and there is noone there to help. Any suggestions from any other yahoo readers out there?
    bluudragon@yahoo.com

    Anonymous 4/25/11 2:12PM
  • My e-mail got disabled this weekend, too. When I spoke with an agent she told me the only way to resolve this is via E-MAIL!! Hello, that's my problem. The person I spoke with was nice, but completely unable to resolve my issue (not her fault, but the company's fault). I intend to get my e-mail back, remove the critical info and switch to another provider. Sad, since I've had my account for about 8 years.

    susanh1277 4/25/11 11:58AM
  • i got locked out of my mail account and it says my problem cannot be solved online. called the customer support number and have been on the phone for an ungodly amount of time. will be switching to gmail after 8 years of using yahoo. am very disappointed in their customer service.

    chevypimp666 4/25/11 10:31AM
  • Oh my God!!!! Yahoo by far has the worst possible tech support out there; why is their chat online, never online! My email locked out this weekend also. I have been surfing the web for hours trying to reset my password. I will make sure the CEO knows just how frustrating their website is and will move my email to GMAIL.

    4ksandra 4/25/11 7:02AM
  • what a mess! I have had ongoing address book problems for months. I have contacted them several times with no "change".

    It is a lot like trying to get Oh! bummer! to do something worthwhile.
    I'm out of here.

    tomf 4/22/11 4:20PM
  • It takes forever for someone to answer your call, and they keep telling you to go to their website to resolve the issue you are having.

    They prefer to cut cost on tel. and the result is unsatisfied customers and bad reputation for their business.

    Ric 4/22/11 9:42AM
  • I shifted Classic Yahoo Mail for Yahoo Mail Beta .I cant open my mail since I switched.Pls.Help me, this problem has two weeks. I need Customer Service A.S.A.P.

    Anonymous 4/21/11 8:37PM
  • why is your customer service infrastructure SO bad????

    we've been locked out of our email for hours. No help online.

    No help on the phone

    No help on the chat

    It's ridiculous and I'm furious

    Anonymous 4/21/11 1:54PM
  • Message received:
    Yahoo! is unable to process your request. We recommend that you contact the owner of the application or web site to resolve this issue. [95025]

    I contacted customer support expecting them to know something and their reply
    was strange--did I interrupt a party--no one is actually working solving problems!

    Anonymous 4/19/11 11:01AM
  • wow what a horrible company yahoo is.....They refuse to answer phone calls or help with any issue what so ever.....All they say is figure it out on your own online..... lol

    I cant beleive people actaully pay them for a service ill never pay them for anyting ever again worset company ever period....

    cloverhydrostores 4/18/11 1:15PM
  • Why with Yahoo is it so hard to contact a live person or even emailing for help? Link after link leads nowhere. Love the " email tech support" and it says " not added yet" Guess tech support needs tech support! Trying to find out why my emails are not being sent. Not all the time though. Some got through but I am mailed from yahoo saying not sent. Any one have this problem?
    Thanks,
    Bob

    robcr11 4/17/11 10:21PM
  • I have been unable to access Yahoo News for several days.I can go to any other site and get the stories,but not on Yahoo(the only one I am paying for).They sent a stupid Email,but I get tired of being on hold.If they want to pay my $50. per hour that I normally earn,I will stay on the phone.
    I usually get a guy in India who has no idea what I am talking about.Then I am switched to a guy in the USA who is equally uninformed.It's a vicious cycle that really sucks!!!

    jmdrmd1 4/16/11 6:37PM
  • CALLED. GOT A MACHINE FOR HOURS,.. IS THIS CUSTOMER SERVICE? no...I am going to drop my Yahoo account if you cannot answer my questions and very timely. I updated as you requested and it left my computer coming up 15 minutes past normal. I chose a symbol and color and I have NEVER seen this. THIS IS A SECURITY ISSUE. You change the settings without notifying me and I was unable to SEND for one week on my Outlook. Call me today or watch me cancel my YAHOO ACCOUNT AND TELL EVERYONE I KNOW TO CANCEL THEIRS. also MY YAHOO IS COMING UP IN SPANISH AND I CANNOT CHANGE IT...TANNERVERNA@YAHOO.COM

    Anonymous 4/15/11 11:11AM
  • I have now been on hold for 1 hour and 37 minutes. Called a different number with my cell phone and am on indefinite hold there too. This is the last time I will use Yahoo Travel Services.

    cfpkim 4/13/11 2:53PM
  • Your customer support is a joke. I need to speak to a real person as none of the FAQ answer the question I have.

    I have not been able to forward any of my emails. The contact list comes us with only the telephone numbers of my contacts. I do not want to send a text, so what has happened to my contact list dropping down like it used to do? The list under "Contacts" shows all of the information, but when I forward or try to write an email, I cannot access those contact email addresses. What can I do? If I cannot speak to someone personally, how do I obtain the information I need?

    Anonymous 4/13/11 1:08PM
  • I'm trying to cancel my Yahoo email account and I received an email telling me to call customer service. When I called I got a recording that said the only way I could cancel the email account was to go online. I tried that and I ended up with the message to contact customer service. All I want is the email account cancelled. If Yahoo is unable to do this I'll leave the account as is and when it's full then Yahoo can delete it.

    deadwood1joe@yahoo.com
    Juanita Bauer

    deadwood1joe@yahoo.com 4/13/11 7:54AM
  • I have used Yahoo Mail Plus for years. In all that time I have never been able to talk to a LIVE customer support person. Calls are questioned by an automated system then you are advised to use online help or, if miraculously you are connected to a number, you are told there is a long wait and to try again later. E-mails, rarely answered, and if they are, are so ambiguous and asking for information that I have no idea what it is.

    I received an e-mail from something called Mail System on 4/9/11 advising me that I would be disconnected from my account in 3 days. The attachment for information would not open and I returned e-mailed the sender to inquire as to the reasons for the e-mail. As yet, no answer. Speaking of Answer, when I submitted my problem to Yahoo Answer.com the charge for their help was $58.00. No thank you!

    Because I have so much personal info in my Yahoo e-mail account, I am at a loss as to what to do. I know this. I want out of Yahoo!

    jeffs24grannyfan 4/11/11 10:54AM
  • Your customer service is the worse, I have been trying to get in touch with someone for 3 days no one answers the phone and was on hold forever, My password question was considered wrong, however you have more questions than just one so why not ask another question. I will no longer try to get in touch with you people, you are a disgrace, why don't you have customer service in this country?? If I can't get into my e-mail how will you get in touch with me. Stupid, Stupid, Stupid!!!

    Anonymous 4/11/11 7:09AM
  • I have an upgraded mail account that has continued to get worse...if it was as efficient at letting me open my mail (and the security seal is a crock) as it was at opening the darn asdvertising then I would be pleased...my service expires in June...say goodbye gracie!

    habitsnchoices 4/10/11 6:18AM
  • I opened a small business site for a local firm 6 years ago. 4 years ago the owners decided to transfer the site to another billing and then discontinued it. The site went down.

    Just heard that Yahoo has been billing a corporate credit card for the past 4 years (they traced it out of a number of accounts) so I call Yahoo.

    The service rep told me it was my fault not yahoos. He offered me 3 months refund but said the terms of service precluded any more of a refund. I asked him to demonstrate where in the TOS that policy was and he became beligerent and told me to take it or leave it.

    I just got back from small claims court. I'll let you all know how it turns out.

    hdhouse 4/8/11 12:10PM
  • Really??? Yahoo is only available for tech support between 6am- 6 pm??? I suppose if you don't have a job, those hours are great. For the rest of us that work "9-5" there's not much time for help from Yahoo.
    I've spent years with the out-dated wild blue service---- they were always able to answer my questions at any point in the day or evening.... yes, 24/7, those folks were around. It's a great disappointment to realize verizon only makes themselves available when it is convenient for them. Oh, how the heads will roll over time! cheers to all, jenny

    numnum11 4/7/11 6:19PM
  • Cannot get a reply to my question.
    Why does it keep telling me that it cannot access my contacts and to get in touch with Ciustomer Support. I have tried telelphoning , emailing - the lot and am still none the wiser !!

    yahoo 4/7/11 8:32AM
  • The new Yahoo Mail is terrible! Formatting, time increments, etc. "Customer Support" sucks too! I sent a request for help, got a reply saying I would have an answer within 24 hours, and still have not heard back five days later! I HATE Yahoo Mail and Yahoo "customer support"!

    Anonymous 4/6/11 8:28AM
  • I hAve tried for 6 hours to add time to my yahoo voice Phone out and the system continues to ask me to sign in over and over. It will not allow me to add minutes. Whoever is responsible for this maintenance on these links are not doing a very good job at it. I'm in IRAQ and have been depending on this service for some time but not I am considering going to Skype. Maybe they don't have some of these customer service & support PROBLEMS.

    Unhappy Loyal Customer 4/3/11 11:16AM
  • I love to play spades but I am tired of playing with cheaters that use the three minute rule to their advantage. we get bored and lose track of time I HIT REPORT BUT NOTHING HAPPEN AND PURRRR50 JUST LAUGHED AT ME. I know I will come back cause I like yahoo for everything but what will make me cross the fence

    jbusksman 4/3/11 8:28AM
  • I do not want Yahoo beta search with the purple mini intrution to keep coming up on my computer everytime I turn it on please remove from my computer or I will switch to google


    Sincere Yours
    smithelainedebra marie@yahoo.com

    Yahoo 4/2/11 6:18AM
  • I finally found a way to speak to a live human, who basically told me that I can't send a lot of e-mail out on a non-business account. Really? Any other e-mail client will allow that. It wasn't her area of expertise, but when she told me that the three weeks I've waited for a response to my four messages was not a problem - they're busy, you know - I realized that she was an IDIOT. I have left a message for the CEO. I'll never hear from her, but I had to try.

    After 12 years with Yahoo!, I'm done. If they are trying to destroy their e-mail business, then they are doing an amazingly good job.

    m3singsgs 4/1/11 5:08PM
  • We dispise those phony codes written in scribble type script. They prove NOTHING, they are a form of harassment and slow down my e-mailing. I was desperately attempting to get word out about my mother-in-law's
    death and had to type in one of those ignorant childish, juvenile codes 6 times,
    delaying the message being sent for over three hours.....Get a life and quit harassing your subscribers...You claim it is to hamper scam, THINK....if I can read it, then what keeps the scam artists and hackers from reading it....DUH!!!!

    bigfoot 4/1/11 11:54AM
  • I have tried to add Yahoo Antispy bar to my Yahoo toolbar for over two weeks now. It never appears there. I also have tried to contact Yahoo to find out what the problem is. I give up. I have deleted/trashed Yahoo toolbar and gone to MSN, who I can communicate with on issues/problems. Goodbye Yahoo....you suck!

    HMM165 3/30/11 5:50PM
  • very rude and not helpful or professional.

    Anonymous 3/26/11 9:21AM
  • It's ridiculous to have a number to ask for help, then get a voice activate message to go to help.com. I am trying to block my sons CRAZY EXGIRLFRIEND from emailing,me, and trying to IM me. I followed the directions. I went to options: THERE WAS NO spam option, as per the instructions. I NEED HER BLOCEKED ASAP.......Ratings are crazy. Friendliness, I was NEVER given a LIVE HUMAN to talk to.

    chapparitta55@yahoo.com

    Wanda 3/25/11 6:54PM
  • I have been trying to get an answer to why my yahoo hosted site address is not repointing to the new site I have set up with another host since I chose not to continue with yahoo. I have not had yahoo answer either e-mail I have sent nor have I found a way to contact them to see what I need to do to correct the problem. Once my yahoo web hosting account was closed they don't seem to care to talk with me at all.

    Janet 3/25/11 6:43PM
  • Yahoo has decided to change the default sort order of their comments on a very select few of their websites. Those lucky few display comments and comment replies in Highest Ranked order as opposed to the more logical chronological order. Users have the option to sort chronologically, but this does not apply to the comment replies. So replies show out of order no matter what.

    This has been extremely aggravating to the avid yahoo user. The customer service has ignored the feedback forum. If you send a complaint, they respond with some generic response that's not really applicable to the situation. Some people have even gotten responses to the effect of "too bad, this is how we are doing it now and we aren't changing."

    Yahoo has shown a complete disregard to it's users.

    caramel825 3/24/11 1:56PM
  • I've had Yahoo plus it is really affordable - have been happy with the heavy duty extra features. There has been several times get prompt to change to an older version. No issue with that because always apple to retrieved my documents.

    I believe in Carma..... can understand the outcome when someone who is not paying for a service, when there are issues, they get what the paid for.

    What is your policy for paying clints?

    Paying having a yahoo plus account. For the extra storage space and less advertisements, etc, If Yahoo can not continue service for paying customers. This is more reason to host my own company, have my own URL with email, and more storage space, dedicated email servers,... For paying customers There should not be a limit of the size attachments Yahoo allows to send.

    yahoo error code 15 - is preventing me from reading and retrieving informant documents. I having trouble contact to Yahoo the last week.

    I am losing money because of this...

    G 3/24/11 11:15AM
  • Yahoo mail and Y mail is awful!!!!!!! I do not get all my mail! Some is never even sent. This has affected my job and personal life. There is no customer service either! I will never use them again!!! Thw worst!!!!!

    Anonymous 3/24/11 9:54AM
  • Abuse of YAHOO email and groups seems to be
    ?rampant.The reporting method,to be kind is
    cumbersome.To be truthful,calling it useless and insulting is also too kind.If you are harsh enough to at least garner a response the results are perhaps worse.If the complaint was about A,the response never is on the subject of A.The response is deflected to a totally unrelated subject,
    quite insulting.I wonder,if the respondents
    can't read we have the reason for zero customer service
    Is it such a stretch to wish YAHOO was interested in stopping the porn,drug and not so bad crap that arrives in my "spam" folder from repeat domains passing through YAHOO accounts.All others (msn,verizon,etc) have an easy report and response system.This sort of cements I would give up a computer before I would do business with the present and getting worse "YAHOO"

    THE CHEF 3/24/11 8:53AM
  • The new Yahoo Calendar is a joke!

    The old one was intuitive, easy to use and had most of the features most of us needed.

    Why a respected company like Yahoo would force its users to deal with a new version that's obviously not fully developed, and is in fact, not nearly as good as its predecessor, is beyond me.

    Please finish the job, and until that's done, let us have our old calendars back!

    Disappointed 3/23/11 6:53PM
  • why is Yahoo programed to give results for anyrhing BUT what is asked for?no matter what is searched for yahoo either gives no results or in over 99% ofm the searches gives results unrelated to the search entered by changing the subject.I very seldom use yahoo search because of this.

    catman kent 3/23/11 7:17AM
  • yea they are no help. i send regular messages like everyone else and out of nowhere my yahoo id says my email or password is incorrect and i call to ask them and they tell me i violated terms of use. ididnt know sending messages was a violation. ive waited for 5 days now and they still havent given me my yahoo id back. yahoo is horrible

    Anonymous 3/22/11 12:17PM
  • I am very disappointed with Yahoo mail. I closed my yahoo account last year and now my friends and coworkers are receiving emails from my CLOSED account. I have tried contacting yahoo but of course no response. I do not appreciate what has happened. If I knew this would happen I would NeVER have opened a Yahoo account.

    MS.V 3/21/11 7:30AM
  • Am not happy with support.

    Never fixed problem. Now stuck with a phone that cant access your site...... since I was asked to change password, etc...

    This really puts me in a bind......!!!

    fryla65 3/21/11 4:49AM
  • This is the final straw, I'm outta yahoo for keeps. Why did you have to go and change the calender? There was NOTHING wrong with the old version!!! This new version is TRASH!!! New features my eye! Yahoo's problems are you guys can't leave well enough alone. It took me long enough to get comfortable with the old version and now to have to muck about with this new version is just frustrating. The least you guy's can do is give people the option to stay with the old version or move to this new one. Not just go changing things without asking. The calendar was were I kept track og my daily doings and now it's just a damn mess! I'm outta here. FOR GOOD!!!

    d4saken1 3/20/11 7:57AM
  • Experience with Customer Service........what Customer Service? They do not respond to service requests!
    Sending E mail has become a trial using Yahoo. It is beyond comprehension that one must verify each and evey e mail sent and even after this crud many are refused.

    What has happened to Yahoo? At one time they were considered to be very good as providers etc.

    Canadajack 3/18/11 6:21PM
  • I had problems with Yahoo Answers site. I was being singled out by one or their employees. Normally you are allowed to keep your Question posted for 4 days. However, my question was only aloud 1)1hour, 2) 2hours. Then he forced me to pick best answer and I picked one out and they picked the one I clearly did not like. One time I was on yahoo and there was a friend on there and I said to my friend. I don't think I am going to come back to "Answers". Immediately a customer service jumped in and said "Don't let the door hit you in the A** on the way out. I think this is a male passive aggressive Psychologically disturbed male. I tried to contact Customer Service and had no luck there. The customer service person was sympathetic to my situation. However, They did not get the issue resolved.

    Anonymous 3/18/11 7:47AM
  • Yahoo has the most annoying customerrvice....they cannot think outside the box. I called 2 dozen times to get help because of hacking issues and they were no help. They read a script and have no ability to THINK for themselves....Yahoo.com account verification is the worst on this planet...

    humanityrocks 3/17/11 8:35AM
  • Why do they even call it customer care when they frustrate the hell out of you in trying to get an answer from them? I can't even get into my email and yet they tell me I need to login to get anywhere. They tell you to go to their help page, and again, they frustrate the hell out of you by providing crap that has nothing to do with anything you are looking for.

    Lucyshuman 3/15/11 9:02AM
  • what good is a company that does not help there customers..i have been getting messages from baby_gavins_mom ti my cell phone number..i have done everything as far as blocking this person...and you people refuse to help me in having this person stop im'ing me at three in the morning

    oiolots 3/12/11 1:36PM
  • considering that I am a paid customer for my email, and I have been unsuccessful in accessing my email account, I can log in but can't access my eamil account, and there is no way to get help from Yahoo, it is unacceptable, for one thing, I am moving my business else way, and will be complaining to district attoney about Yahoo.

    Anonymous 3/12/11 12:25PM
  • what service ? there is none, I have been toying with moving my domain to other ISP and have my hosting there as well, and this problem definitely made the decision for me, for I no longer can access my email account attached to my domain, which were hosted my yahoo. It sucks...more and more I understand why yahoo stock is the way it is, it sucks.....that's why.

    Anonymous 3/12/11 8:47AM
  • I hate yahoo's email service and customer service, it sucks! You suck big time yahoo!!

    Anonymous 3/12/11 3:11AM
  • 1. My Yahoo account is coming up in a different language.
    2. Translating is not complete.
    3. Password no longer works.
    4. Following Yahoo's process to allow access to my account does not take me to my security questions.
    *5. Yahoo is requiring my Social Security Number before it will allow me to proceed to the next step.
    6. All attempts made in contacting Yahoo directly have be to no avail.
    7. My experience up to now with Yahoo email accounts have been satisfactory.
    8. However, if Yahoo has outgrown "Customer Satisfaction" that leaves me to believe that they have forgotten how they became a million dollar corporation and no longer needs customer accounts.

    This is only facts from my experience with Yahoo and consists of only my opinion as an American to the United State of America.

    *"WARNING: Yahoo will never ask or require your Social Security Number."

    hwshadow 3/9/11 3:35PM
  • I am annoyed that the new Yahoo Calendar is worse than the old one and customers have been forced to migrate to the new one. In particular I have lost the automatic addition of holidays from 4 countries. My three questions have been "answered" by Yahoo with automated rubbish of no relevance and no help. Who are these people? If it was costing me enything I would sue! It is utter nonsense!

    greyrocks 3/9/11 2:52PM
  • i think im gonna dump this garbage site as they do not make customer service available unless you advertise with them they will loop you around all day and customer chat is never available i would recommend bing and be sure to tell your local merchants that you and your freinds do not use yahoo as they are over commercialized
    especially their search engine

    try2dobetterbygod 3/9/11 2:31PM
  • Yahoo doesn't care how we feel is obvious. That is why I am done with them and switching. Their sports section sucks, it is always screwed up and they put the whole truth of everything on there just what they want people to hear. Everyone just needs to leave Yahoo and move on to something else, they truly could care less about the people and can continue that until all of us move on!!

    PR 3/9/11 7:55AM
  • the get an answer from a tech is a SCAM to enter credit card & pay money it is NOT a YAHOO tech person

    Anonymous 3/8/11 8:41PM
  • I am member of yahoo and an avid sports fan. I am disappointed that my comments on various sports blogs have been censured by either the writer or Yahoo, specifically blogs by Adrian Wojnarowski and Marc J. Spears. I found that the blogs by these write at times lacks substamce and are entirely an emotional outblasts and reactions to stir up controversy. Readers like my self should have the right to desent from those opinions without being censured(blocked). Please advise what it would take to write an oposing blog to these writers.

    leroyp19372004 3/8/11 5:52PM
  • I am offended that it appears that Yahoo has a selective process that actually excludes intelligent commentary on news articles that they post.

    I have been on yahoo for quite some time and it's only been recently that I've noticed a sharp decline in the comments that I post that actually make it to the board. If I were some uneducated, ill informed moron I would not even be writing... But the fact of the matter is.. My views often are in depth and thought provoking, beyond even the trivia of what might appear in the article.

    I would like to know where on yahoo is there a non partisan spot for me to leave remarks and comments that I don't have to worry about having censured or blocked. As based on the garbage that i see allowed to be posted. I'm totally in shock when one of my comments does not get posted....

    ablackman62 3/6/11 2:36PM
  • I am in total unison with many responses relating to Yahoo accounts. They do not address complaints, they provide no real time assistance, nor do they provide accurate information. Yahoo has ent e-mails with invalid links (update to safer internet explorer 8) which is not applicable, "update browser", when browser is already up to date. Furthermore, when they stated response time would be within 24 hours, it became 5 days to receive a reply. For the fact of not remembering a security question, Yahoo considers this grounds for not reestablishing your account, when in fact, they have all reliable and pertinent information relating to your profile. This is most absurd. Yahoo hides the truth, while using as a pretence, counterfeit principles interweaved with their outdated policies, as a justified cause to suspend someone's account. I have sent over fifty e-mails to Yahoo customer service, with legitimate files and documentation to corroborate my complaint. Yahoo has only responded with and by using standard replies. Yahoo has not once asked to view any evidence I maintain, in which some 'evil' person stole my avatar by replicating it (the cross), stole my name, (Tommy) and posted despicable and evil worlds relating to the Sacred Scriptures.This was all performed under my avatar and name. In addition to this, their 'customer service page' has not been updated since December 10, 2010; it is outdated, and again, provides no direction. I truly understand the the issues that have plagued such people whom have had Yahoo accounts. I can only hope that Yahoo may see and recognize the light. It appears to me that Yahoo's ideals and values are somewhat in need of a complete overhaul. To treat the masses as just a number in an index, is a poor policy and the road Yahoo is on will be a declining path to many. I am a member of the Assembly of Yahweh.

    Synoptic12 3/6/11 12:39AM
  • comment about your NEWS items...some of the SAME headlines/articles run for 3days. That is ridiculously STALE news... with so much happening in the world, you should update the news much more frequently.

    Also, the new MOVING videos in the NEWS section are ridiculously ANNOYING. Please make them stop!!!

    Reaching YAHOO customer service SUCKS!

    moonarrowmoon 3/2/11 5:54PM
  • I have had a yahoo mail account since 1995. Now I cannot access it, and yahoo has no remedy. I have tried online support and they said the issue has been "escalated" and that was over 3 weeks ago.
    I cannot imagine how many job offers I have lost because I cannot be contacted.

    MarsCS 3/2/11 8:24AM
  • anyone who has a yahoo account needs to close it asap. i have 3 accounts and my password STOPPED working for ALL 3. i was able to gain access to 2 (no help from yahoo). the 3rd is now lost in the wind. all my emails, contacts, ect. yahoo is garbage, "customer service" is garbage. security is garbage. if anyone knows of a place to report and/or complain about yahoo please share it. protect yourself and your information. CLOSE YOUR YAHOOO ACCOUNTS!

    Anonymous 3/1/11 1:46PM
  • Probably the worst customer service i have ever seen. they even mocked me.. funny thing is i am helpless in this matter. no one will help.. just terrible. they talked to me for 5 mins and told me to fill out a form which i have done 5 times before this!

    Anonymous 3/1/11 8:41AM
  • Yep they suck,when you post an opinion,on one of their storys,and they dont like it.they just delete it,dont even let people vote on it,aspecally illigal immigration,and feminism.thet cencore everything.and thats the worst.So its google for me from now on,and i will boycot yahoo news.its not what the internet was intended for.and ill not suport it.

    bjoe427 2/27/11 1:54PM
  • I have to say yahoo customer support is the absolute worst my account has been hacked and they do absoluty nothing about it and try to give you the run around on things it is just awful so i asked for the corporate number and they say we dont give out our corporate number likw really what kind of company are you/

    DESTINY112 2/25/11 4:11PM
  • Your regular business offic ehours are posted as 6a.m. to 6p.m. however it is now 8:45 a.m. on Friday 2/25/11 and there's is no answer for customer services! What's up with this? I need to speak with someone please call me back at 978 505 8487

    Anonymous 2/25/11 6:42AM
  • I too have had the same situation, and my good hearted friends/realtives have sent $5500/- so far USING WESTERN UNION. How can we cevover this from Yahoo?

    mengine 2/24/11 7:22PM
  • My acct was hacked into, I lost my entire contact address book and all of my saved emails. My contacts were sent a letter supposedly from me in which I said I needed money...one of my friends responded and they were given an address to send the money too. I have since disabled my yahoo acct but don't feel I was given any support from yahoo.

    Anonymous 2/23/11 8:35PM
  • I would like some help please!!! I'm sick of continuous pages of crap. I want a person to deal with.

    janiselayne 2/23/11 10:49AM
  • Poor service! Very Very Bad!!!!!!

    Anonymous 2/23/11 9:01AM
  • I reported some Abuse officially to Yahoo. I did not agree with their response. They sent me a 'satisfaction survey' to complete. Could not submit as there is only 1 page and the website kept asking me to complete the second page. Systen would not let me submit feedback. Really frustrating.

    Steve 2/22/11 5:43PM
  • THE CUSTOMER SERVICE SUCKS!!!!!!!!!!

    vbattlecrowv 2/21/11 5:01PM
  • I have been trying to get into my group's chat room. The pseudo-sincere responses for my pleas for help are useless. Your customer service is the worst I've seen. If the group were not on Yahoo, I would never use it.

    misskittyfanatic 2/18/11 1:03PM
  • WHY ARE WE STILL USING YAHOO FOR ANY TYPE OF SERVICE??????, CAN SOMEONE TELL ME HOW TO TRANSFER MY BUSINESS EMAIL ACCOUNT TO ANOTHER SERVICE PROVIDER.....
    PLEASE TELL ME AND TO EVERYONE OUT THERE THINKING OF USING YAHOO...CONTINUE TO READ ALL THESE COMMENTS, I, LIKE ALOT OF THESE PEOPLE HAVE BEEN USING YAHOO FOR YEARS AND THEIR SERVICE IN THE LAST 12 MONTHS HAS DWINDLED DOWN TO NOTHING..STAY AWAY!!

    NOMOREYAHOO4ME 2/17/11 7:17PM
  • Absolutely awful. Tried to resolve one of their "Error Codes" through the usual routes, chat, etc., on several occasions with the same run around. It is never a problem at their end, even though after days of back and forth it is obviously at theirs. Ridiculous. Sell your stock.

    KMH 2/15/11 6:19PM
  • Yahoo has poor service. I will make effort to take my business elsewhere. I have had too many problems, right now I can't even update my profile. That is horrible. I hate Yahoo starting today.

    Sunny Skies 2/15/11 4:15PM
  • Obviously email users have no rights or protections on Yahoo. I had an email account there for over 10 years and stupidly used it more and more for important personal emails. Even more stupidly I used that account to post on Yahoo Buzz. A man there started stalking my account, then told me he was going to get my account cancelled and sure enough, he did. Yahoo deactivated my email account, refuses to tell me why, will only answer with robot emails and I have been unable to even get into my account to print out important copies. NEVER EVER EVER EVER EVER use Yahoo Email for anything other than a throw away account. Yahoo can not be trusted. I've gone so far as to remove all their tools from my computer.

    Anonymous 2/14/11 3:18PM
  • Yahoo customer support is the worst. I've been unable to log into my Yahoo Mail account for 5 days. I either get "Agents" who are clearly located in a foreign country and know absolutely nothing about solving the problem or the run around from everyone else. They keep requesting the same information over and over in an attempt to stall actually trying to solve the problem. I'm moving to Gmail.

    Anonymous 2/14/11 11:19AM
  • I am really pisss off at such a high tech company ,that't having all yhis trouble this 's the second time this has happen to me you need to hire better people to do the job.All of my emails ,and business email are lock up where i can't them ,and prepare myself for Monday.Look ceo,xeo ,and no o" O " get your act together ,probably a mailroom person could do a better job.v

    eddiehooker15@yahoo.com 2/13/11 7:28AM
  • I'm having an issue with being unable to access my Yahoo mail because I keep being looped back to the login page. I tried calling the 800 number (had to do a Google search for this since Yahoo's website does not make this information readily available) and got an extremely rude customer service rep who wasn't communicating the proper steps to take very well. After going through all of the troubleshooting steps, I was told "the issue seems to be with the Yahoo servers, so one of our reps will have to fix that for you. Unfortunately, I cannot transfer you to one of these reps. You will need to submit a technical help form online." So I submitted a technical help form and gave them all of the info that I felt was required to let them know that the issue was on their side. I received a canned response back with several questions, most of which I had already provided the answers to in my initial feedback form. I replied to that and was sent ANOTHER canned response with all of the troubleshooting steps that I already went through with their CSR on the 800 line. Not to mention the fact that the information I'd already given them clearly indicates that the problem is on THEIR side (I can log into Yahoo, but not email, other people can login to Yahoo mail on my laptop, I can't access my email despite trying to access it from 4 different computers and 3 different browsers, etc.). I'm sooooo frustrated with them. Even though I've used the same email account for about 12 years now, I think I will migrate to another service provider after this. This is the WORST customer service EVER.

    caligirl 2/12/11 12:53AM
  • I was unable to login; I believe my account to be compromised. The alternate email address that I used, initially, is no longer valid. Kind of a catch 22. Anyway, I called customer service - why the contact information isn't listed on the yahoo site, it beyond me. The wait time was long, but the customer service rep was very helpful. Hopefully, the email that she sent (which I haven't received yet) will resolve the problem. Stay tuned, kids...

    Anonymous 2/8/11 8:54AM
  • I just called the tech help fine. After they asked for me password, etc. they then said they could help me if I paid $69.00 for one time help or $160, somthing per year. I think this is totally not right. MS

    Anonymous 2/8/11 8:03AM
  • I called, it sounded like someone in India, a bad phone line and I could barely hear her, and ultimately she wasn't helpful about my being locked out of my mail account. She asked that I fax a bunch of info to the Yahoo security dept. This is really poor customer service, I think I will switch. Really sad how poor their service is.

    None 2/7/11 9:07PM
  • NEVER use Yahoo Travel! This past weekend was only my second time booking through Yahoo Travel. First trip went well because there were no issues. This trip didn't go as well due to mechanical failures with the airlines. Yahoo Travel will NOT refund car rental or hotel fees even if the delay / cancellation is out of your control. When you are actually able to get through to customer service, you are connected with a completely incompetent rep that barely speaks english. Ask for a supervisor and again you get a call from a completely incompetent supervisor that barely speaks english. No wonder that Yahoo is having to layoff. Maybe if their customer service was better then people would continue to use them. You are better off to book individually and work with companies that have a priority on customer service.

    adreym 2/7/11 5:29AM
  • "Keep Me Logged In" is an absolute farse. I'm tired of having to constantly log-in to my opening "my yahoo" page. That's it Yahoo. You lost me for good - Horrible service, no support and can't even find a place to tell you about it. No wonder your stock STILL isn't worth anything.

    SICKOFYAHOO 2/6/11 10:08PM
  • Don't you think you should have some sort of customer or technical support 7 days a week.

    I've been searching for an hour and cannot find an answer to my problem.

    Anonymous 2/5/11 9:56AM
  • For the longest time I have been having an awful time trying to connect on to Yahoo. I write e-mails alot and everytime I go to send them they won't even send. It gets very frustrating and I am so sick of it. Yahoo sucks.

    Anonymous 2/2/11 2:19PM
  • i DONT LIKE HOW YOUR CUSTOMER SERVICE CANT DO THEIR JOB RIGHT MY ACCOUNT. i JUST ASK SIMPLE QUESTION THEY DONT EVEN KNOW TO ANSWER WHAT I WANT TO GET RESOLVED.

    TELL ME WHEN YOUR SPOUSE HACKED TO YOUR ACCOUNT AND YOU CANT ACCESS AND HE CHANGE ALL YOUR SECURITY QUESTION.

    HOW DUMB CANT YAHOOO CUSTOMER SERVICE CANT ANSWER THAT QUESTION?

    khmergirl76 2/2/11 12:51PM
  • OK..this is really frustrating..Is there anyone on this website that can help. every phone number yahoo have listed does not work. Do they even check those complaint. you know my next step will be is to contact channel five and complain..maybe then someone will help. I put down another e-mail, maybe someone is out there that can help

    munshie 1/28/11 7:13AM
  • yahoo is the worst I've dealt with, they have phone numbers listed on their customer help site and they are no longer in service, and when you get through an answer machine tells you to call during business hours between 6am and 6pm eastern time, what ? so 2pm is not during the hour. I needed help retrieving my password and after 3 hours I got through,the online tech said in order for him to pull my account and retrieve my password, a $69 dollars fee is required, all he has to do is type it and open my account, he claimed that it requires time and tools to do that..common, what tools. My friend had the same problem with her hot mail account, and the service was outstanding.

    munshie 1/28/11 6:06AM
  • I had an episode of "sometimers" :) , I could not remember my password to my email account.
    So in trying to reset password , one of the security questions was not at all familiar and I could not answer the question nor could I find ANY help on yahoo's site.

    I finally found a ph# to call and was treated so rudly, she didnt understand what I was trying to say, and she argued with me about it. I asked to speak to a supervisor and was told "they are going to say the same thing" I told her, maybe ...but they might understand ENGLISH.
    I was told I needed to call back to the SAME # in 15 or so minutes to speak w/ 1.

    I was/am so annoyed. I called a comuter guru friend and got his help...believe it or not in getting around the security question to access my account.

    The customer DISSERVICE is unreal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    nbaker118 1/27/11 1:04PM
  • Well, I'm glad to see that I'm not alone any way in being completely frustrated with Yahoo's poor e-mail service and utter lack of concern or repsonsiveness to its customers. As I sent in an e-mail to Yahoo just now: May Google wipe Yahoo off the face of the Internet map, and quickly.

    Anonymous 1/27/11 7:51AM
  • I have been trying for days to reach a customer service representative to ask a question. When I get the recording I am told I will be transferred to an agent and then end up sitting on the line for long periods(with the recording telling me someone will be with me shortly.) Then after a long period of time the system will tell me to hang up and call the number again and the whole things starts over again. It wouldn't be so frustrating if there was an email address I could send a message to. But there is not. How do you run a business with no way to contact a customer service rep? This is my first time using Yahoo Travel and I couldn't be more disappointed.
    Apparently this is the only way to contact anyone is through the comment board.. Who knows if anyone is even listening.

    Anonymous 1/26/11 7:24PM
  • Dear Sir,
    My email account does not work. I call customer service and he was unable to solve problem. Please help me to reopen my email address. I try to reset account many time but it does not work. My home no. 919-303-7270 and cell no. 919-345-9208. I will appriciate if you can help me.
    Thanks,

    Rushan 1/26/11 6:27PM
  • This is ridiculous! When you're having issues, trying to contact a human being is impossible. I've sent emails... no response. I call numbers that I had to research to find, and they refer you to their online Help page... Uh, Do you really think that your users are too mentally inept to try that first? Oddly enough, my email was hacked, contacts and sent emails erased - All of which I'm dependent on for work - only 5 days after giving honest feedback when they sent me a survey. If they were able to cover up their reps actions, I'd actually point the finger in their direction. Trusting their aptitude would be high ranking in my list of mistakes! What ever happened to customer service? Set up an automated system and a web page to scapegoat your responsibilities while you stick your head in the sand!! YAHOO! you suck goat dingies! (non technical term for virgin ears)

    Anonymous 1/25/11 9:14AM
  • WHAT THE USE OF YOUR CUSTOMER SUPPORT???!!!...YOU DONT EVEN HELP ME UNTIL NOW???...ALL OF MY ACCOUNT IN YAHOO HAS BEEN HACKED?!!...HOW MANY EMAILS DO I NEED TO SEND TO YOU TO ANSWER MY COMPLAIN?!!!!!!!!!!

    EM 1/25/11 2:26AM
  • yahoo do suck and they dont do what they suppose to do if you report someone on yahoo.they dont do a things about it at all.i am about ready to get off of yahoo and go to some esle

    andy5x10 1/22/11 8:03PM
  • What in the world is going on with your company. I upgraded to the latest and greatest version of yahoo, and have had nothing but problems. When I try to use the mail list, it freezes and shrink the print automatically to a point that I cannot read it. And, just a few minutes ago, I was typing a note to someone using yahoo mail and suddenly the entire note disappeared and I cannot find it anywhere. And then to make matters worse, there is no way to contact you. I want my old yahoo program back!!!. I have been with you folks since the 90's.....do you want me to go somewhere else. Please answer me!!!!!!!!!!!!!!!

    mcferkin 1/20/11 11:09AM
  • I have tried to contact Yahoo via email AND phone to no avail. My problem is that my email account has been compromised and have gotten no help or response. So, guess what? I went to gmail.

    Neenee91475 1/19/11 6:15AM
  • tried several times no one to talk to and phone gets dc

    Anonymous 1/18/11 2:17PM
  • What the hell is going on with Yahoo. Packin' my bags and leaving. All morning with no email!

    Anonymous 1/18/11 2:07PM
  • This sucks cant get on my email and no help from yahoo

    Anonymous 1/18/11 2:01PM
  • Just left AoL for Yahoo... big mistake I guess.. What the hell is wrong with the email???? Switching to G-mail and bringing tons of people with me...

    Anonymous 1/18/11 1:39PM
  • Its 3:36PM E.d.t and I havent been able to get into my e mail account for over 2 hours., This is my home business account. That stupid phone number is busy busy busy!!! No recourse. This really is terrible!!!!!!!!@

    btravelbonnie 1/18/11 1:38PM
  • Yahoo probably offers the worst email service on the planet, hands down. On a regular basis (at least once a week) I am completely unable to access my Yahoo account. I get various error codes and am sometimes locked out for several hours. No one knows why. When I try to contact Yahoo about this issue, I either get no response or a response that doesn't solve my problem. I send emails via their online contact form and never hear back from anyone (even though you're told you'll hear back from someone in 24 hours). I am slowly making the swtich to Gmail and will no longer be paying for my "premium" storage. Not worth it.

    Anonymous 1/18/11 5:58AM
  • They were unable to help!! They can not access any info or even see what the problem is!! The WORST customer service I have ever encountered!!!! I will NO longer use their services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 1/17/11 10:32AM
  • I really want to say that Yahoo customerservice is awfull. Today somebody broke my mail on Yahoo and sent spam out of it. I tried to get help from online chat. 2 people Ryan and later Pem told me that i am logged in to chat incorrectly and they cannot help me because of their protocol. They have to escalate my issue further. If it will be simple issue i wouldn't care, but in this case was on my account and yahoo didn't care about it. I asked them at least to tell me how to change password but they logged of the chat. so i have to search answer in google.
    This already second time this year, last time i lost all mails and the only thing Yahoo could tell me that they are really sorry, but they do not have any backup.

    seems that they simply copy paste sentences and have no idea about their product.

    ingrid 1/17/11 6:05AM
  • customer service my ass, all they keep repeating is "everything is handled online" well I been filling out the forms for a week now, and checking the box asking if I have filled it out before and trying to get an update. but I received nothing not even an email confirming they received the form.

    Anonymous 1/14/11 9:01AM
  • I closed my yahoo email account for years ago. At least, I thought I did. It took 5-7 phone calls to get it done. I thought. This week many of my friends received spam/worm emails from my closed address. I called yahoo. My account was still accessible. They have no record of me EVER calling. Right. I am furious. They gave me another confirmation number. However, I have zero confidence they will have record of my ever calling them should another problem arise. Obviously yahoo has little concern for privacy or customer service. When I cloed it over 4 years ago, I told them my main concern was leaving it open and having it hacked!!! What an idiotic company. If my friends and family had received a virus that cost them money to clean up, I would try and find a way to complain to the state attorney general, anyone, who could make yahoo toe the line.

    Furious in Texas 1/13/11 7:13PM
  • I would like to say that Yahoo customer service is reaslly bad, but, that would indicate that they offered customer service of some kind! My e mail has changed, I can't use the new one, did not ask for or agree to the change, and cannot talk to any one in Yahoo regarding my problem. I have spent over two hours and have gotten nowhere!
    I am sure no one will look at this. If I do not speak with someone from yahoo today, I will have a different provider in the morning.
    Ken Dow 415 587 1028

    kenadow 1/13/11 11:44AM
  • I would like to strongly express my dissatisfaction with the response I received from Yahoo Finance manager whose name is Cage.
    I incorrectly entered a dispute with my credit card company regarding a charge fro $131.40 for an annual subscription to Yahoo Real-Time Quotes.
    When I realized my mistake, I informed the Credit Card company, and instructed them to pay the charge to Yahoo, which they proceeded to do.
    However, I am told that the $131.40 is now Yahoo's to keep, and that in order to continue receiving the service I would have to pay again.
    In other words, Yahoo is keeping my $131.40 but not providing the service.
    The supervisor (Cage), although he said he "understood" my frustration, said there is nothing he could do, and basically I paid Yahoo $131.40 FOR NOTHING.
    Now, I can understand that I might have to pay a fee of say, $15 or $20 for cancelling and reinstating the service, BUT I don't believe it is acceptable that Yahoo takes advantage of my honest mistake and takes the $131.40, which pays for a full year of Real-Time quotes, and gives me nothing in return.
    If I do not receive an acceptable answer to this complaint, I will attempt to reach the highest possible authority at Yahoo (e.g. the CEO), and I'm sure he would be more understanding of my plight.


    Yahoo Finance 1/13/11 10:51AM
  • Your new mail service stinks. Now that I have expanded mail it takes some messages 6 hours to finally arrive. You are ruining my business communications. Switching to back to gmail!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    There are no answers from you!!!!!!
    And no people to talk to!!!!!!!!!!!

    leslie 1/12/11 9:13PM
  • I have not had my web site one month and you people already SUCK. Tired of the run around on the internet. How about the phone number to tech support so we can talk to someone about our problems instead of the run around

    desert landscapes of las vegas 1/12/11 9:49AM
  • This company has the WORST service I have EVER experienced. I am a pastor and have a website for my church (Which I am close to shutting down and finding another company)
    and I can get no help since Novemeber! I get screens to fill out that don't help and I NEVER get to talk to a real person. When I was buying the website, they were all ears. Now you can't reach them. I will tell everybody that asks-don't go to Yahoo.

    Walter Darell Millsap
    Very Unsatified Customer

    Anonymous 1/7/11 1:16PM
  • cooperation please...
    if they can't sell me true-to-feature quality regarding the "sensible expertise"(more like sensitive expertise) needed to know on yahoo; well, i believe i should stick it out and keep trying, and trying, and trying...fact is, i am past trying. on gmail now--- yes, there are "small" steps for me in gmail...still, it would cost a "HUGE" step for me to return as a yahoo customer.

    ivetriedit 1/6/11 4:21PM
  • I had a Yahoo ID stolen from me maybe 5 or 6 years ago, and could not get yahoo to assist me in nothing. Their system is Vulnerable unless the updated it!

    Anonymous 1/6/11 11:16AM
  • there customer service SUCKS!!!!!!!!!!!!!!!!!!

    Anonymous 1/6/11 8:54AM
  • You will never get a real person to help you with Yahoo. They suck. Just another giant corporation.

    I am switching over to g mail completely in a few days. Good luck to the rest of you!

    Anonymous 1/3/11 2:44AM
  • After getting several scripted emails I finally called them. I didn't have any problem reaching a live person. However, every phone rep was utterly rude and refused to allow me to speak to their supervisor when they were. Since I recorded the last of the three calls I made, I reported Yahoo to the FTC! I promise they will be fined thousands for their refusal to follow FTC laws!
    Btw, Yahoo and eBay are the same. The scripted emails I got are exactly the same. Other than 'eBay' replaced with 'Yahoo' in these emails, they are WORD FOR WORD as the one's eBay sends! Both companies have the worst customer service ever.

    Anonymous 1/2/11 10:44AM
  • customer service at this company is a joke, they can not verify any piece of information what so ever, other than a questions you supposedly answered, i will never be able to access my account ever again, just grand.

    jimj_23 12/30/10 9:07AM
  • As almost all of the prior reviews noted, Yahoo is a farce of a company. They have no live technical support for e-mail issues. I have lost all e-mails in my inbox from before 12.20.10 on both my iphone and Yahoo online account, yet there is not a living person at Yahoo who can assist with the problem. No response from the online "form." If any company is thinking about buying Yahoo, they'd better realize what a POS it is before they pay to inherit a mass defection.

    done 12/29/10 2:51PM
  • Yahoo customer service is a joke. The person can't speak English and couldn't understand what we were saying. No help at all.

    hode 12/25/10 9:14AM
  • Yahoo's computer system billed my credit card 5 times for a 1 time purchase, and they refuse to credit me back the 4 extra bills. They are awful.

    Sheryll 12/23/10 7:23AM
  • My e-mail is hajacked. All my messages are being directed to the hajackers e-mail. I tried to change my pass word several times. But it seems they have programed it so that I can't do it. I have difficulty also to get incontact with you support center.

    Haile 12/22/10 3:29AM
  • I have never seen a bunch of idiots like the so called customer staff at Yahoo. When I try to report spam to Yahoo. I am blocked because of some time frame. I guess reading comprehension and understanding the English language is not a requirement for jobs at Yahoo.

    YES, YAHOO DOES SUPPORT SPAMMERS BY BARRING SUBSCRIBERS FROM REPORTING SPAMS.

    Anonymous 12/20/10 11:10AM
  • ATT and formerly, BellSouth were excellent service providers. With the yahoo affiliation, It's terrible. I can access ebay, billpay(s) etc in momnet, but to access ATT-Yahoo email takes 30 to 45 minutes. So you get thru to email, read and select reply -- who knows where or what screen you will get next - another 1/2 hour to get back to the inbox. ATT or yahoo seem to be impossible to contact concerning this.

    Carllas 12/18/10 7:59PM
  • i am facing actually horrible support and this is not acceptable from yahoo customer service i have been trying to log in to my account 3 weeks ago and i am sending messages but the automated service reply to me with a useless page repeated each time i send a request , i can't login to my account my password doesn't work and my id doesn't exist it is said, i can't even get to my alternate email adress help in "Forgot my password" why this customer help is bad!!

    MHD 12/18/10 9:06AM
  • Ok, not one help contact email works...all are returned undeliverable. I can't even get to a FAQs page. I guess if you can't figure out how to reach them they don't have to help you. I'll try the phone number again tomorrow.

    A couple of months ago I had a problem with the games I had bought through yahoo games. I was able to reach support and work out resolutions and the woman who helped me really went all out to help me get what I needed. I was really impressed with her service...if only I could reach her now.

    Victorianna 12/13/10 10:10PM
  • this must be a joke right? i would live to choke the lady who was suppose be helping me, i would like to slap whoever is in charge of creating this mess!

    ddd 12/12/10 12:33PM
  • I have been complaining about constantly experiencing Error Code 15 and Error Code 99 in my Yahoo mail. I would receive e-mails from your customer service saying that the problem is being dealt with. This started in October. Darn, it is already December and I still receive the same errors constantly. Help!!!!!!!

    Anonymous 12/7/10 7:16PM
  • This support sucks to put it simply. Yahhoo took over my sbc home page and they basically refuse to help .

    Anonymous 12/7/10 11:46AM
  • For 3 days, I have been on the phone and switched back and orth betwen Yahoo and ATT without getting an answer to a simple problem. This is complete idiocy. I am exhusted and frustrated. Whichever one I call sends me to the other.

    Anonymous 12/6/10 3:24PM
  • They need to look at a dictionary for the definition of customer service. I have been trying to pay $24.95 for their Flickr pro service for three days. They have a problem processing but it is never their fault. Total mindless idiots in billing!

    Anonymous 12/4/10 10:17AM
  • This is the most ridiculous excuse for customer support I have ever experienced in my 30 years on this planet. I feel stupider(yes people I said stupider and it's yahoo's fault that I said that) after wasting my precious and valuable time attempting to get antything accomplished with the outsourced representatives who could barely speak or understand english. I litereally feel that I would have been more produvtive in solving my problem if I would have smashed my head in a vault door for half an hour. I was attempting to find out what the problem was with the yahoo mobile fantasy '10 app. this is my lifeline and several other peoples to their team....we all have money riding on this people. GET IT FIXED NOW.......!!!!!!!

    jrock 12/3/10 8:15AM
  • God I just read all of these negative reports about yahoo I agree with what is being written. What service my God there is none lets all say dude @ yahoo get a grip lb by god

    Bing 12/1/10 7:43PM
  • There is no such thing as "normal" business hours on the internet. You need to have staff available in the call centers 24 hours a day. This is totally unacceptable that my password will not let me into my account, and you won't get back to me for 48 hours. I need IMMEDIATE help. Either figure out how to help me NOW, or I'm switching to gmail, and never using Yahoo again for anything, including selling my stock in your company.

    jeffsidman@yahoo.com 11/30/10 7:33PM
  • I am also most upset and dissappointed with Yahoo's automated service. My password, which was not changed bey me, was no longer being recognised. When I went to "help" I had to go through the security quetions. It would not accept my second answer. After creating an alternate yahoo ID and putting out my problem, all I have been getting is an AUTO-GENERATED answer. In spite of the section that they have, which says "if the above did not help, please reply to this e-mail and answer these questions so we can help you", I get the same auto-generated reply. Now they don't even have technical phone support. How am I supposed to access my account? I can't just disband it - school, work, personal, everything I do uses that specific address. So, it's a free service. I would pay to get a person give me 2 minutes to "unlock" my system, which more than likely has been compromised.

    tina m 11/23/10 5:13PM
  • Last week my sports icon disappeared from my Yahoo toolbar. When I tried to sign in I was told that my ID was incorrect. When I went to retrieval they sent me my old ID. I tried to sign in again, but now my password was incorrect. Again I go to retrieval. Now I have my year old page for Fantasy Hockey and all my stats and pics have vanished. Apparently no one at "customers service" can understand the problem, thereby deeming it taken care of. I am about to give my computer flying lessons......if they are having problems perhaps they could of told their customers, as service seems to be an inappropriate name for what they are willing to give.

    storykeeper 11/22/10 3:56PM
  • This tech support is awful.
    I am having email problems and everyone is passing the buck onto someone else.

    Anonymous 11/19/10 11:53AM
  • I was trying to indicate that Yahoo Fantasy Football had a problem in their software. After the first few initial replies from customer service attempting to understand the problem, they requested a photocopy of the page that was incurring the problems. The next note I received from support was some idiot telling me that they couldn't rely on photocopies because I could have used Photo Shop to change it. I have since been trying to get the name and phone number of the customer support supervisor. For some reason the support team will not provide me with this information. I will try the 866 number tomorrow and after that I am calling their corporate office at 408-349-3301.

    Thess01 11/18/10 9:05PM
  • I have already posted a complaint and an update on this site. I contact the Attorney General's office here in Texas and got a response informing me that they had forwarded my complaint to the Attorney General's office in California - apparently the central headquarters. I think if this office got swamped with complaints some action might be taken about Yahoo's lack of accountability and their failure to protect their clients' privacy. The address is:

    Attorney General of California
    Public Inquiry Unit
    PO Box 944255
    Sacramento, CA 94244-2550
    I do not have an email address for this location. I am anxiously awaiting a response; if no one calls Yahoo to accountablity further action will have to be taken. I am not prepared to let this issue die.
    Angry and ready to act

    Anonymous 11/16/10 7:12PM
  • Getting technical assistance from this site is the worst!!! I cannot access my email without getting a diagnose connection error, which then tells me there is no issue with the connection, this only happens when accessing my Yahoo account. When I'm finally able to write, the rep tells me to reset, which is the obvious answer and have already tried this without success. Tried calling in and the phone keeps disconnecting me. Now if I try to access yahoo help it tells me connection refused!!! Not very customer friendly and certainly has not provided any real solution to the problem.

    Anonymous 11/15/10 9:05AM
  • Today, my yahoo email account was hacked into and I lost all my contacts. I tried reporting the issue to Customer Care over the internet, but each time I tried, I received a message that the connection was refused. I tried emailing customer care directly, and the email came right back as undeliverable (I know I had the correct email address, as I have used it to report abuse in the past). What I really need is to speak with a living human being who can help me with this issue. It is extremely difficult to find a phone # for customer care, and when I did the line was busy when my call was transferred to a support person. This is RIDICULOUS!

    fumcpalmetto 11/15/10 8:36AM
  • I was told customer was free when I signed on to At&t. I will be looking for another service. The last time I asked for help on here I was charaged $139.00 and I was kept on the phone for 8 hours.----What a
    rip-off!!!!!!! I certainly will not recommend this company to anyone I know.

    Sherri Carr 11/14/10 2:23PM
  • Yahoo has the worst customer service for
    support for customers that do not pay for an e-mail address. I was informed yesterday that because I didn't pay for an e-mail account, there would be no assistance for me to rectify my issue. I have a business to run and couldn't open any of my e-mails that I received from my business partners!! I then had to get another e-mail account from my regular web host and transfer the ones that I could open to my new account.

    Anonymous 11/14/10 8:44AM
  • I just tried calling support because my email is down for the second time in two months and CANNOT GET THROUGH TO A HUMAN BEING. THHIS IS TERRIBLE FROM A COMPANY AS LARGE AS YAHOO!!!!!!!!!!!!!!!!!!

    RCHCHRISTOPHER@SBCGLOBAL.NET 11/10/10 7:09AM
  • I have been reading these comments and they all have one thing in common....BAD SERVICE FROM YAHOO, AND YAHOO DOES NOTHING TO SATISFY ITS CUSTOMERS WHO ARE HAVING PROBLEMS.....Which tells me that yahoo doesn't care. I just looked at the terms and conditions and I really feel strong about what I have said, and what other have had to say about Yahoo..

    d 11/9/10 3:47PM
  • Oh boy, get a load of this one... I wrote in to Yahoo and never got any answers back, so I kept writing in demanding an answer (no profanity or anything like that, mind you)... And guess how they responded? By shutting down my account, citing abuse! The real abusers are Yahoo. Worst service EVER.

    Anonymous 11/9/10 10:24AM
  • What a joke this so called customer service is! No matter what the problem I was trying to explain to this person, the only word she could attach to what I said was "abuse". I was not talking about abuse. Her command of the English language left a lot to be desired! Yahoo, are you out sourcing overseas too? Maybe I will discontinue using you as well. Shame on Yahoo!!

    june4love2u 11/9/10 8:57AM
  • So True! I called today and the person who answered told me that you cannot contact customer service, you can only email them. You have some form you have to fill out to get a response back for them tor respond to your first request for help. This is the complete "run around". I have to talk with someone in person to help me, email will not cut it when you are tyring to work through problems and settings. I am trying to set up yahoo through my outlook account...the settings are difficult. Does anyone have any suggestions???

    Anonymous 11/8/10 1:02PM
  • If you do get ahold of a Yahoo customer service rep, be cautioned that they will hang up on you if they have trouble answering your question or have to go out of their way at all to help you. I don't know who trains these monkeys, but saying they are lazy and stupid is too kind.

    Anonymous 11/8/10 11:39AM
  • Yahoo has the worst customer service I have ever seen. When you do get to a live person, they are unhelpful, impatient and very rude. And, in my humble opinion, not well trained. I have seen government employees that are smarter and more helpful than these clowns. Believe everything you read about Yahoo! customer service horror stories. The only saving grace is they might get bought out by Microsoft and they can fire these idiots and replace them with an Indian call center.

    Anonymous 11/8/10 11:35AM
  • I've had an e-mail account wahoo since e-mails first started and last week I accessed my account and all my emails were gone except for some of the ones from last year when I contacted them they made a big deal about retrieving them it needed to be done within 24 hours that was over 3 days ago and they still haven't done anything to help me. I've seen news stories about yahoo and what a great place it is to work....must be nice. I need to learn how to transfer what's left of my e-mail to another provider before its to late.

    Anonymous 11/8/10 8:09AM
  • Customer Service is a complete joke! There is no phone number for tech support!!! If your email is down you have to borrow a computer to download a form in which you'll be contacted in 24 hours! You've got to be kidding me!!!! Contact me so I can get some help!!!! j@thejfords.com

    Anonymous 11/6/10 9:00AM
  • I recently posted a complaint on this page and since then have done some homework. I called the FCC and FTC; neither Commission was of much help but the latter directed me to the Attorney General's office. I spoke with a very helpful person there who informed me that action is taken by the AG on high priority issues that have garnered a lot of complaints. I would strongly suggest that anyone who has a complaint about Yahoo call the Attorney General's office.I live in Texas:the number to call is 1-800-621-0508. The website on which to file a complaint in Texas is www.texasattorneygeneral.gov
    She also suggested contacting the Better Business Bureau at www.bbb.org I plan on following her advice.

    Angry and ready for action! 11/4/10 1:03PM
  • they suck hella.. cant even understand what their saying and is very rude and useless.... urgggghhh makes me so angry...

    Anonymous 11/4/10 12:08PM
  • Customer service refused to connect to tech support and hung up on me

    Anonymous 11/4/10 11:39AM
  • WHAT A JOKE!!!!! No customer service that can help with anything!!! Can't get to a human that could help. You lost a customer. Not that you care. Losing customers doesn't matter to a lot of large companies anymore. That is a shame. Says a lot about our society these days. I am sick of your home page content bias too. I am sick of porno spam. Bye. I will go to MSN.
    JM

    Anonymous 11/4/10 9:57AM
  • CUSTOMER SERVICE IS TERRIBLE. I TRIED EVERYTHING ON YOU WEB SITE AND MY BROWSER STILL WILL NOT CONNECT AT&T SAID IT IS YOUR PROBLEM AND YOU HAVE NO LIVE PERSON TO HELP WITH THE PROBLEM THIS IS SOME OF THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED

    Anonymous 11/4/10 2:58AM
  • I cannot even begin to describe my frustration with Yahoo Customer Service. My email was hacked into three weeks ago. I called Yahoo Customer Service twice that same day and the only advice I was given was to change my password . . . no help in trying to retrieve my lost emails and contacts. I persisted in calling and emailing Customer Service - have copies of the emails - and ONE WEEK LATER was informed that my contacts and emails could possibly been retrieved had I contacted Yahoo within 24 hours - which I had done - TWICE!! The lack of help and accountability on the part of Yahoo is beyond belief as evidenced by the responses to the emails I received as I tried to get some help. I just read some of the negative feedback on this website . . . complaints similar to mine. Is it possible that we could file a class action lawsuit? Is there no oversight of Yahoo by a federal agency? I cannot believe this company is allowed to operate. There seems to be no accountability or recourse when one's privacy has been violated. Absolutely unbelievable.
    Angry and ready to act

    Angry and ready to act 11/2/10 6:08PM
  • I have not been able to receive email on my phone since friday...I spoke with somebody and got a reference # they had me fill out an inquiry online and they emailed me back that it could take over 24 hrs...well its been 3 days and when i called again they basically said sorry cant help over the phone, just have to fill out another inquiry!! ive already talked to verizon tech support for over an hour and they pretty much said its a yahoo problem!! I am so frustrated!!!

    kooptagirl 11/1/10 7:24AM
  • No one contacts me back! I'm still waiting for someone to help me fix my email problem after numerous attempts and emails. I cannot email certain addresses.

    Anonymous 10/31/10 8:16PM
  • Absolutely WORST Customer Service I have had in a very long time. Get automated emails when write for help, get a tech only if you press 2 when calling then he says he cannot help you because he only resets passwords. Choose any other troubleshooting option for a non-paid for service (i.e. classic email) and you get a recording to go to the help page and submit a request (see resukts from that above) and then they HANG UP ON YOU.....I still have not got my problem resolved and was expecting some very important email. Will switch providers for sure......

    TheOddsR 10/29/10 6:59AM
  • Customer Service ,is ludicrous!It is not customer friendly ..it seems they don't want to help or do they care. There isn't a live chat person easily axcessable, there isn't a phone # to call! I had to google a number to find out how to contact them, there is NONE on their site

    Anonymous 10/27/10 8:13PM
  • cant complain about customer service because there is no service

    Anonymous 10/27/10 6:42AM
  • Worse customer service I've ever received. I will be recommending to everyone I know not to use your services. You're a joke. A flippin' JOKE!!!!!

    Screwedbyyahoo.com 10/25/10 10:48AM
  • I'm deffinitlly switching to g-mail yahoo sucks I have to keep putting my stupid password in every time I log on and half the time it won't except it. so I have to go through all the stupid process just to get to my account what a JOKE!!!!!!!! As far as your service center they are useless also. You can't hardly contact them and when you do they don't even want to help you. Good luck in keeping customers I'm telling all my friends and family to switch to g-mail.

    dtrathier 10/22/10 4:58PM
  • typical yahoo complete lack of concern or any kind of tech support. virus sent by a hacker to all my contacts on 10/20 @ 3:27 a.m. and my SENT file wiped out. Worthless idiots at Yahoo send me a computer generated response with no contact number. absolutely the worse company I have ever had the misfortune of getting involved with. They need to be taken to task by the BBB and FCC>

    Anonymous 10/22/10 7:30AM
  • Worst customer support in the world. I have never gotten any true help from them. My contacts are all out of my categories. Sometime I click on an email and it shows a different email. Sometimes wrong! Help!

    Frustrated with Yahoo Mail 10/21/10 9:38AM
  • 10/13/2010 false e-m requesting $2,000 sent to all contacts. Contacts list deleted (at least to me). Cannot see any emails received after the hack. Cannot access my account. screens say my domain does not exist. Nobilling or account history. Phone calls 10/13,10/14,10/16,10/17 all direct me to fill on line form each promise tech support within 24 hours. Was given a reference number which I use in all correspondence. Gave an alternate email address since mine is corrupted. Have heard NOTHING from yahoo as of 10/21.

    Anonymous 10/21/10 7:57AM
  • I have been experiencing similar issues with my yahoo email sending/spamming all my contacts with ads for Viagra and other various stuff (inappropriate to say the least). I have been unable to resolve this with any of the "Customer Support" (or lack thereof) from Yahoo. Aside from deleting my account with Yahoo, has anyone found a resolution to this problem?

    hazle 10/15/10 7:41PM
  • I am SOOOO grateful to find out that I am not the only person who has been attacked by whatever is going through the Yahoo universe. Yes, SPAM sent to ALL my contacts. Yes, my Sent Folder had everything from 10/11/10 to 8/23/10 deleted: but it was AFTER I sent out an apology to everyone who had received SPAM!! And the frustration level from not being able to reach a human being is ENORMOUS! BUT WAIT: if they [Yahoo!] employed enough humans to answer the phone, the paychecks at the very top wouldn't have all those zeros in them, now would they??? And the stockholders wouldn't have all that dividend money to count on, even in this economic downturn... ah, capitalism! How I love being one of the little people who makes the cogs that turn the wheels...

    Opt me OUT 10/13/10 12:22AM
  • What customer support? There isn't any, they only pretent to try and resolve your problems with thier service! It sucks!!!!!

    Anonymous 10/12/10 9:42AM
  • I am appalled that i am having trouble with getting back into my web site building program and web email and then to add to the frustration you want to send me to someone that wants me to pay them for my questions about my newly purchased yahoo account. I wish i had used a different domain host.

    earniedee - honestwealthsolutio 10/9/10 10:18PM
  • For some crazy reason, the other day I was suppose to be sending an email to all my yahoo email account contact about some website link which I didn’t send it. Also my sent items folders were emptied and I’m unable to view them at this time. I tried calling yahoo customer service but not able to reach them. This sh** is crazy and I think I’ll be going to a new provide because I can’t take this bull sh**. A better and more responsible provide here I come!

    Anonymous 10/5/10 4:35PM
  • I thought I was the only one. Emails to sell Viagra was sent to everyone in my contact list from my email address. This is wonderful!! Now I can explain my new occupation to over 200 folks. Plus, my sent items folder was emptied. I normally size down my sent items folder to help with space anyway but some of the emails I needed. I tried calling the Yahoo's but got recording "out of business". They've made their money and now the yahoo servers are probably sitting in an empty warehouse somewhere.

    Joe 10/4/10 8:30AM
  • I have wasted countless hours trying to contact yahoo customer support. I have concluded that yahoo is second rate at
    supporting any but there own simple minded canned questions. This is unacceptable to me and I plan to move all of my yahoo accounts to Google.

    Lately I stupidly agreed to try their so called new and improved calendar. This piece of software must have been written by novices and I quickly wanted to go back to the old calendar. One problem they give you no option to do so. Then I found that there is no way to email or call yahoo either. Yahoo deserves to go out of business they way they operate their website.

    Anonymous 10/3/10 7:04PM
  • Apparently Yahoo has decided they're a social networking site and has taken it upon themselves to publish any information in my profile to 'everyone' by default. What the f#ck??!!! Not that I put any real information in there anyway, but Jesus Christ, if I wanted my name on the bathroom wall I'd write it there myself. And I can't get it to change from 'everyone' to 'no one'. When I do, there's an error that says, 'Improper wording'. What does -that- freakin' mean? Now I'm on hold, waiting for someone from Yahoo to tell me how to UNPUBLISH my personal information. Can anyone say 'Attorney'? I knew you could...

    Irate soon to be ex-Yahoo user 10/1/10 5:06PM
  • Yahoo decided to deactivate my account without any sort of warning or noticfication. I tried to go through the proper channels to have the account reactivated because I have important emails and all my contacts in that account, but that was a complete waste of time!!! After speaking to three different outsourced customer service reps in India, I wrote an appeal (based upon not knowing what I did wrong)and they basically told me to have an attorney review their terms and conditions. What a complete joke this company is!!!

    Anonymous 10/1/10 1:26PM
  • I agree with you all 100%. Right now I've been on hold for 15 minutes, never mind the several e-mails and concerns sent to them regarding inability to access my account (not my e-mail just my account), my sent folder being deleted right before my eyes, and on top of that-consistent spamming being sent to all of my contacts from my account that I can not do anything about. Yay for yahoo!!!! Good thing these people get paid big bucks for doing NOTHING!!!!!!

    Anonymous 10/1/10 10:50AM
  • What the he^* is up with Yahoo??? After reading everyone comments here, I'm afraid to call them or waste more time, by e-mailing them.. I to cannot open my mail, I have to open IE @ get my mail that way...:(

    Also, I just tried to change my profile picture, and I cant do that...I am beyond pissed...

    J.C 9/30/10 5:50PM
  • Called Customer Service on 9/29/10. Was on hold for ten minutes. Told the gal that I couldn't open any of my emails since they went to this New Mail. Sent a form off to Yahoo techs about the same problem and they response by sending me ( you guessed it ) an email that I can't open and respond to. What morons these people are and their getting paid to do this work? The gal at customer service told me that I needed to give the techs another email address for them to respond to so I told her fine I'll get rid of their crappy new product and go to microsoft's hotmail. Maybe if enough people drop yahoo then they'll get the hint that their product has flaws in it and then they won't need their crappy customer service department any longer. Idiots!!!!!

    Hiho33106 9/29/10 3:54PM
  • Absolutely the biggest waste of my time...sat on hold for 10 minutes, talked to a yahoo rep for 2 minutes, placed backed on hold for another 5 and no resolution. Gmail here I come!

    Anonymous 9/28/10 3:29PM
  • Yahoo customer support is nearly non-existent. I you want to sign up or pay for premium services or anything else to do with Yahoo getting money from you, they are all ears....need help with something more than very basic things and you are S.O.L.

    I am completely disgusted.

    pdef1949 9/28/10 10:34AM
  • Yahoo has a thing about only posting some of my comments even whern they're not in violation of the TOS. So I go back, try to re-word my comments so they will get posted and they still don't show up. But once in awhile, several minutes later, some of the comments that weren't posted post all at once. And for every comment of mine they do post, there are several that never get posted despite being within the TOS. And they refuse to even answer questions about why they let rightwingers make death threats but I can't post reasonable comments.

    Of course, if were spamming about sites for guys to meet young girls or about finding a "job in this economy" or threatening liberals with "extermination," Yahoo would let me post it every three seconds. But if it's a well-thought out political comment with no insults, profanity, or threats it will never get posted.

    Either Yahoo does it on purpose or they have no idea how to run a comments board which makes them the lamest company on the internet. Either way, I have no use for Yahoo anymore. I've been with Yahoo for several years but I'm ready to move on.

    Freddy Knuckles 9/28/10 9:54AM
  • That was THE single most terrible call to any customer service I have EVER had!!!!!!!!
    All I need to know is how do you add a password to a secondary email account. When you type in the new email address it does not give you the option of adding a password but you need to log into the account to activate it. The person was argueing with me that this was impossible. My primary email address has been hacked into and I need to set up a new account. HELP oh and she hung up on me!!!!!!!!!!!!

    Anonymous 9/28/10 9:48AM
  • I am so dissatisfied with Yahoo support - from emails which they lose (and then tell me its my fault that I didn't notify them within 12 hours) to billing questions when they bill me and then cannot tell me "for security reasons" what email account they are billing me for. I have had my Yahoo account for so many years I can't remember when I opened it - but I fear I shall have to stop using it due to their horrendously miserable customer service. No wonder they are losing so much ground.

    Maryelizo 9/28/10 9:09AM
  • Somehow companies are attaching themselves to my e/mails. In other words, I recieve a e/mail from a friend. I click on that e/mail and get a advertisement for say ViaGra or something totally unrelated to what the e/mail is suppose to be. My virus protection AGV scans daily and tell me I do not have a virus. What is happening here. Please contact me. I really would like to speak with someone at Yahoo.

    Dena 9/27/10 2:01PM
  • Yahoo lost 3 years worth of emails. The customer service people keep replying over and over again with the same canned reply, none of them read the problem, none of them acknowledge that sending the same reply for the 4th time does not help. After about 10 days of useless replies, they again reverted to the "we can restore the emails if they were lost in the past 24 hours". It's like a horror movie.

    Jass 9/26/10 3:21PM
  • My primary yahoo e-mail account was compromised back in April 2010 and was shut down.

    I was on the phone answering the most recent security questions. Then they asked me the original security question that I established 10 years ago and I could not answer it. So far I have not been able to answer that question to get the account back online.

    I wonder if the hackers altered that question in some way.

    Anonymous 9/26/10 7:44AM
  • My account has been hacked and i have been locked out of it. i have been on the phone with this "support" all week with NO results at all. I have been given appointments to speak with a supervisor and they "say that it is impossible. please call back. There is nothing i can do" This is the most ridiculous thing i have ever heard of.. yahoo is the worst. This is the most frustrating thing i have ever heard of. F U yahoo

    Anonymous 9/25/10 12:07PM
  • I have contacted Yahoo Help since 10th September for the problem I have it with my e-mail, I have sent a lot of forms and e-amils to them, but until now nobody replied me!!!! :(( It is really so disappointing. I don't want to change my account coz all my frineds are there, all the e-mails, everything is there? What to do to get help from them?????????? Until when I have to wait??????

    yayuca2001 9/25/10 4:36AM
  • My company has been unable to send any emails to yahoo accounts today. All week I have been clearing our spam filter with obviously hacked yahoo accounts. I called their customer service line and they are oblivious. I hope the problem doesn't bleed over to att accounts that go through yahoo.

    Anonymous 9/24/10 4:09PM
  • I am ready to search for a new email carrier. Yahoo sucks. To put customer service in the same sentence as yahoo is a joke. There is no live person to talk about technical problems. They could not answer, explain or resolve one, of several, issues I am experiencing. I have had my email address for more than 12 years...but, it is time for a change. Bye bye Yahoo. You are archaic in the tools you have to offer.

    Anonymous 9/23/10 10:34AM
  • I'm glad (not really) that I am not the only one trying to get hold of someone "real". My email was compromised like some posted here and I cannot get a straight answer or an answer from them. That was since July. As I was going through the Yahoo site, I noticed that they have a third party member called "True Switch" and I had "activated" it. True Switch what it does is control your account. I read that and I e-chatted with one of their reps and she asked me how I knew about True Switch. Was I not supposed to know about True Switch?? I have also been getting a TON of trashy emails from eHarmony, etc with various email accounts. Trying to filter anything with the ending "hotmail.com" doesn't help at all. You're only allowed a certain number of filters. Even Spam. Just now, I got an email stating "Please know that Yahoo! is unable to disclose the action taken on
    another user's account with a third party. We are not able to make
    exceptions to this rule." And they have the nerve to email me a stinking survey about their customer service. What customer service?! It's a P.O.S. if you ask me.

    T.P. 9/22/10 7:42PM
  • I have been having problems with Yahoo for the past 3 weeks. My email account was compromised by a malicious letter going out from my account. My password was changed and so I was unable to access my account. I got ahold of Yahoo online support and explained. They seemed helpful and said that it would be taken care of ASAP! However, three weeks later, I have no access and have been trying so many times to contact them. I have not been able to find that online chat support again to clarify the situation. I have so many valuable emails from my family in Iraq and I am so unhappy by the fact it may be lost forever. I am unhappy at best.

    The path to find help is no where near user friendly and is exasperating! I am sick to my stomach to think that all my contacts, all my friends and all my letters to my brother back and forth from Iraq have been lost!!!!!

    I have asked to have my password reset and I have asked to get my account back online. I am unable to do that because they say they are still investigating. I am not sure what that means....

    cat 9/21/10 9:01PM
  • Yahoo customer care sucks i have had aproblem with my account sence june and they cant help me. I had someone change all my questions and the answers but all the information i give them besides one question is right and they tell me to email customer support for help i havent herd from them in months. just got off the phone once again and i am sorry i cant help u they are the worst i told them so u let peopl hack your emails and they dont care. I said so i am screwed and he said i wouldnt of said it that way but yes. There should be away to get them introuble.....Yahoo really sucks need to find another im to go with........

    Anonymous 9/19/10 6:19PM
  • Two days ago an email was sent to all my contact list, which I don't have a copy of. My friend found the support number and his Asian guy started asking me 'security' questions I never heard of before. I've had this yahoo account at least 7 to 10 years and 'who my oldest living cousin is?' and my second email account when I only have one now. Then he said neither answer was correct and he couldn't help me. I didn't have a 2nd email address 10 years ago and I'm sure one of my older cousins was still alive then. I'll be 70 next month but I'm not dumb or stupid, and yes I still have my job in our computer center..the person that originally help me set this account up doesn't remember these questions either. If the person had asked normal security questions I could have answered them..So now I don't have my Yahoo account or Facebook! If this is their idea of service then they deserve to be put out of business!!

    Yahoo 9/15/10 1:00PM
  • If someone types the keywords (bomb) or (yahoo) in the same sentence, does the government get involved? BECAUSE I WANT TO BOMB YAHOO! Customer service? More like customer's serviced. They work over not only your level of patience, but show nothing other than neglect when it comes to account security. Might as well be asking the guy changing my oil the same questions or present him the same issues...seems we have better feedback here than with tech support. So I'm gonna bring the laptop to the local Jiffy Lube and have him work me over really well...Strap my head to my ankles and get ready for my next encounter with Yahoo. At least if I'm prepared it won't hurt as much, right? WRONG! I would seriously accost the guy I'm on the phone with right now if he were in front of me...I think the only prerequisite for the Yahoo customer service job is a minimum of two years of drive-thru experience or two years at a local 7-11...thank you, my friend, please come again.

    ihateyahoo@yahoo.com 9/14/10 8:13AM
  • OH MY GOD. I HAVE THE SAME PROBLEMS. I CANNOT USE MY MESSENGER, MY NORMAL PASSWORD DOES NOT WORK,THEY DO NOT ACCEPT MY ALTERNATE EMAIL, THEY ARE RUDE AND NASTY ON THE PHONE, WILL NOT HELP. SAY TO WRITE TO TECH ONLINE, I TOLD THEM I HAVE FOR MONTHS NOW AND NO RESPONSE. I WANT THE USA AND I WANT A TECHNICIAN, TOO BAD. SORRY, CANNOT HELP YOU.

    WHY DOESN'T ANYONE DO SOMETHING TO PUT THEM OUT OF BUSINESS???? AND WHY CAN'T I SPEAK TO SOMEONE IN THE USA? AND WHY CAN'T I GET ANY TECH HELP?
    PLEASE, SOMEONE, IS THERE A PHONE NUMBER BESIDES THEIR MARKETING NUMBER THAT WE CAN PAY THEM MORE MONEY FOR SERVICE WE DO NOT GET?

    GIRLTROPICAL@YAHOO.COM 9/11/10 7:40AM
  • my account has be compromise for almost 6 month i sent yahoo customer care so many email and contact number to contact me sept 1 then they get back to me and they cannot fix my problem because i cannot remember my favourite autor i said the guys which is so rude to me he cannot help me i said to him i have an important file there and that is the only thing that i wanted he cannot help me i ask to speak to his supervisor waiting on the lines for almost two hours no one did not come on the line i had to hang up the phone i just want you people to see they are the most unreliable the of people and they did not stand by there names can you guys see and look into the business and if is possible just lock them down

    dimple brittannia 9/8/10 8:22AM
  • Required by law, these companies are required to have a call center available on U.S. soil as well, if they are going to have one overseas. As soon as I am connected with customer support on the phone I request to be transeferred to a U.S. call center and it happens. Doing this keeps jobs in the U.S. and gets you speaking with someone who speaks your language with your accent.

    Anonymous 9/7/10 11:55AM
  • About a month ago, I suddenly couldn't get into my Yahoo account. When I notified them by email through their customer service steps, they emailed me (through a friend) that I had violated the terms of service and therefore, I could no longer access my account and it would not be reinstated. I had no idea what I had done to warrant this. When I emailed them again asking for more details, I received the same word-for-word response as before. I lost all kids of important information that I will never get back. I switched to gmail.

    Anonymous 9/3/10 3:23PM
  • I concur with ALL of the remarks below..You cant get any help with email problems, I am a business owner and haven't been able to send email for almost a week, It states I have sent to many, I sent a support ticket in on Aug 30h and as of TODAY Sept 3rd NOTHING!!
    While waiting on the phone I saw this from YAHOO... Why do we need THIS???? We can't get them to service us in ENGLISH....


    Yahoo announced today that the company is revamping customer service operations to include more languages.
    As part of the revamping, Yahoo will be hiring multilingual workers for its service centers to provide help to people that speak 9 languages to include French, German, Italian, and Arabic.
    The new language center will be located in Cairo, Egypt and will be operated by IBM.


    Anonymous 9/3/10 9:24AM
  • YES, I agree yahoo provides the worst customer service. You can never get in contact with anyone they are not helpful at all. I just dont know about this company at all.Who do you contact for issue with email

    pv@yahoo.com 9/3/10 6:16AM
  • I am very disgusted and disappointment in which Jobsearch via Yahoo is misrepresented
    to the consumer. When I am looking for a job, that's it. I do not want all of the
    other publicity that is attached to it.
    For instance, there is always some attachment or questionnaire which is trying
    to get you to enroll in some school, college, or university. Can this be blocked?
    They are not trying to seek information for employment; but, attempting to make money off the customer by soliciting financial aid.

    sh653623 8/31/10 12:52PM
  • This is similar to my situation, only all of my contacts were asked to send money because I had been mugged in Wales. And of course I can get no help.

    Anonymous 8/30/10 9:10PM
  • My yahoo account got hacked into and an email was sent to everyone in my contact list and when they opened the email it was for viagra. I thought that yahoo has a spam guard - this is the 2nd time this has happened to my account. It is too difficult to get yahoo customer support to report this. I have sent them 4 emails about this and still no responce. What gives?

    Valleygirl 8/30/10 7:49PM
  • I am so tired of the liberal bias of Yahoo's new's. I'm done with with you people for now the bland ol google I guess....

    Your marketing and editorial department needs to be fired... Pic sides and lose the side Yahoo is biased against ... doesn't matter liberal or conservative you'll lose one side if not both...

    Anonymous 8/30/10 11:56AM
  • My yahoo account got spammed and an email was sent to everyone in my contact list and now people are upset with me - when they opened the email it was for viagra. I thought that yahoo has a spam guard - this is the 2nd time this has happened to my account. It is too difficult to get yahoo customer support to report this.

    Anonymous 8/30/10 9:51AM
  • I join the list of negative comments. I've been waiting for support for 4 days now. Three emails and all I get is the auto generated response that they will respond within 24 hours. I can't believe I spent the $20 for yahoo plus. I actually had better support prior to upgrading. By the way do not waste the money upgrading you don't get anything special from the upgrade. All the comments about email accounts being hacked has me worried. Please post how you resolved the issue and if anyone learns of a way on how to get in touch with support please let me know. I wonder if the better business bureau would help. Good luck to all

    no-support-from-yahoo 8/27/10 8:59AM
  • and they tell you that they cant help you with your problem but they are turely sorry but to have a nice day and hang up on you

    jimmierob1968 8/26/10 9:39PM
  • I agree with the majority of customers here. Yahoo has an abysmal customer service. Basically, they give the impression that they don't want to be bothered by customers, and that customers can figure out their own problems. If they know the slightest thing about IT, it doesn't show in their websites which are designed mainly for advertising, not for making them user-friendly. They ought to get out of the business and let some other budding companies do a better job.

    justinberrings 8/24/10 8:26PM
  • I have tried seven (7) times within an hour to contact customer service. Each time my call was cancelled before I spoke to a real person.

    My account has been breached and I don't know how to repair it. This happens to many people, so I expect that the problem could be answered on-line if you gave it a category.

    However, I am still in a quandry as to how to fix my computer so it is not compromised. This is the reason I was calling your customer service line, and I'm appalled that your service, when it is needed, is not available to the everyday customer.

    nwlilybelle@yahoo.com 8/23/10 10:47AM
  • you really do get poor service with yahoo let me tell you. somebody is hacking into my email account and sending bogus emails to all my contacts and its not even me sending them. but when i friends get them, they think its me which it is not. I have emailed yahoo so many times on this and no response and I called them and I was told to "Go screw yourself!!" You know i am a customer service rep for 3 years and if i talked to a customer that way I would surely lose my job. What is wrong with yahoo? Got no manners, and dont want to help you at all. Going to see an attorney on a civil suit or something. Something has to be done with yahoo customer service.

    karen48502000 8/21/10 8:38PM
  • I have been contacting Yahoo Abuse for DAYS trying to get resolve to my e-mail address that was hacked. The hacker changed my password AND my security question. I have explained this to Yahoo a dozen times and am getting nowhere. Yahoo Abuse does not have a telephone number, so I called Yahoo customer service and explained what happened. Was told without the answer to the security question I could not go any further. After tearfully explaining to the rep that the security question has been tampered with and my personal info was in jeopardy, I still got nowhere. Completely disheartened and disatisfed with Yahoo.

    Anonymous 8/20/10 7:12AM
  • Yahoo contacted me concerning joining a "live board meeting' whereupon, a consumer could earn a $50.00 Amazon gift card for attending an online meeting. After downloading the file and complying with the request, the essentials to log into the meeting were never sent. This was after approximately two hours of searching for a customer service number. I then sent several e-mails to the address that sent the invitation-which was a Yahoo address. No-one ever replied to any of my e-mails. I finally sent two phone numbers where I could be reached...Still no response. The meeting date came and went with not a peep from Yahoo. Today, I sent an e-mail with the title: "your customer relations suck." This prompted an immediate response which was very rude. The woman (I have the e-mail and her name) very rudely told me that she never remembered referring to me as a "customer" and she would gladly remove me from the list of participants! Gee, thanks! Our unemployment is soon to run out and they are the ones that contacted me in the first place!
    Yahoo is sorely in need of someone to teach them manners. I am still trying to calm down after wasting all of my time. Yahoo treats CUSTOMERS (Yes, CUSTOMERS) like garbage.

    minokismom@yahoo.com 8/20/10 6:01AM
  • The exact same thing happened to me. I have emailed Yahoo and I got a response back however they can only help me if I know the answers to the security ?'s that where change by them or the hacker or whatever the case. I have learned a lesson I will never use yahoo again. I have lost a lot of pics and other vidal information.

    Lyn 8/18/10 3:09PM
  • Yahoo does not have any security that works. There needs to be a class action law suit to drive them out of business.....I'm in!! My email account was hacked into as well yesterday. They sent an email to all my clients that I was stranded in London and asked for money. They also deleted all my contacts and emails so I could not contact everyone to warn them I have lost business and am completely stressed!

    Anonymous 8/17/10 8:30AM
  • My yahoo account was terminated. I have sent yahoo a number of emails asking why. All I get in return are canned messages. The last message

    "Please know that any action taken is confidential. We will not release
    this information unless required to do so by law or under other similar
    circumstances. We are unable to make exceptions to this rule."


    So, yahoo can terminate your account telling you that you violated its TOS but for legal reasons can not tell even you what you did wrong.

    Time to find another service and move on.

    Anonymous 8/16/10 6:40AM
  • Yahoo customer support really stinks. I cannot get into my account and cannot remember my SECOND security question and no one will help me out! I am so frustrated...

    sun.shine8787 8/10/10 1:09PM
  • My Yahoo account was hacked and after calling customer service/support I received no hlep at all. Three months later my account is still sending bogus emails to everyone in my address book. Just sad.

    Anonymous 8/10/10 10:22AM
  • Yahoo has very poor Customer Service. This Company deliberately hides its Phone Number so as to reduce the expense of a Customer Service Expert, but in so doing distroys a Customers opinion and willingness to use Yahoo.

    Anonymous 8/10/10 8:30AM
  • No help after a month of not being able to access my e-mail.

    Anonymous 7/30/10 9:25AM
  • Feel lucky that they took your Yahoo. Yahoo service is getting worse and worse. They don't even offer a customer service in order to hear about problem you are experiencing with their site.

    sjw 7/29/10 11:02AM
  • I had my email account hacked and locked. I called customer care to reset password after security verification questions of honeymoon location. Guess what? You do not have where we went! Nor when asked about oldest cousin, guess what, I named all relative last names and you did not have them. I created this account and I know where we went on our honeymoon and my cousins last name. I spoke with rep, Sherry (ref # 10741987 then her supervisor Max 10744524 with no luck and then asked to speak with his manager and he advised that his manager does not take phone calls. I have been in call center management and any manager who is too good to take a customer call should not be on your payroll. I am deeply disappointed in the lack of empathy for the customer and the fact my entire consulting business contacts are locked in Yahoo with no one to help. If there is, please call respond to laurelbault@yahoo.com and help me get this resolved. Thank you!

    Kyle Bault 7/27/10 6:27PM
  • my email acct was stolen from a thief, they got into my acct and changed the password making it impossible to access or request a new password since I can no longer access the acct. To make matters worse, they used emails within my yahoo acct to change passwords to other accts including Facebook and Ebay, and who knows what else! When I contacted yahoo they were not to concerned (why should they be?) and since I couldn't remember what the alternate email address I listed on file 11 years ago (when I opened the acct) they can't help me do anything about this idiot, who is continuing to enter accts and change passwords and make purchases just by using info in my email. I can't believe there is no security dept that can help, but I am being told there is nothing they can do! Unbelievable!! I will never have another Yahoo acct as long as I live!!

    BummedByYahoo 7/19/10 11:01AM
  • I loved yahoo until I was a victim of email identity fraud. I have been a yahoo customer for 8 years, and someone sent me an email saying that my yahoo account would be closed if I didn't provide my information, even my secret questions indicating that it was me. The hackers now have my yahoo account and I cannot do anything because I cannot identify the new secret question that was set up for my account. My personal information is in there, and I'm very angry and upset over this. I don't get a sorry for this, and yahoo in the past had went through checking and deleting old accounts it had been awhile and so I assumed this was legit. I'm not happy at all, my college personal information was in there, my sisters information was in there. Yahoo has treated me very dirty, I even used to brag up yahoo when I would sell my internet to my customers, but not no more, I'll have something different to tell them.

    putz 7/17/10 7:48AM
  • Another update...

    Used their "customer service" (HA!) number to try and get resolution.

    That was a big mistake.

    Everything I've been reading about Yahoo seems to be true: That it is a dying company (partnership with Microsoft notwithstanding) and therefore is only capable of attracting the kind of executive "talent" whose only "talent" is their ability to find troubled companies that, in their desperation, are easily bled dry for unconscionable amounts of compensation (Carol Bartz, CEO being a PERFECT example - she's NEVER started a company; preferring instead to bully her way into those already established. Her "education" is limited to a BA from University of Wisconsin, and as far as anyone can tell, she has absolutely no ability or inclination to initiate anything approaching real innovation. In fact, places like Oracle are still trying to recover from her disastrous tenure).

    So, goodbye Yahoo. Goodbye and good riddance.

    It's just too bad you've wasted so much capital on "Queen Bartz".

    Yahooisnotjustaclevername 7/16/10 1:02PM
  • Here's an update on my issue, now going on one week without resolution.

    I finally did get a response of some kind from what I think was a "real" person... but... Well, read my response below and you should be able to gauge the "effectiveness" of the person I dealt with. Oh, and by the way, this reply has generated no follow-up whatsoever from "the Yahoos".
    _____________________________________
    Dear "Eric",

    As I tried to carefully explain in my message, it is the very process of "selecting a profile" that does not work.

    It does not work at all.

    Period.

    Let me say it again:

    It is the "select a profile" function that does not work.

    As I stated in my message (my terminology may have been slightly off, but I did describe the process in exact detail), when I get to the "select a profile" screen and I actually select a profile, it seems as though it is accepted.

    Then I am brought to another screen that asks if I want to create an "alias". But, no matter what I do in this "choose an alias" screen, I am ALWAYS brought back to the original "select a profile" screen and cannot get a confirmation that my profile has been accepted.

    In other words, it keeps me in a never ending loop (one of the seven circles of Hell, actually).

    I'm sorry if my frustration is leaping off the screen at you - I know its not your fault. You just work for a terrible company; something I discovered when I went to the Internet out of desperation to seek third party help. I honestly had no idea that Yahoo was so hated by so many people. And it all seems to stem from the same reason: No one at Yahoo deems it a priority to really listen to the problem, and as a result, cannot solve the problem. As a result of that, Yahoo comes off as callous, unconcerned and uncaring.

    Again, not your fault. If that's the "culture" at Yahoo, there's not a lot one person can do to change things in a place like that. In fact, study after study has confirmed that if a company is treating its clients poorly, the reason for this is that the company is also treating its employees poorly. In other words, clients are almost always treated EXACTLY as well as the employees servicing those clients. Based on that, and what I've read about Yahoo customer service on the Internet, I'm guessing Yahoo must fall pretty short of being one of the happiest places on earth. After all, you were the only one who responded to any of my three, separate requests for help (that was not an auto-generated email).

    Anyway, I'm not sure why I bothered to type all of this. I'm quite certain that it will be bounced back to me as "undeliverable" as most things sent to Yahoo are.

    However, after I close both of my business accounts with Yahoo and lobby our project manager to close our group with Yahoo (which by the way is one of many groups that comprise the James Burke Foundation's "Knowledge Web" project; an online educational virtual reality experience that is going to revolutionize public education), I will be using copies of this (and other correspondence) as a means to join the rather sizable online consumer movement against Yahoo (unless of course I receive some assistance within the next 24 hours - but at this point I find that highly unlikely).

    Not that you should be bothered by that in any way personally. I don't mean it as a threat, merely a statement of fact.

    Anyway, if you are in fact reading this, I should at least thank you for responding. Again, you were the only one to do so out of three, separate requests. So, thank you.

    Sincerely,

    Yahooisnotjustaclevername 7/16/10 11:04AM
  • Completly Useless and unwilling to help. Sign up for Gmail.

    taeakda 7/14/10 11:56AM
  • Terrible. Awful. Horrible.... Get your Thesaurus and add as many more synonyms as you like - nothing you say about Yahoo can be too awful or too "over the top".

    Of course, those of us who have "Premium Services" (HA!) with this company were warned...

    After all, "Yahoo" is a perfect name for them. It tells you, right up front that you will on no uncertain terms be dealing with a bunch of unapologetic and utterly clueless "YAHOOS".

    I am too exhausted to re-type all that has befallen me. With my last bit of strength, I will be canceling both of my Yahoo business accounts.

    Just please know gentle reader, that whatever your problem is, Yahoo "Customer Care" (again, HA!) is not the least bit interested in solving it.

    About all they can do is send you "form" emails to which you cannot respond that tell you things like, "you must have spyware"... WTF???

    And when they tell you they've "opened a ticket" and will have your issue resolved or responded to in 24 hours... Well, that's just a euphemism for "GO AWAY. CASE CLOSED. YAHOOOOOOOOO!"

    I'm on hour 72 and counting. Actually, I'm not counting any longer. I'm finished with those "Yahoos".

    Peace.

    Yahooisnotjustaclevername 7/13/10 7:07PM
  • Yahoo has the worst customer support I have ever been on the phone with. They thought the word stupid was a bad word. Really? Yahoo has a major tech problem that is sending emails with attachments for viagra to random people. Yet they cant help us. The one was sent to my daughters soon to be ex. Yet they cant send an email that explains what happened. Yet it is YAHOOS problem.

    Anonymous 7/7/10 4:25PM
  • customer service? what customer service? i've been without the internet, can't retrieve email for two days and there is no one to help at yahoo. when i reached a live person i was rudely told to go to yahoo help.com or something to that effect. no help there either.

    Anonymous 7/5/10 5:22AM
  • One Word: HORRIBLE

    Anonymous 7/1/10 1:56PM
  • Well I tried and thanks for the tip about pressing 2. I did get through to someone (human) who couldn't help, I asked for the manager and was advised that 'the manager doesn't take calls'. I asked to be put through to the techs and was told that "they don't have a phone and that to email them'. To be honest, I am calling outside of the US, paying international call charges and am appalled that I cannot 'speak' to someone. While the person I spoke to was polite (in an automated way) nothing was resolved and call was terminated with'Have a nice day'. What more can I say....except I am very disappointed. We are having to tell our clients to get a new email address as yahoo.com email addresses doesn't work.

    Pockets106 6/30/10 4:59PM
  • OMG!!! I so I'm not over reacting....I have been so frustrated with yahoo. Got locked out of my e-mail since the June 22. Both user ID and password are correct, have been using them for over 10 years now. I went in circles trying to get online help and I still cant get nowhere. Finally got hold of a number to call and cant really get to anyone who can assist me. What kind of a service is this???????Yeah it is free, but dont offer it if you cant support it, and dont give false advertisement of customer care that does not quite exist!!!!!!!

    MB 6/30/10 4:53AM
  • this is a very inconcertant company i could not get any help from customer service or any one from yahoo so y is this

    KEVIN 6/25/10 5:16PM






  • Please help!!!!!!!!!!!!!!!!!!!! With this new format I can't even get to my mail. The other format was not broken, it worked fine. Why in the world did you decide to change it?
    I can't rate customer service when I can't get to it.

    Fred 6/24/10 5:10PM
  • I don't like yahoo any more cause they didn't let me into my acount and then they locked it cause i cant remember the answer to my question thing, so Yahoo is more like APOO. And I don't like how its so hard to contact people with Yahoo, who obviosly don't care for there customers like they say they do.

    Panda 6/22/10 1:26PM
  • I lost all my Yahoo mail A(inbox, sent, etc.) and have been working with Yahoo to get it back - but no luck.

    I just received an email telling me what Yahoo thought the problems might be, including suggesting a corrupt browser, logging off and logging on, etc.

    I've logged off and still get the same error and my browser has no problem opening up the gmail email. I think it would be nice considering all the time I've spent on the phone and at the computer trying to get this resolved if Yahoo had the courtesy to call me and arrange a time to be on the phone with me to walk me through the steps and then to see that none of them work.

    Anonymous 6/22/10 9:13AM
  • I have been using yahoo for many years..today I left. I finally simply got tired of their site NEVER WORKING CORRECTLY..their thumbs up and down things never work, the page needs constant refreshing when trying to read and respond to post..then they started censoring words such as 'god' and jesus' and many many other words. I don't know why they are suddenly taking a nose dive but they have been deteriorating for the past year or so and they don't even seem to care or try to address customer issues..I have been ticked off one too many times by their poor service, their poor support and their poor excuse for a website.

    frigidfemale 6/14/10 10:08PM
  • I really wonder if there are any humans actually providing so-called support.

    I sent an email and an honest 18 replies back-and-forth to what had to be a bot. Each time I received the exact same canned response which was completely useless. I had kept it going hoping that a human would jump-in somewhere along the line, but no-go.

    Today, I tried to get another problem addressed via submission using an online for. It won't send, "Code 999". I went to a different feedback form and got the same thing. An email to support basically point back at me. I've tried to submit from two computers running Win7 and Linux, and two different browsers.

    FRUSTRATING!
    I don't think they want you to submit help tickets.

    Anonymous 6/10/10 1:44PM
  • YAHOO are very clearly another state endorsed illegal operation, seth up to rip customers off. Once they have your account details it is near-impossible to terminate the account and stop the charges. They never respond appropriately and then inundate one with useless emails - BUT NEVER TO CLOSE THE ACCOUNT AND STOP PAYMENT.

    I believe it is mostly because Customer Service Agents sit in some far corner of sub-continent Asia and the owners sit protected, unhearing, and uncaring in the USA raking in the dollars.

    Bosi989 6/9/10 3:00AM
  • Yahoo sucks! If you haven"t picked a service stay as far as you can from YAHOO. Every time I sign in I"m told ID and/or password is somehowwrong I got to my emails yesterday and found I had 2,999. Takes a while to get that many. Now today i am back to invalid every time I try to. A comment I read on this page today said they are free. Who cares? It is impossable to use anyway. afterI read some of the remarks on this page I see that I am not the only one who knows they really DONOT CARE. I wouldn"t wish them on my worst enemy.

    khudson920@yahoo.com 6/8/10 5:15PM
  • i have to reset my password everytime i try to log on to get my yahoo emails . yahoo makes it very hard to find an email address to correct this problem . once i found it and jumped thru hoops and everything else i was told that someone would contact me within 24 hours that was 4 days ago and im still waiting . its a good thing that yahoo is free because i sure wouldnt pay to be treated like that .

    jrawlhd@yahoo.com 6/7/10 8:56AM
  • Yahoo will not fix the blog feature on the profile pages. All the words in the blog run togetherlikethis when you post one and then when you click on edit to fix it all you get is a blank screen.
    When will they fix this???? I've sent several emails to them already.

    donnam 6/4/10 6:00AM
  • What is going on with Yahoo???? Dietdiscountstore is using you as a host to sell their product and not did I only receive a partial shipment, I've not been able to contact the dietdiscountstore but, yahoo help will not return my call. I have repeatedly sent emails and I still can get this resolved. Now I have to file complaint trhough comsumer pritection. User be careful.

    HELP 6/1/10 8:13AM
  • I find the fact that I am unable to speak to a live

    Thanks for not being available!!!!!

    josephpriore84 5/25/10 8:31AM
  • MY ACCOUNT GOT HACKED AND MY ALIAS names etc.stolen then used to harrass and proposition people in chat rooms,the fool even had the nerve to put up my name address and phone number in chatrooms,he put up degrading comments about me and others that frequent chat and was and is completely out of control,,i started reporting this predator to yahoo 6 months ago whenever i had something regarding privacy and terms of service breaches,,all i have to show for it is over 1000 computer generated emails thanking me for trying to help cleaning up chatrooms,,lol,,the same person is a very well known booter and account stealer in australia and seems to be protected for some reason,he brags that he cant be touched and i am begining to believe him,,yahoo have done absolutely nothing to stop this thief,, if anyone can help me with any other ideas or places to go to complain it would be appriciatd,,cheers to all...

    roygee06 5/24/10 4:35AM
  • we are american's. you need to hire american's who speak english. send them foriegin back where they come from. it's very upsetting when you don't no what they are saying. this last time i was on with interten support i was on for 4 1/2 hours the first time. the second time it was 4 hours & the 3rd time it was 3 hours. this is totally unreal. they can't speak english & they have no idea how to fix the problem. they are way out right field. 10 hours to fix a small problem is out rages.

    kc 5/21/10 2:03PM
  • Hello;
    I had a small business account ... but have lost access for the last odd six months or so..
    tried to send email to small business customer services ... but can not find any email addresses to contact..
    Please help me find somebody to reconnect me to my account...

    Ala

    Anonymous 5/19/10 11:37AM
  • I have been looking and looking for an email address to contact Yahoo and tell them that I don't appreciate the fact that when I got online yesterday, all my group emails had been switched from traditional, which I had set them for, to the stupid "new and improved". I did NOT do this, Yahoo must have. 10 minutes of poking around online and you think I can find a darn email addy to contact someone about this? No. This is just stupid and highly annoying. Used to be there were Yahoo help pages you could go to, fill in info, state your problem and email the message. Who has time to chase Yahoo around like this?

    Satori 5/14/10 7:33AM
  • Yahoo is a mess. Email is hard to reach and a back door must be used. My brother has NEVER been able to go direct thru yahoo to the mail. Now as I write this, Yahoo is not working. ALL the other search engines are easy and fast to access. YAHOO....get it together and I mean fast...or I suggest to everyone....stop using Yahoo....that will get the attention of the advertisers.

    JINDO 5/13/10 11:09AM
  • I am sick and tired of business calls because years ago I set up my business in yahoo yellow pages. The email connected to the account no longer exists and I don't know the log in information. Customer service stinks and meanwhile I keep getting solicitation calls for my business! I HATE yahoo crap! Just remove my phone number from the yellow pages! How hard can that be! Yahoo needs to get its act together

    No clue 5/12/10 8:18AM
  • How on earth do I contact customer services by email or phone? I simply cannot find this info. I need to advise that a friend's email is suddenly not functioning (everyting I send bounces back) but can't find how to report it.

    I rang the billing department - in desperation - and they told me it is easy to find on the website - just click the box saying 'customer services'. Rubbish!

    Can someone please tell me how I report this and get it fixed. This is REALLY frustrating. I'm afraid this gives a rubbish rating.

    Anonymous 5/11/10 8:53AM
  • Tried calling Yahoo to get answers about why I have a Yahoo ID that keeps coming up and I can't get it resolved. An old ID that I have from yrs ago keeps popping up and now my wife wants to leave me do to she thinks I'm cheating on her by having my own ID with yahoo. This doesn't show me that this is a good outfit to be with when I try and get answers they want to charge me high dollars to give me the answers to remove the problem. Not satisfied with this service at all. Jim/Ca

    Gentle582003 5/10/10 10:29AM
  • I have My wife was, and is, present. For all of our efforts we have not been able to resolve the problem. I called the "yahoo service desk and actually talked to a human being. There instruction was to e-mail my request and problem to their Account Security Help department. We wrote down the supposed e-mail address, went over it letter for letter with their service rep., and then composed the e-mail. When we tried to send the e-mail...we were instructed that the account security e-mail address was not valid. I called the yahoo service center back, went through the entire history of todays efforts, and now they want me to FAX them all of my personal information right down to my citizenship. FAX it to their FAX number, and they ( yahoo ) will get back to me in 2 to 3 days. What a wonderfu outfit

    Tee Jay 5/9/10 2:30PM
  • If you do start a class action suit count me in!! I has hacked in my AT&T account and they set up a forwarding address through Yahoo. How smart of the hacker s to choose a company that has no help in shutting them down. When I did talk to a person they informed me that they couldn't shut it down due to security issues ALTHOUGH THEY STOLE ALL MY CONTACTS AND SENT ILLEGAL EMAILS ASKING FOR MONEY!!!! They also took all my inbox emails so that they can continue looking for accounts to hack - yet these criminals are being protected by Yahoo!

    beck 5/8/10 12:40PM
  • CAN'T SPEAK TO A REAL PERSON WHEN CONTACTING CUSTOMER SERVICE VERY ANNOYING. ALSO I'M NOT GOING TO PAY TO GET AN ANSWER ABOUT A PROBLEM I HAVE WITH RECEIVING MESSAGES IN MY DRAFT BOX ABOUT YOU TUBE VIDEOS.
    THANK YOU
    FELIX

    El Rey 5/6/10 12:45PM
  • The WORST customer service! No supervisor to speak with - the only other option was to call back, stay on hold and wait for another rep with no higher authority!!!

    Anonymous 5/6/10 9:31AM
  • My .Mac acct was hacked and all my emails forwarded to a yahoo acct set up by the hacker in my name. Yahoo has done nothing to help me shut the account, retrieve the stolen emails and identify the hacker. I have opened an FBI case and mac has a team of investigators on this case. I have the IP address of the hacker from bounced back emails in my .mac acct, and a trail leading to the hacker. I will find him. I am so pissed. But I am more pissed that Yahoo has stonewalled me and refused to help me in any way. There is NO live person to talk to. The corporate office phone # is a voice mail service. The cyber team is unreachable via phone and they have a 24-48 hr window to get back to you. In a cyber attack, time is of the essence. Yahoo doesn't get it. They are now liable for aiding and harboring the hacker and causing further damage to my finances, my emails, my computer... Judging from this comment page, I am not alone in my frustration with Yahoo. I am seriously considering filing a class action law suit against Yahoo for neglecting to abide by their specific and very clear terms of agreement. My hacker broke at least 13 of the terms, yet Yahoo won't do anything to resolve my case in a timely manner that will restore my emails, my financial and cyber security, or that will lead to the apprehension of the hacker.

    beenhacked 5/3/10 2:38PM
  • I read comments on this board & it's unbelievable (well actually not a surprise to me). Made worse because no one from TW bothered to respond. To be honest - I've received good service at times and then also the worst & rude service. They quickly leave before you understand what they did. Also every time they come - they ask "who hooked all this up?" I say your TWC technicians - it's "wrong" they say & change it. Sure enough the nest visit, it's always the same - "who hooked this up?" and the Merry Go Rounds.
    One final note - your policy about service outages - totally sucks (pardon language). Working on a Sat, I lost cable/internet & phone. Used a pay phone & was told credits are only given if the outage is 4+ hrs. And u need to call when you notice it & then again 4 hrs later!. Major inconvience. What about those people trying to contact me before I noticed the problem. We should automatically get credits for all such outages.

    Disatisfied customer looking at other options

    Anonymous 5/1/10 5:17AM
  • I have been so angry with AT&T and yahoo for nearly three years. I set up yahoo messanger and when I did that changed my e-mail address and I cannot find my very full mail box with many folders. I try to find customer service for Yahoo and found a page saying there was no customer service for Yahoo messenger. I wanted to know how to delete the instant messanger and maybe then recover my mail files. When I called AT&T I get a message giving me only certain hours to call for help. I hate AT&T and having to go through them to get Yahoo. Really Yahoo is no better. Bad, Bad, Bad.

    Anonymous 4/29/10 9:34PM
  • News items on Yahoo seen; I wish to comment on some of them; NO FACILITY? Want to tell others about my experience so that they are better informed; NO WAY I CAN DO IT? e.g.
    Today news on senior homes; I know about the spread of this activity in which many crooks are making lots of money; Like to warn senior to take care and not plunge into it

    Anonymous 4/29/10 7:37PM
  • I log on today to find that I have 724 emails that are addressed to several different emails....none of which are my email address...after speaking with their great customer service.I am told I need to submit a ticket. Like I am going to submit 724 tickets

    nothappypappy 4/23/10 5:32PM
  • I HATE YAHOO!!!! All I wanted to do was have a business listing removed, and it's impossible to get anyone to commit to helping me. I can't believe it! No wonder Yahoo is going to go down in flames! Their customer support is terrible!!!!

    Anonymous 4/22/10 8:04AM
  • I am very disappointed in Yahoo for continously allowing booters to use the chat rooms and for allowing them to continue to boot people that are trying to have a good decent chat experience. I myself have made many complaints about this, and now people are being able to steal others' Yahoo ID's as well, and access their privacy info by illegally accessing and hacking into their Yahoo accounts. They also now are being allowed to illegally lock our Yahoo Accounts and change our passwords to an unknown one. Yahoo continues to UNimprove these issues. I rate my Yahoo experience Very Poorly, and I hope and wish that proper authorities finally gets enough complaints, and finally decides to come along and either file heavy charges against Yahoo for this, or they juust go ahead and close the Yahoo Chatrooms down altogether. There are many other different chatrooms that I for one can go to. Yahoo isn't the Only one, but it is the Only one that doesn't have administrators and room monitors The MSN Chatrooms were an outstandingly wonderful program and an excellent experience for me, because they had Admins and Monitors in the rooms, and if people did this sort of thing or harassed others or made threats towards others such as what goes on in the Yahoo Chatrooms, then the Admins and/ or Monitors booted out the troublemakers, and they would usually suspend their account either for a period of time or for permanently. It is very sad that Yahoo doesn't have this type of setup. I am very disappointed and very disgusted with Yahoo's Chatrooms, and I hope, as I have stated above, that the property authorities Finally comes along and gets involved and fines Yahoo for their illegal practices of "looking the other way", or they close Yahoo Chatroom program down permanently. Thank You

    drago_salvanni 4/16/10 1:02AM
  • WTF What "passcode" I am not an employee of Yahoo....I am a CUSTOMER trying to get help regarding a hijacked address book....This call center BS is worthless

    Caddy 4/15/10 4:09PM
  • I don't believe their actual call center is located in the United States. I have had these same issues with my e-mail getting hacked and someone sending messages saying to send me money I'm stuck in Australia. The answers to my security questions are not my originals.

    drewf0322 4/14/10 1:00PM
  • I previously had a 10 year old account. No problems in sending e-mail to multiple persons. Now it has been hacked into. I cannot remember the original registration security question. So I cannot get it back.

    I signed up for a new account. Their new security system thinks I am sending spam. I am blocked out of sending e-mail, evem after sending to one person after save drafts multiple times.

    I have sent out another request for help. I do not think they respond of individual needs and just send out a technical sheet of what not to do.

    If after 48 hours this time I get blocked out, I will formally have yahoo terminate my account and go to gmail. I need to get back to my publishing.

    I have already created a file from the new contact list.

    Anonymous 4/13/10 12:33PM
  • This is one of the most frustrating experiences that I have ever had. Someone hacked into my yahoo email account and was sending out emails in my name to everyone in my address book. embarassing and horrible! So I changed my email password. Now I can't remember the new password. Every time I try to log in they ask the same two security questions. The first one is easy "your oldest cousin" got that fine. The second one asks for "your favorite book" can't remember what I wrote for that one. I'm sure that there must be other questions that you can ask me, but it always asks the same two questions. My SS#, my address, anything!!!!!

    so extremely frustrating!!!!!!!!and when I try to send an email to yahoo I am re-routed to some "answers" website that is not even yahoo. I will definitely move my email account away from yahoo and tell everyone I know to do the same if this is not straightened out. I use my email account for business.

    Anonymous 4/12/10 9:56PM
  • Most worthless customer service I have ever come in contact with EVER.

    Daakustaa@yahoo.com 4/12/10 2:46PM

    • We only display the 750 most recent negative comments.

  • Submit your comment >>
  • My account was inaccessible today. I was a bit freaked out when I saw all the negative comments. I was calling from abroad and I had to wait about 20 minutes to talk to someone, but when I finally did, they were very helpful. If you are willing to be on hold for a while, it's worth the wait for your peace of mind.

    anonymous 4/24/12 5:57PM
  • I actually had a great experience with Yahoo support through the phone # above. I was skeptical [but desperate - I was locked out of my email after a hacking]. A professional, articulate & diligent Yahoo agent took care of my needs quickly & effectively. A big help - thanks!

    onesweetpuck 2/11/12 12:42PM
  • After a 30 minute hold I talked to a very nice female representative about my hijacked account. I was given some tips like since I changed my password and downloaded additional antivirus, Microsoft Malicious Software Tool, etc., and my BitDefender Suite and ran tdeep runs,my entire computer, my account is probably now safe. I probably will eventually close it.

    I am retired military...I am used to long lines and waiting,,, and waiting,,,, and waiting.

    BTW one of my contacts on another service said he/she had heard of 5 of their contacts with yahoo addresses which had been compromised by hijacking.

    NitWit1 1/16/12 8:38AM

  • Although the recording said they were experiencing heavy call volume, a friendly Customer Service rep answered my call within two minutes. She was able to confirm my log-in issue and resolve it, all in a matter of minutes. I was more than pleasantly surprised at the quick results.

    Em 1/4/12 6:53PM
  • I called this number and got through to a rep pretty quickly, even though I was warned of a long wait. The rep was friendly, patient, and helpful and I got the situation with my mail account straightened out.

    Anonymous 12/27/11 10:46AM
  • After reading all the up to date reviews, i was skeptical if YAHOO customer service would even answer my call or if they would just ignore it on hours end or hang up on me.
    I just got off the phone with customer service, gentleman was very polite and answered my question.... I do hope he's right! If my problem on the YAHOO search hasnt been resolved within the time frame he said yahoo takes care of these matters-than ill be calling back next week. Otherwise my customer service experience today was over good!
    Thank You!

    misshaven192 12/14/11 9:40AM
  • Awesome response by customer service. A MUCH better avenue than the yahoo website!

    Anonymous 11/22/11 6:29PM
  • My experience with them today, 11-11-11, was positive, it only took a few minutes to reach a human operator and my problem was quickly resolved.

    Gothica98 11/11/11 2:53PM
  • My visit to the mcdonalds on mckinley buffalo was very pleasant the cashier is nice and attive to what i wanted so overall is was a good morning start to any day. so thaks mcdonals very starting my day with a friendly smile and giving me exactly what i wanted....

    Anonymous 11/10/11 7:36AM
  • I got throug after waiting 7 minutes,I got the help I needed and she was very pleasant. thanks Yahoo!

    Anonymous 10/24/11 6:34AM
  • hello grace2011 again just wanted to say thank you for your service, i feel better now that i was able to express myself, i was up late last night replying to people in need of advice which i did to the best of my ability from my own experiences not complaining it was my choice. Yahoo had no problems with my replies to people they just keep saying your on a roll answer more questions of course i couldn't answer all i'm not a doctor i was falling asleep and sent message i was going to bed then when i got message saying my question was banned it was a simple question i could not sleep all night i was so upset.

    Thank you very much

    Grace2011 10/13/11 3:12PM
  • I was unable to get into my account after going in it and deleting all my contacts because my account had been compromised. I did get a CSR quite quickly who was able to help me. My account had been compromised all the way from Russia, but the CSR told me what to do: update anit-virus, reset security question, use their ID protection. The call went well and I was satisfied. KUDOS to Benjamin.

    Sharon 9/16/11 1:19PM
  • I called this number because my account would say invalid ID or password. My security questions were even different from my own. After being on hold for about 15 minutes, they asked a few questions to verify my account and gave me a new password.

    Anonymous 9/15/11 1:26PM
  • wow! i was a little scared looking at all the comments posted but i actually was pleased with the service. they resovled my issue of being locked out on the first try!!!

    Anonymous 9/9/11 7:55AM
  • The rep worked so hard to help me and got my issue solved>>>

    Anonymous 9/8/11 1:24PM
  • I was fortunate. I actually spoke with a live, intelligent, and useful representative. I believe pressing 2 was the key. His name was Marcus.

    Marcus guided me one step at a time to completion.

    Marcus was the exception. Every other tech person I have ever spoken to has been awful.

    Maam 8/31/11 4:36PM
  • I called the number and PRESSED 1 and in the next menu options, I PRESSED 2 and got a live person right away. I hope this helps!

    KabTek 8/22/11 2:13PM
  • I was on hold for about 10-15 minutes but as soon as they answered a very nice customer care associate helped me terminate my account that was hacked... I am so thankful!! The wait on hold was worth worth it!

    Anonymous 8/15/11 11:02AM
  • I experienced a 15+ minute "on hold", but then was connected with a very pleasant customer service person who (hopefully) quickly resolved my problem.

    TMM 8/15/11 9:10AM
  • I have to say I had a different experience. I read the comments before I called myself. It seems that the biggest complaint was that it's hard to get a person to speak to. I believe there is something a lot might not know. After you are given the options and the recording that says, "Thank you for calling Yahoo." The service acts as though they are done with you and hanging up. Most people probably hang up when they hear that and hang up too soon. I waited a bit longer then a second recording came up. I was given more options and then I press #2. It took maybe 10 minutes and I got a person. That was a pleasant surprise. You have to be ready with the questions they ask. 1: What ID you go under. 2: The City and zip code you have in your account. 3: Be prepared to answer two security questions NOTE: You are given two chances to answer correctly. After that its easy money. In total, I spent close to 20 minutes on the phone with Yahoo. Good Luck you guys.

    sweetprairiewind 8/12/11 2:55PM
  • Did an outstanding job processing several account refunds. Just a little slow in the processing.

    mred33 8/10/11 11:55AM
  • Atention Yahoo customer service department the service lady that help me was excellent Lowell. Ref. No. was 110809/003899.

    Martha 8/9/11 3:52PM
  • Had to call a few times, but I did get a real human who helped me and now I am back up and running. No it didn't cost me anything. Just have to be patient and persistent sometimes. Thanks Yahoo for 12+ years of flawless free email! This is the first time I have ever had difficulty accessing my account. It was frustrating for a moment but now the moment has passed :)

    Anonymous 8/4/11 11:46AM
  • I was on hold forever. However, once I got a hold of an agent she was very helpful. I could tell that English wasn't her first language but it didn't wasn't difficult to understand her. I had forgotten my new password. She asked a couple of prompt questions and I was able to answer even though I couldn't figure out the right answer on my computer. The chat help online said it was busy and I never could get ahold of anyone that way.

    hb 7/15/11 1:11PM
  • Great once i got a hold of a opwrson on the phone. Kind of hard to find how to deal with our situation - frustrating.
    (Our e mail was hacked and used to send out scamming e mails to all our contacts - we lost all e mails in the in box and in Joe's folder as well as our address book_

    Anonymous 7/13/11 9:57AM
  • Heeeey, what do you know!!!! Yahoo answered my phone call with a live person within 8 minutes and they even let me speak with someone who could speak English cleraly!!! they reset my password with 3 minutes after asking a few security questions and I was on my way!!! I am impressed. Total turn around from last time I tried to call them....Took over an hour!

    Anonymous 6/8/11 1:01PM
  • Amazingly I actually reached a person within 5 minutes of calling! Maybe because I called at 4:30 on a Firday afternoon who knows. The customer service rep who answered may have been in India but she was very nice and helped me solve my log in problem.

    Anonymous 5/6/11 2:47PM
  • wow, yahoo got me back into email right when i called. they are the best and i can always count on them . thanks yahoo !!!!!

    Anonymous 4/20/11 3:10PM
  • Answered my call quickly and solved my problem in less than 10 min. on the phone, thank you yahoo.

    Anonymous 4/11/11 8:22AM
  • Sir I have a problem with my email.I think somebody hacked my yahoo id which is
    omer_capricon980@yahoo.com.

    Sir I am so disturbed bcz when I change yahoo password yahoo-account-services-us@cc.yahoo-inc.com,send me a message that your password has been changed.and activated after 12 hours.thats why you contact again.kindly tell me either its from yahoo or fraud..bcz I am so disturbed for about last 5 days.I don’t use yahoo email.plz solve my problem,bcz I am so tense.Plz solve my issue,I want that in the future,I cant face that problem again .i also Creat sign-in seal.I want that nobody hack my email.i want secure and no body knows my email and password as well.now I want to change my password,tell me what I do.plz tell me how I change my yahoo password. bcz If I again change password then again yahoo-account-services-us@cc.yahoo-inc.com disturb me and pinished my email and leake out my personal information and I don’t do this mistake again.It just say that ur email address password has been changed.kindly solve my problem bcz I am so depressed and tense.
    Bcz in my email all personal data stores in it which is so essential for me.plz solve and problem and destroy it permanently yahoo-account-services-us@cc.yahoo-inc.com from my yahoo account.
    Plz reply me bcz I am so tense due to yahoo-account-services-us@cc.yahoo-inc.com.plz resolve my problem.



    Thankx

    omer 3/15/11 12:44PM
  • My yahoo acct was hacked about a week ago. Many fraudulent emails were sent from my acct. My email addy book was wiped out, my stored emails were wiped out. I rebuilt my addy book (no small task) and sent out notices to all whose email addys I could replicate. The next day, GONE! Then it locked me out of my acct. Today I found the above number and spoke to a gentleman named Daniel. Daniel took my complaint ( he spoke American dialect English) and treated me politely. He gave me a case number and told me that someone will be contacting me within 24 hours. We shall see.

    Anonymous 3/8/11 12:40PM
  • Feb 3, 2011. Help arrived!! Made contact with the newly posted phone number. Mr Rege analyzed my problem of being hacked and spammed. Within 30 minutes he had enlisted the "Security Team" who will solve my EMBARASSING position and being locked out and suspended abruptly three times. Hurray for the unhappy comments posted earlier. Yahoo reacted and helped me immensely with quick solution to my problem. My thanks to my predecessors with the same problem. Jim Dunbar, Austin, TX.

    Rage 2/3/11 3:37PM
  • When I called a rep answered immediately. There was a problem with my email account as I was getting emails that seemed to be spam. I had changed my password many times but finally resolved things.

    Bobby S. 1/14/11 4:10PM
  • Had problems.

    Could not receive receive emails.

    Your online staff fixed it post haste.

    You are wonderful!!!

    Thank you so much.

    God Bless and Merry Christmas to you all,

    rcsutterfield@yahoo.com

    Anonymous 12/13/10 4:25AM
  • I just called, pressed 2 and a customer service rep came on right away. I was sent an email saying I changed my password; the only problem is I didn't. The agent checked into it and assured me that my account is safe, and although the email was generated from Yahoo , it was sent to me as SPAM due to a "worm" they are dealing with.

    Anonymous 11/11/10 12:21PM
  • I have to say I called 1-866-562-7219 which is Yahoo customer service, pressed option 2 and was talking to a represenative right away who took care of my problem without any problem.

    Anonymous 11/11/10 10:24AM
  • I am so impressed with the level of customer service I received today. I called customer service a few minutes ago. After pressing 2 and a very brief hold, I was connected to a rep named Jundi. He was professional and courteous. I was having an issue logging into my account that I have had for more than a decade. It seems I was hacked into. Jundi helped me through the process of changing my account info and passwords. I literally felt like he was holding my hand walking me through it. He wouldn't let me hang up until he was sure that everything was up and running properly. Thanks yahoo for having such a great customer service rep.

    Anonymous 11/4/10 2:54PM
  • I just spoke with Ray at Yahoo. Didn't take long to reach someone.
    I had been hacked into and all my passwords changed by the hackers.
    Ray helped get me back on track and gave me a case number so if I had to call back anyone who answers can help me again.
    Thanks Ray.

    Anonymous 10/28/10 12:07PM
  • I spoke with Ronald at 10:00am and he was very helpful and resolved my problem....Thank You!

    Anonymous 10/28/10 7:27AM
  • Very courteous and helpful. Solved my problem and were patient with my hearing loss.

    lizitish 10/26/10 2:30PM
  • Talked to "Ron" and we got a temporary password so I could get my mail. Give him the highest score!!! Case #10988484, Thank-You.

    up2ras 10/1/10 11:59AM
  • I have had nothing but success with yahoo customer care had a account hacked twice and thay were able to help me.

    Anonymous 9/20/10 5:46AM
  • I just called yahoo support to cancel my hacked mail account and received outstanding service...it's not all bad...

    miastiles2010 8/16/10 3:33PM
  • Had created a Yahoo username specifically for use with Flickr, then promptly forgot it (and hadn't written it down). Called the number at the top of this listing, pressed 2, and was quickly connected to an exceedingly helpful and patient young woman, Gaby, who retrieved my yahoo username from my Flickr account and then reset my password to something I *could* remember. Yeah, Gaby. Yeah, Flickr. Yeah, Yahoo. Only thing better would be for the phone # to be made more obvious ... but that would mean more callers and, possibly, poorer service.

    Anonymous 6/30/10 5:12PM
  • I just got off the phone with a lady named Rose, she helped me out so much! She has great customer service! She walked me through the steps/process of what I needed to do. Thank you for your help!

    Sincerely saticfied customer,
    Mykayla D.

    Kayla D. 6/18/10 7:39PM
  • Hey guys just call the toll free #8665627219 and press 2. I was able to talk to a live operator. My question was regarding restting the password, when account has been compromised. They said they will use the information prior to being compromized, to reset the password. I haven't tried it personally but they said they have access to all prior account information and based on that they can reset your password. Hope this helps. ( I called around 5:45PM PST and was able to talk to somebody)

    something 6/16/10 6:11PM
  • Someone hacked our email account and I contacted Yahoo at this service number. It took two tries but I was given excellent help and the Customer Service rep stayed on the line with me and walked me through all the changes.

    Thumbs up for this encounter

    Anonymous 6/3/10 6:27AM
  • I have called in twice now. Yahoo is absolutely amazing to work with! They are so fast and friendly! Thank you, thank you, thank you!!!

    saro 5/28/10 4:21PM
  • Hi,
    I read all of the emails of customers which were very displeased with the services from yahoo. I would just like to add an good expierence to the bad existing ones. I rarely have problems with my free email account. However today I did with email issues. I contacted the customer service who responded by phone quickly and respectfuly. My probblems was corrected in a manner of two mininets with patiece and curersy also leaving me with an reference number in the event there may be futrue problems. I know what it is like to recieve very poor or no cusomer service but I must admit Yahoo came across great. Maybe because of the past negiative feed back or I manage to get one of there best represintives. What ever the reason I am happy and I am so sorry for your bad expiernves

    BJ 3/8/10 9:01AM
  • I was having trouble logging in to my email. I actually had to do a password reset last week because somebody also hacked my email. Fortunately for me i was able to get a hold of two persons that is smart and patience. If you call customer service ask for Neil or Stacey...They are great!!!!

    Kevin 9/6/09 5:36PM
  • I actually had to do a password reset today because someone hacked my email. The bad part about it is if you dont remember your answers to your secret questions then your screwed. I feel as if you know all your information that the ask then they should be able to override the security question. Fortuantely for me i was able to get ahold of someone with sense. If you call customer service ask for Kellie or Taylor...They are great!!!!

    Anonymous 8/13/09 5:28PM
  • I contacted tech support because I could not get into my email account and in just a few hours the problem was fixed. Good tech support. Thanks.

    Anonymous 3/27/09 3:49PM
  • It was nice taking with Yahoo Customer Service.. Thanks for Yahoo Customer Service

    Amin 3/25/09 1:28PM
  • Very polite and helpful-Answered my questions quickly. I think Yahoo has great customer service!

    Anonymous 3/16/09 2:39PM
  • Submit your comment >>
  • Hi, I've been working for Yahoo UK customer service for a year now and feel the general public should be aware of what goes on here. What we're told on how to deal with customers we zinged for fees for services we agreed to cancel. Stall. Stall. Stall until the get tired and go away. It's a proven trick and it works almost every time.
    It's company policy and we're reminded of it almost every day before we hit the keyboard.
    B

    Monica 2/15/12 12:50PM



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