Yahoo Customer Service

Paid for customer support. I couldn't access my email because I forgot my password. Wouldn't let me change my password since I have 2-step verification and I have to confirm with a code they send in an email (which I can't access). Thought they could do a workaround to allow me to reset my password. It doesn't seem like rocket science. I'm sure it happens all the time. Person answering the phone was obviously from a call center in India. She had no clue. Said she would have to escalate it which could take up to 48 hours. I have time-sensitive emails I need to respond to. It's apparent to me that paid "customer service" is nothing more than a receptionist with no skills. Cancelling the paid membership after this experience.

I called to cancel a $12.99 charge on my credit card statement. Lady in Phillipines (don't we do ANYTHING here in the US anymore???) transferred me to a guy in the cancellation department in New York. He was rude, demanding, unwilling to speak with me, and hung up on me after reading a legal paper to me about the cancellation. He should be put into a small room and re-educated about customer service. Or, better yet, put out on the street looking for another job. This event has caused me to NEVER want to do business with Yahoo ever again.

Yahoo is killing my senior citizen aged parents. Consistently they have to change passwords

I was locked out of my account and tried to find a human support. Could only find the *paid* US support and was told sorry we haven't rolled out phone support to Canada yet. I've had my Yahoo account for 20+ years so if they couldn't have figured out tech support in 20 years my bet is they never will. Awful non-existent support. I guess I need a new email account and it definitely won't be with Yahoo.

I give Yahoo email a rating of 0. I only use Yahoo email as a backup to save some things as backup from my Gmail account. Today, I went to sign in and it noted my password was INCORRECT! I tried a few times and it kept saying that. So, I went in and changed my password. I got an email in my Gmail account saying that the new password is all set. I go to log in again, and it says "password incorrect". What is going on here? You now have to PAY to talk to customer service? I find that it is easier to get a temp password that is sent to my Gmail account just to get some pictures, etc that I have moved over there. What a scam!

yahoo mail has become the worst application at the moment refund my yahoo subscription

Absolutely hate Yahoo support, they make you listen to everything even if they know exactly what you are asking for. I deal with tech support every single day and I can say this was the absolute worst experience I have had with tech support.

Worst account support ever. I am not a robot is totally ridiculous and frustrating. Telephone support is paid support!

Can't get an explanation for why 'Sent' mail cannot be sorted by recipient (only by sender).
To file sent messages in a folder it is many times more likely to be by recipient . . . . .

Literally the worse email company to go with . I would literally pay people to stop going through them . My account was hacked and the only way I can get into it and delete it is if I pay them a premium .

I requested a verification code.. it never arrives
I phoned the 0800 number for support.. it never rings
Absolutely appalling to be expected to pay monthly for help that's needed probably less than once every ten years

I don't have access to my phone number and they say they can't do anything unless I pay for their "premium customer support". Worst customer support expirence I've ever had.

It f**king sucks. Yahoo is a sh*thole company, it does not care about customer service at all.

TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE!!!! My email was hacked and I tried to get assistance and the only people I was able to get in contact with was these clueless reps located in the Philippines. They told me the only way I could get access to my hacked account is sending the recovery email to the HACKED ACCOUNT!! How stupid is that?!?! I was told to call back so their system resets and now if I call they just hang up on me. I need help with this and unfortunately I feel like they are my only option. And those people are a complete waste of time to talk to. Yahoo needs to do better or just shut down completely!! I rate their customer service and anything related to this company with all ZEROS!!!

I attempted to regain access to my Yahoo email. My Smartphone would not initially allow me to scan my drivers' license to send to them so that I could be verified to reset my password. Tried twice, couldn't get it to work, figured out what was wrong and called a third time AND THEY REFUSED TO SEND ME ANOTHER TEXT, claiming my phone # is not recognized. Odd that it was recognized twice before. Horrible service. I can't ever get my Yahoo password reset because of that kind of idiocy. Goodbye, Yahoo.

Been with yahoo for years. Changed phones and had to get short code texts from every app every website. Was not getting them from Yahoo at all. Spent 4 days on the phone only to be told that I reached to many sms messages that they were sending me to verify my account after clearly telling them I can not receive them. Keep telling me to pay for their sh!+ so I did come to find out they couldn't even help me at all. Been calling last night and all day today to get my money back only for them to tell me my account is inaccessible and they have to disconnect. Every single God forsaken rep in the gazillion dollar company says the same thing. I called my bank to dispute the charge and stop payment.

VERY unhappy! Forwarded important emails from another account that was being shut down and stored them in 2 folders. Now folders are empty. I don't access those folders regularly and don't know how long ago Yahoo deleted the emails. Technical support was reading from a script, said she didn't have access to see why they were deleted etc etc, didn't know who I could talk to blah blah blah. All those emails and contacts are now lost.

So unfortunately, I forgot my password, and my contact number that's registered to my account suddenly became inaccessible last year- I think. Then I tried finding ways to recover my account but the only way to do it FOR FREE is by verifying through that contact number. I am being redirected to a paid customer support for other concerns regarding my account. Yahoo's customer service is HORRIBLE.

All i have to say is this company is a joke. Ive had this email for years. Just recently it has made me change my password daily. Every time i check my emails it makes me chamge password. Now it is saying ive changed too many times and locked out. So reach out to them and they say sorry can't help unless you pay. F**k you and your company. You are the ones that can't get you system together and then you want me to pay.guess i make new email from a different company that isnt a joke

A few days ago I was trying to get yahoo on my tv and I could not figure it. I just wanted yahoo not yahoo tv!! I clicked on activate thinking that was what I needed to do. I do not want to pay for it. Please make sure I won't be charged. If there's a charge remove me. I just want to stream yahoo as I dumid with another streaming n I now have cable tv

I have had a Yahoo account for over 20 years. Now you are asking for my pass word. I don't remember it. I don't have a cell phone anymore. What shall I do to fix this?

yahoo raised my email subscription rate nearly double and then canceled when I objected

I recently changed my password to my email account but cannot remember it. I need to retrieve my emails but cannot get it without my password. How can I recover my password.

Hey someone hacked my account and changed my settings so that the email isn't right so i cant get back on and i need to get on to get my passwords back from my phone that got stolen

I'm trying to get into my yahoo mail I have change my phone number I don't Renner the number they want me to verify I need to get in it for my daughter's financial papers for collage

I read news about hackers so I wanted to check my email. I couldn't sign in. I looked for help through Customer Service and I want to say THANK YOU to Edgardo who was on duty. He was very patient with checking me, and asked me a lot of questions about my email-post, till he was sure, that I am really the owner of my account. It took some time, but I understand, he had to do it in such a way. GOOD WORK! THANKS! Jana

My experience with yshoo has been excellent till 2012 when my yahoo account was hacked. I had opened the account almost fifteen years ago and the password for my second Id where yshoo could send me my password was fotrgotton by me and so was my ifdentificstion question. Now I am in a mess. I need to reach thst account of mine because I have a lot of imp. Matter saved in there. Yshoo please help. Am really desperate. Right now my email

Hi costumer service
Plssss help me rregading my problem about my yahoomail. My fb account is cannot open because i forgot my password when it will send it to my yahoomail its say that i need to contact costumer service.so plsss helpp me.

Big thanks

This is my email had problem [email protected]

30TH JUNE, 2015.







Dear Sir, i wish to inform you about a compromise in my email address which was compromised on the 29th of June,2015. I have tried to log in with my password ( rh16pj) but to no avail and the hackers have been using my mail to send spam messages soliciting for money on my behalf. Kindly reset my password to the previous password as stated above to enable me access my email URGENTLY and change the password with addition security option.



I hereby wish to refer to my facebook account which uses same userID and password to further ascertain the genuineness of my ownership of this email account.



GODWIN EMEZUE

Hi I Am Benzetta Kamel I Hade An Accont Yahoo From Years I Regularty Open It Evry Day Or Two I Have All My Friends E Mails An Also Some Of My Personal Pics Why Did You Close It ,i Am A Respectable Person I Wish I Will Have An Ansewer For That Please At Leased Will You Just Open It For Me A Day Or Two So I Can Take My Friends Addreses Thank You.you Can. Send Mail Me At

Good day

Please can you help me with a link through my phone for resetting my password: with phone number for resetting the password. All efforts to reset it through a computer system have failed and as such I cannot get to my email or even send.



Thanks.

I am unable to log into my account After changing my password which I thought was compromized. my college friend whom I have lost contact with owns the alternate email address that I used.



I have forgotten the answer to security question I used then.



But the good thing is that I still recieve mails from this my yahoo account which is on my mobile since I synchronised it and have not signed out since this incident.



I therefore request from yahoo to send my password to my email which is [email protected].



Thanks in anticipation of a favourable quick response.



Br

Ogili Kenneth Chijioke

Iwant to know why my friend emails comes to me like 4times but the same message and also as she is in Thailand her email address is this [email protected] and my email address is so why is she having all this problem with yahoo all the time sometimes she cannot even get on it as its pays up very badly so I wold like to know how or what you can do with this situation and please can you resolve it thank you

I phone Yahoo customer service and in less than 20 seconds they responded. The woman responding was very helpful and solved my problem. Thanks and great service.

I Had Ya Hoo As Long As I Had My Computers...i Did Not Need To Go To Customer Service Until The Other Day. The Women On The Other End Who Should Be Professional Was Very Cool To Me...i Could Not Get Into The Ya Hoo Pass Word I Had For Years To Start Up My Email...she Asked The Name Of My Oldest Cousin And We Had Nothing To Do With My Cousins Then Asked Where We Vacationed As Children...i Said The Name Of A Near By Beach And She Said Sorry Wrong And Just Hung Up...i Was So Tired Of This I Had A Pounding Headache And Was Ready To Give Up When The Phone Rang And It Was My Amazon People And I Told Them To Put Me On Google And They Said Sure, So I Have Nothing To Do With Yahoo Anymore...mrs Ann Bonetti

Terrible....directed to several different numbers and not one number was reachable...I highly recommend live chat support and a slew of security options...and another way to access your account if hacked or locked out.

many time i request yahoo customer care about my lost spam mail,, how to re-load it but no any favour action from their side

i am reagan apenteng with yahoo.address i have forgotten my yahoo password and wish to get it back. my previou password was asdfgh12 but was prompted by yahoo to changed the password. unfortunately, i can not remember my password.if you could send it to my alternative email [email protected]. so i can access my mail again

I recently had an issue with my account and called in to yahoo! customer care the center was located in Texas the customer care rep was so respectful and nice and walked me through the entire account and gave me the information that I needed to work my new yahoo! account. In my opinion the new yahoo! is good and one just needs to take the time and navigate through it and learn the new system. Thank you Yahoo! Customer care BRownsville Texas.

I have been repeatedly critical of yahoo. Actually, constructive comments really. Must admit though, yahoo is mostly cool with me. Yahooo-oooo! So this is a thumbs up for a primarily good service.

Here I am again asking once again for my old e-mail format. This new one sucks big time. You changed it back once a couple weeks ago & now messed with it again. WHY??

This new one is not working well - not user friendly. I see that a lot of people think as I do. Please change me back yesterday! ASAP as thins is driving me nutso! AOL is looking better & better all the time! Why mess with something when it works & many are happy with the old?

I have been with yahoo for many years. I am now considering changing due to all changes you have made in the last few weeks.

To read an email, I hide the advertisement and then cannot properly scroll through the email. You have changed the contact listing when I wanted it otherwise. To add, delete, or edit and address is not time efficient. I am sure you have had many complaints regarding these "improvements". I think you should rethink a lot of the changes you have done in the past few weeks. I get used to one change and you change it again.

I've noted your changes in your mail system with reservation. Your promo tells me how you are working hard and making it better. Sorry, that is incorrect. Your new system has massed e-mails together for me, without my asking and adds some of my outbox to my messages. It's harder to navigate and confusing. If I wanted confusing, I would go to gmail.



Here's a comment from another Yahoo mail user that I received this morning:



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" Who ever is in charge of redesigning Yahoo has been making a mess of it!

"A year ago, the web page was re-done to make it look like two pages overlapping each other.

"A couple of months ago, the sport page turned to black background, making it difficult for the eyes and harder still to find links to articles.

"Right now, during emailing, I'm not sure whether if I'm deleting or not, whether if I'm sending or not, and not even knowing if I'm writing or not! Over two years ago, I could chat on the mail page. Now I can't or I don't know how. Yet Yahoo keeps telling us its 'exciting' progress. I think these guys are really out of touch! Someone is dragging a really good brand down to new lows!"



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I know that one user has little effect on change, and that you seem to stall resolving problems, from what I read, but I would like to see Yahoo stay on top.



J Ginsburg

I phoned Yahoo and sent one email, because
I do not receive my Yahoo emails and many
times they show up only for seconds in my
Yahoo account. ... Yahoo did not contact me
at all. I waited 3 weeks and then decided to
open an email account with Gmail. Fortunately no more problems with my emails.

After seeing all the negative reviews and already having been on hold for over an hour my hopes were not high for receiving quality service. I ended up waiting about 90 minutes (had my phone on speaker and did other things) I DID reach a live person. Though I was annoyed at having had to wait so long, the woman I spoke with was very polite and extremely helpful. She walked me through the process of changing my password and received my code for me as my alternate email had changed. When all was said and done she even sent me a free movie ticket for my troubles. I asked her about the $100.00 fee for resetting the account and she told me that other companies pretending to be yahoo will use phony numbers to make them look bad.

VERY happy with the service I received, thank you very much!

I reached then about after 20 mins of waiting time. Which I think is a good time for a free service. They guy that I talked to was very helpful and waited with me on the line till the problem was solved with no problems. All in all I am very happy with the service

Hi Customer Service,

Thank you so much for your help. I am now able to sign in to my e-mail. YAHOO! I am soooo glad I was able to get through to you guys. However, it was a little headache but nevertheless I was able to connect to a LIVE person.

Thanks again!

I got through to a service representative within 18 minutes. She was very helpful in guiding me through the possess of regaining my e-mail account. I was expecting the worse after reading the comments on this site. Didn't happen and am satisfied that I could use the same phone number and get the same results.

WOW-shockingly I actually did get some real help from a real person. I've been locked out of one of my yahoo accounts since it was hacked and even though i changed the password multiple times, i could not gain access. At this point i just wanted to terminate the account, and since i was unable to do this online, i took my chances and called Yahoo. Surprisingly my mission was accomplished. I'm still switching to gmail, though!

Hey Fellas and Fella-ettes,

I likesies the new look, it has been great so far with minimal problems, keep it up and you may take over the number 1 slot on my browser.
Thanks,

Hi Guys,

I am one of the tech support from yahoo and I really do apologize for the problems everyone is facing.

We are trying our best to update our systems and make it more user friendly so that you dont face this issue in future.

Please be calm and need some more time

Thanks,

Yahoo!