AT&T Wireless vs MCI
Customer Service Comparisons
Best Customer Service Rating
AT&T Wireless has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| AT&T Wireless | 44.36 | 1,403 |  |  |  |  | |
| MCI | 40.00 | 10 |  | | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- AT&T Wireless has had 1,403 total customer service ratings of which 193 have been positive and 1,210 have been negative. This has resulted in an overall classification of Disappointing.
- MCI has had 10 total customer service ratings of which 1 have been positive and 9 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
