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AT&T Wireless Customer Service

User Reviews, Ratings and Comments

AT&T Wireless customer service is ranked #159 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 47.82 out of a possible 200 based upon 577 ratings. This score rates AT&T Wireless customer service and customer support as Disappointing.

NEGATIVE Comments

488 Negative Comments out of 577 Total Comments is 84.58%.

POSITIVE Comments

89 Positive Comments out of 577 Total Comments is 15.42%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • I am holding a letter with a confirmation number given to me after an AT&T rep called me regarding the survey I filled out. He got the phone division on the line, as well as the collection agency, told them ALL the issue was a mistake, to credit my account and not to call me again. His name was Amen, confirmation # MA3541. The collection agency is STILL CALLING ME, SENDING ME NOTICES and AT&T says I still owe them $135. Please, dear God, tell me how these people get away with lying, cheating and stealing. This is now on my credit report and I am one day away from filing a petition with Change.org.

    migrant 5/15/12 4:09PM
  • The Absolute worst customer service I've ever experienced! I was on the phone for over 45 min. Transfered to 6 different people. ..5 could barley speak English. .had one Rep.. raise her voice over talk me wouldn't listen to me..furious! Problem still no resolved

    Anonymous 5/15/12 5:10AM
  • The worse customer service I have ever experienced in my 57 years. When enough people cancel their service a message will be sent and our voices will be heard. 40 years with AT&T.

    Anonymous 5/11/12 10:33AM
  • Ordered an iPad on 5-7-12. Was unable to see any action on the order status query so on 5-9-12, I called to find out. Was told "oh, there was a glitch" and my order never got processed. I requested immediate processing and overnight delivery of the iPad. Service rep. agreed and said it would go out on 5-10-12 FedEx next day delivery. 5-10-12, I called just to check - NO, there was no next day delivery indicated on my order - just the regular shipping. Very disappointed that (1)My original order never got processed; and (2) that I was lied to about the overnight shipping. Finally, on 5-11-12, I get an email saying my order has shipped.

    nsmith555 5/11/12 7:21AM
  • Dear AT&T:
    It is a rip off that your company has found ways to get money from us that can not be calculated accurately by the consumer. It magically finds ways to use data even when you are sleep. Instead of sending me a pre-written form to answer my question, why can't you just give me a step to take to turn off all data being used when I am not using the phone? Where is the off button on data? I promise you this. When this contract is over, I will be dropping your company like a bad habit.

    There are many companies out there now that will give unlimited wireless/data plans without costing an arm and a leg. Maybe if I tell enough people, people like myself that work hard for their money, your company will change the way you do business and not be so greedy. I will be forwarding this sad business practice to family, friends, and the media in hopes that at least one customer stops giving in to the greed of your corporation.

    Thank you, for nothing...customer since 2007

    johncjohn 5/10/12 6:07PM
  • I noticed that AT&T is going into the home security field as part of it's new business ventures. AT&T was in the home security business some years ago under the label of the Home Security 8000 system. AT&T got out of the field and left those of us that had bought the 8000 system high and dry. I had to eventually get a whole new system because replacement parts for the 8000 system were no longer available. I suspect that this will be fate of any new security system this company introduces - no apparent long term commitment to the product.

    Anonymous 5/8/12 2:10AM
  • dude....1 hour and counting. All i want to do is pay $80.00 for my bare phone line. I don't have caller i.d. or call waiting OR Long distance. Bare Bone line...$80.00. I've been waiting for almost an hour and counting to get financially RAPED OVER!!.Transferred about and given different numbers to call about 4 times and hung up on twice.

    Anonymous 5/7/12 10:58AM
  • Nothing but problems with this company! Had to cancel due to terrible phone service. Couldn't even get service in or around my home. Couldn't get or recieve text msg. ect. Complained to no avail. was told I could purchase a sim card for $200 dollars. Why should I pay an additional $200 dollars because you can't deliver the service I was promised? Was told there was a cancellation fee of $167 dollars. Thought it would be worth it to get rid of AT&T and get a reliable phone service. Since then AT and T sent me a bill for $730 dollars charging me for each phone. This is out rageous and I shouldn't have to pay a dime for your substandard service!

    Anonymous 5/3/12 5:55PM
  • we have had to work at it to keep our at&t service for over three years.

    Our phones do not work in many areas.

    our internet does not work 2 out of 3 attemps. techs cannot fix.

    and now our auto payment are being arc bounced-we are credit union people and at&t banking system will arc bounce credit union payment, even when we ask them to red tag and call us if this happens they do not.

    we are now looking for a new phone provider

    we were good customers-bad co. at&t

    Anonymous 5/1/12 9:57AM
  • I have been having problems with my cell phone for weeks. I feel like I am getting the run around. I have been sent 3 phones and none of them work. All I want is a phone that works. Why is it I can't get a phone out of the store. Obviously sending the phone by mail is not working. I have been a customer for years and only replace my phone when the old one just does not work.
    I am really disappointed with the service I have been receiving.

    Debra Russell

    Anonymous 4/30/12 10:14AM
  • This company does not know the meaning of the word customer service. They try to over charge for everything and then when you try to cancel your service they really try to make up charges. They are trying to make me pay for contract termination charge of $60.00. My contract had expired over a year ago. They would not cancel the phones when I asked them. I had to make several call just to get the lines terminated and still had to pay for the whole month. I transfered my service to Verizon and have had no issues and excellent customer sevice ever time I have called Verizon. Thanks Verizon!

    shauncsi 4/28/12 8:11AM
  • AT&T has the worst customer service in the world, I have had numerous random charges on my bill and random glitches concerning data usage. The woman I spoke to did not hear a single word that came out of my mouth to a point where I will never ever come back to this company ever again due to the fact that random charges always appear.

    Jimbob 4/25/12 3:19PM
  • worst customer service!!!!!!
    after being in a store for 1 hour i was told that at that i need to call customer service because at the store level they can not do much.....sounds like passing the buck to me.
    the sales girl had more 'sense' than the manager did but he would not approve her suggestions

    angry customer 4/24/12 8:35PM
  • I placed a call to customer service because my phone is receiving about 10% of the calls placed to it, and about 30% of the text messages. I was told that it is my problem, and that I should upgrade to a new phone. I clocked their network speed at 114kpbs. KPBS?! And this is my fault?!

    clarkster 4/19/12 7:01PM
  • AT&T= Worst service possible. The customer service department lied almost 5 times to me, in the course of one day. I have never been through anything like this before, one they sold me on a insurance plan and said if anything happens to the phone it will be replaced. After receiving the phone to activate it alone, took one hour after 3 different people got on the line to try and help! When i started asking detail by detail about my plan is when i found out the insurance does not cover my phone if i brake, or drop, or any damage to my phone it will just give me $99 dollars off a brand new one. I was lied to and they said they would take care of it. 2 i have never had so many droped calls in my life, i called and asked if it could be a phone malfunction and they told me it was because a tower was down... I live in Southern California, so i told them well shouldnt you notify everyone and let them know that? The ladie said that has already been done, I dont know if it has or she was just trying to get me off the phone. Called apple and they gave me a case # for a new phone and their customer service department was awesome. Its starts happening to another phone on my plan and i called to see when the tower was going to be back up and i got a manager on the phone who said that their is no tower down after all. Between a 3-5 mile radius around my house in huntington beach there are 30 towers and one of them will not affect the droped calls at all, and the last time a tower was down and fixed was March 25th. So i was lied to again and he stated it was after hours and there was nobody higher up to speak with, so call back tomorrow. Well that's when it got worse, after i got another manager on the phone he told me the girl who said the tower was down was right after all and the manager that said it would not have made a difference was wrong, so i was lied to again. He said to talk to somebody higher up they would need to take my name and number and call me back. Literally on the 48th hour i got a call back, the unintelligence of this ladie was crazy, she told me the tower was fixed and there should not be a problem with the phone and she promises me that the service will get better. It has gotten worse and they all keep telling me the same thing and nothing has been done about this and i get different answer for eveything i ask. Ive been lied to so many time's and i just extended my contract for two years, so right now i consider myself and everyone who has extended their's f-cked! Im still in the process of this complaint and will nto stop till something is done or they cancel my service and everything is paid on their end of i will be their worst customer for the next two years!

    BradleyE1987 4/19/12 5:10PM
  • i work for a buisness that has six locations and our landlines, cellphones and internet are with At&t. Everyday I am on the phone with them because they disconnect my service without notice. They bill me every two weeks. They even post paid bills in wrong accounts.They say they will get back to you and never do. I keep getting collection notices for non payment and then they realized they made a mistake. we are a pharmacy and need internet to provide a better service for our customers but with at&t you really can't. At&T is officially the worse phone company i have ever used. I was going to change my personal account with at&t and now I will never do that.The customer service are so rude, negligent and jsut plain annoying. All they know how to say is thank you for choosing at&t. The staff really needs training and need to find out what customer service is all about.

    -Michelle

    shelly21 4/18/12 9:21AM
  • I was with Cingular wireless and got moved over to at&t many years ago. So I've dealt with them for too long. I have a family plan with four lines. Customer service ping-pongs between nice and down-right hostile. But in all cases they are ineffective at resolving problems. This is mostly due to their business model I suppose... run things so as to extract as much cash from the customer as possible. I pay their extortion fee of $5 per month on the kids lines, but they don't bother to make it work as advertised. Maybe it's because I'm tech-savey and know how easy it would be to stop the extra data/billing, but they want their money.

    Anonymous 4/17/12 1:12PM
  • I went to an att store to find out what plans were available to us and complain about coverage in another area.I was asked for my account number. drivers license, and my SOCIAL SECURITY NUMBER!!! All this to find out about plans. Verizon asked for none of the above information.

    Fred 4/14/12 9:59AM
  • Despite my calling and writing to AT&T, a collection agency is harassing me by phone and mail about paying for AT&T service they COULD NOT PROVIDE.

    In November 2011 I bought an IPhone - with AT&T service - from Radio Shack in Rockford, Il. They shipped it to me in San Francisco where for about three days I attempted to use it, but I could not reliably make nor receive calls. I’d get a connection and then the call would be dropped. People called on my home phone to say they could not reach my cell. I've since been told that by neighbors in the Diamond Heights neighborhood where I live that "nobody" can get an AT&T phone to work up here.

    So less than a week after I got the phone I returned it to Radio Shack for a refund, and I was surprised shortly after to get your bill for $104, which I returned it with the explanation above and asked you to cancel the “charges” since they had provided NO service.

    They sent a note January 4 that they had cancelled my account for nonpayment, and followed up with a tart letter January 24 about making a “detailed review of my account” (not so detailed that anybody actually read MY letter, apparently) to say it was 90 days past due

    I phoned people at AT&T Mobility in January and February and explained during two calls from their borderline-thuggish collection agency that - again – I am unwilling to pay for a service that AT&T did not and could not provide.

    Anonymous 4/12/12 6:34PM
  • Before traveling to Vietnam I added an unlimited International Data Roaming package but cancelled when I was told that it does not apply to some countries including Vietnam. So I kept my phone mostly off completely, turned off data roaming, did not open browser, or email, but nonetheless ended up with a $163 Data roaming charge on my bill. At least I didn't also pay for a worthless roaming package. I do not know how this company can stay in business this day in age and suspect that they will not... eventually. Only a matter of time.

    Jim 4/10/12 12:30PM
  • after being bounced around 10 customer service representatives, i find that they are unable to help me. In addition, there's going to be a 4 week wait for a credit to be refunded to me via mail. Got passed around, and hung up on; when i finally reach a willing body; they inconvinced my time.

    gigglefight 4/10/12 9:06AM
  • My mom had suspended my stepdad's line because of his deployment to Afghanistan. There was no problem there because it was for military purposes. However, my mom tried to suspend my stepbrother's line because he was going out to sea for 6 months. But the people at AT&T said that she needed a power of attorney for my 20 y/o stepbrother in order to suspend his phone. Now, both my mom and stepdad are the primaries for the line, and we made sure of that. After much arguing, they said, in a sense, "Sorry, but you do not have power over the phones and cannot suspend that person's line." So, it's been about 4 months since that happened and my mom has paid about $250/month for 4 lines. All of a sudden, today they decided to call and say, "You now owe $1058.56 for your line due to overseas roaming fees from the past 4 months. You must pay the fee by the end of the month to keep your line working." Now, we desperately need our phones to keep in touch with my stepdad who is overseas. Now he has to call from Afghanistan to resolve all of this. Unfortunately, we still have another year with this crap service. Take our advice, AT&T should NEVER be a choice when choosing a carrier, NEVER!

    Anonymous 4/7/12 9:11AM
  • G Granados Jr.

    why is it sooo difficult to get anything done when it comes to issues with AT&T call center does nothing more than make us jump through hoops directing us to another deparment and to another and really makes me wonder when they cannot find where I'm calling from when I give them my zip code and area code. I have had enough I am dropping AT&T

    gillgil 4/6/12 10:16AM
  • They have the worst issue resolution. I have had the issue for months and nothing gets resolved. I have to keep calling them n its not worth the time.

    life251 4/5/12 7:33PM
  • I have had an account with AT & T for many years. I am so angry over your service and would appreciate something done immediately.
    I drove to downtown Louisville, Ky yesterday to a huge hotel for a conference...13 miles from my house...and AT & T could not supply service!!! I have a parent hospitalized and needed my phone..I called A T &T from a land line at the hotel and spent 55 minutes on the phone and NO RESOLVE. Missed part of my seminar that cost a fortune. I work 18 hours a day and I am receiving text messages from A T & T at 1:47 am 2:17AM, all A.M. hours and I am sick of it and I'm quite sure that is against FCC regulations, even computer generated, those text messages can be regulated and clearly are not being monitored...I do not appreciate AT &T texting me ridiculous messages & advertisements in the middle of the night! I can make a call to Puerto Rico but not have regular service 12 miles from my house? That's ridiculous. A T &T tried to help me..but my service kept prompting "Emergency Calls Only"! I pay my bill every month. I do what I agreed to do..but AT &T is not and I need something done about it immediately. My name is Pam Ortiz, my cell # is 502-930-1150.

    Anonymous 4/5/12 9:11AM
  • AT&T changed the rules on their unlimited data plan. I just received a text saying I went over 3 GB of data usage and that they were going to slow my download speeds down till the next billing cycle begins. I have an unlimited plan this is just another way for the number 2 wireless provider to make more money. I was told that they were slowing down my download speeds because of lack of bandwidth. Which might be the case but it is hard to believe that when I can have as many gigs as I want as long as I'm willing to pay for it. I have an unlimited plan which I've had for years. I will be looking into paying the penalty to terminate my contract and look into Sprint who at this point has an actual unlimited plan.

    Madcale 4/4/12 8:30PM
  • I obtained wireless phone service with all the bells and whistles to include iPhone 4s for my wife and I while working in Arkansas. After the job was completed some 4 months later we moved back to west Texas. Since moving back I have had nothing but problems with AT&Ts phone/text/Internet service. I have gone back and forth with them via emails and phone calls and have no answers or resolutions. We were told in October 2011 that by the new year we would 4G service before would even get 3G service. Here it is apr 2012 and we don't have either. As a matter of fact all of AT&T's wireless services have deteriorated since we began these complaints. They told me I need to call them so they can troubleshoot our phones. I have explained to them repeatedly that we are not the only people in this city with problems and it's pretty obvious that the phones aren't the problem. I won't be back with AT&T again. And have you ever tried to get an email response or a straight answer out of them. Try it sometime. And if your looking for wireless service look at other companies because once you sign that contract especially for a smart phone your stuck and the Early Termination Fees are outrageous. So take my advise and do your research.

    Bill b 4/3/12 4:27PM
  • In Jan. I signed up for AT&Ts dsl service. The day it was scheduled to be installed, I received a phone call saying dsl wasn't available in my area anymore and was asked if I would be willing to switch to Uverse for the "same price". After listening to everything, their "same price" was going to cost me $100 more up front and $10 more a month. So I told them to cancel the entire service. The next day when I come home from work, I find an AT&T Uverse modem leaned up against my door. So I attempt to call customer service several times and never reach anyone. Then went to the local AT&T store, explained the situation and was told "you'll have to call to have that taken care of and to get the number to return the modem". I was given a new number to call so as soon as I made my way out the door, I called..But once again had to listen to the same annoying customer service bs...Finally 2 days later my gf managed to get a hold of an actual person and explained the situation again...They assured us the account was cancelled & told us how to return the modem. So we did everything we were supposed to do and dropped the modem off at the post office the following day....A month later, a man from AT&T knocks on my door and asks if my phone is working...I've never had a home phone nor will I ever have one through AT&T..So I told him he must have had the wrong house...But no, he asked if the name & address was correct and it was...After telling him I didn't have a phone, he immediately began to complain about how often that happens and that he (an at&t employee) couldn't see how they managed to keep customers...But he called his office and cancelled the service order and suggested I do the same to be sure I wasn't charged for anything...During that phone call however, I found out that I was still in their system for having a Uverse account...So for the 3rd time, I had to have it cancelled...And here we are almost 2 months later and I get a bill in the mail from them saying I owe them $100 for the modem that they never got back...And I'll ask the same thing I asked the sales rep that first attempted to set me up with the Uverse account..."Why must I pay for their mistakes?"...Either way, I'll never have another service through AT&T...

    Anonymous 4/2/12 10:55PM
  • My husband had AT&T begore we got married so I switched over after we were married in Dec '08. EVERY SINGLE BILL WAS WRONG! I had to call them EVERY MONTH and have incorrect charges and overages fixed! In Nov '09 my husband deployed to Afghanistan and I relied heavily on my cell phone (I had no home phone) to talk to him
    and email with him. Then one day in Mar '10 he emails me and said he'd tried to call me 5 times. My mom and I tried calling my phone from every number imaginable. It just wasn't working. I called AT&T and they said they had almost a million customers in my area with the same problem (I forget why, some BS about upgrades or w/e). Then proceeded to tell me the problem would probably only last 5 days. 5 days without my phone?! I was mad but what could I do? I asked them how much they would be crediting my account for 5 days without service. Their answer "nothing". So it's their fault my phone isn't working and they're still charging me for it? I don't think so.
    I went to Verizon the next day and had my number ported over. Since my husband's phone was on military suspension I didn't have to pay early termination fees because technically our account was still open. We got bills for $0.00 for the remainder of the contract and haven't bothered with them since.
    I dont even want to talk about what their stupid billing dept did to my husband's credit report. Stay clear of AT&T! HORRIBLE!!

    Anonymous 4/1/12 12:53AM
  • Like someone else commented, I cant believe this company is in business at all. I dont believe it,the absolute worse service exprience in my life to date. I think the american people of this country should petition to ban this company and shut it down. There shouldnt be as many unhappy, dissatisfied customers paying hard earned money for the poor services this company
    provides. Unbelievable

    Anonymous 3/30/12 2:00PM
  • I can not believe how this company stays in business. I have never had such bad service. There has not been one person or supervisor who took responsibility on fixing a problem or even calling me back when they said they would. I have been working on setting up U Verse for over a week and they did not even have the address in the system and did not know that for 8 days. DUH. Am I to know that and tell them. I am sure with all the people out of work and looking for a job, you did not have to hire these incompitent people who do not care anything about Customer Service or AT&T.

    Mylea 3/30/12 8:01AM
  • I was insulted and apalled when i called customer service to inquire about an upgrade, for my 2 i-phones, and was refused information about a phone that i was interested in. The first thing said to me was "You have a balance of 172.00" that was not the nature of my call, i pay my bill at the same time every month and have never missed a payment(long-term customer)I wasn't looking to add anything, i just wanted info. on a particular phone. I was treated like a deadbeat!so i guess the next time i want info. my bill had better be paid. Someone please remind them that they are not the only game in town, I'm sorry that i defend AT&T when i hear negative comments

    A.J. 3/29/12 12:23AM
  • Speaking with "Katherine" and after her telling me "give me a second", five minutes later I finally get my answer. Her English was terrible, very difficult to understand. Please give your customers someone who is able to speak English. Thank you.

    Jackie 3/26/12 9:24AM
  • The absolute Worse.
    I spent more than 15 hours and over 45 phone calls to solve a simple problem of changing phone numbers. I am 77 years old and this is the worse service I have ever had with any company. The IRS, DMV and used car dealers are so much more efficient. However, each person is well trained to say sorry six times. Some even said it in plain English.

    Anonymous 3/19/12 9:28PM
  • Terrible.

    The numbers they provide in the drop-down screens are for different departments: the attendant answers, asks a dozen questions, then tells you he can't help you and will transfer to another department. Then an automated attendant asks more questions, tells you the keyed responses can't be processed, and tells you to call the telephone number that just sent you there.

    0 out of 10.

    gruntled 3/17/12 2:03PM
  • I think at&t is the worst thing my dad bought. The internet is lagy and my family can't do nothing at the same time. We bought the best connection without going commercail. Yet we still lag. And now at&t has a new thing were you can only use 150gb a month. Unless we get unlimited internet back at&t is going to lose use. Even know they probaly don't care, I will still think they are a bad company. Thats why they had part of there company bought by verizon. ( If at&t gets this contact me at kletson2@yahoo.com )

    Anonymous 3/17/12 7:48AM
  • Wait time....Forever
    Helpful......None
    Care for Customers....Not

    Until the ATT customers stop using ATT and effect their bottom line, ATT will continue to give us AWFUL service. I plan on moving on.

    OMG! THE WORST 3/16/12 11:50AM
  • An AT&T contractor 6 weeks ago bored in a new line on the north side of my property, I made a request to the contractor to fill in the rutts from their boring machine, twice, he assured that he would come out and repair the next day, 2 weeks later still norepairs, I want the rutts and holes repaired

    Anonymous 3/14/12 9:34AM
  • Okay so I called AT&T to ask where I need to call to get my Business listed in their business directory, after having to repeat myself 3 different times to a agent who could barely speak English, I finally after several minutes on hold get a number to call. After hanging up I call the number and lo and behold it's the WRONG number. He gave me the AT&T roadside assistance department number. Then I call again and this agent has me verify my Wireless account before she'll give me a phone number. The only number she managed to give me was ATT wired business department. When I called the number they gave me I reached the Small Business Sales department, not Small Business customer service. Was then after explaining and re-explaning I was transferred to their automated torture engine. After I reached an Agent I was transferred again to the advertising department. Advertising told me the free white pages and 411 listing I had to talk to the ATT not them. Was transferred back. Transferred twice more snd then dropped the call. Did finally manage to find a form to list free at YP.com ATT's directory.

    TheAnnoyingOne 3/13/12 2:42PM
  • i have had 7 replacement phone with at&t within 7 months! I asked a manager to call me back and they sent me a text message stating that a manager (Greg Hughes) would be calling me back before they turn my service off. I was waiting to see if the could not some off my bill, since I couldn't seem to get a working phone for almost a year. In addition, I have spent endless hours on the phone and in their store.(Gaithersburg,Maryland. I never received the call from Mr. Hughes, but he had left me a voice message. The next day my phone was turned off and I contacted customer service. Customer service told me that there is no such person, and that sometimes they make up names. I was so angry and I went to the dealer where i brought the phone. I was told that the manager will call me back the next day. The store manager did not, and I was told by the store, and customer service that they cannot credit any more money, because of all the problem that I had with my other phone. Wow, that is not my fault! Do not trust the store or customer service. They are lairs! I am so done and I will be taking action. Dang, more time spent with this terrible company. We should revolt and their should be regulation in this industry.

    Cal Jr. 3/11/12 4:36PM
  • I was told my cheap phone was the problem with my poor phone service, so now I have a I phone 4 phone, and I still can't talk 7 blocks away, AT&T has sure slide a looooooonnnnnngggggg way down hill from the days of the one rate plans, I thought that verizons service sucked, then I got a At&t phone, I now understand very poor service!

    Anonymous 3/3/12 8:12PM
  • Talk about not knowing what you're talking about. Just returned from Mexico. Put the international service on my phone to call home. Wasted soooo much time getting the service installed, then I get to Mexico and after 2 days I can't get any service. Call to cancel service when I get home and get some run around that I had to keep turning my phone off. Never told me why I didn't have service. I think it's time to change carriers. Someone who can give me service.

    Anonymous 3/3/12 7:49PM
  • My daughters phone quit working, would not power up past the HTC logo. Called tech support then connected to the warranty dept. Was told the problem was the batter and charger(I don't think so but they know better right?) I get home(I made the call while at my son's gymnastics) and discovered I had a spare battery, put it in the phone and surprise, surprise, it did not solve the problem. I called warranty back and was told that because they already ordered the replacement battery I would have to wait and call back after I received it. On top of that they told me it was my fault for not calling while I was at home and not trying the spare battery at the time of the call!!! It amazes me that a company who touts its amazing customer service can have such horrible customer service. They are not about making the customer happy, they are about the bottom line. So now I am forced to wait 3-5 days for the battery, then have to call back and tell them that did not fix the issue then have to wait another 3-5 days for a replacement phone. Oh and this will be the second replacement phone since I got it for my daughter at Christmas. They are rated first in customer service for a reason, because their customer service SUCKS!!

    mommyof4 2/28/12 7:33PM
  • I now understand why everyone complains so much about AT&T. Today I received an automated call requesting me to call them back. I did but, since I had no idea why they were calling, spent several minutes trying to get to a person because I did not know which department to contact. Unfortunately the person that I finally got did not speak English very well. I had to go through several minutes of verifying this and that (and discovered they had our e-mail address wrong) before she was able to check on why they called. It turns out we owed money to them. I paid bills just last night and there was no bill from them. AT&T out put us on paperless billing without our knowledge. Then they wanted to charge us an additional $5 per month to set-up the paper billing that we have always had! Then the rep wanted me to pay the bill immediately and charge another $5 for that! I will be researching other providers as soon as time permits.

    Anonymous 2/28/12 10:52AM
  • CUSTOMER SERVICE IS IMPOSSIBLE CAN YOU BELIEVE OF ALL ATT SERVICES THEY DO NOT HAVE THE CALLBACK FEATURE FOR CUSTOMER
    UNBELIEVABLE YOUD THINK THE MOST FAMOUS ATT FAILS IN CUSTOMER SERVICE 100%. YES THEY HAVE MAYBE GOOD PRICES BECAUSE SERVICE IS BAD THEY NEED ALL THE BUSINESS THEY CAN GET OR BETTER YET DO NOT DO BUSINESS AT ALL IF ATT CANNOT HANDLE HIGH CALL VOLUMES I COULD IMAGINE WHAT CUSTOMERS ARE CALLING TO COMPLAIN ABOUT NOW
    I DONT HAVE TO LIE TO KICK IT. FACT OR LIES YOU TELL ME TRUTH HURTS

    Anonymous 2/28/12 1:24AM
  • Gentlepersons,

    I recently took the survey that followed after talking with your support people. I added several comments in the appropriate places at its end. You asked if a representative could call me requesting further information. He did. I would urge you to ask anyone who does such calls read the materials, i.e., the answers to your questions, that I provided. He seemed totally ignorant of the content of my responses. He essentially asked me the same questions. A great waste of my, and your, time. I took this call to be not only a waste of resources and ignorant, but also as another example of how poorly you treat your customers.

    Further, he could provide no answers to the issues I raised, which was my assumption as to why he called. He did say he would take my concerns to management, which I thought was the purpose of the survey I filled out. It is a sad commentary that a communications company cannot communicate with itself.

    David Feldstein
    916 736-3685

    Anonymous 2/27/12 6:37PM
  • Check my records to see how long I was kept on the phone to do a simple task. IHAVE NO PHONE SERVICE !! I AM IN EUROPE WITHOUT ACCESS TO MY PHONE!

    Whomever did not do their job has caused me problems in doing mine

    I was disconnected in the middle of that order call.
    No one called me back until long after I went through
    it all again
    Only to find
    that NO ONE bothered to turn it on
    Nor send the promised international number promised if i ran into problems.




    I am also tired of expecting to waste 30 minutes on every phone call with any service need (guaranteed)....... I 'm especially not willing to pay for that landline call from europe to fix your mistake

    I need my service immediately

    Anonymous 2/27/12 4:51PM
  • Do not go w their so call "PROMOTION ", it is a lie , I got a 12M promotion and was not based on 12M , but some kind of points , so it end up after 10M instead of 12M. When I talked to them try to explained that my bill went up and I was not noticed my "Promotion "is up, she told me they do not do that to their customers .Also I was over charged $7.30 , so from $14.95 my bill was $38.00 . After a long talk w this mean girl , she admitted that I was over charged $7.30 besides the fact that it should be $14.95 . I also had to call them almost every month when I got the bill . b/c my bill was always $35.00 / $20.00 but not 14.95 the way it should been .
    My advise , do not get AT&T U-verse from this company , they bad in all ways !! don't get yourself a headache.

    Anonymous 2/27/12 2:24PM
  • Your calling systems and contact systems are completely non-functional. I spent over 2 hours this morning after you called me on my cell phone to tell me I owed a payment on my cell phone line and then hung up on me without giving me any details. I then proceeded to try to pay a bill, the amount of which I did not know and, hence, could not pay. I could not get a password to be accepted, your initial sign-in was in an infinite do loop and could not be accessed. Over and over you resent me a temporary password and I could not get the password part of the sign-in program to work. I tried over and over using different ways to contact you by phone, chatting and email. Unless you do something to completely change your contact system you will loose all your customers and your business. I am savvy in computing and don't have this problem other places. I finally contacted ATT on its direct line, chose the tab to pay a bill after finding out the amount. The whole process took less than 1 minute to pay the bill. That was the only process that worked to pay a bill to your company. I feel very strongly about what happened today. I may need to contact your ATT Board of Directors as well as my member of congress if I don't get some response back from you. This is outrageous and completely unacceptable for such a fine and outstanding company as AT and T that used to be so fundamental to the U. S. way of life. I hope someone there has the responsibility to straighten this out. Let's continue to keep America strong with ATT a part of it.

    Ruth Reck ATT wireless phone 530 219 7484

    rareck 2/25/12 12:28PM
  • This has been a really sad experience with your order system and customer service.

    First, although the shipment address on the receipt (Order number: xxxxx) was correct, someone typed it wrong at the shipping center. Which caused UPS to not deliver it and send it back

    Secondly, on your chat service the gentleman (M. Cielo) did not know anything about the shipment and typed that the first phone was shipped and the second one is being processed. I only ordered one phone. He was very confused and gave me an 866 number to call

    Third, I called the number. The automated system provided the UPS tracking number and when finally connected to a representative. He immediately started with thank you for calling ATT and I hope I resolved your issue today, if you have further. I kept trying to interrupt him so I can talk, he slowed down for a sec and continued reading his statement before hanging up. Without even allowing me to say a word other than Hello and wait, can you hear me, which only caused him to pause for a sec and continue with his statement.

    I think this is disasterous for your company and you're unlikely to continue doing business or survive with such lack of interest in your customers. I'm willing to pay triple elsewhere and not deal with such terrible service. Shame on you ATT

    Shockedcustomer 2/24/12 11:20AM
  • You have the worst customer service I ever experienced. I will get another provider and I hope other people follow. When I called , there is not a human being to talk to and is a disgrace. Please I hope you will improve. Maria Weber, by the way my wireless was dead and I was trying to get help to no avail.



    Anonymous 2/23/12 9:44PM
  • Cancellation/Return Process NEGATIVE!!

    1/25/2012 – 2/18/2012 4 calls

    i've been with at&T for 2 years, The service is so bad i will NOT be renewing my contract. I recently purchased a phone with At&t they advised me that it was a 4g 16g iphone for $117. When the Phone arrived it was a 4g 8g. When I contacted at&t customer service the agent advised me that they no longer sold or made 4g 16g iphone. (The Manager that sold me the phone didn’t know product knowledge). After returning the phone I checked my bank statement, I was refunded $80.17 and two days later $2.45 (Which still doesn't add up to $117). Once I CALLED BACK the agent I spoke with wanted me to fax in copies of email confirmations, bank statement of the refund as if their systems didn't show it. 10 minutes later I called back because I wanted to make sure my new contract was cancelled and the agent advised once they received the phone my contract would be cancelled. I proceeded to ask her, why would you give me a refund on a phone that you haven’t received. She sent her manager an email. The manager advised her that the contract was cancelled. Why didn't the agent have the same access to my account as the Supervisor?

    THIS IS JUST THE LAST CONVERSATIONS. THE CONVESATIONS PROCEEDING THIS HAD ME IN TEARS FROM THE FRUSTRATION OF THE LACK OF CUSTOMER SERVICE, PRODUCT KNOWLEDGE AND ANYTHING ELSE DEALING WITH THEM.

    McCormick305 2/21/12 2:17PM
  • My husband tried to get help yesterday evening between 5:00-6:00 pm. He spoke with two people at the customer service number and they would not help him. He had to call the technical service number and they were able to take care of the problem. Why are these people working in customer service when they are not willing to help people. Your customer service department is lazy and not helpful.if they can't take care of a simple problem they need to be replaced. People who are willing need those jobs.

    Anonymous 2/15/12 10:23AM
  • I Donna Nichols was at the at&t store at the concord mall 2/15/12 10:30 am trying 2 return a defeactive phone that i purches two weeks before, while talking to the manager the sales associate rudely talk to me so after i told him i didnt appericate his attitude and ask himself to apologize he then ask his manger to excuse him using profanity because he didnt have to listen to me. .. i then ask the management for his name & he refused 2 give it to me. Iv been a loyal customer thur at&t for 14yrs & i feel totally disrespected

    Anonymous 2/15/12 8:52AM
  • Where to start....
    First of all, me and my hubby have been customers to at&t for a very very long time, and never had a problem with them. back in 2010 we both had iphones and enjoyed them, being that we live in a rural area where nothing but dial-up internet is offered we used our iphones for all of our communication. then in april of 2011, i upgraded to the 4g HTC inspire, and my husband shortly after upgraded to the 4G samsung infuse. When we did so a few months later were were not getting any service. it would constantly switch between 1 bar of H+ and 3 bars of edge,we called and asked what was going on because when our phones had only 1 bar of H+ you were unable to do anything (no phone calls, in or out, not internet, nothing) they told us there was a problem with the tower near by and it will be fixed shortly, well a few weeks passed and still nothing so we called back and the same response. so a few more weeks past and we called again, this time they told us that not to worry they were putting up a new tower in our area and we will get great service. then we called a month later to still complain that we are paying $160 a month for phones that dont work, they apologized and told us there is a tower 2 miles from our house and that our phones just werent connecting to it (turns out it was a verizon tower, not at&t) then they told us our software on our phones werent up to date and thats why. still nothing, its been roughly 7 months since we first starting complaining, and still no change, no discounts on our bills or anything. and finally one of the tech service reps finally admitted all the stuff they had been telling me the last few months was all lies, and that i could either buy $200 worth of equiptment from them or downgrade my phones to basic flip phones, and when i suggested that since i was never informed that my phones were "too powerful" for where i lived that i wanted to be reimbursed the nearly $800 spent on the phones. of course they said i had 30 days to return them when we purchased, and we simply replied that our service was fine for a few months and that we had no complaints, and she said well then we shouldnt have gotten the phones we did and its not there problem. and on top of that i have been told my data speeds will be reduced because i am using to much of MY unlimited data, that i pay for.
    So i am very upset with At&t, as a customer for about 10 years. i just dont understand why i have to abide by every line in there contract when they give me absolute terrible customer service, and lie to me repeatedly, and basically give me the finger. thats no way to do business and i would never recommend anyone to At&t.

    Anonymous 2/14/12 6:49PM
  • I have been with AT&T since Aug. 2010. Me and my wife got iPhone 4's at that time. We were previously with sprint. AT&T's network is very slow, and if you are in a congested area, good luck on being able to do anything with your phone. The dropped calls are a nuisance, never had that problem with the previous carrier. It cost's us $50.00 more a month with AT&T than it did with Sprint and we had everything sprint had to offer. We have the 2G data plan with AT&T, but it is so slow, i think they throttle everyone, when my friends can load a webpage in seconds it takes us literally minutes to load the same page. I work within a quarter of a mile from the AT&T headquarters and I have a very difficult time getting a 3G signal. Once our contract is up we will be going back to sprint.

    aparker31 2/14/12 10:47AM
  • I added a new line to my plan, when the phone arrived, I called to activate line and it took 55 minutes !!!!!!! UNBELIEVABLE. Then, the number for the new phone was registered to someone else. After 3 calls to service center the phone number was changed with no charge.Went to Walmart and bought a new phone, :(

    Anonymous 2/13/12 8:59AM
  • I feel so helpless right now. I called to get help with my bill that is 400 past due and didn't receive any help at all. 200 a month, that is there payment plan. I am unemployed and collect disability. I have been making payments every month, all that I can afford and still they tell me that they are going to shut off my home phone, cell phone, and internet. I do not understand why they can't make a payment plan that I can actually afford! I have called in the past and tried to change my services to lower plans, but the person told me that I have the lowest. I find that hard to believe! If they really wanted to help then I'm sure they would. Now, I just sit here crying and wondering how the hell I am going to pay anything within the week. I already paid my 50 dollars this month and that is all that I can afford. I do not get another disability check until next month. Which, at that time I will only be able to afford 50 dollars. But, I guess that doesn't matter because they are going to just shut off my services........Never again will I use ATT.... Thanks A Lot for Helping me ATT...(sarcasm intended)

    Anonymous 2/13/12 8:39AM
  • I order U-Verse service back in 2 months ago. I still don't have service. So far, I have been subjected to 6 install appointments, with 2 no shows.

    The customer service reps never call back, even when they promise they will get back to you. You can never get in touch with the same person twice, so each time you have to speak to a new idiot that usually does not know how to resolve the issues.

    MB 2/11/12 7:56PM
  • I have been locked out of my email due to a technical problem at ATT. I have spent in excess of 4 hours on the phone being passed around from person to person, none of which have been able to assist me in resetting my password. They have required that I share with them my name address, phone number, email address, PASSWORD TO MY ACCOUNT and SOCIAL SECURITY NUMBER!Doesn't sound like a very complicated issue, does it? Well, let me tell you. ATT and not been able to assist me. Further, in over 4 hours, I have not yet been able to speak to a manager! I tried to file a complaint on line with ATT, but guess what? You got it, to file a claim with them you must first receive a confirmation on your email account. Now that is irony!

    kristi 2/10/12 1:25PM
  • Extremely poor service in Palm Bay..............But for another $200 they will sell me a device to enhance the signal.
    When contract is up ...so is AT&T

    Palm Bay,FL 2/10/12 6:19AM
  • We are very frustrated and angry about the Service. We used AT&A phone landline plus Internet for years and very recently we decided to buy the U-verse service for Internet+TV and also keep the landline.
    After the technicians set up the new equipments and services on Friday (02/03/2012), we found out our landline no longer working, no dialing tone, can't make or receive a phone call. We called Customer Service Friday night and was on the phone for 1hr., got informed that they will expedite the repair service and send out technicians 8:00a.m.-12:00p.m. right the following day. Sat, we waited the whole morning, no one called us and no one showed up. We had to call again and then got informed that the repair service actually got scheduled for Monday instead. Though disappointed that we had to wait another two days before our phone line could get fixed, we managed to get off work to stay at home Monday morning and unfortunately,the same thing happened again. Not one single phone call received and no technician showed up at all! When we called in, we were assured to not worry about it and things will be taken care of and right after, we got transferred to a disconnected phone number. When we called back again, we got transferred again and after a few minutes put on hold, we got cut again. This is totally unacceptable. We have already wasted two half days on both Sat and Mon staying at home waiting for their technicians to show up to fix the problem, and now our landline still not working, and we are getting nowhere with the phone calls to their service representatives!

    Jin Qian 2/6/12 3:36PM
  • I have called AT&T multiple times concerning the poor cell phone reception on my iPhone. Apple went so far as to give me a brand new phone in hopes of correcting the problem. At&t literally told me it was my Problem and they don't care. Could their customer service be any worse? Can't wait to say good riddance to them forever.

    Frustrated 2/2/12 10:21PM
  • I have had no phone service for two weeks because of a faulty cell phone. I have gone up the chain and back down again with no satisfactory resolution. They are horrible and I plan on telling everyone I know. I am even thinking about wearing a sandwich board in front of the store telling people not to shop at at&t. And just think. I own a business and have three cell phones with them...I am mad and am not going to take it any more...

    Ms Angry 2/2/12 2:41PM
  • I got new home internet service with AT&T 6 months ago, for $19.99/mo. Was told I wouldn't be charged for the router. My first bill was $138.00 inc charge for the router. I told them up front that I am on Social Security with a limited income. My bill continued to be way over $19.99/mo. I started my wireless phone service with them just one month ago, with a new Iphone 3GS, with spoken agreement of $80.00/mo and knocking off $5 from internet, totaling $95.00/mo. I said ok, but I can not pay a dime over $95, I am on a very limited income, my internet bill has been way wrong, I need all this to be corrected. My current internet bill is $34, my first wireless bill is $219, total of $253. I can not pay this. WTF? Why does AT&T do this to people? I am so upset.

    hipchic52 2/2/12 8:43AM
  • My phone service uses AT&T 411 for didrectory assistance. This is the worst system I have ever encountered. Prior to getting their automated system that apparently does not understand English I got to listen to Walmart deals in Chicago as I sat here in Florida. You have 5 or so chooses to choose from to find a number and I was amazed that I could not get a number for a major radio station here in Fl.under any of the selections. Never could get to a live person as that is no longer an option. I must say this is a real slap for technology and is pretty pathetic!!!

    Mensa 1/31/12 1:51PM
  • I must say that i am EXTREMELY disappointed in at&t and the way they do things. The sales guy said that i was on a month to month basis and that there would be no cancelation fees.

    Anonymous 1/31/12 1:13PM
  • The new payment system on AT&T is appalling! How can a company launch a payment system that is full of bugs? There was absolutely nothing wrong with the old system! First, it wouldn't let me choose a date other than today's date to pay my bill - even though it is not due for another 2 weeks. I tried and tried and eventually logged out and back in again. It let me choose the correct date. It had lost my previous credit card details so I had to register a new card. I choose the credit/debit card option. Entered all my information and got an error that I had not selected the card type. There was nowhere to select a card type. Tried it all again. Same result. Spent 30 mins trying to figure out how to contact customer support. Finally had to use their online chat feature. The agent offered to walk me through how to make a payment. I told her that I KNEW how to make a payment but there was a problem with the system. She asked me to log out and in again. Yes - I tried that. I told her there was an issue with the website. She said there were no known issues with the site. I said that I was telling her about an issue with the website so she should let the IT folks know. I finally gave up going round and round in circles and decided to mail a check instead. Exasperated would be an understatement. I am trying to give them money and they are making as difficult as possible for me to do so. From reading other comments here, it looks like others are having similar problems using the new online payment system. Has anyone managed to actually get any help with the problem?

    Julie 1/30/12 10:43AM
  • What in the world ATT is using calling center in India and those reps keep hang-up on me during conversation. ATT is downgrading in their services and quality wise. I'm looking for another carrier soon.

    jack 1/25/12 4:06PM
  • I have had really terrible service from AT&T. I struggled for months to get them to stop over charging me, then the fun began when they needed to refund those overages.

    They are really hard to reach and while nice, they are generally unable or unwilling to help.

    Craig 1/25/12 11:21AM
  • It is really sad that you cannot get the customer service rep to waive a 5.oo fee for taking information to pay your bill after several attemps to pay thru automated service. That is why a soon as the contract is up we will be going back to u.s cellular. I convinced my boyfreind mom dad bestfreind to go to att and this is the service we get# it sinks you really need to work on your customer service instead of trying to get fees out of good customers that just want to pay their bills. I will also have universe and digital I am very dissapointed with att.

    decodiva 1/24/12 11:24PM
  • 8 customer services representatives, including two "managers" and still no resolution...

    I had a uverse and cell phone "bundle" with this company. When I cancelled the uverse portion I kept the cell phone. I then received a notice that there was an over payment on the uverse account. I spent over 70 minutes on the first set of phone calls trying to get the money switched from the uverse account to the cell phone account. I was sent to seven different people and no one seemed interested in helping. I was told the company was unable to move the credit within the company from one account to another and a check would be issued.

    About a week later I was called by a supervisor, Terry, who told me the account had been credited because the check had not yet been issued. Then my bill was "late" because the credit was never applied and I did not make a payment.

    I had to write the president of the company, and was assigned a "resolution" consultant. This account was over paid in November and its nearly February. I still do not have a credit or a check with my money.

    This company is advertising easy service with bundles, etc. They are not even close to providing customer service let alone the services they advertise.

    Anonymous 1/24/12 1:00PM
  • AT&T do not care for their customers. I have been trying to correct double billing for my Connect-Tech service since July, 2011. I have all the names, dates, and length of time spent on each call. Sorry to say the supervisors or "experts" as they have been called value their time much more than yours! Am I right? Yes I am. This conflict was supposed to been corrected on October 4, 2011. I got my bills today, NOT CORRECTED. I have now today, January 23, 2012 been on the phone as of right now, and still holding for 4 solid hours according to the times given on my phone for each call! AT&T THIS IS UNACCEPTABLE AND THERE WILL BE MORE WEBPAGES SETUP TO TELL EVERYONE HOW SORRY YOUR CUSTOMER SERVICE IS SO PEOPLE DO NOT HAVE TO GO THROUGH THIS. IF THIS IS NOT RESOLVED TONIGHT, JANUARY 23, 2012 I WILL BE CANCELING MY LANDLINE, MY 2 CELLPHONES AND MY DSL IN THE MORNING. You can threaten me with early disconnect fees. Here's my answer take the monies you have double charged me with and pay them. Go to litigation, oh I would just love to since I have every call and length of calls trying to get it settled. SEE YOU IN COURT LEST YOU WANT TO KEEP MY BUSINESS!
    Gary L. Cruse
    (270)362-8281
    Grand Rivers, KY

    glc16 1/23/12 7:06PM
  • if someone cant tell me how to update my lg windows, which keeps on telling me one is available, i will stop my service. this is bulls**t. i have spent the last 2hrs being run around circles. all i want to know is how to update from laptop

    Anonymous 1/22/12 8:19PM
  • #218 760 4334

    Last week I visited the Bemidji store to register a mild concern and ask a question. My concern was regarding the three screen savers I purchased along with my phone. One was put on at the time...it was perfect. Last winter I took the old one off and attempted to put a new one on. When I did the white tab that separated the two left a residue that would not come off. I went to the store and the rep told me, in a very condescending way, that it was my fault. Wow, I thought it might have been the product, but wanted it fixed...and I would have purchased new screen savers.

    Then I asked a question about why my iPhone would not work seamlessly with my new car in dash system. With great sarcasm and a condescending tone I was told, "it is an iPhone not an iPod." But, I said both my iPhone and iPod work with my home docking station (this statement is not true). Then she said it works because that is a speaker system and it has a different set of connections. She didn't know what she was talking about. Then she went on to ask "didn't you read your car stereo manual?"

    At this point I took my iPhone and left telling her I didn't deserve to be spoken to this way.

    Now I am in the process of exploring other service providers that will work well both here in Bemidji and our other home in Fort Myers. When I locate one I will switch services. What a shame as I have been with AT&T for years.

    You can place the blame on your Bemidji customer service.

    Charles Moore

    Anonymous 1/20/12 11:28AM
  • I was very disappointed today with the service I received!! I was on the phone for an hour trying to set up a data plan for my iPad 2. I was given a number for my iPad after an hour and told they couldn't activate it but call back late and it would be activated easily. I called back a couple of hours later but no one was able to find any information where I had called earlier and spent an hour giving information and trying to set it up!! Now I am not sure that I want to st up a data plan with AT&T!! I don't have the time to stay on the phone another hour giving information again!!!

    Anonymous 1/18/12 7:58PM
  • I try to open AT&T service at Sam's Club. For some reasons my credit check is not going through, I went to AT&T corporate store and they asked me fax in my DL & Utility Bill and wait for 2hrs. I faxed in and I've asked the Assistance manager to check it for me, and he was told that AT&T only received the car payment (Not sure how AT&T gets this piece of document which I've never faxed). He asks me to re-fax, which I did the next day. He called in again, and this time they told him my picture on the DL was too dark. I refaxed again and have him call in again. This time AT&T rep told him that they've not received the fax. This assistance manager got into a confrontation with AT&T rep, and they agreed to have the problem resolved. So, I went over to Sam's Club with the hope that everything will going through fine. Prior to brind up my account. Sam's Club represenative call AT&T and they confirmed everything was fined. So the Sam's Club rep start the process. However, the credit check via computer was not going through. He then pick up the phone and call AT&T customer service. This time Sam's Club rep was told that my picture on the DL was too dark. So he hung up and recall AT&T customer service after 15mins. This time he met different AT&T rep and he was told that he never receive any fax from me and ask me to fax in the documents again. I've personally asked the Sam's Club manager verify the copy and refax them. Hopefully, this time I got lucky enough to have my fax reaching to someone with better work ethic.

    Also, I've personally called to AT&T and explain my issue and request to talk to the same department. 10/10 times, I got redirected to the sale department where they want to sell the phone to me instead of helping resolve my issue. Those guys from AT&T sale office keep on presuring me to get the phone from them rather than Sam's Club and telling me that they can't do nothing with third party. But the issue is clearly with AT&T failing my credit check by going through the 3rd parties. Sam's club only tax you on the subsidized price vs tax on full price from AT&T. Also, I can get better service & the phone right away vs talking to some rascals and wait for 5 days to get my phone (not to mention AT&T is nice enough to waive to shipping, bunch of craps). My personal feeling to AT&T customer service is horrible, no word can describe how I flustration. These AT&T represenatives are poorly train, have no common sense, unresponsive, and have no idea how to solve problem.

    Dat 1/18/12 4:13PM
  • You really should have a Chat option as so many other vendors online have. It is faster than sending an email, and much easier than calling and waiting on hold for an interminable length of time.

    I also find your website difficult to navigate.

    BHammonds 1/17/12 4:04PM
  • Terrible service. Was charged for a family plan and an individual plan with the first bill being almost $300 dollars. Then promised everything was all set, I get the next bill and it's still way over charged. I call again. Now I find out my bill going forward from the third month on is about 20 dollars per month more than I was both promised in person and show from a estimated written statement. I WILL never deal with AT&T and will tell all the avoid them at all costs when deciding on a wireless provider...

    brettboy 1/17/12 11:33AM
  • Horrible iPad billing and service. I signed up when I bought my iPad for business, get charged on my credit card, but did not receive a bill. The Account access feature on the iPad didn't work. So, I went online, entered my information 3-4 different times, got bounced around, and activated chat. The chat person tells me to call a special number. The special # asks for a mobile number, which does exist on the ipad but is not recognized by the IVR. 4 bounces later, I reach an agent who tells me that iPads service is only accessible on the iPad, which wasn't working!! He would not help me, nor would he even agree to share that the disconnected iPad billing/service was miserable. I said I'd cancel the service, and he said "ok".

    I would have shared this with AT&T directly except...they force you to log in to contact them, and yep....the iPad "mobile number" that appears in Settings, isn't a real #, so you can't log into AT&T proper and get any help, or communications.

    So broken - they have no idea who their customers are and they bill me $300+ montly for 2 separate cell phones.

    Clearly - AT&T doesn't value iPad users, and has no clue that the folks using iPads also are mobile phone users.

    Hello Verizon....here I come.

    Anonymous 1/16/12 12:44PM
  • Trying to get someone at customer service is outrageous!!! 30+min hold times, just to be transfered to someone else to wait on hold again. I called to simply cancel, they set a disconnect date and it still hasn't happend after several additional request.

    me 1/12/12 11:27PM
  • Hate to be a hater...but AT&T's customer support is pathetic. You hang on the line for an inordinate amount of time, only to interact with reps who are long on process/questions, and short on solutions. Frustrating.

    Anonymous 1/12/12 10:12PM
  • AT&T is a nightmare. A tech supposedly came out to set our internet up, yet never did. We called AT&T 8 or 9 times to figure out why our internet wasn't working. Each phone called last over an hour. We were blamed for our internet not working. We demanded that another tech be sent out in order to figure out what the problem was, and we are extremely patient people. He was hours stating that our internet was never set up in the first place, yet we got charged for it. They slammed us with a $200 charge fee for the second tech coming out to fix their mistake. We have only had the internet now for a little over a month and our bill is $350.91. I have been on the phone today for 2 hours and 35 minutes trying to resolve this. I have been transferred to 7 different people and have been given the run around by at least 3 of them. Steer clear of AT&T to avoid future health problems or possibly even an instant heart attack.

    kmsoto12 1/12/12 5:24PM
  • Both retired one disabled wont offer a plan that offers texting under 20. per month. Only use 150 or less per month. Only about 100 minutes togeather each month.Bill was 91.ten dollars over what i was told it would be.Why wont your company offer a deal to help people on set incomes? Hands tied at store, sorry cant help you.Also how do other compaines get our cell numbers

    Anonymous 1/12/12 1:56PM
  • I called one year ago for $14.95 a month internet. I chose to try using my sister's modem before accepting their "free" modem. It didn't work so I called back to get the one that came with the promotion. This was much too complicated a request for them. I spent a long time on the phone over this and was finally told one would be sent.It wasn't. I called back. There was no record of anything about it in my file and I had to start all over. The modem finally came. It didn't work. I spent an hour on the phone with a rep. It was a software problem on their end and the rep had to walk me through many steps of entering data before I could get on the internet. The the bill came. My $14.95 a month internet was now $19.95 a month. I wasn't supposed to have received the cheaper rate because I didn't have cable television. I had informed them of that at the time I ordered. After insisting on the $14.95 a month, they gave me that rate. But my bills were incomprehensible, with charges and credits that I think are deliberately designed to confuse the customer. Simply billing me $14.95 a month is too hard for AT&T. I had to call up and have a rep explain to me what it all meant. My bills for months 11 and 12 are back up to $19.95, but I have let it go because it isn't worth the aggravation trying to get it straightened out. My one year contract was supposed to run out January 11, 2012. I was charged $37.95 for my December bill. They are already charging me a higher rate and my one year isn't up yet. I called and got that bill straightened out last week and spoke to the disconnect department, telling them I wanted my service cancelled as of January 11, 2012. I was given a confirmation number. My internet should have been disconnected yesterday, but here I am typing this. I called today, and there was no record of me cancelling the service. So I have tried again and have a new confirmation number. It should be cancelled sometime today. Will it be? Who knows. The biggest problem at AT&T is there is no hierarchy and there appears to be no management. So if a rep says they will do something and they don't follow through, there is no one to complain to to hold them accountable. The rep I spoke to today was condescending. There is no one to tell. The employees do not write notes in your file of anything going on, so there is no history of all the problems I have had for anyone there to read. No one is accountable. (Just like government, huh?)
    It almost seems like they have deliberately structured the company to be inefficient. It's like they want to frustrate customers on purpose so they won't be back. I will never have internet with them again as long as I live. I have had phone with them for 16 years and even though I haven't had too much trouble there, I am going to cancel that too shortly in retaliation for all the crap they've put me through. I want nothing to do with this company ever again.

    Anonymous 1/12/12 11:11AM
  • The service reference:
    AT&T partnership with ConnecTech

    The service promised:
    This service was promoted as being an upgrade from the technical assistance service provided through AT&T Internet DSL. AT&T internet services advised me that ConnecTech would be available 24-hours a day, 365 days a year to assist with technical problems of all types (including software and, when possible, hardware problems) that AT&T DSL technicians may not have the knowledge or expertise to resolve.
    ConnecTech service is being billed at $15.00/month beginning 12.04.2011 with a caveat that if I should discontinue such service prior to a year’s time period, I would be billed for the remaining months’ service fees.

    The situation:
    On December 30 a friend who was staying a few days wanted to connect to my internet service. The network password I had been given by ConnecTech on the 12.04.11 contact showed as invalid. Through an automated system with AT&T internet services I was given a new password which also did not work. Between 3pm to 4pm EST, I contacted ConnecTech (866-470-4367) three times in efforts to resolve the situation.

    The problems:
    On the first call to ConnecTech, after I had explained the reason for my call, the technician questioned the status of the lights on the Gateway modem, to which I advised were all were lit green. The technician was persistent in verifying the lights were green to which I again assured her they were and that I was only requesting assistance with a password for the purpose mentioned above. I questioned the technician if she would address my specific issue to which she said she needed to “troubleshoot” the line.

    Again, I explained there was no problem whatsoever with the service during which the technician overspoke me. All of sudden the line was dead with dial tone soon to follow.

    I called ConnecTech again. The gentleman who answered the call couldn’t get past my billing telephone number, repeatedly advising me he could not understand me. Having worked for years in customer service positions with AT&T/Pacific Telesis/Bell South, I know the importance of speaking slowly and clearly. Such was my speech with both calls. The technician kept saying he could not understand me and not that he couldn’t hear me. Once again, all of a sudden the line went dead.

    I called again, listened to the recorded menu options and was able to obtain a new password. Unfortunately, that password didn’t work either.
    When I called again I reached a third technician whose name I couldn’t understand because of the thick accent and who couldn’t understand me. At this point, my friend, who had simply asked to have access to my internet, told me not to bother so I gave up and hung up the phone. ConnecTech proved to me they cannot provide the service as prescribed.

    The predicament:
    I venture to say that the problems I incurred were due to a lack of communications between myself and the ConnecTech employees who spoke extremely broken English and had trouble interpreting my English.

    The resolution:
    Since ConnecTech has proven they cannot provide the level of service as they and AT&T DSL Internet services as promised, the service should be removed from my billing without termination penalties. I am requesting AT&T take whatever steps are necessary to discontinue the service and billing without termination fees.

    To AT&T:
    I have been a steadfast customer of AT&T from before, during and after working in various positions with AT&T and Baby Bell companies. The partnership with DirecTV enhanced my loyalty with AT&T. DirecTV picture and service quality has been unbelievably superior to Bright House. If you aren’t able to resolve this issue to my satisfaction, when I move from Spring Hill to Daytona Beach at some point in 2012, I will accept the penalty fees and go with some other provider at that point. According my neighbor he has all his services through Bright House at about $40 less per month which includes premium channels (which I don’t have with DirecTV).

    My grievance has nothing to do with the $15/month fee. My dissatisfaction is strictly on the level of service that I can expect with ConnecTech. Really… it’s no better than your DSL technical support group. The situation that led me being referred to ConnecTech on Dec 4 proved to be a problem with the password! Why I have problems with the password is beyond my understanding. If you can resolve this complaint to my satisfaction, I will accept the fact that not all technical problems can be resolved through your DSL group.

    The lack of communication because of a difference in language with ConnecTech is the same as what I had experienced in the past when calling the AT&T DSL group (888-321-2375) – being routed to people who speak broken English. This is another reason why ConnecTech is not an enhanced service option. You have made a grave mistake subcontracting services to ConnecTech.

    I called AT&T DSL group to advise them my next step is to submit a complaint to the Florida Public Service Commission. They did not ‘express regret’ (This was a standard statement used when I worked for the Bell System.) for my dissatisfaction. As a matter of fact, tech Latoya transferred me to a person named Ben whose comment was a lackadaisical, "Okay.".

    No wonder Ben showed no concern about the comment about referring the matter to the Florida PSC…. The PSC does not regulate internet services, so there is no way to issue a complaint!!

    AT&T/DirecTV partnership:
    $160/month plus taxes
    BrightHouse:
    $110/month plus taxes

    The change is good, the savings even better!

    jeffalien 1/11/12 12:59PM
  • After receiving my replacement phone for the lost one I could not get the phone to activate. I was passed from one customer service rep to what they called the tech center. They seemed to have no clue hwat they were doing at all. I have worked for 30 years in the Telco industry and was shocked at how uninformed the entire team appears to be. I am still out of service and was disconnected while waiting for them to check on the issue while on the phone with their Tech Support. i will leave this company immediately for another carrier.

    Greg 1/9/12 5:52PM
  • I have been having device issues with my HTc inspire SINCE SEPTEMBER... I have made numerous calls had to replace the device(with a refurb) five times since purchasing it. there still is no resolution.. nor am I satisfied...

    Anthony King 1/5/12 8:45AM
  • AT&T customer service is horrible. You will get charged for things you never ordered or approved on your cellphone bill. It takes forever to get them off and you will not get the money you already paid them back for those little services. I am so disappointed and feel that everyone should be warned.

    mosesk 1/5/12 7:29AM
  • I have never in my life had to deal with worse customer service. I was without internet for 8 days because after paying my bill by phone it never transfered to the internet and it was shutoff. After countless hours and days of BS from customer service telling me that i had to pay my next months bill before it was turned back on. I finally on the 8th day reached a woman in customer service who helped me and had my service up and running in 10 minutes. She even called me back to make sure everything was still operational. 99% of AT&T customer service is terrible. They tried selling me U-Verse, told me depending on who i talked to that my service would be restored in 2 hours and never came on. Everybody had a differant story for me. I have been with AT&T for 15 years and i am now in search of a better service. I hear Verizon is the best.

    jjive 1/4/12 9:52AM
  • After spending more than 3 hours on hold trying to reach AT&T customer service to straighten out a billing address problem which they themselves had created, and being transferred five or six times, each time explaining the problem once again, the last representative said he knew exactly who could fix my problem, and he would transfer me to him. At last, I thought, some results. Wrong. The phone number he sent me to required an AT&T employee password to complete the call! After all that time, a dead end and half a day shot. Now my DSL bills are showing up with unexplainable overcharges -- $14.95 one month, $56.77 the next, for the same service? What?? We have overlapping charges for the same single service within the same month. WHAT?? Their printed bills border on indecipherable.

    Anonymous 1/3/12 10:20PM
  • Terrible Service! When I called to resolve an international roaming issue, the first customer service rep named himself J.V. refused to give his rep number and hung up on me after a five minutes wait. 2nd rep tried to sell feature and seemed not care about my issue.

    Anonymous 1/3/12 8:24PM
  • tried to resolve billing issues and have spoken to several of the employees and each on switches me on to another one and tells us something different it the billing does not spot over charging the we are going to do our business elsewhere.

    Riley Garrett 1/3/12 6:30PM
  • Really simple. My elderly mother spends most of her time in FL and a few months in CT. She shuts off her internet service when she leaves FL. Turning it back on required so far 1 1/2 hrs. of my time talking to someone in the Philipines. Not to mention that she has to return her old modem (which she used a few months ago) or there would be a $75 charge,-that I had to argue. Now she will get a new one and reinstall the entire internet service with a disk they are sending her. I hate ATT. I think they hate their customers and want to make their lives miserable.

    GB 1/3/12 11:03AM
  • ATT people have to stop the silly fight back to the customer's opinion and learn to do your job better. If you are doing really professional, you have not received many complaints from us. Your salaries and benefits are depending on the customer's purchases.

    I have some comments for whom who may concern

    1-Answer machines is convention for you, but for god sake, don't take advance from it.

    2-When you asking your customer's numbers for incidents happens such as lost signal (which I don't know if it is really lost!!!) PLEASE CALL BACK

    3-Stop hiring employee have too much accent; its waste money and time consume.

    4-Question for the manager: Are you really care to keep your customers after you have them in your system?

    Whoever have gone through ATT customer service and disagree with their staffs, please show others who don't know how to deal with ATT's people hints. It's could save someone a day or even a week...

    Jennie 1/3/12 10:39AM
  • So my iPhone wouldnt let me send or recieve text messages and AT&T said they couldn't help and didnt know what to do but I went online and found a website and saw someone had the same problem as me, a person commented on that and said how to fix it. That's pretty sad when AT&T couldn't help but some random post can

    Anonymous 12/30/11 11:41PM
  • they are the worst company i have ever dealt with, they make you wait, they hang up, they are incredibly rude. They wanted to charge me full price for a phone replacement because it stopped working before they decided i qualified for their "upgrades". They must select the most jaded, disagreeable people they can find.

    hatingatt 12/29/11 2:07PM
  • Att is out control. The congress had the foresight once to disassemble it; but now like the corporate snake it is, it has reassembled. (Luckily a government employee did not let it buy T-Mobile)... Here is my beef. Recently ATT "double-billed" customers.Thereby bypassing the normal banking capital procurement with an interest free loan...My phone was cut off after a partial payment was made( service dispute,Wrong billing) I am a 75 yr old with medical issues and no home phone.This is Corp. customer abuse,,,,

    Frustratarious 12/29/11 12:43PM
  • I have finally had it with AT&T Wireless. The nonstop text message updates & notices has me pissed off. No way to Opt Out of them as well. Some of these text messages from AT&T will come at non business hours waking you up in the middle of the night and morning. Pure ignorance! When I asked them to stop, they said there was nothing they cold do about it. Really? So calling/texting any hour of the day is acceptable business? Not in my book! Debt collectors are limited to the hours of 8AM to 9PM. That is NORMAL BUSINESS HOURS AT&T! You receive text message updates/notices monthly like a plague. I do not need or want to hear from you AT&T! I pay you and use your service! I do not want to be notified that you are AT&T! Stop your damn ignorance and place an opt out on account site! I don't need you to so much as tell me where my data usage is at! Its the users responsiblity to manage! We don't need your annoying text messages popping up when we are sleeping, in a meeting, working, etc. etc.. 9 years with Verizon and never had this problem. Now I wish I never changed. AT&T is a giant corporate pile of crap!

    Jerry2011 12/29/11 8:43AM
  • Im not usually one to submit complaints like this, but At&t has myself & my family so frustrated, I have to strongly recommend never ever getting hooked up with them. They do indeed have the worst customer help I have ever encountered. Rather than go into the details, just know we are all thoroughly frustrated with the lack of help & the many lies & broken promises they have made to us. Don't ever use them if you can away from them. They are the WORST company ever!!!!

    dydy 12/29/11 8:12AM
  • I had AT&T service for 2 years. I decided to cancel my account after (for the the 15th time) my bill was wrong. Every time I tried to call about my bill I had to talk to 3 or more people before someone could help me get the charges right. They could never credit my current bill, so the credit would come on the next one, if it came at all. After canceling my account and being told that I would not be charged a cancelation fee, I received a bill 2 months later for $150 for canceling. I had to speak to 10 different people about this, and no one could help me. Finally I gave up. The next day someone finally called me back and said they would look into it. I never got a call back. I called again today and the rep told me that my account had been credited. I'm glad it was credited but why was I not informed? AT&T's customer service is the
    worst I have ever delt with. I will never deal with them again.

    Angry in NC 12/27/11 7:50AM
  • Very frustrating with customer service. I feel like the company has gotten so big that they absolutely do not care about the needs of their customers. My husband and I will definetly not use At&t once our contracts are up. We will also make sure to tell our friends and family not to ever use At&t!!!!

    Anonymous 12/26/11 1:19PM
  • The only reason i stay with AT&T is the coverage range. The dropped calls are
    regular. the Customer service reps just plain lie to you and pass the buck.
    I called and complained to the point that
    its like talking to a walll. At&t is very happy with their service.

    Customenomo 12/26/11 12:54PM
  • Please do not get ATT service. Their customer services is the most atrocious thing I've ever encountered. Put on hold for 2 hours, called back for 3 hours. Trying to activate a phone i purchased for 500 dollars and att is not answering. They got their money so I guess they don't care. Back when they were only a land-line provider they were known as being one of the most terribly run companies in the industry, their customer services is KNOWN WORLD WIDE as being the worst in the industry. How this company is still in business is beyond my imagination.

    fantomar 12/26/11 12:06PM
  • Had a terrible experience at the Carrollton, GA AT&T store w/my son today who was w/me shopping and wanted to stop by and pay his bill...I dropped him off to go into the store for what I thought would be 5 minutes which quickly turned into 20 as I watched the sales staff wait on others who arrived as much as 15 minutes after we did...I finally had enough and told him to come on and we would pay his bill by phone...his and ours last...after Christmas all 5 of our phones will go to another provider guaranteed. 12/23/2011

    dlj1962 12/23/11 8:57PM
  • Just got AT&T what a mistake! Worse service I have ever encountered. How am I going to get out of this one, they'll probably want an arm & leg just to cancel. Nickle & dime you to DEATH!

    catsinpairs 12/23/11 7:18PM
  • AT&T customer service is by far the worst I've ever dealt with.

    Jagcrasher 12/22/11 4:05PM
  • Abysmal customer service experience. The call center in St Louis is staffed by friendly midwestern young people. They don't come any nicer than that. But those nice young people who are quickly drowned in an sea of dissatisfied customers endlessly washing over them. Turnover there is understandable high. Managers are few, and VERY hard to reach. Most likely because they were junior personnel who couldn't get a job elsewhere. AT&T would be about as successful as T-mobile right now - were it not for their good fortune in securing the iPhone exclusive deal for a few years. Eventually, consumers will lose all patience and when an alternative arrives the AT&T brand will die for good, as it should. Don't accept quality as a consumer. Be willing to vote with your feet or poor quality is what you will get.

    lmntary 12/21/11 3:50PM
  • AT&T IS CHARGING ME TWICE, FOR A BILL I ALREADY PAID. I TRYED CALLING THEM SEVERAL TIMES AND ALL I GET IS AN AUTOMATED SYSTEM THAT REPEATS THE SAME THING OVER AND OVER.
    I CALLED BY BANK JUST TO MAKE SURE AND I WAS RIGHT, MY BILL WAS PAYED ON NOV. 8TH, AND I RECIEVED ANOTHER BILL FOR NOV. AND DEC. SAYING THAT IF I DOT PAY THE PAST DUE BILL THEY WILL DISCONECT ME.
    ITS HORRIBLE SERVICE! TERRIBLE CUSTOMER SUPPORT, AS THERES NO WAY TO GET TO A LIVE PERSON. ONLY AN AUTOMATED SYSTEM THAT REPEATS ITSELF OVER AND OVER.

    Maggy043@aol.com 12/20/11 7:53AM
  • AT&T is always rated the last of the main wireless providers. They charge for everything they can. I will not renew with them.

    gorged again! 12/18/11 8:56PM
  • I was concerned because I had a man knock on my door last night at 8:00pm regaerding setting up AT&T service. I tried to call AT&T to see if this the normal practice for their salesmen.
    I found it to be very difficult to get to representative without answering many questions on the website or by phone. When I finally reached a representative, he kept offering me service, did not listen to the reason why I called and could not answer my questions completely.
    Therefore, I do not know if the "salesman" last night was valid. I also would never subscribe to any AT&T services when I have had such difficulty getting assistance for one question.

    Anonymous 12/15/11 8:02AM
  • Been canceled with them for over half a year and they still are trying to charge us despite not having any service with them. Talking with support leads no where. Go to a different provider.

    Anonymous 12/14/11 8:14PM
  • I called technical support, and before the guy who helping could solve my problem I was able to figure it out on my own. He should have been able to tell me what the issue is and couldn't. He was looking at a manual or something.

    nope 12/13/11 1:40PM
  • I have been an AT&T wireless customer for 10 years.. I recently decided to upgrade to a smartphone and data plan". I was looking at a great T-Mobile plan but wanted to see if AT&T could come close to matching it:. I called AT&T and they halped me find a plan the would be $64 per month and offered a $10 per month credit to be more competitive with T-Mobile". I ordered a new phone and selected the new plan for $64 per month". When I called AT&T to ensure that the $10 credit was applied they refesed to honor their promise saying the best deal they could give me was only $60 per month instead of the promised $54 per month'. I spent 3 hours and 45 minutes on the phone with AT&T and was transfered to at least 20 different reps before the last one hung up on me|. It is NO wonder why AT&T came in last in customer satisfaction again:. Add me to the list of unhappy customers and soon to be a former customer.

    BrianB1010 12/12/11 8:49PM
  • Number is busy (4times so far)

    Anonymous 12/12/11 2:37PM
  • I have to echo what many other AT&T wireless customers have said. The customer rep lied to me and now won't even call me back. I've been leaving messages for him (Scott Williams) in Salt Lake City since September and he's never called me back. He stuck me with a 2 year contract and I can't get any wireless service at my house! Someone else in his office called me back and told me it was just too bad and there was nothing I could do. I told her I would never do business with them again and would tell everyone what lousy, non-existent customer service they have. I'm a very unhappy customer and they don't care.

    Mr. Ricky 12/12/11 11:45AM
  • terrible rates close to robbery. how can you sleep at night charging me 122 dollars plus a month when i can not even make a call from my home? sad I see why you have a turn around in customer service. Those poor people have to incur the wrath because of your short sighted set up and service.

    dandoneit 12/11/11 6:15PM
  • Highway robbery! Bought cheap phone at AT&T store, was defective from start. Sent out for repair, came back with same problem showed up a month later. AT&T says must go through phone manufacturer. Poor call quality and dropped calls (not phone related) and poor telephone support drove me to switch back to verizon. After suffering 7 months with lame phone, lame service, & lame excuses I must pay $285 termination fee for a phone that has an ebay resale value of $35 if I'm lucky. Samsung Solstice II is the phone to avoid, AT&T will never get another cent from me as long as I live.

    Anonymous 12/11/11 5:06AM
  • I've been a loyal AT&T customer for 9 years. My cell phone bill averages $92 a month. The service has slowly got worse & now for the past month EVERY call gets dropped, many texts don't go through & I have ZERO internet. Their solution for me each time I question this is "turn your phone off & turn it back on" ..really? Why don't you turn my bill off & turn it back on when you can provide the service as stated in the contract? so long AT&T

    Verizon here I come 12/11/11 1:26AM
  • AT&T is a horrible customer service experience - every time, I can bank on it. Tonight I have another bill that is $20 higher than last month for no reason whatsoever. Love playing this game - what are they hoping for? any older person who doesn't understand what their greedy company is doing? or maybe an extremely busy person like me who doesn't have time to wade through their crappy automated lines with 5 levels of menus & pathetic voice recognition to just give up? What a business strategy... try customer service, how about that. No wonder T-mobile customers bailed in droves when they heard their was going to be an AT&T buyout. No doubt it'll be the same negative customer service impact as when AT&T bought out Bellsouth.

    What a lousy company, somebody should break them up again so they can feel the need to show some customer service like everybody else.

    Dissatisfied AGAIN in NC 12/9/11 5:38PM
  • ATT service is the most worst carrier on earth, Do not ever use them. They have cheated me and they have not refunded my rebate which was due three months back and when i asked them they said they don't have that information. If you want to get frustrated evey day go and buy ATT service.

    Bikash 12/9/11 9:46AM
  • AT&T is horrible do not use them!!! I have been with them for 17 years never had a problen until renew in October now I am stuck for 2 years I have had 3 phones in less than 2 months and my husband has had 4 use a different carrier!!!! The lie and there is no follow up they don't even call back!

    dbldimond7 12/8/11 4:15PM
  • I am going through the exact same thing with AT&T and my 75 year old aunt. AT&T can't tell me where she got the phone or even how she got it. Yet AT&T did send her a final bill with a $146.00 cancellation fee.

    I told AT&T I was willing to accept that she got an AT&T wireless phone and never gave the number to her only living relative and the only person that she has called in 5 years but I cannot with a clear conscience pay a bill using her money that AT&T can not show any documentation for. AT&T said the information was emailed to her yet AT&T told me that AT&T has no email address on record for her.

    AT&T says the phone was used for 4 minutes one month and one minute the second month and now she owes over $300.

    DO NOT USE AT&T WIRELESS. If your wondering why I keep using AT&T and not a pronoun it is to because I want to do all I can to help the search engines locate this posting. You can't say AT&T enough if you want to try to make sure other see your postings on organic searches.

    SleekGeek 12/5/11 3:12PM
  • Polite service rep that would do absolutely nothing to help the scenario. On top if inappropriate charging over $800 because they didn't bother to do as I asked, they now are auto changing my plan to suit their needs and try and extricate even more money. Appalling.

    g 12/4/11 10:22PM
  • Waited over an hour to talk to a customer rep. AT&T customer service sucks and the robo call system is terrible. For a company that makes its money on providing phone services they should provide live customer support that doesn't require an hour waiting on hold.

    Anonymous 12/3/11 10:30PM
  • AT and T sent me a termination bill when I was not under contract. AT and T states that I was under contract but I never signed a contract nor was I told that I was agreeing to a contract. I called to have the termination fee removed and was put on hold for extended periods of time and the Customer service reps/supervisors were not helpful at all and would not let me speak to a higher up. Because if this, my father has now cancelled his family plan and I will never go back to AT and T again. It's a poor way of doing business. The only contract I ever agreed to was back when it was Cingular. AT and T never told me I was agreeing to contract. Because of this i have filed a complaint with the Better Business Bureau. I would never recommend AT and T to anyone.

    Jc0rb2 12/2/11 10:33AM
  • Nobody ever got on the line, just none ending commercial!

    pachels 12/2/11 8:21AM
  • ATT poster child of Corporate America Greed, have been with this monster since I can remember and I have noticed t
    he more they grow the greedier they get, overcharge for services you don't receive, every month is a different and higher bill and they always have an obscure excuse about the charges because of the lack of transparency of their billing practices. Their insurance company Asurion another example of fraudulent practices. When you buy the Iphone ATT pressures you to get insurance with the promise that in case you loose it they will replace it exactly with the same product this is all hogwash, I lost a white Iphone which was replaced with a black one and after speaking with the Asurion CEO I was told they could not guarantee the same phone. Now for a year I have had to call every month about the billing problems and even after filing a complaint with the BBB got another overcharge I want to be released of my contract because I can't handle the stress anymore I spoke with the secretary of the president who agreed with me about my frustration and assured me that my 500 dollar cancellation fee would be waved, then another person calls me to tell me it won't be done, I feel like they are keeping me hostage and making me accept their fraudulent practices and I refuse even if this ruins my credit.

    Luisa Crowder 12/1/11 8:28AM
  • They steal the meaning of "Mobile to Mobile" Unlimited in USA. Monthly statement and verbally they say these words mean Mobile to AT&T Mobile. Seems to me to be bait and switch.
    They give third party providers access to put things on your statement. The phone I have will take you to places you don't want to access and you get charged for it. They say they are taking it off your bill. But does that matter if they add other things on.

    Anonymous 11/30/11 8:05PM
  • I've been trying to get a small refund from at&t for almost 6 months of dropped calls, missing incoming calls on a daily basis in the middle of NYC while my phone displays full bars. They refuse to give the refund claiming that the service is not 100% guaranteed.

    nycuser9000 11/30/11 8:03PM
  • I will beable to upgrade from my non smart phone to a smart phone. I have unlimited data right now and they are telling me if I get a smart phone they can not give me the unlimited data because they do not offer it any longer. They only offer by GB's and the unlimited data would be via wi-fi. I dont want to have to go to wi-fi or hot spots. All I want is to beable to have my unlimited plan even if it is a few bucks more. If I already have it why take it away if I am already a cusomer for yrs. I dont want to have to check and see if I am over and find my bill being where I can't pay it. I am so frustrated

    Anonymous 11/30/11 1:38PM
  • I am s senior citizen and I have just switched from T-Mobile to AT&T. I am very disappointed to see that the only offer AT&T has for texting is UNLIMITED or PAY-AS-YOU-GO. I think that is quite greedy on AT&T's part. Some of us do minimum to average texting and therefore do not need to pay $20/month for unlimited service. At the same time, having to pay .20cents per text, including incoming texts (solicited and unsolicited) is unfair to senior citizens like me who are on a fixed income. Shame on you AT&T. I regret signing up with you.

    texting 11/30/11 10:07AM
  • I must say that i am EXTREMELY disappointed in at&t and the way they do things. The sales guy said that i was on a month to month basis and that there would be no cancelation fees.

    Well, when the time came I ended up spending $300 to get out of this hole! go with Verizon or US Cellular they have great service! (with employees that know what they are doing and wont screw you over!)

    ihateatandt 11/27/11 10:47AM
  • In July of this year I received a mailer with the advertisement for the AT&T fast internet service. The bottom line was you can get their Extreme service for 19.99 for a year. I called AT&T and signed for the service expecting the internet service bill to be 19.99 as advertised.
    Since July I can not get AT&T to give me this discount reflected in their bill. Each month I have to call AT&T wait for 30-40 min and then explain my situation. I do get credit after that but it is never automatic. The problem is that AT&T is the only DSL provider in the city. The other alternative is Cox Cable which is likely worse. Wireless is too expensive. So much for anti-monopoly policies!
    spoted

    Leo 11/25/11 6:30PM
  • Tried to return a charger to a local store, said they could not return any accessories. Showed them the receipt which said they could return accessories and still they denied my money. To anyone reading this DO NOT buy items at AT&T stores, they are overpriced and can't even deal with their customers forwardly

    Anonymous 11/22/11 4:12PM
  • customer service is horrible!! we had 3 different internet installation appointments and they missed every single one of them!!!JUST HORRIBLE SERVICE! stayed on the phone with them for over 3 hours because they wouldnt come and told us to set up our internet on our own!!!! LAZY! DONT GET ATT INTERNET!!

    Anonymous 11/21/11 11:47AM
  • WOW !!! I recently ordered ATT internet abd phone with the dish tv. So far only the tv is working!! Outrageous charges to "fix the wiring". Left camcast for bad service!!! What have I done now??? Whats up with poor service anyway!!! Charge a ridiculous price and get nothing!!! Very frustrated at this pointy!!!

    Anonymous 11/21/11 8:03AM
  • Problem is that there is just one number to call, and it is impossible to speak to the same customer service representative as the one who said she will take care of the problem. This an extremely bad system. I will file a complaint to FCC.

    Anonymous 11/18/11 10:14AM
  • 800-422-0499. 800-422-0499. 800-422-0499. A few days after filing an online complaint with the Texas Public Utilities Commission,I called the PUC at 512-936-7000 to request a number at AT&T to talk with a person with actual authority to deal with my concern (as opposed to the customer service drones, who are useless). The PUC operator confirmed my identity and that I had a complaint against AT&T on file, and only then gave me the number of AT&T's "executive office," 800-422-0499. She also mentioned that she was logging an entry in the PUC database recording that she had given me that number. Obviously the political influence of the utility companies in Texas is such that the PUC is very restrictive about releasing that telephone number, but at least there is a way to get it. I called the number and a person answered that line "AT&T, Office of the President." It is not really the office of the AT&T CEO, but is a department of actual troubleshooters to deal with customers who have taken their issues to the PUC. The person who took my call to that number was intelligent, motivated and apparently empowered to actually deal with my multifaceted issue. He made various calls to different AT&T departments, putting me on hold, though, so I could not hear what was actually said. In any event, he got results. I expect that AT&T changes that number periodically as it gets out to the public, such as through postings like this, but hopefully it will be good for a while.

    Froggy 11/18/11 1:44AM
  • At&T it a ripp off they disconnect you just to charge you a extra 40 dollars per line when the bill is only a few days late. I will be going back to verizon when contract is up due to they charge $295 per line to cancel contract

    Never again 11/17/11 12:32PM
  • Bad customer service. Very Long time on the phone to get a manager. Since 8 am is now 11:30am. And AFTER SEVERAL CALLS: NO ISSUE RESOLVE JET internet U VERSE.

    JA 11/16/11 9:36AM
  • I'm starting a facebook page to organize people who are having trouble getting AT&T to listen: http://www.facebook.com/pages/I-had-a-bad-customer-experience-with-ATT/212652782089274

    Never combine billing with AT&T. It caused so many billing problems with the cycles overlapping that my cell phone kept getting cut off. Each time I would call and they'd say there would be no reconnect fee because of the combined billing problems, and each time they went ahead and charged me one. So I got mad and shut off my DSL service, since I was still under a cell contract. Then they had all kinds of billing problems due to the services being uncombined. Later that year a collections agency starts calling me because they got sent $173 in bad charges. No one at AT&T could find them but the collection agency said they were from internet charges which made no sense because it was only $30 a month. I disputed the charges but they said they were upheld. A year later AT&T tells me they are wireless charges though the wireless people repeatedly told me it was dsl charges. Now the people who can fix it can't see the charges and the people who can see it can't fix the charges because they belong to the department that can't see the charges... Seem like a problem? WOW.

    Anonymous 11/14/11 8:39PM
  • The service, not even lack of service, non existence from ATT wireless is beyond apprehensible. No one likes to complain, it truly is a more unbearable than the actual issue itself, but there are limits.

    I was just on the phone with ATT customer care, transferred 5 times and a total of 106 minutes. The last two transfers were to people who only spoke spanish. I see that ATT policy is to just wear the customer down. My issue is still unresolved and I feel that there is nothing economically I can do until my contract runs out and I go to a competitor. In a day and age where corporations have no heart and just take advantage of their customers and their money. ATT is the Platinum leader in the attitude that business have 'you are lucky I am here to take your money'.

    I can go into great detail of the 106 minutes of frustration, of which you probably do not want to read and I do not want to write.

    30west 11/13/11 2:59PM
  • Spent 2 1/2 days trying to resolve a couple minor issue was even trying to upgrade service. Good luck trying to find one person to resolve multiple issues. Second day spoke to over 16 different (that was when I stopped counting) reps in various departments - never got my issues resolved (came close one and them got disconnected) had to explain the issue each time I spoke to a new rep any attempt at asking for a manager was futile as I would either be put on hold or hung up on. Sales office reps pic up within 15 seconds but call customer service and don't be surprised if you have to wait 20 minutes or more depending on time of day. What happened to service after the sale. Apparently AT&T no longer believes in good customer service.

    Anonymous 11/11/11 6:17PM
  • I recently switched to AT&T from Sprint, and find AT&T as bad as or even worse than Sprint as of four years ago, when it was known for terrible services.



    I registered my phone in FamilyMap. I was once satisfied because it worked as well as Sprint's FamilyLocator. I also received messages to confirm my registration.



    But next morning it stopped working. I tried to sign in with the registered phone number and password, but the system did not let me in, with the error message "The phone number or password you entered is incorrect. Please try again." I thought I might somehow forget the password, so clicked the "Forgot your password?" link. I entered my phone number and clicked "Submit". I was shocked to see "The number you entered does not match an existing account," indicating that something invalidated my registration in FamilyMap. I was still able to login on my online account management, however.



    So I contacted AT&T, starting from "Chat with Tech Support", which was a big mistake. This is because the guy who responded was so slow understanding the situation, and I was not sure the problem was reported to the right department, after spending an hour chatting with him. So I had to call the general number 1-800-331-0500, asking for technical support. I had to explain the situation to multiple representatives (taking another hour), because they were generally too slow to understand the situation. At the end I asked for a manager, and I probably got hold of one of them. He was indeed different from those who took my earlier calls, trying to do various diagnostics, which were probably irrelevant, however. After more than an hour with him, he finally transferred me to another technical department.



    The person I dealt with sounded like he understood the nature of the problem, but could not fix it right away, even after I complained that I should not have spent several hours without seeing immediate resolution. Anyway I gave up for the day. But next day I was pleasantly surprised to receive messages saying I can use FamilyMap. I confirmed it, and told the customer service that the case seemed to be closed.



    However, this did not last long. Next day, it stopped working with exactly the same symptoms as two days before. I was so tired to explain all this that I had to be blunt to the last person to take my call at 1-800-331-0500, requesting that she should study the nature of the problem using the information which she should have on her computer monitor or elsewhere -- I would be surprised if the record of my case had not been archived. As expected, the problem still persists. I wonder if AT&T FamilyMap works at all right now.



    My suspicion is that my account somehow got screwed up initially, and that even after somebody fixed it the problem comes back next day because of the problem with original registration. But how will AT&T repair the problem permanently? I assume that there are a handful of competent engineers/technicians who thoroughly understand how things work and how they can prevent possible glitches from causing fatal problem -- the advertised functions not working --, but how can an individual customer contact such professionals?



    This is a critical problem. Why do we have to bother speaking to untrained customer service reps and giving them the same information over and over again? This is very similar to getting computer problems fixed at Apple stores, where there are layers of shop attendants hanging around, but only those called "genius" really understand hardware/software problems, and it is much more efficient to go directly to them (of course not all of them are real professionals), skipping others who may be labeled as "technical" but should actually be labeled as "sales".



    Anyway, this is really a frustrating situation. Does AT&T management see these posts?

    halocme 11/11/11 12:45AM
  • Dear Customer Service,

    Please Read in its entirety and feel free to share up and down your chain of command.

    AT&T ENTRAPMENT AND POOR CUSTOMER SUPPORT & BILLING INJUSTICES

    After 8+ years of Metro PCS and converting to a company that paid for my AT&T IPhone 4 I was initially excited about all of the apps and capabilities. However, after getting laid off due to tough economic times, I opted to purchase a phone of my own in an effort to quickly regain my employment status. I decided on opening a new account on my own with AT&T Wireless purchasing the same IPhone 4 ($99). As I looked at the plans the sales rep repeated told me that 99% of people do not go over the talking minutes I opted for the unlimited text and data plan and the standard 500 minute voice plan. He told me the bill should be around $115 per month.



    To my surprise and 1 month later I received a bill of $423.00. When calling in to dispute it and willingness to pay up to $200 due to only receiving unemployment benefits of $494 a month the rep was not to caring for my situation. With a full rent, car, bills, and family to support the rep told me, that I can either reduce the plan to the minimum, but it will keep accruing each month due to the fact I was still under the contract. This was all new to me coming again from Metro where off meant off but no longer being billed. The other option that was given was to cancel the service but receive “an early termination fee” of $315 plus dollars in addition to the $423. I was stunned.



    I explained that the overages may have been caused to being on hold with the Florida Unemployment office several times (during business hours 8am – 5pm) and not being able to get through multiple times, but that I rarely talked on the phone as I was more of a text person. He still did not care.



    Talk about an Ultimatum: "Continue to pay a bill that I wasn't receiving service while being unemployed and simply hope I would regain employment or to cancel and get assessed an early termination fee and pay an even larger bill that I already could not afford $780."



    Due to still not having employment luck, one month later I received the cancelation bill anyway moving my bill to $780+ and finally, 3 months from the date of losing my job in July 21st a third bill came in from a collections agency stating I now owed $930+. Just think; I owe all of this money for only 1 month of service.



    Talk about sticking it to you when you are down.



    Now I may not be the CEO of AT&T but common sense tells you that there should be some type of hardship programs within the AT&T billing structure especially in today’s difficult economic climate. It reminds me recently of Bank of America trying to charge an additional $5 for using our own money. Well, I am sure you all saw the multi-million dollar lawsuits that BoA lost and had to settle out of court and because of their greed bad publicity followed forcing them to quickly back track from the $5 fee debacle.



    AT&T should realize that any simpleton could see that when something looks fishy, talks fishy, and smells fishy, then it probably is fishy business. I could easily see all of the Wall Street picketers quickly changing their attention to overcharging telecommunication companies like AT&T and lining their home sidewalks and front offices irate and full of dissatisfaction of poor business practices.



    Last week, I did have one AT&T Rep initials R.L. sympathize with my situation and reduced several fees and told me to pay $290 before November 14th. When I called back yesterday, November 9th (after receiving my last unemployment check as I finally returned to work on Nov 7th) to pay the $290 on November 9th, three different reps told me that they could not accept the offer R.L. gave and that I still owed the near $600+ dollars. The Customer Care Manager said she could get it to $304, but said that even paying that did not guarantee the phone service would be turned back on as I was subject to yet a 2nd credit verification check and that I may have to pay a deposit which could range anywhere between $50 - $700. I only had $289 in my account and wasn't willing to give that up without knowing my phone would be on, especially because I still haven't come close to receiving my first paycheck from the new job (Dec. 1st scheduled paydate).



    Wow, more fishy business. When I informed them that because of my 3 month job loss that my credit may not be the best due to juggling bills and recently doing a short sale; yet again there was not an ounce of sympathy or empathy from the Customer Care Manager - initials B.O. Funny thing is I bet they went back to the one rep that offered to help me and probably reprimanded her as I now begin to understand the AT&T’s work culture “Do not help at any cost.”



    When I asked what would happen if I didn't pay. She said the account would remain cancelled, additional collection fees would incur, and credit would continue to be negatively reported.



    I truly felt trapped by AT&T's corporate web of entrapment. It was a lose, lose, lose situation no matter how you put it.



    What would you all do?



    One thing I would share with AT&T's corporate practice is something I learned in more first MBA course "Business Ethics” Paraphrased, "Never conduct business in a manner you would be ashamed to see reported widely on national television, news, etc." Well, I am confident that it won't be much longer until I see AT&T being reported for unethical business and billing practices, probably aptly entitled "Entrapment."



    Sorry for the long read, but I am sure there are hundreds if not thousands of you who are in this category or knows of someone who is? I don’t wish this on anyone, but know that it could quickly be you and that AT&T does not have your back and does not look like it is working on any financial hardship programs to assist its customers.

    I personally could think of several reasonable hardship programs that they could implement. How about instead of continuing to bill you while your service is off or threaten an early termination fee to offer to temporary suspend service until you resume work (up to a year at least) and simply re-activate once you are ready). However, it appears as though AT&T simply wants to milk every penny out of you and negatively impact your credit while doing so.

    Lastly, after 5 conversations with 4 different AT&T Wireless reps and 1 Customer Care Manager, all except 1 took notes and I had to re-explain my situation numerous times. The one (R.L) who did take notes, clearly verbally verified the amount I owed before November 14th of $290 at least 5 times before hanging up with me. Unfortunately, the Customer Care Manager (B.O.) said that she never wrote the amount down (More fishiness, I say). Funny, thing is that as I returned to work this week, my wife, Brenda Cummings just tonight called to re-activate her phone and had all of her notes of the arrangement that was previously given to her. Obviously, while I was not working she too was forced to juggle her bills in order to take care of the necessities, light, water, food, internet (yes, internet was more important the phone because I needed to apply for jobs and I used my parents home line on my resume and traveled their whenever I got word of a company calling back). She told me that they attempted to ask her for an additional $100 and said that the notes were not given. However, when being transferred to the billing department they said the notes and amounts were written and that they don’t know why the reps didn’t see the payment arrangements that were clearly discussed (once again more “Fishiness”).

    Do the reps make commission on bills or something? Whatever happened to the customer is always right? Whatever happened to honor the payment arrangements of your co-worker whether it was their mistake or not? Funny thing, I was willing to pay the $290 but still couldn’t understand paying $290 for just 1 month of service. Ridiculous!!!



    Willing to work with you all, if you are willing to work with me.

    Respectfully,

    Ian Cummings

    Account # 287240279473

    C: 786-413-5235

    Parents Home: 305-252-1096

    Anonymous 11/10/11 8:12PM
  • AT&T ENTRAPMENT AND POOR CUSTOMER SUPPORT & BILLING INJUSTICES
    After 8+ years of Metro PCS and converting to a company that paid for my AT&T IPhone 4 I was initially excited about all of the apps and capabilities. However, after getting laid off due to tough economic times, I opted to purchase a phone of my own and open a new account on my own with AT&T Wireless purchasing the same IPhone 4. As I looked at the plans the sales rep repeated told me that 99% of people do not go over the talking minutes I opted for the unlimited text and data plan and the standard 500 minute voice plan. He told me the bill should be around $115 per month.

    To my surprise and 1 month later I received a bill of $423.00. When calling in to dispute it and willingness to pay up to $200 due to only receiving unemployment benefits of $494 a month the rep was not to caring for my situation. With a full rent, car, bills, and family to support the rep told me, that I can either reduce the plan but it will keep accruing even though the service was turned off or simply cancel and receive an early termination fee of $315 plus dollars in addition to the $423. I explained that the overages may have been caused to being on hold with the Florida Unemployment office several times and not being able to get through multiple times, but that I rarely talked on the phone as I was more of a text person. He still did not care.

    Talk about an Ultimatum: "Continue to pay a bill that I wasn't receiving service while being unemployed and only hoping to quickly receive a new job or to cancel, get assessed an early termination fee and pay an even larger bill that I already could not afford $780."

    Due to still not having employment luck, one month later I received the cancelation bill anyway moving my bill to $780+ and 3 months from the date of losing my job in July 21st a third bill came in from a collections agency stating I now owed $930+. Just think; I owe all of this money for only 1 month of service.

    Talk about sticking it to you when you are down.

    Now I may not be the CEO of AT&T but common sense tells you that there should be some type of hardship programs within the AT&T billing structure especially in today’s economic climate. It reminds me recently of Bank of America trying to charge an additional $5 for using our own money. Well, I am sure you all saw the lawsuits that BoA has had to settle on and how it has quickly back tracked out of that $5 fee debacle.

    AT&T should realize that any simpleton could see that when something looks fishy, talks fishy, and smells fishy, then it probably is fishy business. I could easily see all of the wall street picketers quickly changing their attention to overcharging telecommunication companies like AT&T and lining their home sidewalks and front offices full of dissatisfaction.

    Last week, I did have one AT&T Rep initials R.L. sympathize with my situation and reduced several fees and told me to pay $290 before November 14th. When I called back yesterday, November 9th (after receiving my last unemployment check as I finally returned to work on Nov 7th) to pay the $290 on November 9th, three different reps told me that they could not accept the offer their colleague gave less than a week ago and that I owed near $600+ dollars. They also said I owed that even if I paid the 4600+that it did not guarantee the phone service would be turned back on as I was subject to yet a 2nd credit verification check and that I may have to pay a deposit which could range anywhere between $50 - $700.

    Wow, more fishy business. When I informed them that because of my 3 month job loss that my credit may not be the best due to juggling bills and recently doing a short sale, however, yet again there was not an ounce of sympathy or empathy from the Customer Care Manager - initials B.O. Funny thing is I bet they went back to the one rep that did understand my situation and offered to help and probably reprimanded her as I now begin to understand the AT&T work culture “Do not help at any cost.”

    When I asked what would happen if I didn't pay. She said the account would remain cancelled, additional collection fees would incur, and credit would continue to be negatively reported.

    I truly felt trapped by AT&T's corporate web of entrapment. It was a lose, lose, lose situation no matter how you put it.

    What would you all do?

    One thing I would share with AT&T's corporate practice is something I learned in more first MBA course "Business Ethics” Paraphrased, "Never conduct business in a manner you would be ashamed to see reported widely on national television, news, etc." Well, I am confident that it won't be much longer until I see AT&T being reported for unethical business and billing practices, probably aptly entitled "Entrapment."

    Sorry for the long read, but I am sure there are hundreds if not thousands of you who are in this category or knows of someone who is. I don’t wish this on anyone, but know that it could quickly be you and that AT&T does not have your back or any available programs to assist you. I could think of several (Temporary suspend service until you resume work (up to a year at least) and simply re-activate once you are ready), but AT&T simply wants to milk every bit of money out of you and negatively impact your credit while doing so.
    Lastly, after 5 conversations with 4 different AT&T Wireless reps and 1 Customer Care Manager, all except 1 took notes and I had to re-explain my situation numerous times. The one (R.L) who did take notes, and clearly verified the amount I owed before November 14th of $290 to me 5 times before hanging up was there but the Customer Care Manager (B.O.) said that she never wrote the amount down (More fishiness, I say). Funny, thing is that my wife just tonight called to re-activate her phone and had all of her notes of the arrangement that was previously given to have her service re-installed. She told me that they attempted to ask her for an additional $100 and said that the notes were not given. However, when being transferred to the billing department they said the notes and amounts were written and that they don’t know why the reps said they didn’t see it the payment arrangements that were clearly discussed (once again more “Fishiness”). Do the reps make commission on bills or something? Whatever happened to the customer is always right? Whatever happened to honor the payment arrangements of your co-worker whether it was their mistake or not? Funny thing, I was willing to pay the $290 but still couldn’t understand paying $290 for just 1 month of service. Ridiculous!!!

    Good luck and if you are an AT&T manager, feel free to contact me as I will be awaiting an apology anytime of such poor service and treatment. Also accepting lawyers willing to fight these injustices should an attorney see the mayhem and unethical practices that AT&T’s billing, contracts, and so called customer service reps are unleashing on its customers.

    Ian C.


    Lastly, I'll say this, "Great Phone, but terrible customer service work ethics."

    Ian 11/10/11 7:14PM
  • I am extremely dissatisfied with the AT&T Co. Policy and customer service.
    We have been a customer for almost 10 yrs.

    My Blackberry which is my home/ email/ work phone continued to give me problems. C/S answer was to continue to take the battery out. (what kind of suggestion is that??)

    then When the back light went out completely while still under warrenty i have to wait for them to mail me one, (4 days still waiting!!)I have insurance on this phone and it is still under warrenty. I offered to just pay the insurance and get another phone..NO can't do that..OH but they will sell me an inexpensive phone so i can have one while waiting for my replacemnt! (how is that acceptable c/s)? Let me get this straigt... i can not pay the $50 of my insurance but i can buy another phone to so i will have one in the meantime???
    At This point i dont' even like this blackberry it is junk! However, i paid insurance long enough now for phones w/o useing it (i think we did once)!... I feel i should have been able to go in and just get another phone!

    I think this is totally rediculous for me to have to go without a phone email for days now..this is the worse customer service i have ever seen!
    I definately would not reccomend to anyone to use AT &T for a supplier. AWfUL!

    Donna Albin

    dmalbin 11/8/11 7:34PM
  • 11-7-2011, called to speak with Sales Dept as DSL Wireless had been disconnected. I seemed to get the ATT Phone Service support they transferred me to cust service for DSL Wireless Internet, I was disconnected, went through the same process again to speak with sales, spoke with Nina Frant ATT Rep, she kept me on hold for 20 min, came back on line I said I need to speak with Sales & Billing before they close, she put me on hold again for 20 min, a few min after 5pm she got on the line and said oh they closed. She then put me on hold again, I hung up. I called again to get someone else in customer service all of a sudden she is calling me ( this happened 4 times ), she then said let me transfer you. She, Nina Frant gave poor service, play games by not getting me to Sales & Billing before they closed and re-calling me several times. If you continue to have poor service or people like Nina Frant representing your company, you will loose sales.

    Anonymous 11/7/11 8:07PM
  • They promised me an Iphone sent me a pantech! I called them they lied.

    I went to walmart got a Droid, used it for a few months, discovered I barely had bars called Att and they laughed and hung up on me.
    Most of their employee's are from the ghetto, and they always want to fight never any nice words.
    Needless to say I ran back to Verizon!

    Att hater 11/5/11 5:20AM
  • I have a plan of 1400 minutes unlimited $149.99 plus my daughters line and I always end up paying $240.00 every month????? What's wrong with your company. Where d' hell all this extra charges come from. I left and I only pay $40.00 every month only with another company. If you are still with at&t you must have a lot of money and time because the customer service is horrible.

    old service 11/4/11 9:38PM
  • I've had it with ATT UVerse!!! I have tried to resolve the issue of NO phone, No internett, and NO TV for almost 2 weeks. I have done the Troubleshooting just as directed several times. Still no connection. And Yes, I have paid my bills on time every time. I finally got to speak with someone live today. He informed me that unless I was home now I would be charged for sending someone out to fix it after work. All this for $160/month for basic services. I am going to start finding the alternatives to this terrible service---like a new company.
    Lyn H, Grand Prairie, TX

    Evelyn 11/3/11 8:51AM
  • When I bought my phone the guys did nothing to port my contacts over. He tried once and told me to do it. When I called Customer service they were rude, easily offended and unwilling to help. You have to get a manager to get a curtious individual who is happy to help you.

    Mobile1 11/3/11 7:23AM
  • At&T turned off my phone by mistake then they wanted to run a credit report to turn it back on. I said are you kidding evertime they run a credit report it lowers your score 12 points. No wonder everyone is leaving At&T I was on hold for almost two hours to get my phone back on.
    I think it is time to try Verizon

    crsmac 11/1/11 4:33PM
  • WARNING:

    RE: PRE-PAID CELL PHONE TIME THIEVES...I CALLED YOUR CUSTOMER SERVICE ON OCTOBER 28, 2011 REGARDING A CHARGED TO MY PRE-PAID CELL PHONE NO. (818)854-0300 ACCORDING TO YOUR CUSTOMER SERVICE THE CULPRET IS mbLOX(Mobil) that charged my phone $9.99 WHAT KIND OF "ILLEGAL CHARGE" IS THIS? TODAY OCTOBER 31, 2011 AGAIN I RECEIVED A CALL FROM A CERTAIN "UNKNOWN" THAT LEAVES NO MESSAGE EXCEPT A "BEEP,BEEP, BEEP AND MY PHONE WAS CHGARGES $.25 CENTS AND $.59 CENTS!!!THIS STUPID TIME THIEVES MUST BE STOPPED...I WILL NOT ACCEPT CALL CHARGES FROM: 1. UNKNOWN CALLERS
    2. VOICE MAIL THAT ONLY HAS A
    BEEPING SOUNDS
    PLEASE BLOCK UNKNOWN CALLERS TO OUR CELL PHONES AT:
    1. (818)854-0300
    2. (818) 802-2366
    IF THIS WILL NOT BE STOPPED, WE WILL FIND THE CULPRETS WHO ARE ENGAGED IN THIS
    TIME STEALING AND THEIR PARTNERS IN THIS PRE-PAID CELL PHNE "TIME THIEVES"

    PLEASE BE GUIDED ACCORDINGLY...WE HAVE OUR SUSPICION...

    CELLPHONE PRE-PAID TIME THIEVES 10/31/11 7:54PM
  • I just spent 1 1/2 hours on the phone with AT&T, being transferred no less than 11 times (from Wireless, to home Phone, to Accounts Receivable, to Wireless, etc.). So here's my story...over 1 month ago I added my son to my account with a new iPhone. As part of the process, I was asked if I would like my AT&T accounts consolidated into one bill. I agreed. I watched as the AT&T store representative completed the work on the in-store computer, after which he gave me a printout with my new consolidated account number (which was my home phone account). He told me to make sure that I change the account number if I used online banking as I would no longer receive bills under the mobile number account. Sure enough, the next month (10/2/2011) I get a bill under the home phone account and pay promptly pay it and I receive no further mobile account bills. The day before yesterday I get a message...which notes that my mobile account is now $270+ past due. Miffed as I was, I went ahead and paid the $270+ bill as both of my children were traveling out of town and I didn't want any problems. Today, all of our mobile phones (4 of them) are cut-off by AT&T. When I called, the automated attendee acknowledges the payments received by AT&T and asked if there was any additional reason for my call. I was on the phone for over 1 1/2 hours, transferred from dept to dept and back again to the very same depts (different people of course)...I even was transfered once to the SouthWest customer service center (though I live in the SouthEast). Come to find out the accounts were never consolidated (though I never got another mobile account bill), and my home phone account had over $350 credit in it. At 5:30pm, I was asked to fax a copy of the cleraed online banking payment (that AT&T already acknowldged they received and processed) in order to get the mobile phones turned back on. I asked 7 seperate times if I could speak to a Manager...never connected to one. AT&T provides the absolute worst customer service of any services I use (internet, cable TV, etc. I still don't know whether I have consolidated accounts now or not, or whether I will be receiving (once again) separate bills (or not)...sure glad I didn't pull the trigger on U-verse.

    Stretch 10/31/11 3:59PM
  • I have been with at&t since the switch over and some of the charges are simply "stupid" there is a $5.00 charge on your account to pay your bill in their store. Am I the only one that thinks this is really dumb!

    IdahoATTUser 10/31/11 1:10PM
  • Morons. I have had to call three times to transfer my number to a new provider. Each person I spoke with gave me a different answer. The reps are nice at least but I'd rather deal with an a** who actually knows what s/he is doing.

    Anonymous 10/29/11 10:20AM
  • AT&T cell phone service is despicable. They have robbed me, lied to me, cheated me, and treated me badly. My contract is up in June, but I think it would be worth the $160.00 bucks to dump them as they have used every trick in the book to raise my bill. They have added on charges for things I did not want. They have made up bogus stories about my minutes running way over. My kid only makes about 15 calls a month because he texts. They told me that he went over the calling limit by over 100 calls. My kid say AT&T can go to hell. My husband calls them worse than horse thieves, and as for me they can KISS MY ROSEY RED...........A

    Sugar 10/27/11 3:45PM
  • AT&T Uverse and DSL sucks! There post sales support which includes billing and technical sucks. The hold time and customer service sucks!!! The CSRs who are based overseas sucks!!!

    It is not the employees fault, however lack of training by AT&T management should be held responsible.

    I am never switching to AT&T or any of its VARs and Resellers. I' am advising anyone who is looking into AT&T should think twice. Only become a subscriber if you have alot of time and money on your hands.

    playaprat 10/27/11 8:40AM
  • AT&T over charges for their services. I finally get fed up with their internet service and left. AT&T owes money and I can't get this resolved. Why do we have to pay on time and they can hold my money for over 90 days. Then if you don't get your refund you are told send a letter with a copy of your check on both sides from you last payment? What? AT&T knows they owe the money. I always paid on line...how do I resolve that issue?
    Disappointed in AT&T altogether. I have my cell phones with AT&T now. Believe me when this contact is over my relationship with AT&T will be over. What poor service to a long time loyal client. Fed Up in Dallas

    Anonymous 10/26/11 7:21PM
  • Wow so I'm not the only one with a problem with customer service...All I wanted to do is get info on a broken holder for my I-Phone and it took an act of congress just to get a sales consultant to help me in the store. This Fayetteville location has the wrost service ever they are rude unapproachable just plain old nasty and to think we pay all this money to keep jobs for theese people.I will do all I can never to go back to that location EVER. AT/T we do have other phone services with far better rates.. N Payton

    Anonymous 10/25/11 5:23PM
  • i could not find a telephone number our their website and it caused my a lot of time. How strange a phone company would not post their number on the home page.

    I am dropping AT&T and switching to Verizon.

    Jean Dennis 10/24/11 4:22PM
  • ABSOLUTE WORST SERVICE EVER!!!

    My wife and I were tired of our iPhones somehow racking up services in excess of $ 200/mo, on our $149.99 plan and realized we don't need all the add-on features, so we downgraded to tiny phones that are not "smart." We didn't have texting or a data plan, but were somehow getting charged $200/mo ANYWAYS!!!

    We contested this, and they actually refunded us a little -- after SEVERAL HOURS of our time... hardly worth it, but it's also not worth these thieves getting away with manipulating the system. I've never in my life spent so much time correcting such unprofessional "service" EVER!! We've had to correct them on our bill nearly every month... just sickening.

    My advice: NEVER use this service if you do not plan on following up on their constant mistakes... or deceptiveness, what have you...

    ABSOLUTELY TERRIBLE!!

    Anonymous 10/24/11 10:34AM
  • at&t customer service is the worse! they disconnected my lines because they failed to record the changes in my bank account information, and when i tried to turn it back on they told me i had to pay two months worth of bills. I attempted to make a partial payment and they denied- saying i had to pay in full. it took me two weeks to come up with the $500 they wanted to turn my phones back on, and by the time i payed it they had cancelled my lines! mind you it was only two weeks! they re-ran a credit check (which is illegal to do within 90 days of service cancellation, not to mention i did not permit this) and told me i had to pay 300$ deposit per line! This company is nuts! I've been on the phone for 20 minutes trying to figure out what's going on, and i've been on hold longer than i've been talking to the rep.

    at&ts the worse 10/24/11 8:12AM
  • The most frustrating and disappointing services. It is a shame they are in business. I only had the DSL service since June 2011 and so far I have called at least 10 times promises to fix and help but nothing happens. False promises equates to extremely poor service. There need to be a company that really do what they say and live up to their promises and to put this company out of business for good. They need to go back to the drawing board to figure out what it means to provide service.

    Anonymous 10/23/11 10:02AM
  • This is the absolute worst Customer Service EVER!!! Have Had my HTC for only a few months and the entire operating system crashed, well I have insurance on the phone and it is eligble for replacement under the warranty. I have been through the warranty replacement trouble shooting and 3 times now have been told they are sending me a replacement phone and after 2 weeks still have no phone. When I called this last time they told me they have no record of my previous calls for warranty replacement. I've been with Att since it was Cingular and honestly I'm ready to throw the phone through the Window of my local ATT store.

    Anonymous 10/23/11 8:23AM
  • Worst customer service experience I have ever had. Paid my bill by ACH fund transfer, as I have been doing for about 8 yrs., received confirmation number from AT&T. I week later bill shows past due. Customer service claimed the transfer was refused because they couldn't find account. Could not reach a human with capability of emailing, or writing, a statement saying that payment would not be re-submitted if I made a new payment. Paid home phone at same time as wireless, and it was properly credited.

    Anonymous 10/22/11 8:10AM
  • I am very disappointed your services at the customer care center, I been with AT&T for at least 16 years never switch to another provider every 2 years I upgrade 3 phones and no problem to unlock my phone because I travel a lot. I had called on sept 22 to unlock my phone , the manager said ok but the unlock number is not available and ask me to call end of oct. So I called my answer is you are not qualify. Now I am pretty upset. Thank for your attention
    Vivian 408-332-2082

    Anonymous 10/21/11 7:11PM
  • My ATT wireless was seperate from ATT U-Verse and then I bundled. In April, I decided to unbundle wireless from U-verse. Billing cycles differ so I was confused about a charge that I thought I paid under U-Verse. Wireless was showing the amt as past due. Called ATT U-Verse and wireless several times to resolve charges. Meantime, my July bill was becoming due with wireless under a contract due to expire July 28, 2011. Current charges were due 07/05/2011, but Wireless suspended my wireless phone prior to 07/05/2011, without warning, because of disputed past due charges. The total bill was under 350. They also added an early termination fee even though I could have met my contract requirements by 07/28/2011. Now ATT wireless has given my account to a collection agency, paypalisides.com and the the balance is showing as 1104.22. That is about 2 times the original balance including disputed charges and early termination fee. Of course, I believe my account should never have been terminated and I do not intend to pay the collection agency. I have been an ATT customer for over 30 years but I feel ATT has no respect or regard for faithful customers.

    YouKnowMe 10/21/11 4:20PM
  • I've been a customer of AT&T for over 6 years, never been late on payment, always have been happy with my service...until now. last month I made some minor changes to my account, not the plan, just features. Prior to these changes my upgrade date had pviously been Nov, 2011. Now they're moved to Feb, 2012. On the second call to customer service I was told that they didn't usually change these dates unless the plan was changed but after reviewing my account she informed me, just like the opperator of the first call, that the change had been made, "there's no guarantee on upgrade dates" and that it "can't be reversed". I had looked forward to changing phones in Nov. and upgrading my plan with a data package but now am unsure; I may just change carriers. When theere's a reason I can usually understand and accept it but "because" is not a reason. I will attempt one more call before I give up, but I'm now beginning to understand why ATT customer service is so pourley rated.

    Robert 10/20/11 7:15AM
  • I wasted my time three times calling AT&T services. They say how can I make your day wonderful but it seems they just waste my time in routing the number and make me wait and then automatically cut off. Never had any positive experience, except some of the employees are very nice, knowledgeable and polite.

    Anonymous 10/19/11 3:41PM
  • At&t is the worst service ive ever had i was with cingular for 6 years then AT&T bought them dam i talked to at& t for a long time over this issue they told me there would be no change in any way there liers and theives why in this poop (country america) i am now not pround of!
    can these company steal money out of your pockets! if you mess up they make you pay you wait on the phone your time and time is money but instead of fining them they charge for breaking contract because they refuse to give service that you purchase and this goverment back the crooks intercourse off AT&Thiefs!

    i hate att 10/19/11 1:43PM
  • Felt I had to let you know what just happened. Called to figure out why my husbands cell phone, 707-696-7877 was being charged for a data plan, it is not a smartphone and we never ordered a data plan. First customer service rep said he showed the phone as a smart phone (A Sony Erikson!)and that all smart phones must have a data plan. He would not look into the history to see that it is/was not. I asked to speak to a manager, she quickly found out that it wasn't and offered a 3 month credit, so cool right? No she put me back on with the previous rep. I could not believe how unprofessional he was. 1. He told me that he "really needed a break" 2. His computer was "so slow, I hate computer's, I just feel like shooting mine", 3. He doesn't "even have AT&T he's a believer in go phones". Then attempted to stop the data plan but in the midst said that then that phone "would not receive any text photos cause photos go thru the internet". 39 Minutes later, I told him he absolutely was not qualified to assist me (I know more than he does about cell phone operations) and asked to speak to the manager again, he would not transfer me, said it was his computer's fault, and stated that he could let me off the phone and he would take care of taking the data plan off that phone and applying a 3 month/$45 credit on our account. I sure hope so. To be honest with you I don't recall ever having an unprofessional call with an AT&T representative. This guy seriously needs some training or relocation! If possible, can you please see that the changes to my account did in fact post? This took place today 10/19/2011 @ approx 12:16pm-12:46pm. My account phone number is 707-696-7877.

    Anonymous 10/19/11 1:24PM
  • Premier online store hasn't been giving the instant rebate at checkout and you have to call in to have them give you the instant rebate and check you out. Beware I checked out before realizing that I didn't get the instant rebate and now my call gets dropped when I reach the 2nd tier premier customer support. They never call back even though they were given the call back number before call gets disconnected. I'm trying to reach our rep. but via his voicemail advises callers to call his manager, who I have left a message for the past two days and no call back. I even tried calling his mobile number. I'll send an email and keep getting quotes from competitors. I'm getting the feeling that bankofamerica was giving me and it may be time to switch providers. It's a dog eat dog world and I got my milk bone underwear on.

    nothappy 10/19/11 12:27PM
  • Imtired of paying 40 a month for uverse and I keep getting kick off and called for service tech and he told me that I was paying for service that wasn't even in the area keep telling AT&T that and the just keep saying that we will send a tech out how about refunding all the money you ripped me off of

    Anonymous 10/18/11 3:41PM
  • I have been trying to get internet hooked up since the 12th- numerous visits and calls- no results!! Please help!

    kcajun 10/18/11 11:03AM
  • I called on 10-17-11 for emergency as my business is suffering because i can not use credit card for my customer. Today it is 10-18-11. AT$T has not send any body to fix the problem. Mini Subway 415-572-5727

    mini 10/18/11 10:24AM
  • Am 25 years old and AT & T is the worst carrier i've ever had in my life. I'am from India and I feel that the service in some of the carriers there is far better than what AT & T provideS. Its really appalling to see this in a customer friendly market like the USA. I have had problems with them all along. The recent case is that although I pre-ordered an iphone on the morning of the 7th of October, I've not got it yet. While my friends with other carriers have theirs already and they had pre-ordered even later than me. Apart from the fact that I was not able to do an online pre-order and I had to drive to the AT & T store and pre-order it. The only reason am sticking with them is that I'am in a family plan and dont want to part from the plan. A warning for all the prospective customers - Never go for AT & T until their customer satisfaction ratings improve. I hear they have been rated the worst in 3 consecutive years. Very Poor.

    anderson87 10/17/11 6:59PM
  • AT&T IS HAS SEVERAL CRIMINAL POLICIES AND HIDDEN ERRONEOUS BILLING TRICKS...THEY OVERCHARGED ME FOR THE BUNDLING PACKAGE(CABLE/PHONE/INTERNET) WHICH SHOULD HAVE BEEN $100 PER MONTH BUT INSTEAD I WAS PAYING BETWEEEN $300 AND $400 EACH MONTH AND THE CRAZY THING WAS I HAD BASIC CABLE CHANNEL AND I NEVER USED THE LAND LINE PHONE...SO I HAD TO CANCEL THEIR SERVICE...NOW EVERY MONTH I GET A LETTER/AD FROM AT&T BEGGING ME TO COME BACK...NO MORE FREE RIDE AT&T...NO MORE...NOW I SLEEP BETTER AT NIGHT TIME

    UNKNOWN 10/17/11 5:54PM
  • this is by far the worst company i have ever dealt with in my whole entire life they take advantage of you i started new service and wanted to exchange my phone withing my 30 ontracts days they wouldnt let me they made me cancle my service pay a restocking fee and then i had to get a new contract n pay new activation fees and on top o f this i pre odered my phone and it hasnt come i call them bout it andn they told me well its gonna be 14 to 21 days and they had the nerve to tell me go get a go phone like wtf att&t is the worst phone comapny and has the worst costumer service ever it tmobile had iphone i wouldnt even be with this company they can eat bite a big one....

    Anonymous 10/17/11 5:02PM
  • Im tired of ATT, as soon as contract is up i will not be with them ever again

    Heres the story, im in a 1 year-term agreement in which im supposed to pay 14.99 a month, i have been paying it for a couple of months, then suddenly they overcharge me by 5 bux, its not that much i still call and they correct it. No problem done and gone. Next bill 10$ overcharged internet. call again they said ok np fixed your good now. Next bill 35DOLLARS THEY CHARGE ME FOR INTERNET ALONG WITH SOME LONG DISTANCE CALL THAT, is not even possible i call the straighten it out, EFF off ATT, (sorry for cussing) sick and tired of it, after AGAIN AND AGAIN they promised me that it would be fixed. will not be surprised if internet is overcharged next month

    /endrant (sorry for any grammatical erros, too mad to care)

    ATTFUCK YOU 10/17/11 2:16PM
  • Horrible customer service. Waited 1 hour and 30 minutes on phone to cancel wireless service and then call was disconnected. AT&T wants your business but will not be helpful in providing easy cancellation of service if you are moving. I will look for ANY other provider for wireless than AT&T.

    Anonymous 10/17/11 2:01PM
  • AT&T's loosely named customer service is so pitiful as to be nonexistent. Talk to 5 different people and get 5 different answers. You can spend anywhere up to an hour to an hour and half listening to recorded sales pitches and come away with nothing.

    I'm still trying to get a bill for service corrected. It wasn't what I requested, what I was promised by the sales rep, or what I was told the cost would be. AT&T is a nightmare.

    espy 10/17/11 1:44PM
  • received email stating monthly service charge did not go thru, wouldn't you think they would provide a link for the user to go in and make the necessary adjustment to allow online service to continue.

    Anonymous 10/16/11 4:16AM
  • I am a long time customer. I have wasted 45 minutes trying to pay my bill online. Every way I try to get to bill pay,it comes up in SPANISH? Are we still in th USA? I could have already driven to the store and paid. This is frustrating!

    pissed off 10/15/11 11:11AM
  • AT&T is WORTHLESS. I have been with them for years(corporate BB customer, requires AT&T).
    - Dropped calls.
    - Calls cannot be made (even in urban areas)
    - Piss poor customer service.
    - Uber slow internet.

    UGH 10/14/11 9:23PM
  • I have had to call monthly since november of 2008. Each rep is as clueless as the last. Programs you didnt sign up for? You betcha! Random upcharges? How could I do without! Worst. Phone company. Ever.

    Anonymous 10/12/11 10:04AM
  • This company is horrible to deal with. The tech support on the telephone is not very knowledgable or helpful. In addition I had to wait on the phone for at least 30 minutes to speak to someone that was difficult to understand and was not knowledgable about internet equipment. Basically this company is a nightmare. You are bounced from one incompetent
    to another and no one really cares although everyone is apologizes for your problem but they are unable to offer any solutions.

    Anonymous 10/10/11 7:54PM
  • I have been with AT&T for about 8 year's! I had a regular cell phone up till November of 2010! I never had a dropped call nor problem's with their billing or service! In November or 2010, I bought a Galaxy S phone that was supposed to be as good, if not better than the i-Phone! What a farce! I was told by the AT&T Consultant, that it would be the one to do all! I have had continuous dropped call's, Problem's with billing, and have tried for 10 month's to get an Employee Discount that apparently does not exist! AT&T has become the worst for service , Billing, and reliability! Hey guy's at AT&T if you would like for me to prove my point, come with me to work! It is so embarrassing to have people around you, who have Verizon, Sprint, and other's, getting a signal while my "Bar's" are DEAD! I can't even call my Wife or Kid's from the Breakroom, which is when I need service! If you want your money for a Bill can't you provide me with the service! I know that there is NO one working for AT&T that is throwing their money out of the window, for nothing! Why do you expect me to do that with your service! When my Contract run's out, you are GONE! Unless I see something seriously happening QUICK! I hate to see you guy's lose out because you dont know how to please your Customer's!

    UnHappy 10/7/11 11:38PM
  • I am currently on hold and have been on hold for 1 hour! Amazing...

    anger 10/7/11 9:57AM
  • Ugh the worst customer service ever! Can I please talk to someone who knows what they are doing, and someone that at least lives in this country...

    Anonymous 10/6/11 1:12PM
  • ATT&T_ disrespectful, inept , you-know-whats!For more than 2 years I have called them 7-8 times to stop mailing me at residence (I stopped service w/them in JUNE 2009 and so have NOTHING TO DO WITH THEM ANYMORE.Someone else gets that mail and it is another streesor to them, as they are elder and ill). The last 2 or 3 times I called ATT&T I spoke with a 'supervisor' the last one assuring me that it was finally taken care of. Another mail this week. I have no respect
    for them anymore. How many others are they doing that to?!

    No BS 10/5/11 12:15PM
  • 3 days trying to troubleshoot my Blackberry Torch. No one speaks fluent English, and several times while troubleshooting, they have disconnected, and then I have to start all over. I have only had the phone for 6 weeks, and only been with AT&T ONE month. I will not be renewing this contract. AWFUL customer service, technical support consists of RESETTING phone. I hate AT & T.

    ginuin27 10/5/11 6:25AM
  • I called AT&T to suspend one of the phone lines on my family account. The customer service rep took an hour and a half and caused me a lot of frustration. Initially, customer service was unwilling to suspend the line (rep was ill informed). Long story short after 90 minutes the rep said they will get it done and SUSPENDED THE WRONG LINE. I went to work the next morning with my phone suspended instead of the line that was supposed to be suspended.

    Kumar 10/4/11 10:05PM
  • I am currently at 317 N Cottage Grove Ave, Princeville, Illinois, and I have no service on my iPhone. I tried to talk my daughter into Att service and she told me Att have little to no service here in peoria il. The appears to be true since I have no service. Are you going to do something about this? Rastedron@comcast.net

    Bob 10/1/11 10:19AM
  • I've been having issues with my Blackberry Torch for over 3 weeks. I've called ATT at least 6 times. My issue has been "bumped up" to the engineers twice. Both times the engineers closed the call ticket with NO resolution. Two of the techs told me to call Blackberry and gave me a tech support number. The number they gave me requires a code to get an answer. When I called back they said that phone number was for in-house support only. I've gotten 2 new phones and still have the same exact issue, which is obviously with their network. When I called to cancel the one affected line I was told I would be charged the early termination fee. I argued that I can't use the phone and they basically said tough crap, you have to give us a chance to fix it. They've had over 22 days. Never ever ever again.

    loumarch 9/28/11 1:16PM
  • We have been with AT&T for years concerning our cell phone service. We had difficulty paying our bill and AT&T were willing to work with us including reconnecting the service and waving the reconnection fee. We were able to call and work this out within 10 minutes total. The gentleman who helped us with our issue was very friendly and offered us several options to resolve our issue. We are very pleased with the service and believe AT&T do care about their customers.

    LedMan 9/26/11 4:27PM
  • I can't call any cell number from my iPhone 4 with ATT cell service. It will either cut right off after dialing or says "All circuits are busy, please try back later." ATT, you really messed me up tonight!!!

    gr8song 9/24/11 9:38PM
  • Yeah what is up with the service. I kept trying to call and it would just hang up before it even rings. After that It just says SIM not recognized. and emergency calls only. its been happening for about 2 hours now.

    Doesn't matter 9/24/11 3:52PM
  • I had to google att wireless in order to get the customer service number to pay my daughters' bill. The att web page didn't list one and I didn't have her password. Wouldn't you think they could list the phone numbers without jumping thru hoops? Glad I have Verizon. They are exceptional in customer serice.

    Anonymous 9/24/11 8:22AM
  • I spent 5 hours online trying to upgrade my two phones and got nowhere. Chat with two different rep and they seem to know nothing. They both have to search for answers. It took an average 5 minutes for them to respond to each of your entry. Sorry, back to the website, I do not know how AT&T can do business online with this ordering system. First, the chat line rep say it will not do upgrade two phones at a time. Second, the instant rebate changes in the middle of the day. When I first logged in, with the instant rebate, the phone cost $0.00. After 4hr of unsuccessful upgrade, the instant rebate changes so the phone now cost $100.00. I called customer care and they said they could not do anything. They logged an escalation call and they will have a duty supervisor to call me back. That never did happen. I cannot go anywhere because I was worrying that when they called, I am not available to talk. The next day I call customer care again. I have to talk to a supervisor, and he said he have no knowledge of the instant rebate. He cannot do anything. That was the highlight of my experience with AT&T website. If I write all other thing that happened during my ordeal, it would take a couple pages to write.
    The reason I keep using AT&T because I get 25% discount on service via my company premier customer.
    I hope AT&T should test their web ordering system so it is easier to use and is bug free. The current system is just so junky.

    Anonymous 9/21/11 10:29AM
  • why does the att system keep going down? im here in arkansas and i have no system cant recieve or send text or calls and no arkansas hogs game this weekend due to the problem! grrrr!!! im so mad

    Anonymous 9/21/11 9:57AM
  • I am sooo frustrated with AT&T I can't stand it. AT&T bought out Alltel in May 2011 and our cell phones work work about 50% of the time if we are lucky. I have called AT&T so many times and nothing has been done about any of our concerns. I don't think I can take another day of AT&T, right now I can not receive or call out on my phone which is not unusal. Pretty bad I am paying a lot of money and my family can't depend on be able to use our phones (we do not have a land line). ALLTEL was great, never had a drop callin 6 years of usage. ALWAYS able to receive and make a call...living in same location. What is wrong with AT&T?

    photo 9/20/11 4:10PM
  • Today my att wireless phone no longer had service, along with my husbands phone as well. I called their "customer uncare" line only to be greeted by a woman with a thick east indian accent calling herself jenny. I had already been told that morning by someone else with this fantastic service that att shut down all the 2g towers in our area and you could not receive service without a 3g phone. I tried to explain that to jenny who was too busy arguing with me and ignoring what I had to say, I demanded to speak to someone in the US and she put me on hold for 10 minutes. She then came back and said there was not a supervisor avaliable, I once again told her I didn't want hewr supervisor I wanted someone in the US, this went on for another 10 minutes and I finally terminated the call and drove my very unhappy self to the att store at which point there was a 2 hour wait (the store claimed that att sent out 2 letters explaining this would be happening and laid blame on the customers stating that we all must have thought it was junk mail and ignored the notices) and it appeared that half the town i love in just ignored these letters. 3 hours and 2 phones and 130.00 later, I now have a working phone with a carrier I don't think i want anymore....

    SJ 9/19/11 10:12PM
  • 15 yrs ago I had Suncom service, which was bought out by BellSouth, bought by Cingular, then bought by AT&T. I cancelled service at the end of my 2-yr contract and waited for refund of my deposit. AT&T auto-enrolled me into a new, 2-yr contract, billed me for a top-of-the-line phone (that I never bought, agreed to, or received), rolled my deposit over, and THEN cancelled my account, leaving me with over $200 in unpaid fees (which I will never pay).

    A little over two years ago, my wife picked up AT&T service for a trip overseas so she could make use of Vodafone (AT&T owned company). She kept the service for 6-months, paid up the bill (which was outrageous, btw because they screwed up her plan and charged her out the rear for LD and overseas), paid the early termination fee, and thought we were done... (took nearly $3K to pay for 6-months of service, termination fees, etc.)

    Last month, we received papers from a lawyer where AT&T is suing us for $800 for unpaid bill, early termination fees for multiple lines (we only had one), and late fees + interest!

    Customer service is a joke... they can't even tell me the account number for this alleged bill!

    If you have AT&T, get out now, pay your bill off in full, and keep your receipts showing pay-off... you'll need it to fight a legal battle in a few years, I'm sure!!!

    Sad thing is... AT&T is banking on the fact that we probably don't have my receipts after 2 years (which we don't), and hiring a lawyer would be more expensive than just paying the extortion money! AT&T is the single, worst cell company in the world - billing, service, phones, customer service, everything!

    screwed_again 9/19/11 12:30PM
  • WORST CUSTOMER SERVICE EVER!!!! My "deal" was 14.95 a month and I get $80-90 bills. I had to call every month to adjust and after the third month they said they cant manually adjust the price anymore. Then they tell me to pay the the bill and I will get "credit" for the following bill. Half a year later I am still calling to fix the problem and I don't get my credit till the 8th or 9th month but its not the credit of the money I originally paid. At this point I am getting bills for 19.95 which is still not what my agreement was with them. The bill showed "credit" but again it wasn't my money that was owed to me. It was basically showing the retail price of the service which was 42.95 and my "credit" for the promotion price. After impatiently waiting to cancel this year long contract, the cancellation process was also a nightmare which I won't get into. Bottom line, DO NOT GET AT&T WIRELESS SERVICE!!! Don't be fooled by there bogus "promotions". You will eventually get robbed.

    Anonymous 9/19/11 12:21PM
  • I have been a customer for twelve days. They have been the worst twelve days of my 78 years on the planet. I wish we could talk to informed agents in the USA instead of incompetents in India and the Philippians. I wish to end my services; however, their technician "tore out" all of Cox's equipment. He also did not give us the courtesy of a "lessen" on how to work everything. Still cannot send mail on my outgoing server and am racking up bills with my Pantech Device from Verizon, because AT&T does not support outgoing Outlook Mail. What a screwed up company that got it's fortunes in America and is now outsourcing the profits to incompetents in other countries. SHAME on AT&T, by the way the "A" stands for America, or does it? Armen Tavy

    spacerman 9/18/11 3:00PM
  • This service sucks!! I have Sprint but everyone says AT&T is better well I know im not going to pay for a service that dont work most of the time no AT&T phone can call me cuz I can hear them they just cant hear me
    There service just sucks

    Anonymous 9/18/11 12:33PM
  • We have been a at@t customer for a number of years. We pay our bill on time. The service to our cell phones in mendota,Illinois is crap. We live 6 months in florida with no problems. We come home to Mendota and our signal is crap. Can't call anybody without worry about losing signal. We have talked to you people and you said they are working on towers in our area. How can you provide a service we are paying for greatly and not fix it. If you can't fix the service then tell us and we will look for some company that can. Very unhappy customer.

    Anonymous 9/16/11 3:29PM
  • I hate my A T & T Internet service I can't go on line without having to reboot my computer because of broad ban .When my contract is up i will go some where else
    for my internet service.




    Howard Carroll Jr.

    Anonymous 9/16/11 10:05AM
  • AT&T customer service doesn't exist. They sold me a phone, which THEY admit was only on the market for 3 mths because it is crap. Then after nine months of round and round with these guys they tell me I'm not eligible for an upgrade and they can't help me....oh and by the way your payment was due yesterday(which I had already mailed) and we haven't received it yet, so would you like to go ahead and take care of that right now? I told them I was done being jerked around and either they help me or I'm gone...basically all they were interested in was the payment...and I'm a very good customer never late or missed payments.

    meharp 9/14/11 7:31AM
  • The Worst most Horrible customer service ever These people pass one to different department charge you what ever they like .I could never talk to any person to give me answers never ever again will have service with them again horrible horibble customer service.
    Hate att.

    Anonymous 9/13/11 3:10PM
  • Att customer service and the overall company is so unprofessional and the service to resolve escalated complaints! I am starting here and I will end with BBB complaint! I advise all unsatisfied customers not to waste your time complaining here and hit them where it HURTS! The BBB. We have an account with 4 phones. We had trouble with all of them. We went to the Huntington Park 5833 Pacific Blvd. that customer service at ATT advised us to go to and have our phone shipped back to be exchanged at their cost. The customer service male latino heavy set on Saturday. Gave us a return slip with someone else's name on it! He did not even go in the computer and generate a return slip from our account. He went to the printer and gave us a return slip with someone else's name on it. A CLEAR VIOLATION OF PRIVACY! and had the nerve to tell us to cross out the name and put our billing info and name on top of it and send it in to make it worse he did not have tape to seal the box for shipping and asked us to do it! NOW the phone has been mailed to ATT and they can not track it or trace it with the proof RMA# that we have RMA#112366329 and can not pull up the number that they generated and see who or where the phone is. Now as we complain they ask us to pay $29.99 to have a replacement phone shipped out to us and they will reimburse us when they get the original non working phone is received at their warehouse! It has been since 7 days and the phone is still not documented as being received by ATT. They did nothing to resolve the issue. Now we have to waste precious time and gas to go back to the Huntington park store so we can get a nae and identify the ATT employee that gave us a return slip with someone else's name on it and form a BBB complaint! Customer service was called several times and instead of resolving the issue they are trained like robots to ask for money from the customer. Unheard of morally wrong and unprofessional! This is by far the worst phone company in the entire world! No we are going to get billed for a phone that we got a chance to use for two days before it had problems and returned it and they have no record of anything! I literally HATE ATT! Your a disgrace to America and to have your commercials on TV in which us customer pay for and you have nerve! NO i will go to the 5833 pacific blvd store and get the name of this guy and on to BBB for my complaint! It could have been resolved but they did not and now it war!

    extremely unsatisfied customer 9/12/11 2:19PM
  • Wouldn't it be nice if when they are working on the towers and your service suffers, that they give you a rebate for that time period. That would never happen because the customer is never right anymore... good business practices are dead.

    Anonymous 9/11/11 12:04PM
  • I just realized I'd been charged $30 extra for the past 17 months for the unlimited voice plan. When AT&T changed the cost from $99.99 to $69.99 for unlimited voice, they don't change it for existing customers and continue to bill you the old amount. I recently got it changed (towards the end of 17 month contact) and have asked for the $510 amount to be refunded/credited. This is ridiculous; they HAVE to change existing customers to a cheaper plan if they introduce one. The last time I checked owning a cell phone wasn't like playing in the stock market where you had to CHECK prices every billing cycle to make sure you were paying the right amount. They haven't promised a refund but I sure hope they do, else I'll be taking it to a whole new level.

    Namitha 9/10/11 1:37PM
  • Had horrible service all the way around!!! Had talked to several differnt customer service people over the span of a few months. Every one of them kept putting me on a different plan that was supposed to be for my phone. I was paying up to $140 a month just for texting and very limited phone calls. I also asked for insurance on the phone and never recieved that as well. I could not get any phone service at my house or anywhere near which was frustraiting! They told me there were several phone towers around me and that I should't have an issue. Well, I DID!

    Anonymous 9/10/11 11:05AM
  • for 5days: All 4 phones on my plan have been having problems calling out, we get a busy signal then the next min. it goes thru, then back to busy! i've called 4 times and no one has helped me. last called i was told they must be working on towers and theres no time frame to when it will get fixed! what kind of service is this? i've been a customer for years and i'm ready to leave! i'm paying for a service i cant use! and no one will take the extra step to find me help

    mstover 9/10/11 9:35AM
  • Haven't been able to access the online manage my account for wirless for two weeks. When I called last week I was told it was an att problem and they were updating it should be fixed in 24 hours. I received notice my bill was ready for viewing and payment but the same problem you can't type a password in the box. Can't pay a bill you can't view or make payment. It is time to get it fixed. I was online with a "live" rep only to get disconnected after holding on... when are you going to get the site up and running again?

    Anonymous 9/9/11 9:39PM
  • Placed an order a week ago took almost 2 hrs. Called me to confirm shipment and phone numbers. Then tonight I check and they cancelled my order, no notice or nothing. I call and then I get hung up on by a representative that could of cared less. Now I can't find a live person to save my life. Buyer beware. I will not peruse a contract through them because frankly their lack of concern bothers me.

    Fu at&t 9/9/11 7:53PM
  • Dear AT@T After you install your new service, next day everything crashed, we contacted your customer service, they told us, that the Modem is the problem, that they will ship new modem next day, that was last Friday 9/2/11, we have NOT received modem yet and today is Friday 9/9/11, I am thinking of canceling your services, because of your Customer Support, I think you really have to review your services, we did NOT have TV for over a week!!! I will NOT make any payment, until this matter is resolved and some how compensated

    Anonymous 9/9/11 2:16PM
  • Renewed contract in December. Got the Evergreen phone for my son returning to college. It dropped calls immediately. Kept shutting off. Returned to device support store. They gave him a different device. Still same problem. Returned to device store. New device & new battery. Same problem. Returned to device support. Said "its rare, but may be your sim card. " New device, new sim card. Its now September, my son has returned to school with an unreliable phone. Day after Labor day returned to the store where first received the phone. They were as helpful as could be however they could not do much to help as this was a warranty issue. I waited on the phone in their store on their phone for one hour trying to speak to a supervisor. Kept getting put off. Some person trying to tell me the phone could not be replaced with another completely different phone unless I pay for an upgrade. I do not want to pay for an upgrade I just want a phone that works free of charge! Had to end the call in the store w/o anything accomplished as my son was being picked up to return to school. Said a supervisor would return my call within an hour. No call. I went to the device support store to see what they could do. They said they needed my sons phone. He just returned to school. They said it was not their problem. I called warranty from the store. Said I was not leaving till resolved. I waited on the phone another hour. The call was very hard to hear let alone understand the person. Said they were going to upgrade the software for the forth time and to call back.This all happened from 10:30a.m. to 3:45 p.m.. I let my son know. He said, "Sure.Thanks." He does not even want a phone at this point. But he is away at school. This situation has made me so disappointed in At&t I would not advise anybody to use them. Even after 25 years. This is enough to end them for me and I hope anybody else considering them. Sorry so long. Had to let somebody know if they cared enough to continue reading this.

    BKO 9/7/11 8:48AM
  • I spent 2 hours trying to speak to a svse REP regarding an error on my last bill.
    I only get message with no option to speak to a REP or was given wrong number.
    I need to talk to a human person regarding the error or how to transfer my service to another company.
    631 691-2294 B LEVASSEUR AMITYVILLE

    Bertrand Levasseu 9/6/11 9:43AM
  • AT&T has horrible customer service !!! My god, I was on hold for an hour hung up on twice and then spoke with a supervisor that had no clue what to do ! Give me a break !!!

    Diahall 9/6/11 7:26AM
  • AT&T DSL was not meeting customer service levels advertised, I called to complain and after hours discussing it, finally it was agreed that I would get ATT U-Verse at the same price for a year. I kept receiving bills from the DSL service showing a credit, in the mean time ATT was sending the Uverse bills to my ATT email with out my permission or knowledge. They finally billed me via snail mail when it was overdue and with the incorrect amount.

    I tried to call Monday for an hour and a half to get the right department. After being put on hold and disconnected multiple times I gave up.

    I called again today and was finally put through to the correct department. I was disconnected, again. I didn't notice, but it was close to 5 PM. I called again and got through this time, the call went to the correct department and I could hear people in the background having personal conversations. I was so frustrated I waited and waited saying 'hello', finally I said, I hope this call is being recorded.

    Then, I said 'Does anyone at AT&T care about the customer?" To which I heard a "F you", a laugh, and "she can call all she wants she'll never get through". I stayed on the line a few more minutes - STUNNED. I hung up and called again, it was after five and there is no more service!

    I went online and tried to email them, as they repeatedly request I do while on hold. I cannot email regarding Uverse internet services!! I have to call the SAME horrible customer service people!!!

    I don't know who to be madder at the people who provide such horrible service at the customer service department or the AT&T Executives who set them up for failure with subpar phone systems (Ironic!) and who understaff their customer service offices.

    I am a mid-level manager at a small company; I would be appalled if my team treated our clients this way. But, I hope I would also take a look at myself and see what kind of environment I was creating.

    If anyone can tell me who to call to get this bill adjusted I would greatly appreciate it.

    C Brown

    goldchair 8/31/11 8:37PM
  • AT&T continues to be the worst in the country for customer service. They excel at being bureaucratic and unhelpful. They seem to hire and train for that.

    jeff 8/31/11 6:07PM
  • We've only had the At&t Inter net service for a few days now,but even that appears to be a few days too long. It's as if my family is paying for a service that we are unable to use; due to no fault of our own. And at this point one can only hope that At&t can resolve this problem.
    Ms.Clark of Oak Park, Mi.

    Shelia Bynum 8/31/11 5:32AM
  • To Whom it may concern
    I been having problems with my internet sevice for about a year off & on. Every 3 or 4 month ,i call to see why my internet service is down. I call to get 1 problem fix and get a another problem I have been with Bellsouth and at&t for over 25 years. You are about to lose my service , I'm very diappointed in in my services last night. I check my internet service as i was told change the setting as i was told and that did work out to well. I still had no service on the other computers i had in the house over 3 yrs. Don't give that bull to about it's because of my Router i have had this router just as long as i have had ATT DLS. The modemcould be the proble that's the only thing keep going out every 3 or 4 months.At&t service is getting worst.Im not the olny one that is having these prblem but i going to keep getting brush off. I want the problem fix today.What At&t need to do is send their employees to customer school.And get some people skills. They don't know customers is always right. I work with customers all day long. I want my internet services working. I can get CHarter cable, phone service. from what i here they are Good just like they were before.MY#770-927-2540 after 5. call me'
    Thanks and have a Bless Day

    Anonymous 8/30/11 7:27PM
  • i submitted a post on 08/17/2011 about charges att put on my debit card. i would like to let everyone know that you need to keep records of all transactions, bank statements, first and last names of all people you have dealt with and what they told you. Ask them for their employee badge number as well. Thank God I kept records of everyone and thing i had dealt with. I am still considering suing for the stress att has put me through. I called 484-3636(850)and went from there. I also contacted consumer affairs online as well as Matt Savin an attorney who helps customers with fighting att. I was advised by the consumer affairs department to go to the Attny. General, media, and BBB. I let att know what they are up against and all my money started popping up into my bank account. Money they have owed me sense July of this year. Just remember... Keep all your records and have your bank investigate att as well. My bank went after att electronically through visa on my behalf and found guilt and fault on att. This company seems to think the common person is stupid and won't take the time to dispute any of there screw ups. I had to introduce them to me!! Don't give up and fight all the way.. You can win and if more people win against att they will be forced to STOP stealing and lying to customers.

    morrisvicki 8/30/11 1:36PM
  • I cant even walk around & be on the phone because my call will be dropped, always get the call fail error message on my iphone, and sometimes it takes 10 minutes just to get a call out. This service is HORRIBLE, the worst there is. Thanks at & t.

    Anonymous 8/30/11 7:19AM
  • While driving with my daughter I approached an intersection with a stop light well signed with no turn on red. An operator of a commercial at&t utility truck,lic#J-83931 CT. was stoped in the left lane and so I pulled into the right lane for a right turn. The light turned green and the driver of the at&t truck agressively shouted comments to my daughter and I all of the way to the next intersection.at&t is constantly trying to contact people on our street to sign us up for a yearly service contract for phone,internet,and television.Far be it from me to make judgement but with field technicians in circulation having anger problems and ready to explode at a moments notice I think I'll stay with cablevision to avoid any serious injuries to me and my family.

    pablocruise 8/26/11 6:22AM
  • I was just looking at what cell phones have somewhat decent coverage in Northeastern Minnesota. Sprint, Verizon, AT&T--I'm not sure about Sprint--I know it DOESNT take AN ACT OF CONGRESS to get a hold of customer service with Verizon. BUT AT&T--NOW--THAT'S A DIFFERENT STORY!! GOOD LUCK GETTING IN TOUCH WITH ANY OF THEM--E-MAILING IS NOT EVEN AN OPTION!! CALLING IS SAD!!

    2belan 8/24/11 2:42AM
  • I purchased a Samsung Solstice II--refurbished last week. I did the no-contract type--I am kind of tired of 2 yr. contracts. I was looking at the website where the picture of my phone is. I noticed that the items in the box along with my phone were to be--instruction manual-travel charger-USB cable-AT&T Navigator Insert. What I got in the box was the phone-battery--and a VERY USELESS QUICK GUIDE!! So, I called the customer service number--this was the second time yesterday-8-23-11--I did that. I'm not sure how to check how long I was on the phone with them--BUT IT WAS A LONG TIME!! They put me on hold--on and on again!! The guy I was talking to the second time put me on hold to talk to someone else about WHAT was supposed to be in the box. AFTER what seemed like forever--he came back and said being I got a refurbished phone--what I got in the box was it!! I again told him about the picture I copied of what was SUPPOSED to be in the box. Well, after calling them twice and taking forever and ending up with absolutely NO SATISFACTION--I will be looking into other options, believe me!!

    2belan 8/24/11 1:57AM
  • `this is my 5th cell phone that died in a year insurance was collected and the first phone died in a before the 30 days was up insted of giving me a new phone they gave me a remack ive had nothing but problems which still havent been resolved this is unfair buss. practices the new phone should have been replaced WITH A NEW PHONE NOT RECONDITIONED , WHEN CONTACTED THEY HAD CONVIENTLY NEVER RECORDED ME BRINGING BACK THE NEW PHONE [UNDER 30 DAY WARANTY] SO AS NOT TO GIVE ME ANOTHER PHONE UNDER WARRANTY NOW IM GONNA BE EXPECTED TO BUY A NEW PHONE ALSO WHEN THEY TOOK BACK THE NEW PHONE THEY TOOK MY SIMCARD WITH ALL MY INFO ON IT THAT IS WRONG....

    shawnfleming 8/22/11 9:28AM
  • horrible, i have had to repeat over and over the problem. i have been promised resolution and a credit. no one is acountable, no one desires to help, no one makes proper notification on the file. there is really no one there except hold times and transfers.

    john h 8/22/11 6:31AM
  • Have had an Iphone for less than a month. Phone is great. At&T is awful. No reception in my home. Repeated calls to CS am left on hold and asked the same questions over and over. Stay away from AT&T! The worst!

    jward 8/19/11 12:36PM
  • called customer service today about not able to make or receive calls in my new apt the customers service rep informed me that i would have to purchase a tower for $199.00. When to ask to speak with superviser i was put on hold for 5 mins then was told that i would have to get a call back ask to speak with the manager was told had to speak with supervisor first what a run around pissed off customer going back to verizon.If i was a big Company would i got the same treatment

    verizonbound 8/19/11 9:32AM
  • AT&T wireless service is the worst and their customer care reps are unwilling to help. They want you to pay $200 for a microcell.

    Anonymous 8/18/11 3:41PM
  • Well my daughter called to get pricing and was told she had to go buy a modem if she wanted internet. She JUST CALLED FOR PRICING. Then two days later, my daughter comes home and some guy named Jason leaves a notice on her door stating that service was connected. She calls AT&T, and of course, they all act dumb and act like they can't assist her and keep passing the buck. When you type in her number in the phone, it says she is already being billed but yet never asked for it, never signed anything, never got a modem... TRUST ME, when they listen to the ogiginal recorded message, someone's ass will be fired and Jason never returns anyones calls...he services the Fairborn area. Anyone else experience the same thing? Oh and they keep transferring calls to departments that are not open but don't they even know their own company hours?

    NEVERUSINGAT&TEVER 8/17/11 6:31PM
  • At&t employees lie and steal from customers. This company knows NOTHING about TRUE customer service. They have plenty of phone numbers you can call in order to make a payment or setup services, but NO consumer affairs department!! They DON'T CARE!! They took 90.19 from my bank account and put it into the negative 08/16/2011 for international phone services!! Hope they have a great phone call because I am filing charges!! Big corporation doesn't scare me at all! Ask for a supervisor and get someone who can't even tie their own shoes on the phone. This IS going to stop.

    Anonymous 8/17/11 5:31PM
  • I ordered U-Verse and it never worked. For two weeks I attempted to get them to resolve the issue since I needed the internet for a new job. Two different techs came out and couldn't get it to work. When I attempted to cancel I was told they had "built a bridge and flipped a switch at corporate office" and that my service should work fine. It never did work. I canceled the account and asked for my $100 deposit be returned. Last week I was told it would be five days and now they are telling me deposits are non-refundable. This company has cost me a lot of money considering time taken off work, countless hours on the phone and missed due dates for my part time employer in which I must transmit reports to be paid. I will never recommend AT&T to anyone. Not to mention the customer service people will give you incorrect numbers and hang up on you after you have been on hold for 30 minutes or more.

    arana 8/16/11 8:01AM
  • Did you get your phone at an AT&T store? I stupidly went to a franchise store (looked like an official store to me) they give you more problems. If your new phone is locked & needs a password, they'll say you had to have put one in yourself (it happened to me & I DID NOT). Stay firm and tell them you need your phone now (the same phone was not in stock at that store). The manager gave me an upgrade better phone & I'm happy. Just be persistent.

    dhadaproblem 8/16/11 6:50AM
  • This is my 3rd time trying to get the unlock code for my brand new phone.. I am telling you this is thee most un orginized biz ever.. No one seems to have a clue on what to do to get me my code..

    Anonymous 8/15/11 2:03PM
  • Have been battling them for over a year about home coverage. The promised tower upgrades never materialized,then the home hot spot finally arrives and I am expected to pay$199 plus upgrade phones and data plan. Completely condescending and utterly useless. Go Verizon or for that matter anyone else.

    Mike 8/15/11 12:33PM
  • at&t is worst service i have ever had ! when i had alltel i could make or receive a call inside my house now with at&t i have to go outside to make a call because i have received a call but it did not come threw and it went straight to voice mail so yes i go outside to listen to it then return the call then i get to go back into the house wow all this for $280.00 a month wow what a deal, cant wait till the contract is done. i will call them at 12:01 am that day to CANCEL !!!!!

    ray 8/14/11 1:54AM
  • They are not responsible for blocking obscene, harassing phone calls.

    Anonymous 8/7/11 9:47PM
  • I recently upgraded our Family Plan text messaging features from 200 messages/per line/per month to 1000 messages/per line/per month in order to avoid overage charges. This was after 2 years on 200 message plan. When upgrading the Customer Service Representative (CSR) was courteous, but neglected to tell me that the plan I upgraded from was no longer available.

    I called today (August) to downgrade back to our 200 minute plan only to be told that it no longer existed. The CSR was courteous and explained that the 200 message plan expired on Jan. 25, 2011. It took her several minutes to find and pull up the policy (not cool), which was a little disconcerting. I asked her if there was an AT&T policy regarding CSR notifying customers that such plans were no longer available when they're in the process of upgrading and she just continued apologizing.

    Here is where its gets bad... I asked if we could escalate the call as I was frustrated with the scenario I was in. She stated that she would find someone. 5 mins. on hold and she returned to state that she thought she had found someone, but they weren't at their desk. "We'll have to wait..." I asked if she knew approximately how long, and she stated "No, it is a big call center." Within a few minutes she said "somebody is here." Handed me over to the escalated CSR (her supervisor I imagine?). First the new CSR stated the wrong predicament: "(Anonymous) has stated that you're having issues with your data plan?" No, I'm having issues with my messaging plan I continued to explain the scenario, and how I felt I was being taken advantage of. He offered me a $25 Courtesy Credit for my inconvenience. Haha, that'll cover one month of the new charges that they've locked me into. He then stated that he would have the other agent credit me with the $25 Courtesy Credit, and "Is that all I can help you with today?" Yes, I assumed that he'd be handing me back to original rep to finish up the Courtesy Credit, but instead I was on hold for another 5 minutes. At which point he came back on and said: "You have to disconnect the call sir." I stated: "I thought I was on hold to get the Courtesy Credit." He said: "We will credit it to you and send you and email verification." Did he just keep me on hold for giggles? Would put it past them.

    (Anonymous) 8/6/11 12:14PM
  • Tried to call for help blocking obscene, harassing calls, customer service NOT EVEN OPEN!!!!

    No to T-Mobile sale! 8/6/11 8:01AM
  • I visited the AT&T store in La Canada, CA today and had the misfortune of having to deal with two rude, immature, bratty salesgirls - emphasis on GIRLS! One in particular was very immature and rude. Her name is CORTNI! Her response to a question was "Well I Told Y--O--U" in the voice of a whiny, bratty, 14-year old teenager. When my mouth dropped & I said I do not like being talked to like that, she replied that I should "Get Outta Her Store"! Cortni, Cortni, Cortni. Customer Service is NOT where you should be. Perhaps cleaning the cages at the L.A. Zoo is more suitable for you. P.S. Note to your Mom and Dad. Thanks alot for raising such a spoiled little brat and sending her into the world.

    Lady 8/5/11 12:34PM
  • A User at AT&T put my personal email address in their billing information & I am recieving emails containing their personal information, however, AT&T will not remove my personal email address from their account, despite multiple requests. Great security AT&T!

    Anonymous 8/4/11 5:21AM
  • you know i haved callled and called many phone numbers.. searched and searched many different sites to cll one persona nd speak with themm at at&t its craps i cant find one number that is a derect call too somneone there working not some stupid computer

    morgan 8/3/11 3:12PM
  • Had a prepaid plan with alltel. When ATT bought Alltel I was told that the $25 plus put into the account would be good as long as one call per month was made just like Alltel had been handled. After 90 days the account was washed out with over $20 still in it. The ATT rep. was badly trained and mis-informed me. I am now a customer of Verizon and want nothing more to do with a company like ATT which steals money. Because of poor eye sight I was forced to depend on the word of their rep. who was not properly trained. Bah Humbug on ATT.

    Anonymous 8/2/11 8:45PM
  • I hope anyone who reads this understands what will happen if you do not pay attention. ATT will change your account for paperless billing without authorization then when you don't get a bill, the nexy one shows up with late charges then you spend countless hours on the phone listening to music and maybe get it resolved. This is now the third time....YOU HAVE BENN WARNED

    Thrasher169 8/1/11 12:47PM
  • Your outsourcing is disastrous. My wife added a 3g device unknowingly and it had a high bill. I authorized an automatic check from my account which was not done which resulted in our service being cut. Upon calling I was told that there was a misunderstanding, that an extension was given. This is a result of poor communication skills in third world countries. I have a very localized Texas accent and am hard of hearing. I need to hear proper English. They also would not connect me with anyone in the US.

    Anonymous 8/1/11 11:46AM
  • Now AT&T is backing down on "Grandfathered" unlimited data. Now they say if you had unlimited data, unless you had an iPhone, which seems to be the only one they count as Unlimited that can be carried over. For any other unlimited data package, they are saying that was for a non-smart phone so if you get a smart phone, that unlimited data package will not carry over! What a twist in semantics to work things their way!!! It doesn't say anything about unlimited data for smart phone or non smart phone anywhere on my bill! When I signed up for the unlimited data, no one said anything about a difference between smart phone and non smart phone!

    tabwm 7/30/11 3:16PM
  • Useless, worthless, time consuming--bouncing from help menu to help menu attempting to describe my problem. I am simply unable to forward any pictures, web sites to friends after about a year of otherwise normal service. I hate talking to robots and getting into communication mazes which lead nowhere.

    Anonymous 7/30/11 8:53AM
  • Spent 45 min on phone and never got agent

    beth 7/29/11 3:33PM
  • My internet connection is down for 5 days and i m waiting for technician to come. Everyday I am getting a call that they have some problem and rescheduling appointment tomorrow from 8am to 5 pm. Do not understand the time window , I am working and can not wait in home what time they will appear during 8 to 5...i mean 1 to 2 hours window is acceptable but whole day...give me a break! Moreover i told my problem that i am expecting and can not drive to work. Just because i do not have internet working i have to drive to work!! Still it took 5 days for them to come and not sure how many more days...If that's what they call 'CUSTOMER VALUE'i am done with ATT!

    Kavita 7/29/11 10:41AM
  • NEVER AGAIN! I can't even get past the pre-recorded message of the female voice wanting to SELL more more stuff when all I want is SERVICE! I've been paying for unlimited talk and text on a gophone ($120 phone, LG Prime smartphone) for $2/day since last October (2010). I didn't even realize it until today, 7/25/11, that not ONE text message had been sent out since APRIL 2011! I've recieved a few, but it's not ringing sometimes, and no out-going texts AT ALL. I am FURIOUS! I had no idea because I rarely use it, and as for the outgoing messages, it's just to a few people that I talk with all the time on my landline (NOT AT&T). They didn't mention the texts, they honestly were not that "important" - usually photos of where I was, etc. BUT .. that's WHY I bought the damn phone with a camera!

    I also HATE the stupid phone and as soon as I get back home to Alaska - it's going BACK to the store and I will get a different one! The cell has been a pain since day one - the side of it, where you 'slide' your finger down the edge to get to a certain number, sporadically just PICKS a number and starts dialing!

    I will NEVER EVER use AT & again and will join the BOYCOTT in two weeks, back home in Alaska, where we have good ol' Alaska Communications, or AlasCom. I've found that there is no better service than them ANYWHERE! My son has Cricket, fine for Texas/Lower 48 but terrible in Alaska; and others I know have SBCglobal, and T mobile, and all the rest and they ALL have griped about their cell coverage. Are there just too many or what?!

    I HATE AT&t EVEN THOUGH SOME OF THEIR EMPLOYEES ARE QUITE HELPFUL AND POLITE, THEY HAVE A CRAPPY COMPANY TO WORK FOR, AND I, FOR ONE, AM NOT GOING TO HELP PAY FOR CEO'S AND SHAREHOLDERS TO SPONGE OFF ME! Those customer servicer and tech reps need to get to a better company - this one? Won't last too much longer.

    STAY OFF THE WEBSITE! NIGHTMARE CITY!

    AT & T is like Hotel California, you can come in anytime you like, but you can never leave!

    Eagle One 7/26/11 10:11PM
  • I've had it with AT&T, their service sucks! I was told that I should stand in the street to make a phone call becuase I can not in my home. This is ridiculous! As soon as I figure out how to get out of this commitment I made to then, their commitment to me was misleading as far as I am concerned I am heading to another carrier. I had better service with Sprint then I have had with AT&T, what a joke.

    Anonymous 7/25/11 8:04PM
  • I have a unl talk and text pack for 60.00. I am on my second phone is 2 years. The current phone is now giving me problems with a non stop continuous charging mode which beeps non stop. I am using a back up. I went to my local AT&T store and waited 2 hours and they I finally left and came back only to leave my phone there to determine what the issue was. I returned the next Saturday for another 11/2 hours and they said it wasn't under warranty, than they said it was and I had 150 days left which I already knew. They sat on hold with their own customer service / warranty department while I patiently awaited to be told they were send me another battery. Two Saturday's and approx. 51/2 hours later I am sent a battery. The phone is still doing the same thing, so I call on my Saturday again going through a string of transfers and than I am told to reset my phone and I wouldn't lose anything. I lost all my phone numbers and it didn't help. The guy "Jeff" from God knows where said he would call me back in 5 minutes after I reset it. Never heard from him. All this for a 60.00 phone. I HATE AT&T! If I hadn't been laid off a job with my credit ruined for 21/2 years, I would have my normal life back. I got a new job and hopefully will have more options very soon. So, see my friends, it pays to have good credit and money! This is one of the worst customer service experiences I have every had besides VW of America. Which is another story all together.

    ianzac 7/25/11 9:21AM
  • My service is down following a storm yesterday around 3:00pm. I cannot locate a number to report the problem.

    My cell number begins with 601-341-xxxx. The tower with tyrouble is located 3 miles west of I55, on Hwy b98 West.

    Anonymous 7/24/11 7:53AM
  • Anonymous,

    I was so frustrated with At&t customer service, I hope they could do something about it. I was passed through different customer service agent for 4 times and waited them several minutes on the phone some do give instructions instead of listening to the specific scenario of customer issues. It is very frustrating they would tell you lies, in order for you to pay more.
    if there is a word more than WORST that would be it.........

    Anonymous 7/21/11 2:17PM
  • worst most disfunctional customer service I have ever encountered. A phone compnay who lost my call six times over three calls totaling 9 hours.

    dadgum 7/19/11 10:24AM
  • The WORST SERVICE EVER!!! I have been a AT&T customer for over 25 years. I am trying to get a WARRANTY phone re-placed. I have gone through every re-set...re-try...more that 4 times in one day. I have been on the phone for over a total of 3 hours!! 2 of them are NON-English speaking peoplele...which I have NO problem with if they can speak correct English, which today they could not. I am not even sure right now if I am going to received the re-ferbished new phone. Unbelieveable.

    Anonymous 7/18/11 11:09AM
  • Unbelievable. It couldn't be worse that this. I called the cust service after a few keys waited for 5 min before talking to a guy and the the call dropped!!. I called again same after 8 min got thru, in the middle of the conversation it went into waiting again. just like that. I just waited for a few min. The call ended. It looks delibarate...

    Sean 7/17/11 7:48PM
  • a
    ALL I CAN SAY IF YOU DONT MIND THE ROYAL RUN AROUND ,THEN USE ATT,OTHER WISE RUN DONT WALK FROM THESE MAGGOTTS,THEY RA
    N US AROUND FOR THREE WEEKS,WENT TO T MOBILE ,1000 TIMES BETTER

    Anonymous 7/16/11 5:50PM
  • I've been with AT&T since 1996 and when they were Cingular I had fairly reliable service. Since they permanently switched to AT&T my service is horrible. Constant dropped calls, text msgs that never get received, calls that don't go thru but instead go straight to voice mail (that issue caused me to lose a job). I want to switch service providers but my cancellation fee is enormous.

    Anonymous 7/15/11 3:05PM
  • ATT is not only bad, it gets worse all the time and they keep going up on the bill without telling me and when I call about it they try to get me to sign a contract to get it back down to what it was before. I don't like paying a lot for it, but it if worked, it would be different. It disconnects all day, every day. I have to keep resetting the router. I have tried several channels - nothing works and it is SO SLOW even though I am supposed to have extreme. This service is awful.

    sick of att monopoly 7/15/11 1:15AM
  • I was at the ATT store on McCarthy in Milpitas,CA at 0900 on Monday july 11, 2011.
    I was trying to pay my wireless bill, and still have not received it from ATT, and the payment is due on July 19.

    There was one ATT employee at the counter. I didn't look at her name tag, but she does look hispanic / asian. I have a few questions on paying my bill at that store, but she was busy using/playing/texting/chatting on her cell phone, and didn't help at all.
    What a lousy customer service experience !

    Anonymous 7/11/11 5:36PM
  • my name is johnny Halbrooks i have a new service with at@t phone and internet between my wife and my self we have spent hours on the phone to coustermer service the phone # is 615-890-3851 my cell # is 615-218-8917
    it has bbe a mounth and no help please some one call that don't have to transfer me to some one else and drop the line

    please Help

    Anonymous 7/11/11 2:45PM
  • I have spent over 20 hours in the past three years trying to resolve numerous issues. Att has never resolved a single issue that I have had. Something as simple as putting my actual social security number on the account cost 15 hours and $120 to achieve. Good luck upgrading from a phone that never worked a year and a half into your contract. I was in verizon wireless for 5 minutes and had my old att number rolled over and a new iphone, and out the door. 3 months later, im still arguing with the jerks att about my bill.

    chief_knockahoma 7/7/11 12:27PM
  • I just spoke with your "customer service" technical support people on the telephone for the past 35 minutes or so and I have multiple issues with how they treated me and responded to my problem. Please have somebody who is trained in actual "Customer Service" contact me.

    mpahr 7/7/11 10:30AM
  • In May 2011 I purchased an Apple 1phone 4. Within 3 days I returned it because I had no single strengh at all within my home. Its almost the middle of July 2011 and I still dont have my refund. After confronting ATT store rep, on my way out one of them said "BS" as he was coughing. The Huntington Indiana ATT store has lowlifes working there and this is the first step as they are unaware that I have video of both store visits and it clearly shows how they are incompetent. Next step this week will be a complaint with the BBB, uploading the videos on youtube, and seeing my attorney. I will win this battle in the end. I'm not one who likes to have his feathers ruffled. These young hotdogs will learn the hardway.

    FBIguy 7/7/11 3:58AM
  • Why does the automated voice ask me why I'm calling if I'm only going to be transferred to the wrong person? Customer serivce is just as bad as AOL was.

    ihatetalkingtoautomatedvoices 7/6/11 6:53AM
  • Awful customer service. Trying to activate is like a Chinese fire drill. Very user unfriendly. I use Verizon. Would never use AT&T

    Anonymous 7/5/11 7:54PM
  • No cust service all wkend means you r unable to fixprobs w a 24/7 net. You r failing to deliver a contracted service--internet tethering--i want a prorated refund for time you are failing to fulfill contract.

    Rick 7/3/11 9:32PM
  • AT&T is THE WORST customer service (sic) I have been a customer since 1970 with Bellsouth and now AT&T.. simply getting online to pay bill is a pain.. just spend 2 hours trying to log on, user name and or password were not recongnized... kept channeling me to wireless instead of home phone and internet... never could get my user name synched with my password and absolutely impossible to speak to a live person... most frustrating experience in my life.. their execs should walk in these shoes and understand what an automated mess they have created!!!!!!!!!!!!!!!1

    Anonymous 7/2/11 7:00AM
  • Worst Customer Service in the World. My six month old Pantec died 6/15/2011 and I visited my local Corp. store, they ordered me a home charger and battery which I received 6/20/. Would not work. I tel. CS and talked to an agent who did not know the time of day. I was transferred to a Team Resolution Specialist and she said go back to the store and hav the Manager call CS. I did so and the Manager assured me, no problem CS sending a phone and I should have it by 6/24. I never received it and called back today and they said they had no order to ship me a phone. She would call the store and call me back. She called back in about ten minutes and said the Managar was out, would not be in until tomorrow. I told her that was unacceptable and she hung up. I called CS again and actually spoke with an American and she apologized and said she was sending me a phone by Priority Mail and I should have it tomorrow or Wednesday. Geez what a hassle. Everyone except the last person was Ignorant, Rude and Crude. I have names (Alias's).

    Mediator 6/27/11 2:02PM
  • I have been on hold trying to get through to Customer Service for 53 minutes so far. Enough said, I think.

    Anonymous 6/24/11 2:51PM
  • The worst service you can have in the world.
    The supervisor I talked with today droned on and on....with no result. They do not have a handle on any of their equipment. I have been calling for a long time filing complaints and with no results. They try to call me and it goes straight to voicemail. They say we have 3 towers, one is missing a part they had to order and will be fixed in 2 weeks. The other message I got 2 weeks ago was 1 week we would have it fixed. What about the other 2 towers??? Who knows she doesnt and neither does anyone else.

    lightning 6/24/11 9:26AM
  • Have had my iPhone since last July. Still live in the same home. About 2 months ago the phone began dropping calls & then not receiving calls... Even though I have at least 3 bars showing good reception! I called to complain, but Apparently I STILL have to pay for service I am NOT receiving, or pay an "early termination fee." I have missed important calls, unable to receive job interview messages, etc... I WILL be switching to Verizon, their phones WORK in my home!

    BADATT 6/22/11 9:12PM
  • Got my AT&T Wireless bill this month and found I had been enrolled in Autopay. Called customer service and was told I had authorized the change via my phone on the 2nd of June 2011. Replied that I have never authorized autopay, had only called customer service twice in the last year, and neither of those was on June 2, 2011. Wonder how many others have had this done to them. A bunch I'll bet because "Cancelling Autopay" is in the first group of menu items you hear when you call.

    Anonymous 6/21/11 8:39PM
  • I have been with att for over 10 years my whole family is on this network and they never call back when they say they are...never have any helpful information...this past week I was on the phone with them trying to get them to send me a new phone cause the phone they sent me was defective. I spent a totall of 8 hours of my time...only to have them drop my calls and never call me back!! I am horrified at how fast the service is going down hill!!!

    hawaii customer 6/21/11 12:01PM
  • I have never dealt with more incompetent organization than AT&T. You can never get any answer to your question. Whatever happened to someone live picking up the phone? Has AT&T gotten so broke or cheap? As for on line support, it's absolutely useless, all the help options you have on your web site, is only benefiting you and no one else. I spent 2 hours trying to find my billing account number but it's no where to be found, not looking for my 9 digit phone number, just need the "billing account number" that I am assuming it's a 10 digit number in your files. If you actually care or even read these notes, please do something about. You should red the other people's notes along with mine...

    Anonymous 6/20/11 7:41PM
  • In my entire life I have never experienced worse service than I have encountered from your personnel. Furthermore I have spent the last hour attempting to write you the details of my problem only to have your system refuse the message, but I shouldn't have expected anything less. The degree of incompetence from both your personnel and systems has gone beyond anything I could ever imagine.

    I have been waiting for a promised return call from one of your supposed supervisors since 3:30 pm, over an hour ago. I was promised a call "in but a few minutes"; but why am I surprised - this is the way you have treated me for the past 7 days. I have asked your staff repeatedly to call me on my land line (702-953-1744) because my cell phone wasn't working properly, but you claim to call me on my cell phone (702-204-3060)and you didn't get an answer or it went to mailbox (my phone doesn't verify your claims.) I don't know how you stay in business - I can not wait until my contract runs out so I can get away from you.

    Anonymous 6/20/11 4:43PM
  • I've have your wireless service going on 5 are more years you would think it would get better but its got worest.I think it should be against the law. to make us keep our contarct if you cannot doing better as much as it cost.

    maggie 6/20/11 2:46PM
  • Can't buy iphones over the internet unless you have the SAME billing and shipping address? What is this all about? My bills go to my PO box due to theft at rural mail boxes and ship anything else i order to my home/work address. Another Government homeland security law or another example of the difficulity one goes through trying to get a cell phone contract with at&t? Had to go to the local store got three I-phones they failed to activate the third sims card, another trip to the store. Only took 2 1/2 days to get cell service:(

    John 6/20/11 1:27PM
  • I was talked in to bundle of my home phone (already ATT but landline) Uverse (already had),Mobile (already had) with now added TV.

    My first bill was prorated even though I was already paying prorations from my previous bill as an established customer. My bill went from $45.00 Uverse to $296 for uverse and TV and phone for all the prorations. They failed to mention I now have an internet phone...which they charged me to "install". I had to speak to "Dee" the supervisor from whose accent was difficult to understand and who put me back into the phone pool after not budging on the bill.

    Bait and switch theives. I'm going back to comcast and a land line.

    Florida Gal 6/17/11 6:52PM
  • Dear at&t you used to be a very good phone company but any more your service just suxs and i have been a customer of yours for a very very long time really i dnt kno y im even wasting my time writing this because u ppl probably dnt even read these comments but b4 i have never had a dropped call or anything but nowadays i do for what i pay for i should have excellent service but not anymore and when my contract is up i will be leaving this company going to try verizon for awhile i seriously hope your service gets better

    Anonymous 6/16/11 5:07PM
  • Which I could get service back like I had last summer. Now I have to go outside to call or talk on my phone..didn't have to before!! Bought my parents new phone on 6/6/2011 and was told by Tech support that I might need to take back before 30 days..since service was so Bad and he didn't know if it would get any better.

    Other friends received FREE AT & T 3G Microcell..but guess I don't get one..OUt on a limb!!

    Anonymous 6/15/11 1:53PM
  • I called att today to find out why my bill was $300 and i got this message "ATT is closed due to a emergency"

    leadfoot 6/11/11 8:06PM
  • Fantastic help!!!!!!!!!!!!!!

    I was all over the att wireless site - no help. I found this site (contact help.com), followed instructions, and Voila!!!!!!! Got someone to help me!!

    Thank you, thank you!!!!!!!!!!!!!!

    ATT appears to try to avoid giving help.

    Anonymous 6/10/11 1:31PM
  • I had to pay the $250 fee per line for the disconnect, 4 lines. They would not work with me on the disconnect, we had service for less than 2 weeks and the phones were never used because we had no service where we lived and they said that they do not guarantee service in the house. God bless Verizon at least with them I have service. ATT Wireless refused to assist me and they said take it up with there arbitration department and as of yet they have never written back to me. I think they have a spot in Hell next to Satan.

    currahee 6/4/11 5:25PM
  • cell phone lost service Friday, May 27th. Had to drive 6 miles in any direction to get signal. Contacted technical support, no one knew what was the problem. Drove 30 miles to the nearest at&T store sat morning. No one there knew what was wrong or how to fix it.
    Called tech support again. and was told that there was a tower problem. Promised to have phone fixed by 3p.m. Said that it was my "type" of phone. Said they would call back at an alternate number. No service sat night, sunday morning. Called tech support, they were closed. called 611 got a representative who put me on hold to find a tech. Never came back online. CAlled 611 again, got a person who told me it was my phone. DUH PUt me on hold, never came back. Suddenly, sunday night my phone worked. No one could reach me this weekend. This is not acceptable.

    rumples316 5/31/11 12:18PM
  • very friendly voice,yet pretty defensive as if i was ready to pick an argument over the phone. i did not argue with her,just wanted to find out about the overage charges on my phone.

    Anonymous 5/28/11 8:19AM
  • Contacted AT&T today about service interruption. The customer support rep told me that I would need to pay the past due balance was $76 and then they would be able to restore services. After going and making an $80 deposit I called them back on the direct line to the department that the rep works. I was then advised that they could not restore services for the $76, instead I would need to pay $135. Come on AT&T! I know that you are a large company and it is hard for everyone to get on the same page but where is the line drawn? When do you hold your reps accountable for what they advise customers? Valued customer? That is definitely not what I felt like today. Instead I felt like someone you guys could do with or without. I guess that is the truth of it. After all I'm just one account of many, right?

    Lesel 5/25/11 4:05PM
  • BADDDDDDDDDDDDDDDD CUSTOMER SERVICES. THEY DON'T KNOW WHAT THEY DOING. KEEP TRY TO TELL ME CALL LATER WITH ALL KIND OF REASONS. DON'T KNOW HOW TO SOLVE A PROBLEM AND HOPE SOMEBODY ELSE WILL DO IT FOR THEM OR WHAT????????.

    Anonymous 5/16/11 9:55PM
  • AT&T charged us a $1300 bill because they didnt explain there long distance to me well enough. They said they were going to credit our account and didnt and also said the bill was going to be half of what they said it was going to be. We have been faithful customers for a long time and they refused to work with us--what a horrible company.

    Melawian 5/13/11 7:18PM
  • We got stuck paying for MFC ringtones Wallpaper that we know nothing about! 16.19 charge on our bill. We went to pay the bill and the clerk said there wasn't anything she could do except cancel it! So we were stuck paying for a month of it we didn't order!!!!!!!!!!!!!!!!!!!!!! If we keep getting werd charges we will go with another service!!!!!!!!!!

    Anonymous 5/4/11 2:36PM
  • Please feel free to repost this. As one family who currently uses AT&T's services, apparently we don't matter. So I will post this on FB and on blogs and on forums and in as many places on the internet that is an appropriate platform.



    My husband was sent to Singapore for a week and then to South Korea for 6 weeks. He will continue to work in South Korea for 4 weeks at a time for the foreseeable future. We have three cell phones through AT&T and added the International World Traveler plan to Tommy's phone so he can make international calls. We did not know how much the international rate would be but it was important that we be able to talk by phone while he was away.



    I have to admit I was shocked when I saw the bill and it was almost $800. I had thought it might be a couple of hundred dollars higher, but hadn't planned on it being that high. The bill was due 4/29 and late charges would be incurred if it wasn't paid by 5/8. My billing cycle starts on the 9th of each month. I wanted to make sure there wouldn't be an interruption in service and called to speak to an account representative and scheduled an automatic payment to be drafted for the full amount due on 5/6. The amount due was $782.49 and I was told since payment was scheduled before the grace period ended there would not be any interruption in my service.



    I was then transferred to someone else because I wanted to discuss any options to see if there were more affordable international rates. There weren't, we were on the cheapest rate plan but this person told me that my husband's mobile phone had been disconnected and it would take a payment of $1,022 to get it back on. I explained that I just scheduled a payment for the current amount due of $782 and there shouldn't be an interruption in service. She said the $1,022 amount was for unbilled charges and would need to be paid IN ADDITION TO the current amount due to have service reinstated. She then sent me to speak to a manager.



    I spoke to a manager who was a total ass, by the way. I explained the whole situation again and he said that I would need to pay for the unbilled charges before the phone could be turned on. I didn't agree with that. I can understand them being wary when there are unusually high charges on an account, but didn't the fact that I contacted them and scheduled a payment in full show that I was acting in good will and had every intention of paying for the charges incurred? He patronized me and said the service wasn't discontinued because they were worried we would skip out on the bill, but they wanted to assist us in not running up further charges that we might regret. I called bs on that and explained that I was a 43 year old woman, not a 2 year old and I didn't need my hand held for responsible spending. I assured him that the next bill for $1,022 which wouldn't be due until 5/29 (which by the way isn't even showing up as a bill online yet) would definitely be paid by the due date. Unfortunately, I was not able to provide him with payment for it right now.



    I explained that my husband is overseas for work and the international charges would be put on his expense report and reimbursed by the company he works for. There would not be a problem with us paying the amount due at the end of May but it was very important to me that he be able to have use of his phone while he's on the other side of the world. If they were concerned with our usage, we could cut back to just phone calls once or twice a week instead of daily but mainly I wanted him to have his phone in case there was an emergency on his end or on my end that we can contact each other. He again placated me with a real snotty tone that of course he would still have access to emergency phone numbers (I don't even know if they have 911 in South Korea) and I explained that wasn't what I meant by an emergency and he knew it. He kept on referring to the scheduled payment as the "past due amount". I asked him if that payment had been made by the due date on 4/29 and not during the grace period would my service have been discontinued and he replied that it probably would have been because of the excessive charges. Again stating that the discontinuation was not because of late payment, because technically the payment will not be late nor will it incur late charges - but because they were concerned with the level of charges being incurred. Wha????



    So be warned anyone who is traveling internationally and has AT&T cell phones: AT&T HAS AN INTERNATIONAL RATE PLAN, BUT IF YOU ACTUALLY USE IT AND INCUR INTERNATIONAL CHARGES IN EXCESS OF YOUR NORMAL MONTHLY BILL YOUR ACCOUNT WILL BE DISCONTINUED UNLESS YOU PAY FOR CHARGES YOU HAVEN'T EVEN BEEN BILLED FOR YET.



    There was no reasoning with him.



    I informed him that when my husband returned home from Korea, we will cancel our service with AT&T and they can shove this international plan up their ass. We only have one line that is still under contract and I will gladly pay the $150 termination fee.



    We have been customers of AT&T (and Cingular before that) for almost 10 years. Our normal monthly bill is just under $200 per month - so basically $2400 per year.



    That is at least $2400 in annual revenue that AT&T will NOT be receiving in the future. (Actually it will be more because there will be many months we will have $800 to $1000 bills because of international calls) I realize that is just a drop in the bucket for them but I swear on my children's life that after we pay what we owe and the early termination fee that they will not ever receive another dime from us.



    I have never received such poor customer service at a management level in my life.





    Tammy Maroon

    Edmond, Oklahoma

    TammyT 5/3/11 9:58AM
  • Wow is almost all I can say. I am shocked by the TERRIBLE service (I relocated down south and can barely get service when my friend still has a Metro PCS phone and gets great reception!!), the horrible CUSTOMER service (they basically told me oh well, tough luck...purchase a $200 contraption that only they sell to fix MY problem), and the outrageous bill for my iphone (the hidden & illegal charges are appalling).

    unsatisfied1million 4/27/11 7:52PM
  • Terrible service, One must pay very close attention to each bill for additional unexplained charges. When you call C.S. its hit and miss if you talk to a Rep witout the I dont care attitude. Finally after 8 years I am leaving AT&T I wont miss the calling to get my charges fixed every couple of months, and by the way my last name was spelled incorrect from the begining and every time I have called RE: problems mentioned I asked for a name correction.I was always told it would be corrected. Never was! Imagine That !

    Moving On 4/26/11 4:38PM
  • AT&T Wireless has become not much more than a poor joke. They have left me without service, traveling in the Middle East alone. My cell phone was supposed to be accessible internationally, at all times, but just to make sure, I contacted AT&T 2 times the day of my departure from the USA and was not able to verify this service or make it happen. However, they are able to Text me at any point and time, even though my text feature is supposedly turned off. In the middle of a business presentation - not to worry, they're not shy about letting me know 'My bill is ready' Very impressive!

    Anonymous 4/26/11 6:06AM
  • Customer service is horrendous. Their staff do not know their own products or services. Services are instituted when promised and bills not being adjusted in a timely fashion.

    Management is useless when you need their assistance. "Burt" in management does not seem to care if his staff does their job correctly. And he certainly does not care if you stay with AT&T. Would his supervisor care about his nonchalant attitude? He refused to transfer my call to his supervisor.

    AT&T is about to lose another customer.

    IH8_AT&T 4/22/11 10:18AM
  • I've been with AT&T for almost 2 months and my voice mail still doesn't work. Their Unified Messaging product is garbage. I have to remember a separate phone number and jump through hoops just to check voice mail...which I might have if they ever get it to work. Right now, no one can leave me messages. I think it's time to switch back to my old provider.

    STAY AWAY FROM UNIFIED MESSAGING

    Anonymous 4/21/11 5:48PM
  • I've been with at&t for about 10yrs. I had a razor phone for many years until it just quit on me last July. I purchased a Nokia 2320, worked fine until a couple of weeks ago when the outside display screen came up looking like black lines. Wouldn't display anything but black lines. I go to the local at&t store I'm told (after standing in line for about 20min)that since I didn't buy insurance there was nothing they could do for me. Well I contacted customer service and talked to a rep who I could barely understand (English wasn't her first language). After explaining my situation I was asked to give them the serial number of the phone in question. I was speaking on it at the time; the rep said she'd call back on my home phone within a few minutes; that didn't happen. So after a while I called back and talked with an English speaking woman who related a series of numbers for me to use in the "settings" apt to save all my sims info and then after a series of trouble shooting questions she contacted warranty services (while I was put on hold).She came back a few minutes later and let me know that a refurbished 2320 would be on it's way and could take 5 to 7 business days to get there and that I would be contacted by customer service to follow up on my situation (this whole process took 2 1/2hrs to complete). The 5 to 7 business days went by; the warranty dept left messages saying they tried to contact me and that I should call them back. I called the number left on the message and again was speaking with a non English speaking rep; she brought up my account and after a couple of questions (that I'd answered previously)she told that we would need to "trouble shoot" the problem and that I would need to take the back off the phone and give her the serial number of the phone; long story short (yeah right)I went off on her and after my rant was over she was speechless for a couple of seconds; then she simply said she needed to talk to her super. Well after a few minutes she came back and informed me that a phone was on it's way express delivery - no shipping charge (like they're doing me a favor). They should've up graded my phone for all the crap I was put through. If this phone dumps on me then good bye at&t that's for sure.

    Anonymous 4/20/11 10:12AM
  • I have been withthis company for years since cingular. I have good service on my phone but the usb card sucks!!!!!!!!!!! I spent the last 4 days trying to talk to a tech and they keep hanging up and when I call back thy say they have nothing to do with that!!!!!!! I can not get past the "D" operator...... when you ask to check the internet I get "I don't service that and they hang up"!!!!!!!!!!!!!!!!!!!!!! I pay good money to have the wireless card I can't use half the time what the hell?????

    Trish 4/20/11 5:28AM
  • While talking to my mother who is a cricket customer, I get interrupted that I have reached a number that is out of the service area. I never had problems with Alltell before and I used to get service everywhere in New Mexico and Arizona. At the moment I hit dead zones in New Mexico and in Arizona. I am a truck driver and I need my services open at all times without interruptions but, I guess AT&T can't get their "S" together. I pay all this money and the services are crappy.

    Shadow 4/19/11 12:03PM
  • Listen,

    I took a short survey last week, complete with an interviewer, asking if I would be interested in AT&T products.

    The individual swore she would send me something in writing verifying what she proposed I could get in a package deal.

    I explain I would like to contemplate/consult with my better-half (Spouse). I suppose the urge was not good enough, I received a door-knob attempted delivery from AT&T installation citing They missed me as they attempted to proceed with an installation...but I was not at home.

    All this being said I now feel grand-rushed by your business!

    As a consumer I would certainly use the best part of business law to expose an unacceptable/unscheduled contractual agreement from AT&T had the installation took place without my express permission...performed by AT&T field installers.

    Its best someone knows, the scheme. I will realty this to the Johnson County Community College Colleagues at work in addition to the Homeowners association in the area I live.

    Please do not bother me anymore I believe I see what greed you have and want No part of it beyond whatever else connections I have with AT&T.

    Thanks.

    sarge 4/14/11 11:56AM
  • LOOK OUT & BEWARE! I ordered a phone online that was 19.00 as a upgrade and I was charged 502.44! This was not authorized and now at&t does not want to give my money back! They have me on the phone for hours at a time and keep telling me different stories! BEWARE and watch your bank statement!

    wsesmom 4/12/11 11:18AM
  • I'm having a problem with AT&T 's new unified messaging there's static on my line and voice mail and I'm unable to receive faxes on the system though I was told I'd be able to receive them.I've called the customer service line for Unified Messaging on 6 seperate occasions over a 21/2 week period they go through the same steps each time to diagnose the problem and each time with the same results.The service rep I contact is polite and helpful but needs to each time to refer me to someone in another dept. who's rude ans condescending.When called today by the follow up team I was told that they were aware of the problem and looking into it this is exavtly the the same response I received last week and the week before .When pressed for a specific time or day as to when the repairs will be made the service rep becomes surly.I spend $200 a month on AT&T phone services and I'm treated not like a customer but as a pest.Perhaps customer service at AT&T is an oxymoron

    schmidd 4/8/11 5:06PM
  • My son's iPhone was destroyed in a car accident in NH. He had to be med-flighted fro the scene to a major trauma center in Boston with head & spinal injuries & internal bleeding. He is now out of work & confined to home with an aspen cervical collar for 3 months after spinal surgery. His wife has lupus & is expecting twins, and they have a 4 year old son with ongoing medical issues.
    AT&T refuses to give them a break: they are stuck with their plan that is made for the iPhone, without an iPhone - until their scheduled upgrade NEXT FEBRUARY. Unless, of course, they want to pay $600 to at&t to replace the phone prior to their eligibility for an upgrade. A new iPhone lists for no more than $299.
    I contacted at&t via email, but their response was typical - they answered as if they hadn't bothered to read about the extenuating circumstances. I had to get the email address from your website b/c I'm not a customer.

    mmlturtle 4/8/11 9:20AM
  • I have been within the AT&T Family since 1994. I rarely have issues with them, however, tonight, I have had nothing but problems with their service. Not to mention that they have no after-hour service in my state. I was not able to receive , message or e-mail from my device for over two hours. The only answer I could get was there was an issue in my area all the way from " The Great Lakes " division. Way to go AT&T. Thanks for treating your BUSINESS CUSTOMERS with SUCH GREAT CUSTOMER SERVICE...

    alex_pena2006 4/6/11 1:10AM
  • I have been trying for 2 weeks to get ATT service. I get a broken English chat session with a guy that does not even know they offer UVerse. When I finally get through I have yet another broken English conversation with a very nice lady who put me on hokd for 15 minutes and came back and told me no service is available - when I know that it is. Totally given up on them, if this is what it is like to try and buy their product I shudder to think what after sales support is like!

    Crikey2 4/5/11 6:38AM
  • I used the AT&T online chat representative to select all needed features prior to taking a trip to Mexico. I specifically asked what plans I needed and if there was anything I needed to do prior to leaving the country. I returned to two international calls from at &t when I called on 3/31 to resolve the issues. I spent 2 hours on the phone with several representatives including a full analysis of my phone, data, and text usage. They changed all my features including the supposed international feature. I woke up on 4/1 to no data. The international feature was never resolved. I spoke with Kenneth Phillips who was rude and said he could not prove I called in the day before to resolve the issue. I asked to speak with his supervisor, Ruth Montelonto, who was equally rude, and she said I had incurred $2,000 in data charges while I was in Mexico and that I needed to set up a $200 plan to cover the charges. I asked to speak with her supervisor, Juan Alas, and she said I could not speak with him nor could she provide me with his number or email. The representatives the day before told me that I should have been given the right information when I reached out to the online chat person. Kenneth said I should have called in to resolve the issue because a "live" representative would have told me how to avoide the charges. Incredibly frustrated with the time involved (3+) hours and additional charges. Incredibly dissappointed. Ruth also would not provide me with a receipt of our discussion nor a summary of the changes.

    Anonymous 4/1/11 11:10AM
  • That company sucks. There is not even ONE call a day that doesn't get dropped / cut off. I am worried when I am talking on the phone because any moment that call could get cut off. Reception is terrible, worst ever. I am speachless.

    Ross 3/31/11 1:02PM
  • This is without a doubt the worst company I have EVER dealt with in my entire life. Which is a horrific statement when you consider that I deal with about 10-15 companies a DAY. AT&T needs national media attention to expose for being the criminals that they are and for being next to impossible to deal with. What is fascinating is that the people that work within AT&T willingly admit that it is impossible for them to communicate internally. What does that tell you?

    Brian Cooney 3/29/11 9:17AM
  • I have been enrolled with the the Pay as you go Phone since 2007 when AT&T bought Cingular, still I remained a client. But I was VERY DISAPPOINTED 4 days ago when AT&T begun charging me $0.25 per text sent where in fact I am enrolled in the 200 tex messages for $4.99.I still have a remaining balance which will expire still in May 2011. The BayFair Mall-San Leandro-CA branch especially by the name JP does not even ask me how he can serve me, and waited for 20 minutes only to be told that I should dial 611 and ask for the services. Now I tried several times calling different numbers but to no avail.

    Hot rod 3/26/11 4:54PM
  • AT&T promised free calling to Japan this month, prompting my wife, a Japanese national, to purchase an iphone with a two-year AT&T service contract. However, despite numerous attempts over the last ten days at providing AT&T with "required information," which can only be FAXed, she still does not have this service. Service calls are directed to India, where documents cannot be reviewed, and where personnel are apparently trained to simply repeat various lines. This offer is clearly a pessimistic attempt to scam anyone hoping to contact friends or relatives in Japan with an essentially non-deliverable promise. Extremely disappointed, my wife is returning her iphone tomorrow. She will be able to exit her contract, as she is within the legal 30-day window, but she will forfeit a month's useless service and activation fees.

    Templedog 3/22/11 11:09PM
  • AT&T customer service is horrible.

    I spoke to one of the AT&T representatives 2 months ago regarding on credit card payment with my phone bill, however, AT&T blocked all my payment methods to pay my bill, except cash payment in store due to two failure attempts. The representative told me call back next month, which I did. This time, the person then inform me I need to pay cash in store for the next 6 months in order to reactive my credit card payment online.

    I understand the issue here, however, I am not happy that the previous representative informed me the information that "After I pay in store, call back and they will REACTIVE my account" this time, I called, James Burke the manager of the AT&T person told me I can REACTIVE only after 6 months paid in CASH in store"

    I am very unhappy with this customer service, and after the two years contract, I will either go for Verizon, or T-mobile.

    This kind of business can never last long.

    Anonymous 3/20/11 2:42PM
  • i broke down n i called cstermer service n they denied me any type of help i have been loyal costumer n thet were very rude now i am looking for anther carrier due to all the rudeness atnt personel have

    michael capo 3/18/11 6:10AM
  • I totally relate to everyones difficulty in getting customer service to help a customer get answers. Previously had acontract for 2100 hrs per month every month had roll over minutes so when contract was renewed went to less minutes and added A-list NOW we have used all roll over minutes and for past 3 months had bills out of this world 250-300 dollars, per month and are unable to view account on line to find out why? even when calling to get on line HELP

    Anonymous 3/17/11 5:02PM
  • I bought a I-Pad and was very happy with it.... However about 20 days in it stopes powering up so called apple store and found out it was a used yes I bough it new so I though. It was a used one that was bought last year.... Last nigh to got a new one at least I hope it's new. Today I will call apple to ask when this one was bought. Can believe At-T has gone from a great store to selling used things for new. So disappointed.

    Mimi 17 3/16/11 6:03AM
  • As far as my experince with your companyits been poor. You have too many people to wait for to add minutes to pay as you go. Your staff are not given the tools to adress customers issues . After two days of trying to add fifteen dollars to my phone I realize that your company would prefer a credit card to a check. I have been using checks with you for some time. Never had a problem. At a time when people are trying to not use credit you add to the problem. Good luck becoming a threat to company like verzion

    Anonymous 3/11/11 11:08AM
  • I will not pay $48 for an answer to my problem online, my only means of communication at present! When I got to the site for eassistance, they are temporarily down. Are these people ATT hired with only one question to prospective employees- "Do you know anything about sensitive electronics?" I am so dissatisfied with ATT that I can't wait until I get out of this contract and find something better than this waste of time. Alexander Graham Bell is spinning in his grave right now, you lousy pieces of useless human flesh!

    daringtexan2008 3/9/11 7:01PM
  • AT&T completely lying when it wants to get your money! They have been overcharging us data a plan fee every single month because according to them, "your sim card is being used in an iphone." This is regardless of the fact that:
    1. We sold the iphone back in 2010
    2. The sim card is sitting on my daughter's desk because she is travelling abroad and has no need of AT&T sim. The Sim is definitely not in any phone at the moment.
    3. The monthly bill clearly shows no activity for this phone line.
    4. The original iphone was purchased legally unlocked through Apple Hong Kong and has nothing to do with AT&T.

    But I guess point #4 is not significant as they claim that it doesn't matter where you bought the iphone. If it's an iphone, you pay the data plan. You don't use any data plan? You still pay the data plan.

    After months of back and forth, they won't rectify the problem.
    They won't let us cancel the plan without a big penalty fee.
    We have family plan of 5 phones so we can't possibly pay for all the penalty fees.
    Basically we are screwed on a monthly basis or screwed once with a big penalty fee.
    What makes me most furious is that I know they are lying and committing fraud.

    lalacancook 3/9/11 6:46PM
  • My son tried for days, literally, to get me new service online for at&t. I sat one nite for 3 hours and watched him! AT &T instant voice chat advised him to install different search engines - they claimed that was the problem. He did. to no avail. EVerytime he would get everything complete in the shopping cart and update - it would be gone. Finally after days of trying it worked. I then received email with phone number to confirm my identity - order will not ship before I confirm who I am since AT&T is very concerned about identity theft. I was on hold for 32minutes 57 seconds before I got a live person. Told her what I needed & she said she'd transfer me - I screamed no - don't! She said she would stay with me on line until done. After hold time totaling 37 minutes 30 seconds she confirmed I was on line with a rep & introduced us. She apologized for my wait & said the rep would solve my problems. I said Hello to new rep & call was disconected! For real??? Tried calling right back & message after I went thru many prompts said service center was closed. Call tomorrow. At that point I had almost an hour wasted. On my other phone service, racking up the minutes. I am tempted at this point to cancel the whole order of $400 for my family plan phones - but I'm afraid I will not be able to find anyone to answer the call!! Buyer BEWARE! Have been with T Mobile for almost 7 years and NEVER had a problem with customer service.

    Frustrated Gram 3/7/11 10:48PM
  • Terrible bad experience with AT&T after 12 years of being a customer. I spend well over $1000 a year for internet and cell phone service and only spend about 60 days a year in the states. They discontinued the frequency that my unlocked phone uses so I went to get another phone. They told me everything I wanted to hear then did nothing they said. Could not even unlock their own phone after 10 days and then charged me $50.00 for the use of the phone that they could not after they told me that would not happen. Liers. Dumped AT&T and will not use those clowns again.

    patrick 3/5/11 8:19AM
  • to ATT: Your company has been nothing but ignorant to the fact that you destroyed all my files via your on-line 'tech'. You've done nothing to contact me in the way of restitution or trying ot recover my files. Of all the time you've wasted of mine and the heartbreak you've put me through, your company has proved to me to be unreliable and uncaring and unbelievably incompetent.

    Anonymous 3/2/11 8:47PM
  • AT&T is getting suckier and suckier. The phones they sell are crap,once upon a time if you if your phone malfunctioned while under warranty,AT&T would make sure you got your phone within two business days,no shipping charges either way,and no lengthy interrogation. Now if your phone malfunctions while under warranty,you must answer many ridiculous questions, warranty will be void if the phone has a scratch that you can detect with your fingernail,and to get the new phone to replace the phone under warranty quickly,it will cost $14.95 or you can have it shipped to you for free by USPS. I choose the free shipping and was told I would receive my phone 4 days ago. Imagine my surprise when I received a text message from AT&T inquiring if my new handset worked satisfactorily and my old phone needed to be returned in the next 4 days or I would be charged for a new phone. I have jumped through every hoop the company has asked me to and still here I am with a phone that never worked correctly in the first place. I can't wait till my contract is up.

    first whine ever 2/28/11 4:51PM
  • I purchased the Otter box for my Blackberry Torch in late October; recently the top cracked in half and fell off. I went to the AT&T store I made the purchase at to ask them to replace the piece since it has a year warranty. After waiting in the store for over and hour and a half before being helped, I was told they could not replace the piece because I didn't have the piece that cracked and fell off. Understand that this is a known problem with this particular Otter box product for the Blackberry Torches and they continue to sell this product to customers. There resolution was for me to purchase a new $40 cover; a true RIP OFF! I have since called store managers to discuss this matter and received no call back. I have even went to two other AT&T stores to try and resolve this issue and was told that I would l have to call Otter box myself and "be that angry customer" to see if they will replace it. I am beside myself with the customer service I have received from the AT&T stores in Anchorage, AK. I have been with AT&T for approximately 11 years and it seems there customer service continues to deteriorate. I refuse to pay another $40 for a product that they sell in there stores, knowing it is a defective item. I am disgusted with AT&T and will not recommend them to anyone. I am currently looking forward to a better relationship with another carrier.

    DUMPING AT&T 2/28/11 1:57AM
  • your customer service is useless through the cell phone or through the net

    Anonymous 2/27/11 12:35AM
  • AT&T is a RIP-OFF!!!!Customer Service...ZERO!

    From Hawaii 2/25/11 4:07PM
  • Irequested to unify my ceel and home bill in one. The costumer services discontinued my international Phone Carier Company and put my account in what they call "Bunddle". Two months later I noticed that I awe ATT over $11,000 worth of bills for international calls at a rate of $6.44 a minutes. It took me over four month, dozens of calls made to discuss the problem with "ATT Senior Suppervisors" and tens of emails to and from ATT without Success. Finally I was able to reduce my bills to couple hundreds of Dollars after I contacted the "Attorney General" office in my area. I believe that some other senior citizens or less educated people would have found themselves in big legal limbo due to similar insidences.

    Anonymous 2/24/11 10:59AM
  • where to start???!!! arrgg i had spent about 5 hours on the phone with different "customer service" reps over the last 3 days , every time with people telling me different things...finally they did a 3 way yesterday with me & a tech support tech in INDIA (nothing against india, i got friends from there)...but the incredible part is that the guy in INDIA could not understand the US rep's request!!!!!
    it was absolutely "PATHETIC" to be a witness to that, for a company the size of AT&T!!!! (to save $$$$)..anyways the guy from india ended up transfering me to a complete different dep!!!

    kronos1 2/24/11 7:51AM
  • They love selling you the service and phone but hate helping their customers! Almost impossible to get the right person or the real answers!

    Kulajon 2/23/11 11:18PM
  • Every time I try and make a call on AT&T, I get service unavailble and this goes on for several hours. When my contract is up in November, I am switching to another service provided. I have contacted AT&T with no help. Everyone in my area are having the same problems and AT&T is aware of these problems but have not resolved the issues.

    SweetPea 2/23/11 9:04AM
  • The customer service in the AT&T Store in Pleasant Hill California ir the worst! Today with over 6 people standing and waiting for service I overheard the manager (Ryan Gonzales) say "just let them wait". I have been in this store 3 or 4 rimes and every time it is a pain.

    GlamisGecko 2/22/11 12:32PM
  • When my son was leaving for Iraq I called to have his phone put on a military suspend (yes-I told them what date)AND his phone was turned off EARLY-which meant he was without service for 3-4 days.
    Now that he is returning on leave they are updating their computer service, so I can't get through until 11 am-to turn his phone back on. Grrrrrrrrrrrrrrrrrrrr
    I am livid...
    RJ

    Anonymous 2/20/11 10:47AM
  • Greetings:

    I’ve already called to discuss my situation with Customer Services (the person on the phone was friendly and tried to help me, but was told “no” by her manager) so I’m sure this letter will fall upon deaf ears, but I feel the need to air my frustration with the way I have been treated by AT&T in writing.

    I’ve been a customer of AT&T (AT&T, AT&T Wireless and Cingular) for the past 11 years and I have never had cellular phone services with any other company. Up until now, I have always been very pleased with AT&T’s service, both human and technology. I’ve been an iPhone customer for the past three years and I’ve never experienced any trouble or bad-mouthed AT&T to any of my associates. This, unfortunately, has come to a halt.

    I broke my iPhone about two months ago and it stopped working completely about one month ago. I blame nobody but myself for breaking the phone as it was my own fault. I never expected AT&T or Apple to do anything for me. I assumed I would just wait out the remainder of my contract, which was originally up on 3/9/2011, and replace my old iPhone 3G at this time. I simply cannot afford to buy a new iPhone before my contract was up. I used an old Nokia phone in the meantime. I felt I could tough it out with older phone for a month. Since this Nokia is not a smart-phone, I didn’t see the need to pay for the larger data-package that I originally had with the iPhone, so I downgrade my plan.

    I later find out that AT&T change my contract end-date to 8/9/2011 as punishment for reducing my plan. Now, I am stuck with a phone I don’t want for an extra 5 months and AT&T is going to receive less money. As I stated previously, I planned on buying a new iPhone when my old contract date came up, which is less than a month from now. AT&T stood to double-benefit from this as I had the old unlimited data plan that is no longer available. I was willing to upgrade to the current top data plan and sign a new two year contract. But no, AT&T is unable to see the forest through the trees.

    This is very disappointing, especially as a long time customer, to be treated this way. I will continue to pay and use my AT&T phone until my new contract end-date, upon which time I will be closing my account, transferring my number to Verizon.

    Regards,
    Eric R

    eprams 2/18/11 1:27PM
  • Once my contract is up, I will never use them again

    Anonymous 2/11/11 8:01AM
  • Promotion Cards...WHY BOTHER !!!
    Failed...nobody accepts them, VISA, yea right!

    San Diego 2/9/11 10:25AM
  • I had decent service from AT&T until I moved then they started playing games, I would get upset they would appologize and then add minutes to my plan without informing me.
    After a year of paying for the old plan they shut off my phone. I was done, cooked, I sent a letter to them because I know how they are stating "I no longer want your cell phone services". Guess what they are still billing me. I am going to call someone this is criminal.

    fedup 2/7/11 2:54PM
  • I finally found a cheaper plan than At&t for my family use. Which is five phones by the way. When I called in to cancel my service on the 28th day of January they told me that I would be charged for another FULL month because my contract ended on the 27th. I really think this is outrageous and something needs to be done about these phone companies ripping people off!

    Anonymous 2/1/11 1:16PM
  • Three strikes for AT&T Service

    In November I read that there might be a shortage of iPhone 4's during the holiday season, and I intended to get one for my wife and kids, so I bought them late November, set up the number porting for their existing phones, and wrapped them up and put them under the tree. I wish I never had! Here is our nightmare story:

    1. On Christmas day we tried to activate the phones with no luck. Hours on the phone with customer support the next day (yes, we found a number open on the holiday weekend by calling a store manager) finally identified the problem: The porting I requested in November was only good for 14 days. So we went through the whole activation / porting process again on the phone with the customer rep and finally got all three phones activated. Life was good.

    2. Then in early January I got a bill from AT&T. It showed charges for only 2 numbers, but the two numbers were not any of the numbers we ported. Come to find out (after a hour on the phone with customer service) that AT&T did not register the request for porting two of the three numbers (one went through fine) so they gave us new numbers and started charging us for service during the November - December period even though the phones were not activated.

    Ok, that was pretty bad. Had to call several times and talk to several managers to clear that one up.

    3. Then on Jan 25th the phones were suddenly disconnected. No service, no texting, whenever you tried to place a call you were forwarded to customer service.

    My wife called customer service from her iPhone and was told by the customer rep that they could only talk to me, not her, since her name wasn’t on the account as the “owner”. My phone is through work and not on this account so hers is the main name from which the family plan is based on. Quite outraged, she got home and called from our land line and this time the customer reps, for some reason, were able to help her. Not OK from the cell phone, but OK from the land line????

    Anyway, after another 3 hours on the phone she found out that the phones were disconnected because they were purchased but inactivate for a month and even though the phones were properly ported and working fine now their fraud script automatically suspended service.

    During the conversation with the AT&T fraud department that followed they admitted they knew this was going to happen, and even begged their managers to change the script, knowing there would be thousands of false fraud deactivations from customers like us. Evidently this happened before.

    The fraud department at AT&T immediately reactivated the phones but it took over 1 hour on hold to get to one of them - they were flooded with calls from folks like us wondering what the hell happened to their service.

    So there you have it – three phones, about a good 8 hours of blood sweat and tears dealing with their screwed up customer service.


    We miss Verizon!

    corpunker 1/26/11 4:52PM
  • att wireless customer service has gone downhill ! lousy service no callbacks .when trying to find out about something ,you end up talking to 5 different people & getting 5 different answers.very frustrating!

    telephone tony 1/22/11 5:33PM
  • AT&T employs the most useless, incompetent, lying sacks of horse dung I have ever had the displeasure of dealing with. *Every* time I call, it takes several hours and the problem is never truly resolved. I always have a nice surprise greeting me online when I go to view my bill or when I realize a feature/service wasn't actually activated. For example: I've been on hold for 57 mins. now after one bumbling dingbat quickly passed me off to another idiot that refused to take ownership of the situation and merely banished me to pre-recorded hell. I loathe AT&T with a firery passion and only stay with them because of the 23% company discount through work and the unfortunate contract I'm locked into with my family plan. Their service is shoddy, they are over-priced, and incapable of doing anything properly. AT&T, you suck donkey balls. I will never have anything good to say about you until you go under and then I'll say that it's good that you're gone.

    Anonymous 1/22/11 8:58AM
  • I have been trying to send an email to ATT customer support of almost an hour and have been unable to do so. Every time it takes me to a page to verify my contact data and when I push to next button it takes me to a page that says my session has timed out due to inactivity. That is a great way not to have to deal with people.

    ken2kyzer 1/16/11 1:34PM
  • Called customer service on 3 separate occasions and they all gave me different answers and solutions regarding early termination based on lack of coverage due to relocation of primary residence and office. I have 8 months remaining and they want to hold me to a contract where I cannot make or receive phone calls. Amazing. I vow never to go with AT&T ever again. Apple made a huge mistake making them their exclusive partner and if justice prevails, Verizon will give them what they deserve.

    XLNTCUSTOMER 1/8/11 10:51PM
  • Our family moved to the U.S. in 2007 for 3 years. We thought getting everything - Wireless, Cable, home phone - through ATT was the best option. By the end of our 3 years, I realized that it was not the most economical option and - more importantly - I did not feel we got the customer service we deserved.

    Whenever I had a question regarding billing, I would log into my account and send ATT an e-mail. An ATT service representative would ALWAYS, ALWAYS then attempt to contact me/reply by phone. That is NOT convenient for most working people, but they did not seem to understand it. I would ask them to please reply to my e-mail with an e-mail and they would always baulk, but eventually reply by e-mail. Maybe it is more convenient for them to call us back, but who wants to discuss billing or service problems over the phone in public (work, shopping or otherwise). Also, I found that with ATT, you need a written record of what is discussed, to be able to review later.

    So, this last year we were in the US (2010), our mobile phone was on a monthly service - no contract. I called ATT from my mobile phone to cancel the phone on the day we were leaving the US. I was speaking with the customer service representative to find out how the credit on my bill would be refunded and the phone line dropped. The line was already turned off - mid conversation.

    I then went on line from Europe, to see if I could send ATT an e-mail regarding my account, as I was charged for the full month, although the phone was only active 5 days of the billing cycle. To e-mail ATT about a wireless account, you have to log into your account.... but because my account was recently closed, when I logged on I had a message stating that my access level to certain features was denied and thus, I have/had no access to an e-mail address or other contact information other than a 1-800 number to reach ATT. Most 1-800 numbers either do not work from Europe and if you get through, they are certainly not free. In addition to not being able to e-mail them through my account, I cannot even look at my billing history to get a contact number. I only have access to my current bill, and the option to pay a bill. It is extremely frustrating!!

    I have searched the ATT web site for ANY e-mail address to contact them, and have found nothing. I have tried to contact ATT using previous customer service e-mail addresses that I found in my e-mail archives put they return error messages (invalid username).

    I am so disappointed in ATT. For a company that portrays such a global image domestically (in the US), it certainly has tunnel vision towards the international scene. From outside the US, they do nothing to attact or even consider international would-be customers. The oil company that moved our family to the US for 3 years paid for all our phone, internet, and cable serivces - we could have chosen any company. From now on, we will suggest others to shop around vice go straight for ATT services.

    WorldTraveler 1/7/11 4:43AM
  • On the phone for over one hour, talking with 4 different people concerning a balance due on an old account that should have been zeroed out. They would allow the new purchase of 11 I-Phones, but will not allow the addition of one new phone, as the old account is showing up on a credit check. The old account is no longer an AT&T asset as they sold it to a collection company who has not submitted any notices in over two years. AT&T will not do the right thing to zeroed out the old account, to keep our business. The customer service reps are not informative on procedures, not adequately trained on obtaining information on their computers, and when asked to speak with their supervisor, they pull the "let's put them on hold until they go away" routine. Certainly, another service provider will like our $1,000 per month account.

    rradcliffe 1/6/11 4:14PM
  • Upgraded my plan on Oct 20, 2010. Got new phones, (latest and greatest). Drops calls, will not connect, many more problems. Went through warranty, replaced both phones three times. As I told them in the beginning, there was no problems with the phones, but with signal strength. My third line, also with ATT has always worked fine. My previous phone service, that I have had for 14 years, was never interrupted.
    I have replaced one of my "problem" phone lines with an IPhone 4. The problem still continues.
    Local manager wants me to break my contract so I can go to another carrier. The local people at the N Division store in Spokane, well less than people persons.

    Here is the head of the AT&T Mobility. He is my next set of phone calls. (I have already spent in excess of 50 hours with customer "care" department all around the globe.

    Ralph de la Vega
    Chief Executive Officer of AT&T Mobility and Consumer Markets and President of Mobility & Consumer Markets, AT&T, Inc.
    9696
    Age Total Annual Compensation This person is connected to 96 board members in 3 different organizations across 7 different industries.

    See Board Relationships
    58 $800,000 USD
    As of Fiscal Year 2009
    BACKGROUND*

    Mr. Ralph de la Vega serves as the Chief Executive Officer and President of AT&T Mobility & Consumer Markets at AT&T Corp. Mr. de la Vega serves as the Chief Operating Officer of AT&T Mobility LLC. Mr. de la Vega has been the Chief Executive Officer and President of Mobility and Consumer Markets at AT&T Inc. since October 2008, with responsibility for all consumer marketing, sales, customer care and operations for its wireless and wireline businesses. He served as the ...
    Read Full Background
    CORPORATE HEADQUARTERS*

    208 South Akard Street
    Dallas, Texas 75202-4206

    United States

    Phone: 210-821-4105
    Fax: --

    26 Year Customer 1/6/11 12:17PM
  • I have been an att customer for decades and over that time customer service has be consistently awful. Hour-long waits for call to be answered and often buck passing to other "service" reps with associated long waits.Why do I stay -- because they still have a local monopoly on DSL and landline service so using them for wireless is an economic move. However with wireless now bundled I have the added joy of standing in line for service at the local storefront -- this is after my fruitless calls have resulted in being referred to this chairless wasteland with customer service people who seem to have been trained by AEROFLOT.
    But in the immortal (paraphrased) words of Lily Tomlin's Ernestine the telephone operator, "We're the phone company and we don't care."

    Anonymous 1/4/11 8:14PM
  • What is the problem with all of you? Don't
    you every read any of these complants. Att has to have the worst customer service of any company!

    Jerry 12/31/10 6:03PM
  • I upgraded from iPhone 3 to refurb Iphone 4 for 149.00 at AT&T premier. Arrived in 3 days, activated, worked great for 1 hour. Kept shutting itself off and screen going crazy. No longer works. Called AT&T to return for another and was on for 2 hrs 10 min with 4 different people. Return phone and will look at it, if bad will refund money and then I must order a new one myself. There MAY be a 10% restocking fee (for their defective phone). If I order another it would be 400.00 and if one I sent back is ok they will credit my charge card within 10 days.So I'm looking at not getting the new phone for 6 more days, they CAN'T re-activate my old sim card in my iPhone3g so that I would have a working phone, so they tell me to go to an AT&T store and buy a new sim card at my cost. Is this company insane or just total ineptness on management part ? If you sell a product that's defective you replace it with another just like it at no further cost, aggravation, or time to the customer. I was more or less treated like it was all my fault that the phone was defective. I asked for supervisor and was told I was speaking to him and that there was no one else in the world, or India, higher than him on duty for me to speak to. If there is a supervisor out there from AT&T wireless, with a hair on his ass and has some authority do actually do something other than say "Sorry, I understand your problem but that's our policy and WE can't help you the customer that pays US for services rendered (or not) please post your email or number here.

    lou 12/29/10 8:00PM
  • as soon as I can find the name of a person
    who admits working for AT&T wireless and has
    a little authority, that person is going to
    be sued in small claims court for fraud and
    witholding money from rebates which should
    have been paid to consumers. This big
    business mentality of hiding behind corporate
    structure has got to end.
    H W H Jr 12-25-10

    hwh jr 12/25/10 6:43PM
  • AT&T is by far THE WORST wireless phone system I have ever used in New England.EVER!!! AT&T wins the prize for most dropped calls, worst connections, longest connection delays, etc, etc, etc,.......

    I'm stuck with AT&T because I have a company issued phone, but most of us at the company are looking forward to company wide switch to something that actually x

    Anonymous 12/23/10 11:04AM
  • I got up this morning at 5am to work. Internet=down, phone lines=down, fax number=down. Pretty soon my Internet came up but had been out all night. So I try to to online to look for help. I am self employed and NEED my telephone service to work. No help online whatsoever, so I call ATT. They finally, after 20 minutes on hold, tell me that there are no problems in our area, that it must be just me and they can have someone out to help between today, 12/22/10, and 1/7/11. AND the phone box needs to be available no matter if we are home or not. I'm furious!!!

    Dawn 12/22/10 2:42PM
  • I am looking for consumers who are interested in joining a class action suit against ATT. My issues with the Carrier are too many to note. if you are interested please email me at mwestern@knology.net

    MarioWestern 12/22/10 9:32AM
  • I visited your Palatka Florida store on 12/10/10. I stood waiting for over 15 minutes for someone to even acknowledge my presence, even though I had made eye contact with at least four employees. One was waiting on another customer who was making a purchase. One was on a phone call with customer service for the entire time I was there, she was helping a customer. One was on a computer, I believe he was the manager, he totaling ignored me. One was in the back and only came out once. Then there was a young man carrying out empty boxes, he made 3 trips walking right past me. When he was through, he came over and asked me what he could do to help me. I explained I had received an email regarding free phone from ATT. The manager butted in and rudely told me I would have to apply on line and they could not help me. I then said I needed to add minutes the pointed me to a long line to a single computer. I have never been treated so disrespectfully as a customer. There were no other customers ahead of me for the service rep. Needless to say, I stormed out after being there for so long and being treated so shabbily.

    Jan 12/20/10 5:49PM
  • At&T is the biggest disapointment ever. Not only does the service drop calls the billing is never correct. Its not uncommon to find a customer who has been workign on resolving an issue with them for over a year. Most just give up and pay the disputed amount.

    Buy anywhere else except At&t - they are a nightmare

    Fed up 12/18/10 6:13AM
  • Called in to customer service about our phones. We have approximately 25 company phones with ATT service in this area. I called in about the loss of service in our plant in Montague, Texas 76251.
    I was told that there was an issue with a tower in our area and was transferred to tech service. The lady I was connected to there was hands down the owrst tech service rep I have ever had to deal with at any copmany that I have ever contacted. She repeatedly ignored my issues and kept trying to get me to "reset" my phone. After 45 minutes of getting absolutely no where I finaly got so frustrated that I just hung up. If this is an example of your tech service thehn we need to start researching other options for our communication needs and you need to have some serious resturcturing in your tech service department. Or maybe I need to sell my ATT stock.

    Anonymous 12/11/10 7:46PM
  • I love my iphone but now that I am traveling I have used up my data plan and they added another GB for $10.00 and now in less then a week I am almost out of that GB.....but I have been on wifi with my phone since I had the last GB added and should not have used any of the added GB and AT&T can't explain Why as the nice lady at customer service can't see my usage as the systems are down. What is going on AT&T?? Sprint and Verizon has unlimited data plans....why don't you????? Help please explain to me someone!

    Anonymous 12/8/10 10:29AM
  • ATT sucks balls - overpriced with bad customer service. You wait on hold for too long and they have attitudes and often don't know what to do when you have an issue. Can't wait to go to a better company when my contract is over. ATT is full of uncaring vultures!

    Disappointed Debbie 12/2/10 10:54AM
  • i register Att u-verse acct for a month and they suddenly cancel my services without any notice. i called them back and they set up a new account that i have to wait 1 week and a half to have internet back. i have to call them back because i cant wait that long. They did something and i have internet right away. next day, tech support showed up and hooked my internet with a new router. i asked him why not use the one i have from original purchase. he said they will collect it back. at the end of the day, i received in the mail another router. seriously ??? i have 2 extra routers and now they send me 3 bills for 3 routers. Att you are suck for keeping transfer my phone call and waste my whole day for contact you. Nothing solve after all. why i have to pay all 3 bills ???

    Anonymous 11/29/10 1:20PM
  • I have been an at&t customer for many years. Last fall I got two new phones in an upgrade and added a line. I unfortunately did not get insurance and my phone screen broke. I called customer service and was told there was nothing they could do about it I would have to buy a new phone and the smallest cost was several hundred dollars. I would be elegible for an upgrade in May 2011. My phone is unuseable except to take calls and then I cannot tell who is calling. I continued to ask questions and the rep got very rude and told me that it was just what it was. As soon as my contract is up I will look for another cell provider. They are rude and nasty. I have even offered to take more service such as a text package but no deal. They are nasty and uncooperative.

    pcnurse56 11/26/10 12:52PM
  • Every single time that I have a problem with att internet service, I end up being on the phone for a very long time, being switched from agent to agent. Each time that I get a new agent, I have to give them all of my information again, and then explain the reason for my call. I always end up being put on hold multiple times, and usually get disconnected at least once. Today, I had to talk to 4 different agents just to have a new splitter sent to my home. It took just under an hour to finally have someone submit the order. (We'll see if it actually arrives AND if it fixes the problem that I'm having.) We are in the process of shopping for a new home, and as soon as we move, we will be canceling our att account and going with another service provider. It's a shame that these big companies provide such lovely service when you're signing up, and once they have you, they treat you like you are not worth the paper your monthly checks are written on. I certainly hope that the att execs read these complaints and make some changes, but I suspect they are to busy playing golf to care.

    jadanosh 11/23/10 10:42AM
  • For some reason, AT&T thinks it's acceptable to make customers wait over three weeks to get their internet accounts activated. Sure, if I lived on the edge of a cliff, atop a perpetually snowy mountain peak, in the wilds of Siberia, that's not at all an unreasonable time frame. However, in the heart of Los Angeles, at the end of the year 2010, this is sheer incompetence. Dear Congress, please de-regulate this industry for real once and for all. Oh wait, then you couldn't receive all that sweet, sweet kickback money in the form of campaign contributions. Under this system of government, the American citizen is a non-factor in political decision making. Only corporations and their deep pockets matter.

    CaliCust 11/20/10 7:28PM
  • OK SO AS AN AGENT FOR AT&T...YOUR SO CALLED "EXTRA CHARGES" WERE PROBABLY VALID ADVANCED BILLING AND THE REASON IT PROBABLY TOOK 4 CALLS TO GET THE CHARGES FROPPED IS PROBABLY BECAUSE THE 3 AGENTS BEFORE THAT TOLD YOU THAT THE CHARGES WERE VALID AND IT TOOK 4 CALLS FOR YOU TO FIND A SOFTY TO ACTUALLY MAKE AN ADJUSTMENT...PAY YOUR BILL

    Anonymous 11/14/10 3:25PM
  • Just want everyone to know the warrenty department sucks. have 2 new phones paid out right in full 1 turns itself of and warrenty want 2 send a refurbushed phone to replace it not a new phone. also had many dropped calls everyday took my numbers went to us celluar now thats a real carrier have signal everywhere no drop calls. AT&T JUST SUCKS.

    Anonymous 11/13/10 5:27AM
  • I am currently fighting AT&T's policy of charging exhorbitant per minute rate charges (45 cents per minute) without notifying the customer.

    Here's their gig.

    AT&T makes huge profits from overage rate charges. Let me say that again. AT&T makes MASSIVE profits from overage rate charges. They're not interested in making money by providing excellent service and EARNING loyalty. Instead, they have a wondfully underhanded way of leaching money from customers via the 'overage rate'.

    It goes like this. If a person reaches the limit of their 'anytime' minutes, their rate is jacked up to 45 cents per minute. Of course, most people that have reached this threshold and continue to gab have reached this threshold unknowingly, AND, most likely will continue to rack up minutes at these outrageous rates. AT&T LOVES this. AT&T REFUSES to send customers a text message alerting them that they are now gabbing away at 45 cents per minute.

    But what WILL AT&T text you about? AT&T has all kinds of texting options. They can text you to confirm that you have updated your account address. They can text you to tell you your payment has been confirmed. They OF COURSE will text you if they have any trouble with your payments. AT&T LOVES to text alert customers about anything and everything EXCEPT - ATT WILL NEVER LET YOU KNOW THAT YOU'VE REACHED YOUR MINUTES LIMIT AND ARE NOW BEING FINANCIALLY PUMMELLED.

    So how does AT&T excuse this behavior? They emphasize over and over that they provide SO MANY WAYS for a customer to check their minutes. You can check your minutes limit online, by text or by phone. THEY KNOW THAT TONS OF PEOPLE LOSE TRACK OF THEIR MINUTES AND WILL HIT THEIR THRESHOLD REGARDLESS.

    What would happen if AT&T decided to add an alert to their autotexting options? The kind of alert that says 'YOU HAVE REACHED YOUR MINUTES LIMIT! YOU ARE BEING CHARGED OVERAGE RATES!'

    IF AT&T did that, they would lose a whole heck of a lot of money. People who got a warning text would LIMIT their call length and eliminate unecessary conversations about their dogs and the groceries etc.

    I confronted AT&T and here's what they had to say: By phone, their rep said 1) we have 20 million customers, we can't text everybody.

    Oh really? You can send me an autotext that my address update is confirmed? but you CAN't send me a text telling me that you're stealing 45 cents per minute out of my wallet?

    The AT&T rep also said that 'people wouldn't want to be bothered'.

    Oh really? I can't think of one person that would choose to pay 45 cents per minute instead of receiving a simple text alert on their mobile phone. AT&T's rational is bordering on ludicrous.

    So, I ended up filing a complaint with the FTC. By the way, for all of you that have been reamed by AT&T's overage rates - either wireless phone or internet data usage, I URGE you to file an online complaint at the FTC website - it's quick and simple. Tell them your story...I know you're out there, I've been reading the horror stories.

    So here's the best part. AT&T is required to respond to my complaint to the FTC so they actually had someone call me back. I asked the AT&T guy, if you can autotext me on various unimportant and sundry items, why can't you alert me when I reach my minutes limit.

    His response was, 'we're a business' (BTW, I have this conversation recorded folks).

    Exactly. He hit the nail on the head. AT&T is in the business to make money. Alerting the customer that they have reached overage rate territory would really hit AT&T's bottom line. They love those overage rates.

    So, there will be NO simple painless autotext from AT&T about overage rates. They're hoping you'll have a 45 minute conversation with your best friend about your new hamster or the list of groceries or the latest video game you downloaded. The longer you talk the better. And if takes you a week before you check your minutes, then GREAT! They have a whole beautiful week of overage rate money to collect.

    AT&T needs to be reigned in and held accountable for shady business practices. How do we do it? Write the federal consumer advocate Elizabeth Warren. Post a copy online to your congressman and your senator and the FTC. We have to start complaining or AT&T will continue to laugh all the way to the bank.

    Kathy T. 11/12/10 8:21PM
  • I switched over from Verizon. Man am I regretting it now!! VZ was ok, expensive plans was my only complaint, but I wanted an iPhone which I love. But I am put out with ATT customer service AND even more their billing dept. They messed up our bill by adding extra charges and when we disputed them they finally credited the account but somehow the bill didn't catch up with the credit and next thing we know the phones were cut off. We finally (after 4 calls) got it corrected AND the restore fees waived. Now, we have some collection agency calling us for a past due amount! I have an excellent credit rating and ATT sicks a watchdog collection goon on me demanding payment! I THINK the real problem is the lag in customer service and their billing dept. The majority of CS agent we spoke with (7) truly wanted to help but there were 2 in particular that were terrible, quoting wrong amounts and mixing up charges on our lines. Wish I had stayed with VZ and settled for a Droid.

    aviator 11/11/10 12:16PM
  • ATT has the worst customer service ever. I will never use this service again once my contract is up.

    Anonymous 11/9/10 5:32PM
  • Moved to a new home. ATT reports moderate service. Not true. I cannot get service - even with purchase of an ATT micro cell device. ATT suggested to update phones. Still no service. Do not live in city, but not far from Milwaukee. They say they are "sorry and are always trying to update/improve service." Meanwhile, please pay your bill. Real appreciation being a 11 year customer (cingular & ATT).

    Wisconsin anger 11/3/10 11:55PM
  • They should be fined for blatantly not honoring their commitments.

    magpublshr 10/28/10 5:59PM
  • I signed a two-year agreement for a Sierra Wireless USB Internet Connect Device with AT&T early 2010. May 21, 2010 the device was stolen with other equipment from my location. I Had Assurion insurance, reported it, received a replacement device that didn't work. AT&T has replaced it four times now with a non-working device each time. Obviously, we have had no service since the working device was stolen. The bill was paid for every day of working service, no problem. The insurance premiums were paid up to date as well as a $50.00 deductible for the replacement device. They stopped sending device, but continued to bill my company for the service. Now, they sold the account to a collection agency who listened and said they couldn't help us, we had to go back to AT&T. Back? They should never have just left us with a non-working device meaning no service and think they are going to continue billing. For What? They're the ones who gave up on their own product and left us "holding the bag." Now all I know to do is take it to the State Attorney's Office and file suit against AT&T for not holding up their end of their contract. Any suggestions?

    magpublshr 10/28/10 4:54PM
  • Have been a long-time ATT Wireless customer. Customer service is getting worse by the year. Purchased AT&T Mobile Backup service several months ago, and IT NEVER HAS WORKED. Nobody at ATT could explain why it didn't work, and nobody could fix the problem. So I asked that the feature be cancelled. Months later, I STILL AM BEING CHARGED EVERY MONTH FOR A SERVICE I AM NOT RECEIVING. Between this and the dishonesty of sales reps (who withhold information when one is purchasing additional equipment or features), I am finished with AT&T when my current contract expires. They just don't care.

    Anonymous 10/25/10 9:16AM
  • The phones are crap and a t and t makes it very difficult to impossible to get another phone. their customer service is godawful and they act like your the enemy and have a chip up thier butt when they deal with you. A t and t only wants it their way and dont care if their customers are happy. If they have your money they are happy A t and t acts like you have no right6 to have a cell phone and only by their mercy will they grant the privilage of having one.

    R.A.T. 10/23/10 1:42PM
  • Im just wondering why the salespeople do not tell you everything you need to know when you are purchasing a new phone contract? Or, why I'm having to pay for 3 phones, when all I need are 2? Why the salesclerk didnt explain that they were adding another line to my contract, when my son, who's deaf purchased an upgrade because the 1st phone he bought he couldnt see? Im not thrilled with the service Ive had through At&t at all. Im told what I can buy, when I can buy it, Im being ripped off & no one will help me. I was told one time that I missed being able to drop the one phone line by 3 days. Then I was told that they should have dropped it at the time my son purchased his update..Im totally confused! Im angry too! All we wanted was 2 phones on our contract..1 with unlimited texting & web, the other one with 750 mins. talk time w/roll over mins and unlimited texting. Thats it! We're paying 200.00 & more a month for service we dont use. You would be angry too! Our bill should only be about 100.00 a month...not 200 plus! Then instead of helping me, Im transferred to 3 or 4 different departments and still get no help. Ive asked for a phone number to reach the corporate office & I get nothing. Someone either needs to help me or I am seriously thinking about taking my plan & going to another company. I hate the fact that they took advantage of my hearing impaired son like they did. There was no cause for that!

    Richard 10/20/10 6:44PM
  • Never buy and LG NEON cell phone because they are the biggest piece of garbage I have ever owned. If you research on the internet you will see hundreds of complaints about this phone. It should have been recalled and is not for sale on AT&T website where I had purchased it a little over 3 months ago. It was 10 days past the warranty and was obviously a defective model since about 95% of the hundreds of complaints were negative. It works great for about 3 months and then when you make a call it takes about 30-40 seconds before you hear anything. The other person can hear you but you cannot hear them which makes it impossible to even check your voice mail. AT&T customer service is the worst I have ever experienced and the company will steal whatever they can from you. First of all I signed up for $60 a month unlimited talk and text with auto payment and the first payment was mysteriously a double charge of $120. Spent an hour on the phone to correct that. Then the next auto payment was taken from my account 3 business days before it was scheduled on their website so it caused me an overdraft. Never was compensated for that. Then my Neon started acting up and all I wanted was them to replace my defective model phone with whatever was their cheapest phone and I would continue to pay them $60 a month but they refused to do so and told me to contact the manufacturer. So I terminated my account with them 5 days ago over the phone with their customer service. The headache is gone right? WRONG! Today they took $60 dollars out of my account with their auto payment plan. I called them and they don't have any record of me terminating my account of course. So I terminated it again and was told I would get a refund. Tune in next week for the final outcome of "HONEST MAN VS LARGE GREEDY CORPORATION!".................... And now it is the next day and I just checked on line and my account is still active and I was still set up for auto pay renewal payment. These people tell you one thing on the phone and then when it doesn't happen you call back and of course there is now record of your previous call or request. THEY ARE CROOKS!!!!!BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 10/7/10 3:57AM
  • it's problem with the service! c'mon. you have to trust them because they have the system that tells whether it's the phone or network. if they replace your phone, chances are you'll still have the same trouble because there's a larger problem going on with the network. it's either you wait to have the network fixed... or switch service providers

    theAnemone 9/28/10 3:45PM
  • WHEW ! I just got off the phone with one of AT&T horrible Manila Call center. Trust me, I reached my wit’s end trying to explain them that I am having a hard time keeping a connection in my house and I reached nowhere in 2 days. If this is service, I better pay off the cancellation fees and move out.

    Kendrick 9/27/10 3:59AM
  • at&t customer service representatives always said your mistakes. They never admit their flaw software and intentionally rob customers small amount($2.00 each line repeatedly) using usage charge inside the monthly invoice.

    Anonymous 9/26/10 12:02PM
  • I can top anyone's bad experience with AT&T to date. It's been one month that I transferred from one apartment to another in the same building and cannot obtain the DSL wireless connection for my laptop. They insisted that I had to change account numbers and become a new service customer. I purchased the darn modem from AT&T and have a 10 month contract or I would send it back. I've had so many appointments where no one showed, got the address wrong, same technician came back to say he can't fix it etc. I simply can't call one more time to be sent to India to be told they will send someone out. And to think that I have AT&T as my long distance and DSL carrier at another residence. Now when I hear one of their commericals I change the channel. Absolutely no excuse for the way they have handled this account. I have forwarded a lengthy account of my experience and await their reply.

    Anonymous 9/3/10 2:44PM
  • I had a pay as you go account with AT&T. When it came time to add minutes for the first time, thesales person did it for me ath the kiosk in the store. He told me I was all set. He never mentioned the pin number etc. Suffice tyo say AT&T has my $50 and won,t credit my account even though they have a caopy of the receipt in the store. I don't have the receipt. Customer service said there was nothing they could do. Nice attitude ofr a world wide corporation.. They stole my money. MEM

    MEM 9/2/10 1:20PM
  • I can't believe how some customer service employees when asking for a supervisor, they place you on hold and then hang up. Then when you call back, it repeats itself over again but you hear them laughing out loud talking about you to another co worker. It kills me how we have a problem that they seem to be a joke. But they have a job because of us. I hate this service and the mix up people as well as the mixed up bills. Every month is something.

    Shameko@att.net 9/1/10 10:41AM
  • Long story short, I just opened an cellphone contract with AT&T and assumed insurance was included in my contract. The rep did not go over that and I was in a hurry and she was in a hurry, being the only person there with three other customers behind me. Three days later, I broke the cellphone screen and went in the store and realized that no insurance was on there. (That was my fault). The only thing I had a complaint about is the way they handled it. The rep who was there seemed more interested in opening a new account with new customer. He didn't even kindly tell us that if we could be patient, once he's done, he'll assist us. He just said that since we dont' have insurance, look at the phones available and we will need to pay the retail price. He also called the rep who originally open the account and they were talking about me in a lofty kind of way in front of me. Making it seemed that I broke my cellphone on purpose and that I'm here to get a free replacement. Just got back from a long trip so I did look scrubby and maybe he thought I was some white trash wanting a new phone again or something. But he should have not been rude to talk about me in a snippy way in front of me with his co-worker, who was also acted like I'm all at fault. She originally opened the account and she lied that I told her I didn't want insurance. She didn't even touched on insurance when we opened the account with AT&T. I have the money, I don't care about paying extra for the insurance. I also have money that I'm willing to pay the extra fee to get out of the contract with them. I really hate their customer service. IF they had been nice, told me there must have been some miscommunication but there is no insurance on it and we would like to help you as best as we can. I would totally stay, but the way they acted and the way they handled the situation made me came out of the store feeling like a dirty person who isn't a worthy customer. That they are the phone company, can do whatever they please, and that customers should feel privelge to have a contract with them. Arghhh!!! I hated the whole experience.

    Anonymous 9/1/10 6:40AM
  • I called customer service at 8:30am and am told that you are closed and to call back during regular business hours of 7am - 9pm - what part of you have been open for 1.5 hours do you not understand?

    To add insult to injury, i call the after hours number, and, it too, says you are closed and to call back during regular business hours.

    Ed 9/1/10 5:33AM
  • this service sucks ,i have to drive around town to find a spot to use my cell ,have called twice about this .frist time i was told there was nothing wrong with the service now today they tell me we have a tower down ,sure are slow been a month and i have used my phone very little. the rep told me my contract was up .i might want to check somewhere else, thats what you could read between the lines, also said when the tower was fixed i may still have problems getting service, i only live 3 miles from the tower told her i did not pay part of my bill every month like i was getting in service can anyone reccomend a good company

    Anonymous 8/30/10 12:04PM
  • I received a rebate in the form of a Visa credit card but the date has expired. I cannot access the card or find how to get a replacement since talking to a service rep is not an option when calling the number provided.

    Edward 8/27/10 5:28AM
  • We signed up for ATT uverse in June 2010, it has been nothing short of a mess since day one. They lie, they lie again and then they just over bill you. My husband and I have spent more time on the phone, emailing and to no avail. They know you can never do anything about "what was promised" If you can't get it in writing (email) don't believe it. They have customer service and sales reps sell or promise services or rebates they will never give you. I am so sorry I did not go with my original gut instincts and not go through with this, I even called a week before install to cancel (I had a feeling) and they talked me into a deal that never ever happened. When my year is up I am gone. That includes my cell account I have had over 10 years with ATT, they will lose that business as well. Just horrible that this is going on and no one can do anything about it. Call the phone, they tell you go online, go online you can never find a email funcation, or they tell you to call customer service, it is a vicious circle.

    Avonnow 8/23/10 7:22PM
  • the following is a copy of a letter to AT&T regarding their ultimately successful attempt change a laptop card data plan to one which was limited by 5GB, after having shut off services while we were on a business trip:

    Sirs:

    To close this file, please be advised that on Aug. 13, we produced documentation showing the subject account was for unlimited data with no reservations by ATT to make any changes. We were shown a data entry by the local ATT representative showing a manual override and unauthorized modification to the account, changing it from it's original terms, to a form of 5 GB limited account.

    During the ensuing 20 tel conference among Mr. Gomez, myself, the local ATT rep and you account managers elsewhere in the US, it became clear to the three of us that the account managers were deliberately lying. They were unaware we were seeing the same information that they were seeing.

    To her credit, the local ATT rep attempted to get the account managers to state the truth by asking a series of questions. She was clearly embarrassed.

    We finally told her to stop and we addressed the account reps directly. We admitted having complete access to our information and being aware of their prevarications. We told them that they were clearly operating on a different set of principles and while resort to the courts was always possible, it made no sense to continue the relationship. The account was terminated and all past due amounts to be waived. Needless to say, they quickly agreed to this.

    I can honestly say this was the first time we've been directly lied to by any service company. It was an unnerving experience and we very embarrassed for your local rep.

    We will post this experience on the ATT site.

    E. Reynolds

    EBReynolds 8/16/10 9:45AM
  • AT&T is blackmailing users into adding direct tv or their wireless services by raising their phone bills. My phone bill has been adjusted upward three times this year (2010) because I won't change my services!

    Poppy 8/15/10 3:08PM
  • One of the sales associates at the AT&T wireless store in Whittier, CA, Robert, needs to work on people skills and personal hygience. When I walked in to get my old SIM card information transferred to the new one that came with my phone, he said that I needed authorization from my husband. So I called him from the store and had me authorized. Meanwhile, I noticed that other people came in speaking Spanish and getting things done witout authorization and of course, Robert, the sales person, not realizing that I understood Spanish. Regardless, after all that, I Robert asked to see my ID and I did show it to him. He said he needed to 'hold' it. I was very reluctant since his hands were 'filthy' from him picking his nose and constantly scratching his crotch. I reluctantly gave it to him and when I got it back I sprayed it with my antibacterial spray and wiped it on my slacks. He stared down at me and when I gave him the 'sealed' envelope with the new SIM card he took it out and wiped it on his pants and stared me down, again. Then when he needed to program my phone and he did and returned it, it was sooo disgustingly dirty that I had to spray down my whole phone. He was rude and needs lessons in people skills and personal hygience.

    Disgusted 8/13/10 2:56PM
  • Holy crap att sucks att support said i can go get a different phone cuz the iphone doesnt work rt. now??????? both billing and iphone support at att said to go with another phone maker???? DONT UPDATE THE DAMN THING????

    MARK 8/10/10 6:55AM
  • I have been an AT&T Wireless customer for about 25 years, but current service is AWFUL! The coverage is not as advertised. Failed calls, dropped calls, and weak connections (Can you hear me now?)are all too common. I am looking to change to a better provider.

    Bob in GA and Bama 8/9/10 1:12PM
  • I have never experienced any worse customer service. Premier is a very confused company. They had no problem debiting my account of $700 for two iphones but have yet to deliver them 4 weeks later. I try calling and they just have me on hold for hours at a time and i end up hangingup. Also I call regular att from my cell and they just told me that my order has been canceled!what is that about canceled? but yet they havent returned my money nor given me the product?

    wow can someone direct me to the place or company where they can help me get my money back or get my phones???

    pshaunrocks 8/9/10 11:29AM
  • As I was unable to pay the high bills my family plan incurred,I told AT@T that I would pay a monthly payment of $50,till my account was cleared.I told them to suspend my account till then.If I terminated my account in August,I wouldnt be charged an early termination fee.Inspite of my paying them every month,AT@T charged me an early termination fee before August!!!!!!This is the most fraudulent company I have had the displeasure to work with and will tell all my friends and relatives not to deal with this company.Shahana Sattar

    Anonymous 8/4/10 9:01AM
  • Horrible & Fraudulent

    I ordered an Iphone on 6/25/2010. Now its August 1 and never received it. When I checked Fedex tracking I saw it was delivered on 7/9/2010 and 'left at front door'.

    I tried calling AT&T numerous times on their customer 'service' number. I literally was on hold for over 60 minutes and NO ONE picked up. I cannot call from work and shouldn't have to.

    There is NO WAY to contact AT&T by email until you register but the site won't let me register

    I will be disputing the entire charge off my credit card

    Nick L 30 8/1/10 8:05AM
  • If you call customer service and get Representative Tina Lewis, HANG UP. She is AWFUL!!!!! No help whatsoever. Will put you on eternal hold.

    WISH I COULD SWITCH TO ANOTHER 7/29/10 3:34PM
  • AT&T is scamming customers---they need to be investigated for the lies they tell you just to get your business---we placed an order to bundle home phone, DSL, and cell phones together and was told it would be x amount----our bill doubled from the first billing cycle and when trying to get it fixed, talked to many different customer service reps and each one told us different stories----issue has still not been solved----investigate AT&T for illegal business dealing with customers.

    American Too 7/28/10 8:16PM
  • I have had an Iphone 3G for 10 mos now and have had to change my # twicw. Three mos later after i got the phone, Atnt called me saying they had given me someone's # from military suspend. That's not cool. So I had that # 7 months until yesterday July 27, 2010 i had to change due to harrassing calls and they waived the fee, which is cool. What isn't cool is I got bounced around yesterday because no one could me set up my vmail. One girl claimed she couldnt hear me, and i heard her kept saying hello and then she hungup. Unless she dropped her headset bc she sounded far away. They kept putting me on long holds which pissed me off! When they changed my # in Dec i had the same problems with no vmail help that i ended up having to call my retail store and they did it with no problems. Yall need to hire more trainers bc the ones yall already have dont know anything and the reps dont know anything either, but how to call u when ur bill is past due like consumers dont know. And these iphones suck freezing up n stuff but i bet u when my contract ends i wont be upgrading im gonna str8 downgrade n sell this piece of garbage phone.

    Mzyella30 7/28/10 12:40PM
  • I purchase an Iphone from your company back in September and been receiving the folowing problems since I had it:

    1. Drop calls
    2. Phone cut off had to be restored
    3. glitches alot
    4. missed Voicemails/doesn't show up

    I would like you to know that I am really rethinking the possibility of your company not being my cellphone service provider in the future. However, if I am to expected to receive this type of service. Surely, my unfortunate experience is definitely not in alignment with your reputation, which I know is of higher caliber.

    vernon 7/23/10 10:17AM
  • We went to one of your kiosks located at the Kahala Mall Shopping Center in Honolulu Hawaii to upgrade my phone. Although the sales rep was friendly, she had very little product knowledge and couldn't answer a lot of questions that we had regarding the different features on your phones. After I decided on the phone to get, all of my phone numbers were not transferred to the new phone. She wasn't helpful at all and stood there with a blank look on her face! This is the second time that we've had problems there and the next time we're going to really think about going back to AT & T. It's so frustrating!

    Rene' 7/19/10 12:18PM
  • I switched to us cellular today and att had me on a billing cycle starting on the 8th of the month.. They dont give pro rata on early termination. So if you going to drop them do it 2 days before you next billing cycle... The gave me the last month billing screw job as my going away gift...

    milwconsumer 7/14/10 1:37PM
  • Terrible.
    Waiting on hold 40 minutes so far, this time. The message does not say how many people in front of you or how long the wait is. Wonder why.

    And this is not the first call.

    pxxb 7/8/10 8:16AM
  • I have been with Verizon for long time. I just ordered the service from AT and T because I want iPhone. So, far, I would say if its custom service is terrible, especially as compared to Verizon. No one in AT and T seems willing to help customs by taking extra step. If you raise any issues, all have a simple answer: “That is our company’s policy and I can do nothing about it”. The issues I raised were also ones that I encountered before when I were with Verizon and were resolved by talking to the managers. But not with AT and T. I am thinking that I should go back to Verizon. I really wish that Verizon has iPhone!

    Mary 7/4/10 8:52AM
  • The Glendale WI store doesn't answer it own phone and doesn't even have a answering machine. I called all day and no answer, called corporate and they couldn't get through. I drove to the store and it was busy, I took a number waited, asked my question and got a answer. WOW. Then I asked why they don't have someone to answer there phones or at least have a answering machine. The guy told me they are always to busy to take phone calls so they keep it unplugged. Too busy and too cheap to hire a person to answer the phones. ISN'T IT INTERESTING HOW THE PHONE STORE CAN'T FIND A WAY TO ANSWER THE PHONE. WASTED MORE OF MY DAY THAN I HAD EVER EXPECTED!

    pkeys100 6/30/10 3:08PM
  • We have 4 lines, with 4 different phones. We have many instances of missed calls, dropped calls, missed text messages. Everytime I call service I get the run around, one person can't help, the next can't help, finally I get someone and they ask how lon g it has been going on I tell them for about ten months, they person Charles says "I am soory to hear about your problem but we cannot waive the early termination fees, you have had this problem since you got your phones and you had 30 days to correct it and you did not so some of the responsibility falls to you!" I tell him to please check the computer for notes showing that we have been trying to deal with it for the past ten months. He says "I am sorry but you could have cancelled within the first thirty days with no termination fee" I then remind him that it is a 2 year contract not a 10 month contract, and the 2 year contract is up on august 10th. He repeats that there is nothing they can do! So AT&T can stick it it is back to verizon for us! We went to AT&T because our Verizon phones did not have service here at our home, Verizon four years ago waived the early termination fee so we are headed back to Verizon who now has excellent coverage in our area! I also sell cell phone plans for all of the Major carriers and will have a very difficult time recommending AT&T based on their customer service or lack thereof.

    Anonymous 6/30/10 11:10AM
  • For 2 weeks I am not able to receive incoming calls. Keep getting the run around, speaking to managers, saying we are working on it each day another delay, Horrible customer service FULL OF LIARS.. STILL NOT ABLE TO RECEIVE INCOMING CALLS, I NEVER SHOULD HAVE SWITCHED FROM VERIZON,

    RS702 6/25/10 7:01PM
  • Looking at the scores on this site Sprint is killing the competition and all of the reviews are positive. Switching to Sprint, because I am over AT&T and the dropped calls and their outrageous bills. Bye ATT, Hello Sprint.

    Johnson 6/25/10 6:43PM
  • I agree 100%. I became an ATT cutomer 6 weeks ago. I bought a backflip. IT HAS NOT WORKED PROPERLY SINCE DAY 1. All they would do is send me a refurbished phone. New customer, paid $199 for a phone that doesn't work. So they send me a refurbished (used) 0ne? I received that phone...it doesn't work. I brought both phones to an ATT corp. store. They said "these things are messed up. This one is possessed". Then they said that they couldn't help me. I called customer service. After 2 hours, they said all they would do is send another refurbished phone. I told them I shouldn't have to but was even willing to just buy a new phone. They said that I couldn't.... I'm not eligible for an upgrade....I have only had the phone for 5 weeks!!!!!!!

    Anonymous 6/21/10 7:45PM
  • Its now Wed. and I bought a phone thru phones sales department. They sold me a phone that they didn't even have. Promised to have it to me in three to five business days. Had me cancel with my current provider promising my phones would be here easily by the date needed, not even going to come close as they dont have the phone!!! I've been lied to more times in the last three days than in the last year!!! After spending hours on the phone trying to get things resolved and get my phone only to find that if you want to speak to a supervisors boss you have to file a form and wait 24 to 48 hours to get a call back... I've been promised so many times of calls back and not ever recieved them. I've gotten told that I was speaking to a supervisor when it was just an agent that wouldn't give me their employee #. Don't ever trust AT&T in anything that they promise. They just want to get you off the phone and move on. They really don't care and don't care if you go somewhere else... Their bigger and better than us regular people who buy their products and pay their wages. Demand better service or go somewhere else. Its the only way to make them listen!!!

    TommyBGood 6/9/10 4:24PM
  • I would like to thank AT&T fro having REAL americans answer their phones. I am sick and tired of talking to fake Ralphs and Sams from India being paid low money and taking another american job. Be AMERICAN, keep the jobs home where they belong!

    Ricochet 6/4/10 8:50AM
  • I spoke with a guy named "Evan" around 1:30pm on Thursday, May 27, 2010 through the online chat and he was HORRIBLE. He was unbelievably rude, he was really slow to respond, and when I asked him if he could explain to me what the advantages of ATT were to justify why the prices were so much higher than T-mobile, he told me "Well I help hundreds of customers per day. I'm sorry if I cannot change our prices for you." -- which didn't address my question at all! It wasn't that the prices were too high, it was that I was trying to understand what else I get for that price because on T-mobile all the same things cost about half the price.

    When I asked for his representative ID number or last name so that I could complain about the bad service he gave me a run around and wouldn't provide me with any information on how to identify him! I don't even know where I am supposed to complain about it. Is this the right place??

    bestin 5/27/10 4:39PM
  • AT&T DIDNT HELP ME AT ALL MY LOCKED ME OUT AND THEY SAID THAT I HAD TO GO TO SOME STORE!!

    GIGI 5/23/10 6:11PM
  • 4 month old phone died. I called and was told there was a replacement in stock and they'd hold it for a day. Drove across town for new phone was told I needed the "password". The "service" rep just kept repeating that over and over even when asked why I wasn't informed of this policy either when I signed up or when I called yesterday as I usually don't carry other peoples SS# around with me. Drove home to get number and back again (after being told "no, can't go to a local store). Once I had the password I was informed there were no phones in the color requested. I said they put on one hold yesterday. He just kept repeating "there are no phones in that color" (never checked)... Finally someone said yes, there was one and retrieved it. Then was told we can't transfer any of the data 'cause your phone won't turn on'. Of course- don't go out of your way or anything... Overall impression was it's all about the initial sale and you're on your own after that. I won't re-up with AT&T.

    jw 5/22/10 11:20AM
  • I think the few favorable comments about AT&T must have been made by their employees, who hope this terrible company can stay in business. I had rather call the IRS than AT&T. Their endless menus drive me crazy and when (45 minutes later) I finally get a real person they give me another number to call and the process starts all over again. I signed up for their DSL service three months ago and I have not had a 24 hour period of uninterrupted service yet. Their "techs" have been out three times with charges of over $300 so far and the service is worse than ever! I disconnected my home phone after 35 plus years of being a customer and I am checking into another cell provider for the family's 4 phones. Unfortunately AT&T is the ONLY provider of high speed internet in my area. I guess I'll either reset my equipment several times a day or learn to live without internet. I didn't like the old AT&T but I really HATE the new AT&T.

    IHATEATT 5/17/10 12:13PM
  • I am amazed that anyone could ever have a positive experience with AT & T. They are the worst company I've ever dealt with. I purchased their phone with a $250 rebate. After having it for about 2 weeks the dropped calls, echos, etc., became unbearable and I went back to my previous carrier. They started bugging me for their early termination fee and I told them to keep the rebate. Well, they kept the rebate and spent the next - and I kid you not - five years - harassing me with automatic electronic messages every single morning! I tried everything, including writing to the CEO and everyone - from the bottom to the top - was unhelpful, rude, and obnoxious. I cannot understand how they stay in business.

    Anonymous 5/14/10 10:31AM
  • I've had service with AT&T for 5 or 6 years. I've never had any problem with customer service. They may not always tell me what I want to hear, but they do try and they are always very pleasant. As for coverage, my husband and I went to the beach for vacation recently. There were 3 of us with cell phones and mine was the only one that got a signal. His phone is the company phone, so it's not some fly by night cheapo service. I know how frustrating it can be to not be happy with your service or the product itself, but this is one of those occasions when I have to brag about my phone service.

    rebargirl 5/5/10 9:08AM
  • ATT 3g network map is bogus. Customer service is of no use. Terrible service. No resolution just excuses from them.

    Anonymous 5/4/10 7:17PM
  • At&t is the worst cell phone company in the world. They coverage sucks, their prices suck, their customer service sucks, and their 3G coverage sucks.

    Angel 4/29/10 12:09PM
  • att is suchas friends dream of terror.
    when I call for to clear a bill.
    left me more lost than a rabbit in a desert.
    but I was charged the same fee twice.
    call to ask about a bill
    waoo were like a lion when they see a piece of meat
    today all my friends and family will not use att.

    Anonymous 4/23/10 4:50PM
  • Hard to tell which company is worse. AT&T and their horrendous and pathetic network, or Verizon and their terrible customer service and ridiculous prices. I hate them both and will never use either company again. Going back to Sprint.

    Anonymous 4/20/10 11:25PM
  • AT&T might be the worst company in America. Their reception is soooooo bad, and they dont care to fix it. Customer Service is worthless.

    Vanessa 4/6/10 7:42PM
  • service is NOT AVAILABLE each working day(4am till about 6;30am) to my companion phones. I know that your system is being serviced - exactly when I need to communicate with my family members.

    In two months, my contract is up for renewal, and I must consider that I cannot get service 24 hours daily because you make service unavailable when I need it.

    Anonymous 4/5/10 3:36AM
  • vary bad at giving back refunds,we have had to contact them every time to get our rebates.what a rip off!

    Anonymous 3/29/10 11:25AM
  • ***WARNING*** there is no such thing as a "free 30 day trial" with ATT. I learned that the 30 day trial was just a sales pitch used to get you to sign up for the account. I seem to be one of the few who don't like the service of ATT and decided to return my phone and cancel my contract 10 days after I purchased it. I was surprised to find a bill with a 175.00 cancellation fee. When I went back to the store where I bought it, they actually told me they couldnt help me and I had to call customer service (which took multiple calls and a few hours out of my day). The 175 was finally refunded (not very easily), however I was charged 99.71 for 10 days of service on a package that was 69.99??? My advice is to do your research and make wise choices.

    djmarden 3/16/10 8:45PM
  • Why doesnt AT&T care about the quality of their network? I can not begin to count the amount of dropped calls I get in San Diego, Los Angeles, and San Francisco. I use about 5000 minutes a month, and must drop at least 5-7 calls a day! Can anyone recommend a better network? I had Verizon in the past, and they were decent at best. Maybe going to have to give Sprint a try. Anything has to be better than AT&T. When I call customer service they say it must be a phone issue, yet I have had my blackberry bold replaced 5 times in the past 11 months...seriously are they all bad phones? AT&T fix your network.

    Casie 3/13/10 2:40PM
  • February 24, 2010 - Called At&T to complain about static on our line (if had been there for some time, but was getting worse).
    That same day they come out and told us it was there problem and they would put in a new connection from our house to their service.
    February 25, 2010- Our DSL line has now been out for two days since they "fixed" the static on our line.
    February 27 , 2010 - After MANY calls someone finally comes out to reconnect the DSL line.
    February 26, 2010 - Called our home number from my cell phone and was connected to my neighbors answering machine.
    February 26- March 5th, 2010- I've called everyone i can think of, the original guy to "fixed" the static on the line (which is back) came out and insisted the problem was in our home and could only be fixed if he comes in and checks the problem in our house. I wouldn't let him in.
    March 5th- They are now going to my neighbors house to fix the problem THEY have inside their house (they will charge them $50.00 an hour to fix the problem)

    Jbaboo 3/4/10 3:32PM
  • So I live in Atlanta and recently went on a trip to Dallas for work for 2 weeks. I arrive in Dallas with my iphone 3GS. I get to my hotel...and I have NO service. I go to the Lobby and I have NO service. On my way to appointments I stop by an AT&T store...WORST experience ever! Their employees are so rude...they blamed the fact that I had no service on APPLE!!! So basicially I spent 2 weeks in a Hilton hotel with no AT&T coverage. AT&T couldn't care less...I hate you AT&T. Sprint is looking sooo sexy these days. Come June BYE BYE ATT!

    Anonymous 2/25/10 10:19PM
  • I am currently living in Hawaii although my number is a California number. This is the second time in 6 months that my phone stopped working unable to call out. The last time it was out for 5 hours and I spent over an hour on a different phone trying to figure out the problem. This time I can’t even get at&t on the phone because the number they text messaged me is busy!

    meltyler 2/22/10 7:40PM
  • Good luck contacting att after hours.
    it is a joke.

    We have had a service outage here today most all day long on valentines day.
    Have tried contacting them over and over & the afterhours line is just there basic line. no human interactions.
    for postpaid or prepaid.

    I will be looking for a new provider even if its a long distance number.
    IM done with att.

    Anonymous 2/14/10 9:33PM
  • I do not believe there is an "AT&T' out there for me any more. I have spent two hours looking for a phone number that is able to answer a simple question about my service, and it was a complete waste of my time. I firmly believe you do not have any real people any more.

    If I cannot communicate with you by telephone, I will simply drop you.

    Shirley A. Weber

    shelbyaweb@sbcglobal.not 2/11/10 5:18PM
  • Extremelly displeased with Att wireless service. I purchased a contract in August of last year. Misplaced my Iphone 3GS after 2 weeks. I contacted ATT to replace it and I was told that I would need to pay for a full price at $500 dlrs. I didnt purchase one and have been making my monthy payment for 5 months without using 1 second of your service. I just found out yesterday that ATT decided to cancel my service in Jan. 8th because I didnt make my Dec. payment. when on Jan. 14 ATT received a payment for Dec and Jan. How is this? While contacting ATT customer support, I was told I still needed to pay the cancellation fee? What kind of business ATT runs? This is an outraged.
    I have no words to express my derange on your service. I should've known. I'm overwrought.
    this is AT&T culture and that is that it teaches its stores. I am beyond disappointed with the Customer Service at the store as well as its representatives. Just as you Mr. Jon, ATT store representatives are just passing the buck as well as the representatives at Customer service hotline.
    It is very shameful how ATT does NOT care for their customers.

    Tony 2/3/10 4:06PM
  • my iphone cannot connect to the internet, nor make calls for the past 7 hours. I've attempted to reach customer "support" only to hear we're closed.

    ava7266036@aol.com 1/20/10 12:05AM
  • "Due to user inactivity your session has timed out" is the response on your web site for any e mail attempts, immediately and "inactivity" is 2 seconds!!!!.
    How do people e mail you??
    In Witness protection are you??

    Anonymous 1/17/10 1:39AM
  • I HAVE BEEN WITH AT&T FOR 4 YEARS AND NEVER DID HAVE ANY TROUBLE WITH THE COMPANY TILL NOW,I AM FROM EAST KY AND ALWAYS HAD SERVICE IN MOST AREA'S NOW I HAVE NO SERVICE AT ALL AND THEY TELL ME NOTHING HAS CHANGED BUT STILL THE SERVICE IS NO LONGER HERE I HAVE 400.00 DOLLARS ON MY PRE PAY ACCOUNT WHICH I CAN NOT USE BECAUSE OF NO SERVICE NOW IN MY AREA,I TALKED TO CUST. SERVICE AND THEY SAY THERE IS NOTHING THEY CAN DO OR CAN THEY REFUND MY MONEY,IF THEY WOULD QUIT TRYING TO FIGHT VERIZON IN TV ADDS MAYBE THEY COULD CARE MORE FOR THERE CUSTOMERS.

    RON 1/13/10 7:41PM
  • AT&T has the worst people to work with. I have had problems with the bill ever since we have had them. I couldnt talk to my husband when he called from afganastan bc there were problems with the "tower" for several weeks so I called to cut off the service, and I done that on Dec. 17, 2009 here it is Jan. 3, 2010 and they still havent cut off the phone. And billing me for something I can not use.

    Anonymous 1/3/10 1:16PM
  • I have had problems with AT&T service constantly over the last four or five months now. Evenings and weekends, I am constantly getting "Connection Errors" and "Network Not Available" errors when I make phone calls. If I DO get through, the call is almost always dropped within 5 minutes, and then I spend about an hour trying to get a connection again. During business hours, I can usually get through, but again, about half my calls are dropped. For the first month we had a contract with AT&T, it was okay, but it is getting progressively worse. We have called almost two dozen times in the last few months to complain to customer service, and are always fed the line "there is some maintenance being done on some local/regional towers". I don't buy it. I'm pretty sure all the problems are because AT&T continues to advertise heavily, more people sign up for their service, and their system has become so overloaded, they can't provide quality cell-phone service to anyone anymore! I wish someone would stop them (legally) from making false advertisements, but in the mean time, I urge you: DO NOT SIGN UP FOR AT&T WIRELESS! You would have more fun just flushing twenties down your toilet. Seriously.

    Enraged AT&T customer 12/16/09 5:43PM
  • DO NOT SIGN UP FOR AT&T! Their service is horrible! I made the mistake of getting an iphone last month, and I have nothing but dropped calls. My emails dont come sometimes until 3 days later. My texts are hours late. I have been trying to talk with customer service to break my contract without having to pay for an early termination fee, but they are SOOO rude and couldn't care less. I will be paying the $175 early term fee and switching to Sprint tomorrow. I can not deal with the lack of call quality on AT&T. DO NOT GO WITH AT&T people!!! You will regret it. I live in San Diego, CA and travel to Los Angeles and New York often. This service is a JOKE!

    Anonymous 12/13/09 1:39PM
  • This isn't another "The Dog Ate My Homework" situation. I paid my bill on 11-25-09 and today 12-5-09 (Saturday) I get a call asking why I didn't pay my bill. I gave the RUDE person the check number and she pretty much called me a liar. I asked for a superviser who I could not understand (poor english). After being treated rude and on hold for over 30 minutes I hung up and called them. I paid my bill via debit card and had to do a stop payment on the check which cost me 5.00 out of pocket. My bet is USPS is more dependable than AT&T's mail room or accounting dept. When my contract is up they will lose my cell, DSL and land line business. The customer service dept is very rude and unreliable. I'm being polite!!!
    Roger in Wisconsin

    Roger 12/5/09 7:57PM
  • AT&T sucks. They dont care about their customers nor do they care about the quality of their network. Calls drop all the time.

    Anonymous 11/27/09 4:26PM
  • So I called AT&T today because they overcharged me $78 on my bill. I call from my iphone. Call #1, call is dropped. Call #2 AT&T rep hangs up on me, during a transfer to another department. Call #3, CALL DROPS AGAIN! (nothing new, my calls drop all the time) Call #4, the finance department is currently experiencing higher than normal call volume, and the current wait time is over 15 minutes. F THAT! I hate AT&T. It seems like looking at the ratings on this site and from most of the comments below, Sprint is the way to go. Guess i'll check out their Black Friday deals, and get rid of this pathetic AT&T.

    Anonymous 11/26/09 12:32AM
  • I HATE AT&T. There reception sucks! I constantly get dropped calls, voicemails and text's arrive 2 days late.

    Their pricing is out of control, and their customer service does not care about their customers.

    Switching all 5 of my lines to Sprint 12/14/09 when my ATT contract is up.

    Anonymous 11/20/09 12:06PM
  • AT&T provides TERRIBLE customer service. THey purposely do not have humans on the contact lines to continue to give you the run around. They submitted my name to a collections department for a DSL bill and I have never had a DSL account with AT&T!!!!!!!!!!!!!! I have tried to contact anyone/everyone for assistance with this problem buy I continue to be ignored. I am a US Army service member and I would never deal with AT&T again....

    Anonymous 11/13/09 1:48PM
  • My Iphone doesn't get service at my apartment. When I asked ATT about this when I first got it they assured me it would be fixed with updates really quickly. 4 months later it's still an ongoing issue.

    I talked to their techs and they agreeded that I was in a bad service area, but they would not let me cancel without ETF because it was an iphone. They said if it was a different phone it would be ok.

    No where in the contract does it say the iphone has a different TOS then any other ATT phone.

    Their customer service people were very rude and hung up on me several times.

    Dana Lawernce was very rude. Didn't know what she was talking about. Lied, and even lied about talking to the manager. When I asked to talk to a manager she put me on hold for 15 minutes and then told me she talked to him and said nothing could be done. I asked to talk to him personally and she hung up on me.

    Do not go with ATT. Their service sucks.
    I am starting an arbitration case against them and they will have to pay the fees.

    Eli 10/30/09 3:59PM
  • I bought my first blackberry in the middle of June of 2009. After having a problem with my first one, AT&T's warranty department swapped it for one of their "quality tested refurbished phones." Well, it is now the end of October (a little more than 4 months later), and I am on to my 6th, SIXTH!, BlackBerry Bold. Need I say more?

    surreal 10/30/09 12:02PM
  • Just FYI, everyone. AT&T's CEO makes $21 million dollars per year + huge bonuses. Plus, I'm an administrative assistant trying to contact customer service about our account, and I cannot even speak to a HUMAN BEING !!!

    aloumil 10/12/09 9:38AM
  • I was able to get a discount on my service through my company, so I went down to the AT&T store to get it done. A few days later I call 611 to check out the status, never done. The customer service rep calls the store and they tell her that there was no record of me even coming in. Pissed off, I call them and they tell me that I have to come in and do it again, and they tell me that the paper work I signed is not valid, and that I have to sign the same document again. The refused to use the previous documents. So in the end I had to go to another store to get this done. Get the handout of 500 rollover minutes and a one time $36 added to my bill for signing up with corporate discount. Been trying to e-mail AT&T to get some sort of compensation since I don't have a car at the moment getting around is difficult, but they don't care, and I've been with AT&T since 2003.

    jsidd 10/7/09 7:35PM
  • Six months ago, I transferred over to AT&T for coverage at our cottage in Northern Wisconsin. I had Tmobil and was told by AT&T that coverage was much better and that that area was covered. I soon found out that the area was not covered and I had no more coverage than I had with TMobil. When I complained, the saleperson in Rochester, MN told me that I should get an antenna, like his parents had. $300 later, I have the antenna and had it installed in my car. I can get better reception with it, however, I must be in my car. Secondly, I had a trip planned to Argentina and wanted to make sure all was set for my Blackberry and I'd have coverage. I was assured that all was "set to go". Needless to say, I was very disappointed when I arrived in Buenos Aries and did not have coverage. I spent hours on the phone getting it hooked up. (Incidently, the system you have in place for this service really sucks!) AT&T did cover the extra charges that I incurred getting this service hooked up. Last, I just returned from the local store where I spent a lengthly time trying to resolve a problem with reply and send on a message with my Blackberry. After about 45 minutes or so, I was on a limited time frame, I asked how much longer this was going to take. Well, said the supervisor, I can give you the number of technical support and you can call them. (Now, if I wanted that phone number I can certainly dial it myself). The original sales associate, Brian Reed, layed back and was texting the whole while she was attempting to get some answers. Perhaps, had he been paying attention as to how things were done, he would have acquired some knowledge as to how to fix a situation like this. And happily smiled and sarcastically told me to "have a nice day"..I think that unit definitely needs training in customer service and some mature staff. I am a business owner and if this were my employee, he'd have been fired on the spot.

    Needless to say, I will be moving my business to another company.

    Carole K 10/6/09 1:38PM
  • I placed an order at the online site for 2 phones on Sat 26 Sep. When I did not receive a confirmation e-mail by the following Monday, I began checking the online site and phone service number. Neither system could locate my order number, and the phone system would not connect me to a representative (kept sending me back to the automated system). I was able to find another number and spoke to a representative who was able to identify a temporary account number that had been setup during the order, but could not find the order itself. I was told that the online system had misplaced numerous orders from the weekend, and I should check back in 24 hours. Over the next three days I spoke to three other representatives. Two of those three were pleasant and made several different attempts to locate the order, but got no further than the temporary account -- both told me that I could not simply reorder but had to let the process repair itself (each with a prediction of 24 hours) to avoid being billed twice. The third rep would only take the original order number (ignoring my warning that I had just tried and failed to find the order in the automated system), then stopped searching at that point and told me that I should reorder -- I asked for some identification for the employee or the call (I wanted some confirmation of the call and the instructons in the event the phones arrived after I had purchased others elsewhere), but was refused. Based on this experience I cannot recommend AT&T to anyone. If its purchasing system is that unreliable and employee training that variable; how bad will things get once you are locked into a contract?

    Anonymous 10/1/09 8:40PM
  • the AT&T customers service is very difficult to reach especially at night I suggest that you should have 24 hours service for customers needs help about thier bills and problems or at least extension hours from 9pm. AT&T should not cut the line right away if the customers had a hardship of paying the bills because there many reasons why? number one reason if the customers are confuse of the amount they are being billed for, and number 2 if they don't have idea why the billing statement was not being mailed to them or did not recieved the billing statement, and number 3 and should not be cut the line because of emergency purposes calling 911 or any other reasons. it is very frustrating that the AT&T did not clear the customer first before cutting the line at least give them option or another extended time to settle the bills.

    pink_and_pretty 9/28/09 8:04PM
  • the worst possible service, in the world. Time to switch back to Comcast.

    tish costa 9/27/09 10:38AM
  • I have had problems with the new 3.1 upgrad for the IPhone. Internet connection and delayed issues. Also, the visual voicemail has been deactivated. Called into AT&T serveral times without a solution to the problem. They refer anything but the service back to Apple and appoligize for not being able to give the customer a credit dispite the inconvince because this is a "Apple problem". Apple will not give credits for issues that Im aware of.

    LostInApple 9/24/09 3:56PM
  • I had 14 years of loyal service with this cell phone company. More than half of those years I did not have a contrace with them. I have found AT&T to have no loyalty to their long time, paid in full or ahead customers. They offer no incentives to keep these clients. I found everyone from the lowly first person who answered the phone up to third and fourth tier supervisors to be rude and of no help at all in keeping my service. Therefore after 14 years, I dropped them and left.
    I would not recommend them to anyone in the future unless very sweeping changes have been made in their company!

    Judith756 9/22/09 8:01AM
  • Long waits, lousy wireless support

    Anonymous 9/21/09 5:10PM
  • Pay as you go? It should be USE IT OR LOOSE IT.

    They have $65 of my money but my account says zero. In trying to transfer to a new wireless account I discovered there must be at least $2 in the account to make the transfer.

    So what does AT&T say? Add $15, and then you can get your phone number transfered!

    Vultures.

    What Have You Done with Ma Bell? 9/5/09 4:55PM
  • I have a 5th wheel at a rV resort in Jucumba, Ca. For year I had no cell service but last May I did. I made some calls but was unable to receive any calls. To my surprise I was billed $200.00 for my calls because the cell tower was located across the border in Mexico. I was told by a customer service rep that I was responsible for blocking all incoming and outgoing calls and I better pay the bill. Since I have had a lot of no-service area problems, I canceled my plan, as allowed under law, and switched to Verizon. Now AT&T wants to charge me another $200.00 for a cancellation fee. I think AT&T is the worst telephone company in the world. I had a land line installed in my travel trailer so I could make and receive calls, what started as a $11.95 basic plan is now almost $20.00. They are a bunch of rip off artists and should be put out of business. More bars in more places is an outright lie and they should be investigated for false advertising.

    Lonewolf 8/15/09 10:24AM
  • Buyers Beware!!! AT&T has enacted a new policy of charging customers if they let the phone ring for more than 20 seconds when trying to make a call. What this means is that even though you talk to nobody you will be charged your daily fee (if you haven't used you phone that day) and for a minute of air time. Apparently AT&T has become so hard-up for money that they now need to defraud their customers out of .10 cents for letting the phone ring too long!!!

    Switching Carriers ASAP 8/14/09 1:48PM
  • Cant stand ATT. I get dropped calls all the time and they never credit me for anything. CS reps are rude as ever here.

    JostaJTF 8/5/09 10:41PM
  • Incapable on any basic level of getting customers satisfied.

    Anonymous 8/5/09 5:31PM
  • I had DSL internet 'installed' a year and a half ago. When I first ordered, I was told that a technician would come by in the morning and take a look at my telephone pole or somesuch; I had work in the morning and assumed the technician had come while I was gone. Upon trying to use my wireless internet, I found that every time someone picked up a phone in my house - or the phone rang - the internet service would cut out and take another ten minutes to get back in working order. I called tech support.

    Each person I spoke to had a thick accent and we could barely understand each other - but the one thing I do understand is that each of them took half an hour or more with me and ultimately gave me a different answer. One woman told me that there was too much wireless interference in my house (um, okay, the only wireless thing in my house was supposed to be my damned internet). Another told me that AT&T DSL is not compatible with my browser, Mozilla Firefox. I freaking lol'd at that one.

    It wasn't until I magically got an English-speaking representative that a technician came to my house, told me no one had done the appropriate work on my phone lines (ie the first technician never came) and that he would fix it in a jiffy.

    He fixed it, sort of. Once or twice a month, my router "forgets" my login information, and I have to sit through an hour (or more) long phonecall with someone with a thick accent, as they look at their little screenshots and try to tell me what might be wrong. By this point, I know what the problem is, as it happens to often, but the person on the line with me will often talk over me and insist that I must go through a bunch of steps I have already done BEFORE the phonecall. I have to reset my router and login info multiple times a month.

    If any other service were offered in my area, I'd have switched over by now. I am a patient person, but this is ridiculous. Every time I call and inform the person that this happens so often, the person will give me that scripted "Oh we're so sorry about that" - I don't want someone's sympathy, I want my internet fixed.

    My internet cut out again last night, and of the three different people I spoke to, two could not pronounce "cookies", "internet" and "control panel". I spent three hours on the phone before someone agreed to pass the case onto a higher up; a support ticket was opened. The rep told me she would call me back within half an hour. She called me back six hours later, by which time my internet had miraculously started to work again.

    It's been a year and seven months since I have ordered DSL through AT&T. When I move house, I'm going with Comcast. I am not a computer whiz, but I am far from computer illiterate - unfortunately, I can't say the same for the tech support.

    Hutchy 8/5/09 5:20PM

  • My cell phone plan includes a monthly discount of $6.00. When I recently signed up for a FAN discount at an AT&T store in Stonestown shopping mall in San Francisco, the rep failed to advise me that I would lose my $6.00 monthly discount for a $4.20 FAN discount. Since I was not warned of the consequence, I feel I should be able to switch back to my original $6.00 monthly discount offer.

    Thus I called the number listed on my phone bill, I was told to go to the AT&T store in person. When I showed up at the store, the rep said I could have called the National Business Service Dept. He tried to call the number for me but the office was closed due to the different time zone.

    The next day, I spent more than 25 minutes talking to and holding for someone at the National Business Service department, only to find out later he could not help me, but was to transfer my call. I asked for the direct number in case I would get disconnected, but the number was internal, so I couldn’t have the number, and subsequently was disconnected while being transferred.

    I then called the number listed on my bill, explained my situation, and was told for the FIRST TIME I could not switch back to my original discount offer because it had been replaced by another type of discount, and I had an old plan which no longer exist. I was on the phone for at least 45 minutes this time.

    As of June 23, 2009, I am offered a $50.00 one-time credit for my loss and the runaround I have experienced, but I cannot have my $6.00 monthly credit discount because it had been removed permanently. I would like to see my situation being handled more fairly. Any suggestions as to who to contact at AT&T?

    Anonymous 6/28/09 4:50PM
  • I have been holding to speak to a "High End Device" agent for 15 minutes. When I finally got one on the line, she was not able to assist me. Seems like she was reading a script. I return a defective phone. They sent me a phone shell as a replacement. Its been 2 months, issue not resolved.

    Anonymous 6/15/09 11:47AM
  • How about this.. I bought an iphone 3g on 5/8/09 after waiting to see if a new phone was coming out. I waited a year and a half. I just received a e-mail stating the C model was becoming available and I went to At&T and asked if I could upgrade and was told I was 1 day late. The store manager would not bend. So this is my last iphone, hello blackberry and verison.

    Anonymous 6/11/09 4:31PM
  • This Service is the worst. I have had to call in every day for the same problem, and I have to spend at least 15 minutes, and more than half the time they can't resolve it.

    Anonymous 6/11/09 5:51AM
  • Absolutely pathetic. Totally customer unfriendly. Long delays. We are forced to listen to numerous advertisements.

    Anonymous 5/11/09 10:37AM
  • I recently bought two iphones at the AT&T wireless store in Montpelier, VT. I had to wait two hours before I was waited on. Today I went back to buy another charging unit, and the wait was estimated at two hours just to talk to a sales representative... just to buy a charger!!! This poor level of service is unacceptable, and people are beginning to get angry and disgusted with AT&T. I recommend new management.

    jbmcf 5/6/09 12:00PM
  • I am writing with regards to misguided information provided to me through 2 of the AT&T customer care representatives. I was given the misguiding information regarding the unlimited data plan on my account. I was told that I could use the messenger service if i take the unlimited data plan, I was not told that i had to take a $30 unlimited messaging plan with it too. This was too very misguiding, and because of this wrong information, I have received a bill balance of $751.
    It is not at all affordable for me, as I am just a student. And it is not at all expected from the AT&T customer care service representatives to misguide customers. I want you to look into this matter as soon as possible, and also to make my bill balance $112 which I pay monthly. I do not think it is fair for me to pay $751 just because your employees misguided me. I do not think I am responsible for this.

    WORST SERVICE 4/30/09 9:34PM
  • Worst service ever!!! Ordered AT&T's bundle deal with phone, DLS, and TV through Direct TV. Direct TV came out and installed everything in under a week. Took AT&T a month to get me phone service and forgot all about my 5Mb DLS service. Took another 2 weeks to get DLS and was only the basic 1Mb speed. Then service goes out 1 week after being installed. Cancelled my service and am being charged over 220$! NEVER go with AT&T anything!! Waste of time and money!!!

    Anonymous 4/28/09 8:19AM
  • Please, Please make the process of changes of service with corp. accounts easier!!! I waste too much time when calling to make changes, if you did not have an iPhone exclusive, your company would be so a arrogant and would try to imporve it's relationship with business accounts.


    Thanks!
    Doug

    Anonymous 4/20/09 11:47AM
  • I HAVE A ATT HOME PHONE AND TRIYING TO SAVED MONEY I GET THE INTERNET, U-VERSE AND MOBIL PHONES BUT FOR SOME REASON THEY OPEN TWO MOBIL ACCOUNT AND I GET ONLY ONE SET OF MOBIL. I CALLED ATT 100 TIMES THEY TOLD ME TO SEND THE PHONE BACK I DID. THEY WILL CANCELED MY TWO ACCOUNT AND SEND ME A NEW SET OF MOBIL I BEEN WATTING FOR 24 DAYS CALLING ALMOST EVERYDAY AND CANT GET ANY ANSWER FOR THIS MATTER, BUT THEY REALLY GOOD IN BILLING I GOT MY BILL 3 DAYS AGO NICE $535.00 IT'S A JOKE HOW YOU CHARGE ME FOR SOMETHING THAT I NOT HAVE...

    ROYAL PALM, FLORIDA 4/14/09 8:53AM
  • I need some help, my LG shine (cingular) is great! but yesterday it was working fine, then i wake up this morning and it keeps saying Service unavalable..i cant call anyone, and people cant call me i got voicemails i need to check, and ppl i need to call. So could someone please help me out tell me what to do? i tried turning it off and back on it didnt work.

    BaByGURIL08 4/13/09 10:43AM
  • I am completely dissappointed with the ATT service. I am military and getting ready to deploy on my third deployment to Iraq. I wanted to put a system in place where my family and I could communicate during the deployment. I was told I should go with the blackberries, a local plan, an international plan, and then we could text/message at a very affordable price. I signed the local contract, bought the phones, and was told to add the international service once I activated them. That all done, I went to add on the international service and was told I couldn't do it because I am stationed in Germany. Now I have a two year contract, phones, and can't even establish a wireless connection. I'm going to sue ATT. LTC John Kornman

    John 4/10/09 9:31PM
  • AT&T has the worse customer service on earth. I placed my order on 3/27 got an e-mail telling that my order was OK. Waited until Monday to check the status of my order it had an attention on it. Called the premier helpless desk. All they say your "order is being process wait 24-48 hours". Called them at least 20 times to try to resolve the issue, including supervisors. Is Friday 4/3 I called to cancel the order "we cannot cancel the order because is being process" I told them that is what your department has been telling me for the past 4 days. "Sorry sir there is nothing that we can do until it comes out of that state." I said, I will call on Monday and I will get the same answer, what are you going to do then, she told me "you will put me with a manager". Hmmm, I said do that right now. She said "I can't..." I said let me talk to your manager, she replied "there is no one here." Their system sucks, I which apple had not been this dumb to make deals with such a looser company...no wonder they (att) went bankrupt once...

    monito 4/3/09 2:21PM
  • Bar none, AT&T Wireless has the worst customer service with regard to its BlackBerry. Within the last year, I have had two very troublesome problems -- the erasing of all of my incoming emails which were replaced with SOMEONE ELSE's emails. In each case, it took the customer service reps several hours to figure it out. Right now I have had my email restored, but ONLY up to a month ago. No one at AT&T knows where they have gone or why they went in the first place.

    Anonymous 3/19/09 4:42PM
  • I am completley frustrated with your online service. You need to make it easier for people to access their information and speak to people that are capable of helping customers.

    Anonymous 3/16/09 9:04AM
  • Your service sucks! I switched from Sprint and boy am I sorry! Now I understand why you have a need for so many phones. I have to lure people somehow! But if you ask me service or phone, I'll pick service. I was nextel customer for 6 years and never had I lost service. I am att customer for 10 days and since yesterday I get message on my phone "service unavailable" This is unacceptable. I don't have a land line and I live by myself. Again AT&T you suck!!!!!. I am going back with Sprint.

    Anonymous 2/28/09 12:14PM
  • I remember when there was a 24 hour customer service number....what happened to this??? It is very helpful to people who work odd work shifts!

    Anonymous 2/27/09 10:40PM
  • your service is bad!!!
    I signed in as a new costumerand my phone line from Verizon is dixconnected and my AT&T phone too.
    I spent a whole hour with a sales person yesterday and still no connection

    Anonymous 2/26/09 5:26AM
  • I purchased a Quickfire for my son for Christmas. I paid $400.00 for the phone and it has been nothing but trouble. The touchscreen operates backwards from the command you touch. ATT store reps gave me a 800 #. When I called I was told they would send a new phone and I was to return ours. The phone I recieved was "refurbished", not new! The replacement phone has the same problems. I am very frustrated as it seems the only recourse I have is to play "phone merry-go-round". Has anybody had similar problems? Yes, I agree ATT service is the worst!

    Sandqueen1 2/19/09 7:20PM
  • ATT has the worse customer service in the world. You would be better off using a prepay phone. My account is wrong not my fault ATT acknowledge its their mistake but does nothing to fix it. My account says I'm not able to get an upgrade this is a lie. I've had my blackberry since 2006. Now i want an iphone, I'm told just pay the $400.00 and we will credit your account late. Mine you I have waited the 72 hours to correct the problem, no response or call back. Then i call customer service again now this is the fourth time,response "Oh yes we will correct that problem in ten business days." Now this is day six without a phone, the branch store says customer service can only fix this customer services says no its the store who can. That was the first three days. Then the branch store says yes we will call the president of the company he's the only one who can fix this problem. Still no response, so one in a company of thousands can fix a screw-up. But i'm told you can get any other phone they can correct that right then just not an iphone. I'm a ten year customer from sun com to cingular now ATT. To make matters worse i just brought my son his second iphone six days ago but i cant get one.
    If not fixed in three days i will move to verizon all 4 lines

    disatisfied customer 2/19/09 10:36AM
  • Personal phone cell matter,
    case cm200901225xxxxx



    I was given the above case number to resolve this matter to no avail. I have been trying to get this matter resolved for almost 3 months. Just to sum it up, i was given wrong info by one of your representatives on November 6, 2008 regarding my cell phone usasge. It was later proven to be fraud and misrepresentation by one of your rep's regarding going over my cell phone minutes by approximately 540 minutes in October, 2008. It was proven that i have never been over my minutes, your rep advised me to go to unlimited plan to get rid of the overage and i advised i needed to see proof in the meantime which i finally received a couple of weeks ago. I have talked to 2 managers (Malcolm Chambers and Livinia Mathews)and both of them reassured me that i would be credited for the money i paid for the unlimited amounts and put back on my original plan for 650 minutes per month and also that i would be given back a substantial amount of my rollover minutes that i lost when i went on the unlimited plan. I went online today and it states that i still owe $116.00 and i have only 450 minutes and only 800 rollover minutes. I have been a longtime AT&T customer but i am ready to cut my losses because i have not been treated in a fair or professoninal manner and i am exhausted from attempting to resolve or get satisfaction in this matter and i am getting the short end of the stick due to the misrepresentation. But not for your representative misleading me about being over my minutes, none of this would have happened and i would have been on my original plan of $39.99 consisting of 650 minutes and i also had over 2000 rollover minutes before i went on the unlimited plan due to being mislead. I believe that all of the info and details involving this matter will be in your system.

    Anonymous 1/30/09 11:17AM
  • Been customer for 6 yrs. Got a phone for a Christmas gift and was told by an employee that we had until 12-29-08 to return it. Returned the phone on this date to exchange it for another phone. Was told by customer support that the calendar date is not same as receipt date (starts 30 days on day of purchase) so the phone was not returnable. Finally got the manager to allow an extra day (since her employee told us that we could return phone on said date) but had to pick out another phone in the store on this date. Picked out a phone that was found to be out-of-stock, so we were charged a $25 restock fee to return original phone despite talking to manager/employees of the store. They were willing to give a $20 discount on another phone but that expired on the 31st and the phone that I wanted would be out-of-stock for any time up to several months to being discontinued, as they couldn't make any promises. Manager refused to offer crediting restock fee towards the purchase of the out-of-stock phone when it becomes available. (Coincidentally manager had to call me back in mall because she was busy and my great AT&T phone could not receive a signal and I was only around the corner from the store!). Customer service very disappointing. Will not be renewing my contract after so many years of being with them.

    Anonymous 12/29/08 2:20PM
  • Big phone company service - on hold for >30 minutes while they try to reach someone who can help, then disconnect you and you have to call back. Ugh.

    ugh 12/13/08 12:23PM
  • Customer Service is terrible. I have been trying to straighten out the billing on our business aocount for 6 months and it still is a mess. To top it off, the mistakes were created by AT&T!

    They finally assigned a local rep to us and he stopped answering my e-mail about a month ago.

    Trying to go up the food chain is impossible.

    kbarker 9/30/08 1:50PM
  • Submit your comment >>
  • I have been with AT&T for about a year now. Surprisingly, I have never had a problem with them. Every customer service call I have placed, granted very few of them, have been resolved and they have been helpful. They even let me upgrade early!!! I was with Verizon Wireless for ten+ years and I never, ever got an early upgrade.

    metalmilizia 4/20/12 11:01AM
  • If you are more fluent in secondary languages such as Vietnamese or Spanish, then it is certainly a much easier process. My mother managed to talk to a Vietnamese operator and it was an EASY process for her. When I first called them (primary language: ENGLISH), all i heard was the guy spewing nonsense about deals and offers as well as attitude? There are some pros and cons about the customer service, but it's certainly better than Comcast's.

    TheConsumer 4/11/12 1:19PM
  • AT&T has been more than helpful. I have used their customer service many times to help me with problems with spam including an unwanted SMS subscription service. They also helped me put purchase blocker on my prepaid account which will prevent that from happening again. 9 times out of 10 I have found their reps to be friendly and easy to work with. A tip for using 611 is once you go through the initial prompt, then say "speak to customer service". It will only transfer you to CS after the second round of questioning. Wish that wasn't the case because it is highly annoying dealing with the automated system. I'm sure it saves them the cost of having operators to transfer calls to the appropriate department, but they should allow you to select the customer service option after the first round of questions. Other than that, I'm pleased with the service and never have to wait more than a minute or two to speak to someone and normally it's immediate.

    Anonymous 3/28/12 11:19AM
  • Had an issue with some scam site sending me text messages and charging me for them without my consent.

    After reaching out to the company sending the text messages and telling them to STOP several times they finally stopped sending me and my wife text messages.

    Then I found that they only stopped after charging me $20 to my bill and my wife $10.

    Called 611 and within 10 mins they had the charges refunded and put a free block on future attempts to scam me out of money.

    AT&T is not only the best carrier out there and the only carrier that you should use for smart phones but it has the best customer service, every time.

    Patrick 3/22/12 12:39PM
  • I've been with AT&T, totaled, approximately 5 years and have been over-all pleased with my wireless experience. My husband and I live out in the middle of nowhere-land TN and I'll admit, service on certain phones is touchy. My husband has a Samsung and his service is pretty bad, but the service I got on the Motorola Artix was incredible. No other provider picks up worth a damn out here, so that's saying something.
    There have been a few issues, but customer service has been quick to resolve them 9 out of 10 times.
    Recently, I ordered an upgrade, the Motorola Atrix 4G, which I adored. Just a few days after recieving it, however, it began malfunctioning. I called AT&T Monday morning regarding the issues I'd been experiencing, and after general troubleshooting, they deemed the phone a "lemon" and placed the order for an exact replacement to be shipped overnight. This morning I checked my email for the order and shipping status on my new phone to find they'd sent me the exact same email they'd sent out when I'd placed the order for the first Atrix, order and tracking numbers and all. I called AT&T to question the email and inquire as to the status of my order and to my suprise, the rep informed me that the model I wished to replace, the same model they had supposedly placed on order to be shipped later that day, was discontinued - never to be carried again...
    Needless to say I was rather irritated, especially given the fact that noone bothered to call and let me know the phone I was expecting in the mail within 24-48 hours would not be showing up... ever...
    The representative apologetically went on to offer me a free upgrade to the Motorola Atrix 2 for their error and my aggrivation, which I happily accepted, and all is well in the world again (or it will be when I recieve it Thursday). The rep I spoke to today was amazingly friendly and very helpful, and though their error was undesirable, I'm still quite satisfied with my service. They've always gone above and beyond to ensure our satisfaction and as long as they continue to do so, I'll continue to sing their praises.
    (Just a side-note: I know AT&T service is touchy, but a majority of my problems with weak/no signal and dropped calls were resolved when I switched to a Motorola.
    I know it may sound crazy, but after trying several different phones out here, Motorola really seems to have the most "reach" and best signal strength of all of them so far.)

    S.Hicks 3/14/12 12:48AM
  • To: AT&T Board of Directors
    From: Ronald F. Eisenhutt
    Re: Mike H, AT&T Rep"s service to me,
    on 03-02-12

    Sir(s), Ma'am(s);

    You would do well by yourselves and Mike H. to recognize, complement, possibly soon promote Mike H. to a position that is in accord with his capabilities. As a Navy Veteran (12-07-67 to 12-07-67), I believe that I had a strong grasp of the importance of shared information being done at a high level of shared, relevant information at a high level of completeness, courtesy, easy awareness and command of details pertinent to my concerns. It's definitely important to share the fact that Mike H's assistance, from beginning to end, left me completely satisfied with his help in all aspects - knowledgeable, grasp of that knowledge, preciseness - leaving no doubt that I knew exactly that I had been given all the correct answers to my questions. It's an added benefit that the manner of focus left me in a good mood for the rest of the day. I guess that's what is possible when a representative like Mike does his work at such a high level of potential. Thank you in all management positions for providing an environment where persons like Mike H. can do what they do, perform well, and be properly rewarded for such excellence.

    Ron Eisenhutt
    polymer62@hotmail.com

    Ron Eisenhutt 3/8/12 2:51PM
  • Amanda Acton answered my call, which was picked up immediately, no wait time involved. She was extremely nice, well informed and efficient. My problem was resolved instantly and she couldn't have been more gracious and helpful.

    lbj 1/7/12 5:05PM
  • THANK YOU AT&T for a wonderful resolution to my problem with rollover minutes today. The customer service representative could not have been more helpful. He explained the situation and took steps beyond expectations that will make me remain a loyal customer. Yes, I too was FURIOUS when I had to waste too much time getting to a "live" person as I made my way through the maze of press 1 for this, press 2 for that, press 3 for the other before finally having success. Perhaps you can find a better method for easier access to a real person.

    Lucinda 1/1/12 8:09PM
  • 12/28..Great service from representative Yasair Brown!! Very helpful and patient with all my questions! Quickly resolved my problems..thank you so much!

    Anonymous 12/28/11 8:19AM
  • For my personal experiences since 4 years now, its been very good, with my issues being resolved on the call itself. They even called me up after 2-3 days to ensure the issue is taken care off. Connect has never been more than a couple mins any time.

    diablo 12/24/11 6:03PM
  • i have always had great experience with customer service. It isn't their fault that the service in our area sucks!

    Anonymous 12/19/11 2:09PM
  • Happy to say that after getting a notice from a past due bill all the way from 2008 that after calling (with a suprisingly short hold time) that ATT immeditily corrected the situation and removed the inaccuracy from my credit report. Thank you!

    sirio482 12/17/11 9:38AM
  • I have always had great success with AT&T customer service. I use them for cable, internet, and my wireless carrier. Any problem I have had was always taken care of in a timely manner. Maybe the people complaining about the quality of customer service should adjust their attitudes before speaking to another human being with a problem they may have...Just a thought...

    Anonymous 12/9/11 5:24PM
  • I would like to thank u kapricha from the at&t customer sevice.She was very helpful and nice.

    Anonymous 12/9/11 9:21AM
  • I just switched to at&t and was NOT impressed at first...but thank God, I was transferred to Zeke (Ezekiel) - HE WAS WONDERFUL... so helpful, so polite. He helped me completely and most importantly, he has given me hope that at&t is not as bad as what I'd experienced with the 3 folks I spoke with before I got him. I will keep an open mind that there are other Zeke's at at&t. This rating I am doing on this survey is only going to apply to the service I was given by Zeke.

    mollymoore 12/8/11 9:20PM
  • We are a small business and have had At&t wireless for many years, we strayed to another company but thier coverage was horrible for our business. At&t is not 100% perfect but overall good. We have a relationship with a rep that was "unassigned" from our account at one point but when we signed on with them he said he would always be there if we needed him. He has been a great model for what a rep should be, he listens to our needs and takes action. Most recently we came to him because our business needs had changed and he ran a survey on our account and came back with a proposal with a substantial savings. I'm sure this type of move does not benefit him. However he did what needed to be done in the best interest of our small business. Joe White is our At&t rep and does a phenomenal job of working with us and meeting our needs.

    hvactravis 12/8/11 4:32PM
  • Spoke with Dang and Robert Moore. Both very courteous and helpful. thank you for employing individuals who enjoy their job.

    Anonymous 12/6/11 8:06AM
  • I just wanted to say Thank You to Alexa for helping me resolve the issue with my account. She was very helpful and courteous. So Thank You Alexa, You have made this a pleasant interaction with AT&T Customer Support.

    jonguam 12/5/11 5:50PM
  • I just wanted to say how satisfied I was when I called to get help with understanding my phone bill. Not only did she explain it, she also helped me to save money on my services. Her name is Julie Gazaway was very friendly, understanding, and patient. I would say she was excellent.

    Thank You again Julie,
    Sharon Mengele

    Sharon Mengele 11/22/11 1:47PM
  • I called at 12:52 PM eastern and was able to speak to a representative immediately (to my surprise). I was just resetting my voicemail password but the operator was both courteous and helpful in assisting me.

    Anonymous 11/8/11 10:54AM
  • I have to say that I've just had a pretty positive experience with these folks over the phone. I used "0" to skip through to a customer service person who was a native English speaker, courteous and efficient. I needed to do 3 things: take my service out of 'hold' for an iPad that was stolen, attach the same phone number to my new one and ensured that my phone and pad would be on the same bill as it had been before my iPad was stolen. The service rep had to put me on hold a couple of times when speaking to tech support but still got the matter completely resolved in only a few minutes. This, btw, is how it went the last time I called them a couple of weeks ago to put my iPad service on hold: short wait for service that was good and got the job done. I hope others out there have more experiences like mine.

    Anonymous 10/19/11 2:42AM
  • I have been with At&t for my wireless for as long as I can remember. Never a problem. Customer service helps - if there is a $ problem, it gets resolved. Wont switch

    kac 10/18/11 11:22AM
  • Pleasant people to deal with. Always help me fast and efficiently. Hence why I have remained their customer for 7 years. Thank you AT&T. You're awesome!

    jami3lynnx0 10/13/11 2:50PM
  • For 3 years and many "supposed" work orders
    I have tried to get comonwealth edison to
    replace the box in my back yard.
    Today an A.T.T. service man named Chris came
    and re-interated how dangerous the box is. He called commonwealth and got instant response that I have tried in vain to get. Thank you Chris and yo A.T.T. for your services.

    Anonymous 10/10/11 1:12PM







  • just got off the phone with Kim Osinsky, customer service. She was very professional and patient while helping me set up my voice mail. Thank you Kim.
    Tommy

    Beau Cephus 10/7/11 3:58PM
  • The AT&T customer service that I have experienced has been excellent! However, on 09/09/2011, it was a blessing! I'd had some challenges getting my service restored. The bill was paid up, but service was canceled, not suspended. I spoke to Brittany Bosser(ID: BPO58D). In an attempt to get swrvices restored, she informed me of a $750.00 deposit. I said, "$750.00. I will never get this phone back on." She informed me of a Pre-Paid Phone. I told her that this plan would not work for me. She then called the Credit Dept., getting it reduced to $150.00. Brittany then said,"Hold on". She said, I can restore the service, if you pay this by 09/16/2011? I said, "Yes!" She said, "You're grinning from ear-to-ear". In attempts to restore service, she called the Credit Dept. back to get the $150.00 deposit waived, due to a credit. Brittany should be highly commended for going the extra mile for me. We were on the phone for an hour. I was praying and patient the entire time, and she was professional and focused. Each time that I call 1-800-947-5096, I get professional service. This is why I want to remain with the AT&T Family!

    Anonymous 10/6/11 7:43PM
  • I just hung up with Chastity (?) at customer service. She was so friendly, courteous and helpful. Kudos to AT&T customer service. Also, my wait time was less than a minute to!

    Hdst03 10/4/11 8:49AM
  • Crystal Foulis just helped resolve a problem and her service was excellent. After reading all the negative comments about AT&T's customer service, this was a nice surprise.

    Anonymous 9/28/11 8:00AM
  • Customer Service was VERY helpful, friendly and efficient !!!

    Teri C 9/24/11 12:57PM
  • I called AT&T custumer service and my problem was fixed in less then five minutes. The lady who helped me with my prolem was friendly and knew exaclty what I was asking.
    Thanks:)

    Anonymous 9/20/11 9:56AM
  • Most helpful,resolved my problem very quickly.

    stdevil45 9/17/11 12:15PM
  • I talk to Shlaunda today and she was so helpful and pleasant to talk too.
    A very nice person! I hope I get someone that is that nice everytime I call AT&T!

    Shlaunda 9/13/11 10:03AM
  • Had a surprisingly good customer service call tonight! It was the first time that I have called AT&T for a billing issue. Cingular routinely treated me like crap.

    I was only on the line for a few seconds before my called was answered. Matthew (an American at 8pm!) handled my 'MFC Ringtones and Wallpaper' scam charges quickly and put a block in place for all my phones to prevent this kind of thing from happening again.

    I was very satisfied and I hope AT&T has maybe turned the corner on their notoriously bad customer support.

    brice 9/12/11 7:27PM
  • I LOVE AT&T. I HAVE HAD MY HOME PHONE WITH AT&T FOR A WHILE NOW.EVERY ONE I HAVE TALK TO HAVE BEEN HELPFUL.I HAD TO GIVE UP MY PHONE FOR A WHILE; BUT WHEN I GOT READY TO GET IT BACK THEY HOOK ME UP THE SAME DAY.I WIIL KEEP AT&T AS LONG AS I HAVE A PHONE. KEEP UP THEGOOD WORK YALL. THAKS FOR HELP ME WHEN I NEEDED YOU GOD BLESS.SULATHA BLOUNT

    WEST BLOUNT 9/10/11 7:17PM
  • thank you, needed default # for my lg phone which i did not know.they helped get me back on track after i locked my phone out.its a 8 digit puc # i believe its called .thanks again

    rich 9/4/11 6:06PM
  • awesome got right thru on sunday.

    Anonymous 9/4/11 10:03AM
  • Just spoke to Debbie with customer service. She was so helpful with my questions about changing my plan. I would like her to get some kudos for her service. (Debbie #DF4779)
    Its not that often that you get a customer service rep. that is knowledgable and very helpful. Thanks again Debbie

    Anonymous 9/3/11 11:57AM
  • I had the BEST customer service rep!!!!!! His name is Ryan Ben.. He was super kind, courteous, and VERRRY helpful! Even though I was upset and frustrated, he kept his cool and STILL gave me EXCELLENT service!! Thank you Ryan! For now on I'll be asking for u!!! Lolol j/k, WISHFUL THINKING! AT&T you all are lucky to have him as an employee!!

    Anonymous 9/1/11 6:39PM
  • I am on the phone now with a courteous CS rep. I've had to call two days in a row trying to get rid of a newly assigned number that previously belonged to someone who obviously never paid bills. Both reps were great and helpful. Wait time was less than a minute--unbelievable compared to any other large company CS depts. I am impressed with the efficiency of AT&T Customer Service. And a big shout-out to Anne! You are the greatest!!

    SFXA Girl 9/1/11 9:32AM
  • Iv'e been out of contract for some time & recently renewed because we needed new phones (I have 4 in a family plan). I've been a customer for 14+ yrs. beginning with Cingular. Was told by store salesperson the $18. one time charge for upgrades would most likely be waived if I called when I got my bill. Well, I called and asked about it and was told they could only give me credit for 2 upgrades. I told cust. service the sales agent said I would get it on all 4 phones. The agent put me on hold to ask supervisor and I did get the $18 for all 4 phones. Being nicely persistent sure pays!

    dhadaproblem 8/16/11 7:16AM
  • They do not block obscene, harassing phone calls. They are only responsible for your service, not who calls you.

    Anonymous 8/7/11 9:44PM
  • Simply said I have had great experiences with AT&T customer support. They have gone out of their way to get my problem solved. All but one terrible call which was one guy out of several I dealt with over my time with AT&T. I would recommend it for sure.

    Zepaw 8/1/11 8:36PM
  • I've had AT&T mobile service for just under a year, but all of my experiences with customer service have been exemplary. Always courteous and helpful, and they all sound like they are States-side. Sometimes they've even pointed me out to alternative features that are better for me yet cost less.

    L2G 7/30/11 2:53PM
  • Got in touch with an agent immediately after two 0's. Was very good and fullfilled all my requests. Even corrected the mistake made by the agent on my previous and credited me the appropriate amount.

    Bob 7/17/11 3:16PM
  • I pressed 0 only once, got right through to an agent, who very patiently walked me through an iPhone connection problem that turned out to be an iPhone problem rather than an AT&T problem. She solved the problem and could not have been more courteous and helpful.

    JYWash 7/9/11 10:20AM
  • My social was fraudulently used to purchase cellphones in my name and when I called AT&T I was connected to Cynthia who was a God-send! She was very understanding and helpful, got me to the right people and help me get the accounts cancelled.

    349f0r 7/1/11 7:51PM
  • Called every number and they were closed. Called the number above and was problem solved. Was locked outta my phone needed puk code. In about five minutes unlocked easily thanks ATT!!!!!!!

    Anonymous 6/26/11 2:32PM
  • I just got off the phone with a representative and had a great experience. My wait was about 2 minutes and the rep was very friendly and helpful. I myself would not be able to be that personable after taking a thousand calls a day. Sorry to hear that others have had such a bad experience.

    Anonymous 6/25/11 10:33AM
  • Quick service and very polite.

    Anonymous 6/24/11 10:02AM
  • I just want to say that I had a problem with my billing and David Garrett assisted me in solving it. I have never had such a nicer more patient person helping me when it comes to customer service. I really hope he gets recognized for his hard work.

    Anonymous 6/19/11 5:19PM
  • We purchased 2 Fuse phones today (Jun 18, 2011) at the Huber Heights, Ohio, location. It was some of the BEST customer service we've ever received. The AT&T sales person - Courtney Johansen - was wonderful. Informative, great personality, was able to answer all our questions, and more. It was a super buying experince becuase of the customer service provided by Courtney.

    Anonymous 6/18/11 6:44PM
  • I had to call your 800 number for help this morning. I talked to two different Ladies, one on this help line and a Lady named Kim. This is the best help that I have ever had, I don't remember the first lady's name that helped me activate our new Iphone but she was outstanding and very very helpfull. The lady in Billing was also outstanding and her name was KIM
    This is the kind of help that makes people desire to keep att&t Wireless as our prefered cell phone compamy. Thank you

    The one area that your company deserves an F Rating in is your cell phone Manual,s They do not list a 800 number for activation of the phones and this is terrible.

    Anonymous 6/7/11 6:36AM
  • I've been a customer with AT&T Wireless/Cingular since 2003. While I've dealt with many merchants and service providers, I think AT&T Wireless has consistently out-performed all others. Not so much with fantastic service, but rather with consistent, dependable, knowledgaeble, and friendly service. Getting a customer rep on the line is straightforward, though there are a few menus and a little time to navigate through. But, the representatives always pick up the line relatively quickly. Every once in a while I get cut-off; however, and almost never will the rep call me back. Can't quite figure that one out.

    I think most people miss the big picture in terms of the multifariousness of technology and services that goes into cell phone networks. For instance, the phone itself is more the responsibility of the manufacturer, not the service provider (AT&T Wireless), but people ask AT&T detailed questions about their phone, and AT&T fields these questions and attempts to provide an answer. In terms of account status, AT&T is in command and provides answers regarding any aspect of the account one needs. There is also an area of account technology, with some accounts that are allowed to handle Internet data, and many such settings that when changed in the account, affect how your phone works and how it interacts with the network. AT&T reps are able to reconfigure many of these settings quickly, some changes requiring a power cycle, while others are instantaneous.

    Their representatives' knowledge and ability is rather consistent, although I can sometimes tell that the person I'm talking to isn't that well trained, then I call back. There are a myriad of policies and the corporate organization is definitely layered, sometimes resulting in running around in circles from the AT&T Wireless Local Outlet, to the standard help support, to technical support, then rebate support, billing dept, PUK & PUK2 codes, the extensive website, etc. For instance, if you change your plan on the website, it goes into effect at beginning of the next billing cycle, while if you call the help support, the customer rep can activate the new plan immediately.

    I am often surprised that the customer reps can cover about 75% of the issues I listed above. They'll even be able to tell you when you made a call or text msg, or used Internet data, like for the day before. I don't know too much about the networks capabilities, but I have very few dropped calls, no problems roaming, a rather strong level of geographical coverage, little need to power-cycle phones to re-connect with towers while moving around, or staying in one place a long time. Although sometimes difficult to find specific information, the website is quite extensive and has technical details down to a level that even the biggest tech geek would be happy with.

    Rollover minutes are nice, but because the minutes are reduced to the number of minutes of any new plan you change to, you end up in one of two ruts. Either you don't have enough minutes and have to pay an obscene 25 cents/min (I believe) for over-usage, or, you have too many minutes that keep accumalating. Switching back and forth from higher to lower plans doesn't work like it did with Cingular a ways back. I'd accumulate on the higher plan, switch to a lower plan and keep my minute balance, thus covering the monthly shortfall. With AT&T, those accumulated minutes get axed. They also removed some plans -- before there was a 450, 600, and 900 min. plan. AT&T axed the 600 min. plan, reducing the customers ability to best-fit the plan to the usage. Then they came around and axed transferable rollover minutes, with the net effect that customers now get less minutes while paying more. The rollover minutes are more of a sales gimmick than a real boost.

    GeoLeo 6/2/11 7:42PM
  • Charles Jackson from att had been helping us today regarding a phone number we needed to get out the pool. Charles jackson went out of his way to help us. He worked the hole day but did not give up. I have never ever seen such devotion, understanding and being helpfull from anybody ever. AT&T you truly have a star on your team. Charles Jackson CJ743B
    Liesl and Terry
    Thank you AT&T

    lieslterry 5/5/11 12:59PM
  • AT&T has a good service and good customer representatives regardless of language barrier. It is such that most AT&T customers do not read their service summary agreement, do not understand difference of getting billed with ARREARS and ADVANCE. And customers DO NOT LISTEN TO EXPECTATIONS BEING SET TO THEM, then they will call and demand for disputes of charges. And most of them do not even know to basic use of their phones. Customers sometimes needs to be blame as well, because they do not know how to understand. It takes 2 to tango to resolve issue, and most of my friends AT&T users are like these. Just keep my mouth shot because I don't have any issues with AT&T, I can understand, listen and I have a wide thinking ability to pick up what I need and don't and besides, there are lot of things that beyond our control. Though AT&T is a big company it doesn't mean that it can guarantee all.

    AT&T Customer for 10 years 5/2/11 4:42PM
  • THIS IS A POSITIVE COMMENT FOR CUSTOMER SERVICE.

    On the 5th of this month I called about trouble with my cell phone. A customer service rep, Clydia Williams help me solve my problem. This lady was so polite and professional. She took her time with me and made sure I understood. I am an old man messing with newfangled things Thank you Clydia for your help.

    N/A 4/6/11 9:21AM
  • I was on a contract with AT&T a year ago. I was very happy with the service. After my contract was up I was very happy that they kept me on the same plan for over a year without a contract. When that plan was changed, they politly let me know what my options were and switched me over perfectly. Since I didn't want to sign another contract I signed up for a go phone plan that was great. They even credited me $10 for the inconvenience. I was very impressed!

    AmandaH 4/2/11 11:56AM
  • at&t has improved customer service and the amount of lost calls has dropped significantly for my area. I have been with them since 1997. I almost switched to straight talk, but, I dodged a bullet on that one.

    mythicaldeb 4/1/11 9:16PM
  • I am very happy with the way ATT handled my account. I am in the military and just before my deployment, I ported my number over to ATT from Sprint. Sprint was trying to charge me about $10/month for what they call "seasonal standby" but ATT charged me nothing for a military suspension on my account. This allowed me to keep my phone number and be able to use my cell phone when I got back to the country.

    vlm623 3/24/11 9:09AM
  • Srvice at AT&T store in Boca Raton, Fl was awful. I wen into the store at 6:03 pm to purchase a car charger and never left the store until 6:42 pm. The service counter had three people working. MAtthew greeted me and tok my name. After waiting for aprrox 45 mins I asked him why I had to wait just to purchase a car charger. He replied that he could not help me as I had to wait. Finally I guess he felt sorry I had waitied so long went and got a car charger and allowed me to purchase it. IHe said they were short staffed and apologized for my wait.

    Anonymous 3/23/11 8:39PM
  • On 2/7/11 I visited the Hathorne store in 5249 w. Rosecran, AT&T store, Store # S679 Register #9. I was impress with the service that this sales consultant gave me,his name is RENE ALVAREZ he has perfect customer skills, he pays attention to the customer and assist us with respect, he's very professional,and corteous, Im very pleased the way that he assisted me.Mr. alvarez is very knowleadgable.

    I wish that AT&T hire more people with the same customer service skills that Mr. Alvarez has, or have him train the other employees, it will be wonderful.

    A HAPPY CUSTOMER
    HILDA KIME.

    COMENTS 2/18/11 9:35AM
  • My husband and myself are California residents. We have had At&t home phone and cell phone services for over 11 years. I have always had excellent customer service with AT&T. I recently had our cell-phones disconnected,The phones were only disconnected for about four minutes. I spoke with a Nancy Freeman customer service representative out of Texas. She said that she would handle the situation immediately.And she did. I really feel like Nancy Freeman should be shown recognition for her outstanding customer service.
    Sincerely,

    Mrs. Ina Mae Walder.

    Anonymous 1/28/11 10:19AM
  • Just wanted to thank AT&T for guiding us on how to GSP our lost i-phone. My wife wrote a detailed version of our event this morning. Without the "Family Map" I don't think the guys would have given it back! So, thank you soooo much for providing such a valuable service. We will be signing up with Family Map. Below is what happen.....






    So last night I get home and I have my hands full but I decide to pull out the garbage can so I wouldn't have to do it in the morning. I put my cell phone in my jacket pocket so I wouldn't LOSE it. GUESS WHAT???!!!.....THIS MORNING I CAN'T FIND MY CELL PHONE!! I know that I got it out of my car last night because I made a point of telling my friends they could text me in the morning if they wanted to play tennis because I just charged it and it had a full battery. A full battery for me is a rare thing as many of you know...... I stop for a minute to say a prayer to God and ask him for a little help before I began tracing my steps, even going as far as going back to the spot where my friends and I met up last night just in case I was losing my mind and just dropped it there. I called it a ton of times to listen for the buzzing sound! (Yes of course I had it on vibrate to make things worse)

    I then give up and call Jason and tell him that my phone is gone and tell him that I think we can GPS it so he calls AT&T to see how to do it. He is not happy to say the least! He signs up for a free trial for "FamilyMap" and tracks it. It says my phone was .7miles from my house so I knew for sure that it wasn't here. :( We noticed that it was moving and then realized that it must be in the GARBAGE TRUCK! Jason gives me an area to go to so I get in my car and drive over to the first place that it says it was at but when I get there all the trash cans were empty and without a phone I can't call Jason to find out where it went so I go back home. I then decide to call the garbage company who then gives me the number of the company who picks up my area. I call Republic Services and tell them that my phone either fell out of my pocket next to the garbage can or maybe in the can and that we were tracking it and that my phone is definitely in the truck. She told me that her supervisor could find out what truck it was and she would have them call me back. In the mean time Jason comes home from work! At that point Jason notices that the truck was just down the street from us so he says let’s just go find it. I tell him that I think I should stay here and wait for the call but he says I should go, so I do. We go and use his I-phone to keep track of my phone and as we are about to turn on the street, we see a truck leaving from that same road. We turn around and follow it all the way back to the dump! Luckily the truck in front of it was being weighed so we pull up next to it and honk to get their attention and ask them if they pick up on our street. They said NO! So we realize that we had been following the wrong truck!! When the truck is parked we can get an exact address but when it's moving we only get an area. We decide to go back home and listen to our messages. A guy named Juan from Republic Services had called so I call him back and he says that his supervisor was in contact with the drivers of the truck and he thought they would be able to get the phone back to me but doesn't give me any details of how they would get it back. He said that he would call me back when he knew more. I hang up and then call him back immediately to let him know my phone has a purple case and the phone # so they could call it. I tell him that I am willing to go through the garbage to retrieve it and end the call by letting him know what intersection the truck was at! He said that he knew that they were heading back to the dump and he would talk to me in a few minutes. So I wait nervously for about 20 minutes and finally the phone rings and guess what???!!!! They have my I-phone and that it was in the truck with the guys the whole time!!! Not only that but the supervisor was going to bring it to my house for me! I guess I'll never really know if it fell next to or in the trash can but I know one thing.... I don't care!! I'm just glad to have it back!! :) After going through a million emotions I now feel exhausted but ohhh so HAPPY!!! It's like having 20 Christmas' all at once!!! I hugged the guy so hard and tried to give him a reward but he just simply said no thanks and that he was just glad to have found it for me!



    I highly recommend that if you have an expensive phone, 1- don't drop it in or by the garbage can and 2- get the GPS plan (Family Map) for it so you can find it if you lose it, and 3- don't give up hope! So thankful today that God blessed me with honest people to deal with! Thank you AT&T for your help! OY VEY, WHAT A DAY!






    tennisizaball 1/7/11 3:18PM
  • Hi, I would like to give kudos/compliment to the nice AT&T customer service agent Sean O'Rourke agent#SO9120 who helped me with my billing/contract..apparently the AT&T store where i got my phone didnt tell me my old phone was not a "smartphone" and that I didnt have unlimited data on my new phone..Sean did some checking and was able to fix that error..what a great way to start the New Year..he was very polite and awesome..AT&T I hope you reward him for the hard work he does to help your frustrated customers to calm down and work things out..not that many service agents are out there like him,he is a gem! :-) Thankyou Sean.

    Anonymous 1/1/11 4:02PM
  • Let me begin by saying that I have considered leaving AT&T because of the customer service. I live in Columbus, Ga. and every time I enter the store they treat me as if it is a pain to help me or answer a question. On Sunday I visited your store on Riverside Drive in Macon, Ga. A young man by the name of Rishawn Conerly helped us with our new phones. Let me just say he was the only one in the store that ask and there were 4 other people working. Not only did he take time and explain everything about the phone, he greeted everyone that walked in. Mr. Conerly did this with a smile on his face and made us feel like we were not a pain in his side. I wish you had more employees like him. Thank you Mr. Conerly for helping us with our phones and I hope you have a Merry Christmas. Keep Smiling!!!!

    Anonymous 12/20/10 10:29AM
  • Customer Service is a tricky thing. I have had to call AT&T for one reason or another over the years and with five people in my family having cell phones it's more and more lately. For the most part I get friendly helpful people. They always resolve my issue even if I don't like the attitude of the rep. I think overall in this country there is a decline in customer service in general. People don't care anymore. It's not the company they work for it's their personal work ethic and attitude.

    I think AT&T is doing the best it can do with the workforce it's been provided with. Training can only go so far then it's up to the individual. Next time you get a bad rep, ask to speak with a manager and report the problem.

    Overall I'm a satisfied customer.

    Anonymous 11/16/10 12:15PM
  • I had an Awesome experience with an agent named Netoya Wilson agent code NW443K she was fenomenal in her efforts to assist me with a problem that neither of us had ever heard of before and we worked diligently to get the problem resolved. After determining it was a software glitch we were able to provide the customer with a list of options that would help him. If she didn't know the question to an awnser i had she found an awnser and was very resourceful. This is the kind of customer service that makes our job as salesman very efficient I appreciate her effort and think that she needs a raise when it comes time to do her evaluation.

    NW443K 11/2/10 2:59PM
  • I just got off the phone with Lisa at ATT and she was great. Whenever I switched from the Iphone to my new phone apparently the vm doesnt auto transfer. The new phone would not even allow you to go into the vm or for callers to even leave a message. So I called in and got Lisa, I was only on hold for 30 sec and she had my vm working and left me a message to make sure that it worked within 3 minutes. The service was great, she knew exactly what to do...oh, and I barely drop calls, maybe 1 a week and I am on my phone all time. So...satisfied customer here. Job well done to AT&T...unlike Sprint, now that is not good service or customer service, I would sit on hold for at least 20 minutes every time I had a problem...which was often!

    Kari0725 9/27/10 8:21AM
  • I had a problem with my AT&T wireless phone service this AM-I received instant, courteous service & it is OK now. Unfortunately I did get the name of the young lady who helped me.
    Eleanor Thomas 9accct is under name of Michael Thomas, of Austin texas

    Eleanor Thomas 9/25/10 12:36PM
  • I am an agent in the dallas market for an at&t retail store and I really felt that Micheal Withrow (Agent Code: BMW358V) in the Warranty Department was very helpfull. He was nice and friendly and maid my job very easy. Good customer service is hard to find but he is one of the best. Thank you for hiring him.

    P.S. Give him a raise

    MW358V 9/11/10 1:51PM
  • I've had services with ATT for least 6 years and yesterday I experienced the most courtesy assistance in helping with my account. For the last past 4 months my bill has beed outrageous one $400 bill. I talked to several reps but one never suggested a new plan to accommdate my useage or my requirements. The young lady was a very sweet and patience which is hard to found this day and time. I might have been a little over aggressive (no swearing) but she handle it very professional. She suggested explained my account to me that was the charges and offered me a solution. She simply give me the options to assist me in the future by telling me the plan I had old and I probably need to switch to the new plan. I appreciate her help and not once she seemed inpatience with her voice tone stayed the same conservation the whole transaction. I would like to acknowledge Jessica Scott(Orlando, Fla) for such an excellent job but most of all having a beautiful personality and taking her job serious. Thanks again have a great day.

    ms. cg 6/23/10 12:06PM
  • I had the pleasure of dealing with ayleen This spanic lady definitely knows what customer service is suppose to be like. I would hope someone would acknowledge her efforts and committment and provide her with a position to train others. You did a fantastic job Ayleen.

    SOL 6/4/10 3:40PM
  • I just called customer service and told them I got locked phone off ebay, and phone was reading sim locked...the lady was extremely helpful and even offered the code without me having to beg for it. I did have to give her a phone number ( I gave a land line #) and my name and that was it, she even walked me through the unlocking process no questions asked. She was absolutely wonderful and I could not have asked for a better experience. I will remember this in the future if decide to switch carriers!!!

    Anonymous 5/14/10 7:57PM
  • @ everyone that complains about the service, mine has never failed or my husbands or my friends that have att. Customer service could be a little better but other than that i have no complaint. @ the ppl that complaint about the prices, you get what you pay for and if you want the whole deal then you gatta fork over the bucks. @ the person that dealt with the rebates, who does rebates now a days, you should have gone to radioshack where they do everything instantly. I got my phones there and i didnt have to wait 6 months for any rebates. Do your research before you buy and REMEMBER ITS NOT ALWAYS THE COMPANY IT COULD BE YOUR PHONE. If you constantly drop your phone and treat it like its made of iron then ofcourse your never going to be able to make a call and your reception will suck. Think of it like this, if you have a laptop go around dropping it a few times and lets see how well it works after that. Then you can go ahead and bit&% about the company that makes the laptop.

    chi-ali 4/29/10 8:37AM
  • I had the pleasure of dealing with Nallely Garcia in Modesto yesterday. This young lady definitely knows what customer service is suppose to be like. I would hope someone would acknowledge her efforts and committment and provide her with a position to train others. You did a fantastic job Nallely.

    Thank you,

    Julian Buantello

    Julian 4/15/10 11:17AM
  • Katie Kearney was my csr and she was wonderful and very helpful at solving my problem and getting me another phone.
    Jaqualine Rowe

    punkyrowe @yahoo.com 4/6/10 1:25PM
  • very happy with customer service. Called today very concerned about charges on my account and "Chuck" was very helpful in making sure that I was absolutely satisfied with everything. He made it very easy to understand exactly what was going on with my account.
    Thank you!!

    Anonymous 2/22/10 8:08AM
  • I have been an AT & T user for many years , since the company was Cingular and I have never had problems with the service. The ONLY time any of us in opur family has had any issues with dropped calls it was because of the phone , the phone was a very old one and as soon as it was replaced there have been no issues with dropped calls.AT&T CUSTOMER SUPPORT IS EXCELLENT .I have only had to call for issues like help getting ringtones, answer tones etc. They follow up on your issue by repeating what your concerns were ( reason for calling ) make sure they have covered each concern and then ask you if they have satisfactorally handled your problem and then they folow up by calling back , they have another tech call you back and check to see if you were treated well and make sure your problem was solved and they are all so nice .I always tell them they are the nicest people I have ever dealt with .I just wish the cable people were and also the computer company I have to deal with is awful so I appreciate getting nice, competent people at at&t .

    Anonymous 1/13/10 8:23PM
  • ATT wireless has always resolved my issues when I've called in. Great wireless phone company.

    Anonymous 1/13/10 6:30PM
  • Almost never have a dropped call, service is excellent where I live, and the times I have called customer service they have been responsive and taken care of the issues immediately. The iPhone is also a dream of a phone to use. I switched from T-Mobile to AT&T for the iPhone and am happy about it. Don't get me started on Sprint. Dropped calls continually and the worst customer service I have ever experienced.

    chadbag 1/13/10 2:31AM
  • Today a problem was resolved concerning my internet service. I was on the phone from 1:40 p.m to 2:49 p.m.I recently had a death in my family and needed to keep out of state relatives informed by internet. My representative took me through the steps to enable my internet service. I stopped counting after 4 times. She was the most patient person I have ever talked to on the phone. I had to check my modem, find a reset buttom that I didn't know was there and then change my member ID several times, however she stuck with me until I was connected. In the end I felt like an inexperienced pilot that had been talked down by someone in the control tower. Thank you AT&T for workers like Ms. May #AM050F. Happy Holidays. Martrice Edge

    Anonymous 12/22/09 5:05PM






  • I'm on hold and we've been working on this a long time but I got through to costomer service quickly and the english speaking women is trying her darnest to help me.

    Anonymous 12/10/09 5:24PM
  • I was charged $258 for an overage in minutes I called AT&T to see if they could do anything for me since I was a long time customer. To my surprise they gave me a curtesy credit of 50%. I have to say I'm happy and appreciative sorry to read some of these comments because my experience was great and have service everywhere i go!

    SharonFields 12/7/09 2:45PM
  • I have called 3x customer service. one was not good but 2 were great

    110bloom 9/12/09 11:03AM
  • I needed to add international roaming to my account to my trip. I reached an operator right away, using the number you provided. I was able to get it added after being transferred to an international service person. No problems

    anonymous 7/11/09 8:00AM
  • As a retired Bell System employee, I hold ATT to a higher standard than most companies I deal with. I am generally furious when I get non-english speaking humans when I call; if I am able to get a human at all.

    Thanks for employing courteous, capable, kind english speaking folk to man your customer service desks. You stand ALONE in the crowd and thanks also for indicating your willingness to accept the dial 0 option early on in your dialogue, both on the phone as well as on the webstite.

    God bless you all for a job WELL DONE!!!

    Anonymous 4/15/09 8:03AM
  • I have had an account with AT&T wireless since 1997, when the first truly nationwide digital plans were available.
    I have always had nothing but good experiences with their customer service departments, as they constantly seemed willing to cooperate and truly made me feel like they appreciated my business. The reps would always backdate a service change to accomodate unusually heavy usage the month before (after the fact). Unlike Cingular and Sprint which I had to have on a couple occasions due to no AT&T coverage, and had to suffer through the bad coverage combined with non-existant customer service.
    About 5 minutes ago I called to cancel a line and they deleted the $9.95/mo charge and told me to keep the line if I wanted to (plus added 1000 roll over minutes to the account). One more example of their customer friendly corporate climate.
    Now... if Direct TV or the cable companies would only take lessons from AT&T regarding customer appreciation, the world would be a better place.

    Traveler 4/1/09 2:33PM
  • I would like to acknowledge one of your employees. Jason @ AT&T store # 3093 Register 4 Promenade, 500 Route 73 South, Suite D-13, Marlton, NJ 08053. I did not know how to set up my cell phone voice mail. I stopped in your store on Dec. 18, 2008 and Jason impressed me with the customer service that he provided. Jason took the time to make many phone calls and helped me through this problem. It took lots of time & patience to get it right. I would like thank Jason & AT&T for great customer service that I received.

    Jean M. Keskes 1/15/09 2:37PM
  • Well done, informed and quick to respond to the problem

    Anonymous 12/10/08 7:02PM
  • Submit your comment >>
  • I do contract work for AT&T on the chat support. AT&T doesn't have a clue about customer service. They are too big to give a crap. We could do so much for customers, but AT&T not only ties our hands but our feet too. And as far as our situation. If we are not busy with chats, we have to sit at our stations, not allowed books, magazines, phones, browsing the internet, pens, paper, snacks or anything else they may think of. AT&T is the worst company I have ever worked for and I've worked for a few. I would rather have a colonoscopy daily than continue to work for them. They now have techs in the Philippines that are just awful and I feel so so sorry for any customer that happens to get one of them.

    anonymous 4/16/12 6:09PM

  • AT&T has become a complete waste of time and money. Over the past several weeks my wife and I have had recurring issues with receiving emails on our smartphones from AT&T. I've run multiple tests that show that messages show up in our email accounts almost instantly, but can take up to 8 hours to arrive on our phones.

    I've run multiple recurring tests that point to an issue with AT&T, going so far as to create a documented log of all the instances over the past month of this issue occurring.

    Yet, every single time I talk to AT&T they tell me that it's either: 1) Problem with my email service provider, 2) Problem with my phone's software, or 3) Something else that is not within AT&T's control.

    I take great pains to point out to them that: 1) If it's a problem with my email provider, then why does my wife (whose service is with another company) have the exact same problem? 2) If it's a problem with my phone's software, then why does my wife's phone have the same problem when it's a completely different phone OS (Blackberry vs. Android)? 3) If it's some other problem, but not AT&T's then whose problem is it?

    I've been a customer of this POS company for close to 15 years and their customer "service" has gone from marginal to completely insulting and non-existent.

    I'm actually at the point where I'm willing to pay close to $500 to cancel my contract with this POS company just so I don't have to deal with them any more.

    Oh, and forget about upgrading your phone now. AT&T has recently implemented a new policy (didn't tell anyone about it) that as of March of last year, you don't qualify for an upgrade until you're three months away from the end of your contract.

    Mika_England 3/8/12 11:02AM

  • I started working customer service for AT&T back in August, and let me give some advice for some the people calling in for customer service. Never ever go to a store to get a new phone, they never make you aware of all the charges you'll have on your bill and prorated charges. The reps in the stores work on commission, they'll find any little thing to add to your acct. without telling you. Also, most of the reps that work in my call center have no problem applying credits to an acct. as long as they're for valid reasons. If you have problems making a payment through our automated system, I always waive the $5.00 fee, and always try to find the lowest price plan for a customer and ways to save them money. I know not all reps. take their job as seriously as me or care as much, they're just there to earn a pay check. But it's the same for any customer service with any company, not just cell phone companies. I've had Verizon since 1998 and they're technical support dept. is horrible. My wife and i upgraded our phones in October and after a month and a half had problems with people calling us and our phones weren't ringing, One rep advised me that my wife's phone had a software update available and to take it into a store, i took it into the store and guess what... her phone was already using the most current software version. It took 10 separate calls to their tech support dept. to finally get someone that knew what they were doing and fixed the issue with their network. And our cust. service is open 24/7, just call us at 800-331-0500 and you'll reach someone in the U.S. to speak to, not another country. Verizon's cust. service closes at 11 and is only open Mon.-Fri., only their tech support dept. is open 24/7

    attrep 1/28/12 3:18AM

  • I work in the customer resolutions dept and everyday we have to deal with ppl calling in wanting to cxl bc of issues that they themselves have created and for some odd reason they think that we can do everything for them. Yes we can give credits...but umm..for the ppl who call in all the time wanting ur credits ur accts are flagged and if it is then unfortunately no one in att can issue you a credit or make any adjustment on the bill.

    Also, STOP GETTING IPHONES!!!! these phones constantly drop calls, the ios system doesnt update right, you break it or lose it and didnt have insurance..etc, etc. we're sorry but we are not allowed to do any early upgrades unless you are willing to pay an add'l 250 for the phone.

    AND THIS DEPT DOES NOT DO ANYTHING ABOUT EARLY TERMINATION FEES!!! IF WE FIND A ISSUE WAS MDE WITH US THEN WE MIGHT WAIVE IT, OTHER THAN THAT ITS A BILL DISPUTE AND ONCE WE CXL UR SERVICE THERE IS NOTHING WE CAN DO.

    CALLING IN CURSING AND SCREAMING AND YELLING, DOESNT HELP UR ISSUE AND IT HONESTLY MAKES US WANT TO HANG UP ON YOU. WE DONT GO TO BED WITH YOU OR WAKE UP IN THE MORNING WITH YOU SO THE YELLING IS UNCALLED FOR AND UR ISSUE WILL NOT BE RESOLVED THE WAY YOU WANT IT TO.

    EVERYONE IN MY DEPT ARE VERY NICE PPL AND WE GO THRU MORE TRAINING THAN THE CUSTOMER SERVICE REPS BUT WE ARE HUMAN AND WE DO MAKE MISTAKES!!!!! BUT WHEN YOU CALL IN PLZ BE KIND AND COURTEOUS BC YOU NEVER KNOW WHAT YOU CAN GET OUT OF US WITH A SIMPLE PLEASE AND THANK YOU

    Anonymous 1/16/12 10:27AM

  • I work for a contracted agency for AT&T. We do support for a specific device (I can't say which one for security and they'd know where I am). I get calls for this device routed to me automatically. However, if the regular customer service line is full, you come to us to be faster. I'm sorry, but I'm not trained 100% for the other devices. I am trained completely in billing and stuff, but not in tech support.

    Also, half of the time when people call in, they want me to give them money for something that isnt there, or tell me how to do my job, or that someone else told them they can get money. I have news for you: TELL THEM TO NOTATE THAT. I physically CAN NOT do it if the adjustment is not notated. Please people, listen. Half of the time that is the problem. People dont listen to anything I say unless its preceeded by a dollar sign. I had a lady yesterday yelling in my ear about this 35 credit. i put her on a silent hold so i could look for the notes. i told her i can hear what shes saying, but she can hear me for a moment. THEN SHE STARTS TALKING TO WHOEVER IS IN THE BACKGROUND ABOUT HOW SHES LYING TO ME AND JUST WANTS MONEY. REALLY?????? I CAN HEAR YOU. IF I COULD, I WOULD CHARGE YOU MORE. have some common sense...

    I love people that say "its not your fault, but im venting". Thats ok. I personally cant go climb up your tower and turn it back on. It just doesnt happen over night. If ATT isnt that good in your area, dont get it!!!!!

    And for Iphones. THEY SUCK. AND IM SORRY THAT I CANNOT GIVE YOU A DISCOUNT ON ONE, IM SORRY I CANT UPGRADE YOU EARLY. I CANNOT DO IT. NOBODY CAN. STEVE JOBS AND APPLE DONT ALLOW IT. WE CANNOT DO IT. DO YOU HEAR? WE CAN NOT MAKE CHANGES TO THE IPHONE.

    THANKS.
    - A Representative Who Cares For People Who Aren't Greedy Or Mean.

    Anonymous 1/2/12 2:07PM

  • some AT&T customers would lie with all their might just to get an adjustment, Hello?? we could track if what your saying is true or not, all your activities in your phones is being tracked by our system. AT&T is a big company and it doesnt cheat on people, some customers are just plain dumb.

    Anonymous 9/17/11 6:35AM

  • If you have a little piece of mercy in your heart, you won't make your call endure more than 6 minutes and you won't call for unworthy things. I just saw one of my partners crying because some imbecile customer was yelling to her like the nasty dog he is. Don't be that terrible way. Most of us are just 17, 18, 19 years old only. It could be your son, your daughter... don't do it, please. Don't be racist either, you don't know how much efforth and willpower it is needed to do this job. It seems easy, but it's the hardest many teenagers could ever have.
    We deal with real problems... all of the day; problems that have to be solved before the call ends. And I'm sure we will. We're only asking for a lil bit of patience, comprehension and a tiny smile - I can asure you we can feel it even when we can not see it by the phone.

    Thank you.

    -- Wireless service rep. Team.--


    -

    Anonymous 8/25/11 12:29AM

  • I try to help customers as much as possible, but most of the time customers want the impossible. I understand some of you have been loyal customers and have been with at@t for a long time but we still have to go by policy. Most of you do not monitor your account and expect us to adjust your account for charges you have had on there for 6 months or longer. It is your responsibility to review your bill and take care of what is past due and what is actually owed. Listen to the expectationst that are set when changes are made on your account and read your customer service summary.

    Anonymous 8/10/11 4:02PM

  • Horrible company,as an ex-employee, this company does not care about their employees or their customers. Choose another provider.

    Anonymous 6/27/11 6:39PM

  • I am an AT&T billing agent. I handle billing for all services. Uverse, landline wireless DSL and everything in between. First I woulld like to say that in more cases than not I find charges on accounts to be valid. Now, that being said let me tell you why you have problems with billing and customer service. All AT&T agents from tech support, customer support, sales and billing have a quota. We have revenue target that we must meet. This means I am going to help with your bill, I will explain all charges and adjust if necessary, in mst cases I am adjusting to satisfy you as a valued customer. At this point I need to sell you something an upgraded a cell phone anything I can. If I am successful in this endeavor, you will next month again see unusiual charges on your bill, because I did not take the time to explain to you what happpens next. You will see prorated charges. if I upgrade you internat you'll a partial charge + a month on advanced. Because I did not explain this to you it will require another call by you to say to me every month I have to call! I then explain the billing adjust if necessary and again try to sell you something. It is a sad vicious circle of Hell. I have had cell phones with AT&T for 5 years and uverse service for lil over one. My bill NEVER CHANGES, because I know how much my services are and I NEVER CALL. If you have what you want the little freebies or promos are not worth the headache. Pick a lane and stay in it. Now as to issue of transfers. Agents are also held to other quota amount of time on a call. Hence why everything is not explained fully and clearly, I have to fix your issue, sell you something and get you of my line in 11 mikn or less, cause I've got calls in que anbd some has been waiting for 20 min to talk about a .10 charge on their bill or it could be someone who's service is out and they need help. I am a customer and an employee however I fear I will not be the latter for long, because I do take the time to explain things to a customer and my calls are way too long. God Bless all of AT&T's customer's for putting up with it!

    Anonymous 12/13/10 7:05PM

  • i am an agent for at%t customer care and what customers dont realize is that we can see everything...if you say your call dropped , we can see if it dropped...the comment about the sierra wireless card that was replaced by us , well sorry to burst your bubble but asurion replaces bad devices they send out...not at&t...if people were not so cheap then they wouldnt have to make up stories about their services not working...also learn some humility and just admit that you didnt take the time to learn how to use your phones properly...i guess we do have a chip up our butt...it is our customers always trying to take advantage of us...

    agent 11/1/10 8:10AM

  • Hey guys I work for att wireless outsourcer(not going to mention who) but what the previouse person said isn't true for all its employees. I work in the customer relations department-something verizon doesn't have-but we go through about 3 weeks of 40 hour weeks of training to make sure it is right. we try to make it right and usally help with whatever we can, sometimes what you ask for is ridiculas. Just think about it if you ran a business and all of your 80 Million cusotmer called in to get half of there bills waived or a 400 dallor phone sent out to them every day. We do what we can but think about what you want befor you call and make sure that it is realistic.

    ATT Agent 6/2/10 9:04AM

  • The customer service dept. is not run by at&t, but by a company called Convergys. they pay low wages & have trouble keeping employees. Employees are given minimal training, and that traing is very poor for such a complex service. Charging $1.50 for every voicemail and directory assistance is SUCH a ripoff. And why they charge for text messing is beyound me, since you're not using anything that costs at&t money. Ranked 3rd in nationwide survey for dropped calls. (Verizon ranked #1). Convergys employees have the power to immediately credit your account upto $250.00 AND give you hundreds of extra free rollover minutes, but this seldom happens.

    Anonymous 1/18/09 8:26AM



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