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Treated me like I was an incompetent female because I could not link accounts. Did not hear me out. I am a business owner in the technology field. I know technology..and I know rudeness and poor service when I see it. I will likely be ending all AT&T accounts as soon as possible.Leanne123 12/6/13 12:04PM
At&t Is Not What It Protray Its Complicated All Of The Automation That Comes On The Phone Is A Waste Of Time. And I Still Didnt Get The Damn Problem Solve. I Still Have No Phone Service Since Nov.11 Untill Now, At&t Didnt Hesitate To Take My Money From My Bank Card, But Damn It Its Hard Trying To Get Help. I Still Have No Damn Phone Service And A Bill Is DueZINE 12/2/13 12:12PM
We were trying to upgrade our current internet service.
Very dissatisfied with unclear and contradictory information provided by 5 customer service representatives including manager.
After few hours on the phone could not complete the transaction and had to end the conversation/negotiations.
Vey unpleasant and unprofessional service.
Currently considering cancelation and looking into other option.
David MuchnikDavid M 11/30/13 2:29PM
Have old flip phone. I use it just for phone calls. Trying to get ATT to STOP sending me txt messages regarding my account. Have been trying for 6 months now. No one knows what they're doing. there's flag/notes all over my acct, promises that I wont get another message, yet 2 days later I'm sent another one. I am furiously using up my rollover minutes and then I'm switching providers.
Next step is a letter to CEO Stephenson and copied to FCC chairwoman.Vega 11/30/13 10:33AM
I am on the phone with customer relations his name is Elmer, this is one of the rudest people I have ever talked with. I called because my phone won't work in my house and was looking for some answers. I have talked with you tech people and they they have not been able to come up with a solution. All this person named Elmer wanted to know is why I upgraded with your company if I don't like your service. I have been with your company since you where Cingular and have always had great service. When you changed to LTE I lost service in my house I have been to your store and have made several calls withy no luck. At your corporate store in Olympia Wa. Your worker was so rude
I walked into your store and waited for a half hour waiting for some help only to be told that there was no help unless I spend more money. They have a microcell that I can have a $100.00 dollars off then spend $99.99. I am already paying for cell service and should not have to pay more to make your service work.
I don't think this e-mail will make any difference and will fall on deaf eared but I will keep trying.Had enough 11/24/13 5:17PM
I was with AT&T wireless for almost 10 years, when I asked Customer Service for a payment plan due to I am unemployed at this time they denied their help and stated to pay balance in full, I made a partial payment but I was charge a late fee as well as other fees so I asked them to take in consideration being unemployed and and of the old customers , they say NO you have to pay for it, I ended up switching to a prepay plans.
To bad for AT&T they do not know how to treat their Customers10 years Customer 11/11/13 11:22AM
terrible service. tried to set up my new fon, spent 45 minutes and agent was not able to do this or answer simple questions. constantly repeated herself, sayin, dont worry etc and it will only take a minuteAnonymous 11/9/13 8:23AM
Hello my name is Paweł and I would like ask about small problem.I use phone in Polish provider.I wad in Omaha also in Dallas in US but my cell not worked correct.When I called I heard voice mail who said me My call outgoing is forbidden And I have to call to 611 message MA84359.But when I call to 611 they did not know what is this.
I could send text message(SMS) and received back but I could not call .
Please give me some advice what was that problem.
My provider In Poland is www.orange.pl
My cell has access to roam.I use manually set different providers.I saw
name providers which block my speak " Cingular". I'd text message .But what
is message MA84359 nobody know it .I ask in 611 in US but this people do
Paweł from Poland.Paweł 10/24/13 12:36PM
At&t My Favorite Company To Hate The Reason Customer Service Is So Bad They Pay Some Of
Their Employees .10 On The Dollar 1.suggestion Try Taking Them O Small Claims Court. No Attorney's Allowed And Remember If Enough People Do That Maybe Just Maybe They Will Start To Treat We The Customer Better Then Maybe They Will Remember With Out We The Customer They Have No Business!ORANGE TANG 10/23/13 8:48PM
I decided to change my cell phone provider and make AT&T my sole provider for TV service, internet and both my husband/my cell phone. We received the cell phones by mail but I decided after a few days I preferred my T-Mobile. I cancelled after a few days and well within my buyers' remorse limit time in September That's when things went completely wrong..instead of my cell phones being cancelled...my land line phone service was disconnected on 7th of October not due to not being paid but because I wanted the cell phones cancelled in September and the orders were mixed up. Today is the 18th of October I still have no phone service with AT&T even though I have called repeatly asking, begging to have it put back on since 7th of October we are in our 70's here need that phone for medical reasons plus have an alarm system in our home that requires a land line phone.....no one cares.... all they cared about was making sure I knew how much money it was going to cost me....cancelling both cell phones $315 dollars per phone....(their excuse we didn't let them know in the 15 day time frame....but the disconnect order for our land line phone was placed in that 15 day time frame....a $211 dollar bill which I just received for the month of November...absolutely priceless AT&T When I went on the AT&T web site I couldn't even access the work order to even be sure if I still am on the schedule to even have someone come out on the 21st of October to get me back on phone service. I'm mad, I'm disgusted I was a Southwestern Bell customer for 20 years before they became AT&T...after AT&T took over I stayed with them as a customer I know at least 11 years..if I have no service come Monday October 21st,2013 then Vonage will be my new service provider while I wait for Google Fiber to make it to my area..... you have lost my cell service is my phone service next???..right now Direct TV is looking really good for my TV/internet service.MY ADVISE: AT&T get it together or you are going to lose alot more customersEM 10/18/13 10:22PM
To The Persons Who Read This Next; It Is Pretty Obvious By Reading These Other Complaints That This Company Does Not Give A CRAP About You Or Your Service.JIM 10/18/13 7:03PM
what ever happenened to taking care of the people that take care of you by buying your services. I feel like I talked to somebody from every corner of the earth this evening just to get hung up on 3 times. Finally they mentioned a website for express ticketing, and that was all i needed. You do not have my phone number on file , you do not have my address on file but yet every month i get your bill.JIM 10/18/13 6:56PM
At&t customer service sucks, every time I call I get asked a million automated questions and when I finally get someone they can never find my account, even after I give them the phone number they gave me. It is the most ridiculous thing, they can find me when then send me a bill.stef 10/17/13 8:37AM
AT&T- This is unacceptable. I would hope you take the correct measures to ensure this sort of situation never happens again and we never have to see anything like this on a public site again. Be ashamed of the employees that you hire. You will never have my business and I will make sure that my word is heard after reading this.
My name is Whitney Smith and have been a faithful customer since 2007. I am currently living in Ogden, Utah.
Maybe your company could clear some things for me? I know my marriage is not legal here, so does that take away my right to enter your store?
I know my hair is short and I wear shorts past my knees, so that gives you the right to treat me differently from those girls who wear tight jeans.
I know it's incredibly hard to understand that two women could possibly love one another so much that they've created a family with two beautiful children, but does that give you the right to make my family leave your store?
I get it. You and your employees are better than me and you and your "perfect" customers have your passports to heaven. Our country's laws allow you to turn me and my "fake sinful" family away. Its nothing new, families like ours find dead ends every day.
I must tell you, I left your store feeling less than human, which is a very familiar feeling that plays a major role in not only my life but many other LGBT folks as well. When I got back into our car, I tried to mask and hide my sadness from our kids. My gorgeous wife grabbed my hand and I looked at kids through the rear view mirror. My son locked his eyes on the redness of mine and said "Mommy, it's okay".
My wife and I began to sob even more. In our minds, we new he was reaching the age of awareness. He heard, saw, and felt what went on in your store. My wife and I have been preparing for the day that our son would realize he would be treated differently, he would be treated like a monster. This is the day we dreaded from the moment we decided to have children. My mind was racing. Our baby boy knew exactly what happened in your store. "Mommy, no be sad." My heart stopped.
The grip of my wife's hand got firmer on mine. We both turned to look at our boy who was fighting back tears himself. "Don't be sad buddy!" I said, "We have us and thats all we will ever need! Don't let that man make you feel bad, okay?" Our two year old then replied "I feel sad for him, he just needs a hug". My heart has yet to get its rhythm back. — with Alyssa Foutz Smith." — with Whitney Smith.tauni07 10/9/13 9:58AM
Have been a customer for about 30 years from NH to florida live in largo florida now love the people at my store all fantastic but my phoneclip off of my otta clip came apart yesterday went to the store today thye where fine got put on a phone to special services Im guessing put on hold lost contact had to explain again got asked to hold agin for a manager after 45 minutes told them to cancelle my contract been paying for insurance but cant get the .99 cent deal till a year why would I be paing for that if it does nothing for me want a refund want my contract deleted going to verison after all this time cant get a phone unless I pay and that's not gonna happen after a melfuction with a product u all sell so thanbkj me for the 20,000 I have spent for u all Jeremy Johnson but don't call I have no phone I will pass this on to myh friends as I have sent u many over the yearsJer 10/5/13 2:25PM
THe worst service you can even imagine I had a business phone and internet line with them and a hotspot account with them and on both accounts they upgraded and auto renewed my contract with out my knowledge and the customer service is terrible and the service is even worse I have had the hotspot account for two year and it has never worked called repeatedly to trouble and get new devices and nothing has worked, stay away from ATT they are the worst phone and internet company out thereVikki 10/2/13 10:40AM
AT&T is not willing to help anyone with help on cell phone problems, I called AT&T about my Samsung galaxy S2 Skyrocket, the battery was telling me it was getting to hot and would not charge, so I bought a new battery and had the same problem and since my phone is out of warranty I was told I could by the same phone for 199.99 and they would ship it to me but my upgrade is due in a month and a half and they would not budge, the only thing they would do was allow me to pay 299.99 for the new phone I would like but I think I will go to a new carrier.Not Happy Customer 9/30/13 5:22PM
AT&T is in the business of misleading their customers! I purchased 2 Iphones in July 2012 (new account but have been a customer for 10+ years) and after going back and forth between Apple and AT&T (them blaming each other for the malfunctions) AT&T finally "sold" me new phones. I have been looking into new phones, just curiously, and noticed on my account that they changed my upgrade eligibility to 3/2015 without my knowledge. After speaking to a customer service rep and them talking to me like I'm an idiot, they would not do anything about it. I was not asking for an upgrade today. I simply wanted the eligibility date changed to 7/2014 (which was in the original contract) I never agreed to an upgrade, I agreed to pay for new phones because I was tired of these companies playing the blame game. I will definetly be looking into cancelling my service with them all together. I refuse to pay a company that misleads their customers. I would not recommend them to anyone anymore. Their customer service is awful.Anonymous 9/29/13 11:34AM
Brand new customer and worse customer service I have seen between all of the top cell phone carriers. Purchased the new Nokia Lumia 1020 had high hopes for phone and company. First bill was quoted 50 dollars less than what the bill was actually priced out as. Call customer service and asked about options and was told I could make the difference I could not pay on the next billing cycle. Wake up the next morning and phone service was discontinued. Call and speak a manager and she did not know what was going on because customer service had not documented everything and tells me you can pay 250 total or cancel your subscription. WHERE THE HELL DID 250 COME FROM. She tells me now my phone bill monthly will be 170 for one line with the minimum 400 minutes 3gb and unlimited text. This is by far the worst phone company I have been with and will be disconnecting my phone service permanently.Everyday Person 9/28/13 12:34PM
I have had the worst customer experience with AT&T in the history of customer service. When I set up my internet/tv bundle, a woman in America quoted me my plan and set it up for me. She was very clear about the rate of my plan, that it was good for a year, so on and so forth, and that it would be set up later that week. Then I got a text message saying I would have to wait TWO WEEKS for AT&T to come set up my internet!! After I had already paid for everything!!! I was without internet for two weeks but I figured it would be worth it since I was getting such a "deal."
Finally the rep showed up to set up the internet, did a half ass job and my service was never even activated!!! He said I had to tell my landlord to install a phone line- which is what he was suppose to do- and then left!!! He left me a phone number and told me to have my landlord call him and he would explain the situation- and he NEVER PICKED UP, NOT ONCE.
So after that I called AT&T and they told me I would have to wait THREE DAYS for someone to come and hook up what that idiot started- AND THAT THEY WERE GOING TO BILL ME FOR A SERVICE CHARGE. To top it all off, every time you call customer service make sure you have the whole day free- they keep you on hold for 45 minutes minimum and outsource your call to another country where the customer service rep doesn't understand you, and you can't even understand them!!!!!!
Well I told them to sent someone to come pick up all their wires- I would not be doing business with them. That same day I mailed their modem back with the shipping label they provided. That was A MONTH AGO, they said they never got the modem, and are charging me $120 FOR IT!!! FOR A MODEM I DON'T EVEN HAVE!!!!!!!!!! I am moving my cell phone over to another carrier and I will NEVER do business with AT&T again- internet, phone, or other wise, and I URGE ALL MY FRIENDS TO DO THE SAME!!!!!!!!attsucks 9/21/13 12:37PM
My husband's iphone locked up. Do you understand, can not get anything to work. He goes to the AT&T store to get help, well guess what the new iphone 5 is on sale now and no one can help him with his phone. The store is full of people waiting to buy the new "IPHONE 5" and you're not interested in helping someone who needs help you just want to sell a new phone which will be obsolete next year.Anonymous 9/20/13 9:16AM
I ordered phones on line and according to AT&T cancellation policy, all I had to do to cancel was refuse the phones unopened which I did. The phones were delivered to the shipping facility on 8/9/13. However I get a bill stating that my service (which I never had)has been cancelled and my account turned over to collection. Bill is dated 9/15/13.
I have sent the tracking info to billing department and sent emails to customer service stating that phones were returned.
If not resolved, my only other option is to report to the Consumer Protection Agency the shady return/cancellation policy of this company.Anonymous 9/20/13 7:38AM
Went to local store today to get my sister a simple phone.No big deal right,she is already a att customer of landline phone. Was unable to get cell phone.It was such a joke. It is so sad,but it is easier to cross the border from Mexico than it is to get one of your phones.What is wrong with you people? and also not everyone has a debit card.How many people leave the house with all that crap they asked for.Needless to say I was enraged,Iwas going to get me a new phone but I was afraid I wouldn't pass the test either.Some changes need to be made.Anonymous 9/12/13 8:02PM
Customer service has become a point where they have stopped caring about the customers needs. I have kept dealing with overly rude managers. that wont help at allAnonymous 9/10/13 3:24PM
your customer service contact services is horrible. i have been trying for 30 mins. to get a # for customer service off the websiteAnonymous 9/9/13 12:17PM
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I would like to tell you of an employee of At&t Josh Warner who is in an office out of ohio. I had to call for assistance with my new wireless home phone base.Josh was so patient with me. He had to go over things numerous times as I am not very savvy on the phone issues. He was polite, never getting upset with me for asking the same questions more than once. He finally got my phone working.I feel very fortunate to have had him take my call. With so much negatively going on I wanted you to know what an excellent employee you have with this gentleman.jackimckeay@ATT.NET 10/21/13 7:53PM
Excellant service. Could not expect better any where. They took care of my needs and then took care of things I didn't even have knowledge of. Love this service will never change. 5starsLadiblue 10/14/13 12:29PM
Dear AT&T Wireless Customer Service and Support Team. Today, Sunday, Oct. 13, 2013. I called in for help with my at&t wireless bill. I had the privilege to speak with, Ms. Verlena ( VS - 8752). She was very helpful, patient, kind and most of all, soooo delightful. Ms.Verlena, walked me through my entire wireless bill. She showed me different options to choose that will be helpful with lowering my bill. After speaking with Ms. Verlena, I became more knowledgeable understanding how to read my AT&T wireless bill. Ms. Verlena, "You're The Best" Thanks Again! Mrs. Wylena Youngsporty1 10/13/13 12:41PM
Jeremy Morrisson Lafayette
Would like to forward our deepest thanks and appreciations, for the services rendered to us on the 4th of October 2013.
We have been into the ATT shop Lafayette, on several occasions and had to leave unfortunately ”Empty handed”, due to the lack of knowledge of your colleagues !
Your presentation of available services rendered by AT&T, where very professionally put forward and which suited our precise needs.
We appreciated as well, your ”Sales personality”, although a true sales man, but not aggressive or pushy, but cordial, straightforward and to the point.
Thanks again, and keep up your good work.
Sven Y Forsgren
SwedenAnonymous 10/5/13 7:58AM
Corey was super helpful! My phone accidentally purchased an app and he happily refunded me the money and put app purchase blocker on my phone! Great experience.Trillion930 9/27/13 5:36PM
After working with (..TRYING to work with*) Tracfone, AT&T CS deserves a better rating... monthly billing issues and all*. I have No problem reaching them, talking to a Real person quickly*, and even though it takes a little while, my issue gets resolved*.
A belated "Thank You" to AT&T Wireless, after having to deal with Tracfone.John253 9/22/13 1:58PM
I have an iPhone and AT&T wireless service. Recently my calls kept dropping and whenever I attempted to redial nothing went through. I'd already rebooted the phone, etc. and finally a friend encouraged me to call AT&T to see if they could help resolve the issue. After reading some of these online reviews I wasn't certain how that would work out. (I had to call on a land line since the cell calls were dropping.) To my amazement I got a customer care rep immediately! AND she was American! Very personable and professional with good knowledge. She reset my phone with the local cell towers and followed up later to see how things were going. By the way, the problem was resolved. So all is well. When AT&T called again they suggested another call tomorrow just to be certain everything was still working well. I couldn't be happier with their service.GeeZee 9/4/13 6:57PM
I was speechless and close to tears when my husband and I left the 9th Street AT&T store in Corvallis, Oregon 8/15/13. Let me tell you why I will forever remember our experience with AT&T that day.
Before leaving for San Diego, California for two weeks I wanted to take advantage of the upgrade I had on my phone. On 7/29/13, the day before I left, my husband and I went into the 9th Street AT&T store in Corvallis, Oregon and was greeted by employee John aka Jasper. His customer service was excellent as he helped me with my upgrade, very courteous and professional.
During the two weeks I was in San Diego I was having problems "getting to know" my phone. My old phone was very plain and easy to use. I wasn't used to the touch screen and I was beginning to miss the simplicity of my old phone. I ended up locking myself out of my new phone. That became a bigger ordeal than I'm sure it needed to be and I decided I wanted my old phone back.
In the meantime my youngest son, Christopher, who is enlisted in the Army and is stationed at Fort Sam Houston in Texas, is having trouble with HIS phone. He doesn't have an upgrade until 11/2014
so of course my first thought was to give MY upgrade to HIM. For Chris having a working phone while serving in the Army takes priority.
Okay, so this is the bad part... I was one day late, ONE DAY LATE to be able to return my phone. I was referred to the manager, Curtis Walters, and I gave him a call the next morning.
And this is when it really gets bad... Curtis said he's sorry, but there is nothing he can do about returning my phone. He tells me AT&T is very strict on return policies.
So I said, "Curtis, can I tell you what I was hoping I could do if I was able to return my phone?" He was kind of taken back and said "...so you're going to tell me what you were wanting to do when you returned your phone even though I just told you its not possible???"
And this is when I lost all of my composure... and with tears running down my face I explained the urgency I was feeling trying to get a working phone to my son who is in active duty in the Army and will be deployed in the next few months and we didn't even know where they were sending him. Curtis was very kind and patient as I tried to contain my sobbing and my tears. The kind of tears only an Army Mom can understand.
To make this long story short, and because its hard to see through my tears, Curtis came through for me.... for us.
I'm not sure what calls he had to make or what strings he had to pull, but he made sure I knew that my son mattered. This man bent over backwards to make sure this Army Mom had one less thing to worry about.
Curtis told me to come to the store the next day and pick out the phone my son wanted. He helped me to get Christopher the phone that he needed, the newest model with all the bells and whistles!
I will be forever grateful to Curtis Walters. I hope he is recognized and commended for his outstanding customer service and support to our men serving our country.Priscilla S. 9/2/13 2:08AM
On July 2, I received customer service from "Alice". She is located in the Phillipines. I am not that computer literate, but she was EXTREMELY patient with me. She solved my problem and actually explained some other things that I wasn't clear on. She spent a long time with me answering all questions. It was, by far, the best customer service experience I have ever had.Anonymous 7/4/13 8:54PM
I was having trouble figuring out how to activate my new insurance claim phone, I called AT&T customer service and spoke with a woman named Shawanda and she was one of the kindest, most helpful people I have ever had the pleasure of talking with. She was very patient when I was having difficulty finding infomation and she engaged me in real conversation outside of wireless issues. I didn't feel like I was a bother and her genuine kindness really made my day.Anonymous 7/3/13 7:51AM
Had a great experience at a t & t customer service on prospect in Champaign Il. The tech whose name was Chris was very friendly and very efficient. He corrected a memory error on my cell phone. He explained it to me completely without being condescending. Even though they were very busy, he made sure that everything copied over and that my phone was working properly. I appreciate this kind of service. It is rare now.Anonymous 7/1/13 7:35PM
my at&t technician just left my house. he was SUPERB! he was the 2nd one to address my problem (one of my TV's was not getting a signal & would not work.) the first technician they sent was TERRIBLE. he did not use his diagnostic equipment, just hooked up a different receiver & said, "i don't know. i think you have a frayed wire & will have to rewire the whole house!" i asked him what test he ran to determine that conclusion & he shrugged his shoulders. i called at&t immediately & asked them to send another guy. they did & he fixed the problem. don't give up, ask for another technician.susieQ 6/11/13 4:00PM
I called today with a big problem regarding my rate plan. Someone that I spoke with approximately two months ago messed it up. Well, I called Amanda from Ohio today who brightened my day. She was absolutely lovely and willing to help me. She fixed my issue along with documenting the problem. People like Amanda are very rare. I want to thank Amanda and AT&T for being so incredibly friendly. It is quite rare that I comment on someones customer service skills but Amanda "knocked it out of the park". Thank you, Amanda.kristincampos8582 5/31/13 7:45AM
I am a Verizon customer and have been having problems with my iPhone 4 for a while. I jumped into to at&t store in Grapevine, TX to ask a few questions on what I should do to fix it after getting the brush off at the Apple store in Southlake, TX.. The staff was AMAZING! They were so courteous and professional. I was helped by Bojan Petrovic the Retail Store Manager. He spent over an hour helping me sort out the out the mess my apple account had become. What incredible customer service and decency. The minute my Verizon contract is up I am switching to at&t. In a world where customer service is practically non-existent it was refreshing to actually be helped! I am eternally grateful! Thank you so much!Anonymous 5/28/13 10:50AM
I have dealt with three (3) AT & T stores, Manchester, KY; Columbia, KY and lastly, Russell Springs, KY. By far, David Godsby at Russell Springs provided the most knowledge about the phones and AT& T service. He understands the frustrations of a phone not working and was willing to trade out for a functioning phone. AT & T does its best to provide phones that are operational, but just like all mechanical and technical devices, things go wrong. David Godsby by far is the most profession and customer service oriented AT & T Representative I have encountered.Anonymous 5/22/13 9:29AM
So I know a lot of people have been having issues with AT&T's customer service, but I just had a really great experience.
Before, I had talked to three people where one told me the wrong information, another hung up on me, and the third hardly spoke English. I was getting pretty mad and about to switch to another company. Then today I called and spoke to a lady named Deborah who was the nicest, friendliest, most helpful customer service agent I have ever spoken to. She apologized for the way I was treated before, gave me the correct information, and even added money to my account for a mistake that was made earlier. When I told her about the first person hanging up on me, she said "Oh I never hang up on people. If they hang up on me, even if its an accident, I try to call them back and see if there is any other way I can help them." She was so friendly and helpful that she is the reason I am staying with AT&T. When you get off the phone and feel better than when you started, you know the person you talked to really cares. Thank you Deborah! You have made my day better.ry1206an 5/15/13 4:53PM
The Technician Was Very Helpfull. My Cp Work For One Day I'm Back With The Same Problem Cant Get The Internet To Open The Windows, I ClickCHELA 4/25/13 2:19PM
just got off the phone with them they are really helpful playful and nice (: they even helped me out by taking off 100 dollars off my bill (:" thank you i really appreciate how nice they are 'Ashley'Barbie Serna 4/25/13 8:49AM
Excellent customer Service by no other Representatives ever and wishing to switch service. One woman was extremely helpfull.
I believe her name of Latisha A+ Thank you so muchJessica 4/24/13 9:10AM
Although my overall experience with ATT is good, as of recent it has been horrible. I have been with the monopoly for 12 years and I am about to cut the cord. I moved into a new home about 2 years ago and the reception has decrease. Dropped calls, phone showing signal but not ringing, and voicemails without # in the call long. Called ATT several times over the past year, once I realized the problem was consistent. Finally today I said enough is enough, called and the rep said we are still having problems with the towers in your area. But you are still charging me 80 bucks a month and the problem is documented. She suggested I go to the retail store and purchase a separate device to help me reach their signal, lol. Really, why in the heck would I buy an additional device to recieve the service that you are responsible for giving to me. Last month the rep took 40 buck off my bill (they are famous for that). If they had any sense they would lower my monthly bill to reflect the poor service to keep me as a customer. I am going to straight talk and taking my number. Half the $,for lower or same quality of service. I refuse to further comply with ATT cramp.30906 Area 3/31/13 12:18PM
I was with AT&T for 15 years, and then I left. I totally admit, I made a huge mistake when I left them. I went to one of their larger competitors and have had nothing but one problem after the next. I am currently in a contract with that other company, and it is a battle. AT&T has the absolute best customer service, best all the way around. How I miss them. I left them because there was a time that I didn't have service while traveling. But, now I deal with marginal service and have for the past 5 months. AT&T - you were and are the BEST!!CCCollier 3/26/13 9:18AM
The service I have experienced at the Jackson CA store has be exceptional. Service is prompt but never hurried. Tyler is an asset to your organization . He is courteous, friendly and knowledgeable. He has always been able to fix or explain any problem I have had. I have been more impressed with the patience I have witnessed from the Manager of the store and Tyler with customers that are confused. Because of what I have witnessed and the service I have received I have never considered another provider.Anonymous 3/23/13 8:41PM
AT&T's service man Bill Shilling was tremendous! Unlike other AT&T servicemen that have come out, Bill saw and addressed problems (i.e. "rats' nest) that other servicemen tried to avoid. He was efficient, courteous, and professional while addressing the problems effecting our installation if U-verse. Thanks Bill!Anonymous 3/16/13 1:24PM
Went to the store with another service provider's phone customer representatives were helpful and very attentive the whole time. Store deserves an A+ for customer service.Anonymous 3/9/13 8:04PM
At&T is the best! We have a problem in our internet connection and Mr.TIMOTHY is very helpful and very good to assist me with my connection problem..He is the best in helping costumers..Rose 2/21/13 9:28AM
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Anonymous 2/15/13 10:41AM
I actually had a girl next time me crying because a customer was yelling/cursing at her in which she quit after that one call. I never thought how bad society is until I started that job. I also think nobody works because it'll be a work day and somehow they are able to call in. Most of the customer that call in never pay their bill, but yet they are "valued customers". The policies set by att is kiss the customers ass, but try not to give credit, but try to wow them by selling them something.
The company never trains their employees when it comes to a new service/products, which leads me to believe the company is so cheap and paranoid about losing money with training courses that they just hand you a piece of paper and say "good luck, use our knowledge base to find your answer". Since customers have no lives and they are to lazy to actually trouble shoot their own problems and the call volume is high. They actually force employees to stay in the call centers until the volume dies down.
I have a family and I don't care about the customer enough to not help my kids with their homework and actually spend time with my family. I actually had one customer stated she wised we were open 24/7, in which I told her we have to get some sleep at least and her response was "I pay 100 bucks a month so someone should be ready to help me whenever i need to call". I found myself hating each person that called in because it usually never had nothing to do with the service. I probably had at least twenty or thirty calls about email issues.
Also stop buying iphones because they are crappy devices and they are bad about dropping calls, which again is Apple not att. If you thinking about working for att; I suggest you look else where. Your life is basically owned by ugly people who always have a past due balance.
techie 9/19/12 9:38AM
Anonymous 8/17/12 8:08PM
anonymous 4/16/12 6:09PM
I've run multiple recurring tests that point to an issue with AT&T, going so far as to create a documented log of all the instances over the past month of this issue occurring.
Yet, every single time I talk to AT&T they tell me that it's either: 1) Problem with my email service provider, 2) Problem with my phone's software, or 3) Something else that is not within AT&T's control.
I take great pains to point out to them that: 1) If it's a problem with my email provider, then why does my wife (whose service is with another company) have the exact same problem? 2) If it's a problem with my phone's software, then why does my wife's phone have the same problem when it's a completely different phone OS (Blackberry vs. Android)? 3) If it's some other problem, but not AT&T's then whose problem is it?
I've been a customer of this POS company for close to 15 years and their customer "service" has gone from marginal to completely insulting and non-existent.
I'm actually at the point where I'm willing to pay close to $500 to cancel my contract with this POS company just so I don't have to deal with them any more.
Oh, and forget about upgrading your phone now. AT&T has recently implemented a new policy (didn't tell anyone about it) that as of March of last year, you don't qualify for an upgrade until you're three months away from the end of your contract.
Mika_England 3/8/12 11:02AM
attrep 1/28/12 3:18AM
Also, STOP GETTING IPHONES!!!! these phones constantly drop calls, the ios system doesnt update right, you break it or lose it and didnt have insurance..etc, etc. we're sorry but we are not allowed to do any early upgrades unless you are willing to pay an add'l 250 for the phone.
AND THIS DEPT DOES NOT DO ANYTHING ABOUT EARLY TERMINATION FEES!!! IF WE FIND A ISSUE WAS MDE WITH US THEN WE MIGHT WAIVE IT, OTHER THAN THAT ITS A BILL DISPUTE AND ONCE WE CXL UR SERVICE THERE IS NOTHING WE CAN DO.
CALLING IN CURSING AND SCREAMING AND YELLING, DOESNT HELP UR ISSUE AND IT HONESTLY MAKES US WANT TO HANG UP ON YOU. WE DONT GO TO BED WITH YOU OR WAKE UP IN THE MORNING WITH YOU SO THE YELLING IS UNCALLED FOR AND UR ISSUE WILL NOT BE RESOLVED THE WAY YOU WANT IT TO.
EVERYONE IN MY DEPT ARE VERY NICE PPL AND WE GO THRU MORE TRAINING THAN THE CUSTOMER SERVICE REPS BUT WE ARE HUMAN AND WE DO MAKE MISTAKES!!!!! BUT WHEN YOU CALL IN PLZ BE KIND AND COURTEOUS BC YOU NEVER KNOW WHAT YOU CAN GET OUT OF US WITH A SIMPLE PLEASE AND THANK YOU
Anonymous 1/16/12 10:27AM
Also, half of the time when people call in, they want me to give them money for something that isnt there, or tell me how to do my job, or that someone else told them they can get money. I have news for you: TELL THEM TO NOTATE THAT. I physically CAN NOT do it if the adjustment is not notated. Please people, listen. Half of the time that is the problem. People dont listen to anything I say unless its preceeded by a dollar sign. I had a lady yesterday yelling in my ear about this 35 credit. i put her on a silent hold so i could look for the notes. i told her i can hear what shes saying, but she can hear me for a moment. THEN SHE STARTS TALKING TO WHOEVER IS IN THE BACKGROUND ABOUT HOW SHES LYING TO ME AND JUST WANTS MONEY. REALLY?????? I CAN HEAR YOU. IF I COULD, I WOULD CHARGE YOU MORE. have some common sense...
I love people that say "its not your fault, but im venting". Thats ok. I personally cant go climb up your tower and turn it back on. It just doesnt happen over night. If ATT isnt that good in your area, dont get it!!!!!
And for Iphones. THEY SUCK. AND IM SORRY THAT I CANNOT GIVE YOU A DISCOUNT ON ONE, IM SORRY I CANT UPGRADE YOU EARLY. I CANNOT DO IT. NOBODY CAN. STEVE JOBS AND APPLE DONT ALLOW IT. WE CANNOT DO IT. DO YOU HEAR? WE CAN NOT MAKE CHANGES TO THE IPHONE.
- A Representative Who Cares For People Who Aren't Greedy Or Mean.
Anonymous 1/2/12 2:07PM
Anonymous 9/17/11 6:35AM
We deal with real problems... all of the day; problems that have to be solved before the call ends. And I'm sure we will. We're only asking for a lil bit of patience, comprehension and a tiny smile - I can asure you we can feel it even when we can not see it by the phone.
-- Wireless service rep. Team.--
Anonymous 8/25/11 12:29AM
Anonymous 8/10/11 4:02PM
Anonymous 6/27/11 6:39PM
Anonymous 12/13/10 7:05PM
agent 11/1/10 8:10AM
ATT Agent 6/2/10 9:04AM
Anonymous 1/18/09 8:26AM
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