AT&T Wireless vs Metro PCS
Customer Service Comparisons
Best Customer Service Rating
AT&T Wireless has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| AT&T Wireless | 44.36 | 1,403 |  |  |  |  | |
| Metro PCS | 31.03 | 1,300 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- AT&T Wireless has had 1,403 total customer service ratings of which 193 have been positive and 1,210 have been negative. This has resulted in an overall classification of Disappointing.
- Metro PCS has had 1,300 total customer service ratings of which 94 have been positive and 1,206 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
