Holiday Inn vs Marriott Rewards

Customer Service Comparisons

Best Customer Service Rating

Marriott Rewards has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Marriott Rewards44.82107
Holiday Inn40.49487

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Marriott Rewards has had 107 total customer service ratings of which 15 have been positive and 92 have been negative. This has resulted in an overall classification of Disappointing.
  • Holiday Inn has had 487 total customer service ratings of which 54 have been positive and 433 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: