Living Social vs Groupon
Customer Service Comparisons
Best Customer Service Rating
Living Social has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Living Social | 36.14 | 164 |  | |  |  |  |
| Groupon | 29.70 | 1,890 | | | | |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Living Social has had 164 total customer service ratings of which 14 have been positive and 150 have been negative. This has resulted in an overall classification of Disappointing.
- Groupon has had 1,890 total customer service ratings of which 70 have been positive and 1,820 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
