Zune vs Creative Labs
Customer Service Comparisons
Best Customer Service Rating
Zune has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Zune | 35.63 | 159 |  | | |  |  |
| Creative Labs | 34.15 | 117 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Zune has had 159 total customer service ratings of which 15 have been positive and 144 have been negative. This has resulted in an overall classification of Disappointing.
- Creative Labs has had 117 total customer service ratings of which 10 have been positive and 107 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
