AT&T Wireless Positive Customer Service Ratings - page 5

I haven't always been the happiest with AT&T, but I have to say this experience with customer service was pretty good. I am having a really weird problem with my phone and I fully expected to get the run around and to be treated like an imbecile. That did not happen.

I was on hold for about 3min. The person I spoke to was a very nice woman who spoke perfect English. After a few preliminary questions, she listened to my problem and what i had already done to try and fix it. She knew immediately that she could not help me, but she took down all the information I could give her, and sent it straight off to the engineers. It did take a while, but I felt like she really paid attention to what I had to say and hopefully they'll be able to figure what's causing this strange network issue.

we have the wonderful opportunity to have cara
moore sales consultant at the belleville
crossing atand t store to help us get new cell
phones and update my computer. she was so very
helpful and even fill out my rebate sheets. we
are in our sixties and she was absolutely
great. we felt she should be recognize for
such great work ethics in a world where they
are getting harder to come by.
ruby and roger

schildknecht

I was pretty nervous after reading most of the posts prior to calling customer service. I listened to the messages instead of just pressing 0 a whole bunch of times. My issue only required that I press two numbers before I got to speak with a real person. Melanie was in Texas, not India, Mexico or anywhere else. Including hold time I was on the phone less than 5 minutes before my issue was resolved.

I have been with AT&T for several years for now. I have always had a good experience whenever I had to call them for their support or any questions on my Billing etc. I truly appreciate their prompt understanding and resolution of the problem with minimum wait time. Friendly customer service indeed!

I have been with AT&T for about a year now. Surprisingly, I have never had a problem with them. Every customer service call I have placed, granted very few of them, have been resolved and they have been helpful. They even let me upgrade early!!! I was with Verizon Wireless for ten+ years and I never, ever got an early upgrade.

If you are more fluent in secondary languages such as Vietnamese or Spanish, then it is certainly a much easier process. My mother managed to talk to a Vietnamese operator and it was an EASY process for her. When I first called them (primary language: ENGLISH), all i heard was the guy spewing nonsense about deals and offers as well as attitude? There are some pros and cons about the customer service, but it's certainly better than Comcast's.

AT&T has been more than helpful. I have used their customer service many times to help me with problems with spam including an unwanted SMS subscription service. They also helped me put purchase blocker on my prepaid account which will prevent that from happening again. 9 times out of 10 I have found their reps to be friendly and easy to work with. A tip for using 611 is once you go through the initial prompt, then say "speak to customer service". It will only transfer you to CS after the second round of questioning. Wish that wasn't the case because it is highly annoying dealing with the automated system. I'm sure it saves them the cost of having operators to transfer calls to the appropriate department, but they should allow you to select the customer service option after the first round of questions. Other than that, I'm pleased with the service and never have to wait more than a minute or two to speak to someone and normally it's immediate.

Had an issue with some scam site sending me text messages and charging me for them without my consent.

After reaching out to the company sending the text messages and telling them to STOP several times they finally stopped sending me and my wife text messages.

Then I found that they only stopped after charging me $20 to my bill and my wife $10.

Called 611 and within 10 mins they had the charges refunded and put a free block on future attempts to scam me out of money.

AT&T is not only the best carrier out there and the only carrier that you should use for smart phones but it has the best customer service, every time.

I've been with AT&T, totaled, approximately 5 years and have been over-all pleased with my wireless experience. My husband and I live out in the middle of nowhere-land TN and I'll admit, service on certain phones is touchy. My husband has a Samsung and his service is pretty bad, but the service I got on the Motorola Artix was incredible. No other provider picks up worth a damn out here, so that's saying something.
There have been a few issues, but customer service has been quick to resolve them 9 out of 10 times.
Recently, I ordered an upgrade, the Motorola Atrix 4G, which I adored. Just a few days after recieving it, however, it began malfunctioning. I called AT&T Monday morning regarding the issues I'd been experiencing, and after general troubleshooting, they deemed the phone a "lemon" and placed the order for an exact replacement to be shipped overnight. This morning I checked my email for the order and shipping status on my new phone to find they'd sent me the exact same email they'd sent out when I'd placed the order for the first Atrix, order and tracking numbers and all. I called AT&T to question the email and inquire as to the status of my order and to my suprise, the rep informed me that the model I wished to replace, the same model they had supposedly placed on order to be shipped later that day, was discontinued - never to be carried again...
Needless to say I was rather irritated, especially given the fact that noone bothered to call and let me know the phone I was expecting in the mail within 24-48 hours would not be showing up... ever...
The representative apologetically went on to offer me a free upgrade to the Motorola Atrix 2 for their error and my aggrivation, which I happily accepted, and all is well in the world again (or it will be when I recieve it Thursday). The rep I spoke to today was amazingly friendly and very helpful, and though their error was undesirable, I'm still quite satisfied with my service. They've always gone above and beyond to ensure our satisfaction and as long as they continue to do so, I'll continue to sing their praises.
(Just a side-note: I know AT&T service is touchy, but a majority of my problems with weak/no signal and dropped calls were resolved when I switched to a Motorola.
I know it may sound crazy, but after trying several different phones out here, Motorola really seems to have the most "reach" and best signal strength of all of them so far.)

To: AT&T Board of Directors
From: Ronald F. Eisenhutt
Re: Mike H, AT&T Rep"s service to me,
on 03-02-12

Sir(s), Ma'am(s);

You would do well by yourselves and Mike H. to recognize, complement, possibly soon promote Mike H. to a position that is in accord with his capabilities. As a Navy Veteran (12-07-67 to 12-07-67), I believe that I had a strong grasp of the importance of shared information being done at a high level of shared, relevant information at a high level of completeness, courtesy, easy awareness and command of details pertinent to my concerns. It's definitely important to share the fact that Mike H's assistance, from beginning to end, left me completely satisfied with his help in all aspects - knowledgeable, grasp of that knowledge, preciseness - leaving no doubt that I knew exactly that I had been given all the correct answers to my questions. It's an added benefit that the manner of focus left me in a good mood for the rest of the day. I guess that's what is possible when a representative like Mike does his work at such a high level of potential. Thank you in all management positions for providing an environment where persons like Mike H. can do what they do, perform well, and be properly rewarded for such excellence.

Ron Eisenhutt
[email protected]

Amanda Acton answered my call, which was picked up immediately, no wait time involved. She was extremely nice, well informed and efficient. My problem was resolved instantly and she couldn't have been more gracious and helpful.

THANK YOU AT&T for a wonderful resolution to my problem with rollover minutes today. The customer service representative could not have been more helpful. He explained the situation and took steps beyond expectations that will make me remain a loyal customer. Yes, I too was FURIOUS when I had to waste too much time getting to a "live" person as I made my way through the maze of press 1 for this, press 2 for that, press 3 for the other before finally having success. Perhaps you can find a better method for easier access to a real person.

12/28..Great service from representative Yasair Brown!! Very helpful and patient with all my questions! Quickly resolved my problems..thank you so much!

For my personal experiences since 4 years now, its been very good, with my issues being resolved on the call itself. They even called me up after 2-3 days to ensure the issue is taken care off. Connect has never been more than a couple mins any time.

i have always had great experience with customer service. It isn't their fault that the service in our area sucks!

Happy to say that after getting a notice from a past due bill all the way from 2008 that after calling (with a suprisingly short hold time) that ATT immeditily corrected the situation and removed the inaccuracy from my credit report. Thank you!

I have always had great success with AT&T customer service. I use them for cable, internet, and my wireless carrier. Any problem I have had was always taken care of in a timely manner. Maybe the people complaining about the quality of customer service should adjust their attitudes before speaking to another human being with a problem they may have...Just a thought...

I would like to thank u kapricha from the at&t customer sevice.She was very helpful and nice.

I just switched to at&t and was NOT impressed at first...but thank God, I was transferred to Zeke (Ezekiel) - HE WAS WONDERFUL... so helpful, so polite. He helped me completely and most importantly, he has given me hope that at&t is not as bad as what I'd experienced with the 3 folks I spoke with before I got him. I will keep an open mind that there are other Zeke's at at&t. This rating I am doing on this survey is only going to apply to the service I was given by Zeke.

We are a small business and have had At&t wireless for many years, we strayed to another company but thier coverage was horrible for our business. At&t is not 100% perfect but overall good. We have a relationship with a rep that was "unassigned" from our account at one point but when we signed on with them he said he would always be there if we needed him. He has been a great model for what a rep should be, he listens to our needs and takes action. Most recently we came to him because our business needs had changed and he ran a survey on our account and came back with a proposal with a substantial savings. I'm sure this type of move does not benefit him. However he did what needed to be done in the best interest of our small business. Joe White is our At&t rep and does a phenomenal job of working with us and meeting our needs.

Spoke with Dang and Robert Moore. Both very courteous and helpful. thank you for employing individuals who enjoy their job.

I just wanted to say Thank You to Alexa for helping me resolve the issue with my account. She was very helpful and courteous. So Thank You Alexa, You have made this a pleasant interaction with AT&T Customer Support.

I just wanted to say how satisfied I was when I called to get help with understanding my phone bill. Not only did she explain it, she also helped me to save money on my services. Her name is Julie Gazaway was very friendly, understanding, and patient. I would say she was excellent.

Thank You again Julie,
Sharon Mengele

I called at 12:52 PM eastern and was able to speak to a representative immediately (to my surprise). I was just resetting my voicemail password but the operator was both courteous and helpful in assisting me.

I have to say that I've just had a pretty positive experience with these folks over the phone. I used "0" to skip through to a customer service person who was a native English speaker, courteous and efficient. I needed to do 3 things: take my service out of 'hold' for an iPad that was stolen, attach the same phone number to my new one and ensured that my phone and pad would be on the same bill as it had been before my iPad was stolen. The service rep had to put me on hold a couple of times when speaking to tech support but still got the matter completely resolved in only a few minutes. This, btw, is how it went the last time I called them a couple of weeks ago to put my iPad service on hold: short wait for service that was good and got the job done. I hope others out there have more experiences like mine.