AT&T Wireless Positive Customer Service Ratings - page 4

At&T is the best! We have a problem in our internet connection and Mr.TIMOTHY is very helpful and very good to assist me with my connection problem..He is the best in helping costumers..

One employee that works for this company is good, he was very helpful and actually got the job done. Employee VG833P. hes the only reason i no tolerate at and t

Jacky from birmingham is the best customer service professional i have had the pleasure of working with in many years. She went way above the call of duty to satisfy my internet concerns.To whom it my concern this young lady researched my problem over several phone calls and returned all promised calls on time with a solution at each call until the problem was solved.she is what customer service is all about.wow i`m still Smiling.SHE IS THAT GOOD. thanks for hiring her.

I talked with a very nice young lady - very prompt.

I had troublewith my phone talked to ron who was in mississipi he was great help super friendly took the time to help me. Thanks paul

I called AT&T for help getting my new phone activated. I talked to Laralen she spent so much time with me and was so helpful. I really appreciate her help. She did not get frustrated which I would have. I am old and have a hard time with cell phones. I would like to thank her.

Kim Thompson

I too have had the worst customer service in the store with incompetent rep/reps. But......
I called today and spoke to a Britney in North Carolina and Bless her heart! She is the kind of rep that should be working in the Mililani Store. My contract is almost up and I wanted to know why I should stay with ATT. She confirmed with me why I should stay due to the fact that ATT does have excellent coverage which I know from experience. I was in Escalante in Utah in the middle of nowhere and only the ATT phones were still working. She explained how the ATT towers operate. Thank you so much Britney! She was the best ATT rep ever! Yes, I will stay with ATT. I guess you have to look at the bigger picture and coverage is my top priority. Again, Britney from North Carolina should get promoted to "Director of Customer Relations" because she did keep an ATT customer who was about to make the Switch! Aloha Britney! You go Girl! Happy Customer after talking to Britney.....Amparo from Wahiawa, Hawaii

I also posted this as a positive comment since I did get a problem resolution, but this is probably more likely to help someone else down the line if looked up as a negative review. I went to my local ATT Store and got the trick to get a real person on the phone when you dial Customer Service for wireless support. Immediately after they answer the 611, dial 0. This is also supposed to work on the 1-800 number, but I had my success tonight with the 611 number. I think it was probably because I was quicker on the trigger on that particular try, so you may have to try it a few times with both numbers until you beat the system that will otherwise hopelessly lock you into their useless automation run around. I dialed 0 tonight and actually got a real human being on the phone and a resolution to being refunded some money due.

I went to my local ATT Store and got the trick to get a real person on the phone when you dial Customer Service for wireless support. Immediately after they answer the 611, dial 0. This is also supposed to work on the 1-800 number, but I had my success tonight with the 611 number. I think it was probably because I was quicker on the trigger on that particular try, so you may have to try it a few times with both numbers until you beat the system that will otherwise hopelessly lock you into their useless automation run around. I dialed 0 tonight and actually got a real human being on the phone and a resolution to being refunded some money due. I gave an overall positive rating only because I did get a resolution, but I really should not have had to burn some gas to drive to an ATT store in order to "learn the trick" to talk to something other that a bunch of automated tape recordings. Also would have been nice if I could have chatted online at ATT.com to resolve, but they only want to chat if they want to sell you something.

I had called in to talk to a customer service rep. (Colleen Gross) about my bill. I have called several times to get my bill in order/ask for information and no one has been more help than Colleen. She was wonderful, knowledgable and helpful. Your company NEEDS more Colleen Gross type service reps! She was FANTASTIC!

I just switched from Verizon to ATT and I think they have been great with service. I think lot of people out there are just asking for too much. the people that work at att are just like you and me. and they all are trying best to make everyone happy. wait till they go to other service. they are not going to get any better service.I believe that if we treat other people nice than they will be nice back.

I work with customer care, and I think overall the customer service is really good, over the phone, most of the calls I recieve from angry customers are because a sales person at the store did this and that, they always lie to customers, I think att should improve the customer service and training for store's employees

Ive only had two reasons to call and I personally had great results. But me issues were not too complicated. Curtis was great and friendly!

i love at&t customer service, they are so great! this is the best carrier versus verizon and t-mobile! i love at&t!

My daughter's 3G display on her phone was gone and there were no bars. Basically, she had no service. I called customer service and spoke to Vicky who was GREAT!! I am an "authorized user" on my mom's account and KNEW that I would encounter problem's. I was wrong. It's easy to express frustration on phone sites but one rarely expresses gratitude when things go well. So Vicky, I thank you for your help. My daughter will now be able to get a call later tonight from a classmate so that her Spanish homework will be completed for tomorrow.

I'm loving the service I get from them. The service reps are always helpful- if you're asking stuff within reason. And even when I have requests that are a little more unreasonable, the CSRs at least attempt to explain why they can't fulfill my request. Compare that with the bad service I got from Verizon when I got stuck with their phones at my work, and there's no real comparison. Everytime I needed help with my line or my wife's, whether in the store or phone, they do seem to go out of their way to help. And before the flame wars ensue- no, I do not work for AT&T- I work at Virginia Mason in Seattle. And btw- in all my travels I've had no big issues with their service. Can it be better? Absolutely. Is it the worst? No way.

I would like to thank your associates. I had taken my son to college in Fairfield, Ala. Somehow i managed to miss the exit for hwy280 and rode for miles and got lost. I spotted a building with several cars parked. As I approached the building I realized that it was an AT&T facility. The doors were locked but a gentleman was in the rearof this establishment. I explained my dilemia and he graciously provided excellent directions for me. Thank you sooooo much for my biggest fear is being lost..God bless you

Last Friday I needed assistance with my cell phone. I went to the Market Heights AT&T office. Your Retail Sales Consultant,
Tammy Thompson assisted me. She transferred all my info to my new phone and gave me a lot of very useful info. She is very knowledgeable and friendly. She went the extra mile for me.
On a rating from 1 to 10, she would definitly get a 10 from me. Thanks Tammy!! You're the best.

I have had service with them for almost 2 years now i have had minor problems with my bill but customer service has always been great and i honestly love ATT

My experience withe AT&T was great. Julie BArbina was the best!!!!!!!!!!! She resolved my problem very well. Was very understanding and I would send anyone I know to this service. She is out of the South Carolina Office and she is the best lady to talk to.

Wonderful ATT customer service its too bad Apple could not be this great. Called and asked for a upgraded phone as my data wont work on my iphone 4s. They offered me a Samsung Galaxy S3 for only 100 dollars for the phone. Then as they couldn't process the order right I ended up getting a phone for free. Then somehow ended up one free and for 100 bucks way to go att for the decent upgrade with only being with the for 4 months

I just called and spoke with cust. svc. to change the due date of my monthly bill from the 4th to the 18th, and also to change my billing address. I had absolutely NO problems doing so.
Very professional CSR, very helpful.

(figured this company could use a good review with all these bad ones. NOBODY TAKES THE TIME TO WRITE A GOOD REVIEW ANYMORE.)

This one has the added benefit of being true.

I had positive interactions from AT&T employees. I enjoy my new HTC except for its limited calendar "Repetition" feature. Please advise HTC to expand the "Repetition" feature of its calender. The Calendar would be much more efficient for business and personal use if it had more options for "Repetition." The calendar is unable to repeat activities that occur regularly which are not weekly or monthly, e.g. every 3rd wk, every other month, every 10th day. I was advised by a sales person to download another calendar program.
Thanks CL

I would like to give a shout out regarding OUTSTANDING customer service provided by Yasmin Chong. I purchased new smart phones for my elderly parents and we reached Yasmin on the phone when activating the phones. My parents were learning the cell phone basics such as that it is not necessary to dial a "1," and were also struggling with the functionality of not know where the functions and features were on the new phones. Yasmin spent considerable time on the phone and was extremely courteous, helpful and patient. Thank You Yasmin. In an era where the standard seems to be horrible customer service treatment to paying customers, you are a shining star of what customer service could and should be.

Thank you, thank you, thank you to Shawn M!!! I have been a cingular/at&t customer since 2003/4. I am completely satisfied with the customer service I have received. Today I opened my bill and about had a heart attack!! After talking to Shawn he was able to help me with my bill. I hope he knows how much stress and anxiety he relieved me of!!!