AT&T Wireless Positive Customer Service Ratings - page 3

Today, I spoke to a wonderful service agent named Betty, from Kentucky. I must say it was a most satisfying conversation. I found out all the information I needed, I felt taken care of and this was so helpful during this stressful time. Keep up the good work and support people like Betty. She makes ATT look so customer oriented.

I would like to tell you of an employee of At&t Josh Warner who is in an office out of ohio. I had to call for assistance with my new wireless home phone base.Josh was so patient with me. He had to go over things numerous times as I am not very savvy on the phone issues. He was polite, never getting upset with me for asking the same questions more than once. He finally got my phone working.I feel very fortunate to have had him take my call. With so much negatively going on I wanted you to know what an excellent employee you have with this gentleman.

Excellant service. Could not expect better any where. They took care of my needs and then took care of things I didn't even have knowledge of. Love this service will never change. 5stars

Dear AT&T Wireless Customer Service and Support Team. Today, Sunday, Oct. 13, 2013. I called in for help with my at&t wireless bill. I had the privilege to speak with, Ms. Verlena ( VS - 8752). She was very helpful, patient, kind and most of all, soooo delightful. Ms.Verlena, walked me through my entire wireless bill. She showed me different options to choose that will be helpful with lowering my bill. After speaking with Ms. Verlena, I became more knowledgeable understanding how to read my AT&T wireless bill. Ms. Verlena, "You're The Best" Thanks Again! Mrs. Wylena Young

AT&T employee
Jeremy Morrisson Lafayette

Dear Jeremy,

Would like to forward our deepest thanks and appreciations, for the services rendered to us on the 4th of October 2013.

We have been into the ATT shop Lafayette, on several occasions and had to leave unfortunately ”Empty handed”, due to the lack of knowledge of your colleagues !

Your presentation of available services rendered by AT&T, where very professionally put forward and which suited our precise needs.

We appreciated as well, your ”Sales personality”, although a true sales man, but not aggressive or pushy, but cordial, straightforward and to the point.

Thanks again, and keep up your good work.

Yours Sincerely,
Sven Y Forsgren
Sweden

Corey was super helpful! My phone accidentally purchased an app and he happily refunded me the money and put app purchase blocker on my phone! Great experience.

After working with (..TRYING to work with*) Tracfone, AT&T CS deserves a better rating... monthly billing issues and all*. I have No problem reaching them, talking to a Real person quickly*, and even though it takes a little while, my issue gets resolved*.
A belated "Thank You" to AT&T Wireless, after having to deal with Tracfone.

I have an iPhone and AT&T wireless service. Recently my calls kept dropping and whenever I attempted to redial nothing went through. I'd already rebooted the phone, etc. and finally a friend encouraged me to call AT&T to see if they could help resolve the issue. After reading some of these online reviews I wasn't certain how that would work out. (I had to call on a land line since the cell calls were dropping.) To my amazement I got a customer care rep immediately! AND she was American! Very personable and professional with good knowledge. She reset my phone with the local cell towers and followed up later to see how things were going. By the way, the problem was resolved. So all is well. When AT&T called again they suggested another call tomorrow just to be certain everything was still working well. I couldn't be happier with their service.

I was speechless and close to tears when my husband and I left the 9th Street AT&T store in Corvallis, Oregon 8/15/13. Let me tell you why I will forever remember our experience with AT&T that day.
Before leaving for San Diego, California for two weeks I wanted to take advantage of the upgrade I had on my phone. On 7/29/13, the day before I left, my husband and I went into the 9th Street AT&T store in Corvallis, Oregon and was greeted by employee John aka Jasper. His customer service was excellent as he helped me with my upgrade, very courteous and professional.
During the two weeks I was in San Diego I was having problems "getting to know" my phone. My old phone was very plain and easy to use. I wasn't used to the touch screen and I was beginning to miss the simplicity of my old phone. I ended up locking myself out of my new phone. That became a bigger ordeal than I'm sure it needed to be and I decided I wanted my old phone back.
In the meantime my youngest son, Christopher, who is enlisted in the Army and is stationed at Fort Sam Houston in Texas, is having trouble with HIS phone. He doesn't have an upgrade until 11/2014
so of course my first thought was to give MY upgrade to HIM. For Chris having a working phone while serving in the Army takes priority.
Okay, so this is the bad part... I was one day late, ONE DAY LATE to be able to return my phone. I was referred to the manager, Curtis Walters, and I gave him a call the next morning.
And this is when it really gets bad... Curtis said he's sorry, but there is nothing he can do about returning my phone. He tells me AT&T is very strict on return policies.
So I said, "Curtis, can I tell you what I was hoping I could do if I was able to return my phone?" He was kind of taken back and said "...so you're going to tell me what you were wanting to do when you returned your phone even though I just told you its not possible???"
And this is when I lost all of my composure... and with tears running down my face I explained the urgency I was feeling trying to get a working phone to my son who is in active duty in the Army and will be deployed in the next few months and we didn't even know where they were sending him. Curtis was very kind and patient as I tried to contain my sobbing and my tears. The kind of tears only an Army Mom can understand.
To make this long story short, and because its hard to see through my tears, Curtis came through for me.... for us.
I'm not sure what calls he had to make or what strings he had to pull, but he made sure I knew that my son mattered. This man bent over backwards to make sure this Army Mom had one less thing to worry about.
Curtis told me to come to the store the next day and pick out the phone my son wanted. He helped me to get Christopher the phone that he needed, the newest model with all the bells and whistles!
I will be forever grateful to Curtis Walters. I hope he is recognized and commended for his outstanding customer service and support to our men serving our country.

On July 2, I received customer service from "Alice". She is located in the Phillipines. I am not that computer literate, but she was EXTREMELY patient with me. She solved my problem and actually explained some other things that I wasn't clear on. She spent a long time with me answering all questions. It was, by far, the best customer service experience I have ever had.

I was having trouble figuring out how to activate my new insurance claim phone, I called AT&T customer service and spoke with a woman named Shawanda and she was one of the kindest, most helpful people I have ever had the pleasure of talking with. She was very patient when I was having difficulty finding infomation and she engaged me in real conversation outside of wireless issues. I didn't feel like I was a bother and her genuine kindness really made my day.

Had a great experience at a t & t customer service on prospect in Champaign Il. The tech whose name was Chris was very friendly and very efficient. He corrected a memory error on my cell phone. He explained it to me completely without being condescending. Even though they were very busy, he made sure that everything copied over and that my phone was working properly. I appreciate this kind of service. It is rare now.

my at&t technician just left my house. he was SUPERB! he was the 2nd one to address my problem (one of my TV's was not getting a signal & would not work.) the first technician they sent was TERRIBLE. he did not use his diagnostic equipment, just hooked up a different receiver & said, "i don't know. i think you have a frayed wire & will have to rewire the whole house!" i asked him what test he ran to determine that conclusion & he shrugged his shoulders. i called at&t immediately & asked them to send another guy. they did & he fixed the problem. don't give up, ask for another technician.

I called today with a big problem regarding my rate plan. Someone that I spoke with approximately two months ago messed it up. Well, I called Amanda from Ohio today who brightened my day. She was absolutely lovely and willing to help me. She fixed my issue along with documenting the problem. People like Amanda are very rare. I want to thank Amanda and AT&T for being so incredibly friendly. It is quite rare that I comment on someones customer service skills but Amanda "knocked it out of the park". Thank you, Amanda.

I am a Verizon customer and have been having problems with my iPhone 4 for a while. I jumped into to at&t store in Grapevine, TX to ask a few questions on what I should do to fix it after getting the brush off at the Apple store in Southlake, TX.. The staff was AMAZING! They were so courteous and professional. I was helped by Bojan Petrovic the Retail Store Manager. He spent over an hour helping me sort out the out the mess my apple account had become. What incredible customer service and decency. The minute my Verizon contract is up I am switching to at&t. In a world where customer service is practically non-existent it was refreshing to actually be helped! I am eternally grateful! Thank you so much!

I have dealt with three (3) AT & T stores, Manchester, KY; Columbia, KY and lastly, Russell Springs, KY. By far, David Godsby at Russell Springs provided the most knowledge about the phones and AT& T service. He understands the frustrations of a phone not working and was willing to trade out for a functioning phone. AT & T does its best to provide phones that are operational, but just like all mechanical and technical devices, things go wrong. David Godsby by far is the most profession and customer service oriented AT & T Representative I have encountered.

So I know a lot of people have been having issues with AT&T's customer service, but I just had a really great experience.

Before, I had talked to three people where one told me the wrong information, another hung up on me, and the third hardly spoke English. I was getting pretty mad and about to switch to another company. Then today I called and spoke to a lady named Deborah who was the nicest, friendliest, most helpful customer service agent I have ever spoken to. She apologized for the way I was treated before, gave me the correct information, and even added money to my account for a mistake that was made earlier. When I told her about the first person hanging up on me, she said "Oh I never hang up on people. If they hang up on me, even if its an accident, I try to call them back and see if there is any other way I can help them." She was so friendly and helpful that she is the reason I am staying with AT&T. When you get off the phone and feel better than when you started, you know the person you talked to really cares. Thank you Deborah! You have made my day better.

The Technician Was Very Helpfull. My Cp Work For One Day I'm Back With The Same Problem Cant Get The Internet To Open The Windows, I Click

just got off the phone with them they are really helpful playful and nice (: they even helped me out by taking off 100 dollars off my bill (:" thank you i really appreciate how nice they are '

Excellent customer Service by no other Representatives ever and wishing to switch service. One woman was extremely helpfull.
I believe her name of Latisha A+ Thank you so much

Although my overall experience with ATT is good, as of recent it has been horrible. I have been with the monopoly for 12 years and I am about to cut the cord. I moved into a new home about 2 years ago and the reception has decrease. Dropped calls, phone showing signal but not ringing, and voicemails without # in the call long. Called ATT several times over the past year, once I realized the problem was consistent. Finally today I said enough is enough, called and the rep said we are still having problems with the towers in your area. But you are still charging me 80 bucks a month and the problem is documented. She suggested I go to the retail store and purchase a separate device to help me reach their signal, lol. Really, why in the heck would I buy an additional device to recieve the service that you are responsible for giving to me. Last month the rep took 40 buck off my bill (they are famous for that). If they had any sense they would lower my monthly bill to reflect the poor service to keep me as a customer. I am going to straight talk and taking my number. Half the $,for lower or same quality of service. I refuse to further comply with ATT cramp.

I was with AT&T for 15 years, and then I left. I totally admit, I made a huge mistake when I left them. I went to one of their larger competitors and have had nothing but one problem after the next. I am currently in a contract with that other company, and it is a battle. AT&T has the absolute best customer service, best all the way around. How I miss them. I left them because there was a time that I didn't have service while traveling. But, now I deal with marginal service and have for the past 5 months. AT&T - you were and are the BEST!!

The service I have experienced at the Jackson CA store has be exceptional. Service is prompt but never hurried. Tyler is an asset to your organization . He is courteous, friendly and knowledgeable. He has always been able to fix or explain any problem I have had. I have been more impressed with the patience I have witnessed from the Manager of the store and Tyler with customers that are confused. Because of what I have witnessed and the service I have received I have never considered another provider.

AT&T's service man Bill Shilling was tremendous! Unlike other AT&T servicemen that have come out, Bill saw and addressed problems (i.e. "rats' nest) that other servicemen tried to avoid. He was efficient, courteous, and professional while addressing the problems effecting our installation if U-verse. Thanks Bill!

AT&T Redding,Ca
Went to the store with another service provider's phone customer representatives were helpful and very attentive the whole time. Store deserves an A+ for customer service.