Posted by Anonymous
Called to secure a renters insurance policy. Talked to Cecilia, who was at first kind and patient but grew increasingly impatient and apparently incompetent, as she didn't even bother to enter in the property address of the property being covered. So today I had to call them to get that straightened out. I waited on hold for 15 minutes before I got a live person. Since he wasn't licensed in the state of Arizona, he couldn't help me but would quickly transfer me to someone that could. Now I have been sitting on hold for 20+ minutes, all because some incompetent lady doesn't even know how to write a simple policy. If my wife didn't insist on having renter's insurance I would just forget the whole damn thing. As it stands, this is complete and total bullcrap (speaking mildly). Allstate is just...the worst ever.